Crown Hotel - Stone, Near Stoke-On-Trent by OYO
Location: 38 High Street, Stone, gb
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Historical Charm and Modern Luxuries
The Crown Hotel Stone in the picturesque town of Stone seamlessly blends historical elegance with modern comfort. Once an 18th-century coaching inn, our meticulously refurbished establishment offers a unique experience where the past meets luxury.
Individually Styled Rooms
Each of our 32 rooms is a sanctuary of style and comfort. Recently renovated with modern amenities, guests can enjoy a blend of sophistication and relaxation, making it an ideal retreat for both business and leisure travelers.
Culinary Delights and Event Spaces
Indulge in a diverse culinary experience at our on-site restaurants and enjoy the convenience of our well-equipped meeting rooms for corporate functions or special events. From sumptuous breakfasts to elegant event spaces, Crown Hotel Stone caters to all your needs.
Experience the perfect fusion of history and modern elegance at Crown Hotel Stone. Book your stay with us today!
Important Information
Please note that all the Executive Suites are located in the modern annex, which is adjacent to the main hotel building.
Please note that the property doesn't provide any cot beds.
Please note that all special requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Nightclub
- Parking
- Non-smoking rooms
- Restaurant
- Family rooms
- Express check-in/check-out
- Fax/photocopying
- Non-smoking throughout
- Kid meals
- Outdoor furniture
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- CCTV outside property
- Delivered food - securely covered
- Security alarm
- Pub crawls
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Secured parking
Rooms Available
-
Grand Suite
A baby cot cannot be accommodated in this room.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Executive Twin Room, 2 Twin Beds, Annex Building
2 Twin Beds
Located in an annex building with city views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Double Room, 1 King Bed, Annex Building
1 King Bed
Located in an annex building with city views
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Double Room
1 Double Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite
Featuring free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Deluxe Double Suite
1 Double Bed
110 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Double Suite
1 Double Bed
110 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Twin Suite
2 Twin Beds
110 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Double Room
1 Double Bed
110 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Quadruple Room, 1 Bedroom
2 Queen Beds
Overlooking the city
Internet - Free WiFi
Entertainment - 32-inch Smart TV with digital channels and Netflix
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Pillowtop bed, Frette Italian linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Desk, iron/ironing board (on request), and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Smart TV
- Soap
- Local maps
- LED light bulbs
- Restaurant dining guide
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Suite
This room has smart tv 32 inc, private bathroom, self tea coffee facilities and two single beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Executive Suite
This room has smart tv 32 inc, private bathroom, self tea coffee facilities.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Deluxe Suite
The spacious room features a smart TV, a sofa, a private bathroom boasting a bath or a shower and a hairdryer. This suite also has a tea and coffee maker, heating and a super-king sized bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Standard Family Room
Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Superior Suite
Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Double Room
Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
Guest Reviews
- Samantha (5/5): Practical but suite was very lacking - Location perfect for what I needed, staff were very friendly the bar prices were very cheap Booked a suite was not up to standard, looked nothing like the photos, no bedside tables, hairdryer didn’t work.. paid more than cost of a double and not half as nice
- Aaron (1/5): Disgusting do not stay! - Absolutely disgraceful property Everything Dirty, no TV in room, no running hot water, no wash facilities, no towel, no staff, alarms ringing all morning, no heating!! This place needs condemned.
- Gary (1/5): I have explained my issues from my 1st stay to 3rd but nothings been done to improve the place so AVOID TBH - Only a short walk to town & parking outside Property visited 3 times purely to be local and it’s still falling apart with no updating or repairs in sight Rooms tatty Plugs missing off lamps & switches not working Shower cubicle faulty & toilet / basin so noisy room to room Very slow to replace items TV replaced as not working like normal tv
- Rachel (1/5): Grim coild not wait to get out - Foul, dirty, no hot water, key card had to be re done 5 times in a 2 night stay unsafe All of the above health and safety nightmare
- Corey (9/5): Looked for a room and got a room - Easy check in and check out. Staff go above and beyond. It's not the best hotel in the world but the price reflects the standard. Could charge more if the rooms were better and maintained but it's acceptable for the price.
- David (6/5): Overall I enjoyed my stay in this lovely little town although slightly disappointed in the room I was allocated on this - Great location with regard to my stay. Close to the railway station and town centre amenities. I’ve used this hotel a few times over the years and will probably return. Previously I’ve Stayed in the main building and found the rooms to be of a high standard. On this occasion, in order to economise I selected a budget room that turned out to be in an annex off the main building. Whilst the room was reasonably well equipped, it was poorly ventilated with sealed unit windows that couldn’t be opened, and looked out onto a drab unsightly yard and wall. Additionally the decor around the radiator area was a mess and looked totally unfinished with exposed brickwork etc.
- Michael (2/5): Very disappointing. - Front counter staff good. Arrived and told NO restaurant, so no meal that night and also NO breakfast. Nothing mentioned on the site. NO towels in the room. Half used shower gel in the room, mould up the inside of the shower cubicle, main hotel area wall paper hanging off. Room doors need damping, they just slam making a very loud noise.
- brian (3/5): Never again - Convenient for restaurants The place was filthy overheated and stank
- Chris (1/5): Terrible - Nothing Been charged twice, no contact details, even the number for reception doesn’t answer, Musty, Damp, very dated, scruffy, no one on reception, you have to ring a number & wait 10 minutes to answer and a further 10 minutes for someone to turn up Booking.com didn’t help either
- Anthony (7/5): - Location No staff anywhere
- Thomas MITCHELL-PLUCK (1/5): - Nothing it's dreadful No towels in the entire hotel, dirty, uneaten banana in room, no toilet role, half bottle of wine in room. Worst hotel I've ever stayed in. Absolute con.
- Tinky (1/5): Won't be staying again. - Cheap Uninterested staff, door didn't work initially, uncomfortable bed (never had back pain before and cannot stand up today), bathroom was dirty, complimentary mini toiletries had been been half used. No milk for tea/coffee. TV had been removed from wall. Bedsheets were stained.
- adrian (3/5): -
- Janak (2/5): The hotel needs a complete overhaul. - The hotel has seen better days. The wallpaper is peeling in the corridors and the rooms. The staff were fine, although they could have been much more helpful, smiley and welcoming. It's not surprising with the state of the hotel. Considering the fantastic location, the owners have let the hotel fall into squalor. What a shame.
- Robert (7/5): -
- Heath (2/5): Overpriced and poor - Location No proper curtains. No TV No breakfast Long walk and lots of stairs to room. No toilet paper on arrival Very noisy from other rooms Room key kept failing meaning a long trek back down go reception (3 occasions) Shower pressure very poor. Room not serviced Wiring of lights in Room very odd and confusing Hotel in general in very bad state of repair. Very very over-priced!
- Ian (1/5): Will never stay there again. - Nothing Not impressed, just glad that my wife wasn't there to experience it. The hotel was run down. The room had poor quality or broken furniture and fittings. The mattress was stained and the shower was broken. I at 4.30 AM, as I couldn't stand sleeping in the room any longer! Disgusting standard.
- Daniel (1/5): - Location The staff and room
- Tiana (3/5): It wasn’t what we expected. We didn’t feel safe in the room and some facilities weren’t working - My family and I booked a family room, where the door handle fell off and the shower weren’t fully operating. This raised safety concerns and hygiene concerns as only the bath water was in operation. I would’ve preferred to shower my children than put them in the bath. The smart TV weren’t working either, the remote kept disconnecting from the TV. It would have been nice if the family room had cots available
- Tej (6/5): -
- Jones (8/5): Crown Hotel not 4 in a bed review - Nice staff, very attentive, , rooms very clean, bedding clean, towels very good quality, Stepping out of shower high, for elderly people with mobility, however, shower very good and hot, heating in building hot, however opened windows to allow fresh air circulate
- Pauline (8/5): Clean , comfortable and good location - It was as described by booking.com and their reviews. The main hotel is s avery old building being refurbished. The room I stayed in is in the Crown suites next to the hotel. It was very clean and comfortable but in need of some repair in places. N/A ...it was as expected
- Rebecca (1/5): A disappointing stay - The bad was ok. The staff were not very helpful, when you could find them, many times we waited in reception for staff to appear There was no food available at any time during the day. The bar was closed all the time. Our key card had to be reprogrammed each day. Coffee in the room, enough for one day and not available on request. We requested a ground floor room and were given one on the first floor. With it's very dated decorated. On many occasions we rang the hotel during the week before we arrived and couldn't get any reply after leaving a message requesting a call back. So in the end we paid for a bed and nothing else. We'll not be going back and advise nobody else to book if they are expecting a hotel.
- Philip (1/5): Disgrace, never again - In the town centre Rooms were dirty, musty smell, no hot water, contacted reception via telephone and email, no response
- Alistair (4/5): -
- Taylor (5/5): -
- Nathan (2/5): - Nothing - all the floors creaked, the bed was lumpy, the toilet didnt feel fixed to the floor, we had a plastic bag covering a broken pane of glass on the window, the shower was either boiling hot or freezing cold and there was a permanent stain at the bottom of the toilet, not to mention cobwebs, dirty floor and broken bathroom tiles!!!!
- Ruhaka (8/5): Good - Bathroom wash spaces , bed was comfortable Shower soap
- Ruhaka (5/5): -
- Richard (2/5): Not good - The shower was broke no shower no staff on rection to sort in evenimg or in the morning to tell kept me up all night as water was running. Staff was also miserable when turned up
- Vicki (1/5): An awful stay could not wait to check out the next morning. Dark dismal and dirty double room no tv no tea/ coffee f - The location was close to the wedding venue we were attending My room was allocated outside the hotel in the annex. I was allocated room 204 on the ground floor. The room was at the end of a long corridor with a fire door exit. The glass was cracked this made me immediately feel unsafe as a woman staying on my own. Once in the room the ceiling lights did not work and I was unable to open the windows the let any air in as there was no window handles. The bathroom sink and floor area was not clean and the carpet area was badly stained. Overall the room was hot dismal and unsafe in my opinion. The only saving grace was that the bedding was clean. For £78 one night no TV no tea/coffee facilities it was appalling. Oh and there was even a plastic food box with a packet of rice in one of the cupboards. I think it goes without saying that I slept very badly and could not wait to leave as early as possible the next morning. My daughter and her partner also stayed in the same annex on the first floor and their experience was the same however at least they were able to open their window.🙁
- Veronica (5/5): Wouldn’t stay they again - In the place we needed to be It was in need of updating & a good cleaning. The shower go to hot & couldn’t turn off! The only employee who was in anyway helpful was a young man.
- Christine (4/5): Disappointed - Sadly the hotel is very tired and needs upgrading. Only stayed one night so suited our purpose but unlikely to return Decor very run down . Shower was dirty
- julian (4/5): Sad - The building is classic and the location is good No food at all - no kitchen Cold Staff never present and useless
- Neil (3/5): Disappointing stay - Comfortable bed Cold shower, run down room and furniture, restaurant closed, dirty mirror, no toilet roll holder, view of a brick wall and dirty alleyway,, lamp not working, no staff present for check out, stool covered in paint left just inside building door. Also, being in an annexed building when you've booked a period hotel is disappointing, especially for the price!
- andrew (2/5): I won’t stay there again - Location No bath towels, noisy, locked out of room, Kebab dropped outside main door and not cleaned up
- Julie (5/5): I cannot get hold of hotel. Tel no doesn’t ring out and not answering emails perhaps you could assist - I have received a £100 parking fine although I paid extra on booking to have parking included
- Tracey (5/5): I know it’s not that expensive but still expect a degree of cleanliness. Stayed in worse, stayed in better - The property was close to the town centre The room was very warm. They need nets in the window so you could have the curtains unseen without people seeing in. The shower didn’t drain properly to the point it was nearly through the shower door. The cleaning was mediocre. The bedside lights didn’t have a plug!!! The lights on the headboard were falling out of their sockets. Only coffee no tea bags for the drinks.
- Leigh (10/5): - Excellent staff and excellent location
- Fabrizio (2/5): - Stone is ok. The hotel is not good. Not hot water in the shower. Not clean.
- Emma (5/5): - Comfort and friendly staff No heating and bathroom was freezing
- Davide (6/5): - Bed sheets were used. I tried to change room, but reception was unstaffed, and phone number left on desk did not return my call nor my voicemail. The morning after, the staff apologised about the inconvenience. I look forward to returning and having a better experience. I know this place can do better, based on past positive experience.
- Adrian (6/5): Rooms clean no hot water in the morning - Location was good Hard to find someone to check in
- Jestina (3/5): Needs much improvements it’s not what you expect when you pay money - As you enter to the reception it’s very dirty and smells. There was no staff at the reception. After we we ring the bell staff appears and ask did you ring the bell. Staff who attended us was not friendly at all. We were given a room upstairs and there is no lift. I mentioned that i climb stairs with difficult can they find me a room downstairs. The answer from the staff was no they can’t. One of the staff who mentioned that she is a cleaner came to our rescue, she asked for the booking book and did a swap for us to sleep downstairs. Getting to the rooom the door lock was broken, it was this cleaner who attended us to reassure us they will fix the door which was fixed when we came back. As for the rooms it was clean, warm and bed comfortable but I struggled to enter the shower as it is not good for people with mobility problems like me, the step was too high to enter. Agin on booking it says there is breakfast yet there is no breakfast Staff attitude Cleanliness at the reception as it gives you the first impression about the hotel. Needslifts to go upstairs Shower needs to facilitate for people with mobility problems
- Kevin (8/5): Clean, great location - Location excellent Ok
- Simon (6/5): - Location suited our needs Whilst outwardly the room was clean it was clear that 'quick wipe down' was the order of the day. The shower mitigator was almost seized solid and took effort to operate. The basin had a leak into the vanity unit below. The smoke alarm was off its mount and resting on top of the wardrobe and although the TV worked it had not been tuned and I was unable to get any channel. I understand that the rooms were having refurbishment, and owing to some undisclosed problem we were given this room as a last minute realocation, it was below the standard I would expect of 3*. Owing to the wait of a new licence there was no bar service and had we expected a drink we couldn't have got one (other than a coffee, which we did get!). Fortunately it was perfectly positioned for our visit.
- Gary (6/5): Good location for a odd night - Central Shower,Wi-Fi
- Laura (7/5): Lovely stay will stay again good for a night - Comfy and relaxing easy check in Little out dated
- KERRY (10/5): - Everything Nothing
- Christoffer (2/5): -
- Kirsty (1/5): Unclean, uncomfortable, and completely lacking in basic safety and security. - Nothing Very disappointing and felt unsafe We stayed here over the weekend and unfortunately had a very poor experience. The room was not cleaned properly on arrival. The cups were dirty, and overall the room did not feel hygienic. The bed was extremely uncomfortable — very hard, with the springs clearly noticeable — and there was only one pillow per person. To make matters worse, the bed itself appeared to be broken and slanted, making it very difficult to sleep. The plug socket by the bed also did not work. What was most concerning, however, was the lack of safety and security. When we returned at around 11:30pm, the main entrance security lock — which should require a room card for access — had been switched off, meaning the building was not secure. At around 5am, we were then disturbed by a drunk person trying to get into our room, which was extremely unsettling. There were also several obvious maintenance and safety issues throughout the building. The main building windows were smashed, and a fire exit at the end of the corridor was blocked by a hoover, which is completely unacceptable. Overall, this was a very disappointing stay. The cleanliness, comfort, maintenance, and especially the security of the hotel were all far below an acceptable standard. I would not stay here again.
- Lorraine (7/5): -
- susan (10/5): Very comfortable stay with free on site parking and right on the pedestrianised street made it all very easy - The room was lovely for the price, far exceeded my expectations. It was a very cold day/night and they had thoughtfully provided extra heaters so it was super warm. Hot water in shower was v good. Nothing
- Jones (6/5): - Hotel accomodation was clean but tired, loose light switch above bed ( needs screwing to wall), shower very good. No Bar to relax in due to maintenance?? No one on desk, when I booked out to hand over door pass at 0700 hours, three alarms lit up and alarming on panel behind reception desk. I have stayed twice before and staff were polite and helpful and bar was open to relax in and socialise and the young man on booking in, was very polite and helpful this time. Lack of bar.
- Helen (3/5): Like a stay at Fawlty Towers - The location was good in the centre of Stone with its lovely, buildings and interesting canal network. Clean, white bedding and towels. Staff trying their best under difficult circumstances of change in ownership of property. On entry to our room the door handle came off. The room was generally clean but shower had black mould and would not turn off. Wardrobe had no coat hangers. One bedside lamp did not work. The mattress was hard with only one flat pillow each. The radiator had exposed brick work and looked as if it was in the process of being installed. No breakfast or chef at hotel.
- andrew john (5/5): check in was chaotic - lovely old building no breakfast available, not warned that restaurant closed, breakfast info still on website no reduction in rate for lack of breakfast no bar - closed
- Linda (2/5): Rather disappointing. There was no "normal" television available - just some paid nonsense. - Comfortable bed The water in the shower which became terribly hot and could not be controlled. Neither could it be turned OFF. Therefore I had to get out covered in soap and shampoo and wait to be given another room.
- Richard (3/5): Not worth the money - Nothing The hotel was dated and obvious repairs were required. Plaster peeling of the wall and bathroom dirty. Lights were available with no plug sockets. The room I stayed in did not get cleaned for 3 days. Staff were polite when seen.
- Liz (7/5): Excellent location, good value for money. - The refurbished rooms are of a good quality. The bathroom could do with upgrading.
- Maureen (9/5): Excellent price for an ideally situated hotel - Location is perfect for centre of town and also public transport. The room was more than adequate with separate bathroom/shower etc. This is my one and only choice of hotel to stay in when visiting family. Basic instructions on how to use shower! Couldn't turn it off but only because it was our fault and took an employee 2 seconds to do what we tried to do! Totally our fault.
- Emma (4/5): disappointed - brilliant location in the center of stone with parking everything else. receptionist didn't seem to have a clue when I got there, bar closed, shower head full of lime scale, couldn't get hot water through, broken windows, over flowing bins
- Will (3/5): Disappointing - No bar facilities or snacks. Bathroom not up to standard as with the bedroom.
- Ben (5/5): -
- Robert (1/5): - The location in Stone town centre. Where to start.... Scruffy tired decor. Pathetic shower poor water flow and water cold. Told by staff they only service room "every two or three days". No fridge in room. Worst hotel i have ever stayed in.
- Hannah (9/5): -
- Phil (3/5): Very disappointed, would raised above points in person, but as mentioned nobody was around. - Went down for breakfast, no staff around, waited a couple of minutes reception in darkness. No one appeared. I went elsewhere. No wi-fi, therefore no Tv. Shower controls almost impossible to move.
- Sahibah (10/5): -
- simon (8/5): -
- Sophie (10/5): -
- Kate (1/5): Glad I was only there for one night. - No queue for checkin. The hotel as a whole is dated, and very rundown. Wallpaper is peeling off the walls across the lobby. My key for my room was a physical key rather than a card. The room was dusty, and there was an open fuse box in there. Only two plug sockets in the whole room for the tv, hairdryer, lamp and any chargers. The shower was very low pressure, took around 15 minutes to get hot, and wouldn't turn off for a good ten minutes after I had finished showering, took a very long time. The bed was solid, I could feel and hear each spring. When outside, I smiled at a staff member and he just glared at me and walked away. Only two pillows on the bed. There was also a portable heater switched on high in the room when I arrived which made the room extremely hot, and the window would not stay open.
- Critchlow (5/5): It should be stated about renovation and facilities closed - Beautiful old features Was under renovation. This was not stated on booking. Com. Owners were very apologetic gave us a free drink and complimentary breakfast. I’m sure when all is renovated we will return.
- Stefan (8/5): - Old victorious hotel x It’s abit cold
- Julia (5/5): -
- Stephen (5/5): - Staff was very friendly The heat in Room 216 i think that was the room number, was way too hot, the shower was scolding or freezing, the tv didnt work
- Bentley (7/5): - It’s in the centre of the town. Needs little maintenance jobs doing.
- TCARR72 (6/5): - Good location, Toliet woundn't flush, shower wouldn't turn off without great force, and the bed was uncomfortable with spriping in my back.
- Leigh (6/5): -
- Hilary (5/5): Lovely staff but the old building needs a big refurb - Lovely old traditional Hotel in the centre of town with good parking The heating wasn’t working and neither was the shower (the bath was ok) nearly froze the first night but better when I was given a fan heater the next night & extra duvet ( no extra duvet in the wardrobe)
- Vincent (7/5): Stay was ok - Good location and good & clean room Friendliness of reception staff.
- Liv (7/5): -
- Theo (4/5): -
- Sarah (3/5): - Location - close to where we had a meeting No hot water, bathroom not clean. Plug socket in one room could not be used as the socket was blocked by wood. Bar - no beer available, could only have non alc bottled beer, coke or wine.
- Huw (1/5): Worst Hotel we have ever stayed in. - The Hotel was in a good location. The shower did not work.TV did not work for live TV..Decor of room was shoddy and depressing.
- Angus (1/5): Would not return under any circumstance - Nothing Cleanliness, it was crap, dirtying
- Tracy (2/5): Staff really friendly and helpful, room was clean, but lots of issues with the fabric of the hotel. - Staff were really friendly and helpful. The showere was difficult to turn on, then was cold, eventually got it to work and then it was not possible to switch the shower off, had to leave running until it could be fixed by the hotel. Very little soundproofing between the rooms, an between the room and the corridor. Jobs that had been done on the room were not done to a good standard.
- Ros (6/5): Nice friendly staff. They had mixed up our booking but went out of their way to resolve the issue. Historic property but - Lovely historic main building but in need of maintenance. Has obviously been neglected
- Michael (3/5): Aversge - The bathroom was filthy and the waste bin had sanitary towels in it
- Mark (6/5): - The price was reasonable, parking good. The sheets and towels were clean and fresh. The suites block could use some improvements. My shower was ok but my travelling companion struggled with theirs. Basic checks really
- Gillian (5/5): - Cleanliness
- Trevor (8/5): Excellent stay . Brilliant staff would stay again - Breakfast was nice just a little small for my liking lol. Location was brilliant. Staff were brilliant Shower was small . View from window was a brick wall
- Duncan (7/5): -
- Emily (8/5): -
- Eamonn (8/5): -
- Kayleigh (8/5): - Staff were extremely welcoming and helpful. The room was spacious.
- Zehra (7/5): Overall a good stay with a different experience - The smart tv, bed and a bath tub made it a comfortable stay. It’s an aged grade II building but I loved the experience. Couldn’t close the old window
- Joseph (7/5): -
- Anthony (1/5): This place isn’t fit to house asylum seekers! - Staff are amazing and a good central location The annex building needs to be condemned Broken windows Faulty doors Faulty plumbing Filthy rooms
- Tim (10/5): Great - Good breakfast, right on the high street with everything within walking distance
- AJEESH (9/5): Excellent stay with affordable prices - Excellent customer service N/A
- Kate (8/5): We had everything we needed - a good night's sleep, excellent breakfast & good parking. - Good, large room with comfortable bed. Very clean & practical. Welcoming & friendly staff. Excellent breakfast. Located on the High Street so excellent for the town centre. A little dated but the staff are understandably proud of the building's history - it dates to 1779. Certainly a charming, traditional hotel.
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