Eler Hotel

Location: Rruga e Durresit, Perballe Gjimnazit "Qemal Stafa", Tirana, al

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Secured parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Luxury Double Room

  1 King Bed

  323 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch plasma TV with premium channels

  Food & Drink - 24-hour room service and minibar (fees may apply)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Local maps
  • Window screens
  • Laptop-friendly workspace

• Deluxe Double Room

  The spacious double room provides air conditioning, soundproof walls, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (1 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Luxury Twin Room

  Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Double Room

  The spacious double room provides air conditioning, soundproof walls, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Serkan (8/5): - Temizlik , Müslümanlara uygun tuvalet, kahvaltı personelinin güler yüzlülüğü Konum, ücretli su
• Sharona (9/5): - Kamer dicht bij de stad, enkel de tv werkte niet maar ze hebben wel alles geprobeerd, zelfs een nieuwe kamer aangeboden. Ontbijtje was lekker en voldoende keuze
• Leo (8/5): -
• Tanya (10/5): -
• Keith (10/5): - Clean, tidy and good location, five minutes walk from city centre and all amenities. Very pleasant staff and a good choice of breakfast. Mini bar was a bonus along with a huge super comfy bed with fantastic en suite shower. Being very picky, no tea or coffee in the room, laminate floor a little bit tired and a crack in the wardrobe mirror. The hotel entrance is situated on a busy side street and the view from the room is of the inner city but it wasn't chosen for the view rather it's accessibility to main attractions.
• Raul (10/5): I strongly recommend it, and if I come back to Tirana, for sure it will be again here my staying. - Excellent service, very kind staff and extremely supporting, very friendly staff!! the light in the bathroom was a little bit too low, but it was manageable.
• Mikele (10/5): Relax eccellente in un Hotel Fantastico - Ho alloggiato con la mia compagna ed era la prima volta in questo Hotel a Tirana e devo dire che è un ottimo hotel in tutti gli aspetti, all'accoglienza eccellente, colazione buona e ricca di alimenti buoni, pulizia impeccabile e soprattutto la correttezza in tutto. Disponibilità dello staff per qualsiasi esigenza subito pronti, preparati e non ti fanno sentire solo. 4 giorni trascorsi in relax a due passi dal centro Grazie a tutti 😀
• Carolina (8/5): Volvería a quedarme en este hotel - La limpieza del hotel y la amabilidad del personal, la cama era cómodo y la ducha muy buena Lo que menos puntuación podría tener sería el desayuno, pero por no tener mucha variedad. El café era muy bueno y tambien la fruta y la verdura.
• Raffaele (8/5): Great sleeping quality. Perfect for a working stay. - Room size, bathroom size, wi.fi. soft bed, soft pillows, soft towels, welcoming staff, easy to reach, close to bus station and main roads, soap and shampoo provided. Breakfast selection can be improved, also breakfast area a bit narrow. TV positioning in the room not comfortable.
• Fantoni (5/5): Per distanza,pulizia, prezzo e colazione, voto complessivo da abituata a standard Europe 3/10 - La struttura è molto bella, leggermente fuori dalla strada principale che collega in 20 minuti a piedi l'hotel alla piazza centrale della città. Tutta in finto marmo bianco nelle pareti richiamando molto lo stile turco ed un bellissimo effetto nero con una linea di oro che ricopre tutta la scalinata dei piani delle stanze. Staff disponibile e gentile, ma molto minimale. Il ragazzo del turno notturno è molto simpatico e professionale. La colazione è un punto a metà tra positivo e negativo perché ti servi direttamente al bar chiedendo quello che vuoi illimitatamente quanto riguarda caffè e consumazioni e le ragazze del bar sempre molto gentili e sorridenti, unica pecca riguardo la colazione che è veramente molto minimal. Un gusto sol di marmellata, pane in cassetta anche detto pancarrè, un solo tipo di succo di frutta, uova sode e all occhio di bue. In più aggiungo che la colazione è disponibile sono dalle 7 alle 10 che secondo me è un orario veramente assurdo per chi è in vacanza, chi vuole alzarsi alle 8 di mattina quando è lìbero dal lavoro e sta viaggiando?! Ma nel complessivo comunque era accettabile, anche se deludente. Caffè Buono. Non ho provato il servizio in camera. Ho preso una stanza luxury double con colazione inclusa, pagato nettamente sopra la media di tutta la concorrenza della zona siccome ero da solo volevo " trattarmi bene" ma sono rimasto molto deluso dalle condizioni della stanza che vado adesso a descrivere. In bagno c'era una costante puzza di tombino che fuoriusciva dagli scarichi del lavandino e del bidet in quanto non erano forniti del classico " tappo per non fare scendere l'acqua" tant'è che ho dovuto chiudere la porta e lasciare accesa la luce durante tutto il pernottamento per evitare che il maleodore infestasse tutta la camera. Alcuni degli arredamenti, come il porta asciugamani del bagno e come il porta cartigenica erano cedevoli/non montati bene tant'è che mi è anche caduto in faccia il porta asciugamani quando sono uscito di doccia ma non mi sono fatto male per fortuna. Un altro punto importante è che la camera che ho preso aveva incluso nei servizi " balcone " e " vista città". Tristemente al mio arrivo ho scoperto che il balcone non era accessibile, perché potevi aprire la finestra, ma lo spazio disponibile calpestabile all esterno della finestra non ti consentiva di stare in sicurezza neanche per fumare una sigaretta in tranquillità e mio malgrado in aggiunta, anche la vista era si sulla città, ma esclusivamente sulla wellness Spa enorme esattamente davanti all hotel che copriva tutto fino al 2° piano. Ovvero dove ero io. In aggiunta una mattina si sono dimenticati di rifornire il sapone e il bagno schiuma del bagno tant e che quella sera, siccome sono rientrato tardi non ho potuto fare la doccia con il sapone fino al mattino seguente, dove il ragazzo della reception ha provveduto tempestivamente a rifornirmi, gentilmente. Nota per me molto dolente, in camera era il famoso frigo bar, con all interno dell' abbeveramento e una tavoletta di cioccolato.
• Aybüke (9/5): - Konumu biraz daha iyi olabilirdi. Odalar oldukça temizdi. Kahvaltı çeşidi biraz daha iyi olabilir. Örneğin Yöresel börek çeşidi biraz daha fazla olabilirdi.
• Judit (10/5): -
• Fuat (8/5): -
• Rafal (10/5): - Miła i pomocna obsługa zawsze chętna do pomocy
• Egzona (3/5): -
• ivo (10/5): Confortevole - Posizione e pulizia Nulla
• Francesco (8/5): -
• esma Görkem (10/5): The hotel is nice. - People are welcoming and the room was clean.
• Matilda (10/5): - Era tutto perfetto, accogliente , pulito,
• Ilia (10/5): An outstanding stay that exceeded my expectations—I would absolutely return and highly recommend it! - I loved everything about Eler Hotel—the cleanliness, comfort, great location, and the extremely friendly staff. There was nothing I didn’t like; everything was perfect throughout my stay.
• Carlos (10/5): Muito simpática mas curta - A localização do hotel é ótima, pequeno mas com bom gosto. O pequeno almoço era suficiente.
• MUSTAFA ERDEM (7/5): -
• taner (9/5): - Yataklar rahat odalar temiz çalışanlar ilgili Kahvaltı bizim ülkemize göre çeşit olarak az ürün barındırıyordu ama genelde iyiydi
• Alexander (9/5): Great location, rooms and staff. - The rooms are clean and comfortable. Staff is very nice. The hotel has a dedicated taxi driver who can help with the transfer from and to the airport.
• Anthony (7/5): Ok - Clean and tidy, quite new Breakfast wasn’t very good cold eggs every morning
• Anthony (8/5): Ok - Very clean and tidy The breakfast wasn’t that good
• Anthony (7/5): Ok - Ok Breakfast not very good
• Anthony (7/5): Ok - Down in nice quiet street quite good The breakfast not very good
• Rolf (8/5): -
• Giuseppe Gonnella (8/5): -
• Testa (8/5): -
• Linda (6/5): -
• Maurice (9/5): - On aurait aimé une table bureau et un chevet , la table console c'est pour le décor ce n'est pas ce que l'on recherche. Il faut penser à l'usager. Ou poser nos effets. Idem pour la salle de bain. A part cela, très bien situé, calme et très bon petit déjeuner.
• Komedia (6/5): Po 4-gwiazdowym hotelu spodziewałam się więcej. - Wygląd. Jak na 4-gwiazdkowy hotel nie było czajnika, herbaty, kawy, ani zapewnionej wody na przyjazd. W łazience na podłodze były włosy.
• Robert (8/5): - Location and cleanliness.
• Alessandro (8/5): -
• Lo Bello (7/5): -
• Fedele (10/5): -
• Fedele (10/5): -
• Fedele (10/5): -
• Yunus Egemen (10/5): Güzel bir deneyimdi. - Konumu harika, odalar temiz. Kahvaltıda çeşitlilik fena değil, ama daha iyi olabilir.
• Muhamet (4/5): - Personal in Ordnung Schlechte Früstück, Dusche ?????
• Pär (10/5): - Bra tillgång till centrum och sevärdheter, promenadavstånd
• Emanuele (8/5): -
• Mortadha (1/5): الغرف ضيقه نوعا ما وموظف الاستقبال الصباحي لم يكن بالمستوى المطلوب - موضف الاستقبال الصباحي اعطيته 150€ مع العلم الحجز 144€ ولم يسترجع الباقي
• Erik (10/5): Excelente hotel - Un muy buen hotel...el personal muy atento y amable... la habitación muy amplia y cómoda... muy limpio todo... está a 10 minutos caminando de la zona turística... súper recomendable!
• Jean-Marc (8/5): - pas bcp de parking disponible
• Webster (10/5): - Ótimo atendimento!
• Carlos (10/5): - Modern and very comfortable room and bathroom. Good breakfast. Well located, on a quiet local area. Friendly staff. It was all good.
• Shahin (10/5): - The staff was great Everything
• Imede (5/5): -
• MARTA (5/5): - Bonito, limpio y comodo Habitacion en primera planta y se oía todo el ruido de la calle. El primer dia en el desayuno cuando llegamos ya no habían cruasanes ni embutido, y llegamos a desayunar a las 9:30h. No nos limpiaron la habitacion y tuvimos que pedir toallas limpias para el segundo dia, papel higienico y champu.
• Ronny (8/5): - Helt greit hotell for en natt😊
• Juncal (7/5): - El servicio del desayuno Nada a declarar
• Visar (10/5): -
• Andrew (10/5): Tirana Visit - Nice place close to centre of Tirana. Lovely staff.
• Hector (8/5): - El hotel está. Irn situado y el personal es amable. Tienen recepción 24/7. Lo peor, el desayuno, muy pobre y poca variedad. Elnprimer día no habían repuesto lo que se iba acabando, hoy, ni siquiera había embutidos, los yogures calientes fuera de nevera. Mucho marfen de mejora
• himpe (8/5): Prima keuze voor een city trip van enkele dagen. - Alles prima in orde. Uitermate vriendelijk en bereidwillig personeel. Locatie is prima, vlakbij een grote invalsweg naar het centrum en naar de luchthaven. Sterke prijs - kwaliteit verhouding. Parkeren vlak voor het hotel is wat sukkelen, want eigelijk is er geen plek. De autosleutels geef je aan de receptionist en die vindt altijd wel een oplossing. De kamer was iets kleiner dan verwacht.
• Davide Francesco (7/5): Bene ma non benissimo - La cordialità dello staff, la pulizia della camera e la colazione A volte andava via la luce e si staccava l' aria condizionata. La posizione della struttura è un po' distante dal centro a piedi.
• Markus (9/5): - Stadtzentrum ist Zufluss rasch erreichbar.
• Martina (5/5): Hotel carino, centrale e pulito. Camere rumorose e personale maleducato e poco disponibile. - Posizione comoda e centrale. Possibilità posto auto gratuito. Camere molto rumorose. Personale scontroso e poco disponibile.
• Alex (10/5): Muito bom - Hotel quarto, funcionários, café da manhã tudo perfeito fica há 1,5 km da praça central bem pertinho !! Melhor solicitar vaga de estacionamento para o hotel antes de chegar !! Amamos tudo
• Caroline (8/5): -
• Ana (8/5): - Facilities, location, beds One of the doorman not very kind. The size of the room very small. Average breakfast
• Tapete (10/5): -
• Anna (6/5): -
• 19Roberto66 (9/5): Tirana - Hotel in ottima posizione , vicina alle strade principali e a poche centinaia di metri dalla piazza principale. Camera spaziosa e tutta nuova ... Tutto ok
• Halil (10/5): - Excellent
• מיעארי (8/5): השהיה שלנו היתה טובה מאוד נהנינו מאוד - המיקום של המקום היה מאוד טוב החדרים נקיים הצוות מאוד עוזר ומנומס ארוחת הבוקר טעונה שיפור
• Hyacinthe (10/5): - Un séjour absolument exceptionnel à l’Hôtel Eler en Albanie ! Dès notre arrivée, nous avons été accueillis avec une gentillesse et une chaleur humaine incroyables. L’hôtel est magnifiquement décoré, moderne, propre et très confortable. Les chambres sont spacieuses, lumineuses, parfaitement entretenues, avec une literie de qualité qui garantit un vrai repos. Le personnel est remarquable, toujours souriant, disponible et prêt à aider à toute heure. On sent qu’ils mettent tout leur cœur pour que chaque client se sente spécial. Le petit-déjeuner est un vrai moment de bonheur : varié, frais, copieux et savoureux, avec des produits locaux d’une grande qualité. La localisation est parfaite : proche des points d’intérêt tout en offrant calme et tranquillité. On peut tout faire facilement à pied et c’est un point de départ idéal pour découvrir la ville et les beautés de l’Albanie. Ce qui marque surtout, c’est l’atmosphère unique et chaleureuse qui se dégage de cet endroit : on se sent comme chez soi, mais en mieux. Chaque détail est soigné avec goût, et on sent une véritable passion derrière chaque service. Je recommande les yeux fermés cet hôtel qui, pour moi, mérite largement ses 4 étoiles ! Merci à toute l’équipe pour ce moment inoubliable. Je reviendrai avec grand plaisir et je le conseille à tous ceux qui veulent vivre une expérience exceptionnelle en Albanie.
• Alessandra (10/5): - Posizione ottima, centrale e sileziosissima. Personale super accogliente, gentilissimo e pronto ad aiutare in ogni occasione. Consiglio assulutamente assolutamente questa struttura.
• francesco (8/5): Buono - Buona Assortimento della colazione, poco assortita
• Jude (10/5): Good location, great staff, free parking, and comfortable rooms. - Convenient location for Tiranë centre and the pick-up for Komani Ferry bus transfer. Great staff who were very helpful and friendly. Free parking. Nice rooms with good air conditioning. They very kindly looked after our luggage for a few days while we hiked in the alps.
• Razvan (10/5): -
• Burak (9/5): -
• DAVID (8/5): - מיקום חדר קטן
• Mimosa (10/5): I would recommend everyone to go and stay, it’s really beautiful 😍!! - Very nice and clean, fantastic stuff, very welcoming.
• Besjana_kod (10/5): -
• Pradip (10/5): - Excellent hotel not far from the city centre. Staff members were very helpful. Good breakfast.
• Walter (7/5): -
• Edgar (10/5): - God service og flotte rom.
• Volodymyr (7/5): - Отличный персонал и хорошее расположение. Очень тонкие стены и с 7 утра все слышно нереально( И завтрак был очень скудный. Может мы пришли поздно, но завтра должен быть одинаковый что в 7 утра, что в 9, если заявлено, что завтрак с 7 до 10.
• Virginie (9/5): - L’accueil est ouvert 7/7 et très aimable. Les taxis peuvent être commandés sur place. L’emplacement est très bien. La climatisation est très utile.
• Rosa (10/5): - Muy buen hotel para visitar Tirana. Hotel con mucho encanto y a 10 minutos de todos los puntos de interés.
• Alberto (10/5): -
• murat (10/5): - Perfect location best staff ever
• salla (9/5): -
• OMAR (7/5): hôtel fonctionnel - Petit déjeuner basique - obligation de payer les cafés supplémentaires au delà du premier café - personnel du petit déjeuner ne parlant aucune langue autre que l'albanais. Absence de lobby - salon - hall Accès a des chaînes de télévisions internationales (Aljazeera,...)
• Cathy (8/5): - very practical location. Parking just outside the hotel. Good for a weekend visit. Breakfast simple. Staff reserved to begin but warmed up when spoken to kindly. Rooms small, bed comfortable.
• Massimo (4/5): Poteva andare meglio, con qualche accorgimento di sicurezza in più... ma chi se lo sarebbe aspettato - Buona la posizione, tranquilla la zona, colazione nella media; televisione difficile da usare, ma lo staff è stato disponibile a spiegare nel dettaglio il funzionamento. Stanza un po' piccola, comunque funzionale; bagno comodo anche se non particolarmente spazioso. Tra il personale della reception, l'addetto che parlava italiano era il più gentile. Il servizio di pulizie è svolto da personale non qualificato che fruga nei bagagli: a noi sono sparite delle monete in €. per un valore non altissimo (intorno ai 10/12 €.) nascoste in un beauty-case e non depositate in cassaforte vista la modica cifra. L'amara sorpresa ci ha lasciato stupefatti, chiedendoci come sia possibile che gli effetti personali della clientela siano lasciati alla mercè di simili ladre: siamo convinti di non essere l'unico caso del genere e che nel tempo si siano verificati parecchi episodi spiacevoli. Perchè, infatti, ci avrebbero dovuto riservare un trattamento diverso dagli altri ospiti?
• Iris (9/5): -
• Samika (2/5): - HORRIBLE SERVICE – SCAM. STAY AWAY. After a 5-hour drive, we checked into what was supposed to be a “Luxury Double Room” — instead, we got a nightmare. The receptionist was cold, but things got worse when we woke up drenched in sweat: the AC was broken. We called the receptionist, who came up and confirmed it was broken. When we asked for another room, he said the hotel was full and told us to “just open the windows” — which faced a noisy street with traffic all night. Even he was sweating, yet expected us to sleep like that. We asked for a refund so we could leave, but he claimed the manager was unreachable and refused to help. We called hotel.com, and only then did he pretend to agree — but when they called him, he took the call in private, lied to them, and then told us “nothing happened.” When we asked hotel.com, they confirmed he had refused the refund. He ignored us completely, walking around chatting with other guests while we stood outside with our luggage. No apology, no solution, just rudeness and dishonesty. He even tried to justify it by saying someone once paid €70 for just three hours — as if that helped us at all. The AC issue wasn’t his fault, but the lies, the refusal to help, and the total lack of decency were. This hotel is a scam run by dishonest, unprofessional staff. Do yourself a favor — stay far away.
• Muqaj (10/5): -
• Christopher (10/5): - Fantastic stay - highly recommend as a base for exploring Tirana. It was great the hotel had car parking and the reception staff even helped park it for me as the space was pretty tight. Also room was lovely. Other staff were also fantastic including helping print my boarding pass.
• Dorina (10/5): - The hotel was very clean, the stuff was welcoming and friendly. The rooms were a bit on the small side but very cute and well decorated. The location was good for me, i pretty much walked everywhere.
• Zainab (6/5): Not as good as expected. - Good location although difficult to get to when driving and very narrow roads in this area. Hotel (limited) parking was a bonus. Valentina at breakfast was superb. Check in receptionist was helpful but a little abrupt, maybe language barrier?! Smokers sitting outside, and air-conditioning controlled by receptionist.Limited breakfast choices, no fruits replenished.
• tulay (8/5): - Konumu çok iyi
• Vladimir (10/5): - I booked a stay at Eler Hotel for my parents and they really enjoyed their time there. The place was very clean and the staff were incredibly friendly and welcoming. It gave me peace of mind knowing they were comfortable and well looked after. Would definitely recommend.
• Ermelinda (9/5): - Friendly staff. Cleanness. Good breakfast.
• Jetmir (10/5): - I love it

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