Hilton Garden Inn Shangri-La

Location: No. 144 Changzheng Avenue Diqing Ti, Shangri-La, cn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Mobile app for room service
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Garage
• Electric bicycle charging station

Rooms Available

• King Guest Room

  This triple room has air conditioning, a safe deposit box and a TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• Junior King Suite

  The room is 56 square yards.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• King Guest Room

  This triple room has air conditioning, a safe deposit box and a TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• King Guest Room with Mountain View

  This triple room features air conditioning, a safe deposit box and a TV. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• King Room - Mobility Accessible

  This double room features air conditioning, a safe deposit box and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• Twin Room

  This triple room has air conditioning, a safe deposit box and a TV. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• Twin Guest Room-High Floor

  This triple room has air conditioning, a safe deposit box and a TV. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

• Twin Guest Room with Mountain View

  This triple room features air conditioning, a safe deposit box and a TV. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm

Guest Reviews

• Steven (6/5): - Convenient location Too stuffy and warm
• LiHua (8/5): - 早餐供應不到位 服務人員多點
• Wong (7/5): - Breakfast was reasonably good. Coffee machine queue was long at the breakfast place.
• Patricia (7/5): -
• Wong (8/5): - The room is cosy especially the bath room Nil
• Xiao Ming (10/5): -
• Jason (10/5): - The warm shower turned cold after awhile
• Henk (8/5): - Prima hotel. Value for money. Heerlijk weer eens een continental breakfast in China. Niets
• Fabrizio Antonio (6/5): - La stanza è confortevole Il personale non parla inglese, che non è accettabile in una catena internazionale. La colazione un disastro: male organizzata, servizio carente e offerta occidentale molto basica.
• Sujith (10/5): -
• JONATHAN (8/5): - Location, check-in and check-out, breakfast selection, shop, WIFI speed, cleanliness Room too hot and air conditioning not effective, rooms made up when we asked do not disturb
• Hendren1985 (2/5): - Ontbijt, schone kamer Receptie, booking informatie niet bekend bij hun, moest in het Chinees proberen iets anders te regelen. Airco op kamer werkte niet.
• Emma (7/5): Clean, comfortable and convenient - Generally as expected of a chain hotel. Location is easy for main attractions- but a taxi is needed. Rooms are clean, beds comfortable. There is no bar- but there is a pantry with some drinks, snacks and essentials- although limited stock. One or two staff speak English. AC in room was just too hot (26/27)- struggled to cool down the room at any point. Rooms had residual smell of cigarette smoke. Breakfast- like most in China, had mainly noodles and eggs. Staff were limited, so tables were empty but not cleared of plates/bowls/rubbish.
• mei loo (8/5): - The little window you open does not cool down the room. The ventilation in the room is very stuffy
• Jakub (9/5): - The hotel has a good location, good distance from all the attractions, and public transport. Hotel staff very helpful. The room gets very hot, even with air conditioning on lowest settings. However, staff were very quick to find a solution and provided air coolant.
• Megha (7/5): Good -
• Goh (8/5): Very good - Nice n clean in city More facilities
• Thomas (8/5): good choice in Shangri-La - Good location, good breakfast, comfy bed. Fate from the reception spoke realy good english and was excelent in communication and Service. Room needs makeover soon for this price. Kind of dirty carpet, bathroom door broken, some Power outlets not working.
• Jacek (10/5): Best hotel I stayed in China - The service
• Anatael (8/5): Very good -
• Wahid (10/5): Exceptional -
• Irene (10/5): Exceptional - The check-in was quick and efficient. The receptionist greeted us with a warm smile and provided a lot of helpful information about the hotel's amenities and nearby attractions.
• Dominique (10/5): Exceptional - Everything was perfect, room, breakfast and staff helpful 👍 Nothing
• Mengcneng (10/5): Exceptional - staff is very helpful, want to give special mention to Vivi for helping to sort out the booking issues and ensures a smooth and pleasant stay for us.👍
• Nhiet (7/5): Good -
• Ray (10/5): - Very nice hotel and good service.
• Min Sei Aloysius (10/5): - The interior design of the hotel was very distinctive of the local tribal culture. Room was clean and the morning buffet breakfast was very sumptuous with the taste catered towards international travellers. The hotel was also near local eateries for travellers to explore local delicacies.
• Teck (10/5): Exceptional - Clean, neat and near attractions. Nil
• Gerard (8/5): Very good -
• Barbara (6/5): Clean, noisy, smoke smell on low floors, very small gym, nice decor. - Clean, supervising staff were helpful, restaurant food good, nice decor. There was loud construction from 7am til 7pm every day on one side and the hotel was across the street from a military base whose soldiers woke us up every morning with loud yelling and marching every 30 minutes starting at 6.30am. It would have been less noticeable if the rooms actually had air conditioning as advertised, but their air conditioning was portable and had to be requested. Since the a/c wasn’t that cold we left the windows open at night for cool air but then all the outside noise woke us up. The gym consisted of a walker and one dumbbell, and the restaurant didn’t open until 8pm, but we could talk our way in after 7pm. The beer was warm and the best they could do was offer it with a glass of ice. The fresh fruit was good and funny enough very cold so why not beer. There are no English speakers on staff so be sure to have a translator app. It is also difficult for staff to be flexible, in our case, we needed one room for one day and another for four days but we couldn’t decide who was in which room. Anyway, they were nice on the way out. There were ashtrays at the elevator on every floor and some people just carried lit cigarettes into the elevator.
• Celia (9/5): Superb -
• Ester (4/5): Buona struttura ma staff non adeguato. Da evitare - Struttura piacevole e ben arredata. Purtroppo il personale non è in grado di mandare avanti in maniera appena accettabile l albergo. Nessuno parla inglese tranne una sola impiegata presente solo la mattina. Appena arrivati sotto una pioggia torrenziale il taxi non è potuto entrare davanti l albergo perché l area di transito era ostruita dalle auto dei clienti cinesi e non sono venuti ad aiutarci con i bagagli e ci siamo letteralmente bagnati. Il ristorante è molto scadente il personale non parla inglese. La struttura è invasa da esclusivamente da famiglie cinesi urlanti e il personale non fa nulla per far rispettare la quiete dei clienti. Da evitare purtroppo
• Geok (8/5): Very good -
• Vinod (1/5): Bad -
• Adrian (8/5): Pleasant Stay. Would stay again - Good Location Nice Room Offered a Free Breakfast for one morning. Refrigerator to small, actually its tiny.
• Thorir (8/5): Very good -
• Chentel (4/5): Unlikely to return to stay again . - Nothing . Room is hot and uncomfortable . Room temperature not adjustable , Central air condition blowing hot air of 38*C . We have to call the maintenance , the housekeeping to check and inspect . In the end they brought 2 portable air coolers , and the room is barely comfortable . Wifi is not secured and we have serious difficulty or unable to download videos . Bathroom and water basin water temperature very difficult to adjust . TV not friendly to international travellers as there are very limited foreign channels .
• Ratana (9/5): Superb -
• Rattapong (10/5): Exceptional - Nice Staff especially Vivian, she support us for my shirt courier that i forgot. Perfect Breakfast. More choice in Menu
• Georgia (9/5): Superb -
• Benedict (10/5): Exceptional -
• Wong (10/5): Exceptional - Not ideal location, but staff is friendly and helpful. The room is big and clean. Strongly recommended for international travelers.
• Beng (9/5): Will visit again - front desk is very helpful - Very friendly staff A bit run down
• Jeroen (8/5): A good hotel - Friendly staff, welcoming you Large room, sofa as width as the window, desk, clean and much lights that makes the room cozy. Great bed and (rain) shower. Great breakfast with a western and Chinese food options Overall beautiful hotel decorated in the style of Shangri-La. Friendly tip to dry your breakfast plates before serving. No napkins on buffet neither the tables during my stay.
• Hieu (9/5): Superb -
• Zhangtianhao (8/5): Very good -
• Jean (10/5): Exceptional - The staff were exceptionally helpful and friendly.
• Sue (10/5): Excpwtiinal staff!!! Made me extremely comfortable - The staff is exceptional! They went out of their way to speak English and assist me with at every turn lack of western food
• Andrey (6/5): Average - This is a type of hotel you should not anything special from. No in-room dining after 9pm. The breakfast selection was relatively poor, and it was very cold in the breakfast room (don't forget your coat!).
• Li Hsuan (4/5): 不會再入住 - 比我們晚入住的中國旅行團，吵鬧的不像話，反應服務中心多次，處理了將近二個小時，最後竟然是要安靜規矩的我們換房，而對吵鬧的中國人束手無策，非常令人生氣。
• Verified traveler (10/5): - 酒店地理位置好
• Verified traveler (10/5): - Room Clean and big enough for couple We have 2 rooms - and locate just beside each others (excellent) 1 double and another one twin - as our request
• lalala (8/5): - 香格里拉市内にある外資系のホテル ホテルはロビーや内装がチベット風でとても素敵でした。 ただ ホテルをエキスペディアで予約する際に徳欽とホテル名の横にあり、徳欽にあるホテルと思って予約してしまい徳欽についてから実は香格里拉にあると分かりとても困りました。 徳欽の表記は、予約の際に混乱を招くので香格里拉にして欲しいです。
• Verified traveler (8/5): Great New Hotel - A new, clean and comfortable hotel with spacious rooms and bathroom. The location is great with eateries, pharmacies, convenience stores a street away. Walking time to Old town is around 25 mins. The buffet dinner at the hotel is great. We paid RMB78 for a hot pot buffet dinner during our stay, excellent value!
• David (6/5): Okay - Way too cold in the common areas, particularly the restaurant where all the staff and guests wear winter coats inside. Better written information on the restaurant etc would be appreciated by English speakers.
• Chin Wai (10/5): 值得入住 - 酒店裡面沒有放濕機，乾燥得很，到處都是靜電。 床很舒服，提供的洗漱用品都很好用，還給我們延遲退房
• KACHUN (10/5): - 非常好，清潔。

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