Perle d'Or City Apartments

Location: 13 de la Sallestraat, Oranjestad, Oranjestad, AW

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Amenities & Facilities

• Free WiFi
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Picnic area
• Tours/ticket assistance
• Free self parking
• Pool sun loungers
• Gated community
• Upper floors accessible by stairs only

Rooms Available

• Comfort Double Room, 1 Queen Bed with Sofa bed

  1 Queen Bed and 1 Large Twin Sofa Bed

  Soundproofed room

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, cookware/dishware, coffee/tea maker, and microwave (on request)

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Wardrobe or closet
  • Daily housekeeping
  • Separate sitting area
  • Room service
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace

• Deluxe Room

  1 Queen Bed and 1 Twin Sofa Bed

  484-sq-foot room with pool views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, cookware/dishware, coffee/tea maker, and microwave (on request)

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Wardrobe or closet
  • Daily housekeeping
  • Separate sitting area
  • Room service
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace

• Standard Apartment

  1 Queen Bed

  484-sq-foot room with pool views

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, cookware/dishware, coffee/tea maker, and microwave (on request)

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Wardrobe or closet
  • Daily housekeeping
  • Separate sitting area
  • Room service
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace

• Deluxe Studio Suite

  2 Queen Beds and 1 Twin Sofa Bed

  969-sq-foot room with pool views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, cookware/dishware, coffee/tea maker, and microwave (on request)

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Wardrobe or closet
  • Daily housekeeping
  • Separate sitting area
  • Room service
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace

Guest Reviews

• Jada (2/5): - This property was the worst I’ve ever been! They have ROACH, there isn’t any quality customer service. We needed towels and they gave us a hard time. The shower faucet was broken in so many areas! The shower had MOLD. The towels they provided had holes. Everytime we reach out the the hotel owners management they didn’t do anything to accommodate us other than make excuses and give us attitude. I hate this place and don’t recommend. Looked nothing like the picture. And they have fake reviews onlinw
• Giovanni (10/5): - Nice room for the price and good location
• Richy (10/5): - Everything was wonderful
• Diego (10/5): - One of best cost effective spots to stay in Aruba, near food places, in the middle of island so easy to access northern and southern beaches. Fully recommended.
• Micheah (10/5): - This property was sooo beautiful . I felt very safe and comfortable . Irma gave us a great greeting and was super helpful with places to go and where to eat. I will stay here every time I visit Aruba.
• Meighan (10/5): - Staff Pool Clean room only thing missing was a bar at the hotel
• Roderick (6/5): - Need to improve parking places
• Samantha (10/5): - The person tending the property was so sweet and made sure I had everything I needed throughout my stay. I believe her name was Herma, I had a great stay, thank you!!
• Brandy (10/5): - I enjoyed my stay and the place is clean.
• Lance (8/5): - I enjoyed the quietness of the property, and the security it provided. Everyone was great with the communication and Ms. Irma is a gem. I would recommend if you are staying here to get a rental as sometimes taxis aren’t available and it is a few minutes from downtown. Would definitely stay here again.
• Shakiem (4/5): - No hot water location wasn’t secured available access to any staff not reachable
• Waldin (6/5): - La experiencia fue bonita, el hotel está en una muy buena ubicación, sin embargo, las fotos que aparecen en Expedia no muestran el estado actual del hotel, y esto deja mucho que desear. La infraestructura se ve vieja y deteriorada; le falta mucho mantenimiento. La atención por parte de doña Irma fue muy cordial y siempre estuvo atenta. La habitación estuvo limpia y ordenada. No nos gustó el hecho de que el lavamanos es muy pequeño y no había mucha luz en la habitación.
• Windie (10/5): - The property’s location was convenient, just a short walk from the shopping street and close to the beach. The room was spacious and beautiful, with a wood paneled room. The staff was very friendly and helpful, answering all my questions as a seasoned traveler. I felt very safe there and would definitely recommend it.
• L6566CNbrittanyj (10/5): Absolutely exceeded my expectations!!! - Everything was perfect FOR ME!!! Number 1 as a single woman traveling alone I felt safe!!! Number 2 - I felt comfortable!!! Number 3 - I felt welcomed!!! I have stayed in the all inclusive resorts on Palm Beach, but I would pick Perle d’Or City Apartments again and again!!! I enjoyed the architecture, the pool, and the peacefulness of the property. Irma and Zulaika are absolutely the best!!! From My Personal Perspective this was a wonderful experience and I can’t wait to stay there again!!! Everyone’s opinions are different but your time there will be what you make it so make it amazing!!! Also, the bedding was so comfortable I loved the white linen and blanket!!! The room was very spacious!!! The shower was nice and hot!!! Plenty of parking!!! So many cute spots for photo ops!!! There is so much hidden beauty in the place!!! Absolutely exceeded my expectations!!!
• Brittany (10/5): - Everything was perfect FOR ME!!! Number 1 as a single woman traveling alone I felt safe!!! Number 2 - I felt comfortable!!! Number 3 - I felt welcomed!!! I have stayed in the all inclusive resorts on Palm Beach, but I would pick Perle d’Or City Apartments again and again!!! I enjoyed the architecture, the pool, and the peacefulness of the property. Irma and Zulaika are absolutely the best!!! From My Personal Perspective this was a wonderful experience and I can’t wait to stay there again!!! Everyone’s opinions are different but your time there will be what you make it so make it amazing!!! Also, the bedding was so comfortable I loved the white linen and blanket!!! The room was very spacious!!! The was nice and hot!!! Plenty of parking!!! So many cute spots for photo ops!!! There is so much hidden beauty in the place!!!
• Jennifer (2/5): - I want my money back I was unable to stay on that place. Expectation: In accordance with the pictures included on the Expedia website, the Hotel Perle D'or City Apartments is a comfortable, clean, and adequate place to stay. Additionally, I would like to mention that we were two persons, and according to the cleaner, due to restructuring, it was difficult to provide clean towels for more than one person on that day. I am writing to formally request a refund for my reservation at the Hotel Perle D'or City Apartments from June 6, 2025, to June 9, 2025. Unfortunately, my experience at this hotel was far from satisfactory, and I believe a refund is warranted due to the following issues: Misrepresentation: The hotel is listed on the Expedia website, but the images uploaded do not accurately reflect the current condition of the property. The hotel is in poor condition and urgently needs renovation. According to the manager, it will be closing at the end of the month due to the inability to sustain operations in such bad conditions. The hotel was not clean, and there were numerous items cluttering the space, with several areas broken or in disrepair. Health Concerns: I suffer from asthma, which includes inflammation of the airways. Given my condition, it is extremely difficult for me to stay in a place that is filthy and not well-maintained. During my short visit, I became ill and experienced significant difficulty breathing. Still sick at writing this feedback
• Mercedes (4/5): - Say they have kitchen but don’t & they don’t have no microwave it look like a abandoned building I will never rebook there
• Jorge (10/5): - Excellent service
• Emanuel (10/5): - Great services
• Endy (10/5): - I enjoyed my stay in this apartment. The price is good and you will be helped with whatever you need. I will recommend you USE WHATSAPP to communicate if the owner and she will do her best to help you. The local supermarket is very economical due to the pricing being for the locals and it’s literally a 8 minute walk to beach or tourist plaza.
• 855lindseyz (2/5): A Complete Nightmare – Avoid at All Costs - My husband and I had reservations at Perle d'Or City Apartments for the weekend, and what followed was the most frustrating and unprofessional hotel experience we have ever encountered. When we arrived, the gate was locked, and there was no one in sight to let us in. We called the provided phone number repeatedly, but no one answered. We also tried buzzing their Ring system multiple times, but again, no response. To make matters worse, another guest was already there waiting, having been stranded for 15-20 minutes before we arrived. He confirmed that no one had responded to his attempts to contact the hotel either. We waited for nearly an hour, trying every possible way to reach someone—anyone—from the hotel. Desperate, we even contacted Capital One (where we made the reservation) to see if they could help, but they also failed to get through to the hotel. The complete lack of communication and total disregard for guests were shocking. We had no choice but to book another stay elsewhere, wasting our time and money. When a taxi driver picked us up, they confirmed that this hotel has a terrible reputation and is "not good whatsoever." It’s clear that this is not an isolated incident but a pattern of negligence and poor management. There were no instructions provided at the time of booking, no emergency contact information, and absolutely no effort made to ensure guests could access the property. This level of incompetence is unacceptable for any business, let alone a hotel that takes reservations and payments in advance. Save yourself the headache and avoid Perle d'Or City Apartments at all costs. This was hands down the worst hotel experience we’ve ever had, and we will never consider staying here again. Zero stars if I could.
• Danielle (10/5): - Would revisit again
• Pablo (4/5): - It was TOO expensive for the bad service!! No water to drink in the room, no cleaning service! And i was pressured to check in because the maid had to leave!!! Can to imagine.
• Margareta (10/5): - Location is very good
• Romulo (10/5): - Service was good for the price. Very friendly customer service
• Jonathan Peter lius (10/5): - Awesomene
• Valued (8/5): Good - Good location
• Lolita (2/5): - Very disappointed in every way 😕
• Julieth (10/5): - La atención en el hotel buena, pero llevo pidiendo la factura del pago y no he tenido repuesta. El aire fue en año nuevo y casi un mes después todavía estoy esperando
• Journey794849 (6/5): Disappointed - I am very disappointed because there isn't internet from last night and the person un charge didn't sort out the situation. I am from another country and my personal data is very expensive to use it here. Who's going to reimburse me the cost? Liliana Paz
• Guillermo (2/5): - Our recent stay in this place left me, my wife, and another couple very disappointed. The hotel was nothing like the photos, the rooms were outdated, poor cleanliness, a total misrepresentation of the hotel and with significantly lower quality and missing amenities. When we arrived to the property address, we were met by the manager. Upon arrival, she issued us our keys and right away changed my room because someone else was there and wouldn’t leave for an additional 2 days. Her excuse was that their a/c had stopped working and she moved them to my assigned room which upstairs was a total disaster. There was no hot water, the shower leaked into the bedroom, the room was very dark with several lightbulbs blown. The room had a fowl odor, the towels were so worn that they had holes in them, and there was no remote to the TV. Moved to our “deluxe” suite, that we had paid for initially. Upon moving to the room which was downstairs, we noticed that the couch had several stains, and was broken. The staff was using a pillow to cover the void on the couch. It was so disgusting that we asked for a sheet to put over it so we could sit on it. The structure can easily be described as inhabitable, condemned, and most important abandoned. There are major cracks on the structure, specifically on the load bearing columns and walls. All we can say is stay away from this place, it is horrible and dangerous.
• Liliana (8/5): - The property needs to be updated but it gave a rustic vibe. The host was very nice and always helped. she provided good taxi service companies and map app that helps you get around. Everything touristy is 10-15 min walk away from the property.
• ?? (8/5): - The building looked quite old, but the room was clean. There is no manager on-site, so there are waiting times for check-in and check-out.
• Shaighla (10/5): - This is a hidden gem, IF you’re a frequent international traveler and prefer to stay in an airb&b style place and not the Hilton. My room (Room 1) was beautiful and exactly like the photos. Very clean, great bed and shower, beautifully decorated. The property is NOT a resort in the classic sense. Some of the photos are from a previous hotel of the same name in a different location. There isn’t a restaurant or lobby or bar, there is a clean and lovely pool but it’s not the one in the photos. But if you’re a city person and there to go on excursions and check out the beaches and still have a wonderful suite to go back to, this place is ideal. Price is unbelievable for the space. It’s only a 10 min walk to downtown where you can grab a cab to the beaches, or go to restaurants and shopping. I would absolutely stay again
• gary (4/5): - Solid and quiet but no outlet neer mirror to shave or blow hair.
• Peter E (10/5): Monastery in Oranjestad - The outside appearance was quite rundown, but the inside of the hotel was clean and quaint.
• Cesar (6/5): - The aparthotel is in a rough shape, it needs some remodeling. There is no parking area so be mindful of that when booking. The pool was old but nice and clean. The staff was very friendly and for that reason I gave it a 3 star, for the staff, if not I would have given a 2 star.
• Raidy Clementi (10/5): - Rooms are very spacious
• Verenice Plasencia (6/5): - I like the place a little bit because is a silent place. The Lady was very good with us. I don’t like that in Expedia they have picture of a place that have breakfast, Bar and other stuff, but when you get there you feel that they still your money. And also they have to take 100 Dollars that I don’t know why, if we paying for something that we don’t expect. I went there with an amount of money that I am going to spend and I finished with nothing on my package. Because I went there knowing that I have breakfast that the only thing that I have to buy is lunch, but nothing was like I was expecting.
• Patrick (8/5): - Place is quiet and great for relaxation, very close to the University of Aruba.
• Mary (4/5): - It was clean. But nothing like the internet pictures. It’s more of a motel in a not so good location. It is gated but the communication is awful, no room service or food, pool only looks good at night. Only plus was that it’s a 10 minute walk from the action and the airport and you could step out and hail a taxi.
• arda (8/5): Aruba July 2024 - The host lady was amazing. Super friendly and easy going. Her hospitality was very warm and made us feel welcomed. She’s the start of the hotel as she does everything by herself. Property has no parking. She kindly offered us to park in front of the property which has one of those u shape driveway. She says no one has car so we can park there. But then during the weekend 4 more car parked in front and behind us and we were looking for the owners to get out. Same problem when we came back to the hotel. The location is very convenient and it’s very easy to get around. Close the restaurants, downtown shopping area and easy access 10 min drive away from the famous hotels district where all the night life and nice restaurants are. If you are planning to rent a car and you’re in a budget, I would definitely recommend this hotel as we enjoyed our stay. If not planning to rent a car, I do not recommend it as it’s hard to get around the island although, they have an impressive transit system. Way better than any bus I’ve seen in Canada and US. If you want local food experience go to Don Jacinto and Peanuts restaurant. Very close to hotel. You got to try this Dutch coffee brand called Smit&Dorlas which is the best coffee I’ve ever tasted. I’m bringing 6 bags home lol.
• Brenda (2/5): - This hotel was not the same as the pictures online when I arrived it was different no where near the pictures which was what I was expecting to see, I booked a room for june 12 to june 16 2024. I left the hotel june 14 because the electricity went out in the whole building causing there to be no air conditioning and no one was inside working (no recepción) I want a refund for the last two nights in which I didn't stay.
• Aaliyah (2/5): - I contacted the property for check-in instructions and received an automated reply. Arrived at the property and there was a phone number written on a piece of paper taped to the wall. Called and had to stand in the sun waiting for someone to arrive. The person who came did not speak English. She called her daughter to translate and her daughter was also not able to translate. When they opened the gate for us to enter, the property looked abandoned. No other guests visible. The restaurant was visibly unclean, even had wood lice running along the walls. The overall experience turned me off and I decided not to stay. Ending up booking another hotel on the spot. Do NOT recommend! And they won’t offer any refund. Unbelievable.
• Venus (10/5): V. S. - Everything was GREAT! The hotel assisted me with a surprise birthday celebration for my son. Everyone went above and beyond! The privacy and security was A+ . The best staff I’ve seen in a long time. Thank you a billion times!!!
• Elvis (2/5): - The lady that was in charge was great but is not like the pictures they don't have supplies for a kitchen shampoo or anything to wash the dishes no ice cube tray
• geoffreyd915 (2/5): To be avoided under any circumstance - The photographs on the site are not only misleading they are fake. The furniture and fixtures shown do not exist. Something went terribly wrong with this property and it should not be promoted on sites like Trip Advisor without someone verifying the accuracy of the information. During our 10 day stay (we tried to relocate but couldn’t due to Carnival season) some people left after one night or refused to stay, there were sex workers operating out of room 4. No restaurant or any food service at all , no bar, infrequent room services due to only one employee on the property. The roof of the gazebo by the pool was collapsing. The interiors of the rooms were bare concrete floors and walls and dilapidated furniture. There was hot water only in the shower, the kitchenette and bathroom sinks had only cold water. This degree of deception should be criminal and I write this not only as a review but a condemnation of an industry that would expose unwary customers to an unacceptable experience.
• GEOFFREY A (2/5): - The photographs on the site are not only misleading they are fake. The furniture and fixtures shown do not exist. Something went terribly wrong with this property and it should not be promoted on sites like Expedia without someone verifying the accuracy of the information. During our 10 day stay (we tried to relocate but couldn’t due to Carnival season) some people left after one night or refused to stay, there were sex workers operating out of room 4. No restaurant or any food service at all , no bar, infrequent room services due to only one employee on the property. The roof of the gazebo by the pool was collapsing. The interiors of the rooms were bare concrete floors and walls and dilapidated furniture. There was hot water only in the shower, the kitchenette and bathroom sinks had only cold water. This degree of deception should be criminal and I write this not only as a review but a condemnation of an industry that would expose unwary customers to an unacceptable experience.
• Esteban (10/5): - Good service, good location and the best of all, so quiet
• Sayeeda (8/5): - The place is nice and clean. Our room was on the second floor was very aesthetically pleasing. Lots of power outlets in the room, which is great. The housekeeping lady is wonderful at maintaining the property. We got fresh towels everyday. The water pressure in the shower is great, and the pool on the property was nice and clean as well, which we appreciate. The area could’ve been a little quieter, the internet at the hotel itself was really spotty and weak, and the place was listed as “breakfast available” with a fee, but that wasn’t the case when we arrived. The listing on Expedia even had photos of breakfast. But overall it was a great experience, place in a very convenient location close to city, restaurants and beaches
• Lason (10/5): - Can’t beat the price. Everything in walking distance. KFC & Burger King less than a block away. Pool was nice and refreshing. Mattress was amazing. Saved money staying here versus an expensive resort.
• Freedom59754884893 (4/5): Bad service - the bathroom has no door and is clear to see inside,big problem staff is very kind but you rarely see them! No beach towels, no complimentary foods or tea. We also currently have no water right now. No hot water and the toilet doesn't flush properly in very big need of a renovation. The restaurant is ok but apart from that nothing else seems to be right
• Doris (8/5): - It was an easy walk to the main part of town. Room was spacious and looks like the picture. Pool was fantastic. Restaurant on property was excellent. No reception so it was difficult to ask a quick question. Staff who came every other day were great and helped with anything we needed. Sofa in room was tired. Bed was good. They didn't turn the hot water on when we arrived so no hot water for a day, but not bad. Fairly quiet. Slept well
• Damien (6/5): - Very original look ...spacious...
• MONICA (2/5): Would not recommend - This place is an abandoned building disguised as a hotel!! BEWARE AND STEER CLEAR! I believe it’s being rented to locals as short-term rentals, I was the only guest that I could see. No available staff, no check-in or front office. The woman who picked me up from the airport handed me my room key, and also charged me $30 to pick me up two hours after I had landed. No credentials, unmarked car, and very BIZARRE! Upon arriving at this “hotel” the room had holes in the walls AND ceiling. I ended up covering the holes in the bathroom and shower to give myself some peace of mind that no one was watching me. There was no hotel room phone and no room services (food, bellhop, etc), no housekeeping staff available to replenish towels, no office to report to, my room was only cleaned once during my week long stay. I had no one to call when there was a lizard in my room that I could not get out. The windows also do not open. I was concerned for my safety while I stayed there. I tried to contact hotels.com to get a refund and check into a different hotel during my stay but I could not find any number of contact information.
• Steven (10/5): - The staff was very helpful and I enjoyed my short stay.
• patricia (2/5): - Ladies please don’t book this hotel it’s not safe it’s moldy no service no security I have pic it’s not safe at all …..
• Baldi Mefer (2/5): - Was not able to check in. Upon arrival nobody was present. I walked around and shouted for assistance for a good 20-30min. Called number provided and no response either. Crazy part was we had messaged earlier to confirm my flight and time of arrival details. After getting fed up and traveling with my children, we had to leave and pay $200 elsewhere. I tried to cancel another booking I had with them and theey refused to issue a refund for both stays. They claim they were present and available when I have proof showing otherwise. Hotel on the outside seems sketchy as heck, pool area not too bad, beyond that I cant say. Very disappointed because the pictures make it seem like a nice place but upon doing more research, we were not the first people that this has happened to.
• Arielle (10/5): Best experience!! - So amazing Orlando is the best!
• 742sillep (2/5): Unbelievable experience... - Our family stayed here for only one night, but even for one night, this place was not suitable. The outside of the hotel and restaurant(bar/lounge) looked abandoned, all the plants were dead, there was a water hose going into the pool and most importantly there were no staff members on sight. Due to that, check-in took about 3 hours. First, they gave us a room with no clean sheets and the wrong key. We were supposed to have a room with two beds but ended up getting a room with only one bed and a sofa. The interior design of the room was stylish and modern, but it felt like it hadn't been cleaned and had a weird smell. So be aware that the website and social media accounts of this hotel are VERY misleading. But it seems based on the 5 star reviews that some people really loved it here :) We also saw it with our eyes. Based on the reviews we now know that our next-door neighbor--who appears to be enjoying his stay so much that he lives there now with all his possession, including a gas canister... Please think twice before you book your stay there, but in end, it's your own decision what kind of experience you are looking for on your vacation.
• Tynesha (6/5): - Monastery Suites is physically a gorgeous property with unique architecture and interior design and beautiful artwork throughout. Perhaps due to Covid and labor shortages, the communication and service were subpar. There is no front desk or staff on-site and no available food as advertised. We had some contact with the hotel (management?) via the Expedia app, but there was a language barrier and delays in having our requests fulfilled. All-in-all I would stay again just with the knowledge of the property's defeciencies and a plan for food and transportation.
• Verified traveler (4/5): - Required me to taxi to another property to check in. An extra $30 taxi fee. Very unprofessional that this was asked of me.
• Verified traveler (4/5): - First off, they offer grocery package and will bring it without telling you how much it is first so you’re stuck paying for what they bought. Second, there’s no wash cloths. Third and most importantly there was hair in my shower.. black mold in the shower and in both sinks. I live in the US so I’m familiar, she tells me it’s the color of the concrete but when she “cleaned” it with bleach some of it came off so I was still exposed to mold. I contacted the team and all they said was “your stay is ending soon”. It’s cheap but it’s just not worth it. The pool also wasn’t cleaned.
• Verified traveler (8/5): - The room has everything you need. The breakfast was great. The service in general was very good. The customer service was attentive and friendly. We really enjoyed our stay at the hotel. The design of the interior of the room is very special and the decoration is very authentic.
• gkarelus (2/5): Terrible Security - don't stay here. I would give negative stars if I could. - No on site security other than a locked gate. No on site presence after 4 PM. The lock on the door to the room was something out of the 1970's - simple turn button lock - no dead bolt, no security chain and located in not the best part of Aruba. Back door to a balcony had duct tape holding the door in place.
• dispatch_dan (2/5): THIS PLACE IS REALLY BAD! STAY AWAY! - Check into the Monastery Suites the place is a dump, no one on site to help with problems, fire detectors were not working, furniture was broken, was not clean, no food as promised, secured parking was a vacant lot, locks on the door didn't work. The person in the room next door was carrying 5 gallon gasoline can in and out of his room Stayed there one night and left ! It was that bad! There's no way this is a 4 star stay! Paid for 7 nights trying to get our money back. Better yet if interested I have pictures to share dispatch_dan@yahoo.com
• Anthony (8/5): Aruba Vaca - Our 4 night stay was comfortable and clean. Liked the property theme. The staff was polite, helpful and friendly.
• 524didiel (10/5): YESSS WE LOVED IT. - Me and my friend stayed here we really enjoyed our stay at this hotel, had breakfast at the restaurant Chapel super delicious coffee and food. the rooms are nice and clean, we enjoyed the pool its so quiet and peacefull here will defenitly come back one more time and we highly reccomend this place.
• Elizabeth (10/5): Great stay! - We had a great stay! The room was beautiful and staff were all very nice. Convenient location and parking available for free right next door. Highly recommend!
• Verified traveler (6/5): - Clean, towels, dishes robe to wear to pool, hostess helped with covid testing location and called taxi for me. Coffe maker but no coffee, asked for early checkin 6 days in advance room not ready when I arrived, van one way from airport $25 this is very high, no green salads on cafe menue.
• elaishav2021 (10/5): the best! - super nice. super clean. friendly staff. artístic architecture. very fun place to be. food was good too and rooms are very nice and comfortable. i will definetly stay there again all the time i acome to aruba
• Verified traveler (10/5): - Beautifull hotel i love it clean rooms nice and spacious lovely staff
• Verified traveler (10/5): - Awesome place great ambiance top location beautiful and clean rooms very friendly staff.
• Verified traveler (10/5): - we loved the team, omg so friendly and rooms was super clean, we enjoyed that there was restaurant on the property, nice pool, we loved to be in the centre so we could easily walk to everywhere
• Betty (10/5): - Had a wonderful stay here at the beautiful hotel in center of Oranjestad definitely lovely clean. Rooms awesome staff that do their upmost best everyday to please every guests needs 5 star quality god bless all the lovely staff of this hotel
• Mildredpinas (10/5): - I enjoyed my stay thanks Monastery suites clean rooms spacious and very quiet relaxing
• Ferdinand (10/5): - Great hotel good service I loved it thanks so much for the good care Dionnnnnnn!
• Altagracia (10/5): - Mooi hotel super service ruime kamers Ben super blij met mijo verblijf hier is zal Zeker terug komen volgendjaar
• ArelisFranken (10/5): - Super mooi hotel, schone kamers mooi ingericht allemaal, vriendelijke personeel zeker voor herhaling vatbaar!
• DeionGravador (10/5): - clean and spacious rooms super nice pool deck, I will be back in December for a longer time.
• deionl852 (10/5): I'm definitely in LOVE with this hotel - I was searching for a last minute stay in Aruba and found this nice and unique hotel in center of Oranjestad. I did not know how lucky i was until i reached at this beautiful property, i certainly could not believe what i saw. such a nice interior clean rooms, super amazing and lovely staff
• ChristFelix (10/5): Very attentive - We had a great time at this boutique hotel. Better then the big hotel chains, we felt very welcomed. The service was really nice and very attentive. The location might not be close to beach but if you rent a car(which you should do to get around the island) the nearest beach would be only minutes away.
• nngms (10/5): cozy - super amazing service. cozy ambience... the rooms are extremely outstanding modern & antique at the same time. rooms are super clean, and the housekeeping is super attentive on keeping the rooms and hotel maintained. must go!!!
• 834AlexanderL (10/5): Fabulous is an understatement - We had an utterly fabulous stay. From the location, rooms to the service was impecable.Loved the theme throughout the entire hotel. Definitely coming back to Aruba and staying here! Also very Lgqbt+ friendly!
• csn1978 (10/5): One happy place! - I would like to say that I was very pleased with everything! The location is very central, close to the city center and shops and also close to the airport. The staff was very nice and helpful. My compliments to the chef because the breakfast and dinner selection was excellent. One thing I find very important is a clean room and Monastery definitely exceeded my expectations! Service with a smile I must say! Bravo! I will be back. :)
• Verified traveler (10/5): - Great Ambiance, lovely staff, rooms are clean comfortable beds hot shower refreshing and relaxing pool just amazing, Thanks Dion for the nice service.
• Sightseer823162 (10/5): Vacation - Love this place, excellent staff , room was cleaned every day excellent job! Food at the restaurant was excellent breakfast and dinner. It’s a relaxing, just beautiful, for sure coming back next year!
• monamiami (10/5): short sun holiday - last minute booked, loved the way aruba handled the control on airport with aruba health app, all was so clear and good controlled. contact with hotel upfront was already so good, so service minded, i loved it. even the stay was short, 5 days, i enjoyed every simgle minute! aruba, the beaches, my wonderfull room, the service of the hotel team, the cleaning and attention full day. thank u for my great 5 days hope to be back soon. love mona
• langet123 (10/5): Super nice - Nice hotel , clean rooms super nice staff awesome we will be back the staff made us really feel at home, they are very friendly and kind . the pool is so relaxing aruba has a nice weather and delicious food!
• Verified traveler (10/5): - The style is unique, service and attention were great.
• Verified traveler (10/5): - Great Property even in these stressfull travel circumstances the staff and management was able to help us out in all our needs, and make us feel at ease and peace during our stay. we will definitely stay here again!!!
• Verified traveler (10/5): - What a great hotel, i loved my stay, nice staff clean rooms best choice ever
• Verified traveler (10/5): - My stay was wonderful, the chapel drive restaurant serves amazing easy meals. The staff was very friendly
• martinus (10/5): - we loved the treatment by the team, room was spacious, and very fresh and clean. we loved the new colours and the new entrance
• Carey (10/5): - The staff was absolutely amazing. I would truly recommend staying here

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