Fairfield Inn and Suites by Marriott Lubbock Southwest
Location: 6435 50th Street, Lubbock, Texas, 79407, Lubbock, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Experience the perfect blend of comfort and convenience at Fairfield Inn and Suites by Marriott Lubbock Southwest, nestled in a prime location in Lubbock.
Recreational Opportunities: Dive into relaxation with our outdoor pool or stay fit anytime in our 24-hour fitness center, ensuring there's something for everyone.
Delicious Dining: Start your day right with our complimentary full breakfast, served fresh every morning. For a quick snack or drink, our grocery/convenience store and bar lounge are just steps away.
Comfort and Connectivity: Each of our 101 guestrooms features pillowtop beds, refrigerators, and 50-inch Smart televisions. Enjoy free Wi-Fi throughout the hotel to keep you connected during your stay.
Don’t miss out on the chance to enhance your Lubbock experience—book your stay with us today!
Important Information
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Health or beauty spa nearby
- Newspapers in lobby (surcharge)
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Wheelchair accessible
- Elevator
- Free breakfast
- Safe-deposit box at front desk
- Smoke-free property
- Grocery/convenience store
- Wheelchair accessible parking
- Free self parking
- 24-hour fitness facilities
- Free full breakfast
- Newspapers in lobby (surcharge)
- Housekeeping on request
- Banquet hall
- Recycling
- Outdoor entertainment area
- Health or beauty spa nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Visual alarms in hallways
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Vegetarian breakfast available
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic straws
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Suite, 1 King Bed with Sofa bed (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 2 Queen Beds (Mobility Accessible, Tub)
2 Queen Beds
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 2 Queen Beds (Hearing Accessible)
2 Queen Beds
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
350 sq feet
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 1 King Bed (Hearing Accessible)
1 King Bed
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)
1 King Bed
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 1 King Bed (Mobility Accessible, Tub)
1 King Bed
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and toothbrushes and toothpaste (on request)
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 1 King Bed
1 King Bed
350 sq feet
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 2 Queen Beds
2 Queen Beds
350 sq feet
Internet - Free WiFi
Entertainment - 50-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Transfer shower
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Pillowtop mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Jeffery (10/5): -
- Felix (10/5): - Everything Everything was great
- javier (5/5): Staff and facility were great. - Staff and facility were great. Outside TV was not working, and did not have a place to cookout and no hot tub.
- Brenda (10/5): Muy bueno para viaje debultima hora -
- Julie (7/5): -
- Felix (10/5): -
- Greg (8/5): - 1st floor women’s washroom was very dirty according to my wife, equivalent to a road side rest stop
- Jorge E (6/5): - Everything was good in relation with the stay. The only BIG complaint I have is that even when I paid the room in advance thru Hotels.com, when I checked-in at 11pm the person in shift charged me the incidental deposit but also de charge for the room. I told him I did prepay for the room but he said he couldn’t see that in the system and couldn’t do anything to help, he suggested I talk to the manager next morning. I did talk to manager next morning and she kindly said the mistake will be fixed. One week and three calls later, I keep receiving the same feedback: “we’ll take care of it”. I know they are going to fix it, and I’ll get the funds back, but the EXPERIENCE was messed up by the issue and I will rather to not prepaid in the future so I avoid the situation again.
- Marsha (10/5): -
- Seongheui (8/5): - I was bitten by mosquitoes in dinning area but I was not any help.
- Tamera (1/5): Horrible customer service thiefs - Nothing when I went to check in my room was sold so you kept my money 💰 and charged someone else The front desk sure was not nice didn't even offer me another room said I will NOT get my money back tried to blame me as it was my fault I paid in advance to guarantee I had a room put in the notes what time I was arriving .... I had no reception where I was to call as I tried but I had faith I had my room as I have Never experienced this issue ever til now
- Hector (10/5): - Clean rooms
- David (8/5): - The shower was excellent, but the water pressure was a bit low. The room thermostat didn't allow us to set the temperature below 70. It would also shutdown automatically. There were no facial tissues in our room.
- Kristen Carone (10/5): - Check-in process was easy. The breakfast buffet had a nice variety of cold and hot items. Very convenient to shopping and restaurants. Overall, great hotel!
- Jonathan (6/5): - This hotel is in a great location close to the highway, with plenty of great food options nearby and even a Target. The staff here were amazing. Check-in and check-out were fast, and they were attentive and quick to fix our issues. That said, we did run into a few problems. Our toilet barely had any flushing power, we found a pair of shorts and pants left in the restroom, and our comforter had lipstick stains. The room also had a damp smell that was stronger in the bathroom. When we asked to switch rooms, unfortunately the hotel was fully booked. The staff did address the issues by removing the clothes, fixing the toilet, and changing the sheets. The rest of the stay was fine, but breakfast was underwhelming, so we chose to eat elsewhere. Overall, the hotel has potential, especially with its great staff and convenient location, but with the room issues, I’m not sure if I’d stay here again.
- David (7/5): - Great room and the staff was awesome. For a handicap accessible room, the toilet was way too low without grab bars.
- Sostena (9/5): Thank you! - Had a wonderful time. Breakfastt
- Bill (9/5): Fun - The staff was amazing
- Brenda (10/5): - Super limpio, con la facilidad de instalar tu propio Netflix
- Jared (10/5): - One of the much better hotels we've stayed at in Lubbock. Only complaint was that the carpet was coming apart from the tack strip and stabbed my foot when walking barefoot. Very clean, very kind staff.
- matt (4/5): -
- Melissa (10/5): - Great place
- Lynnette (10/5): Very enjoyable! - The staff Nothing
- Brenda (6/5): -
- Larry (10/5): - Very nice clean hotel for a great price
- Stephanie (2/5): - I had someone come in my room in the middle of the night. The hotel must have given someone the wrong room but not only did it scare me but it ruined my sleep and entire stay. Then my room key wouldn't work and the attendant up front would not replace the key and said I already checked out.
- Verified traveler (6/5): Are little kids not allowed here? - Great location, close to everything on the west end. Super frustrating, though, that they don’t offer cribs, pack-n-plays or anywhere for a baby to sleep like every other hotel in Lubbock (or anywhere) we have stayed…really wish we would have known that booking here and traveling with a baby.
- Sadaf (5/5): -
- Erika (10/5): - Traveled with my daughter. The staff was incredible and very friendly. The hotel was clean and we felt safe. I would stay here again.
- Barbara (8/5): - Hand soap is needed at the sink.
- Rodriquez (8/5): -
- Karunakar D (10/5): - Good
- Marly (10/5): Agradable - Excelente habitaciones modernas y limpias
- Pamela (10/5): Exceptional -
- Lupe (10/5): Exceptional -
- Ruby (4/5): - Hotel is ok to stay at. Front desk lady was very rude to check in. Pool was closed. Breakfast was not great. The hotel is outdated and rooms have a smell. Will not stay here again.
- Wilma (2/5): Very poor -
- Lisa (10/5): - Xxx
- Dennis (10/5): Exceptional -
- Deanna (6/5): - The breakfast was almost nonexistent. When I asked for more foods, the front desk said she would check with the breakfast person and nothing was put out. Multiple people were without anything to eat….not even muffins, bagels, etc
- Morgan (2/5): - Sucked
- Linda (8/5): Good, but could be great - The room was great, the AC worked great, everything was super clean & fresh. The only thing I saw as something that could use improvement was your liquid body wash & shampoo. They were so diluted that they were like washing with water only. Not sure if your staff is trying to save $ by diluting it but it was pretty bad. The other nitpick is …one ply bath tissue. Really? At a Marriott? Not only one ply but very thin ply. You know people use twice as much than if you just used two ply. Not really a savings there. Other than that, we enjoyed our stay.
- Lisa L (6/5): - i liked that there was shopping within a walkable distance. The hotel was in good condition and clean. The bed was too firm for me, and the comforter was light without an extra blanket in the room. The weather was poor so didnt get to use the pool. Due to time zone difference, and breakfast being over at 9am, I missed it every morning except one. The cable was messed up until our last day which was frustrating.
- Gilbert (10/5): Exceptional -
- KARINA (8/5): - Great stay with family … free breakfast needs updating not very good
- David (10/5): Exceptional -
- Nepveux (7/5): Good -
- J'Lynn (10/5): - Property was clean and staff was great. Safe area with several choices of restaurants.
- Terrence (8/5): - I would have given it 5 stars, but room service skipped our room for both days we were there.
- Jeremy (6/5): Pleasant -
- Michelle (10/5): 1st stay @this hotel brand - Excellent breakfast, very friendly staff, and clean, comfortable accommodations. Noting to dislike
- Kidra (10/5): I would stay there anytime very pleasant - Great customer service and very clean Nothing
- Alexis (8/5): Very good -
- Laura (8/5): - Safe for women. Very comfortable.
- Blok (8/5): Very good -
- Hudson (9/5): Superb -
- Nicole (8/5): Great location - The hotel staff was so kind. We came in later than I thought and they were super understanding. My only complaint is that the bed was not comfortable… it was a little on the hard side. And the sheets weren’t very soft. But the area is so nice seemed pretty safe. Great for families, many amenities near by.
- Mary (10/5): - I like that it was quiet and safe.
- Salvador (9/5): Superb -
- Laura (10/5): - Broken side door
- Lindsay (10/5): Great stay - My family stayed 1 night. The front desk evening and morning staff were great, very friendly and fixed the tiny issue of the hair dryer not working. The beds were so comfortable. It was very clean, I did not find any issues at all. This will be our first choice when staying in Lubbock again.
- JUAN D. (10/5): - Great!
- Penny (10/5): - Always beautiful and always near great restaurants.
- Laura (8/5): - There was no shampoo, conditioner, or body wash in the dispenser. *I did not ask for any cause we happened to have some in our bags.
- Lujan (1/5): Bad -
- Lujan (1/5): Sucked!!! - Location The front night worker her name was Lisa was not pleasant at all!! I’ve worked customer service for many years and she definitely did not have the skills to work as a customer service representative. From the moment that I walked in, she had attitude as if she was dissatisfied with us just existing. I had reserved two rooms one was paid for and the other one was with Afterpay. She didn’t even allow me to show her the confirmation number for the one from booking.com. She proceeded to tell me that I needed to call Booking.com to get this fixed. She didn’t even help me get a number. She was making sighing noises for about 10-15 min while I tried to search for a number for booking.com. My family member had to pay my room because it was such an inconvenience for her to help resolve and explain what happened. Very frustrating experience!!
- ladawn (2/5): - They switched me hotels to another hotel and did not even let me know. I showed up to check in, and had no Idea I had been moved down the street.
- Brittany (2/5): - Front desk last was rude and sloppy!
- Gregory (8/5): - Good stopping point
- Lilibeth (10/5): - Place is so clean and kept organize
- Juan (10/5): Exceptional -
- Verified traveler (10/5): Great Hotel - Staff was helpful! Stay was comfortable!
- Robert (4/5): - We were fortunate to have a guest in a room on the floor above ours that they had to get up and stomp across their room at least once every hour all night long. The road noise and the AC also didnt allow is to get much sleep.
- Greg (10/5): - Breakfast was very good.
- Mirko (10/5): Exceptional -
- Jerry (10/5): - Road noise is only thing we don’t like here
- Lauria (8/5): Lubbock - Mis Lilly and staff were awesome . Only issue the breakfast area wasn’t very clean- the lady did keep it clean. Hotel does need some TLC and more cleaning. Someone next door to us was smoking weed. People above us were so loud woke us up - called front desk and taken care of promptly.
- Sylvia (10/5): Exceptional -
- william (10/5): - Hotel has all that you could want nice showers, nice beds and very clean
- David (8/5): Ok - It was ok not great but wasn't bad. Other locations have been a lot friendlier!
- CARLOMAGNO (8/5): - The hotel only had cold boiled eggs and I tried to warm up it up but the hotel didn’t have a microwave on the lobby, so I had to eat them cold.
- Albert (10/5): Exceptional -
- Verified traveler (10/5): - Great location and staff!
- Thomas (10/5): - Quite and friendly.
- Verified traveler (8/5): - Great location, clean and friendly staff. Next time I will remember to request a higher floor, first floor room was noisy.
- Peter (10/5): Exceptional -
- Amanda (10/5): - Most comfortable bed
- Lynn (8/5): Very good -
- Lucky (2/5): Hated it rude front desk employees ever - They didn’t have the right room she wouldn’t compass the right room. She said the TVs were broken in the king rooms. She wouldn’t check us out. Her name is Lisa how to spend more money on another room. She failed to tell us that the first place will never stay there again. I just want my money back, we ended up spending another $130
- Bilyeu (10/5): Exceptional -
- Jimmie (10/5): No Issue….Nice! - Very welcoming front desk. Would stay again.
- Marquez (10/5): Exceptional -
- debra (8/5): - I had a room that needs updating as the AC unit is older and it makes a very loud sound so this made it hard to sleep! At times it was very loud, unfortunately not much rest.
- Marquez (10/5): Exceptional - It was good, loved the pancakes.
- Christi (8/5): Pool was drained - The pool was under construction and when traveling with three children we were very disappointed. No one told us when we made reservations or checked in. My kids just had to look out the window the whole week at a drained pool.
- Cantu (10/5): Exceptional -
- Judy (8/5): - Staff was nice , especially the night time gentleman at the desk. It was nice to play a card game in dinning area.
- Nancy (10/5): Quick Getaways - It was my birthday weekend and just for a quick night getaway was very nice!
- Latonia (9/5): It was a pleasant experience - Staff was friendly and the room was clean The elevator was not cleaned
- Darren (2/5): - They gave our room away
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