San Francisco Proper Hotel
Location: 1100 Market Street, Entrance at 45 McAllister, San Francisco, California, 94102, San Francisco, US
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to the San Francisco Proper Hotel, where modern luxury meets unparalleled city access.
Luxury Accommodations
Indulge in one of our 131 air-conditioned rooms, each featuring plush pillowtop beds enveloped in Frette Italian sheets. Stay entertained with flat-screen televisions and stay connected with complimentary Wi-Fi.
Culinary Delights
Savor Californian cuisine at our renowned restaurant, Villon, or unwind with room service available 24/7. Choose from two bars/lounges for a refreshing drink, while enjoying a hearty breakfast served on weekends until 1 PM.
Recreational Amenities
Stay active in our 24-hour fitness center or take in breathtaking views from our rooftop terrace. With extras like concierge services and express check-out, we ensure a seamless experience for both leisure and business guests.
Book your stay today and embrace the San Francisco experience like never before!
Important Information
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Proposal/romance packages available
- Express check-out
- Free bicycles on site
- Electric car charging station
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- ATM/banking
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Express check-out
- Meeting rooms
- Smoke-free property
- Braille or raised signage
- Free bicycles on site
- Rooftop terrace
- 24-hour fitness facilities
- Electric car charging station
- Housekeeping on request
- Couples/private dining
- Private picnics
- Proposal/romance packages available
- Banquet hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Food and water bowls
- Change of bed sheets (on request)
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Premier Room, 1 King Bed, City View
1 King Bed
250-sq-foot room with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Premier Room, 1 King Bed
1 King Bed
246 sq feet
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Room, 2 Twin Beds, Courtyard View (Proper Bunk)
2 Twin Beds
175-sq-foot room with courtyard views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Deluxe Room, 1 Queen Bed, City View
1 Queen Bed
225-sq-foot room with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Premier Suite, 1 Bedroom, City View
1 King Bed
550-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Premier Room, 2 Double Beds, City View
2 Double Beds
250-sq-foot room with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Junior Suite, 1 King Bed, City View
1 King Bed
350-sq-foot room with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
-
Junior Suite, 1 King Bed, City View
1 King Bed
350-sq-foot room with city views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 50-inch flat-screen TV, premium channels, and tablet computer
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Low-height view port in door
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Champagne service
- Window screens
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Mobile key entry
Guest Reviews
- K3948JYem (10/5): Beautiful experience! - Absolutely stunning hotel - I felt like I was the star in a movie the whole time! I really appreciated the attention to detail, both in the decorations but especially with the staff. We ate at Charmaine's and enjoyed food both out on the rooftop with amazing views, and then moved inside to the bar. Service was very friendly and the food was delicious. The location is good for getting around San Francisco - it is an urban area but the hotel experience is totally worth it.
- hanabnana13 (10/5): Cozy and chic! - Loved our stay at the San Francisco Proper Hotel! We came into the city for a girls’ trip over spring break (teachers off duty!) and it was the perfect spot. The staff were so friendly and welcoming—Brady especially went out of his way to make sure everything felt thoughtful and taken care of, which really made our stay stand out. The rooftop bar was such a highlight—great energy, beautiful views, and the food was fantastic. We especially enjoyed the oysters and sliders. The whole place has that effortlessly cool, cozy feel that makes you want to linger a little longer. Looking forward to staying there again!
- Drupa99 (10/5): Quality - Location is a bit sketchy, but its San Francisco - the entire city is kinda sketchy. The property itself was very nice. The staff is super attentive. The interiors are super nice. The food was very good. Everything about the hotel itself was great. I would definitely come back in the future...
- johncR5610JU (10/5): Most beautiful hotel in the country? - This is one of the most beautiful hotels in the country by a long shot. The staff is always friendly and helpful. The rooms are stunning and the restaurants are amazing. Make sure you get dropped off at the correct spot or valet and you'll have a wonderful experience.
- BeverFox (4/5): Great location to buy crack and step in human feces. - I came to town to buy crack and fentanyl, and this hotel was perfectly situated. I was also attempting to contract some infectious diseases and share some needles. JK. I know this neighborhood is not the hotel's fault, but Marriott cannot be charging rates like this for a hotel on the sketchiest block in the US. The rooms, interior, and staff were all excellent, but because we couldn't leave the hotel safely after dark and the restaurant/room service is limited at night, our evening was spent eating delivery and watching the junkies from the 7th floor. I normally check TripAdvisor before booking, but didn't bother on this one, my bad. I hope I make it to the Uber safely after checkout tomorrow. If not, RIP me.
- scotttT8736HR (6/5): Good, but a couple sour points - Great public spaces and restaurants inside hotel. Rough area of SF though, but can't blame hotel for that. Be prepared to call car or drive anywhere, didn't want to walk at night. Good service, but room was not fully cleaned upon arrival. Housekeeping only available upon request, but we weren't told that at check in. Great food options, probably fastest in room dining delivery I've ever had (20-25 min from tone order was placed). Rooftop bar is great.
- texasbigmike (6/5): Nice hotel in a sketchy neighborhood - Good hotel with great staff. It's a property that has a lot of character. The door staff, counter staff and room staff are all great. I didn't eat in the restaurants so I can't comment on those amenities. The only negative I have regarding the property is the surrounding areas have a heavy population of homeless people at all times of the day. While there were none on the actual property, they were everywhere around the block which made walking to nearby restaurants concerning. The homeless people were also very vocal at night. It was common to be woken up by the sound of homeless people loudly yelling on Market street. The hotel is a nice property but I won't likely stay here again due to the outside conditions.
- calvinpoway (2/5): Do not stay - The hotel doormen are the best part of this experience. Upon check in tv's did not work, the sink stopper was broken so we could not drain water and no one came for 24 hours to fix these problems....on top of this this neighborhood is some of the worst in SF- you can not walk safely day or especially night. Open drug sales, prostitutes, drug users out of their minds- It is just not worth it. If you take a Waymo as the hotel suggests it will NOT drop you at the hotel but several blocks away in a similar section of town. There are no amenities at this hotel- the rooftop is nice but extremely pricey for what you get- additionally this is the darkest hotel I have ever stayed in- Hallways, elevators, rooms- and this was a king suite- dark everywhere- living area and bath- This hotel is just NOT worth a visit......
- ryanpyzik (8/5): Proper review - Great location, friendly staff, rooms are up to date and well stocked with amenities. I would recommend staying here when needing to stay in SF
- NMMJ (4/5): Expensive, awful area - I stayed at this hotel for a business trip so I would not have picked it. The staff were friendly and attentive, the beds were super comfy and rooms well appointed. Room service was swift. The roof bar was really nice, good cocktails and wine list. The tenderloin areas of San Francisco is tragic, don’t stay here. So many unwell homeless people. Have to get an uber to go anywhere. The hotel was very expensive and had tiny rooms. Breakfast was not included. Dark decor in rooms and lights so dim you can’t see in the wardrobe. Sorry folks not coming back
- 127pamalan (4/5): Disappointing - I was underwhelmed by this hotel and will not stay again. The common areas were dingy and tired, and the neighborhood felt unsafe when returning from dinner in the evening. The coffee in the lobby was excellent, but there was no coffee maker in the room. The staff's hospitality was inconsistent, with door staff standing by while I hauled my bags up the stairs unassisted. On the positive side, the bed was excellent, the room was clean and extremely quiet.
- monsterc2026 (10/5): Great hotel beautiful interior and rooftop.... excellent staff service - Celebrated 50th bday with friends... great view and interior was stunning... rooftop spot was amazing! The suite was spacious and well decorated. Will book again!
- Climber40813897216 (2/5): $700/night for a bunk bed - The hotel is in a terrible location. It does not feel safe to walk around. If you booked a bunk bed, think twice. They are small and uncomfortable.
- D6EMrh (2/5): Fentanyl, Feces, and an early checkout... - While the neighborhood is not the hotel's fault.. it is shocking to me that Marriott markets a "luxury" hotel that costs $600-$1000 a night in an area of San Francisco that is truly disturbing. At night, you cannot step foot outside of the hotel. It is like the walking dead - an open air drug market packed with hundreds of people openly shooting up, defecating on the street. It is a mix of zombie apocalypse, mental health crises, and bodily waste...that is still present on the street in the morning. Literally, watch out for multiple piles of human feces scattered throughout the sidewalk in the morning. I had booked for 2 nights and switched hotels because coming back at night was harrowing. During the day it was like a dystopian Black Mirror episode - mix of heavy homelessness, tons of people rolling off drugs from the night before, and tech bros at an AI conference. It is all so so sad. Save yourself some money and stay literally anywhere else in the city.
- Rajangirish (2/5): small, dark, dirty, unfunctional - Terrible hotel. Rooms are small, dark, dirty, non-functional... no place to store clothes. The carpet in the entry was stained and dirty and set the tone. The restaurant staff was amazing was the only highlight.
- I6078UFryank (10/5): Surreal Stay in SF - Great experience at Proper. Never had been to SF before and this hotel made our trip worthwhile. Great rooftop bar, great staff, and wonderful room. Will be back.
- arthurdZ4586JK (10/5): A Favorite SF Theater Stay — Stylish, Quiet, and Perfectly Located - This wasn’t our first stay at the San Francisco Proper Hotel — we’ve stayed here a couple of times now — and it continues to be one of our favorite spots when we come into the city for theater weekends. The location is incredibly convenient for the theater and makes it easy to enjoy everything nearby, especially the great restaurants and energy around Hayes Valley. We love being able to walk to dinner, the show, and back without worrying about transportation. The hotel itself has a chic, designer charm that feels uniquely San Francisco — stylish, comfortable, and thoughtfully done without feeling over the top. It always feels like a fun, special city getaway. We had breakfast during this visit and it was delicious, with really excellent coffee, and my wife especially enjoyed her tea — a perfect way to start the morning. One highlight is the rooftop bar, Lookout. We only went up to take a look this time, but it’s an amazing space with great views and looked like an awesome place to hang with friends and enjoy a cocktail. We were on the sixth floor and the room was wonderfully quiet — no street noise at all — which made for a very restful sleep. Overall, this remains a go-to hotel for us when we’re in the city for a show: beautiful design, great dining, a fun rooftop vibe, and an unbeatable location.
- alkay898 (10/5): Charming, stylish hotel with friendly staff - This is a lovely hotel. Very stylish rooms. Mine was a tad on the small side, but was thoughtfully designed to make efficient use of the space, with a large closet, fully stocked mini and snack bar, and a couch and marble-topped table in the room — along with a King bed. Staff were professional and very friendly. I ordered room service for breakfast, which was delivered quickly, and I just want to say that I think that was the best overnight oats I’ve ever eaten. I was visiting family in SF on this trip and arrived via BART at around 4:30 pm on a Sunday. I exited at the Civic Center station, and walked a block to the hotel. Nobody bothered me, and I didn’t feel unsafe.
- Threearchbay (8/5): Charming and Hip place to stay. - A charming hotel. Friendly, welcoming staff. Very comfortable bed and sheets. Quiet. AC wouldn't stay on for more than an hour at a time and hotel was unable to repair this during our stay. The "repair" entailed disabling the GFI plug in the bathroom. Upon resetting the plug, the fan turned right back on and stay that way, unless I disabled to plug myself. Our room had a cracked inner window. The blackout shade mechanism jammed on our final night in the open position. The rooftop bar has a terrific view and was a pleasant place to hang out. I wouldn't care to walk around the neighborhood at night, but I knew that before I got there. An excellent location as far as getting anywhere else you want to go in the city from North Beach to the mission.
- Annebrinkleu1 (10/5): Great hotel with excellent staff - Excellent hotel! The staff is all around fantastic. The minute you walk in the door - people are kind, happy and make you feel comfortable right away. The hotel is in great condition and comfortable enough to not want to leave!!!
- Krzforyou (10/5): Why I Keep Coming Back to The Proper! - My fifth stay at The Proper was another truly lovely one. This time, I convinced two other couples to book as well, as we were all headed to the same birthday celebration in Haight Ashbury— needless to say, they were just as charmed. We decided to splurge (the rate was too good to pass up) and booked the King Suite, which offered an incredibly spacious living area and a completely separate bedroom— ideal for both comfort and leisure. As a corner suite, it also delivered sweeping views from multiple angles that made the space feel even more special. From the moment we arrived— warmly greeted by Warren at the door— to our all-too-soon departure the following day, when he once again thoughtfully escorted us to our car, the experience was seamless, welcoming, and full of ease. We wished we could have stayed for a week… and one day, we absolutely will.
- karencR1417CR (2/5): Emergency cancelation - hotel management don’t care ! - My husband booked a night for my 60th birthday along with my brother and his wife on separate bookings using Marriott points. A day before we were to arrive, my sister in law had a medical emergency in the UK, her mother was taken ill and was in the hospital, so of corse all parties cancelled our booking and she flew to the UK. Apparently the hotel had a 72 hour cancellation in place, so charged us and my brother $220 as we only cancelled 24 hours before. Both parties called the hotel to explain the situation and they could care less. I understand policy, but under these circumstances, denying a cancellation is cruel. My sister in law in particular had the cost of the last minute flight and then the hotel on top. To say the least, we won’t be booking again. There are many options of great hotels in San Francisco, and I would suggest if choosing a weekend away, you pick somewhere that respects its guests and are somewhat flexible should an emergency occur. Not impressed.
- Erstwhiletourist (6/5): Great hotel; neighborhood is a disaster - Hotel is great, neighborhood is a disaster area. I am from an urban area and live downtown but this was way worse than I expected. Website description of the neighborhood is misleading. It is not an area for children, teenagers under 18, or anyone uncomfortable with significant urban squalor, e.g., very significant drug use and dealing, lots of mentally ill folks wandering around, streets dirty with everything from feces to needles, etc. I didn't feel in danger per se, but it’s pretty nasty out there. Women (or men, really) traveling alone may well feel uncomfortable or scared. At minimum you’ll see some things you won’t be able to unsee.
- R2531LQmiked (2/5): Not recommended - I paid $6,600 for 3 nights in a tiny 250 sq foot room. Had to shower with cold water every one of those mornings, the water pressure was extremely low, and there were drainage issues with the sink. The lights were damaged and therefore made it feel like a dark alley way my entire stay. Not recommended
- B6399KKhumbertoa (10/5): Beautiful hotel. - The hotel is quite beautiful, and the design is remarkable. The staff is always eager to assist. I look forward to my next visit.
- rfanelli1953 (8/5): Great hotel with history and character. - Great hotel with history and character. Very nice ammentities. The room windows need to be cleaned, but overall the rooms and common areas are clean and well decorated. Service was good. They need more bellman carts for guests. The City of SF needs to clean up the exterior streets of homelessness and loitering outside the hotel. The rooftop restuarant should expand their menu, limited small options only.
- cindyhE9699TE (10/5): A gem of a hotel - A real gem of a hotel. Decor was exquisite throughout. Extremely friendly staff all the way through. Beautiful rooftop bar.
- wyngeek (10/5): Great weekend theater outing. - Located just down the street from the Orpheum Theater. Great hotel, the roof top bar is amazing. Staff is terrific, they really go out of their way to serve you.
- rob19536 (2/5): Nothing "Proper” about it - This was the poorest stay I've had in a while. I was not recognized as a Titanium Elite at check-in. I was told I had late check in through my AmEx reservation, but then I was told I did not. There were no face cloths in my room. My sink backed up. Hot water was spotty. There was only one trash can and no recycle bin in the room, and the lighting was awful. The restaurant hours appeared to be completely random. Honestly, there is nothing about the state that I enjoyed and for a "Proper" hotel, the experience was incredibly disappointing.
- ajU9740DR (10/5): Could've been a disaster - Two dogs, rain and power outage. A recipe for trouble. But nothing can phase this team at the Proper. Amazing staff, comfortable rooms in a central location.
- brettaF4670XV (10/5): Despite power outage, Great experience - While location isn’t the nicest area of Market St, it is a great location to get around the city. Charlemagne’s is a great roof top bar. Staff is excellent. Villon breakfast was delicious. Valet is on McAlister as you turn right off of 7th. If you get it wrong it’s a long loop around in traffic.
- robertasP4344AP (10/5): The Peerless Proper - The level of service and personalized attention made our stay a first rate experience! My first stay at The SF Proper has set the bar high - from reservation to reception to dining…. Clearly they hire exceptionally skilled and talented staff who work with attentive professionalism to provide their guests with a fabulous experience at this beautiful boutique hotel.
- wanderlustc (10/5): The Proper - My go to hotel is The Proper and am spoiled by the consistent excellent experience in Santa Monica. I decided to try the SF Proper on a business meeting and I was impressed. While the bathroom wasn't as beautiful in size and material as Santa Monica, my room was lovely. It had a window into Market Street, and the bed gave me great sleeps. The helpful staff made me feel safe and cared for, and its stylish public spaces were perfect for meals and meetings. The roof was hosting a private event while I was there but I hope to check it out next time.
- Z369LGdianeh (10/5): Vintage Elegant - This place is absolutely gorgeous. I would describe it as vintage elegant. The rooftop deck is beautiful and the views are amazing. Very Romantic.
- lorens676 (10/5): Great staff - The staff was amazing, Wyatt up front handled the chaos with a grace and poise that is exemplary. The staff and management inside was warm and extremely welcoming thank you all for the wonderful stay!
- fancymcg (10/5): Proper Hotel stay - Beautiful hotel; decor and ambiance had a wonderful retro vibe. Exceptional staff. It’s nice to see a team who enjoys their job. Great location. Would highly recommend and return.
- GollyMollyBeGood (6/5): Lovely Lobby /Small Rooms - The S.F. hotel lobby is gorgeous but the neighborhood is ugly and dangerous. Parking is quite expensive and the valet is not as professional as expected. The rooms are small and cramped (not really cozy). Rooftop bar was closed due to buy out which we were not informed of ahead of time before check in.
- G5187MVlindsaya (10/5): Amazing stay!! THANK YOU! - My stay was absolutely incredible, everyone at the hotel was amazing! Martha and Flor in housekeeping are truly special; I miss you. Warren and Katrina were so prompt and efficient with every request I had, making everything effortless. Archie was friendly and kind at check-in and set the tone for a wonderful stay. Everything looked and felt incredible. Thank you all, and I miss you!
- SafariKBFamily (6/5): Ok property, tough location - Rooms are fine- although windows are filthy and haven’t been washed in years. Mattress comfortable, shower ok but not great, service ok but nothing special. The main attribute of this hotel is its immediate proximity to the Tenderloin and all that is unpleasant about US cities - homelessness, pervasive weed smells, boarded up shops, etc. it’s inequality central, shockingly downtrodden in a city that spawns so much wealth otherwise. Not an area at night that inspires a sense of safety and security- although to be clear I was unbothered by anyone so it’s more just a vibe. I wouldn’t return - based on location mainly, but also just generally meh as a hotel. Next time back to the Kabuki.
- Relax551522 (8/5): Great hotel, bad location - This hotel is nice, service and staff 10/10. The breakfast was decent but seemed overpriced. Room service dessert was a bit underwhelming and the lobby coffee was awful. I loved the interior of the hotel and the gym is super nice. Unfortunately the location is the reason I wouldn’t stay here again.
- Nomad_AJ (6/5): Tiny dark room in the tenderloin - Tiny, dark rooms. Could use a lot more lighting. $45/ni "destination fee"?? Apparently this gets you a bottle of (potentially questionable) tap water that gets refilled everyday. Highly unclear what else you are entitled to.
- 599marcv (2/5): Do Not Stay Here! - Absolutely DO NOT STAY HERE We booked this hotel for a night and inquired about a reservation for the same night at their Rooftop Lounge. One of their staff, Archie, emailed me that he had us booked at the Rooftop Lounge for the of our stay* We found out several days before to that the reservation was made for a different night and the hotel could not accommodate us. It took four phone calls to finally reach someone about this* It is terrible to book a hotel and for you, as a guest, to not be able to use their amenities. It is truly terrible when the hotel’s staff promise make broken promises that you yourself have to investigate. *screenshots included
- 48palmern (10/5): Solid stay - Had a great stay, clean, quite comfortable. Wyatt was very attentive and a great host! Plus stay again. Neighborhood is a little rough, but the street it in seems safe enough and there’s always staff outside
- minmlsm (2/5): Horrendous location with equally bad staff - Horrendous location with equally bad staff. I flew in at 9pm and went to check in for my reservation and they refused to check me in without a physical credit card even though I had multiple forms of proof. The front desk put me on the phone with Cameron who apparently the Director of Operations and he told me in a condescending tone they would not do anything to assist and would cancel my reservation. Save yourself the headache and stay anywhere else. This is not it.
- Odyssey796339 (10/5): If you're reading this, you need to stay at SF Proper Hotel. - A beautiful hotel with comfortable rooms and a scenic rooftop view. Enjoyed the outdoor comfort and the great view of the city around me.
- brucebM5014TX (10/5): Fun - I thought you said this would be easy. Too many comments. The surrounding occupants made the SF experience less. I needed to take a Lyft to the Embarcadero. I'm not sure why I was not allowed to drive up Market Street.
- LadanE-92 (2/5): San Francisco Proper Hotel stay- avoid! - Let’s start with valet parking — it took nearly 40 minutes just to figure out what was happening. The valet attendant repeatedly told me he couldn’t take my car because he was the only one working and that the lot was full. He even suggested I find my own parking several blocks away and walk back. Then there’s the location. The area feels unsafe, especially at night — there are many homeless individuals around, and walking outside after dark is uncomfortable. When I needed my car later, even though I scheduled pickup five hours in advance, it still wasn’t ready. The explanation? “It’s stuck in construction traffic.” The room itself was fine but nothing special. My curtain jammed shut after closing it, so I couldn’t open it the next morning. Noise from the street — cars, people, dogs — made it hard to get a peaceful night’s sleep. In short, I wouldn’t recommend this hotel. Between the parking chaos, poor location, and lack of comfort, it simply isn’t worth the time, money, or stress.
- Peanutoma (10/5): Beautiful experience - The rooms and hotel were beautiful. It had a feel of old world elegance with modern convivences. The staff was friendly and courteous. I would definitely stay here again.
- bobcR9135WK (10/5): Awesome place on Market Street - Stayed here for the second time due to proximity to the Orpheum Theater in SF and the SF city hall and park. Lots of very colorful people around. We love this hotel! Front staff is awesome, ya get a flute of champagne as you check in, then great service - room wasn't ready (we go there early); they gave us recommendations for lunch place. 2 hours later got a text our room was ready; when we came back our bags were in the room - great touch. Rooms are great. Location is awesome though, and easy to grab an Uber or Waymo to jet around the city. Found an awesome restaurant called Sam's just beyond the Orpheum (5 minute walk, on Market) and was again surprised as to the quality of this breakfast lunch place - it does get a bit busy just before show time. Did not get a chance to have a cocktail at the top of the Proper; we did that last time and it was enjoyed!
- thefhouse (10/5): An oasis in the middle of Market Street area - Always enjoy our time at the Proper, a bit of an oasis in the middle of the Market Street area. Very convenient for access to the Orpheum and Golden Gate theaters. Beds and pillows are quite comfortable.
- J8911WDtaylorm (2/5): Disappointing and unsafe stay at the Proper Hotel SF - I was underwhelmed with my experience the moment I stepped out of my uber. The valet attendant didn't help with my bags down the three steps, he didn't even say hello he was just playing on his phone behind the counter. I checked in, went upstairs with my key and it didn't work on the door. I came back down, got my key switched, went upstairs and fobbed into my room... it was someone else's room. There was shoes and a bag in the room. I came back downstairs, the front desk didn't apologize, they didn't say what a weird thing that was to happen. They just swapped my key for a different room. This made me feel SO unsafe. Then my room itself, it didn't have a hairdryer and housekeeping brought me a broken one. There were no snacks in the mini bar, the phone in my room didn't work. I won't be staying here again - really disappointing for a 5 star hotel and honestly, a little dangerous.
- laurelw683 (2/5): Nightmare on McAllister Street - I’m a frequent traveler but rarely take time to write a review. However based on the horrific experience at this hotel I felt compelled to. This hotel is in the WORST area of San Francisco. There are numerous homeless people outside, I I witnessed several people doing drugs openly on the street, there are needles on the ground, human feces, trash…need I go on? I live in NYC so am accustomed to city living but this is on another level. I did not feel safe as a female traveler even in broad daylight and feel compelled to share with others. When I asked where I could go get coffee early one morning the front desk staff told me it was not safe to walk outside by myself. Unless you want to feel like a prisoner in your own hotel, book elsewhere. I absolutely WOULD NOT RECOMMEND. As a Titanium Elite Member, Marriott needs to reconsider this location, I would expect more from them.
- FiraB (10/5): Beautiful boutique hotel with fun vibe and amenities - Beautifully decorated hotel with comfortable room and excellent restaurants. Our room was on the smaller side, but very functional with nice amenities and decor. Breakfast in the hotel restaurant was some of the best I’ve ever had at a hotel. We enjoyed the rooftop deck with our own fire pit, great cocktails and lovely view. Clientele skewed mostly 20’s to 50’s and the vibe was upscale. The location of the hotel, while convenient, gave us pause, but there were no issues — we walked during the day and took Ubers at night. Would stay here again.
- P7839EWjaneth (10/5): Sophisticated, charming, and unique! A real San Francisco gem! - Absolutely wonderful experience! It’s our favorite place to stay in the city. It is very sophisticated and unique; the staff are wonderful and Charmaine’s is beautiful, providing amazing panoramic views! We have stayed here half a dozen times and will continue to! Xo J
- JRKTraveler (10/5): Fantastic hotel in San Francisco! - Love the San Francisco Proper hotel! My team & I have stayed there quite a few times and every time we do, it's the best stay! This most recent trip I was sick and at 2am the front dest associate made me a pot of tea and offered to help me with whatever I needed in the middle of the night. They go above and beyond at this hotel and we will definitely be back!
- Aaron (10/5): - Clean room/efficient checking process!
- jeanniek853 (2/5): Do not make the reservation through Chase Sapphire points. - Do not make the reservation through Chase Sapphire points. I used my point to make reservation and everything seem working but after i checked out, they charged me full price for the night on top of taking the points away!
- Grazyna (10/5): - Friendly staff, wonderful roof top bar, close to city hall, symphony
- Stay11152869636 (8/5): Visiting family from upstate NY - Beautiful hotel, amazing food and drinks. Staff was friendly and helpful. Everything was fine, perhaps there was a staffing shortage or staff were on vacation but it took time for any requests.
- carmen (10/5): - Great rooftop, service was excellent, decor super fun and eclectic
- William J. (10/5): - Gorgeous hotel. Wonderful staff. Beautiful clean comfortable room. Surrounding area not good. Uber and Lyft make it easy to get around.
- Joe (10/5): Will stay again - Everything about this hotel was nice. From the staff to the room to the service. Great gym as well. Good location
- Brenda (10/5): Will be back! - The room was very comfortable, the staff was friendly and went above whenever possible, the rooftop bar is beautiful and the gym has one of the nicest I have ever been in.
- RichardB134 (4/5): Don't Stay Here - I so wanted to love this hotel, but I just can't in good conscious recommend it. There was only one elevator working during my entire stay, bathroom sink was clogged and AC wasn't working well. Not to mention, the neighborhood is horrendous. HORRENDOUS. If you are staying here, do not go for a walk - there are tons of drug addicts lurking about.
- K6029FHigorg (10/5): Memorable Experience with Comfort and Style - My wife and I had a truly delightful stay at your hotel. We greatly enjoyed the beautiful interior design, the cozy atmosphere, and the delicious food at Charmaine’s. We also appreciated the impeccable cleanliness—slipping into such fresh, comfortable bedding made our nights especially restful. We sincerely thank your entire team for making our time at the Proper San Francisco so enjoyable.
- Susan (8/5): - Design and staff were great. Comfortable beds. Clean. But area around it is full of homeless. Not a great place to walk around.
- Bianka (10/5): - Really beautiful hotel! Staff was really great. Even had Aesop products- shampoo, conditioner, lotion, etc. Definitely the nicest hotel in the area.
- Fidel (2/5): - In addition to the hotel being in an unsafe area. The parking was inconvenient, parking valet cost $100/night and the closest parking was a 10 minute walk which ran $30/night (good deal, I grew up in LA). The hotel itself was flooded with transients (unhoused or whatever y’all are calling them these days) throughout the perimeter. At one point, I looked out my window and saw San Francisco PD Vice and Norco unit setting up for a sting (God bless SFPD). The AC did not work as soon as I entered my room, I put in a request for the AC to be addressed. I waited several hours and had no one response to the room. I finally phoned the front desk. They stated, I spoke with artificial intelligence and they did not receive the request. They did not know that I had an issue with the AC in my room. In addition, it was past 5 PM. Therefore, they did not have maintenance personnel to address the HVAC issue. The only positive, was I got my room comped. I ended up staying at the W SF. Anyone looking for a good hotel in San Francisco please consider the W San Francisco.
- Tyler (6/5): - Chose this place because of the roof top bar and dining and it was closed. Would have selected differently next time because of the location.
- Bernardmickey (4/5): Disappointed by Inconsistent Guest Treatment, Though Bartenders Shined - After a long and emotionally taxing day, I visited Charmaine, the rooftop bar located within the hotel where I was staying. I was hoping to unwind quietly with a tequila and enjoy the ambiance. Unfortunately, my experience was marred by an interaction that left me feeling uncomfortable and unwelcome. A host asked me to remove my foot from where it was lightly resting on a table. I complied immediately. However, I couldn’t help noticing that other guests nearby were pacing with phones on speaker, loudly discussing business—yet none of them were approached. The inconsistency in enforcement felt discouraging, especially as I was simply trying to decompress. I chose to leave shortly after, feeling disappointed that a moment of quiet reflection had turned into one of discomfort. I later shared my concerns with hotel staff, hoping for some acknowledgment or clarity, but received no response. On a positive note, the bartenders were excellent—warm, attentive, and professional. Their hospitality stood out and deserves recognition. While I had been considering a future stay at this hotel, this experience has made me reconsider. I hope the management reflects on how guest interactions are handled to ensure all visitors feel equally respected.
- 364phillipn (10/5): SF urban oasis - Stylish, extremely comfortable, and very welcoming. The lobby restaurant, Villon, is an excellent option for breakfast and lunch. At night, the rooftop bar, Charmaine's, offers great cocktails and excellent food options that go well beyond the usual "bites" menu.
- davidpF2090BR (2/5): Dangerous and expensive - I will never go to this hotel again. It is dangerous, the entire block around the hotel is surrounded by drug addicts. Valet doesn't come to your car, they wait at the desk and seem very happy to tell guests that there's no parking around the hotel, except $104/night for valet, pitiful service and they should be fired. No coffee in the room, and was told the coffee service in the lobby was down. Not sure what "down" means, I guess they were to lazy to make the coffee for guests that morning.
- N3316LCamandaj (10/5): Best Service - The vibe was upscale without being pretentious. The service was exceptional. Food and cocktails were great. Easy access to everywhere in the city via Uber, Waymo, or BART, and walkable. While we had an initial issue with the AC in our room, the front desk and Joel and Brandon at Charmaine’s made us feel so special and cared for. Service was exceptional and it truly felt like we were VIPs. The hotel is in a location that is right on the edge of the less nice areas of the city but I never felt threatened or unsafe and the areas immediately around the hotel were walkable - we walked to Chinatown without any issues! I will not stay at another hotel in San Francisco. Don’t sleep on this boutique!
- Tour30495404672 (8/5): tenderloin upscale? - This is a really pretty hotel with wonderful staff. The are is terrible so I would not recommend for families or solo female travelers with no experience in SF. The location is fairly central but at nice is pretty dicey. It's a difficult area to take a walk comfortably in. Overall though the staff is wonderful and the hotel is very very pretty inside.
- Jewel (10/5): - N/a
- Y5791GPthomasm (10/5): A Sparkling City Gem with Warm Hospitality and Unforgettable Flavors - First, the city is the cleanest I have EVER seen. Something you have to see to believe but also take it in. This property is a shining star in the neighborhood. Amazing hosts, great food. My favorites were the asada tacos on the rooftop and Villian breakfast. Great iced Americano. The room was fantastic and the staff was friendly, attentive and helpful at every turn.
- joycepX2841JX (8/5): Interesting venue/be aware of address. - Very cool building attractive to those of us who appreciate historic hotels/repurposed interesting spaces. Decor well done! Be AWARE that the hotel address that populates the calendar from the confirmation email has two addresses. As this is not usual, and being in the habit of simply tapping the address in the calendar event to populate Apple Maps, it caused a good 40’ of circuitous and frustrating driving to find the hotel. We were helped by phone by someone who was very patient! Well done! Sorry I didn’t get her name. Later noticed the address listing w address vs entrance address. I see why the address is listed as it is but would strongly recommend that this anomaly be pointed out ahead of time. Big shout out to Warren whose encyclopedic knowledge of local transit made it SO easy to navigate! He went out of his way to coach me to enable me to walk out the door well acclimated and travel was a breeze through the day!
- Geysel (2/5): - The property was beautiful and the service was great, but the area was terrible and really unsafe. One day, we heard a loud noise and then saw someone lying on the ground, and we thought they had been shot, and cops and an ambulance followed it, so I'm pretty sure that's what happened. We could not walk around the area AT ALL because we felt so unsafe. We even waited for the Uber to be outside because of how bad it was, worse at night, but still bad during the day.
- Angela (2/5): - BED BUG INFESTATION Crack heads homeless outside shooting meth drugs!!!!! Stay away!!!!!!!!!!!!
- Christelle (10/5): Great hotel - what a gem of a hotel! located in city centre, ideal for walking around.
- Bernardo (10/5): - Arrived early and my room wasnt ready but they helped get me checked in and texted me when it was ready. The staff was super friendly and they provided a glass of champagne while i sat around, that was nice. My rooms ac wasnt working but the room never got too hot or cold so i didnt complain, besides that the room was good and the bed was comfortable. I got some room credit but didnt use much of it due to the prices at the minibar, but honestly ive seen higher prices elsewhere. Parking is expensive though, if you’re driving be aware.
- Jonathan (2/5): Front desk staff failed us - The air conditioner was not working, we asked multiple times to change rooms. They told us three times. There was no availability due to the hotel being fully booked. At that point I booked another room at another hotel, and then they came to me as we were leaving the hotel, “ we have another room for you”. This was after three hours of pleading for another room and the temperature being 78 and rising. The front desk lied to us about not having another room available.
- Jennifer (8/5): - Inside the property, we really loved it. Great room, lovely food in the restaurant, brilliant gym facilities. Outside, however, it was awful. It is very much surrounded by areas of homelessness and I wouldn’t recommend going anywhere by foot from the hotel, Uber/Lyft only. I felt really unsafe when going through these areas.
- EimearM124 (4/5): Proper disappointment - San Francisco itself along with the Proper was a total disappointment. I have visited the city many times and it has deteriorated. I did not feel safe to walk anywhere and the area around the Proper is one of the worst. The streets are full of homeless vagrants who use the streets as a latrine, shout at you and frankly the whole atmosphere feels very threatening and unpredictable. I booked a Junior Suite. The one we were allocated was an accessible suite which they told me I had booked but I hadn’t. It had a cracked window and a huge crack in the sink. The smallest wardrobe I’ve ever seen. It smelt horrible and the decor enough to give you a migraine. We asked to be moved and we had to be downgraded which was preferable. That room was dark, dingy, dirty and the plastic toilet lid had been melted by someone’s straighteners! The noise in this hotel is relentless. Whether outside or the maids cloning around and talking at the top of their voices at any hour. Coffee machine available and paper cups which is sad. Aesop products which is a positive and the most elevated element of our stay. Lighting is shocking. Impossible to see to do your makeup or hair properly. We didn’t even get to see the rooftop bar as it was being used for a private function! The manager did compensate us with drinks in the ground floor bar with a view of a homeless person actually pissing right in front of us. We won’t be back and I don’t recommend.
- Peter (8/5): - Very unique boutique hotel. Great onsite amenities.
- CerebralChow (10/5): Perfectly Easy to Access Everything - I've stayed at a Proper before so I did expect to have a high level of service and comfort on this property, and I got exactly that. The staff were excellent and easy to work with. They reach out before if I needed anything and were quick to reply to some requests and questions I had. I was prepping for a long bike ride down the coast and they made sure to inform me of the equipment in the gym and other near by areas which could help me get what I needed before I road out.
- NICHOLAS (10/5): - Great
- Damaris (6/5): - Unfortunately the area around the property did not feel very safe. We saw people shooting up in the street. The room itself had hair on the nightstand and sheets and bathroom counter. The staff was very friendly and helpful. We couldn’t enjoy the rooftop for the one night we were there because it was closed off for a private event and the next day we found out it didn’t open until the evening after we left. We called the front desk for ice because there is no ice machine and it took an hour. Overall for what we paid we would’ve been better off paying way less and getting the same if not a better stay
- bearlove2018 (2/5): Horrible Customer Service - Reading other reviews it sounds like my issue and lack of responsiveness has happened more than once. For a recent gathering, I called ahead and explained that I wasn't sure how many people would show up and asked if we could simply meet at the bar. They said yes. But when we arrived, security insisted I book a table for 10. I agreed and gave my credit card to the bartender--specifically to cover the table, not the bar--so my guests wouldn't be charged. At the end of the night, I was shocked to see two separate charges: one for the table (which was reasonable), and another, much larger charge from the bar--with no itemized breakdown, no communication, and no check-ins during the four hours we were there. I suspect I was charged for drinks ordered by people who weren't even part of my group. Happy hour but I was charged for $30 drinks. The final total was $1,331 (for just the bar), and I paid it on the spot to avoid making anyone feel uncomfortable. Since then, I've followed up twice for clarification (over a month period)--and have received no response to my recent calls and e-mails. This was a major disappointment, especially after years of being a loyal customer. The lack of transparency, poor communication, and zero accountability were unacceptable. I hope Charmaine's takes a serious look at how they handle group billing and guest service moving forward.
- 499ermae (10/5): Trendy Hotel In SF - I enjoyed my stay at SF Proper. Hotel is cool and trendy. Rooms are not very big but extremely comfortable and you have a nice city street view. Luxurious linens and great bathroom products. Staff is very attentive and professional. Really enjoyed the rooftop on a sunny day. I'd definitely go back.
- 318chazf (2/5): $110 VALET! Hidden Charges!! Plus Service Charges! - $110 VALET! Hidden Charges!! Plus Service Charges! Unless you have to stay at this location, this valet service is really expensive. You do not find out until you check out. $110 daily. At no time did the valet disclose the cost of the charges
- H7841PXdevinc (4/5): Clean up San Francisco! - The city government must clean up the area around the hotel and San Francisco. As a northern California native it is disheartening to see the current state of San Francisco. Closed storefronts on Market Street, Powell Street, and Union Square. The homeless, open drug use, the bodily waste on the streets is disgusting. The Proper Hotel was awesome! Room, great. Food, delicious. Staff, top notch! However, my wife and I could not in good conscience recommended the location due to the surrounding area.
- bellabS6739EQ (10/5): Such a SF gem! - I loved the San Francisco Proper! The entire team was incredibly friendly and helpful. I especially recommend their rooftop space for private events! The rooms were well designed and quiet, I also got a chance to work out in the gym which had great equipment and was extremely clean!
- erono2017 (2/5): Way overpriced, dangerous neigborhood - Hotel is in a terrible neighborhood. Homeless, drug use, and crime everywhere. $110 per night for parking. Decent hotel on the inside, but nothing special. Not even coffee machines in the room. Had to change rooms because the AC didn't work, they moved us to a much smaller room
- Michelle (10/5): - Awesome
- Nina (8/5): - this Hotel is a real jewel 💎. Staff and accommodations are top notch all that to say we checked out earlier than planned and moved to another hotel due to the Hotel being in a very rough area of downtown and we were not comfortable walking anywhere outside the hotel.
- 941betht (10/5): Unique Hotel in San Fransisco - We had a fantastic stay at the San Fransisco Proper hotel. The aesthetic is really unique, and definitely warm and inviting. All of the staff we encountered were incredibly friendly and helpful. Our room was small, but to be expected as the hotel is in an older building. The bed was one of the most comfortable hotel beds I have ever slept in. Our room had a bottle of wine as well as two macarons waiting for us when we arrived as part of the Tablet VIP perks accessible to us through our booking. Valet parking is pricy, but that is the norm in San Fransisco. I would definitely stay here again and recommend to family and friends.
- Susannah (10/5): - Lovely stay
- Z2079GCryans (10/5): Service, Food, Design= 5* - We were in town for a concert and chose this hotel based on a similarly great experience at their Los Angeles property. Our check-in process was swift, with Jayden even recognizing that we were a couple that booked the only available room type- a Double. He inquired if we would like a King room instead, which we did. We enjoyed the architecture and the design of the hotel, and decided to have brunch upon arrival. The burger and shakshuka were terrific! Rooms were clean, well appointed, and most importantly quiet. Double windows have been installed, making for a serene environment. Food 5* Service 5* Design 5* Will definitely choose to stay here again.
- lyparkin (10/5): Perfect location and great staff! - Ideal location for SF City Hall especially for an elopement event. The Proper felt like an oasis in the midst of the hustle and bustle of the city. Lobby felt classy with a touch of artsy pieces made the main floor a great place to sit and enjoy the moment.
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