Hotel de Yama, Hakone Lake Side

Location: 80 Motohakone, Hakone, Kanagawa-ken, 250-0522, Hakone, JP

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.

Amenities & Facilities

• Meeting rooms
• Fireplace in lobby
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Elevator
• Gift shops or newsstand
• Shopping on site
• Conference space
• Fireplace in lobby
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Meeting rooms
• Smoke-free property
• Wedding services
• Wheelchair accessible parking
• Free self parking
• Banquet hall
• Wheelchair-accessible van parking
• Wheelchair-accessible on-site restaurant
• Well-lit path to entrance

Rooms Available

• Standard Twin Room

  2 Large Twin Beds and 1 Twin Bed OR 2 Large Twin Beds

  327-sq-foot room with a balcony/patio

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Deep soaking bathtub
  • Balcony or patio
  • Bedsheets provided
  • Laptop-friendly workspace
  • Restaurant dining guide

• Triple Room, Non Smoking, Garden View

  3 Large Twin Beds

  484-sq-foot room with a balcony/patio

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Deep soaking bathtub
  • Balcony or patio
  • No rollaway/extra beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Restaurant dining guide

Guest Reviews

• Julien (9/5): -
• susan (8/5): Great experience and one we will remember. - The setting was exceptional. The view of Mount Fuji, the gardens and lake were spectacular! The onsen was incredibly relaxing and the outdoor onsen had a garden like atmosphere. Having the Yukatavto wear to and from the onsen made the experience feel authentic. The rooms are spacious with awesome views but very dated. The menu was disappointing and repetitive. It was a difficult stay for our party of four due to the language barrier as there was no staff member that was even marginally proficient in English. Even with these criticisms, we loved the property and our stay at Hotel de Yama and are so happy to have had this very authentic Japanese experience without being in a Ryokan. The staff was friendly and professional. We would stay there again and recommend.
• George (10/5): -
• Juuso (10/5): -
• Wanya (10/5): -
• I-Chen (9/5): -
• Claire (9/5): - Onsen, meals, view (spectacular view of Mt Fuji one morning); staff were very pleasant and helpful. it was nice to have both french and japanese meal options, and both were excellent for both breakfast and lunch.
• Kyoko (7/5): -
• Dspaizman (9/5): Would highly recommend for your stay in the hakone area. - Ground of the hotel are stunning. Azaleas and Rhododendrons were in bloom making for a dramatic view against the lake and mount fuji backdrop. Onsen was large, well equipped, clean. Staff was spectacular. Shuttle to Motohakone was were frequent and comfortable. Restaurant options were limited for those with dietary preferences or restrictions and breakfast ended around 9:30.
• ya hsin (8/5): 是個很棒的渡假飯店，附近環境清幽，飯店的庭院整理的很好 - 環境
• Masatsugu (9/5): -
• sumiko (9/5): - 金婚記念に立ち寄らせていただきました。結婚して始めていった旅も芦ノ湖でした。それもあり選んだホテルでした。ツツジを愛でながら歩いて富士山が見えたとき今日は良い日で終わりそうと感じた一瞬でした。お食事の時、最後のデザートの時スタッフの方が記念写真をとって下さり、帰りの時それを頂くことができ嬉しかったです。 お食事も、常に飲み物をタイミング良く出してくださり美味しく頂くことができました。 スタッフ一人一人が気遣いのある対応で心地良かったです。 良くなかった…と言うわけではないのですが、私が小さいため浴衣を『小』も用意していただけると良かったかな。もしくは、受付時浴衣のサイズを確認して頂けたら良かったかな⁉️
• Suzanne (9/5): Une adresse de charme, au sein d'un jardin splendide, un onsen inoubliable, un dîner exquis ! - Un bel établissement avec un jardin absolument magnifique (nous étions en pleine floraison des rhododendrons). Nous sommes restés 2 nuits et avons pu goûter à la fois au dîner japonais et au dîner français : l'un et l'autre sont excellents, dignes d'un restaurant étoilé. Le petit-déjeuner occidental était copieux et bon. Par ailleurs, nous avons adoré l'onsen, avec son bassin extérieur donnant sur la forêt. Un moment de détente inoubliable ! La rénovation de l'hôtel date a priori des années 2010, cela commence à se ressentir (moquette de la chambre et des couloirs vieillissante). Par ailleurs, nous avons constaté un petit manque de propreté à l'arrière de l'abattant du WC (cheveux et poussière). Pour un établissement de ce prix, cela pourrait être amélioré.
• Mateusz (9/5): -
• Chiyun (10/5): - 大浴場 無
• Une (10/5): -
• KYO (9/5): パーフェクト - 行き届いたサービス。奇を衒った部分はなく、心のこもったサービスを提供してくれる。食事はとても美味しく、心地よい。値段はリーズナブルで、効率的な経営ができていることに感服する 特にない。強いて言えば、ラウンジの営業時間を10時ぐらいまで延ばしてほしいが、ニーズがないのかもしれない
• SUZANNE (7/5): - Comfortable Location far from anywhere
• park (7/5): - とても美しい自然環境と温泉で、家族と一緒にゆっくりと楽しい時間を過ごすことができました。2泊して、洋食と和食の2種類を選んで、飽きずに食べて楽しみました 個人的には洋食系の方がより美味しかったです
• Romina Paula (10/5): Hermosa estancia con vista increible del Fuji - Hermosa vista desde el jardín del Monte Fuji, jardines con azaleas y Sakura en flor en el momento de floracion. La cena francesa es muy recomendable. El onsen y la habitaciones son muy hermosas y comodas. No hay nada que no me haya gustado, lo unico que aclararia que el hotel se encuentra a 30 minutos caminando de Moto hakone o debe tomarse el servicio de bus del hotel para ir hacia la zona más urbana.
• Atsushi (9/5): リラックスできたいい旅でした - 洋朝食が良かった ラウンジの自動演奏ピアノは調律をし直し、音響 サウンドを少し引き下げた方がいい。
• Annette (9/5): A great start to our three week Japan trip - Loved the Onsen, the view and the food was amazing. Compared to other hotels I found the lack of very basic english from the front desk staff, a slight problem
• ITOBE (10/5): - 職員さん達がとても丁寧に接して頂きとても良かったと思います。 また、受付の女性のかたの笑顔がとても良く こちらも嬉しくなりました。
• Naoko (8/5): 夢の様な空間でした！ - お庭と設備とても良かったです 特になし
• Ashaben Mukesh (10/5): Fuji trip - Fantastic location and wonderful large room size. Lighting in room could have been better...but not a deal breaker. I would definitely come back for a longer stay.
• NE (10/5): -
• Neil (8/5): Lovely traditional hotel in fabulous setting but food offerings lack choice and are expensive. - Great location set in lovely gardens. The hotel is a little tired but is a traditional hotel of high quality. Very large rooms with great views of the garden. Great, helpful and welcoming staff. Good quality food including breakfast. Fixed multi-course menu including breakfast offering, Japanese or Western (no a-la-carte or buffet alternatives). Quite expensive drinks and evening meals with no alternative place to eat or drink nearby.
• Hiroshi (7/5): - スタッフの対応が丁寧
• Homa (6/5): Mixed experience - The view and location of the hotel are good. The food options, overpriced in general, felt very dry and not welcoming, The majority of guests are 60+ couples.
• Anne (10/5): Incroyable - L’emplacement et la vue sur le lac est dingue. Personnel aux petits soins. Un onsen top. Rien. Tout était super. A noter cependant que cet emplacement magnifique est à 10min à pied de Motohakone. Et que les possibilités de se restaurer sont donc plus sûr place à l’hôtel.
• ling (9/5): Very relax, - Spacious, clean, friendly, food If they offer the shuttle from odawara station, that will be great! And customer pay for the tickets
• Julia (10/5): Lovely hotel in stunning setting - We really loved our stay here: the room was very clean; the staff were really friendly and polite; the food in the restaurant (we ate at the French restaurant) was excellent and the view from the hotel terrace and beautiful garden was stunning, with its lakeside setting. We loved everything about this hotel.
• Juergen (8/5): - Beautiful situated hotel. Great Onsen. Nice staff. The rooms could be renovated. Typically for Japan set Menu for breakfeast instead og buffet 😑
• Eric (9/5): Paradisiaque - Lieux magiques et vue imprenable sur le mont Fiji Tout était bien des chambres au petit déjeuner Jardin exceptionnel
• Nigel (10/5): -
• Pratik (9/5): - Fabulous onsen experience, great amenities, amazing breakfast view
• Elizabeth (9/5): Com exceção do café, foi otima - O hotel é lindo. A vista maravilhosa. Tivemos a visão do monte Fuji perfeitamente. O banho(ousen) maravilhoso Do café da manhã. A la carte
• CHERYL (6/5): Beautiful location. Average stay. - It’s in a good location, an easy 15 minute stroll to Motohakone port. Fabulous view of mt Fuji from the gardens, which are also lovely. Good onsen. Shuttle bus to the port. It has a 1970s vibe, all beige and brown, rather formal, quite old fashioned. We joked it felt like being in a posh retirement home. Quite battered looking in some areas, needing a good spruce up. The breakfast is a set plate - No buffet or much choice. Although younger staff were pleasant enough, some were a bit hapless in dinner and breakfast service. The restaurant manager was really quite rude, and there was a marked difference in how he greeted Japanese guests and tourists (something we hadn’t experienced in the previous 3 weeks of our tour of Japan). Locally it was difficult to find anywhere to eat dinner after 7 pm.
• Guest (7/5): -
• Piet (8/5): -
• Amir (7/5): - Great location near the lake, we could see mountain Fuji from there. Also liked the onsan Bad smell in the room and few location where not maintained very much
• Nicolas (8/5): -
• Shuhan (10/5): -
• CHE-CHIA (10/5): -
• Charlie (8/5): Well run, easy place to stay - The excellent service when there was a hacking attempt ..and excellent responsiveness when we had to change the dates of our booking. I am extremely appreciative to the hotel. The gardens were also lovely. Breakfast would have been better as a buffet. The breakfast was the same two days in a row. More fruit would have been good. The bar should be open after 830/9pm on a Friday night
• Jieming (10/5): besser geht es nicht - sehr sauber, sehr nette Personal, besonders zu erwähnen: der Shuttle Bus Fahrer ist sehr sehr nett, professionell und aufmerksam! nix
• VERED (8/5): מיקום נוח בהגעה בתחבורה ציבורית, יש מסלולי הליכה מסביב למלון, נוף מול האגם והר פוג׳י. - מיקום קרוב מאוד למקדש האקונה, לספינת הפירטים. מלון נוסטלגי , פסטורלי ,שקט ונעים, מותאם למבוגרים פחות למשפחות עם ילדים . לקחתי חצי פנסיון כל שהיה מאוד נוח. למתניידים בתחבצ, הגעתי באמצעות תחבורה ציבורית כך שאין צורך ברכב . הארוחות קבועות , בחירה מתוך התפריט וכל דבר קטן מעבר לתפריט, זה כרוך בהוצאה כספית. המנות קטנות מאוד . ארוחת הבוקר סבירה . מיטות לא נוחות .
• シロヤギ (9/5): 今回も快適 でした - 週末に利用しました。外国人宿泊者も多かったのですが、欧米人が多く、落ち着いた雰囲気で快適に過ごせました。お料理は、ディナーも朝食も期待通りの美味しさでした。お天気も良く、まだ桜も残っていて、富士山もキレイに見え箱根を満喫出来ました。 レストランには外国人スタッフも多く、気遣い…と言う点では少し物足りなさを感じましたが、丁寧な対応ではありました。
• Susanne (5/5): - Das Frühstück ob japanisch oder westlich war unterirdisch. Kein Buffet und man wurde nichts satt , darüber hinaus gab es nicht wirklich eine Auswahl. Wir haben tatsächlich dann aufs Frühstück im Hotel verzichtet und waren auswärts essen.
• Helen (10/5): -
• Éléonore (8/5): Formidable !!! - Sa vie sur le lac, les repas et la gentillesse du personnel étaient exceptionnels. Il faisait trop chaud dans les chambres, mais nous sommes habituées à dormir la fenêtre ouverte toute l’année en Belgique 🙃
• Jacqueline (10/5): Comfortable solo stay with beautiful views & relaxing onsen - I chose this hotel for its proximity to Lake Ashi and the Hakone Shrine Tori gate, and the public onsen with open-air bath (women only). The hotel has old world traditional charm and elegance. My room had a lovely view of the garden and lake from the window. Had the Japanese dinner option which was well varied, and I felt adventurous getting to try a sea snail for the first time. If you book this hotel with the dinner option, ensure that you communicate with the hotel staff with plenty of time ahead of your visit to reserve a time. Most places close very early in Hakone, so I felt the dinner option at the hotel was worth it. Chose the French restaurant for breakfast, which had a smaller, limited selection, but was satisfying. For others' awareness, several of the staff do not speak English, which personally made for a fun experience of getting to try out the Japanese I studied. Everyone was kind and helpful. The onsen was very calming and great to try if you want to become acquainted with Japanese onsen culture, just make sure you follow the guidelines to maintain a clean and calming environment for everyone (no clothing in the baths area, shower thoroughly before enjoying a dip in the hot spring baths, tie up your hair, etc) There are plenty of amenities available, including hair bands, shower caps, hair brush, etc, and stations to dry your hair after the bath. The shuttle is very convenient and I made use of it to get to the hotel from Motohakone Port (bus stop #6 next to the pirate ship area) and to get back to town to catch a bus to Hakone-Yumoto Station. Though it was one of the pricier stays in my trip itinerary, it was an excellent stay and I have no complaints!
• Siu (10/5): Excellent and relaxing stay. Highly recommended - Near lake and shrine. Location is great. Ample parking. Shuttle and normal bus if you don’t drive. Nothing. Place is great
• dirk (10/5): Nothing short of exceptional - My stay at the Odakyu Hotel de Yama was nothing short of exceptional. From the moment I arrived, I was impressed by the serene atmosphere and the hotel’s stunning location overlooking Lake Ashi with breathtaking views of Mount Fuji. The rooms were large, spacious, and thoughtfully designed, offering both comfort and elegance. It was the perfect place to unwind after a day of exploring the Hakone area. Waking up to such beautiful scenery right outside the window made the experience even more memorable. Breakfast was another highlight of the stay, fresh, delicious, and with a great variety of options to start the day right. Enjoying a morning meal while taking in the peaceful lake views was truly special. What really sets this hotel apart is its incredible setting. The panoramic views of the lake and Mount Fuji are simply unforgettable and create a sense of tranquility that is hard to match. I would highly recommend Odakyu Hotel de Yama to anyone looking for a relaxing getaway with beautiful surroundings, excellent accommodations, and top-quality service. Nothing
• Diana (10/5): - Tout! L'emplacement le onsen les repas surtout.
• Charlotte (10/5): - The vue is incredible
• daniel (8/5): Séjour inoubliable - Excellent petit déjeuner, original pour un français
• Michel (10/5): Superbe, élégant, une pépite - Quel superbe hotel. Dans un style retro et moderne, loin d'être désuet, l'etablissement est d'une classe incroyable et authentique. Le personnel a été d'un professionnalisme et d'une attention exceptionnelle. Compliments speciaux pour notre premier conducteur de navette fort sympathique. La vue, le jardin, la chambre, nous avons tout apprécié. Personnellement, je ne pense pas avoir reçu de meilleur service dans un hotel dans ma vie, et pourtant j'en ai vus! Je reviendrai sans hésiter. Bravo!
• Amy (9/5): -
• samuel (9/5): a lovely, relaxing escape away from any hustle and bustle - the onsen was fantastic, the gardens were beautiful and the location on the edge of Ashi lake and close to the shrine were amazing. not the easiest to get to without a car
• rmorris (8/5): A very pleasant hotel. We'd have enjoyed it more had it not been pouring with rain most of the time - A comfortable hotel surrounded by extensive gardens. Unfortunately, we were too early for the azaleas and rhododendrons' to be in bloom. It must be spectacular when they are.
• Ota (9/5): 静けさと落ち着きの中、癒される旅。 - 箱根は、観光客で大混雑で、人混みに疲れました。 でも、ホテルに一歩入ると、ロビーも、敷地内も、庭園も、部屋も、静かで、落ち着いた雰囲気で、心身共に癒されました。 リピーター特別割引等、宿泊料金が優遇される制度があれば嬉しいですね。
• Anastasiia (10/5): Перфекто! - Самый кинематографичный отель в Хаконэ, который я видела за три своих поездки в Японию. Ценители сетевого глянца и штампованных слопов не поймут, эстеты оценят. В такое место можно привозить съёмочную группу и снимать натуру 50-хх годов прошлого века и послевоенной Японии. Строго, стильно, много дерева. Если сравнивать этот отель с нарядами, то он, без сомнений, окажется маленьким чёрным платьем и ниткой жемчуга Коко Шанель. Номера большие и просторные, никаких татами, полноценные кровати. Первый раз, наверное, интересно поспать на татами, но для нас это пройденный этап и кровати зашли идеально. Косметика в номерах хороша, розеток было в достатке. Выход на свою собственную террасу, а с неё - в садовый лабиринт и к озеру - это вообще роскошь на грани разорения. ;) Брали и завтраки, и ужины. Завтраки по меню, вроде бы немного, но оказались очень сытные и никто голодным не остался. Ужин был великолепен, мы ходили именно на европейский вариант ужина и это оказалось очень вкусной высокой кухней с оригинальной подачей. Отдельно напишу про онсен. Это, мать его, МОЙ ЛУЧШИЙ ОНСЕН. Я успела сбегать туда раз пять, хотя мы останавливались всего на сутки (берите хотя бы 2 ночи). Кожа, волосы, состояние души и тела :) - всё-всё после онсена пело. На выходе что из женского, что из мужского онсена есть холодильник с мороженым. В основном там лежит сорбет, но есть белое, молочное мороженое, рекомендую обратить на него внимание. Мне понравилось всё, и я надеюсь, что отель не изменит своим традициям и сохранит ту атмосферу, которая царит в его стенах.
• Guillermo Seoane (10/5): - Vistas al lago Nada que comentar
• AKIKO (9/5): - スタッフの対応が良い。静かな、落ち着く空間。お風呂が良い あえて言うなら、ラウンジで食後にお酒を飲みたいが、バーが早く閉まり、お部屋にもサービスがない。ラウンジで、食前酒をオーダーし、カクテル内容を質問しても、自分は19歳の未成年だから、全く分からない。とのこと。その返答と、未成年が、お酒を扱う接客をしても良いのかな？という疑問が湧きました。
• 顯恩 (8/5): -
• YU LUNG (10/5): -
• Poh Keng (9/5): Holiday away from city - Good view of the lake and can see Mt Fuji.Staff was great,especially the shuttle bus drivers.There's public bath in the hotel. Location is on the hill,tough to walk down to town,especially for old people.Good that they have shuttle buses plying to and fro.
• Helewa (9/5): Hakone was beautiful - a little out of the way for a single overnight, but worth a visit for anyone - Every room views the lake, and the room was spacious and cozy. One could make a day of just relaxing in the room overlooking the garden and the lake, taking in meals, onsen time, or a walk by the lake along the stone paths. The town closes at 5, and we arrived late. Food options were limited to 7-Eleven in town, or room service sans a reservation to one of the hotel restaurants. Planning dinner ahead of time is a must.
• Anne-Sophie (9/5): Idéal pour une pause nature entre la visite de 2 grandes villes - La chambre, le côté un peu ancien du lieu, l’emplacement avec vue sur le lac, le onsen et le personnel très attentif
• Kate (9/5): A serene, calm, comfortable place to stay. I would highly recommend it and hope we will be back. - Great views, stunning gardens, very comfortable room, wonderful onsen, delicious food. The staff were great, and a special mention to Tomoko, she was incredibly helpful and so charming and welcoming, nothing was too much bother for her and her English is faultless. Many thanks. It is worth mentioning that if you want to eat on the evening you arrive, make a reservation in advance as they get booked up.
• Silia (8/5): Ein wunderbarer Ort mit tollem Service und Vintage-Flair. - Tolle vintage Atmosphäre. Fantastischer Garten und Onsen; das beste French Toast unseres Lebens. Hervorragender Service. Toller Blick auf den Mt. Fuji. Die textile Ausstattung (Teppiche, Vorhänge, Bezüge) sollten erneuert werden, damit tolle alte Architektur richtig zur Geltung kommt. Leider inflexibel beim Frühstück (wer will Suppe um 07:00 morgens?). Der Joghurt mit Früchten braucht mehr Früchte.
• Cosmin (10/5): -
• AYAE (10/5): -
• Miyuki (8/5): お食事が最高です。 - 夕食のフレンチ、和朝食、共にとても素晴らしかったです。 焼きたての温かいパン、お料理はもちろん、お皿も温めてくださり、どれをいただいても非常に美味しかったです。 3人で一部屋に泊まったのですが、エキストラベッドの寝心地が他のベッドと比べるとどうしても気になってしまいましたが、その点だけです。
• Pavel (10/5): -
• NGOC THOA (10/5): -
• Inna (10/5): -
• hilary (10/5): Brilliant stay in great hotel - Lovely hotel in perfect location on the shore of a lake with magnificent views of Mt Fuji. Fabulous onsen
• Lisa (8/5): -
• Ian (9/5): Old Girl needs a makeover - Location, very helpful staff Birthday Dinner Hotel is like a Grand Dame going a bit seedy Needs refreshing to brighten it up Silver Service breakfast but very limited choices and portion control is a no no in the modern 🌍 French toast is good
• Mathias (7/5): Good location, very hard beds - Beautiful location right next to the lake. On a clear day you can see Mount Fuji. Beds are very uncomfortable and hard.
• Keiko (6/5): Vackert läge. - Middagen var jätte gott, speciellt Sake. USB uttag på rummet var trasigt. Frukosten var för litet. Onsen var litet.
• 山岸 (10/5): -
• Marie helene (9/5): Très agréable séjour dans hôtel spacieux - Très bel hôtel, spacieux. Le jardin est magnifique. Les soins du spa sont très bien. Le service du petit déjeuner est très lent.
• Xiuping (9/5): -
• ashley (10/5): -
• hajime (10/5): -
• ClaireC91 (10/5): Pretty location - The hotel is in a nice setting and its an easy short walk to town. The staff are incredibly helpful. Our room was comfortable and the Onsen is a lovely experience.
• Marie helene (9/5): Séjour très agréable dans lieu d’exception - Très bel emplacement, vue magnifique sur jardin et lac. Vue sur le mont Fuji par temps dégagé. Bains très agréable ainsi que spa Le service du petit déjeuner est très lent et moindre boissons hors café et thé payantes
• Francois (9/5): Le calme après Tokyo… - Hôtel désuet avec vue sur le mont Fuji par beau temps
• Paul (10/5): - Fantastic view of Lake Aisha and snow-covered Mount Fuji, with surrounding hills. Quiet, lovely setting. Very nice, separate thermal pools and saunas for women and men. Pretty rooms and building, with a helpful staff, make this a wonderful retreat within the Hakone hills.
• Christoffer (9/5): -
• Olivier (10/5): -
• Sue (10/5): Beautiful stay in a welcoming hotel with views and an onsen - Beautiful view of Lake Ashi and Mt. Fuji. We were there in February, so the 3,000 azalea and rhododendron bushes were NOT in bloom, but it will be out of this world gorgeous when they bloom!! Lovely onsen on site, cute robes and clothing to wear to and from the onsens. Front desk staff SO helpful Yummy breakfast with attentive staff restaurants in the nearby town close at 3:00 PM this time of year, so we had to drive a fair distance for dinners
• khchung (10/5): Great environment and meal and good onsen - Spacious room and good onsen. I have French cuisine for dinner and Japanese breakfast which were good. Free shuttle to nearby pier which is very convenient and within walking distance to the Shrine nearby. The room have garden view and small part of lake view. Nothing and would like to stay longer next time.
• Setsuko (10/5): リラックスでる場所 - 古いホテルなのに清潔感があった
• Charng-Jiang (8/5): - 房間的位置 泡湯池有點小
• Alexandre (10/5): Un excellent hotel à tous les niveaux : emplacement, propreté, onsen, restaurant. PARFAIT ! - L’accueil, la propreté, les restaurants, le shop, les équipements, l’emplacement, le onsen. Tout !
• niko473 (9/5): Posto incantevole e hotel dotato di comfort elevati. - Il servizio impeccabile oltre alla disponibilità e cortesia del personale. La stanza era molto bella, veramente ampia (dotata anche di poltroncine e tavolinetto), con una finestra vista lago e un panorama notevole. In un'altra stagione con la natura rigogliosa questo posto dev'essere veramente uno spettacolo (io sono stata a febbraio). A disposizione in camera, nel comodo armadio, anche degli Yucata da utilizzare per la Onsen interna che ho apprezzato molto (con una vasca esterna a ridosso del bosco). Altri servizi dell'hotel un negozio interno con prodotti tipici, e un comodo servizio navetta per raggiungere il centro del paese e la stazione degli autobus. Veramente un bel posto, da tornare certamente.

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