Hotel Hakuba Berghaus
Location: Chikuniotu 12840-1, Otari, jp
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Ski-in, Ski-out Access
Located in Otari, Hotel Hakuba Berghaus offers convenient ski-to-door access, perfect for ski enthusiasts. The hotel also features a ski pass sales point, making it hassle-free to hit the slopes.
Comfortable Accommodations
The well-equipped units at Hotel Hakuba Berghaus boast modern amenities such as flat-screen TVs and refrigerators, ensuring a comfortable stay for guests.
Relaxation and Recreation
Guests can unwind after a day of skiing in the hotel's sauna or opt for ski equipment hire to explore the nearby Tsugaike Kogen Ski Area, just a stone's throw away.
Ready to experience the ultimate ski getaway? Book your stay at Hotel Hakuba Berghaus now!
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Terrace
- Luggage storage
- Safety deposit box
- Ski storage
- Non-smoking throughout
- Shared lounge/TV area
- Public Bath
- Staff adhere to local safety protocols
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Key access
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Thermometers for guests provided by property
- Ski storage
- Television in common areas
- Ski-in/ski-out access
- Free wired internet
- Ski lessons on site
- Self parking (surcharge)
- Offsite parking discounted rates available
- Spa tub (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Ski lift privileges
- Snow sports gear
Rooms Available
-
Quadruple Room with Shower
The quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room features a TV with satellite channels, tatami, a safe deposit box, an electric kettle as well as mountain views. The unit has 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Quadruple Room
The air-conditioned quadruple room offers a TV with satellite channels, tatami, a safe deposit box, an electric kettle as well as city views. The unit offers 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Twin Room with Shower
This air-conditioned twin room includes a TV with satellite channels, a private bathroom as well as a balcony with mountain views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Twin Room with Mountain View
The air-conditioned twin room offers a TV with satellite channels, a safe deposit box, an electric kettle, yukata as well as mountain views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Air purifiers
-
Quadruple Room with Mountain View
The air-conditioned quadruple room features a TV with satellite channels, tatami, a safe deposit box, an electric kettle as well as mountain views. The unit has 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Heating
- Shared toilet
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Quadruple Room with Shower
The quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned quadruple room offers a TV with satellite channels, tatami, a safe deposit box, an electric kettle as well as city views. The unit has 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Twin Room with Shower
The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a TV with satellite channels, tatami, a safe deposit box, an electric kettle as well as city views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
-
Quadruple Room with Shower
The quadruple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This quadruple room is air-conditioned and features a TV with satellite channels, tatami, a safe deposit box and an electric kettle. The unit offers 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Window
- Tatami (traditional Japanese flooring)
- Air purifiers
Guest Reviews
- Phattraporn (10/5): - Love everything there, the service and staff, I will be back for next year.
- CHINGHUSAN (10/5): -
- Xiao Qian (9/5): Spacious, lovely view, comfy beds, and great tatami. - Spacious tatami rooms with great view and very comfy bed. Having the laundry and vending machines on Level 2 was so convenient, even have ice machine. Also direct slope access from the ski locker room in the hotel basement. They have private bath too The hotel is located uphill, which can be a bit of a climb with heavy luggage
- Kannika (9/5): Everything is very good. - All staff are very nice, clean onsen and good breakfast. Nothing.
- Kanako (8/5): -
- 覚 (9/5): -
- Howard (3/5): 廁所超舊 - 不滿意 不滿意 太小了
- HIDEKI (2/5): - 立地 部屋が臭い、値段が高い、チェックインの時に戸惑う
- riku (10/5): -
- Phattraporn (10/5): - We love buffet drinks and dinner/breakfast after skiing.
Ski-in ski out was very convenient durring the day.
The satff was very helpful. No
- John (9/5): Love it - Large nice rooms, Good alcohol drinks, onsen facilities, ski in ski out It’s up a steep hill from the main bus stop.. so pushing up your luggage takes some effort if it’s heavy
- 政豪 (10/5): - 地理位置無敵,早上出門直接滑到購票處,下午直接滑回飯店
- Henrik (10/5): Great stay, great location - Great ski in/out location, lovely staff and enjoyed the food. Small bathroom, but expected
- Cathy (10/5): -
- Daniela (8/5): Excellent choice for a comfortable stay for skiing in Japan. - Abundant food at breakfast and dinner. Great Onsen in the basement area, with many shower and hair products. Very clean. Staff very happy and polite. Washer and dryer available. Ski in and out. The bathroom in the room it’s a bit small and basic ( so we used the Onsen shower instead) and the window insulation is weak so we had to move the beds away from the window. TV channel options were limited.
- Atsuko (7/5): 立地のホテル 7割が外人客 - 立地。 夕食メインが毎日同じ(シャブシャブ)。さすがに辛い。あとチェックイン、アウトがセルフでスタッフ不在。チェックインはQRコードで行うが、不具合だかなんだかまるで読み込まず大変困った(フロントは無人)。
- Zohra (9/5): Cozy hotel with amazing access to the slopes and friendly staff! - Amazing actual ski to door property; the staff were amazing and extremely accommodating. The kitchen staff were considerate in making us chicken or beef options as we don’t eat pork!
- Sean (7/5): -
- andrea (10/5): The best stay in Hakuba we could’ve asked for. - Perfect location, dinner and breakfast were delightful and staff was the most hospitable! Nothing
- Karen (9/5): Great location and value for money - Hotel could ski in/ski out with storage space for ski equipment
Rooms were big
Staff were very friendly and helpful
Free flow of alcohol for dinner
Onsen was lovely after a long day
Hotel was not too crowded
The location was less than 10 mins walk to the ski lift and ski rental shop. Dinner offering was pretty much the same every night for the 3 nights that we were staying there
No lifts in the hotel (which we knew as it was stated in the hotel description)
- KA ON (10/5): Good ski-in, ski-out hotel -
- Wei-Yao (8/5): I'll be back. - Just 20 meters from the ski slope—it's like a dream come true! Feel the adrenaline rush as you glide down to the lift and dive into the thrilling slopes. And when it's time to unwind, you can effortlessly ski right up to your back door! The convenience is unbeatable! This is, without a doubt, the best ski-in, ski-out experience I've ever had—prepare for pure exhilaration!
And let’s talk about dinner—it was absolutely fantastic! While the daily menu might not change much, every dish was bursting with flavor. Even with just us as the only guests at the facility, they went above and beyond to prepare an incredible breakfast and dinner that truly impressed us! I hope the bathroom in the room can be renovated, as it shows signs of being quite dated. While it is clean, an upgrade could significantly enhance overall comfort and the guest experience.
- Yi-Lung (10/5): - 溫泉與服務
- Angkana (10/5): Recommended - All is good especially tofu in dinner and ice cream No elevator
- Nitai Michael (7/5): -
- Toshiyasu (8/5): - ゲレンデ直結の立地の良さ。スタッフの皆さんが赤ん坊にも親切に対応してくれた。 夕食のメイン料理が2日続けて同じ豚シャブであった。
外国人、特に東アジアのお客が多いのか、匂いが気になった。
- Bin seng (8/5): -
- callum (8/5): -
- 橋本 (8/5): 満喫できました! - ゲレンデ目の前で滑らなくても家族をゆっくり見ることが出来て本当に良かった。
滑らない家族が朝から部屋に入れたのは本当に助かったし良かったなと思いました。
ラウンジで飲み放題は美味しかった〜 紹介写真より部屋が少し古びてたのが残念しました。
トイレの流す音が大きすぎて子供がびっくりしてました。
お風呂の利用時間がもっと長かったら良かったな
- Xiaoqing (10/5): 我会推荐给朋友 - 餐食很好吃 位置很方便可以ski in and out。工作人员真的都很好 没有电梯真的太不方便了
- Joachim (9/5): Wonderful Japanese hotel, well managed and lots of character... enjoyed every minute! - It definitely exceeded our expectations and was perfect location for skiing in Hakuba area, specifically in the Tsugaike Kogen ski area, which has very nice ski slopes for all levels. We travelled as a family from Tokyo to Nagano by train, then from Nagano to Hakuba by bus and then with a local bus to Tsugaike Kogen. All very well organized and easy to reach. The street of Berghaus is next to the slope which is very convenient at the end of a day of skiing or snowboarding. The ski rental shops and small supermarket are within 5-10 minutes walk. The owners really made us feel welcome from the beginning, tolerating our lack of knowledge of Japanese language :-) and answering our questions about Japanese culture and cuisine with passion and patience. The rooms are very spacious and well set up, the private and public Onsen are so relaxing at the end of each day, rooms and hotel are very clean. The breakfast and Japanese dinner were delicious, not too much choice but definitely enough for everyone's taste and again the quality was just excellent. The fact that we couldn't find their lovely haori jackets online or in kimono shops in Tokyo ;-)
- ckml518 (10/5): -
- 文 (9/5): スキーもゆっくり楽しめ、食事も美味しく大満足。また利用したい。 - よかった点
・ゲレンデに隣接しているため、スキー場に直接出入りすることができる点
・駐車場はチェックイン当日の早朝からチェックアウト後スキーを終えて帰宅するまで利用できる点
・駐車場からスキーブーツ、板置き場、乾燥室を通ってホテルに入ることができる点
・チェックイン前、アウト後も脱衣所で着替えができる点
・夕食、朝食とも美味しくゆっくりいただけた点
・日本語の上手なスタッフが丁寧に接客してくれた点
チェックアウトの際に受付してくださったオーナーも素敵な方でした。
- MingSum (8/5): - Staff were most friendly and patient. They went out of their way and tried their absolute best to assist us with all requests even though their first language was not English Location was up the hill, may be tough for large luggages. Lifts are not available, may be challenging for some travelers.
- Carol (10/5): -
- Zarus (9/5): -
- konishi (9/5): - もともと予約していた部屋が諸事情にて使用できないとのことで、ワンランク上の部屋に設定してもらえた。こちらとしては同ランクでも良かったが予約の段階から良い対応をしていただき嬉しい限り。
到着後は館内利用時の質問にも親切に対応してもらえて好印象でした。
客室内は清潔に保たれており、大浴場も広く快適でした。
また、館内に白馬の様々な写真が飾ってあるのが素敵でした。
レンタルしたブーツや板をショップではなくホテルで返却できるのも良かった。 朝食時に料理の説明があるお客様と無いお客様がおり
対応が別れてるのが気になった。
たまたま、忘れていただけかもしれないが…
- Elisa (10/5): Lots of space in the rooms, and carpark is the ski slope! - Lots of room to hang out and dry ski clothes in without having to sit on your bed the whole time. Private bathroom was clean The stairs to the 4th floor but that's what happens in a ski town
- TAKAHIRO (8/5): -
- Vee Jeng (10/5): big and clean comfortable room for ski trip - Very friendly service from front desk and the chef can speak pretty good english. Comfy breakfast and ski in sky out resort, perfect for you to quickly get to the chair lift/gondola without carrying the heavy ski or board gears on the road. The room is very clean with room cleaning, and there’s public onsen perfect after a long day of skiing Slightly further up hill if you carry heavy luggage and heavy snow, able to arrange for hotel pick up from bus station though, they aren’t very flexible with the timing.
- HOUCHEN (9/5): -
- Anna (8/5): -
- Ashley (8/5): Ticked the boxes - Good location food. They didn’t clean the room in 3 days.Once would have been nice considering the cost of the room.
- Ari (8/5): -
- 川口 (8/5): 良かったです。また利用したいと思います。 - 食事とロケーションが良かった 館内にエレベーターがなかったこと。
- Anthony (8/5): 強烈推薦喜歡滑雪的人,這是一間ski in ski out 的旅館,從我的房間小露台往外看就是ski slope, 旅館不是很大,但是服務及設施不錯。最令我驚訝的是他們提供的晚餐,他們每天都會提供不同的料理,味道非常之好。 - 晚餐 房間比較舊,房間不是每日清潔
- Kazuaki (8/5): -
- QIONG (8/5): 吃住滑雪都很方便 - 有泡汤,有包食宿,晚餐有西餐和小火锅两种套餐选择,日式早餐每天也有些变化 楼梯很高,每天爬好几次有点负担
- shihui (10/5): 非常优秀!下个雪季再来~ - 这是第二次入住啦~上一次还是疫情前。这家酒店的半食宿太好吃啦,每天滑完雪之后吃晚饭身心都被治愈了!~酒店的位置非常棒,就在雪道旁边,可以直接滑进滑出,巴士站也不远,附近也有很多租雪具的店,还有一家可以用支付宝的超市,下一个雪季还会再来的~ 早餐如果能增加一些西式餐点就更好了
- eriko (7/5): - こどもが発熱した際に、冷えピタをくださったり休日診療の医療機関を教えてくださいました。スタッフの方はどなたも丁寧な対応で素晴らしかったです。 繁忙期の2月の三連休の初日でしたので、少し清潔面で気になる点がありました。忙しい時こそ、地下トイレやお風呂の脱衣所のチェック頻度を上げた方がいいです。料理やもてなしがどれだけすばらしくても清潔度が低い宿はリピートしたいと思いません。
- E.C (9/5): Superb ski-in ski-out Ryokan: spacious rooms, delicious dining, reasonable prices, welcoming staff! - Nestled in a splendid location, this ski-in ski-out Ryokan boasts a prime spot. Our room, offering ample space and a charming street view, remained tranquil and picturesque throughout our stay. The breakfast and dinner served were simply delectable. Even during the peak season, we found the pricing to be acceptable, considering the exceptional service and amenities provided. Additionally, the friendly staff added to the overall enjoyment of our stay. No Lift
- Wing Fung (10/5): 非常棒 - 這裡的早/晚餐是我吃過最好吃的,女將的用心我完全感受到。
房間,酒店整體很暖。員工很友善。溫泉十分舒適。
每晚都有觀星團,但因為天氣太寒冷,浸泡完換好了衣服也不想外出,
我打算夏天再到來觀星及吃這裡的食物。
公共空間大,晚飯前跟朋友到Basement飲咖啡聊天很舒適。 房間加多一點掛滑雪衣/用品的架子更好。
步行到這裡是要上斜路的,是有點累,下雪時小心地滑。
307房間的兩張梳化都下陷,根本不能坐,需要更換。
- Jack (10/5): Second year staying here and nothing shy of exceptional! - Everything! Nothing!
- 又 (6/5): -
- Emma (10/5): -
- Guest (10/5): 楽しかったです。 - お部屋も清潔で、女性の大浴場にはシャンプーバーがあり、サロンで使用しているメーカーのものでとても良かったです。 玄関の階段付近が滑りそうで怖かったです。
- Hiu Kwan (8/5): I would highly recommend this place to people who plan to ski at Tsugaike. - The hotel is right at the edge of the ski track so it is super convenient for skiers. Staff are very friendly and they offered pick-up and drop-off service to the bus station. Nice hot baths after a day of exercise. Laundromat is available. Room is pretty sound-proof and I had sound sleeps as a light sleeper. Food is delicious too. There is no elevator in the hotel so be prepared to carry your luggages up. We were very fortunate that a staff offered to carry one of our luggage upstairs.
- Guest (9/5): 満足 - お風呂、部屋、食事全て良かった。
部屋は4階だったけど、問題なく過ごせた。
ゲレンデサイドで文句なし。
- Hiu Kwan (8/5): -
- ATSUSHI (8/5): 綺麗 - すべてにおいて清潔や点 部屋が少し狭い点とエレベーターが無い点
- KANA (3/5): - 部屋が広く開放的だった。
隣がゲレンデの為見晴らしがよかった 日本人スタッフの対応が悪すぎる
- HIGANO (9/5): お空にとても近いお宿でした☺️ - 古い施設とは聞いていましたが、
とても綺麗にさてれいて快適でした。
スタッフの方の星の説明も楽しかった! 良くない点は無いですが
こうだったら良いのにって言うのはワンチャンも連れていけたらめちゃくちゃ常連になります!
- Yoshiaki (7/5): 冬に良さそう! - 食事とロケーションが最高でした。
駐車場ありがとうございました。 部屋が使いにくいのがちょっと惜しい。
サウナは嬉しいが水風呂無し。
- Lou (10/5): Spacious, well equiped traditional Japanese tatami room! Staff are very friendly and helpful -
- Guest (7/5): -
- sachiyo (5/5): まぁ、まぁ - 料理 トイレがうるさい
- Haruna (7/5): 食事も美味しくスタッフさんも感じが良く部屋も広くて全体的には良かった。 - 食事が美味しかった。
しゃぶしゃぶの食べ放題も初日の夕食も。
朝食に出汁茶漬けが食べられたのも良かった 部屋に無料のお水があったら良かった。
あと3人で泊まったが2人分のベッドしかなくもう1人分のお布団が押し入れに入ったままだった。
敷かなくても出しておいて欲しかった。
- Guest (5/5): -
- Kei (9/5): 満足です。 - お値段はそこそこでしたが、満足度が高かったです。
お部屋も清潔で快適でしたし、食事も美味しかったです。
無料で開催されている、星空の観察も満足度が高く、流れ星が見えて子供も喜んでいました。 事前に了承はしていましたが、最上階でエレベーターなしは少しきつかったです。
部屋内は快適でしたが、廊下や階段はエアコンが効いていなかったため、部屋から出るのが躊躇われる程度に暑かったです。
コーヒーのセルフサービスはありがたかったですが、コーヒーマシンの水の補給をどうして良いか分からず、飲めないタイミングがあったのが残念でした。
- Kimiko (7/5): - スタッフの気遣い。 お風呂の終わる時間(使用時間)が早い。
- 一彦 (7/5): - ロケーションとスタッフの対応
- YUKA (7/5): スタッフさんの心遣いが染みました。 - 朝食が美味しかったです。
また、チェックイン日に大雨の影響で、チェックインが遅くなり、お風呂に入れないかもと思っていました。でも、スタッフさんがすごく気遣ってくださり、大浴場の時間を伸ばして下さったのでとても助かりました。とても楽しく滞在出来ました。 部屋のユニットバスが狭く、入りにくくそうでした。大浴場が使えない場合部屋で入ることになるので、もう少し広く、化粧台になる鏡などがあるといいなと思いました。
- Gima (10/5): -
- R (9/5): - このクオリティのお食事が一泊二食付いてお部屋も広くて景色も綺麗、大変コスパ良かったです(*^^*) ゲレンデが近いので今度は冬季に利用したいと思います。
- KIMI (8/5): 長野旅 - お部屋がこじんまりしていて清潔でゆったり過ごすことができました。
畳敷きが良かったと思います。
窓からのマウンテンビューも最高でした。
一つだけ靴箱が高すぎて使いにくかっです。
その他はお風呂も清潔だったし、朝食も可愛らしい盛り付けで楽しませていただきました。
機会があればまた利用したいと思います。 靴箱が高くて使いにくかったぐらいです。
- YUMIKO (10/5): 白馬満喫しました! - スタッフの皆さんのご配慮と美味しい食事、星空ツアーに、貸し切り露天風呂に癒されました!
- pei chuan (9/5): -
- Koko (8/5): -
- Azumi (10/5): リフレッシュ! - ゲレンデサイドですぐに滑れる立地が最高!清潔な居心地の良いお部屋でした。ラウンジからゲレンデが見られて、滑らない祖父母がラウンジでチェックアウト後もしばらくゆっくり出来ました。
- Ishii (10/5): また泊まりたいホテル - まず清潔感があって、スタッフの対応も笑顔で素敵でした。お部屋は広々使えて、寝具も快適、温泉にアメニティもついていて、お値段以上の価値があるホテルだと思いました。 特にないです。
- 泉岡 (7/5): -
- Nakagawa (8/5): 良かった - ゲレンデから近い 料金
- WING YEE (9/5): -
- KUMI (8/5): また行きたい宿でした - 総合的に良かったです。スタッフ、お部屋、お風呂 家族一同満足して帰ってきました! 3部屋予約してのですが、もうほんの少しでもお安く泊まれたら良かったかなあと思います!
- Ashley (8/5): ski in ski out - All good,food, location, onsen nothing to dislike
- Ashley (9/5): Nice hotel, ticked all the boxes, would come back.🙂 - Good food, Good Onsen, Good location. self service coffee machine on the landing was a nice touch for early morning coffee. Room was really big. Toilet/ bathroom is a bit small but this is normal for Japan as guests use the onsen.
- Siu Keung (8/5): 盡早聯絡酒店提供小巴接送(安排在栂池巴士站接住客到酒店)因酒店位處於長斜坡 - 接待處員工態度親切,盡力協助!日籍女接待員態度親切, 印巴籍男員工很禮貌,盡力協助旅客! 房間204室我已先後入住兩次,梳化已殘破不堪,建議酒店更換!
希望酒店能提供長野駅到栂池巴士時間表以便住客早一天前電郵聯絡酒店可到栂池巴士站接住客, 不用旅客推著重的旅行喼及滑雪裝備推上漫的斜坡到酒店
- Jack (10/5): Best 2 weeks of my entire life! - This place was a powder hounds dream! Location, food, cleanliness were exceptional! Definitely will be back there again asap
- KENICHI (9/5): - お気遣いが嬉しかったです 飲み物に紅茶もあれば良かったです
- Karl (10/5): Relaxing ryokan with great onsen, ski in/out, and views of Tsugaike Kogen - This ryokan is located right on the slopes of Tsugaike Kogen and was relaxing 3-night stay for my wife and myself. We were in Hakuba Valley to ski and this was the perfect place to stay, especially given they have ski/boot storage and a warming room for all of your gear, and lockers if need be. The staff was especially nice and helpful, we look forward to returning.
- HIROYUKI (9/5): 大満足 - 食事、部屋、対応 全て良かったので大満足です。 特にありません。
- Miku (8/5): ホスピタリティが高いロケーションの良いホテル - ゲレンデ直結でウィンタースポーツをする人にはロケーション最高です。
あとスタッフの方が丁寧、親切で良かった。特に受付や星空ツアーしてくれた女性のスタッフが親切で素敵でした。
あと、朝ごはんが豪華。蒸し野菜が嬉しかったです。
星空ツアーなど、星に特化させてて、器などにもこだわりがあったのがかわいらしかったので、もう少し他にもこだわり出すと喜ばれるのではと思いました。(例えば部屋の名前を数字でなく星の名前にするとか、誕生月の人には生まれた月にちなんで星座に関連するグッズをプレゼントとか?) お風呂の電気や、ロッカーの故障箇所が多かったのと、ドライヤーに埃が積もっていたり、貼り紙が捲れてたり手描き文字のメモがはられている感じが綺麗に見えないので改善したほうが良さそう。
部屋のトイレのタオルがお家のタオルっぽいのと、感染対策を考えて人数分あると嬉しかった、
セルフのコーヒーサービスが粉ミルクか液体クリーマーだったのでカフェラテというか、エスプレッソに粉ミルクやクリーマーを入れる感じなのが苦いコーヒーが苦手なので少し残念だった。
- Guest (8/5): 楽しかった - ゲレンデ前で、ご飯も美味しかった。
星の観察は、曇っていて見れなかったけど、プロジェクターで星や宇宙の事を見ながら説明してくれてよかった。 朝ごはん、美味しかったけど、パンもあれば最高だった。
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