San Rocke House Hotel
Location: Calle del Farol 167 y Avenida 12 de Abril, Cuenca, ec
Star Rating: 8.4 Stars
Property Type: Hotels
About this Property
Charming Boutique Hotel in Cuenca
Unique Rooms with River Views
Indulge in comfort with rooms offering a flat-screen TV, and some with a terrace or balcony overlooking the picturesque Tomebamba River. Each room features a private bathroom with a refreshing shower.
Convenience at Your Fingertips
Enjoy complimentary WiFi during your stay at San Rocke House. Benefit from our 24-hour front desk and explore the gift shop for souvenirs to remember your trip by.
Explore Cuenca's Cultural Gems
Immerse yourself in the local culture by visiting nearby attractions such as the Pumapungo Museum, Modern Art Museum, and Straw hat Museum, all within walking distance from the hotel.
Book your stay at San Rocke House now for an unforgettable experience in Cuenca!
Important Information
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Luggage storage
- Express check-in/check-out
- Tour desk
- Soundproof rooms
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Public Bath
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Japanese garden
- Hosted evening meal (reserve)
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Quadruple Room, Multiple Beds, Connecting Rooms
1 King Bed and 2 Large Twin Beds
452 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Phone and iron/ironing board (on request); cribs (free) available on request
Comfort - Daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (4 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Interconnected room(s) available
- Hardwood or parquet floors
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Connecting rooms available
- Bedsheets provided
- Soap
- Smooth flooring in room
-
Quadruple Room with Terrace
This quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Max Occupancy: 6 (4 Adults)
- Shower
- Toilet
- Private bathroom
- Cleaning products
- Toilet paper
- Shampoo
-
Deluxe Double Room, 1 King Bed
1 King Bed
279 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Phone and iron/ironing board (on request); cribs (free) available on request
Comfort - Daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Interconnected room(s) available
- Hardwood or parquet floors
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Smooth flooring in room
-
Superior Room, Balcony
1 King Bed
322-sq-foot soundproofed room, located on the top floor, balcony
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Phone and iron/ironing board (on request); cribs (free) available on request
Comfort - Daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Interconnected room(s) available
- Hardwood or parquet floors
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Location - top floor
- Smooth flooring in room
-
Club Twin Room
2 Large Twin Beds
279 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Phone and iron/ironing board (on request); cribs (free) available on request
Comfort - Daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Interconnected room(s) available
- Hardwood or parquet floors
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Smooth flooring in room
-
Twin Room
Offering free toiletries, this twin room includes a private bathroom with a shower. This twin room has a private entrance, parquet floors, a flat-screen TV with cable channels and garden views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Cleaning products
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
-
Superior Queen Room
This double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Telephone
- Toilet
- Private bathroom
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Cleaning products
- Terrace
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
-
Deluxe Quadruple Room
This quadruple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 3 beds.
Max Occupancy: 6 (4 Adults)
- Shower
- TV
- Telephone
- Toilet
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Private entrance
- Hardwood or parquet floors
- Cleaning products
- Terrace
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
-
Triple Room with Terrace
This triple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Telephone
- Toilet
- Private bathroom
- Satellite channels
- Cleaning products
- Terrace
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
-
Double Room with Private External Bathroom
Providing free toiletries, this double room includes a private bathroom with a shower. This double room provides a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Shower
- Toilet
- Private bathroom
- Cleaning products
- Toilet paper
- Shampoo
-
Superior Triple Room
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Cots
Guest Reviews
- Javier (9/5): Buen precio y Calidad - Precio Parqueo exterior
- Coello (10/5): -
- Dayana (1/5): Terrible - Nos llamó la atención las fotos del perfil pero q decepcionó al llegar Todo, habitación con mal olor en ropa de cama, pelos en la sábana, no nos dieron el desayuno ofrecido en la tarifa y un día no tuvimos luz xq no había pagado el encargado y nadie nos notificó hasta q bajamos a averiguar si ya nos iban a arreglar el problema, sector peligroso
- Solange (10/5): -
- EDUARDO XAVIER (8/5): -
- Margarita (6/5): Normal - Plantas y cuadros Espacio muy pequeño de la habitación Baño incómodo
- Richard (7/5): A great place for a short stay, room we had was too small for an extended stay. - The property has restaurants and shopping nearby. Breakfast that was included was good. Nice place for a short visit. We appreciated that the property welcomed pets with no extra charge. Room was smaller than it looked on the listing. There wasn’t a coffee pot in the room and coffee wasn’t available until the restaurant was open.
- Maria Eugenia (8/5): Buenas ubicación y excelente relación calidad precio - La ubicación Es un poco ruidoso. Había huéspedes dentro del hotel reunidos en las áreas comunes que no dejaban dormir. Esa sería la única cosa por mejorar. Por lo demás, conforme con todo.
- Sebastian (9/5): -
- Luis (9/5): -
- Guido (8/5): -
- ROSA LUCIA (10/5): CONFORT - Súper acogedor, habitaciones en perfecto estado y con servicio completo para el huésped. Todo estuvo conforme.
- Johnny (8/5): Agradable y cómodo.. - Fue cómod, limpio y atentos con la ayuda En cuanto la propiedad muy bueno, sitio tranquilo relativamente cerca a la atracciones, el único evento no agradable es que solicitan el 50% anticipado a pesar de que se reserve en booking sino se hace el pago previamente aparentemente no realizan la reserva y debe ser cancelado en efectivo una vez llegas a la propiedad Porq si es tarjeta sube el precio debido a que estaba en “oferta” según indicó un encargado del hotel,
- Cedeño Morán (9/5): Relajante. - Lugar tranquilo No dan frutas en el desayuno.
- Ana Cláudia (9/5): - La atención muy buena el personal muy amable y siempre disponible a ayudar, importante puedes ir con mascotas No tiene secador de cabello en todas las habitaciones
- Anastasia (9/5): Im from Russia. And fits time in Ecuador, and I can say that in this country amazing kind people and beautiful nature. H - Good personal, nice location. Хорошее расположение, спокойно и безопасно Немного показалось нечистое белье на кровати(
- Joselin (10/5): -
- Cantos (8/5): - Estaba cerca del centro histriónico El desayuno muy poco y falta frutas
- Muñoz (9/5): - Buena ubicación, buena atención El internet no es bueno
- Carlos Andres López guti (9/5): Excelente Lugar - SU ubicación
- Karol (8/5): -
- KaoruMatsuri (5/5): - No era lo q había solicitado pedí una habitación con terraza la habitación qué me dieron fue muy pequeña el baño no olía bien estaba muy al fondo del lugar me dio un poco de miedo y el garaje estaba a full distancia no pude descansar por la preocupación de mi vehículo
- Vizuete (10/5): Muy buena atencion y comodidad - Aseo habitaciones, atencion del personal Ubicacion
- Baltazar (10/5): Muy amables y excelente ubicación - La ubicación y amabilidad de quienes atendieron
- Yao (8/5): -
- Luis Alberto (10/5): - Buena ubicación y muy cómodas las instalaciones del hotel. Todo ok. Nada que objetar.
- Washington (9/5): -
- Nidia (6/5): - El lugar es acogedor pero muy pequeño, y aunque el personal fue muy atento, los huéspedes hacian mucho ruido. Nos quedamos 3 noches en Julio, no recomiendo una estadía mas larga. Es conveniente la ubicación y tiene lugares para comer alrededor. Caminando llegas al centro histórico en 15 a 20 mins. No lo recomendaría para familias con niños pequeños. El desayuno incluido es pre-determinado por dia por lo que no puedes elegir que comer.
- Belén (7/5): - La ubicación El internet en la habitación era muy malo
- Diego (8/5): -
- Raúl (8/5): Buena relación calidad - precio -
- Byron (10/5): -
- Hinojosa (10/5): -
- Mauricio (1/5): Pésimo servicio - Nada. Tengan mucho cuidado no se confíen. Pueden quedarse en la calle sin hospedaje. Nos cancelaron irresponsablemente la reserva una hora antes. Nos dejaron botados sin hotel luego de viajar 10 horas en auto y dijeron que Booking era el responsable
- Fabián Andrés (8/5): -
- Santillan (10/5): Increíble. - Me encanto la traquilidad del lugar y la terraza. La verdad todo me agrado.
- David Mateo (8/5): Great place, needs to improve parking access - The place was nice, maybe a little pricey but the location is great so you actually get your money's worth There has to be another way to manage the parking access. If i needed to park or drive somewhere I needed to wait so that the front desk manager would take me there because there was no way of opening the parking lot gate without him.
- Sary (10/5): Exceptional -
- Carolina (10/5): Exceptional - Excelente atenciom
- Stanley (9/5): Superb -
- Mauricio (10/5): Muy recomendado - La atencion estuvo muy buena, la zona es segura. El personal ayudo mucho en la estadia. Regresaria cuando lo necesite otra vez
- Franklin (7/5): good - If you are going to sale beer and turn on a tv in the bar / restaurant area, when the passenger ask about listen music while is drinking beer, the advice about don´t make noisy is a clear miseducation signal To receive no asked advices from the wrong person, like I have to be quite and not noisy because I wanted to drink a beer listening music; absurd.
- Daniela (8/5): Perfect for visiting the city - Very cozy and comfortable The floor in the shower was filled with water while showering.
- Paola (7/5): Just for sleeping - The restaurant near to the hotel Breakfast poor
- Valeria (8/5): The personnel were great, very professional and ready to help with anything. I enjoyed the stay, it felt safe, homey and - Nice, clean, beautiful. Great location. Sometimes the water lost pressure while taking a bath. Other than that, really good for the price.
- Jorge (10/5): Nice and clean property staff was very helpful made the short stay excellent, Nice Breakfast, rooftop Terrace was amazin - Third floor Terrace is amazing ,comfortable rooms,friendly staff.
- Carolin (10/5): - Nos encantó el hotel, el servicio del personal del joven de recepción y la chica de servicio en la cocina. Desayunamos muy ricos. Parqueaderos en área segura y tranquila frente al hotel. Ximena la administradora un amor también. En cuanto al hotel tiene una ubicación muy cerca del centro histórico a pies. Al lado puedes alquilar bicis. Tiene agua caliente. Buenas cobijas y amplias habitaciones. Amamos el lugar y volveríamos nuevamente
- Diana (10/5): - Muy buena atención del personal las habitaciones súper limpias los desayunos excelente
- Roberta (10/5): Exceptional -
- mark (10/5): Safe, clean - So quiet, clean, nice inside. For the money well worth it
- Marlenin (9/5): Superb - The people The location
- Grant (9/5): Charming! - Location convenient to historical centre Beautiful building Big rooms Friendly and helpful staff Nothing.
- Craig (7/5): Good -
- Farm (9/5): Superb -
- Tatiana (10/5): - Me gustó mucho la atención perfecta
- Thomas (8/5): Very good - Friendly resourceful staff ✌️😁
- Victor (9/5): Superb -
- Ellen (6/5): Good location but a bit pricey for services offered. - Comfy beds, good location next to university and historical center. Great restaurants and bars nearby. Warm showers. Very sparse rooms and breakfast. Everything okay, but does not reflect the price range. Had to change rooms after one night because door didn’t lock (they offered it, staff is accommodating). Quite noisy due to thin walls (could hear regular conversations) and loud doorbell whenever someone wants to enter at night.
- Omar (7/5): Good -
- Ashley (10/5): Exceptional -
- Ronald (8/5): Very good -
- Claudia (10/5): Exceptional -
- Daniel (6/5): Pleasant -
- Lourdes (8/5): Very good -
- Daniel (4/5): Alojamiento para mochileros. - Ofrecen muy poco para el costo de la habitación, es un hotel de mochileros y lo hacen pasar como un buen hotel, la atención es pésima, excepto por Oscar que fue muy atento, los demás fueron inoperantes. El lavadero siempre estuvo tapado y nadie lo resolvió, el desayuno es muy mínimo, no variado y toman media hora en servirlo. El parque o es a 2 cuadras.
- Ana (10/5): Great! - Amazing attention, helpful staff, excellent location, fair price and grest breakfast.
- Douglas (7/5): Great location but too noisey. - Great location. Very professional and helpful staff. The shower water temperature was too cold. You could hear people walking in the halls, car doors closing, dogs barking, sqeaking floors.
- Ricardo (8/5): - Atención de primera de sus host, tranquilo, limpio, buen servicio, un hotel familiar y quienes no les gusta el bullicio, el internet si deben mejorar la conectividad. Personal muy buena onda..
- Verified traveler (8/5): - Muy agradable pero se escuchaba todo lo que hacían en el comedor y cocina. El precio estuvo bien
- Jennifer (2/5): - THE PROPERTY DIDNT HAVE OUR RESERVATION. We had already talked twice with the hotel confirming that our reservation was made successfully. But when we got there, they didn’t provide any solution or alternative even though it was really late at night. We had to call several hotels and knock on their doors until we found someone to take us in.
- Victor (8/5): - Bueno y central, los desayunos muy malos y poca variedad
- Verified traveler (10/5): - Excelente lugar, cómodo y limpio. Cerca del centro de Cuenca y a lugares comerciales
- A (8/5): - Great area, cute hotel, big breakfast. Our room was pretty loud at night due to street noise, so not great if you’re a light sleeper. The main thing that stops me from giving it a perfect review is that we had no internet in our room. However, I’d stay there again but just ask for a quieter, better connected room.
- Edisson Stiven (4/5): Muy normal y poco confortable - Las fotografías muestran otra realidad. Se siente mucho ruido, el desayuno es monotono. Hay poca privacidad, por lo menos debería haber un blackout para las ventanas. En general muy costoso para lo que ofrece. El internet es lo peor
- Verified traveler (10/5): Hotel eccellente, ottimo rapporto qualità prezzo - Hotel eccellente, ottimo rapporto qualità prezzo, a due passi dal centro e dall'Università di Cuenca, in una zona silenziosa a due passi dal Rio Tomebamba. E' la terza volta che ci vengo e mi sono trovato sempre benissimo. Unica pecca è l'assenza di un armadio adeguato per disporre il vestiario, ma il problema è sicuramente superabile.
- maria del carmen (8/5): - no es un lugar para parejas, pero si para ir de negocios o solo
- Alberto (8/5): - En general cubrió las expectativas, sólo que nos sorprendió que teniendo tres plantas con habitaciones, no aclaren que no posee ascensor.
- Verified traveler (10/5): - Nicely done restoration of a historic building near the city center and restaurants.
- Marcelo (10/5): - Excelente servicio y atención
- Richard (10/5): Great Adventure - Great time. The hotel is beautiful and the staff are extremely helpful and courteous. The hotel is well located close to Old Town and all the major parts of the city. Public transportation is just a block away. The breakfast was delicious. The Wi-Fi was reliable and fast.
- PC988 (8/5): Clean and Comfortable - So just make sure you don't get the room nearest the entrance, it's a bit noisy as others have mentioned. Get a 3rd floor room and enjoy the terrace. Also, very near the University of Cuenca and 20 minutes up to the old town.
- MarceldeBuenosAires (4/5): Basic and noisy room - Totally agree with a previous review ' Bad design, no sleep'. The design is not that bad. It is basic, and luckily no kitsch. And yes, we partly booked because it looked so nice. The last room available was the one with the shared bathroom. No problem with that. But what they did not tell you, is that the room is 'exposed' to basically all the noises of the hotel. The doorbell , the reception, the cracking wooden staircase, two sides of the room 'connect' with the corridor. Inside the room, a double bed, no way to hang your clothes, no desk, no chair.. What else could be missing here? I also asked for a gluten free breakfast. the question went completely ignored. Yes, we were allowed to check in early upon our arrival by night bus from Quito. But this fact confused them to the extent they got the dates wrong. And had I not objected to the basic and non existing GF breakfast, I would have been charged 2 extra breakfasts too. There is plenty of staff, but only one at the time and communication between them seems to be poor. The lady of the house showed her face only 1. She might benefit from being more present. On a positive note, I like the location, and ys, they seem to get a lot of business from the nearby university. So their future is secure.
- sarbrit (4/5): Bad design! No sleep! - This is a difficult review because the hotel was pretty cool looking with an excellent concept that was poorly executed. It is built in an old brick building with the intention to have an incredible atmosphere. The problem - all the rooms surround a brick atrium? (not sure how to explain it) in the middle. The reception is an open concept. The echo through this brick center is unbelievable. We heard the phone ringing at 2am in the morning. People walking on the wood steps echoed. Any shut of a door could be heard. Anyone who came in and talked to the reception could be heard. I literally heard someone in another room snoring. The hotel is next to a bar and we heard the music playing all night. The design was like an amplifier. I hardly slept for 5 nights.
- oravlaolam (8/5): Comfortable and inexpensive - Staff is attentive and kind. Location is excellent if you want proximity to the University of Cuenca and the river. Breakfast service is minimal but sufficient. An excellent restaurant, Magnolia, is just a 3 minute walk across the river for lunch and dinner.
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