Homewood Suites By Hilton Paducah
Location: 3925 Coleman Crossing Circle , Paducah, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Free Amenities
Homewood Suites By Hilton Paducah offers a luxurious stay just minutes away from popular attractions like Noble Park and the Museum of the American Quilter's Society. Guests can enjoy free WiFi and private parking during their visit. The non-smoking property also boasts proximity to Lloyd Tilghman House and Civil War Museum, as well as Lowertown Arts District.
Exceptional Service and Assistance
Guests can rely on the 24-hour front desk staff for any assistance or advice they may need during their stay. Whether it's recommendations for nearby dining options or arranging transportation, the dedicated team is always ready to help.
Convenient Location with Easy Access to Landmarks
Conveniently located near Union Station and Wacinton Sculpture, Homewood Suites By Hilton Paducah provides easy access to key landmarks. With Barkley Regional Airport just 9 km away, guests can seamlessly reach the accommodation for a stress-free and enjoyable stay.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Grocery deliveries
- Wheelchair accessible
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Guest room sealed after cleaning
- Face masks for guests available
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Secured parking
- Swimming nearby
Rooms Available
-
Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)
2 Queen Beds
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
-
Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lowered peephole/view port in door
- Lever door handles
- Wheelchair-width doorways
-
Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height door lock
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Lever door handles
- Wheelchair-width doorways
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Lever door handles
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Suite, 1 Bedroom, Non Smoking
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Suite, 1 Bedroom, Non Smoking
2 Queen Beds
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Suite, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height door lock
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Lever door handles
- Wheelchair-width doorways
-
Studio, 1 King Bed, Accessible, Non Smoking (Hearing)
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
-
Studio, 1 King Bed, Accessible, Bathtub
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Low-height door lock
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Lever door handles
- Wheelchair-width doorways
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, double sofa bed, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Alarm clock
- Sofa bed
- Daily housekeeping
- Ceiling fan
- High-speed internet access
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
King Studio Suite - Non-Smoking
Meals can be prepared in the well-fitted kitchen, which has a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The studio features heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Toaster
- Sofa bed
-
King Studio Suite - Mobility Access/Non-Smoking
Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The studio offers a seating area and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Interconnected room(s) available
- Toaster
- Sofa bed
-
King Studio Suite - Hearing Access/Non-Smoking
In the kitchen, guests will find a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The studio features a seating area and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Toaster
- Sofa bed
-
One-Bedroom King Suite - Non-Smoking
Meals can be prepared in the well-fitted kitchen, which has a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The suite features a seating area and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Toaster
- Sofa bed
-
King Suite - Hearing Access/Non-Smoking
The well-fitted kitchen has a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The suite features a seating area and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Toaster
- Sofa bed
-
One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
Guests can make meals in the kitchen that features a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The suite features a seating area and heating. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Toaster
- Sofa bed
-
Queen Suite with Bath Tub - Mobility Access/Non-Smoking
In the fully equipped kitchen, guests will find a refrigerator, a dishwasher, a microwave and a tea and coffee maker. The suite features a seating area and heating. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Interconnected room(s) available
- Toaster
- Sofa bed
Guest Reviews
- Kathleen (10/5): - Nice clean place Close to restaurant
- Robert (7/5): - We were told that the rooms were ready at 3 via email but when my daughters showed up around 5 they were told they wouldn’t be ready for at least another hour or so. When they were finally checked in they found that the rooms were ready but were not logged into the system so they had to wait for nothing
- David L (9/5): - Parking at this location is not convenient. In back of hotel and not really close to entrance. Enter in back of hotel and have to walk thru breakfast seating area to get to front desk…very strange.
- Sarah (9/5): - Very clean and friendly staff Toilet wouldn’t flush
- Todd (10/5): Great Choice! - Staff is accommodating. Rooms are big. Hotel is brand new. Good location. Nice breakfast!
- Kim (9/5): -
- Robert (9/5): -
- James (8/5): -
- Dorice (10/5): -
- Diana (9/5): - The waffles were very good at breakfast. The rooms comfy and like home. It was a bit expensive
- Rebecca (10/5): -
- Shirley (9/5): -
- Owens (10/5): - the friendly staff and it was a nice clean room definitely will be staying again
- Shannon (9/5): - Shower needs updated
- Richards (10/5): - The only complaint was the sink water temperature. The water did not get hot but the shower was great.
- Michael (10/5): Always glad to stay here. - Excellent stay as always. No complaints at all.
- Rebecca (10/5): - I really liked the spaciousness and appointments of the room. Have a large bathtub was a lovely surprise! The staff were helpful and professional. Very nice breakfast buffet! I'll definitely stay at the Paducah Homewood again, and will look for Homewood Suites on my other travels.
- Patricia K (10/5): Very comfortable - Located in a nice area. Room was very clean and the bed was super comfortable. Loved the toiletries provided. Second stay here this year so it’s definitely on my list to stay again.
- R (10/5): Amy at the front desk was so nice. We just loved the cleanliness & the facility overall - Love the rooms either the kitchen. Very comfortable Nothing
- Marsha (8/5): -
- Dan (8/5): - Friendly!
- Donna (10/5): -
- Jessica (10/5): - Safe area lots of food choices and shopping.
- Jeremy (9/5): -
- Tiffany (10/5): -
- Branko (10/5): - Very nice hotel Very good breakfast
- Lisa (10/5): -
- Thornton (5/5): This facility is excellent and the staff has the opportunity to create an exceptional experience if properly trained and - New and in excellent condition. The staff was mostly cooperative. The floor was EXTREMELY sticky and uncomfortable. Some of the staff was not very engaging and made us feel not welcomed.
- Pat (10/5): - My room and my business partner's room both had various electrical switches not working. One room had no power for the TV. Great Staff!!!!!!
- Bobbie (10/5): - The room was clean and the bed was comfortable.. good air conditioning too.
- Cody (10/5): - Amazing
- Sheila (10/5): - I am very picky about cleanness, comfy beds, and safe area. All of this was above what I expected. If you’re questioning staying here, don’t it really is top-notch.
- Brandon (10/5): New favorite hotel?? - Have never stayed at a Homewoods before, but now we will be looking for them! This hotel was incredibly clean and our room was so spacious and comfortable! Breakfast was delicious!! Highly highly recommend!
- Megan (10/5): - Enjoyed our stay!
- Lila (10/5): - I will always stay here when I visit Paducah. The staff is just amazing!
- Tim (10/5): - This an excellent property 👌
- Rodolfo (10/5): - Great property nice and clean and very nice free breakfast options
- jeff (10/5): - Property was nice, people where helpful and polite. Food was awful for breakfast but luckily i dont do breakfast my family does.
- lilbiggsfarm (10/5): Excellent hotel, will definitely stay again! - This was our first time staying here and we will definitely be back next time we are in Paducah. Our family of four loved everything about this hotel. The room was very spacious and clean. We travel with a lot of gear and had more than enough room to spread out. The separate bedroom and living room areas allowed our kids to sleep in while the adults got up early. The breakfast area was fantastic. Lots of seating as well as unique breakfast items not usually found at the hotel breakfast: make your own breakfast burritos, overnight oats, chia pudding, lots of toppings including fresh strawberries and blueberries. The afternoon cookies were a nice touch as well. There's also a nice patio area and a putting green, as well as a well maintained indoor pool.The best part of the hotel is the staff. From check in to check out, everyone we encountered was super friendly and seemed to genuinely care about msking our stay enjoyable. A special thanks to the manager, Billy, who helped us out when we needed to adjust our reservation when our tournament got canceled due to the weather. The other lady at the front desk, I didn't catch her name, was super helpful as well. The only odd thing about the hotel is the parking lot. There's no awning over the front entrance, which made it a little confusing about where to go when you pull in and where to park. One side of the hotel is parking for the adjacent Hampton Inn.However, once we figured it out, we easily parked right outside by our room. If you are in the area and need a suite style room, definitely book Homewood Suites!
- Julia (5/5): Passable -
- Debi (10/5): - Very nice. Staff excellent
- Tabitha (10/5): - Na
- Joel (10/5): - Great outdoor area! Wonderful breakfast buffet! Great stay!
- Brian (10/5): Good over night stay - Clean Nothing
- Verified traveler (10/5): Worth the $money for my tired bones - The hotel and facilities was what I expected after a long drive, the staff were very friendly and helpful and most importantly the facilities were top notch.
- Sheryl (6/5): - A little disappointing to begin with as our room was not ready until 4 hours after normal check in hours. Then when we got into the room our bathroom sink was clogged and wouldn't drain. Once notified, staff did take care of the sink and it drained better but not great. Staff was responsive and tried to make the best out of negative situations but would have been nice to have these instances prevented in the first place.
- Misty (10/5): - It was a great room and had a nice breakfast
- Theresa (10/5): Exceptional -
- Paul (8/5): - Nothing unique. The property was what I expect from Hilton or I wouldn’t stay there!
- Sandra (10/5): - excellent
- Rob (8/5): Very good - Always clean. Always friendly!
- Sid_Mac (10/5): Perfect Place to Stay in Paducah - I stayed here in March and April of 2025 3 weeks in a row excluding weekends. • Clean and comfortable room. • Full kitchen. • Good water pressure in the shower. • Courteous, friendly, and helpful staff. • Free breakfast buffet opening at 6:00 AM. • Free daily local newspaper in lobby. • Free and safe parking. • Close to restaurants and supermarkets. • Bed linens clean. - Bed pillows were too soft for me. - Mattress OK, nothing special.
- Bradly (10/5): Exceptional -
- Dalton (10/5): Clean room comfy bed good eats. - The room was clean and the bed was very comfy. Great choices for food close by. N/a
- James (10/5): - Very clean, nice location, good restaurant accessibility.
- beachluvr309 (10/5): Outstanding hotel - My first time staying at this hotel and it won’t be my last. Attentive staff, clean quiet rooms and an excellent breakfast. Hotel was just off the interstate with plenty of restaurants available. Special thanks to Amy who took the time to call me regarding my reservation requests. She went above and beyond.
- Daniel (10/5): - Billy and Christina were awesome! Very friendly and helpful. Thank yall so much! We'll be back.
- Lila (10/5): - The exceptional customer service and attentive staff made my stay truly enjoyable, ensuring I’ll return again.
- Alison (10/5): Nice stay! - Hotel was very nice and clean. Decent breakfast. Slightly expensive, but definitely stay there again if cheaper, but not sure I would if another hotel in the area had just as good ratings, was clean and was cheaper. It was the only hotel in the area that had 5 rooms available for our family event, and had a rating of 9 or higher. But, everyone’s rooms were nice and no complaints, so that was a huge positive!
- William (9/5): Superb -
- Kathleen (10/5): - Great place!
- omer (10/5): - the person at the desk was very nice and helpful
- Tabetha (10/5): We enjoyed it and will stay again - It was very nice and clean and close to everything. We would stay here again The mattress wasn’t that comfortable and they need to use a magic eraser in the shower
- Michelle (10/5): - Everything and everyone was very nice and clean friendly highly recommended
- Garrett (10/5): Exceptional -
- Ashley (10/5): - Loved our experience at this hotel. Top quality
- Kathy (9/5): Superb - The receptionist was very helpful and pleasant. Anticipated our needs and took care of them.
- Kimberly (10/5): Great Hotel - I was very impressed with the cleanliness of the suite, all the extra conveniences each room and the front lobby provides for every guest. Staff was very personable and friendly. We will stay here again when we travel through Kentucky.
- 189alyssao (2/5): Unprofessional staff - As Diamond members for the past five years, we’ve always trusted this hotel brand to deliver exceptional service. Unfortunately, this stay was an absolute disaster. The staff was shockingly lazy and incompetent, with zero regard for customer service. From the moment we checked in, it was clear the staff had no interest in ensuring a pleasant stay. We had to wait an unacceptable amount of time to be acknowledged at the front desk, even though there were multiple employees standing around chatting. When we finally got their attention, the lady was rude and unprofessional. Throughout our stay, requests were ignored or handled poorly. We were met with excuses instead of solutions. It felt like we were being dismissed rather than valued as loyal guests. What’s most disappointing is the complete lack of accountability. No one apologized or made any effort to correct the numerous issues we encountered. It’s shocking to see how far below standard this location operates compared to others. This location needs serious management intervention and staff training. Until then, we won’t be returning and will be reconsidering our loyalty.
- 515rafalo (2/5): Not what we have grown to love about Hilton - We stayed at this hotel recently, and while the property itself was nice, our experience was ruined by poor noise management and unprofessional staff. The hotel was full of a large group of autistic children, and while we understand and respect the challenges these families face, nothing about this was mentioned when we made our reservation. Proper planning or communication from the hotel would have helped set expectations. The family in the room above us caused constant noise disruptions starting as early as 2 a.m., continuing until 5 a.m., and starting up again at 6 a.m., making it impossible to get any sleep. While we empathize with their situation, it would have been more considerate for the family to request a first-floor room or to find accommodations better suited to their child’s needs, especially knowing their child requires constant movement for stimming. We reported the issue to the front desk, but the employee we spoke with was extremely unprofessional and dismissive. All she did was ask them to quiet down, which did nothing to resolve the issue. To make matters worse, the hotel manager, Brock Tucker, was unavailable to address these issues because he apparently doesn’t work weekends and is not around on Sundays—the busiest checkout day. Instead of speaking with a manager directly, I was handed an email address, which is incredibly frustrating when trying to resolve a problem in real time. Adding to the disappointment, Austin in the breakfast area was extremely unpleasant. When I politely asked for more waffle mix 30 minutes before breakfast was scheduled to end, he stormed off and threw a pan in the kitchen, clearly annoyed. It was obvious he just didn’t want to make the effort, which was completely uncalled for. As a Hilton Diamond member, I’ve come to expect a much higher level of service and professionalism, and this experience fell far below those standards. I will be reaching out to Hilton corporate directly about this establishment to ensure these issues are addressed. Now we’re facing a 16-hour drive running on no sleep, and the lack of care and accountability from both the staff and management made what should have been a restful stay into a complete disappointment.
- Luke (10/5): - Excellent property, well-maintained. Breakfast was average.
- Verified traveler (8/5): Overnight stay - Interstate overnight on our way south. One of the nicer Homewood Suites I’ve stayed in. Newly upgraded. Ate at the nearby Outback. Several miles from the main city of Paducah.
- Darin (4/5): - We did not stay here. Too many dogs in common area, and while we love our pets, there’s a reason we pay for a kennel when we travel. Hotels are not for pets, but for people. The staff was very nice, helpful and understanding. No reflection on the staff or property. Just don’t stay where animals do their business.
- Matthew (10/5): - I was traveling, and it was an easy access off the interstate real close to restaurants
- Lee Catherine (10/5): - great place
- terry (10/5): - Room was spacious & breakfast was very good
- Sharron (10/5): Exceptional -
- Sharon (6/5): Pleasant - I decided to stay an extra night and I was used they charged me $600 and something dollars which are only ask for one extra night Not one thing after my card was charged over the amount it should have been
- Sean (8/5): Excellent stay - Overall excellent stay. Staff was very friendly and courteous. Room was clean and neat. Only knock is the train that went through around 11:00PM.
- Lindall (8/5): - Very nice. Well equipped. Clean.
- TamiR1992 (10/5): Excellent, Clean, Friendly! - What a great experience. Friendly staff greeted us and everything was exceptionally clean. The beds were comfortable, the breakfast was wonderful and, since we were traveling over the holidays, the staff had a lovely wrapping station for guests. We will be booking this hotel in the future.
- S7885YNlaurens (8/5): No frills but can’t complain - Easy check in , can’t complain with the room . It was fairly clean. Happy hour was OK. Not many variations . I would have loved a NA beer or something . Noise level was also good. Would probably come back again to stay if work brought me to the area.
- Jennell (10/5): - Free Christmas cookies and 24/7 coffee!
- davidcT4480RZ (10/5): This place is number one in our book! - This hotel is amazing. I only gave five stars, because I can't give ten stars. We checked in in the evening and got to our room. To discover a super clean and super bright room. What i mean is that most places we stay are dimly lit, in part, to hide the lack of cleanliness. We travel a lot and often stay in places less than desirable. This place is the opposite of that. You could quickly see the added touches. We were traveling for Christmas. The lobby was tastefully decorated for the occasion. There was even a station where guests could wrap gifts with all the supplies provided, including bows and tags. We had to wash clothes, and Tide Pods and dryer sheets were provided free of charge. The breakfast was amazing. Not your regular fare, but things like breakfast burritos and fresh cut strawberries and blueberries. The general manager was very visible throughout the hotel. Most are conspicuously absent, but not this guy. We saw him no less than four times that morning. My wife said that this place might be our weekend getaway place as we only live about an hour and a half away. I'm sure it will be. Run, don't walk, to make your reservations here. You won't be disappointed!
- Verified traveler (10/5): - Room was big, clean and comfortable
- Thomas (10/5): Will stay again! - Clean, comfortable, updated and friendly staff Nothing
- Silena (10/5): Clean, Comfy - Clean, spacious room. Clean, comfy. Great Breakfast
- Verified traveler (10/5): 1st Class! - Excellent
- Rachel (10/5): - The staff were nice and helpful. The rooms were clean and comfortable. Great breakfast, lost of room to mingle. Nice outdoor space and pool.
- Heather (10/5): Exceptional -
- marilyn (10/5): - Spotless and beautiful. Staff very kind.
- randyb582 (8/5): Very nice hotel - This is very nice modern and new hotel. Our room was very clean and comfortable. The bed and bedding were both very good. The receptionists at the front desk was very friendly and helpful The breakfast was just kind of average. About what you would expect. Scrambled eggs, sausage and potatoes, plus assorted cereals and a little fruit, yogurt and the regular breakfast assortment. It was all good, just didn’t stand out like some do. The only reason I rated the hotel a 4 instead of a 5 was the parking. There’s no parking in the front of the building and no designated Diamond parking. It’s kind of inconvenient. But overall a very nice one night stay.
- Jeremy (10/5): - The breakfast provided was amazing. Something for everyone: waffles, breakfast burritos, cereal, muffins, eggs, sausage, etc. Room was clean along with the outdoor areas. They even had a putting green.
- Aaron (8/5): Hilton - Great hotel. I stay here often. Only issue was that the room needed to have the bathroom fixtures fixed. They were detached from shower and worked partially.
- Rebecca (10/5): - Friendly helpful staff Yuck on dirty ashtrays outside
- Pin (10/5): Exceptional -
- Randy (10/5): - Excellent stay!!
- Verified traveler (2/5): SAVE YOUR MONEY - DO NOT STAY HERE! I booked this hotel based on the “exceptional” reviews, but my experience was far from exceptional. Upon entering the room, I found bugs on the nightstand and floor, mold in the shower, and a stained mattress. There was also hair both on the floor and in the bedding, which was incredibly off-putting. We arrived at midnight after a 18 hr drive so we slept on top of our own blankets and pillows. We checked out ant 5AM and asked for a refund, but the management was out until noon. When they returned they denied my request, offering no solution to the issues. For a place with such high ratings, this stay was a major disappointment. I do not recommend staying here. Save your money and book somewhere else.
- Justin (10/5): - Na
- LISA (10/5): - Spacious rooms and bathroom. Kids enjoyed the pool. Friendly staff. Eggs at breakfast were not tasty.
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