Garden Palace Downtown

Location: Koror, Koror, 96940, Koror, PW

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. This property provides airport transfer service only for registered guests on their check-in or check-out date.

Amenities & Facilities

• Free breakfast
• Free WiFi
• Terrace
• Luggage storage
• Continental breakfast
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Free airport transportation
• Scuba diving nearby
• Free breakfast
• Safe-deposit box at front desk
• Front desk (limited hours)
• Tours/ticket assistance
• Free self parking
• Rooftop terrace
• Free continental breakfast
• Upper floors accessible by stairs only
• Well-lit path to entrance

Rooms Available

• Deluxe Triple Room (with Complementary Airport Shuttle Services)

  3 Twin Beds

  549-sq-foot room, balcony/patio with garden views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and rice cooker

  Sleep - Premium bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 7 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Toaster
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Balcony or patio
  • Rice cooker
  • Bedsheets provided
  • Window screens
  • Freezer

• Superior Twin Room (with Complementary Airport Shuttle Services)

  2 Twin Beds

  463-sq-foot room, balcony/patio with garden views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and rice cooker

  Sleep - Premium bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 5 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Toaster
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Balcony or patio
  • Rice cooker
  • Bedsheets provided
  • Window screens
  • Freezer

Guest Reviews

• Flora (10/5): -
• CHUNGJUI (10/5): -
• Simone (9/5): Great location - Great location close to restaurants and shopping centre. Lovely owners and staff. Big rooms with small kitchenette. Simple but good breakfast. Nothing. Just be aware there’s no lift.
• Chin-Cheng (10/5): - 老闆和員工都非常有禮與熱情，飯店非常乾淨舒適。
• Sharon (10/5): Great place in Koror - We had an absolutely fantastic stay at Garden Palace Downtown Koror, and I cannot recommend it highly enough! From the moment we arrived, the service was outstanding. The entire hotel team is attentive, professional, and genuinely caring. Every request was handled quickly and with a warm smile, making us feel truly valued throughout our stay. The staff, both at the reception and the manager Mr. Oya, are simply exceptional. Friendly, welcoming, and incredibly helpful, they create a relaxed yet professional atmosphere. You can clearly feel the teamwork and positive energy. They go above and beyond to make sure every guest feels comfortable. Breakfast was satisfying and beautifully prepared. The rooms are clean, huge, comfortable, and perfectly located in the city center. Thank you very much, Mr. Oya, for two weeks in which I felt at home. There is no elevator but they have a lift for luggage
• Hiroaki (10/5): 快適な設備と非常に好感の持てるオーナー・スタッフの対応 - 広く掃除の行き届いたお部屋、室内の設備も、共有スペースのファシリティも、あったら便利と思えるものが十分に備わっており、実に快適な滞在ができました。お部屋や設備以上にオーナーさんの細やかなお心遣いに実に気持ちの良いステイになりました。知り合いにも勧めたいと思える宿です。 特にありませんでした（エレベーターはありませんが、重い荷物は上げ下ろししていただけました）。
• Joyce (10/5): We cannot ask for more! - This hotel is operated by Japanese owners. Every corner of the hotel reflects the meticulous spirit and attentive service of the Japanese. Breakfast was simple, but good enough for a fresh beginning of the day. There were always 2 to 3 different kinds of fresh fruits each morning, and we really appreciate that. The room was very spacious, bright and spotlessly clean. Beds were comfortable. There was even a fully functional and well-equipped kitchen in the room. Water pressure and temperature was all good in the bathroom. There was a bidet toilet. Hotel offers their guests free-to-takeout towels and umbrellas for outing - a truly thoughtful gesture. Free airport pick-up and drop-off, as well as door-to-door luggage services are also provided. We also really appreciated that the staff had prepared birthday cakes for us and left us an unforgettable beautiful memory of this place.❤️ We simply enjoy every moment of our stay in the hotel. Will definitely stay there again next time we visit Palau. If there's still anything to improve, I'd say there can be more towel racks to hang the towels in the bathroom. 😆 Also the TV can be bigger and of better quality.
• Yuka (10/5): - I think it is one of the best hotels in Palau. Mini kitchen and some tableware are enough to cook some foods. Two biggest stores in Palau are very close, therefore I had no difficulties to buy groceries. Our room was quite wide and clean. Staff were very helpful and friendly. You can book tour, dinner and rent a car at the front. Big towels are available when you join tours. I strongly recommend this hotel to stay. Nothing.
• MASAKO (9/5): 最高！ - オーナーが大変親切で、気が利く人だった。ホテルの設備も、キッチン道具はほぼ揃っているし、ベープマットまであって、至れり尽くせり。街の中心部にあるので、買い物や食事も困りません。日本人経営だといろいろな意味で安心です。申し込めば、空港送迎も無料でついています。 階段がちょっときついかな。エレベーターはないので。
• Samad (10/5): -
• Alexander (6/5): -
• Dietmar (9/5): -
• YUKA (10/5): - Very nice service!
• zenonmich (10/5): A hotel that felt like a home. - A big spacious room with not only all the essentials like excellent internet but all the things that might come in handy like stove, microwave , extra electronic plugs etc. Transport to & from the airport was also provided. The manager Mr Oye-san was amazingly helpful & helped us choose all our activities for the week. The hotel is within a 2min stroll from supermarkets & restaurants etc. which was great given the need to go out in the frequent rain showers. Breakfast was self serve, simple & tasty with Udin & his wife being ever so considerate. We enjoyed our stay immensely. Nil
• Chiayin (10/5): -
• Chenghsien (10/5): -
• Akihiro (10/5): Wonderful stay in Downtown of Koror - All the staffs are friendly and helpful. The location of the site is quite nice to cruise around the downtown. The shower was a little bit malfunctioning but still useable, also I wish there was an elevator since I had to climb up stairs all the way up to the breakfast floor.
• ATSUKO (10/5): - お部屋Marvelous❤️清潔で素敵なインテリアに癒されました。スタッフの方々は親切フレンドリーでとても快適なホテル✨日本人オーナーの方がいつも気にかけて下さり助かりましたし安心できました。
• Ryu (10/5): - 空港間の送迎が無料、これだけで50ドル×人数分安く済む。ホテル自体も清潔で、アクティビティ用のタオルも用意してくださっているのでタオル不足の心配をしなくていいです。簡易的なキッチンも備わっており、その他柔軟に対応してくださいました。日本語に対応してくださっているので、細かいニュアンスのすれ違いがなく、安心して宿泊できます。
• Tsai Tzung Nan (9/5): 帛琉少數日式風格的住宿 - 早餐豐富 環境悠閒 樓梯稍陡
• 姿蓉 (9/5): CP質佳的舒適簡單民宿 - 地理位置佳 房間大 服務佳 機場免費接送 房間設備有些舊 電視小畫質差 浴室很難乾濕分離（洗完澡外面地板都是濕的）
• Rumiko (10/5): - ダイビングで8泊しました。 部屋が清潔で広くて、物干しや脱水機など、海遊びをする者にはありがたい設備がたくさん！ダイビングの集合時間に合わせて朝食を早めに用意してくださったり、体調が悪い時には風邪薬を用意してくださったり、スタッフの方は皆親切で行き届いていて、居心地の良いホテルでした。
• Yoshinori (10/5): - 部屋もお風呂も広く快適でした。また、宿とは関係ないトラブルがあったのですが、日本人のマスターがとても親切で色々と助けて貰えました。
• Athanasios (6/5): -
• Brandon (10/5): The staff was incredibly friendly and accommodating for our short stay for our family of 5. - The room had a ton of space for a family of 5.
• YUSYUAN (10/5): -
• John (10/5): Exceptional. Rarely do I come across a mid range hotel this good. - What made this hotel special was the exceptional service of the staff. My arrival was delayed by 48 hours due to airline issues. The staff rebooked my room without penalty or complaint. The shuttle was there at 1am to pick me up and my room was available the moment I checked in. The room itself was large, and exceptionally well equipped with kitchen and living area (see photo). The hotel is centrally located for all of Koror's amenities, yet situated away from the main road in a quiet side street. Best hotel I stayed in on a 10 day trip from Honolulu to Palau via Marshall Islands, Micronesia and Guam. Nothing. Everything was great.
• Jenais (10/5): - I liked the size of the facility (not too big or small) and the staff was very welcoming and friendly! Rooms were very spacious and beds were extra large and comfortable. It was close to the main areas so very convenient. Breakfast included and also had a good selection. Nice that they provide drinking water and ice daily, towels and umbrellas too. I would go back and stay there again!
• Sudam Darshana Kumara De Silva (10/5): - Great Place
• Huang (10/5): Exceptional - The staff there are super friendly, always smiling, and the location of the hotel is perfect!
• Ian (9/5): Superb - Great staff, quite accommodating.
• Haley (8/5): Very good -
• Ka (10/5): Exceptional - The place is very clean and cozy. The staff was very friendly and nice. They remembered all the details about our stay (e.g., which flight we took after our stay and our special meal request) and tried to accommodate us from the moment we arrived. Highly recommended! Nothing!
• Lin-Chia (10/5): Great hotel - Great hotel with wonderful staff . Clean and useful kitchen in the room. Recommended 👍
• Steven (9/5): Superb -
• Laura (9/5): Superb -
• Robert (10/5): When we return to Palau we will definitely stay at Garden palace. - The location in the center of Koror was convenient to shops, grocery stores and restaurants. The dense area next door was full of tropical plants including banana trees. The breakfast included eggs to order and fresh fruit and breads. Very spacious room with sitting area, balcony overlooking garden, and small kitchen with everything needed and super clean. We stayed 12 nights while scuba diving and will stay there again on our next trip. Nothing
• Adrienne (10/5): - Good value, helpful manager, big nicely furnished room. They serve a hot breakfast on the upstairs terrace that is quite decent. Conveniently located downtown Koror. Restaurants, museums, and small aquarium within walking distance.
• MingHung (8/5): - should provide more varieties for breakfast
• Jia Ling (10/5): - good
• Hugh (10/5): A great option for a trip to Palau - The Garden Palace is exceptionally comfortable and well run. The general manager, Oya, and his assistant, Udin, both live on-site. They are very service oriented. Any concerns, no matter how minor, brought to their attention are addressed immediately. Our room was huge with two large beds, a sitting area with comfortable chairs, and a nicely equipped kitchenette area. The room is thoughtfully furnished with anything one might need for an extended stay. There is abundant work surface space, drawers, shelves and closet space. The large beds are very comfortable, the A/C works great, and the internet is fast and 95% reliable, which we thought was quite good for such a small, remote country. The top floor of the hotel is a large open air (but covered) lounge area where breakfast is served. The breakfast is not fancy but is more than adequate. We made frequent use of the lounge area amenities including a hot and cold water dispenser, a mini freezer stocked with fresh ice and a free spin dryer. There is also a dedicated area for cleaning and drying dive gear. We took advance of the wash, dry and fold laundry service for $5 per basket. The hotel is located in the center of downtown. That was a plus for us as there are two larger supermarkets and many restaurants within a 5 minute walk. We booked the Garden Palace because it has the highest rated reviews (by a good margin) in Palau on Booking.com. After staying at the Garden Palace for 10 days, we understand why the reviews are so good.
• John (10/5): - Friendly and helpful staff. Provided transportation from airport. Spacious, clean, and conveniently located downtown. Rooms are upstairs with no elevator. Will stay again when in downtown Koror.
• Warren (9/5): Nice Place great staff - Located in the main town Koror, it is close to shopping and restaurants. It is about a 30-40 minute walk down to the island of Malakal where some of the main dive shops are. We got a free transfer to and from the airport even though our flight out was at 2am. Great breakfast, free filtered water, beach towels and umbrellas. The staff is super helpful and even helped arrange a rental car for us (delivered and picked up ) for the day The A/C was adequate and kept us cool but it was struggling. The Wi-Fi was not that reliable but that might be something that happens island wide.
• Erin (10/5): This will be our go to place to stay in Palau. - Exceeded expectations. Room was as beautiful and bright and large as the photos. Staff were as kind as the reviews. Rooftop terrace was very pleasant rain or shine during provided breakfast or also just to take your own meals up to eat and relax. Amenities were everything you could ask for while staying on an ocean vacation. Swim suit dryers, drying racks, dive gear cleaning tub, towels to borrow, laundry services, and super kind and helpful owner. We will definitely be back. Loved everything.
• Patrick (10/5): - Great room in the center of everything. Walk to shopping, dining and there are a ton of tour options in the area. Very nice staff and the fact they offer airport pickup and drop off was helpful. If you are going to stay an extended time, the well equipped kitchen is a huge plus. Breakfast is included. There is no ocean view, but you will have plenty of ocean when you dive or snorkel or kayak. I would stay there again. Great bang for your buck$.
• Wenli (10/5): Exceptional -
• Ryouka (10/5): Exceptional -
• Rule (8/5): Thank you - I thoroughly enjoyed my stay. It was close to local restaurants. I liked having breakfast overlooking the trees and watching the birds. It was not on the water.
• YUJI (10/5): - 毎年ダイビング旅行で利用させていただいております。 オーシャンビューではないですが、コロールの中心街で買い物、食事ともに便利な立地。 部屋は広く料理家電や食器類も備え付けられており ちょっとした料理をすることも可能。 日本人スタッフがおりレストランの予約も手伝ってくれます。 日本人にはお勧めのホテルです。 We use this hotel every year for diving trips. Although it does not have an ocean view, it is conveniently located in the center of Koror for shopping and dining. The rooms are spacious and equipped with cooking appliances and tableware, so you can even cook a little. There are Japanese staff who will help you make restaurant reservations. I would recommend this hotel for Japanese people.
• Nadia (10/5): - General Manager Oya and his team are professionals who took care of us. They have great customer service.
• Yi-Chen (10/5): - 房間很乾淨又舒服，很多細心的小設計讓六天五夜的旅行更方便。 有廚房讓我們不必餐餐外食，偶爾想自己簡單的吃也很方便。老闆與員工都很友善，非常推薦。
• Ryuji (10/5): - 空港までの無料送迎もしていただけるので空港までのアクセスは問題なく行えました。 そして何より日本人のオーナーさんなので何から何までアテンドしていただき非常に助かりました。 少なめのお時間でしたがかなり充実した旅行になりました。 次回訪れた際もぜひ利用したいと思います。
• ?? (10/5): - 大人2名子供1名で宿泊。部屋は広く、キレイで、とても満足しました。パラオに行くときは、また泊まりたいホテルです。
• Sinyi (10/5): Exceptional - Host is ver nice!
• Pei-jung (10/5): Exceptional -
• NOBUO (10/5): - 静かで安心して宿泊出来るホテルです。朝食付きでウォシュレット付きが良かった。フロントが日本人で相談しやすかった。次回も宿泊したいおすすめのホテルです。
• Verified traveler (10/5): Nelson YH Chou - The hotel manager Mr Oya is very helpful provided all the information you need. The room is large and location is excellent 5 mins walk to downtown center. For divers, the hotel also provide washing station for your gear cleaning, very convenance. Room is very clean, the hotel service is great! I highly recommended if you come to Palau stay with Garden place in Koror, you won't be disappointed !
• Katherine (10/5): - This is an excellent choice as a base for your adventures in Palau. Staff is extremely responsive, polite and helpful. The rooms are HUGE and very comfortable. The stairs are steep and no elevator is available. Bathrooms are large and a bit outdated, but I would absolutely stay here again.
• Dorothy (10/5): - We were 4 family members in a huge comfortable room with a kitchenette,. We were out on adventures all day, just met our needs, close to everything. Very helpful & friendly service.
• Suzuka (10/5): - オーナーの方はじめ、スタッフ皆さんがとてもフレンドリーで暖かくて嬉しいです！ 細かいところまでお世話頂き助かりました
• Hsieh (10/5): Exceptional -
• William (10/5): Great deal for a clean & convenient room with kitchenette. - Clean. Helpful staff. Kitchenette. Good location in Koror. Good breakfast with nice roof-top view. I guess the biggest issue is no elevator. But it didn’t bother us, we like the stairs and they had a lift for large luggage.
• Roland (9/5): Besides the breakfast just great! - The room was a fully fledged apartment with kitchen, seating area etc. The breakfast was just a already prepared tray with a cold hashbrown, cold scrambled egg and sausage with a very tiny piece of cheese- you had to ask the staff, to reheat it at least in the microwave
• Donna (9/5): We had a very comfortable and pleasant stay with our young children. There was space to move around. - Cleanliness, comfort, safety, large room, friendly staff, in-house laundry service, amenities. steep staircase
• Tiancong (10/5): We thoroughly enjoyed our stay here and would totally stay here again! - We couldn’t been happier to call this home for almost three weeks. It really became our home away from home. The staff communicated efficiently to arrange for airport pickup and greeted us upon arrival despite a long wait at the airport. They even kindly offered to get a cake for my son’s birthday the day after we arrived to help us celebrate it. The owner and staff were so kind throughout our entire stay. They helped us with every request, folded and washed our clothes promptly, made nutritious breakfast, cleaned the rooms well, provided beach towels and treated us as family. We made some forever memories here and great friends! Thank you so much for accommodating us! We really appreciate Kate it! The only issue we had was the stairs being a bit steep for my elderly Dad.
• Victor (10/5): Exceptional -
• Justine (10/5): Amazing stay friendly staff and beautiful comfy rooms - Highly recommend this place, I felt so at home, the staff were super friendly and welcoming, the rooms are so nicely designed, I travel a lot and this may be one of my favorite room setups I have stayed in. I loved it, there is even a kitchenette you can make your own food, the view is incredible. Small things like would be nice to have an option of herbal teas for non-caffeine drinkers. Some may want a pool or more buffet breakfast options but I don't think any of that took away from the beauty and grace of the place.
• Magda (10/5): Nice, calm and very good place to stay in Koror - Great place to stay. Perfect location, clean, calm and cozy. Rooms are spacious and have a nice kitchen and balcony. Breakfast served at the beautiful terrace. The owner and the people who work here super kind and nice. I would definetly come back here.
• Robert (10/5): - Excellent experience and professional staff
• Andrea (10/5): Enjoyed our stay very much. - Very friendly, clean, and accommodating Nothing
• Mario (8/5): Convenient good (and not cheap) hotel - The hotel is centraly located in Koror and the room was very big, actually a studio with equipped kitchenette. The owner and team were very helpful to book tours and taxi. A transfer to airport was included. Internet worked pretty well. Breakfast choice was very limited and always the same everyday, it was not a buffet. The hotel had no pool, the only common space was the top floor where breakfast took place. The price was too high for the offer but prices are very high in Palau and in relation to the touristic offer.
• Barbara (9/5): Pleasantly surprised at the rooms and accoutrements. Such a nice experience. Wonderful owner/manager - I loved that it had a clothing rack and fan and well-stocked kitchenette and two chairs and a coffee table for a living room element in addition to the very comfortable beds. It was a nice size, with a balcony. Great attention to detail and decoration. I had to dry scuba gear and used the laundry equipment well instead of packing wet gear. Breakfast was lovely too with eggs instead of Chinese style dinner food. Very nice hotel. It was a bit expensive. I wanted a half day rate since I was flying at night and that was offered, but only until 6. I wish there was a pool. The worse thing was that there was no wifi in the common area on the roof (where breakfast was served and could be used for lounging, but I couldn't skype my kids from that space so brought down the breakfast tray each day to my room)
• AYUMI (10/5): - 日本語しか話せない私でしたが、オーナー自ら対応いただけたので、細かい要求も聞いてくださいました。 現地のスタッフの方も優しく丁寧で、言葉でしっかりとコミュニケーションは取れませんでしたが、快く対応してくださって、とっても気持ちよかったです。
• Ayrton (10/5): Thank you 🙏🏼 - This accomodation was exceptional. The perfect place to stay when travelling for business. The rooms are great sizes and the staff are lovely. Nothing!
• Sze Wan (10/5): - Very clean and quiet facility with many features. Love the little kitchen. Staff are professional and very friendly. Will for sure stay again!
• Organic (10/5): Exceptional -
• Michael (5/5): Passable - Good location, shuttle Tub was dirty, food was trash and lacked condiments and options. Breakfast deceiving term, shuttle service kind of a hustle too
• Leyla (10/5): Home away from home! - I stayed at Garden Palace for two weeks during a work trip to Palau. It was spacious, clean, overlooking a green area. Away from the traffic / noise of the main street but close enough for easy access of restaurants, supermarkets, pharmacy etc. The owner and his staff were great, paid attention to detail and always available to help. The laundry service was at a reasonable rate and much appreciated during my long trip. A good breakfast was served on the roof terrace every morning and we were able to use the terrace for work meetings. There is an area to rinse and dry diving equipment although I did not use this myself. Overall a great stay! N/A
• Chia (10/5): Amazing experience - All the crew are really nice and friendly. Really appreciate the owner every help And the room is so tidy and cozy.
• KAORU (10/5): - この度はお世話になりました。部屋はとても広くバスタブもあり、設備も整っていて、電子蚊取りや延長コードなど、何でもあり、何一つ不自由に思う事はありませんでした。次回、パラオに来る時も、お世話になりたいです。ありがとうございました。
• Masahiro (10/5): - とても良い！
• Scotty (10/5): Exceptional -
• Chui (9/5): Self catering but still have hotel services such as daily room cleaning, breakfast, hotel qualit - Spacious room. Location very good. Various range of Restaurants and supermarkets all withinin 10 min walk. Friendly staff whilst still self catering yet hotel services too Provided ideal home facilities access whilst still enjoying hotel services -pot pan, hob mini oven grill, microwave, fridge, kettle iron etc. Seasoning, oil, cleaning material. Also gave free late check out, which was very kind as flight was in the evening. Very organised and communication was very efficient.
• Mona (10/5): the room is big, clean and comfortable. There’s a balancing that we can dry our swimming suits. The breakfast had not mu - The staff are so kind and helpful! They let us check out around 15:40 so that we can come back and take a shower before we take our flight, which is really what we needed, cause we went to the waterfall in the morning and got wet, would be so nice if we can take a shower before we take the plane!! Thank you so so so much for letting us check out late! Really appreciate!! nope
• Theo (10/5): Best place in town - The staff was wonderful Everyone from the owner to the lovely couple working at the hotel. The room was large and clean. The breakfast could use a little variety. Stayed a week, and each morning, the breakfast was basically the same
• Fabio (6/5): Pleasant - Nice comfortable and spacious room with a nice view of the plants around. Breakfast was just ok, portions were small. Staff was polite but I found them a bit distant, they also urged me to check out even though there were not many customers that day. Just a bit pricey for what it offers, but accomodation in Palau is generally expensive.
• Kathleen (9/5): Perfection in Palau - Oya and the crew at Garden Palace were amazing throughout our stay. Everyone was extremely friendly and helpful, all while not being overbearing. We stayed in two different rooms during our stay: 201 and 305. They were nearly identical, both spacious, spotless, and well appointed. Every amenity I could think of was available in the room and there were opportunities to cook for ourselves with a toaster oven and stove should we choose. The sliding door to the balcony allowed us to let in the morning breeze and also look out over the rainforest below. Breakfast on the rooftop was always a highlight. There are places on the roof to also dry suits and other items from the day's excursions (thought there are also drying racks in the rooms and there is a balcony too!). The crew helped us hire a car during our stay, arranged for airport transfer, and provided recommendations on places to shop and eat. We would stay here again in a heartbeat! Nada!
• Keri (10/5): Exceptional - Oya and his staff had excellent hospitality and were very accommodating. The shuttle service to and from the airport was a welcomed inclusion to the room rate considering our flights arrived and left in the very early morning hours. Our online tour got canceled before we arrived and the front desk (Oya) was very helpful in finding us a tour on the day we had previously wanted. Overall a very serene and enjoyable stay.
• Vince (9/5): Superb -
• Takeshi (10/5): Comfortable and Reasonable Stay in Central Palau - Comfortable internet environment, Large room with jungle view, Good breakfast at rooftop terrace No swimming pool
• Bradley (10/5): Exceptional -
• J. (10/5): - 空港への往復送迎とダウンタウンに近いので選びました。 予約の段階からご丁寧に連絡をいただいてとても安心感がありました。 コロナの影響で急遽変更などがあったのですが、都度対応してくださり大変ありがたかったです。 最終日の対応も本当にありがとうございました。 お陰様で楽しくのんびり休暇が過ごせました。 設備類は、部屋が清潔で広くてとてもくつろげました。 キッチンがあり食器や調理器具、バスアメニティも充実していてよかったです＾＾ 屋上のテラスも風が気持ちよく、最高の心地よさでほぼ毎日ソファで本を読んでいました。 スタッフさんたちも礼儀正しく程良い距離感で感じがよかったです。 またぜひお世話になりたいです。 ありがとうございました。
• Jooyhun (6/5): 모든게 좋음 에어콘빼고 - 숙소는 오래되었지만 외관뿐아니라 실내도 깨끗이 잘 유지되고 있었다 화장실도 깨끗하고 조식도 깔끔하게 소박하게 잘 나오고 프론트에서 공짜로 언제든 캡슐커피나 차를 마실수있었다 하지만! 문제는 에어콘! 객실크기에 비해 작은에어콘은 당일에 투어를 마치고 돌아와 시원하게 쉬기에는 용량이 딸렸다. 5명이 한방에 있으니 더 더웠을수도 있고... 여튼 가든팰리스에 에어콘은 아쉬운점이 있었다 천정에 팬을 설치하면 좋을듯^^
• Verified traveler (8/5): So nice hotel~ - It was so good to stay there~~ The steps were very kind and the room condition was very good!
• 猫が好き (10/5): - ホテルの立地、部屋の清潔さ、内容に全く不便はなく、又、オーナーもスタッフもとても親切で次回もこちらのホテルに宿泊したいと思いました。
• Verified traveler (10/5): 추천합니다 - 팔라우내 최고수준 퀄리티의 룸 컨디션 항공정보를 미리 파악해서 서비스해주는 무료 공항 픽드립 서비스 해양 액티비티 많은데 매일 챙겨주는 비치타올 음식물가 비싼데 방에서 편리하게 요리할수있는 전자렌지, 냉장냉동고, 인덕션 쿡탑, 미니오븐 구비 편안하게 휴식했고 다음에 또 오고 싶네요
• Keiko (10/5): - ホテルスタッフの対応が良く気持ち良く過ごせました。シャワーの水量を気にしないと水がバスマットまでながれてしまいます。あと、足音が響くような気がします。特に明け方の足音が気になりました。足音は宿泊客が注意しなくてはいけない事ですが、、我が家も気を付けるようにしました。
• TAKA (10/5): - 部屋だけでなく施設はとても清潔。清掃が行き届いている。屋上のオープンスペースの空間がとても心地よく、朝食時だけでなく、夕暮れ時ソファで昼寝をさせてもらいましたが最高の空間でした。日本のジメジメとした湿気の世界とおさらばです。 ロケーションはダウンタウンの中心にありショッピング、カフェ困りません。夕食はこの辺りでもよいですし、別のレストランでもこのホテルなら送迎範囲内の距離にあるので良かったです。 最後にスタッフですが、凄く穏やかで細やかで配慮が行き届いています。ここが一番の評価ポイントですね。とても気さくな日本人の方が経営をしています。サービスマインドの高さの根源はこの方なのかなーと思いました。
• Verified traveler (8/5): 청결하고 시내 접근성이 좋습니다. - 직원들도 친절하고 숙박 시설도 깨끗하고 좋습니다. 엘레베이터가 없는게 조금 불편. 방음이 잘 되는 것도 조금 불편.
• CHIHIRO (8/5): 日系おススメホテル - 新婚旅行で利用しました。旅行代を少しでも節約したかったのと、台湾経由でパラオに行き、かつ台湾にも1泊する自由なプランがなかなかパッケージツアーにはなく、個人で申込みをしました。このホテルを選んで正解！食事は朝食に軽い軽食がついてる程度ですが、量を食べれば大丈夫。ホテル前は残念ながら海ではなく、バナナのジャングルが広がっていますが、写真映えはします。大型スーパーに歩いていけるので、急に物が必要になったり、水分には困りません。暑い国なので、多少の虫は出ます。 何より感動したのは、大きなホテルに夕食を食べに行った時です。そちらでは何をするにもルームナンバーを聞かれました。このホテルではスタッフ全員が私たちの顔を覚えて、戻ってくるとすぐルームキーをくれました。とてもアットホームで、いつでも親切に相談に乗ってくれるホテルです。日本人オーナーさんがおられ、日本語が通じる時もあるので、それも安心でした。ぜひおススメします！

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