Holiday Inn Express - Grand Island by IHG

Location: 2761 Long Road, Niagara Falls, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Lift / Elevator
• Luggage storage
• Tour desk
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Heated pool
• Salt-water pool
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Key card access
• ATM/banking
• Shopping on site
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Twin Room with Mobility Accessible Roll In Shower - Non-Smoking

  This twin room is air-conditioned and has a TV, a coffee machine and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hearing accessible

• Standard Room, Multiple Beds

  2 Queen Beds and 1 Double Sofa Bed

  Internet - Free WiFi and wired internet access

  Entertainment - 24-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Closed captioned TV
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Room, 2 Queen Beds, Accessible (Communications)

  2 Queen Beds

  Internet - Free WiFi and wired internet access

  Entertainment - 24-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower, low-height bed, grab bar near toilet, low-height view port in door, closed-captioned TV, wheelchair-accessible doorway width (inches): 2, wheelchair accessible, raised toilet seat, low bed height (inches): 20, wheelchair-width doorways, and low-height door lock

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Toilet paper
  • Shampoo
  • Transfer shower
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height bed
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Suite, 1 King Bed, Accessible (Communications)

  1 King Bed

  Internet - Free WiFi and wired internet access

  Entertainment - 24-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Low-height bed

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height bed
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• King Suite - Non-Smoking

  The suite features air conditioning, a coffee machine, heating, as well as a TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Standard King Room with Balcony

  The spacious double room provides air conditioning, a coffee machine, heating and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Suite - Disability Access Roll in Shower/Non-Smoking

  This suite is air-conditioned and features a TV, a coffee machine and heating. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Standard Queen Room with Two Queen Beds

  The spacious double room offers air conditioning, a coffee machine, heating, as well as a TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Standard Room

  The spacious double room offers air conditioning, a coffee machine, heating, as well as a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Queen Room with Two Queen Beds and Sofa Bed

  The spacious double room features air conditioning, a coffee machine, heating and a TV. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Suite with Two Queen Beds

  This suite is air-conditioned and features a TV, a coffee machine and heating. The unit offers 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

• Standard King Room

  The spacious double room features air conditioning, a coffee machine, heating, as well as a TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Heating
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap

Guest Reviews

• mohammad (7/5): - وقت الافطار حتى 9،30 وهذا غير جيد وكذلك المكيف صوته مزعج
• Traian (9/5): Confort relativ - Au piscină, dar nu au nici halat și nici papuci în cameră. Mic dejun limitat.
• Smith (10/5): -
• Diamond (9/5): -
• Benov (7/5): -
• Jeremy (8/5): Would stay here again - The hotel is a large hotel. The rooms are nice and comfortable and clean. The breakfast was ok. It’s about a ten minutes drive from Niagara Falls. Located in a little bit of a weird location.
• Avnish (7/5): -
• Rustem (4/5): - Отель находится очень далеко от водопада. Пешком туда не дойти ибо надо будет идти по хайвею. Так что не ведитесь на то что рн якобы в пешей доступности. На убере 30$ до водопадов. Номер в отеле убрали только после того как супруга раза три ходила ресепшен просить об этом. Завтрак так себе особо есть нечего. Хотите увидеть водопад там впритык есть много отелей. Сам город полное уныние деревня. Мы были три дня😂😂по незнанию
• María pilar (10/5): -
• Fernando Roman (10/5): -
• juleigh (9/5): - The size of the room. How clean it was. The front desk person was very nice The bar was only open til 9. The pool was not very clean
• Margaret (8/5): Room was comfy and coffee tasty. I - Spacious rooms Bathroom needs deep cleaning.
• Theresa (10/5): -
• Stephanie (8/5): -
• Raymond (10/5): -
• Zoraida (10/5): -
• Shannon (8/5): -
• Bambila (9/5): - The comfort and cleanliness of the rooms. The clothing dryer would only take Quarters and the service desk told me they don't have quarters for $1.00.
• James (10/5): -
• Pierpaolo27 (8/5): Quasi ottimo - Struttura ottima per pulizia e servizi (oltre il necessario, all'ingresso, sono presenti due computer e relativa stampante a me molto utili per stampare le carte d'imbarco). Colazione ottima e posizione strategica per le cascate del Niagara. Lo consiglio ottimo rapporto qualità prezzo. Non sò il perchè, il giorno seguente gli addetti delle pulizie hanno cambiato gli asciugamani ma non hanno rifatto i letti.
• Shahab (6/5): -
• Erica (10/5): -
• James (7/5): -
• Donna (10/5): Enjoyable stay - Clean, friendly staff, nice beds Nothing
• jon (5/5): -
• Sarangerel (9/5): very good - good good
• Heather (10/5): -
• Ricardo Franco Aguilera (10/5): - La limpieza, y la comodidad muy buena, es un buen Alojamiento,
• Teyania (8/5): -
• xiaowen (9/5): -
• Darlene (10/5): - Spacious room, nice breakfast, restaurant on 4th floor. Excellent food
• Jason (9/5): Fun - Secluded and private. Warm and clean pool Little off the beaten path but was why we chose it sort of
• Emily (10/5): A lovely stay. Will come back for sure! - The breakfast was fresh and tasty. Nice variety!
• Ankeeta (7/5): -
• Angy (10/5): -
• Abdennaim (7/5): Good stay - Breakfast was good and friendly staff,location is good quiet area . Cleanliness is most important issue your property has i complained about a spider was in the room plus a spider net they didn't clean it all, floor carpet in bad condition and the ice maker freezer was out of service during my stay
• Noel (8/5): -
• Krystle (10/5): - The breakfast had a lot of options. My kids loved the pool. The room was larger than what we were typically used to for just a standard room so lots of options for us to be able to put our luggage.
• Jazzmine (10/5): -
• Elnur (5/5): -
• Guest (8/5): Excellent. Will stay again. - Very clean and neat. The water took a long time to warm up
• Bimal (8/5): -
• Jevante (9/5): Good stay nice staff and breakfast - Patio Huge stain on room floor next to bed
• Charles (9/5): - Very clean, comfortable and quiet. Breakfast was great
• Ashraf (9/5): Thank you - The receptionist was soo nice and professional None actually
• Medora (10/5): -
• Jaiji (8/5): - Free parking, clean and friendly.
• AOPepsi (8/5): Would reccommend, will return, will get a room away from the elevators lol - Large room, clean and well set up with a fridge, microwave and Keurig coffee maker. The room was updated and modern. The bathroom was spacious and clean. The staff were excellent and very friendly. Breakfast had lots of options and the coffee is fresh ground and very good. The bed was not comfortable. I didn't sleep well. The AC/heater was noisy. We were across from the elevators that were also loud in the mornings when guests were leaving. Our shower door was broken and leaked slightly.
• 너영나영 (9/5): 가성비 좋고 가족과 함께 편안하고 기분 좋게 머물 숙소로 강력 추천하고 싶다 - 시설이 깨끗하고 현대적이다. 아침 식사도 만족스럽고, 직원들이 친절하며, 온수도 잘 나온다. 샤워실 문을 닫을 때 지지직 소리가 살짝 거슬렸다.
• Hiram (10/5): -
• Ali khalique (9/5): -
• Silce (9/5): -
• Erin (6/5): Hit and miss - The room was comfortable, the bar was nice, building looked nice. Front desk staff was very nice. Also loved the buffalos out in front. The temperature in the room would not lower so we were warm. The breakfast was terrible. We were the first ones at the breakfast but it was cold and there was a crust around the pans leading us to believe the food was from the day before at least. The breakfast attendant was busy making herself pancakes when we arrived. I look forward to my hotel breakfasts and this was a disappointment
• Ohar (7/5): - Clean, friendly, and as expected. The hotel was clean and the staff were friendly, which I appreciated. However, there were a few issues during our stay. Our room wasn’t stocked with towels, and in the pool area, the used towels were overflowing while there were no clean ones available. I also had to request linens for the pull-out sofa and make the bed myself, as it hadn’t been prepared before our arrival. The breakfast station was out of food and one of the coffee makers was full so it was out of service, creating a line. Overall, it was a decent stay, but better attention to housekeeping and towel service would make a big difference.
• Jessica (9/5): - Comfy bed. Big room Room could’ve been cleaner
• Jennifer (8/5): -
• Christopher (10/5): - Everything, but a little pricey A little pricey
• jin suk (4/5): -
• Kat (8/5): - Clean facilities and decent breakfast. The kids enjoyed the heated indoor pool. It also has laundry area for the guests. The elevator is not working properly. There is only one staff at the reception. No one answered when i called the front desk to ask for water (there’s no bottled water in the room).
• Raphael (9/5): Ótima estadia em hotel com muito boa estrutura. - Hotel com ótima estrutura, quarto amplo e cama ótima. O café poderia ter mais itens feitos no momento e naturais. É necessário carro para se hospedar no hotel devido à distância das principais atrações da cidade.
• Dawn (7/5): Comfortable safe staff was great. - Staff and location Walls were dirty shower needs work
• Ruby (10/5): -
• Geddes (7/5): Overall we were happy with our stay and would stay again. - Cleanliness was great and the breakfast was really good. The location was basic but close to Niagara so that was good. I actually had it down to a 6/10 but the friendliness and attentiveness of the staff brought it back to a 7/10. Staff were excellent. I was dissapointed to find the suite that I rented was actually just a king room. I have rented suites before in other hotels and always recieved a multi room suite which is what I was expecting. I paid suite prices for a hotel room with no extra amenities over a standard room. The fan in the bathroom did not work but made an annoying sound the entire time you were in the room. The sink drain was very slow and not working properly, there were several loose tiles on the bathroom floor. The bed was noisy and made a clunking sound whenever I moved, and that smoke detector with the bright white flashing light right over the bed was horrible placement. Oh, also the table in the lobby that wobbled and spilled my coffee as soon as I sat down, that was not pleasant. Also the half painted ceiling in the pool room didn't scream 10/10 facility.
• Brittany (10/5): A very nice friendly and clean hotel 12 out of 10 I will be staying here again. Recommend anybody that goes to Niagara N -
• Sukana (8/5): -
• Antony (9/5): -
• Sara (10/5): - My husband and I had a wonderful two night stay for our 30th anniversary. We chose to stay on Grand Island to avoid all the hustle and bustle closer to Niagara Falls. Yet, it was still conveniently located in under a 10 minute drive to Niagara Falls State Park. The hotel was very clean, and the beds are comfortable. There was a nice selection for the breakfast that was included. What stood out the most was the friendliness and helpfulness of the staff. They went above and beyond to welcome us (this included the front desk gentlemen, the housekeeper, and the waitress at the restaurant ) When they found out we were celebrating our anniversary, we were given two complementary drink coupons for the fourth floor restaurant. In addition, we received a 20% discount coupon for our meal and a free dessert. Our only wish was that it would’ve been a little bit warmer outside during our stay, because there was quite a large outdoor eating area on the rooftop that was neat. Great stay and would highly recommend this hotel.
• Milad (10/5): - Room was clean 👌 Elevator wasn't working good Need to got fixed
• Roshni (6/5): - Area around the property is sort of unsafe
• Hollie (10/5): - Great stay
• Danielle (8/5): - Spacious room,
• Dorothy (10/5): - Went to Niagara Falls and this was a convenient location, it was quiet, clean and parking was easy without an additional charge. Has a pretty rooftop bar with food and nice view (has a fireplace if cooler)
• Tiffany (8/5): - The room was clean, and super comfy. The fold out bed wasn’t though, and the outlets didn’t work well to charge phones. Breakfast was delicious and staff was very kind!
• Rebecka (10/5): Wonderful - The staff were friendly, hotel very clean, good room, and good breakfast variety. Site pictures matched our expectations.
• Joanna (8/5): - było OK jak na nocleg na jedną noc, blisko autostrady nie było Pana na recepcji, trzeba było do niego dzwonić na podany numer telefonu, co przy braku karty telefonicznej na USA mogło nastręczać trudności.
• Kevin (9/5): -
• Muraleedharan (6/5): -
• Philip (6/5): - It was ok
• Sarah (6/5): - The hotel is old needs updates badly stained carpets that are fraying also
• Aggie (10/5): - Check-in was a breeze. The desk and cleaning staff were friendly and helpful. The beds, showers, and bathrooms were spacious and very clean. The room and the halls smelled fresh. The area is away from everything but it was quiet and peaceful. I would stay here again.
• Magdalen (6/5): - More than half of the outlets in my room did not work. Made it hard to get things charged while having to have a breathing machine plugged in at night that actually fell out of one of the loose wall outlets (of the few that actually worked) during the middle of the night and shut the machine off. When telling the girl at the desk she just replied oh we know.
• Milton (10/5): - We really enjoyed our stay here! Our room was spacious and clean. Another highlight of our stay was Jamal the receptionist who was really warm and very helpful, and Lu who was very welcoming to every guest as they got their breakfast. He made sure he asked each of them if they were enjoying their stay and took time to talk to every guest. These two took our stay to a whole new level. We also liked that the breakfast has a number of options. This may be the first time my wife has had breakfast at the hotel we have stayed at every single day!The coffee machine that's always available in the lobby 24hrs is a hit!
• Nancy (10/5): - We have stayed here a few times now. Very clean. Staff are all professional, polite and friendly.
• Erika (8/5): They ran our card incorrectly so hoping the double charge falls off and room wasn’t ready when checking in, some stuff w - Room was clean, staff was nice, breakfast was nice. Ice room and elevators were filthy.
• Hongmiao (10/5): - Very nice ！
• Letha (6/5): - This place wasn’t amazing, but also wasn’t terrible. It was a good deal, for what we paid. Seems like it could use a little TLC to bring it back up to par. But overall… if you’re just looking for a safe spot to lay your head at night… it for sure does the job! Looking for fancy? Immaculate? Modern? May not be for you…
• Kristi (10/5): - Large room, great rooftop bar/restaurant.
• Linda K (10/5): - We did not use the gym or laundry room, but they were very good condition. Thank you very much. Jamal at the front desk with excellent he helped us with every question and gave us a good idea on restaurants.
• Tammy (10/5): - Room was immensely clean! Breakfast was delicious!
• Lisa (10/5): - Excellent full breakfast!!! Love free things!!! Rooftop bar was supreme!!!
• Daumier (10/5): Goodnight sleep - The receptionist who checked us in was very polite and welcoming. I believe his name is Jamal . It gave us what we needed for this trip . Comfort , convenience and safe area!
• Timothy (10/5): - It was clean and updated in a quiet area
• Zeev (10/5): - Clean rooms Slow elevator
• arye (9/5): - שירות ברמה גבוהה, ארוחת בוקר נחמדה, תמורה נהדרת למחיר
• Reina (10/5): - It is located in quiet place, things are clean and all staffs were friendly and professional! Definitely coming back next time again. Breakfast is amazing here
• Jenni (8/5): Short distance from the falls. Clean rooms and friendly staff - Friendly staff. Variety of options at breakfast. Clean. Pool was heated. Beds were very hard and the pull out couch mattress was paper thin. We used it for a small child but no way anyone bigger then a small child could have slept on that. Our little one didn't sleep well on it. Pool was as small
• Heather (10/5): - We stopped here for the night. It was an easy place to stop and the staff was so friendly. The room was clean and quiet.
• Kathleen (8/5): - Need to be more clear of how to get to roof top Bar and grill.
• ANOOP (10/5): - Great and quiet place to stay and comparatively quick access to the falls at a great price. Not much shopping places nearby is the only downside
• Jennifer (10/5): - Friendly staff

Photos