Mackays Hotel
Location: Union Street, Wick, gb
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Charming Historic Hotel in Wick
Award-Winning Dining Experience: Indulge in local produce and fresh seafood at No1 Bistro, complemented by a selection of whiskies and wines in the friendly bar.
Cozy Rooms with Modern Amenities: Relax in rooms featuring wide-screen TVs, complimentary Wi-Fi, and a guide to explore the picturesque local area.
Convenient Location for Exploring: Take a ferry to the Orkney Islands or visit The Castle of Mey, the former residence of the Queen Mother, all within easy reach from the hotel.
Book now to experience the perfect blend of history, comfort, and exceptional service at Mackays in Caithness!
Important Information
Please note, the hotel does not accept American Express.
Policies
Check-in: 04:00 PM - 09:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Electric bicycle charging station
- Parking
- Non-smoking rooms
- Restaurant
- Room service
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Packed lunches
- Non-smoking throughout
- Shared lounge/TV area
- Kid meals
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Television in common areas
- Express check-in
- Free wired internet
- Golfing on site
- Offsite parking discounted rates available
- Internet access
- Wine release events
- Reception hall
- Electric bicycle charging station
- Vegetarian menu options available
Rooms Available
-
Family Room
With 3 views, this room overlooks the shortest street in the world. The room can be set up with 3 single beds or 1 king-size bed and 1 single bed.
Max Occupancy: 4 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
-
Business Apartment
1 Double Bed
Individually decorated room
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with digital channels
Food & Drink - Kitchen with refrigerator, oven, cookware/dishware, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bottle of water
- Shampoo
- Room service (limited hours)
- Hypo-allergenic bedding available
- Free Local calls
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Guidebooks or recommendations
- Laptop-friendly workspace
-
Basic House
2 Double Beds and 2 Twin Beds
Layout - 3 bedrooms and living room
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with digital channels
Food & Drink - Kitchen with refrigerator, oven, cookware/dishware, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Detached private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bottle of water
- Shampoo
- Room service (limited hours)
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Private bathroom (not in room)
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Guidebooks or recommendations
- Laptop-friendly workspace
-
Double Room Single Use, 1 Double Bed
1 Double Bed
115 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Oven
- Toaster
- Bottle of water
- Shampoo
- Room service (limited hours)
- Hypo-allergenic bedding available
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Guidebooks or recommendations
- Laptop-friendly workspace
-
Deluxe Single Room
Max Occupancy: 1 (1 Adults)
-
Classic Double
This room with attached bathroom includes a 30-channel digital TV, a hairdryer, a courtesy tray, a telephone, complimentary toiletries and free Wi-Fi.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
-
Superior Double/Twin Room
A spacious room with a view over the river. It includes free Wi-Fi, a queen-size bed and a 30-channel digital TV, a hairdryer, a telephone and complimentary toiletries. Some of the rooms also come with a spa bath.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
-
One-Bedroom Apartment
This apartments offers a double bedroom, a kitchen, living room, and a bathroom.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
Guest Reviews
- Geoff (10/5): - Great location, nice restaurant and just what we wanted!
- Kenneth (8/5): A good stopover night - Absolutely fine The one night price was disproportionately more than half the two night price, that we originally booked. As for a quiet room, I didn’t request one during the booking process, I didn’t have any preference, so the question above was a bit irrelevant.
- Karl (3/5): Had some positive aspects but the apartments need a total overhaul and rethink! - Breakfast good and most staff welcoming n friendly. Although generally clean with fresh towels and bedding the apartments were pretty tired and shocking.
- James (10/5): - Lots Not much, fitted well
- Hagen (7/5): - From the booking it was not clear to me that the booked apartment is outside the hotel in another building, I booked the hotel stay very early and expected to have a hotel room instead of a full apartment. The fully equipped apartment is probably fully ok for a family with self cooking ambitions but totally oversized for a one night stay of a couple. would be better to have this made clear during the booking already.
- Andrew (9/5): A nice hotel to explore wick and surroundings - We stayed in one of their apartments which had a separate kitchen area with cooker, microwave etc. also a separate living room. The apartment was clean and warm with the staff friendly and helpful Nothing
- Reinhard Gottschling (8/5): -
- Ian (7/5): One night stay - Central location Disappointed that they couldn't accommodate us for dinner until 8.30. But we found an excellent pizza/pasta restaurant in town
- Geoff (8/5): -
- george (8/5): -
- Paul (9/5): -
- Mitchell (8/5): Comfortable one night stay - The additional space and facilities of the apartment over a hotel room was very welcome
- Ken (8/5): Nice location,, stunning breakfast - Breakfast was tremendous
- karen (8/5): Handy top over for NC500 - Lovely staff large clean apartment food was amazing Scottish breakfast was outstanding apartment could do with an update poor view from bedroom booked Nos 1 Bistro which looked lovely but was seated in room next door which lacked atmosphere and was almost empty
- Markus (9/5): -
- Francis (10/5): Fantastic hotel - Fantastic hotel in the centre of wick. Clean, comfortable and a brilliant breakfast that was cooked to order. Staff also very friendly.
- Barry (9/5): Staff very helpful and food very good - Very comfortable Nothing
- bruce (4/5): Unpleasant, sorry! - Not much. The Staff were nice and friendly Thought the property was very dated, and in desperate need of upgrading. Mattress that I slept on was terrible and shouldn’t be used anymore, this was reported on checking out. Definitely not worth £192 for the night.
- Esther (8/5): -
- Kelly (5/5): -
- Fay (8/5): -
- JAMES (8/5): Very enjoyable . - Townhouse , single room apartment , , plenty of room , clean , short walk from reception . No , all good .
- Paul (8/5): Lovely stay on the shortest street! - Very helpful staff who let us leave our bags when we arrived early. Clean and comfortable room with a lovely breakfast! Easy check in and check out and would stay again. Nothing.
- Andrew (9/5): Nice hotel that punches above its weight in central Wick - We really enjoyed the food. Great restaurant. Good meal options, very well presented. Great breakfast. Excellent staff. My first room smelt strongly of the previous occupants. However the hotel changed it immediately with no fuss and the next room was great.
- 77cb34a3ca3f7291e249f805727e7183 (10/5): - Lovely welcome from Ritesh on arrival. Apartment a very good size with good amenities. Evening meal was good. Staff at breakfast all very friendly .
- 139cab92478a7270685d36b74a2360f2 (8/5): -
- 389232fe1bd0727c455e60cc24cb660b (10/5): -
- 2a104e90316d712b9fedf4df0fd3ab1a (6/5): Nice staff but the hotel decor needs updating - Very friendly staff and excellent food. Tired decor, and windows needs replacing.
- Isabelle (10/5): -
- Catalina (5/5): -
- COLIN (10/5): A must stay when in Wick…..superb staff. - A hotel of character……spotlessly clean, room had everything anyone could want and very spacious….. The service and food quality in the restaurant was superb!!! A must stay if in Wick. Congrats to all staff. Nothing really
- Keith (8/5): -
- Jonathan (8/5): Enjoyable stay. - Pleasant staff, lovely cooked breakfast, easy parking outside. Enjoyed a nice meal in the restaurant at night. Room a bit dated but reflected in the price.
- Carrie (9/5): - Lovely staff and hotel. Food was delicious. On street parking worked fine for us
- Mark (5/5): Glad we were only here for one night. - The food in the Bistro was very good This is a tired hotel in need of re-decoration. The bed linen smelled stale.
- Clive Ormerod (9/5): Great apartment with a good restaurant. - We stayed in an apartment, which was comfortable with all the equipment you needed. The restaurant was excellent. Nothing.
- Fraser (7/5): Good location. Friendly staff. Noisy room. - Perfect location 2 mins from train station. Staff exceptionally friendly and helpful. Room was not quiet. Could clearly hear people coming and going from the other rooms. Could clearly hear the toilet and shower from room next door - the shower next door was especially noisy and bothersome, especially when the occupant used it late at night - sounded like being in a washing machine and kept me awake for a good while. At about 0500/0530 the next morning there was banging and clattering from downstairs - possibly preparations for breakfast. Overall - it wasn't the best sleep I've had.
- Maureen (9/5): Friendly helpful staff, great location - Great location for town centre and lovely views, exceptional staff Just a bit tight for space on entering the room but that’s due to the historic architecture
- Ray (9/5): Family run hotel, nice little bar area, food in the bistro was outstanding. - Good location, friendly staff and quality food. Nothing
- Heather (9/5): -
- Jill (8/5): Lovely friendly hotel - Lovely hotel with good food and excellent staff. Made to feel very welcome. A very homely place to stay. Slightly dated but still added to the charm of the hotel.
- Peter (8/5): Tick! Very classic - This was on our bucket list. Breakfast was a classic and wonderful experience. Not sure about the bears.
- Nicholas (10/5): V good value - Very friendly staff all amenities covered good location Nothing really
- Alec (7/5): - Good location
- Patricia (9/5): Hotel good, town not so good! - We stayed in an apartment which gave us extra facilities and made it easy to deal with our dog. Breakfast was in the hotel, and excellent Wick was a disappointment - it has seen better days and is now very run down Don't expect to get a choice of places to eat, especially at lunch time
- Michael (7/5): - Personal freundlich und hifsbereit aber … bei starker Auslastung braucht es offensichtlich mehr ausgebildetes Personal!
- Peter (10/5): - Very good and enjoyed it . Everything was fine in my opinion.
- Christine (8/5): Very fine - Nice & warm on a wintry day
- Amanda (9/5): -
- Emilia (9/5): Perfect stop when doing the NC500 - Location and friendliness of staff Was very warm
- Robert (10/5): Lovely - Excellent breakfast I couldn't stay longer
- Robyn (10/5): - GReat hotel, one which we have stayed at before - we travelled with another two couples who also loved it.
- Monica (8/5): -
- Brian (9/5): - This is a lovely little hotel. Food was good, staff were generally very pleasant and efficient. I was in one of the apartments which was spacious and clean. Very comfortable bed. Location was ideal for me. If I'm back in Wick I will stay there again. Nothing really. I had a bit of a problem with the shower but resolved that. It was user error! The bedroom was very cold when I arrived and I had to play around with the radiator to resolve that but minor issue.
- david (7/5): -
- Duncan (7/5): Great food. Good location and very roomy accommodation -
- James (8/5): - Clean, nice restaurant. Bed mattress was in need of replacement.
- ROBERT (7/5): One night was fine, but would have been disappointed if it was a longer stay. - The room was perfectly comfortabe, the food was lovely and the young staff were very attentive and polite. There was a bad smell in the reception area of the hotel, which was present each time we were in this area.
- Park (9/5): -
- WAJ (8/5): A great hotel for a one night stop over. - The staff and food were excellent. Our room, if a little dated was perfect.
- Aurelia (5/5): - Bed was very comfortable and clean, Don’t expect much — it’s an old hotel, and the carpets look like they’ve been there since Queen Elizabeth’s coronation. The smell definitely confirms it. The showerhead was covered in what looked like black mold, but it was too late in the evening for me to report it to the staff. The restaurant feels like stepping into a Back to the Future scene — very old-fashioned. The main courses were delicious, but I can’t justify paying £17 for the cheese board: three tiny slices of different cheeses with crackers that tasted like they’d been sitting open in a cupboard for too long.
- Martin (8/5): -
- Michael (10/5): -
- simon (8/5): -
- Martin (8/5): - The dinner was good Nothing
- Ewan (10/5): -
- ALYSON (8/5): Dog friendly but not clean - The hotel is very old but nice , food and service is excellent, the problem I feel is the carpet in a dog friendly room needs to be hard floors so deep cleaning can be done . Carpet and dogs is a no sorry . The apartment was very strange and dated . I did feel like the owner were going to walk in any second. I felt very uncomfortable there I couldn’t wait to leave
- shaun (8/5): Traditional hotel in good location for NC500. - Very good breakfast. Decor is a bit tired.Restaurant menu limited and no cocktails!
- Sophie (9/5): -
- Caroline (9/5): Lovely stay. Would book again if I was in the area. - All meals were excellent. We stayed in one of the apartments which was spacious, clean and comfortable. Staff friendly and helpful. Unfortunately the guests staying in the apartment next to us on the first night were extremely noisy and appeared to be having some kind of party but the problem was resolved with help from the excellent hotel staff. Our second night was comfortable and undisturbed
- Rob (7/5): An okay hotel in an otherwise desperate town - The only decent hotel in Wick , a town that should be avoided if possible. The hotel is okay, a bit tired and scrappy. Room was okay but it is in a noisy location being right by the road. No 1 bistro is worth booking as it’s the only restaurant in town you would ever consider eating at. A bit noisy due to its location. Slightly drab and dated
- Judith (9/5): Pleasant stay - Central location in Wick, perfect for exploring the North East of Scotland. Breakfast was good, staff were friendly and room was relatively clean (although bathroom floor felt a bit sticky). I dined in the restaurant one night, food was excellent and service was quick. Old building I presume, so there was a slight draught which made the bathroom door pop open and closed (it did not click shut). The duvet was also very heavy for summer so I got too warm in bed.
- Theresa (8/5): - Location, excellent and obliging staff. Excellent restaurant. Apartments were well appointed. No lift to apartments
- Steve (7/5): - Great location. Very clean
- KEITH (4/5): Disappointed not value for money - The view of the river was good and convenient parking Extremely small room and bed. Property in general needs an upgrade. It was all very tired and our room didn’t look anything like pictures on website. Didn’t get to go in bistro even though we’d booked weeks before our trip. Food in evening was good but breakfast extremely poor. You really need to improve quality of produce at breakfast as it really lets you down.
- Martin (10/5): -
- Dave (10/5): - Clean room, helpful staff, comfortable bed
- Andrea (7/5): - Good location, great that we had a full apartment to ourselves and that breakfast was included. Free on street parking right outside. Clean & well-aired. Did the job for our 2-night stay on the NC500. The shower was very low pressure & not great. There was a musty smell in the living room, the kitchen was a bit bare. The mattress was hard. A refurb would be welcome.
- David (9/5): -
- Malcolm (8/5): Mckays stay - Polite helpful staff Good restaurant Breakfast was poor
- Christina (10/5): Ok for visiting Wick and surrounding areas - Good location nice food Pre booking meals
- Stephen (10/5): -
- Martin (9/5): -
- Winston (9/5): Good, could have been better - Food outstanding, staff very helpful and friendly. Position by the river was great. Thought the room was a bit basic for the price paid. Bathroom needs more grab handles over bath for disabled people like myself.
- autorobert (7/5): Twee nachten in verlopen stad. - Uitstekend restaurant en bar. Geen verse koffie bij het ontbijt. Alleen oude verschraalde koffie uit glazen kannen.
- kevin (8/5): We had very limited time in Wick as on the NC500 but the hotel seemed to be the best in town - The hotel was very friendly, clean and well established
- Robert (7/5): -
- David (9/5): -
- Roy Jackson (10/5): - The hotel is very well maintained, he staff are very welcoming and friendly and the breakfast exceptional
- Giacomo (7/5): Sosta di una notte durante tour Fly&Drive Scozia - Colazione con menù a richiesta, diversa scelta. Stanza suggestiva sottotetto Pulizia scarsa, bagno senza superfici di appoggio o agganci per un beauty
- Sarah (10/5): - All staff could not have been more friendly and welcoming. We were travelling with the dog; ate breakfast and dinner in the hotel bar rather than the restaurant with the dog which is totally the right move as not everyone is happy around dogs. Lovely room. If I was being picky, the shower head could have done with being replaced but for 1 night, it was totally fine.
- wayne (8/5): -
- Srikant (4/5): - This was a very costly stay in which we were shocked by the unwelcoming reception on arrival. We arrived at 3.20 pm (most places check in at 3 pm). It was apparently 4 pm here - that’s their policy, but it’s how you treat a customer when you notify them. We rarely come early but the route just worked that way. Polite request to check in was met with a hostile “check in is at 4 pm, you can come back then”. No explanation and no courtesy as four of them just sat there looking at me like an inconvenience. Had to go back to the car and wait until we watched another couple allowed in just before 4 pm. We followed at 4 pm. I’ve stayed in hundreds of hotels, but in the hospitality industry, I’ve never had this. No thank you. The accommodation itself (a 3 bedroom townhouse) was a fair way away from the main hotel, but decent enough although very old and dated. The initial attitude however ruined our stay and we couldn’t wait to leave. Sadly unable to recommend this venue with that reception.
- Gary (10/5): - On our road trip around Scotland, we stayed at McKays Hotel in Wick and were pleasantly surprised by the experience. While the hotel has a slightly dated charm, it more than makes up for it with outstanding service and hospitality. The staff were incredible – warm, welcoming, and attentive – making us feel right at home from the moment we arrived. Service throughout our stay was impeccable. Although the rooms were on the smaller side, they were clean, comfortable, and thoughtfully appointed with everything we needed for a relaxing stopover. Overall, McKays Hotel provided a cosy and accommodating stay with truly exceptional staff. A great choice for travellers exploring the beautiful northern Highlands.
- Mohammed (10/5): -
- TAKASHI (8/5): -
- Wg_Cdr_Andy_Thomson (7/5): adequate for an overnight stay, but very expensive with a small room. - Good location, within easy walking distance of the Train Station. Very pricey for what it was.
- Jano (8/5): Pleasant Stay - Nicely located, clean N/S
- Melia (6/5): Older hotel that needs love - This hotel was easy to find and street parking available. The town is very small and especially dead on a Sunday. The walls of the hotel were crumbling, so clearly old and needed some love, but the bed was comfortable. We ate dinner here also and did not find the quality to be the best. I would not eat there again.
- Maximilian (9/5): - Also wir haben uns alles in allem hier sehr wohl gefühlt. Der größte Pluspunkt war das Personal das immer sehr freundlich und hilfsbereit war. Da wir mit unserem Hund unterwegs waren "mussten" wir in der Bar essen was sich aber letztendlich als sehr unterhaltsam herausstellte. Das Essen war sehr lecker. Frühstück auch! Die größe unseres Apartments war perfekt. Das Bad und die Einrichtung unseres Apartments waren leider nicht so schön. Fenster putzen wäre auch mal ganz gut.
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