Sui Suwako

Location: Kogandori 2-5-27, Suwa, jp

Star Rating: 5 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 05:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Non-smoking throughout
• Shared lounge/TV area
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Japanese garden

Rooms Available

• Traditional Room (with a Private Open-Air Bath, Room401)

  2 Large Twin Beds, 1 Twin Murphy Bed and 1 Twin Futon

  807-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room (with a Private Open-Air Bath, Room201)

  2 Large Twin Beds and 1 Twin Murphy Bed

  807-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room, 2 Bedrooms, Non Smoking, Lake View (with a Private Open-Air Bath, Room502)

  2 Large Twin Beds OR 1 Twin Futon

  484-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room, 2 Bedrooms, Non Smoking, Lake View (with a Private Open-Air Bath, Room402)

  2 Large Twin Beds OR 1 Twin Futon

  484-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room, 2 Bedrooms, Lake View (with a Private Open-Air Bath, Room202)

  2 Large Twin Beds OR 1 Twin Futon

  484-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room, 2 Bedrooms, Non Smoking, Lake View (with a Private Open-Air Bath, Room302)

  2 Large Twin Beds OR 1 Twin Futon

  484-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room (with a Private Open-Air Bath, Room501)

  2 Large Twin Beds, 1 Twin Murphy Bed and 1 Twin Futon

  807-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Traditional Room (with a Private Open-Air Bath, Room301)

  2 Large Twin Beds and 1 Twin Murphy Bed

  807-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and electric kettle

  Sleep - Bed sheets

  Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers

  Practical - Safe and desk

  Comfort - Air conditioning, daily housekeeping, and tatami floors (woven mat)

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Slippers
  • Electric kettle
  • Bidet
  • Tatami (traditional Japanese flooring)
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Deep soaking bathtub
  • Bedsheets provided

• Twin Suite with Tatami Area and Hot Spring Bath - 2F

  Guests will have a special experience as the twin room offers a private open-air bath. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Twin Suite with Tatami Area and Hot Spring Bath - 2F

  Guests will have a special experience as the twin room offers a private open-air bath. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Suite with Tatami Area and Hot Spring Bath - 3F

  Guests will have a special experience as this twin room offers a private open-air bath. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Twin Suite with Tatami Area and Hot Spring Bath - 3F

  This twin room features a private open-air bath. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Suite with Tatami Area and Hot Spring Bath - 4F

  The private open-air bath is the standout feature of this triple room. Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned triple room features a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit has 3 beds and 1 futon.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Twin Suite with Tatami Area and Hot Spring Bath - 4F

  This twin room's standout feature is the private open-air bath. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit has 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Suite with Tatami Area and Hot Spring Bath - 5F

  Guests will have a special experience as the triple room offers a private open-air bath. Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned triple room provides a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit offers 3 beds and 1 futon.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Twin Suite with Tatami Area and Hot Spring Bath - 5F

  The private open-air bath is the standout feature of this twin room. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV, tatami, a tea and coffee maker, a seating area as well as lake views. The unit has 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Zbynek (10/5): - The hospitality and service was truly fantastic. I would say even exceptional.
• Tirza (9/5): Good relaxing stay with awesome food - Beautiful property, great location by Lake Suwa, rooftop onsen, excellent food Nothing
• Yun-Chih (10/5): -
• Arunya (8/5): -
• Ömer Erdinç (9/5): Amazing onsen resort with an amazing rooftop onsen. - Pretty much everything was amazing and top notch. The view from the rooftop onsen was the highlight for me. They didn't have large enough sized shorts for me to wear on the rooftop onsen, but this was communicated beforehand so it wasn't a big deal.
• jadranka (10/5): Lovely ryokan with great hospitality. - Breakfast was excellent as well as the service.
• HYEONJUN (10/5): -
• Kristian (9/5): -
• Naoki (10/5): -
• yamazaki (6/5): -
• Quoc-Nam (10/5): -
• WEI CHIUAN (10/5): -
• katsutoshi (8/5): -
• Kuan-ching (10/5): - 總體來說都非常喜歡，從服務到房間到供餐時間都很優秀，隱私度也很高，一定會再次選擇這家住宿！
• Max (10/5): Comfort, luxury and serenity taken to the max. - The private onsen is what piqued my interest initially, but the staff is definitely the highlight! I kid you not you feel like a king the way your treated. The food was also incredibly delicious! In all perceivable ways possible, this is such a cut above your standard hotel or ryokan. I would lie if I said there was anything that fell short. This was a once in a lifetime experience that will stick with you.
• Joseph (10/5): -
• Amy (10/5): - Loved the food and private onsen! It was peaceful and staff were extremely kind. Super clean and we loved being able to walk around the building without shoes! Not something we disliked but in other ryokans, we’ve been given small baked goods when we go out for the day. It would’ve been something nice if this ryokan did the same!
• Yuhang (10/5): - 非常非常好的體驗，和這裡的工作人員約下兩年之約，希望兩年之後再見面！
• 裕二 (9/5): -
• max (10/5): -
• Ji (10/5): -
• Anita (9/5): -
• 松任 (7/5): 癒された - スタッフの気づきや気遣いが良かった 季節が悪く、屋上の露天風呂が満喫出来なかった
• John (10/5): This was one of the best experiences I’ve had in my life - For our honeymoon my wife and I decided to pamper ourselves with a ryokan with an in-room onsen. Yes, it was pricey but worth it! The location was perfect for de-stressing after hectic atmosphere of Tokyo. The staff were very accommodating and took care of everything for us. The food was amazing. We had a private dining room where we were served our freshly made meals. The Ryokan provides breakfast and dinner and with the amount of food you get, you can definitely skip lunch. This was our best experience we had in Japan and would love to do it again.
• FRANCISCO (10/5): -
• Sharon (8/5): -
• kristina (10/5): Marvelous ryokan experience - Beautifully designed ryokan with comfortable rooms, lovely outdoor space and rooftop onsen. The staff were kind, welcoming, and extremely helpful. The food was delicious, prepared in your private dining room. We loved our stay! Nothing
• Kevin (9/5): A sublime stay. - Sui Suwako exceeded our expectations on every single level. We had just finished a stay at a ryokan at Yamanochi, so my stay here was directly compared against that property. Sui Suwako was extremely private, with only 7 rooms. It was quiet and serene at the property, and the rooftop infinity onsen was truly a highlight. The views are absolutely superb and we soaked in there for a long time staring at the stars and the views. Dinner and breakfast were both exceptional. The food is simple in terms of presentation, not pretentious, but the flavor and quality was exceptional. The staff here are also excellent. We had gone out to do our laundry at the nearby coin laundry, and the staff left out shoes out, anticipating that we would need to go back out again shortly to collect our clothes. There are a lot of bugs at Lake Suwa.
• shu jane (9/5): -
• Patrick (10/5): - Surpassed expectations, we enjoyed our stay a lot
• Patrick (10/5): -
• Wei (10/5): -
• JAAMMM (9/5): extraordinaire - L’accès très facile de la gare ,10mn à pieds, l'accueil à la japonaise où on fait tout pour nous mettre à l'aise,nous laissons nos chaussures à l'entrée et profitons pleinement de la sensation agréable des tatamis durant tout le séjour . Nous étions trois ,la chambre avec 2 lits et un futon est spacieuse avec un onsen privé en bois sur la terrasse alimenté par eau de source chaude. Nous avons pu profiter du onsen privé à eau de source chaude sur la terrasse avec vue sur le lac Suwa, pas de chance il pleuvait. Le diner était de très bonne couture avec beaucoup de petits plats , surprenant pour nous occidentaux, cela nous a permis de découvrir cette cuisine raffinée avec des saveurs nouvelles et en quantité suffisante . On a mangé tôt à 18h et a duré prés de 2h. Le petit déjeuner typiquement japonais avec encore une fois une multitude de plats aux saveurs inhabituelles mais délicieux avec du bouillon en passant par le tofu succulent et fondant dans la bouche au hareng et autres découvertes.
• Thomas (10/5): - The staff was very hospitable and helpful. Some of the nicest employees I've had the pleasure of meeting. The room was very clean. Breakfast and dinners were amazing and delicious. Honestly, I don't have anything to add to this column.
• Elli (10/5): חוויה יפנית מיוחדת - מלון מקסים מאוד ליד אגם סוווה הנשקף מחלון המרפסת עם האונסן , מעוצב ומרגיש מאוד יפני קלאסי הצוות והשרות יוצאי דופן , הגענו בגשם במכונית והם היו שם עם מטריות ללוות אותנו ובכלל דאגו לנו לכל דבר וענין מקום מאוד מיוחד ממליצה מאוד כלום
• akiyoshi (9/5): -
• richard (10/5): Charming spa hotel - A small spa hotel which was scrupulously clean, which was very well run. The dinner was very varied and served with real charm. In fact the staff were all amazingly. Helpful, friendly and warm. The rooftop spa was a little functional and if you are looking for luxury comforts this is not the place. But if you are looking for authentic Onsen with a friendly feel this is it!!
• アユミ (10/5): - とても静かで接客の方も皆親切でした。 誕生日月だったのでサービスプレートを出してくれました。 大浴場が無いなが残念でしたが、お部屋のお風呂も広く、露天風呂も付いたので問題は有りませんでした。 朝食はとても美味しく頂きました。 夕食で苦手な物を聞いて頂いた時、私だけがお肉が苦手と伝えたのですが、2人とも魚に変更されてしまいました。 主人はお肉が大好きなので残念でした。 お年寄りむきなのか、量も少なめで味に関しては好き嫌いが別れそうだと思いました。
• Dana (10/5): -
• Denis (10/5): -
• Yaacov (10/5): Outstanding service and food 🌸 - Breakfast and Dinner were Amazing, with phenomenal vegetarian dishes. Service was superb, taking care of every aspect of our stay in such professional thoughtful way. Special thanks to Baba for being so supportive and helpful 🇯🇵
• Peter (8/5): - Sehr nettes Personal und hervorragendes Essen. Leichte Lärmbelästigung durch die davor liegende Straße.
• ミチコ (10/5): 最高！ - 素晴らしいおもてなしでした。 ないです
• Kazane (10/5): -
• Elisabeth (10/5): Expérience recommandée ! - Tout. Le personnel, sa disponiblité et le temps qu'il a pris pour nous expliquer le fonctionnement et les us et coutumes. Nous avons eu la chance de pouvoir voir un feu d'artifice depuis le toit. Le personnel a fait son maximum pour toujours chercher à pouvoir communiquer avec nous. /
• Pin-Yi (9/5): 身心療癒的優秀體驗 - 房間很舒服，很大，有自己的室內風呂 房間很寧靜、採光明亮，冷氣舒適，床也非常舒服 房內有藍牙喇叭，音質很好，我們連線了音響放鬆舒適的音樂入浴，身心靈都得到療癒 晚餐跟早餐也很豐盛，份量恰到好處 吃完晚餐出去追夕陽，真是人生中很棒的回憶 會館有接送服務到JR上諏訪湖站，我在當天聯絡旅館抵達時間也得到了快速的回覆😍 露天風呂很有趣，我跟先生在上面看著夜空談心，穿著湯浴衣的男女混浴、雖然浴池不大景色卻很好 只是泡完溫泉後走回去更衣室路上會有點冷（衣服泡水後會變的又濕又冷） 無
• 秀子 (9/5): - スタッフの接客はとても細やかで良く気が利いてとても良かった。食事もとても美味しく品数豊富で、お料理を出す タイミングも良かった。 お部屋のヒノキのお風呂に初めからお湯が入っていなかった。自分で入手とのことでしたが温度調整が難しく時間もかかったので、出来れば到着時に羽織るのにお湯が入れてあれば良かった。外の露天風呂にはお湯が張ってありました。Hospitality最高の宿
• Natalie (10/5): Exceptional -
• Anthony (10/5): Exceptional -
• Yiaw (10/5): It is great place to start and end the Venus Line drive, Sumptuous breakfasts and dinner - The service, ambience, location, almost everything is so good. It is a little pricey and, just being a little picky, the basin is not very clean where I can see the yellow stain in the basin, maybe it needs extra effort to make it spotless..
• James (10/5): Exceptional facilities, food, and people--Sui Suwako is the place to stay in Suwa. - As far as authentic ryokan experiences go, Sui Suwako is the pinnacle. Between the in-room onsen, exceptional breakfast & dinner, and outstanding professionalism of the staff, Sui Suwako gives you everything you could want. They also offer a free tour of the city's 4 grand shrines, which is something you likely won't want to miss while in Suwa.
• HIROKAZU (6/5): - お食事が少し残念でした。
• George (10/5): Exceptional -
• Finola (10/5): This was our most memorable stay in Japan - pure bliss! - Lovely big rooms, a private onsen in each room, private dining room for our party, exceptional service and food. Nothing!
• Jeffrey (9/5): Superb -
• Ellen (9/5): Superb -
• Masami (10/5): - 初めての宿でした。 出迎えから見送りまでおもてなしの心が素晴らしかったです。 ウェルカムのおやきから夕食、その後のお夜食に朝食、お部屋のプリンまで板長さんのこだわりをずっと感じていました。 アメニティのこだわりも素敵でした。 露天風呂からの景色も素晴らしかったです。 気になったのは客室のテレビ台の埃とサッシのレールの汚れ、あと洗面台の匂いが少し気になりました。 あとは本当に満足の2日間でした。 また行きたい宿です。
• Yanjun (10/5): The best accommodation I had during my stay in Japan. - Nice dinner. Friendly staffs.
• Da (10/5): Exceptional! - Everyone was super friendly The hotel was excellent, clean and looks even nicer than in the photos. The food was great and served in a fine dining manner. The service was outstanding. The only complain is that the breakfast is either 8:00 or 8:30, which was a bit early for resort stay.
• Michael (10/5): Exceptional -
• ??? (10/5): - 部屋が広く食事も大変美味しくとても快適でした。
• D (10/5): - Absolutely amazing experience. The room had a Onsen bath on the balcony overlooking the lake. The service included dinner and breakfast in a private room with amazing local food and a lovely waitress who spoke decent English and explained every dish to us. There is also a lovely open rooftop Onsen. The room is large and very comfortable like an apartment. All of the staff were amazing. Fantastic
• Helena (10/5): A delightful place to stay - Calm tranquil setting, friendly and helpful staff, the highlight of our trip to Japan
• Daniel (10/5): Exceptional -
• Amir (10/5): The perfect ryokan experience - If I would have to sum up my stay in one word it will be Perfection. I have been to a lot of ryokans, and this is one of the bests, if not the best. The moment you first enter the ryokan, and take off your shoes, you are greeted by the amazing staff with tea and local handmade treat, before being lead to your suite. The suite itself is beautifully decorated, spacious and comes with amazing view of lake Suwa from both the common area and the private onsen. Both dinner and breakfast, which are made from seasonal and local ingredients and change daily, were delicious and an amazing experience. The staff were kind to make onigiri, rice balls, from the dinner's leftover rice and deliver them to the suite. At night the first floor tea room becomes a bar serving amazing local sake, and other drinks, along with food. The roof mixed bath was one of the stay highlights, the amazing view of lake Suwa and the surrounding towns as the sun set, painting everything in orange and purple, and then when it became dark and all the lights were turned on was beautiful. The sunrise also was worth waking up for.
• Alex (10/5): Very well taken care of. The best service. - Clean, spacious, hot tubs in room, good food, excellent personalized service.
• Zaine (10/5): Exceptional -
• Tomer (9/5): Superb - Rooms are amazing Staff are professional and nice
• Chung (10/5): Exceptional -
• Shao (7/5): Decent and a quiet place if you want to avoid tourists - both the private and public onsen food could have been better. Was a little disappointed for the price we paid.
• 美津子 (8/5): - 静かでゆっくり過ごすことが出来ました。 スタッフのサービスにもとても満足です。
• Anita (10/5): A great place to just relax and recharge - The location, facilities, size of the rooms, and cleanliness are all great, but two things stood out the most: the courteousness of the staff and the excellent food. We had dinner and breakfast included in our booking and the food was amazing! It was definitely the best meals I've had since coming to Japan. All of the staff were very welcoming, and Kitahara-san was just exceptional. She was an amazing host and made us feel very comfortable throughout our 3-day stay. We have nothing but good memories from our trip. Oh, there was some fireworks in Lake Suwa on our second evening there. We could see it from the private bath from our room - it was such a special experience to watch beautiful fireworks while having a good hot spring bath after an amazing dinner.
• Dmitrii (10/5): I greatly enjoyed my stay at sui suwako, thanks for staff kindness and room itself. - Room, staff, basically everything. Nothing to complain about. May be just for a bit more convenience, it would be nice to have clock on rooftop bath.
• Dean (10/5): Exceptional - Everything about our stay here was fantastic. The rooms were spacious, clean and the balcony hot tub was very nice. The food was amazing, both for breakfast and dinner. The staff were welcoming and very friendly and attentive. We would definitely recommend staying here.
• Samuel (10/5): - Amazing ryoken
• Dustin (10/5): Exceptional -
• ヨウイチ (10/5): - 料理がとても美味しい 部屋がとても綺麗で快適 スタッフがとても親切丁寧
• Ömer (10/5): 2 beautiful days in sui suwako - Excellent first class personal. The service in Japan's hospitality has been always top notch for me but sui suwako topped this by a mile. We had an elder woman, I regret not asking for her name, she served us so tremendously during our stay. Her English also was better than most of the young people from tokyo. We had a big room in the fifth floor. Beautiful interior, the Star was obviously the private onsen. On the sixth floor you can find the public mixed onsen which we didn't used. Not a fan of wearing clothes in the onsen, but definitely understandable for a mixed onsen.
• Lucas (10/5): - When it comes to high class Japanese amenities, there is a sliding scale of quality, with the nearby sister hotel Shinyu just one step below Sui Suwako. This place is excellent, and I mean it. It might even be too fancy for your tastes if waiting for someone to retrieve your shoes before you go out makes you anxious. But if you're looking to relax and have a table side dinner and breakfast prepared for you, and if you like spacious rooms and private onsen, you will enjoy staying here. This is the pinnacle of Japanese comfort and accommodation in Kamisuwa. Oh, and when you're leaving? They'll even provide a free car to take you to the station.
• Clement (10/5): Exceptional -
• Andrew (10/5): Exceptional - Meals were amazing Onsen was great (wish I could have gotten in early enough to see the sunset) Tub in room was amazing Sake tasting was fun
• Sophie (10/5): Exceptional -
• Skip (10/5): - The perfect Ryokan! I will return!
• Catherine (10/5): Exceptional - Wonderful staff, attentive, warm and helpful. The view from the room was stunning and the food was delicious.
• Patrick (10/5): Exceptional -
• Verified traveler (10/5): 最高の時間でした - サービス、料理、ホスピタリティ等、いずれも素晴らしく滞在期間をしっかり満喫できました。 滞在期間中、他の宿泊者に会うことは殆どありませんでしたので、プライベート感もしっかり感じることができました。 またぜひ宿泊させていただきたいと思います。
• Hiro (7/5): Good -
• Lilin (10/5): - 部屋が広くて、ベットも寝心地がよく、温泉が付いてとても快適です。スタッフさん全員がとても親切です。
• しゅうへい (8/5): - ゆっくりと過ごしたい人にはかなりおすすめです。 ホスピタリティが高く、安心して滞在することが出来ました。 また行きたいと思う施設です。
• Verified traveler (10/5): 萃sui-諏訪湖　再訪します - 温泉も食事も満足です。屋上の混浴露天風呂は寒くて長居は出来ませんでしたが、景色は最高。
• Akiko (10/5): - 接客がよく、気持ちよく泊まれました。
• Verified traveler (10/5): 大満足！ - 最初から最後までお気遣いと、丁寧なサービスに大満足でした！室内露天風呂も快適でとてもリラックスした時間を過ごさせていただき、ありがとうございました！
• Verified traveler (10/5): Outstanding hotel and views - Loved this hotel. The attentiveness of the staff, the food, and the VIEW were so worth it! The lovely bath indoors was great and the staff really made this experience memorable for me. I would love to come back to this hotel.
• Verified traveler (10/5): - Beautiful ryokan, modern with an elegant/sleek design, great location, great food, impeccable service and the friendliest staff! Loved the mixed onsen on the rooftop!
• Ka ki (6/5): 這個價錢的話可以有其他更好的選擇 - 酒店坐落諏訪湖邊, 景色雖好但同時太近馬路, 車聲太多, 晚上都有很多車經過, 大大影響了整個環境. 食物方面尚可, 不過份量太多, 略為浪費. 員工服務態度都好好, 房內的私人溫泉及淋浴設施都滿意 整體來說, 這個價錢的話可以有其他更好的選擇
• Verified traveler (6/5): エントランスは素敵 - 11月に利用しました。エントランスは落ち着いていておしゃれでしたが、部屋は微妙。モダン旅館風な内装なのに何か惜しい。多分カーテンが重いんだと感じたのですが・・。 食事は、器はいい感じで工夫していると思うけど特に印象に残らず。 あと、屋上温泉は風が強く寛げなかったです。そして、部屋風呂は向かいの公園から見えそうで気になります。参考までに。
• Verified traveler (10/5): 最高でした！ - 母との二人旅でしたが、お迎えから最後のチェックアウトまで、本当に気持ち良く過ごせました。お料理もどれも美味しかったです！夕食の土鍋で炊いた季節の後は最高で、もうお腹いっぱいなのに、残りをお握りにしていただきお夜食にしました。 接客も素晴らしかったです。
• Verified traveler (10/5): 高級感あふれる宿です。 - 姉妹旅に利用させていただきました。室内の誂えや接客や季節感満載のお食事。 お部屋のにあります露天風呂も良いですが、湖畔を一望できる屋上露天風呂は、開放感に溢れ素晴らしかったです。また是非伺いたいと思いました。

Photos