Hotel Orient Palace

Location: 299/301 MS Ali Road Near Shalimar Cinema, Grant Road east, Mumbai, in

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Car hire
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Security alarm
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Internet access
• Housekeeping on request
• Charcoal grill
• Vegetarian menu options available

Rooms Available

• Superior Double Room

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed and 1 futon.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Deluxe Double Or Twin Room

  This air-conditioned twin/double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• Guest (1/5): -
• Guest (1/5): - I made a booking and went to the hotel, but when we got there, the hotel told us that we would not get a room. After a lot of waiting, we got a room, but it had two bathrooms combined, and no air conditioning. It was a very bad experience.
• Dalal (5/5): - الفندق قديم جداجدا ومستوى الغرف لم تعد تتناسب للإقامة خاصه لنا نحن الخليجين ولكن الخبر الجيد سيتم هدم الفندق وبنائه من جديد. نتمنى اقامتنا المرة القادمه تكون ممتازة بنفس مستوى الاقامه في فندقهم الثاني والذي يقابلهم مباشرة. عدم وجود تهوية (نافذة في الغرفة) روائح التصريف منتشرة في الفندق وبعض الحشرات.. روائح الطبخ تنتشر بعض الاحيان لوجود عوائل عربيه تعد طعامها!!عدم وجود عازل الصوت في الغرف ودورات المياه
• Juzer (2/5): - Unfriendly staff
• Ahmed (2/5): Very poor - Very bad stay I will Ask for Rifund room was sthink all pasage was sthink I never Recommend when I Arived gate was closed Securty sleeping I cal provided Noumber but no Risponce Call back this mornig you cal 2am Very bad experience I riquset my full money back on breakfast no Attedance Thankyou Room
• Kumar (1/5): - I don’t like. Hygiene
• Goyani (1/5): Bad - My wife and I had a booking at Hotel Orient from 5th May to 6th May 2025. Despite informing them in advance that I would arrive between 6:00 AM and 7:00 AM, I reached slightly later, between 7:30 AM and 8:00 AM. Upon arrival, the staff coldly informed me that check-in was only at 12:00 PM and refused to accommodate me in any way. I politely requested if they could allocate any available room for just four hours, or if I could pay extra to extend my booking to cover the early check-in. Shockingly, they demanded an additional ₹2200 for just four hours—almost the same price as my original booking (₹2222 for a full day)! This was completely unreasonable and exploitative. To make matters worse, the staff behaved in a rude, dismissive, and humiliating manner. Their lack of basic hospitality and unwillingness to assist a guest in need forced me to leave and book a stay at Hotel National next door, where I was treated with respect. Never staying at Hotel Orient again—I strongly advise others to avoid this place if they expect even basic courtesy and fair treatment. Terrible experience!
• South (1/5): Worst - Not worth, too expensive, Lodging type, not star hotel. Worst, worst. What the operation manager does working or sleeping in Booking.com?. better to visit the property first then allow on their lists of hotels.
• Iynkaran (3/5): Poor -
• Ahmed (8/5): Very good -
• Mudit (1/5): Bad -
• Aaqib (8/5): Very good -
• Purvam (9/5): Superb -
• Behera (1/5): Bad -
• Ismet (7/5): Good -
• Vikramadhithan (5/5): Passable -
• Ali (4/5): Fairly Clean hotel but greedy management - It is clean. Convenient The property manager DID NOT honor the deal and did not not accept the rate Booking.com has offered and confirmed. When I showed him the confirmation email from Booking.com. He refused and instead he showed me his offer. After a long flight and exhausting day, I had to pay more to avoid the hassle of looking for another hotel. Breakfast is not worth it.
• Yaman (1/5): The worst hotel - It was so dirty and bad service It doesn’t worth the pay for it
• Agrawal (1/5): Bad - after having 2 rooms online owner said I can give you only one but you have to pay money for 2 rooms . or else find room somewhere else . where should I go with family at night 12 . soo much ego of money of owner. rooms are not same as shown in booking.com . I’ll never book anything from booking .com now onwards.
• Parth (8/5): Very good -
• Mohd (9/5): Overall good experience - Good hotel compared to nearby hotels in this location
• Sakshi (8/5): Very good -
• Patel (7/5): Good -
• Urvashi (5/5): The rooms were not as good as they charged - Just location I booked a hotel in the final price of 6674 rs in booking.com but they added 1200 rs more to it..
• Sumeet (8/5): Very good - Best place for Stay at this rate, rooms are also clean, washroom are well cleaned and good...☺️
• Anoop (1/5): Bad behaviour from the staffs - I booked 2 adult room but they are not allowing Service and improve brakefast
• Abdul (8/5): Best in this price - Staff behaviour was good and breakfast was also good Room tv is not working properly
• Satoshi (8/5): - 古いホテルですが、清潔度は悪くなかったです。ただゴキブリの兄弟達がいたので星を一つ下げました。 お湯の蛇口は壊れかけていましたが使えないわけではないので許容範囲内でした。 夕食の提供はありませんが、ホテルの人に言えばメニューが貰えて好きなものを買ってきてもらえます。 大通りに面している割には静かでよく寝られました。
• Akira (8/5): - ムンバイの観光地は南部に集中していますが、観光地に比較的に近い位置にあります。鉄道の駅からも徒歩範囲です。チェックインはインドはどこも時間がかかりますが、まだ速いほうです。インドのホテルはタイと比べるとレベルが落ちますが、インドのホテルとしてはよいレベルになると思います。
• Abduttaiyeb (2/5): Very poor - photos which are shown on the website and the actual place is not same... linen are very, very dirty and damaged bathroom was very dirty ( lizard ,cockroaches)
• Krishna (6/5): Pleasant -
• Naseer (5/5): Passable -
• Khillare (1/5): They didn't let me in.. the hotel because of local id... but when i booked online.. they didnt inf - They didn't let me in.. the hotel because of local id... but when i booked online.. they didnt informed me... about this.. They didn't let me in.. the hotel because of local id... but when i booked online.. they didnt informed me... about this..
• Noel (1/5): Bad - Breakfast was ok. Location is near to railway station The rooms stink. There is no air circulation. So the stink remains even if there is AC. The building exterior is in bad condition.
• Mustafa (3/5): Poor - Customer service was excellent, Rooms were small
• Janoowalla (4/5): Disappointing -
• Saiful (8/5): Very good -
• Rana (6/5): Pleasant - Location near to railway station Room was to small & Dirty wash room also tv, phone & fridge not working bed sheet are not clean
• Shree (1/5): Bad -
• البلوشي (10/5): Exceptional -
• Goutam (5/5): Good staying with clean room and superb location . - Room was good in size and clean too. Wifi was good, Breakfast very very bad. Hotel staff serving without smile and look very unsatisfied and just working as they bound to work. Otherwise rooms now better than earlier , location superb and hotel quite clean now and good. Service need to improve and should serve with smile means better hospitality. May they their salary vry low thats why they are not happy. Breadfast bery bad, need to add little fruit salad, one juice and paratha/roti with sabji or Puri/sabji. And also staff are looks horribe dissatisfied face .
• Samreen (8/5): Very good -
• Munavver (9/5): Superb - The hotel staff are cordial and overall had a good time . Breakfast was good too .
• Munavver (8/5): Very good - My stay in Orient palace was very comfortable , its location is very good with lots of good shops and restaurants around . The breakfast is also very good . Its good value for money . Nothing much in particular , Overall it was a comfortable stay .
• Abdulqadir (6/5): Pleasant - Staff was cooperative Check in time, i got the room after one hour of waiting that was vry annoying
• Partha (7/5): Overall it was a very nice trip . - Location was excellent. Staffs are ok . It was my second visit . The breakfast was not good . Bread and boiled egg were in daily basis . They really have to improve the quality. Also the they have to educate the staffs in the dining area as they were sounding very loudly .
• Tridiwesh (1/5): Bad - It was very bad experience with this hotel,we checked in hotel at 3 PM and 9 PM checked out because the room was so smelling.we were unable to sleep in this hotel.we booked 3 rooms for 2 days but we checked it out at same day after paid Rs.7250 the room charges...again in the mid night we booked another hotel to stay.. 1. Flush was not working in the bathroom. 2. Hair found on pillow, they replaced after complaining. 3.Bathroom was not cleaned. 4. They attended the bathroom flushing problem after 2 hours of checked in the hotel. 5.Bedsheets was not cleaned.
• Mikael (5/5): Passable -
• Logesh (1/5): Bad -
• Anonymous (2/5): Very poor -
• Singh (8/5): Very good -
• Arvind (5/5): It is nice place to stay, but majority of occupant were Muslims. Breakfast was not provided. -
• Huzaif (1/5): Bad -
• Yadav (1/5): Bad - Not good pay 3800 no bill revad Not good
• Anonymous (2/5): Very poor -
• Yadav (7/5): Good -
• Khwaja (1/5): Don't book this hotel - Nothing. They are getting customers because of location only. I asked parking while booking they accepted but later I received fine from police for parking vehicle in undesignated place. But the vehicle was parked by hotel staff.
• Dhiraj (5/5): Passable -
• RAGHUNATH (4/5): - Never seen in my history this kind of a service and cheating to the customer room was booked through you and they have denied and after confirming the receiption manager they have not check in and assured that when come that time they will do but unfortunately the person was changed and receiption personnel harrased and disapointing behaviour has been noticed and also paid the breakfast they have not given.
• Verified traveler (4/5): - They didn't allow us to keep our baggage for few hrs after checkout
• Verified traveler (4/5): - The rooms were very dirty and was very smelling the breakfast was not at all good
• Johan (2/5): Zeer slecht terrible - Hele lange check in. Kamers vreselijk geen ramen,klein,doorgerotte deuren onvriendelijke receptie, kakkerlakken in hotel en ontbijtruimte.Geen warm water. Wifi code kreeg je niet die stelde hun voor je in.
• candace (8/5): A Decent hotel in a decent location - We came in very late. There is always trouble finding our reservation, so that was not new. We got a clean room, a bed to sleep in and breakfast the next morning which is what we wanted. It is not far from the Central Mumbai railway station which is good for anyone wanting to use the local train.Plenty of taxis outside the door if you don't.
• Franziska (2/5): Laut, unfreundlich & veraltet - Laut, unfreundlich & veraltet
• Verified traveler (10/5): - Very nice property and staff. Good value for quality.
• Verified traveler (6/5): - rooms ill maintained n smelly. service staff sprayed room spray but later on its the same. smell got entrenched in my clothes as well
• N Syed Muddassir (10/5): good hotel - Nice budget hotel
• Kelly (4/5): Think there was better out there - The rating maybe a little under big due to the city’s disadvantage of sanitary and major poverty issues. We chose this hotel not really understanding where we were situated and I think it’s fair to say we were in the heart of Mumbai. Local people and staff were lovely, although we did feel we were the only westerners to have ventured into these parts of Mumbai. The sanitation issue is major and in comparison this probably was a ‘palace’ to many around. The rooms were relatively clean however we found it hard to use the bathroom due to the smell and lack of cleanliness to our standards. The view outside our window was hard to bare with rats, homeless families and the constant use of horns left us sleepless the first night. Once we got familiar to the city we soon loosened up and felt more at ease, however we were very much looking forward to leaving after 24 hours. That was our first true experience of India and I wouldn’t change it for a second. Thank you for the memories Mumbai.
• christine (4/5): - Hôtel très bruyant Pas de restauration bien qu'indiquee dans la présentation Tenues du personnel très négligées
• Leopold (8/5): On busy road away from centre - good budget hotel - The hotel lives up to expctations, with the expected requirements being met The staff while trying to be helpful can be confusing, and they do not pass messages between shifts. Hence a promised early breakfast of bread, butter and jam was not forthcoming and the night shift were unaware that I had asked to leave my bag overnight
• Harry (4/5): - Epäsiisti ja reppana tarpeessa olevat hotelli. Lutikoita huoneessa ja viemärin haju melkoinen.
• Verified traveler (4/5): سيئ سيئ جدا - رائحة المجاري تفوح من داخل وخارج الغرفة السعر مقابل الخدمة مبالغ فيه
• ahmed (10/5): - Stay was not bad. Receptions staff was nice and friendly.
• Shirley (10/5): Great Hotel and a true feel of Mumbai. - Staff were really friendly and welcoming. Loved the location in downtown Mumbai. It's a little way out from the tourist attractions and gives a real feel of Mumbai. 3 of us stayed at the hotel. The Security guard escorted the ladies outside and sorted all taxis for them, when they travelled together. Room was really clean and fresh. would stay here again.
• Verified traveler (4/5): Dont stay unless you like to live in filth - The hotel room had milder in side wall , ceiling , this was the hotels best room , bedsheets were dirty and torn , they hardly came to clean the room , i was mad so many times with the front desk but every day was same old ,

Photos