Hotel Utz Jay

Location: 5a Calle 2-50 Zona 2, Panajachel, gt

Star Rating: 8.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Family rooms
• Luggage storage
• Tour desk
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Non-smoking throughout
• Shuttle service (additional charge)
• Public Bath
• Outdoor furniture
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Japanese garden
• Health or beauty spa nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Queen Room with Two Queen Beds

  This quadruple room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Superior Family Room

  This family room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Fan
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Deluxe Triple Room

  This triple room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Fan
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Standard Room One Bed

  This double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Standard Room with Two Double Beds

  This quadruple room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Family Room

  This family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Desk
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Triple Room

  This triple room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Fan
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Superior Queen Room

  This double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

• Superior Triple Room

  This triple room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Private bathroom
  • Satellite channels
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Socket near the bed

Guest Reviews

• Georges (9/5): Recommended for an agreable stay in Panajachel - Room : pleasant and stylish in a rustic way (eg brick walls with glass bottles inserted here and there) Beautiful and well-tended garden with places around to sit down in the shade and relax - WIFI reception was no problem Location: 2 minutes walking from the centre of the main street with lots of shops and restaurants
• Santiago (5/5): - Me cancelaron la reserva
• Marcial (10/5): - A estadia no hotel foi extremamente agradável e superou as expectativas de toda a família. Eu estava acompanhado da minha esposa e do meu filho de 11 anos, e todos nós adoramos a experiência. O quarto apresentou excelente comodidade, com camas muito confortáveis, ambiente acolhedor e um cuidado evidente com a limpeza e a organização. A decoração também chamou bastante atenção pelo bom gosto e pelo estilo harmonioso, tornando o ambiente ainda mais agradável. O banheiro encontrava-se sempre muito limpo e bem estruturado, transmitindo conforto e praticidade durante toda a hospedagem, além do café da manhã maravilhoso. Outro aspecto que merece destaque foi a qualidade do atendimento, tanto durante o dia quanto no período noturno, sempre realizado com atenção, cordialidade e educação. A localização do hotel é excelente dentro de Panajachel, permitindo fácil deslocamento e acesso aos principais pontos da cidade, o que tornou a experiência ainda mais confortável para a família. Além disso, o jardim muito bem cuidado trouxe um charme especial ao ambiente, criando uma atmosfera tranquila e acolhedora. Sem dúvida, trata-se de um hotel que deixou ótimas lembranças para toda a família, e que certamente será recomendado.
• Andrea (8/5): Soggiorno di alcuni giorni a Panajachel lago Atitlan Guatemala - Hotel carino e un po' defilato dal centro del paese, soprattutto per chi vuole passare giorni di relax. Panajachel è un luogo fantastico e ci sono molte escursioni che partano dal molo del lago Atitlan. Nulla
• Sofia (10/5): - Todo
• jose (9/5): -
• Raquel (9/5): -
• Sofia (10/5): Excelente estadía - Todo
• Camille (8/5): Calme & chouette personnel ! - Hôtel bien placé et au calme & personnel très agréable et serviable ! Rien de particulier
• Jennifer (9/5): Great place in an amazing location. - Great location just far enough from the main street to be quieter but close enough that you can walk easily to the waterfront and many restaurants. Big room with a nice outdoor sitting area. We booked our shuttle as well through the hotel and it worked out great. It has a very pretty courtyard. It would be great to have a safe in the room for valuables. As well the bed was extremely firm, too firm.
• Miguel (8/5): -
• Karla (8/5): -
• Paternina Berrio (9/5): -
• Susana (7/5): - Location and customer service We had 2 rooms and in both the showers were a problem because the water did not drain
• Guest (6/5): -
• Marcela (9/5): Muy agradable - ubicacion todo bien
• Roman (10/5): Perfekt - Ruhige Lage mit Fenstern gegen Garten, grosszügiges, sauberes Zimmer, gute Dusche, Trinkwasser steht neben Rezeption zur Verfügung. alles gut
• Deborah (10/5): We enjoyed our stay very much! - The property was beautiful. The location was convenient. The staff were extremely helpful. Having a wonderful breakfast restaurant available in the morning was especially helpful and delicious. We were very happy we chose Utz Jay for our stay in Panajachel Could not be helped but several dogs lived right next to our room and began barking loudly at various times during the evening and in early morning.
• Morales (9/5): - La ubicación cerca de todo Un poco aguado el colchón de la cama pero no es algo que afecte tanto si se puede dormir
• Lilian Susanne (10/5): Muy tranquilo y confortable - Siempre regreso porque me gusta, todo muy bien
• Diego (6/5): -
• ALESSANDRO (8/5): Confortevole e silenzioso - Hotel in buona posizione pulito e personale molto disponibile, possibilità di fare colazione buona presso l’hotel Silenzioso ubicato in una via laterale del centro Letto molto duro
• Eric (6/5): Inimaginable de pas avoir d’eau chaude. Signalé en partant l’hôtesse d’accueil semblait vouloir faire un geste mais son - Rien d’exceptionnel Pas d’eau chaude lors du séjour pour la douche 😒 et un wifi aléatoire
• Antoine (9/5): - Agréablement situé dans un beau jardin assez calme et proche des principaux commerces et restaurants. Le Temazcal en option est également très sympas 👍
• EDVIN (10/5): regresaria - excelente ubicación, parqueo comodo y buena atención. las estaciones de agua excelentes. facil de hacer check in. su jardin central me parece muy tranquilo y comodo. la jabonera esta oxidada y la cama no esta tan comoda
• Pat (8/5): - Beautiful garden area, close to lake, drinking water provided by staff
• Jesús (8/5): -
• AngelicaHC (10/5): Excelente opción en Atitlán - La habitación es aún mejor que lo que se ve en las fotos, súper central, cerca de abarroterias y restaurantes, tiene restaurante en su interior y las instalaciones verdes son super lindas, además tiene puntos de recarga de agua
• pascal (8/5): -
• Jessica (9/5): - Excelente ubicación La cama no era muy cómoda
• valle (9/5): The hotel was clean and close to everything yet quiet - Clean and close to everything yet quiet Restaurant only served breakfast
• Nahuel (7/5): -
• Constanza (8/5): Una buena opción con mal personal. - La ubicación La persona que esta en recepción tiene muy mala actitud.
• Karem (8/5): - Está bien ubicado. Es un hotel ee estructura tradicional !
• EDSON EDMUNDO (9/5): -
• ROBERTO VLADIMIR (10/5): Súper recomendado. - Céntrico y todo en orden. Todo está ok. Conforme al precio.
• Alejandro (10/5): Un gran oasis - La habitaciones son muy grandes, muy bien ubicadas, no se escucha nada al dar las habitaciones a un jardin donde todas las habitaciones tienen un porche individual. Merece la pena. Ademas tienen una agencia de viajes con unos precios ligeramente mejores al resto. El servicio del hotel es muy bueno, te ayudan con cualquier duda. El precio del desayuno es un poco caro.
• Beatriz Alejandra (8/5): - La atención del personal y el desayuno Las intalaciones tuvieron un fallo en cual resolvieron con premura.
• Véronique (10/5): Chambre spacieuse dans un magnifique jardin! - Magnifique bungalow dans un très joli jardin, fleuri avec pleins d’oiseaux. Bien situé mais dans une rue tranquille. Les déjeuners disponibles sur place étaient très bons. Le personnel était attentionné et la chambre confortable. J’y reviendrais assurément! Tout était parfait!
• Andreas (9/5): Muy buena opción para empezar o terminar tu estancia en lago Atitlan - Utz Jay tiene unos jardines muy bonitos y personal de recepción muy amable. Mi habitación era grande con una cama muy cómoda y la ducha tenía agua bien caliente. Pasé una noche antes de continuar mi viaje y volvería seguramente.
• Davide (8/5): -
• Miguel (10/5): - Las habitaciones y la ubicación excelente. No sé escucha ruido de los demás huéspedes. Relación de precio y que no incluya el desayuno.
• Cynthia (8/5): -
• GABRIELA (9/5): -
• Tim (9/5): Nice place for the price in the centre of Pana, would stay again. - Very tranquil and relaxed atmosphere with nice garden area. Staff were extremely helpful in arranging transportation. All good - would stay again. A kettle in the room for tea or coffee would be a good addition.
• Arelis (10/5): -
• Vlieghe (10/5): Uitstekend hotel, aan te raden. - Prachtige tuin, heel centrische locatie maar toch konden we zalig wakker worden met het gefluit van de vogeltjes als enige geluid. Mooie en ruime kamer, met alles wat we maar konden nodig hebben. Alles was perfect.
• Maciek (9/5): -
• Maximilian (10/5): Sehr schönes Hotel - Sehr schöne Anlage mit Garten. Tolles Frühstück. Das Personal war freundlich und hilfsbereit.
• Debra (10/5): -
• David (9/5): Off the beaten path hotel with character; excellent value - Easy checkin; complimentary luggage storage; filtered water, quirky architecture; lovely garden. No complaints.
• Ancelmo (8/5): -
• Wouter (10/5): Very comfortable and quiet - Amazing and quiet location. -
• Catherine (8/5): Very pretty gardens and delicious breakfast. - Friendly, helpful staff. Delicious, large breakfast. Lovely gardens and a balcony to sit on to enjoy them. Noisy dogs next door who barked all night.
• Maria Alejandra (9/5): - Good location
• Kathryn Anne (9/5): Great location, nice but a bit noisy. - Good location, comfy and clean bedroom, nice hot shower, pretty garden. Availability of filtered water to brush teeth and drink (it was recommended by the hotel). Quite noisy. To be fair, in part it was due to the location being close to a busier area, but the staff and some guests were a bit too loud in the mornings.
• MIJAIL (9/5): Lugar encantador muy cerca del lago - Hotel bastante céntrico, a una cuadra de la calle principal, en un lugar muy tranquilo. Habitación muy grande con un portal exterior propio con dos butacas, donde se puede fumar, una sala con sofá y dos butacas, y luego la habitación y el baño. Agua caliente. Varias redes de internet, siempre funciona alguna. Hay alguna más rápida. Desayuno delicioso y barato. El patio interior del hotel es precioso, con árboles y luces colgantes. Las excursiones que reservamos y el traslado de regreso al aeropuerto La Aurora fueron muy puntuales y serias. No hacen comida ni cena en el restaurante, pero en Panajachel hay muchos sitios para comer. Para pagar la estancia aceptan tarjeta de crédito, pero la agencia que hay en el hotel, para las excursiones y traslados no, y hay que pagar en efectivo en Quetzales (tampoco aceptan otra moneda). Los cajeros cobran una tasa altísima por sacar dinero, como 15% de comisión, más lo que te cobre luego tu banco. Las casa de cambio dan un cambio absurdo por los EUROS (7,2 Quetzales cuando pagando con tarjeta eran 9 Quetzales. Y el banco daba 8 Quetzales, tampoco una maravilla).
• De Geytere (10/5): -
• JoeM (10/5): Nice hotel, great location. - Excellent stay. The garden in the center is so peaceful, and my room was very nice. Lots of hot water. Breakfast can be bought at the restaurant, and it was good. Laundry service. Staff was friendly and helpful. Finally, the hotel is in a perfect location in Panajachel, on a very quiet street.
• Angel (8/5): -
• Fernández (10/5): Excelente opción en Panajachel - La ubicación estuvo genial, habitación grande y cómoda, delicioso desayuno, personal amable y atento. El smart tv no funcionaba muy bien, pero tenía televisión por cable entonces no hizo mucha falta.
• Janice (10/5): Exceeded My Expectations - My room was spacious, comfortable and spotlessly clean. There was a balcony overlooking a beautiful garden and the location was great. Restaurants, markets and boat launch were easy to walk to. Staff was super friendly. Liked everything!
• Makeily (8/5): Muy buen lugar para hospedarse - Céntrico y seguro Que no incluyen el desayuno
• César (8/5): Bonito hotel - La ubicación y amabilidad del personal Había un ruido en el techo que molestaba por la noche y no dejaba dormir con tranquilidad.
• Pablo (10/5): -
• Héctor (8/5): -
• Etienne (9/5): -
• Valdez Gonzalez (10/5): - La ubicación, precio acorde al servicio
• Felipe (8/5): -
• Nora (9/5): -
• Lu (10/5): - Love the room. Feels like we have a small cabine in a tropical garden. Also very spacious. Staffs were very helpful. They also organized our transport to Guatemala City. Breakfast was lovely. Drinking water was unlimited!!! The dogs barking at night. But that's all over pana. Dogs are out of control.
• Oreste (9/5): Bueno bonito barato - Personal muy agradable y sus jardines y tranquilidad
• Huynh (10/5): - We loved absolutely everything about our stay here. The staff went above and beyond. Clean and comfortable. Would go back in a heart beat
• Céline (10/5): - L'hôtel est calme et très agréable. Bon rapport qualité/prix. Rien
• jean-philippe (8/5): -
• Jill (10/5): Very good value and great location. - Beautiful garden, large room and porch. Very friendly and helpful staff. Can't think of any negatives.
• Eric (10/5): - This hotel was in an excellent location on a quiet street off of Santander where you could find restaurants, ATM's, tours and anything else you would need. The room was large, clean with very a very comfortable bed.
• Susan (8/5): Good for a couple of nights - Nice garden and room off garden Not enough hot water and key to door was a problem
• עופר (9/5): -
• en (9/5): - Would like coffee machine in room or courtyard .dogs barking but not at resort ....so what can you do .
• Richard (9/5): Good location, pleasant garden, clean functional, large, light-filled room (bungalow). Good breakfast. - Location was excellent, on a quiet street but still very close to the action. It has a very pleasant courtyard. The shower was a little tricky (to get the hot and cold mixed properly). When we stayed here 18 years ago there was more garden area…please don’t build anymore…the garden area is one of the best features of this hotel.
• Bernie (9/5): Great place to stay - The location was great. It was off the main strip but within a 3 minute walk. The staff were fantastic; so cheerful and helpful. The room was big (we had a triple room), the shower was hot, the view of the gardens was lovely too. There is somewhere to sit outside too. You can have breakfast there if you wish. In all fairness, what we paid for the room, there is nothing I can complain about.
• Francine (9/5): - La disponibilité du personnel La literie trop inconfortable
• Camille (8/5): Magnifique jardin au calme - Emplacement au top à proximité de tout et au calme. Petit comedor Mary situé au bout de la rue pour prendre des repas, bon et pas cher Le jardin est magnifique et bien entretenu, nombreuses fleurs et arbres fruitiers. Excellent petit déjeuner et pas cher du tout. Le personnel est très agréable. Je vous recommande cette très bonne adresse. La chambre était un peu sombre (RDC) n°7 Salle de bain étroite
• William (10/5): -
• James (9/5): Overall, the Hotel Utz Jay was a good value for the money. - The breakfast was very good although not included with the price of the room. Dogs barking at night, some noisy children playing in the common area, and some loud guests in a nearby room
• Prasun (10/5): -
• Francien (8/5): Prima hotel op goede locatie - Vriendelijk behulpzaam personeel, centrale ligging. Goed ontbijt. Prima tour bureautje bij het hotel. Uitstekende wasservice. Rustige locatie Bedden naar mijn smaak aan de harde kant. ‘‘s nachts koud in de kamers.
• Buckmaster (10/5): - Loved everything! Room was clean, the courtyard was beautiful and had a table for our group to enjoy. The breakfast was great, staff very friendly.
• John (10/5): My Favorite Hotel in Panajachel been staying here for years. - I live staying at this hotel. It feels like Home.
• David (8/5): -
• James (8/5): Convenient location, comfortable beds and bathroom, nice grounds -
• Karen (10/5): We would definitely stay again. - Felt like a little oasis inside the town of Panajachel, but in a central location convenient to everything. A great shower and a great breakfast. Beds were a little firm.
• andrea (9/5): superlage im ort, sehr nettes personal - lage im garten, gepflegt und sauber ziemlich laute geräusche in der nacht
• Carol (9/5): Well priced convenient hotel - Comfortable and clean with convenient location. Good lighting. Beautiful garden Breakfast not included but large choice
• Michael (9/5): -
• Deborah (10/5): -
• Keyla (10/5): -
• SHIRLEY (8/5): -
• Alba (9/5): - La tranquilidad

Photos