Sapa Village Hotel
Location: Alley 520 Dien Bien Phu , Sa Pa City, Lao Cai, Sa Pa, vn
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Sapa Village Hotel in Sa Pa offers a comfortable stay with free WiFi and an on-site restaurant. Each room is well-equipped with a TV, some boasting scenic mountain or lake views. Enjoy the convenience of a private bathroom with complimentary toiletries and cozy slippers.
Convenient Amenities
Indulge in room service and explore nearby attractions like Sa Pa Lake and Central Square, just a short drive away.
Ideal Location
Located just 8 km from Fansipan Mountain, this hotel is the perfect base for your Sa Pa adventures. Book now for a memorable stay at Sapa Village Hotel.
Important Information
Please note that guests staying until 31 December 2018 enjoy below benefits:
- Welcome drink upon arrival
- Complimentary room upgrade (subject to availability)
- Complimentary early check-in from 12:00, OR late check-out until 14:00 (subject to availability)
- 10% discount on tour booking, car/bike rental, and laundry serviceGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 02:00 PM - 10:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Packed lunches
- Currency exchange
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Allergy-free room
- Kids' outdoor play equipment
- Public transport tickets
- Entertainment staff
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
- Pub crawls
- Happy hour
- Cooking class
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Playground on site
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Concerts/live shows
- Private picnics
- Art gallery on site
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Charcoal grill
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Family Room with Garden View
Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. Among the room amenities are air conditioning, soundproof walls, a tea and coffee maker as well as a patio and garden views. The unit has 2 beds.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Panoramic City View with Terrace
The spacious twin room features air conditioning, soundproof walls, a terrace with lake views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Electric kettle
- Bidet
- Cleaning products
- Terrace
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Senior Double Panoramic City View With Balcony
The spacious double room offers air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Outdoor dining area
- Upper floors accessible by stairs only
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Triple Room with Window
The spacious triple room offers air conditioning, soundproof walls, a terrace with an inner courtyard view as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Terrace
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Double With Window
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The double room features air conditioning, soundproof walls, as well as a terrace and a patio. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Terrace
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Panoramic City View with Terrace
The spacious double room offers air conditioning, soundproof walls, a terrace with lake views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Terrace
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Triple Panoramic City View with Terrace
The spacious triple room offers air conditioning, soundproof walls, a terrace with lake views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Terrace
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Family Panoramic City View with Terrace
The family room provides air conditioning, soundproof walls, a terrace with lake views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Cleaning products
- Terrace
- Outdoor dining area
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Elis (10/5): -
- Poluian (7/5): Приятный отель - Отель удобно расположен, около озера. Неплохие завтраки, на несколько дней хватит разнообразия. Работники отзывчивые, помогли с арендой байка и решением спора. В нашем номере был сломан унитаз, поэтому нам апгрейднули номер и переселили на самый высокий этаж. В отеле прикольный лифт, как будто телефонная будка Лондона 😄 вид с территории отеля потрясный На территории отеля идет ремонт, именно на том этаже, куда нас первоначально заселили. На 7 этаже это слышно очень хорошо, будто за стенкой. Но на этажах выше/ниже уже не так ощутимо. Строители работают до 5 вечера, но с раннего утра. Нам повезло, из-за дождя они остановили работы
- Rona (8/5): - Location, food The venetian in the cr is not fixed
- tanushree (8/5): - No lift
- Cora (10/5): -
- Neha (8/5): -
- Bethany (8/5): - Stay was good, rooms were clean and the location was good, only a short walk to everything you need. Staff were very friendly and gave us cinnamon tea on check out which was a nice touch Steep steps to climb to the room levels
- Naveen (10/5): - View No locker and wardrobe facilities, fridge was not working
- Maygan (10/5): -
- Agnieszka (10/5): -
- Anlaine (10/5): -
- Franklin Lanjan (10/5): -
- Sarah (10/5): This hotel is a little gem! Easy location, very helpful staff. - The accommodation was great, beds were a little hard, which seems the norm in Vietnam, but still very comfy. Bathroom was nice, hot water is limited to a 10 min shower, but even with teenagers that wasn't an issue. Staff were extremely friendly, they helped us get tickets for Fansipan Mountain with no extra costs involved. Breakfast has a good mixture of food, and there was more than enough to go around. Location was great for us too, not right in the centre so it was nice and quiet, but close enough for a walk or short taxi ride. The little funicular lift to get to the higher floors was a nice novelty! Nothing.
- Gangurde (10/5): Fantastic stay - Fantastic location Nothing
- Christine fernandez (10/5): Excellent stay over all😇👍🎉 - Easy access to city center👍 No hot water. Takes time to have hot water
- ANDREA TIMEA (10/5): - Természetes környezet,kedves személyzet,mely mindenben segítőkész.
Gyönyörű,rendezett virágos teraszok,a kilátás is csodálatos a szobából is.
Bőséges reggeli. A lift,nem közvetlenül a recepciótól indul,így egy emeletet gyalogolni kell,ami persze kibírható.
- Krystyna (10/5): -
- Hiroshi (10/5): ぐっすり眠れる完璧な滞在 - 全ての設備が完璧です。
ほんとうによく眠れた。
Le Geckoにも近いし、
saovietのバス乗り場も近くて便利でした。 このホテルの問題点を見つけることはできませんでした。
- Edward Christian (10/5): - Very polite hotel staff.
- Ruchita (10/5): -
- Joanna (10/5): - Widok z tarasu Trochę skromne śniadania
- Gad (10/5): -
- Alzadjali (10/5): - Everything was great
- Hyo Sik (9/5): 화단 예쁘고 전망 좋은 숙소 - 전망이 어느 정도 있어서 방에서 사파 풍경을 볼 수 있어서 좋았습니다 리프트가 전층을 운행하는 것이 아니어서 반드시 계단을 어느 정도는 오르내려야 합니다 그것 감안하시면 좋은 숙소라고 생각합니다
- Kay Zin (9/5): - So nice
- Abhishek (9/5): - The staff was excellent and accommodative with a smiling face always ready to help. The restaurant was also very good with friendly staff. The breakfast had a good spread. None
- Catherine (9/5): Super hôtel très bien situé proche des restaurants - La localisation, le bar, le petit déjeuner, le service impeccable. La propreté de la chambre Rien
- Sabrina (4/5): - Freundliches Personal, bemüht um Englischkenntnisse. Zimmer war mit Glasfront und Vorhang, beim Reinigen hat das Personal dann den Vorhag aufgelassen 》begrenzte Privatsphäre.
Tote Insekten.
Dreckige, verfärbte Bettwäsche.
Sehr harte Betten.
Dusch-Thermostat ist fast von der Wand abgefallen.
- Linda (9/5): It was perfect - Helpful staff. Excellent breakfast
- Jason (8/5): -
- Francesco (10/5): -
- Klaus (9/5): -
- Nicky french (9/5): - Comfortable beds and big, clean rooms.
Close to some things in Sa Pa, like the markets but a 15 minute walk to places like Sun Plaza (which isn't that bad, really). There are lots of steps but some can be avoided by a funicular which runs part way up.
- Maria (8/5): Convenient location and helpful staff - Nice big room. Big selection for breakfast It is advertised as room with views and, although we could see the top of the mountains, we had a room on the 3rd floor and had the restaurant roof in front of our shared terrace/balcony. From higher rooms the view was lovely.
- Petros (8/5): - Staff was excellent.
Good location.
Clean room
Top floor rooms have amazing view to the town The top rooms do not have adequate heat during winter. The balcony door is just a single piece of glass with a lot of gaps between the glass and the floor
- Patrycja (9/5): - Great location and breakfast.
- fulvio (9/5): -
- Nadine (9/5): -
- naik (10/5): - We stayed here for 3 days and the breakfast was really good all 3 days. The rooms were very neat and clean and daily rooms were cleaned
- Poonam (10/5): - Very nice, friendly and helpful staff.
They welcome you with yummy cinnamon tea every time you go to reception.
The rooms are clean ans comfy. The hotel has a lovely character and you can see the bright lakeside city view from hotel balcony.
The breakfast was nice too. We were always full and content after breakfast. They make fresh eggs on order and had vegetarian options too ( veg pho, fried rice, pancake, fruits, cakes, steamed veggies etc).
Overall we loved our stay!! There was no iron in the room but it could be requested from reception.
- LEA (10/5): - Hôtel proche du centre ville. Chambre propre, personnel à l’écoute et accueillant. Petit déjeuner très local, peu de sucré pour les occidentaux.
- John Christian (10/5): -
- Synthia (8/5): Place for a quiet stay in Sapa - The reception waited up for my very late arrival at 3am. They extended my check-out time to 12.30pm when I requested.
The location is good, just a short walk to Sapa Lake and Sapa Market. It's a little outside the main hub of activity in Sapa. There is an open common walkway that my room windows and door face. My room was also immediately opposite the restaurant. I felt there wasn't much privacy even when the curtains are drawn. The bright light from the walkway at night also could not be completely blocked out by the curtains.
There's structures and construction all round the hotel, so even on the highest floor, the view is somewhat blocked. Don't go expecting a great view.
- Muriel (10/5): - La gentillesse du personnel
Chambres spacieuses et très confortables
Buffet très copieux Rien
- Dénes (10/5): -
- Lars (7/5): War ok - Ganz ok. Extrem schlechtes WLAN auf dem Zimmer. Viele Stufen, Lift nur halb funktional.
- James (9/5): Great location for exploring the area - Good breakfast and great staff All good
- aviv (8/5): -
- Neelam (2/5): - Location Room size was very small. There was barely any place to keep luggage. Cleanliness was a big issue. There were stains on towels and they were stinking. We didn't feel like using them.
- Valerie (8/5): - Das Hotel ist etwas in die Jahre gekommen. Wir haben zwei Zimmer gebucht und das eine hat sehr stark nach Feuchtigkeit gerochen. Das Personal hat sofort reagiert und versucht, es uns so gemütlich, wie möglich zu machen. Das Personal des Hotels ist sehr Bett und hilfsbereit Die Betten sind etwas hart gewesen und das eine Zimmer war sehr feucht
- Nguyen (10/5): Tốt - Tốt Tốt
- Nguyen (10/5): Tốt - Tốt Tốt
- Ashish (9/5): Amazing staff, great location. - Staff was very helpful and friendly. Location was amazing too.
- Ariana Raynah Aminah (10/5): Will recommend this place to everyone who are looking for convenience, peaceful and accommodating staff. Also the breakf - I really appreciate how the staff accommodates us from checking in, every time we go out until checking out. The place has a good ambiance and cozy place to stay. It was a great hotel indeed! Just a minor concern, room 504 has a leak on the lavatory. Maybe it just needs to align the pipe on the drain line. The rest is okay.
- Mirco (9/5): -
- Mirco (9/5): Un vista spettacolare! - La posizione era eccezionale con vista sulla valle e (nubi permettendo), sulle montagne. La colazione a buffet dava un’ampia possibilità di scelta. Lo staff è composto da persone gentili e collaborative A noi andava tutto bene ma l’hotel non è adatto a persone con problemi di mobilità.
- Grace (7/5): If not for the room smells, it’s 8/10 for the price. Breakfast is same for all days. - I like the lift that’s like a train. The location is near everything. The room is smelly- cigarette smoke.
The other 2 rooms-smells moldy but they were quick to offer another rooms. Great that there’s available rooms. Only 1 pillow per person.
- John (8/5): Great location! Scenic and great service! - Staff is great and food is good. Room was wonderful. We had a barking dog problem. I think it was coming onto the property from the next door property. It was barking near our door.
- Kevin (9/5): A great view! - Nice welcoming and easy check out through reception. The cup of cinnamon tea upon arrival and gift of tea at departure was enjoyed and appreciated. We liked the funicular to take us to the room on the upper level. Fantastic view from our upper level room... unfortunately fog limited how much we could see. Large room and clean modern bathroom. The (VIP) room had no chairs or sitting area, although the room was large and there was plenty of space available. A couple chairs to allow us to sit by the large glass doors to enjoy the spectacular view would have been great to have.
- Paris (6/5): -
- Trang (9/5): -
- Bernard (9/5): Hôtel très accueillant et calme - Près du centre où on y va a pieds. Hôtel très calme. Le personnel est à votre disposition, serviable et surtout très gentil. L'accueil clients nous a bien renseigné et aidé dans nos recherches. Bravo à toute l'équipe Rien à signaler
- Hollie (6/5): - Good location. Easy to hire a motorcycle from here. Shower was only hot for a couple of minutes which wasn’t ideal, especially for the second person having to shower in the cold. The drains also smelled. The breakfast was not great, the area to eat was dirty and wasn’t cleaned between customers. The food was cold and there was limited options. Not the most helpful or friendly staff compared to other places in Vietnam
- Tanvi (2/5): Just the location is ok, nothing else is good the staff was very rude - Nothing Very rude staff
- Singgih (8/5): -
- Phairoj (8/5): -
- régis (8/5): - Points forts, hôtel original, petit funiculaire pour monter dans les chambres, belle terrasse et belle vue, très bon petit déjeuner buffet! Bon accueil, personnel sympathique. Bonne adresse! Points faibles, manque d'intimité des chambres car passage devant la baie vitrée . Nous avons eu la chance d'avoir des voisins calmes car les chambres ne sont pas bien insonorisées !
- Renate (9/5): Alles super! -
- Laarni Jan (9/5): I stayed at Sapa Village Hotel with my friends, and it was a great experience. The location is very convenient, with eas - The buffet breakfast. The broken shower handle.
- Mai Thu (10/5): -
- Reynosa (8/5): -
- yosef (10/5): - Every thing was great - the staff' support, the location, the restaurant in the hotel, the view.
- Shiela May (10/5): We had a good time - Location is the best, we enjoyed our hotpot night.
- Jeff (8/5): -
- Vivien (10/5): -
- Xavier Karla G. (7/5): -
- SVETLANA (10/5): Все было отлично . - Номер превзошел ожидания.Просторный,чистота,удобные кровати.Отличное расположение.Рядом рынок и магазин . Фаншипан в шаговой доступности .Завтраки с множеством блюд,все вкусное и свежее.
- Eureka Mia Amor (9/5): The staff are all very much accommodating and are very honest with their local food and activities recommendations — whi - I loved the view so much, and how cozy the whole place feels.
Also, I always looked forward to using their lift, as it’s very unique and cutesy!!! ✨ It’s a bummer to draw the curtains at night, especially with a view like that. However, as the room’s facade is made of glass, anyone can pretty much see what’s going on in your room— so you don’t really have a choice but to close the curtains.
- Phuong (7/5): -
- Thúy (10/5): -
- Lotankar (10/5): -
- Bao Lam (10/5): - Chỗ nghỉ sạch sẽ, view đẹp (mình ở tầng 4). Nhân viên nhiệt tình. Cháu bé nhà mình thích nhất bữa sáng😁😁😁😁
- clubmoumou (7/5): -
- Minh Thuy (7/5): Trai ngiem kha tốt - Sach se Thang may
- John Tran (10/5): A beautiful place to stay - Highly recommend. Lovely staff, nice room with a beautiful view.
I will definitely get back next time
- Viswaragavan (9/5): -
- EP (9/5): We will certainly come back. Strongly recommend the hotel to anyone planning to go to Sapa. - The supportive and kind staff specially Ms Grace and Mr Dung who are both are very helpful. Extend assistance beyond scheduled hours. The breakfast is also good with different option to choose. We are satisfied during our stay, nothing to complain about.
- Antonio (8/5): -
- Amanda (10/5): Would stay again. - The heat and hot water worked well. Laundry service down stairs. The breakfast option are great. All the staff are very nice. Nothing
- Kim (8/5): Sapa January 2026 - I liked the outdoors feeling. With the outdoors lift. Large room. Plenty of light, good view of Sapa town. Good hot water system. Buffet breakfast, and also a night restaurant. Lovely gardens. Because it was wet I didn't like the stairs. We were on level9. Two flights of stairs to the lift then you get out at level 7 another 2 flights of stairs to level 9. It was very cold and the aircon wasn't strong enough to heat the whole room or bathroom. We were freezing. Wouldn't recommend to people with joint problems etc. Small bathroom with very low ceiling, very cold and damp. No extra pillows or rugs. No reading material of things to do and see, this would have been helpful. You can't rely on the mobile.
- EVANGELOS (10/5): Very good hotel with very helpfull staff - The staff very friendly and the room its very comfort and clean Nothing
- Iñaki (3/5): Muy mala experiencia en Sa Pa Village - Nuestra experiencia en este hotel fue muy decepcionante de principio a fin.
Llegamos a las 6:00 de la mañana y pagamos un early check-in, algo que nos parece totalmente razonable. Pudimos entrar en la habitación sin problema. Sin embargo, esa misma tarde nos informaron de que debíamos cambiar de habitación porque en esa planta se iba a celebrar una fiesta y habría mucho ruido. Tuvimos que recoger nuestras cosas y mudarnos por decisión exclusiva del hotel.
La nueva habitación, aparentemente superior, resultó ser aún peor: esa misma noche descubrimos un acceso en la pared por el que se oían ruidos y comprobamos que había una rata, que tenía acceso directo a nuestras camas. Avisamos inmediatamente a recepción y, de nuevo, tuvimos que cambiarnos de habitación por tercera vez. Incluso un empleado acudió a tapar agujeros y conductos de la nueva habitación por los que podía entrar el animal, algo que desde luego no transmite ninguna sensación de seguridad ni higiene.
Esa noche consumimos algunos productos del minibar (galletas y patatas), pero en ningún momento el hotel tuvo el detalle de ofrecernos una compensación, pese a todos los inconvenientes sufridos y a que los cambios de habitación no fueron por decisión nuestra.
Al día siguiente, tras hacer el check-out a las 12:00, preguntamos si sería posible ducharnos por la tarde antes de un viaje largo que teníamos esa noche. Nos dijeron que sí, pero únicamente pagando otra habitación extra. Accedimos, aunque consideramos que, dadas las circunstancias (múltiples cambios de habitación y la presencia de una rata), al menos eso debería haber sido un gesto de cortesía.
Para colmo, la habitación que nos asignaron exclusivamente para ducharnos tenía la ducha rota y la puerta del balcón no cerraba correctamente. Sabiendo que ese día las temperaturas en Sa Pa eran bastante bajas, pasamos mucho frío, lo que hizo la experiencia todavía más desagradable.
- Michael (10/5): - The staff were very kind and went out of their way to assist us. There were exposed wires on the TV outlet which gave us a 120V shock.
- Lewis (6/5): Good value for money - Location was great and we were able to check in very late The room felt quite damp and it was a bit noisy as the cleaner’s cupboard was right next to our room
- ขวัญใจ (10/5): -
- Andrew (7/5): - Staff were great, great bathroom and a lovely breakfast Room was damp and the bed was quite hard. On our last night there was a huge gathering in the restaurant opposite our room. They were shouting and smoking right outside our door and we had to leave to get some peace.
- Klaus (7/5): Aufgrund der Freundlichkeit und Lage für ein paar Tage in Ordnung - Die gute Aussicht, der freundliche Service, Hilfestellung bei Aktivitäten, Zimmerservice, Möglichkeit Late Check Out Auswahl Frühstück, Baulärm, Geruch von verbrannten Plastik aus den Kamin Öfen der umliegenden Häuser, Renovierungsstau
- Brygida D. (10/5): - Widok z mojego pokoju był niesamowity,czystość, dbałość o szczegóły ( świeże kwiaty) ,zainteresowanie obsługi hotelu gośćmi, wszystko było bez zarzutu.Z pewnością wrócę tylko do tego hotelu. Wszystko było ok.
- Elizabeth Geralda (10/5): -
- Govindaraju (8/5): -
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