Hyatt Place Houston- Northwest/Cy-Fair
Location: 19813 Northwest FWY, Houston, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Amenities
Experience comfort and convenience at Hyatt Place Houston- Northwest/Cy-Fair with air-conditioned rooms, free WiFi, and flat-screen TVs in every room.
Leisure Facilities
Unwind by taking a dip in the outdoor swimming pool or stay active at the fitness centre while enjoying stunning city views during your stay.
Convenient Location
Located just 18 km from CityCentre Plaza and with easy access to George Bush Intercontinental Airport, this 3-star hotel is the ideal choice for both leisure and business travelers.
Book your stay at Hyatt Place Houston- Northwest/Cy-Fair now to enjoy a perfect blend of relaxation and luxury.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Board games/puzzles
- Wheelchair accessible
- Kid meals
- Heated pool
- Outdoor furniture
- Coffee Shop on site
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- CCTV outside property
- Face masks for guests available
- 24-hour security
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Swimming nearby
- Bulk dispenser for toiletries
Rooms Available
-
Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
The spacious family room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This family room provides a wardrobe and a TV with cable channels. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
-
Corner King Room with Sofa Bed
Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
-
Room, 1 King Bed with Sofa bed (Specialty)
1 King Bed and 1 Double Sofa Bed
400 sq feet
Layout - Separate sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 42-inch flat-screen TV with digital channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Visual fire alarm
Eco-friendly - LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
-
Studio Suite, 1 King Bed with Sofa bed, Accessible (With Shower)
1 King Bed and 1 Double Sofa Bed
400 sq feet
Layout - Separate sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 42-inch flat-screen TV with digital channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Visual fire alarm
Eco-friendly - LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
-
Studio Suite, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
455 sq feet
Layout - Separate sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 42-inch flat-screen TV with digital channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Visual fire alarm
Eco-friendly - LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
-
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
540 sq feet
Layout - Separate sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 42-inch flat-screen TV with digital channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Air conditioning, daily housekeeping, and climate-controlled heating
Accessibility - Visual fire alarm
Eco-friendly - LED light bulbs
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
-
Standard King Room with Sofa Bed
This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
-
Standard Queen Room with Two Queen Beds and Sofa Bed
This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
-
King Room with Sofa Bed and Accessible Tub
The spacious triple room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This triple room offers a wardrobe and a TV with cable channels. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Coffee machine
-
One-Bedroom King Suite with Sofa Bed
This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Private bathroom
- Sofa
- Alarm clock
- Wardrobe or closet
-
One-Bedroom Suite with Two Queen Beds and Sofa Bed
This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Private bathroom
- Alarm clock
- Wardrobe or closet
-
King Suite with Sofa Bed and Roll-In Shower - Disability Access
This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Private bathroom
- Alarm clock
- Wardrobe or closet
Guest Reviews
- Eline (10/5): Great place to stay - Everything N/A
- Cedillo (10/5): -
- William (8/5): -
- Michael (10/5): The stay was very comfortable. - Location, price and cleanliness Nothing
- Anand (8/5): -
- Jylicia (10/5): -
- Armani (8/5): -
- Dat (10/5): -
- Tresa (10/5): -
- Janyce (8/5): Great stay. Would definitely come back and recommend to others - The property was great! Great location. It was safe. The facility was clean and so was the room. The beds were super comfortable in my opinion — I think one of the most comfortable beds I’ve slept on in a hotel. The only complaint I have is that the light in the mirror wasn’t working. Other than that, everything was good.
- Mario (10/5): -
- Carranza (8/5): -
- Daina (1/5): - There was a bedbug found and the manager did not respond to my several calls or email.
- Curt (10/5): Absolutely Amazing - Pleasant staff and cleanliness N/A
- Jasmine (10/5): -
- Tynisha (10/5): -
- Marjorie (9/5): -
- Sonnier (7/5): Great staff nice location wasn’t a fan of the smells in the hall way and in my room - Nice location It smelt dirty and kinda like animals and piss the smell kinda lingered into my room
- Ubong (9/5): -
- Jessica (7/5): Decent - Quiet,restaurants nearby, affordable price Room had a smell, no microwave directly inside the room. Microwaves are located in lobby /eatery area.
- Leadi (3/5): -
- Tracy (10/5): - Excellent staff!! Especially Shay from the breakfast staff who was full of amazing suggestions for sightseeing!! The BEST Employee!!!
- TheBuddafly (8/5): -
- Tracy (10/5): -
- Sandy (1/5): Roaches - Absolutely nothing Everything
- Ashwinder (6/5): -
- Moshood (7/5): Great place for a quick stay, would not recommend for friends I actually like. Still love the Hyatt brand - Location, simple to navigate. Property is noticeably going down hill. I have stayed here at least 5 times a year for the past 5 years and it’s not what it used to be aesthetically. Front desk has peeling decorations, mind you this is what the guest is looking at while being checked in.
- Almightyallo (10/5): - Everything Nothing
- Tayla (10/5): -
- Jefferson (8/5): -
- Irion (9/5): -
- Kelly (5/5): -
- LaKasha (10/5): Amazing - The cleanest of the location. No patio furniture
- Vargas (10/5): -
- Shirly (10/5): -
- Hussain (2/5): It was just ok - Staff was good This was not the hotel i saw on booking.com it set my different expectations untill i arrive to the hotel and it was not what i expected
- Cam (8/5): -
- Sonja (1/5): -
- Moshood (7/5): -
- Jasmine (7/5): -
- Pebbles (10/5): -
- Kayla (10/5): Super comfortable! - The location was perfect and had a lot of food options nearby. The reception was super nice, welcoming, and friendly. I will definitely return for another stay.
- Darit (10/5): -
- James (10/5): -
- Odell (10/5): Pleasant stay - No dislikes
- Noa (10/5): Perfect, everything was perfect - The cleanliness of everything, absolute respect to the cleaning crew, great job give them a raise Only thing I didn’t like was the warm shower water, could’ve been a little hotter. Other than that 10/10 experience. Amazing price for the quality
- Moin uddin (8/5): - Room size Route on google map lost me
- Latoya (10/5): -
- Brittney (7/5): Stayed in room 617 the water wasn’t hot at all in the shower -
- Raymond (10/5): Grea stay and grateful for the customer service at front desk Thank you Sideny - The customer service and cleanliness
- Casey (10/5): -
- AntCon317 (9/5): -
- MAGDALENA (10/5): -
- susan (8/5): Comfortable - The room was comfortable, clean and quiet. The reviews made it seem like the breakfast was great. I went down three different times and there was barely anything there.
- Wei (10/5): -
- Sonnier (10/5): Beautiful comfortable great location - Very nice great location Found a roach in my room
- Nicole (10/5): -
- Leon (8/5): -
- ramirez (10/5): - Todo! Muy amables
- Myranda (1/5): they’ll charge you twice with a 100 security deposit - the rooms were clean, and the bed was comfortable they charged me twice for the room, and the guy at the front desk did it to 4 other people plus us
- Boline (9/5): -
- Semaj (8/5): -
- Johnica (10/5): - The staff was friendly the rooms was nice and clean and the breakfast was scrumptious and it was a nice place I didn’t have a dislike
- Miriam (10/5): -
- Shandra (6/5): - Location and customer service were good A/c doesn’t work very well. Quiet hours not enforced. Party was taking place in hallways at 4 am
- Irfan (9/5): -
- Michael SItton (9/5): The value for the dollar was great. - Staff was very pleasant and moved through checkin quickly. The coffee was blah, and full of grounds.
- Willie (10/5): -
- Moragne (9/5): -
- Jessica (10/5): -
- William (9/5): Great spring break stay. - The value was great and the room was big, clean, and modern. Lots of dining close by. N/A
- Shanteria (8/5): -
- Nakiezja (9/5): -
- Alexia (10/5): -
- Harold (10/5): -
- Lymesia (5/5): I am not sure how I was charged but before I arrived at the hotel my card was charged $159. At check-in I was charged $4 - I did like that it was off the interstate. It was dusty. In the eating area by the coffee station there’s a bowl of marbles, dusty. The running board in the lobby dusty.
- kimberlyjB1330XN (6/5): Reservation Website for Accuracy - Nice clean quiet hotel. Great location. Room I reserved didn't exist at the hotel and was notified of this at check-in. Was told I would be given a different room at a lower rate. Was given a different room, but still charged the rate of the room I initially reserved that didn't exist. Card was already charged hours before I made it to the hotel for check-in. Update the website for accuracy is needed.
- Karrington (6/5): - The staff very friendly and helpful. Easy to find Place, the 2nd floor and my room smelt horrible….the entire 2 days i stayed…. Mildew smell everywhere… no air freshener could cover it… almost unbearable
- Daria (9/5): Go for breakfast to the different place, everything else is great! - Clean, spacious and lovely Breakfast… it was horrible.
- Miriam (10/5): -
- Martinez (7/5): -
- Deandrea (7/5): -
- Valerie (10/5): Perfect location to get to anywhere in Houston - Clean and Quiet Breakfast was limited and waffle maker didn’t work
- Trinette (10/5): -
- Gonzales (10/5): Excellent hotel that I will be recommending to all my family and friends. - Everything. Friendly staff. Clean rooms and facilities. The location was ideal for the purpose of my trip. Rates were extremely reasonable. There was absolutely nothing wrong with the property.
- davidjU6528NS (2/5): Avoid if you can...not worth it - Quite possibly the most undesirable Hyatt location. Billing ops was a disaster, with no assistance because the manager works a different shift. Stay away from the second floor......noisiest location every night during the week
- kendA2582MX (10/5): Middle leg of a three week business trip at multiple properties. The team made my stay enjoyable. Sydney was great!! - Great experience. Sydney Murdock and her manager made my stay fantastic. Needed a light repaired in my room it was handled within 24 hours. Thank you for the great stay.
- Flyer35919961217 (2/5): Incompetence - They charged both company’s credit card and my credit card my room rate despite my specifically telling the woman at check in not to charge my card as they had credit card pre authorization on file for my company to which she confirmed. The manager stated she didn’t have time to “tackle” it and it was the point of sale vendors issue resulting in multiple overdrafts, my bank flagging it as fraud, and then subsequently turning my card off which then left me in a bind in Houston. All of that came second hand through her staff since she refused to respond to my requests to contact me. I left my contact information with 4 front desk staff members over several days and did not hear from the manager until last morning I was checking out to which she had a staff member being me into her office and she told me she just issued the refund. I was charged the 8th (as was the company), it hit my account the 10th and I immediately contacted the front desk, it’s the 14th and I still do not have a refund for the unauthorized transaction on my account. The whole front desk staff needs better training starting with knowing the hotel they are supposed to be overseeing and the check-in/charging process; at least 4 people plus the one who messed up the check in to begin with were clueless. The manager couldn’t be bothered. That aside - my lights went off every 6 minutes and I had to get up and wave my arms to get them to turn on; the worst was in the shower where I’d have to get out and start waving my arms at the ceiling. All I could think of was how incredibly dangerous that was, especially for the elderly or those with mobility concerns. Someone else in my party, senior citizen, had her whole room go out and it wouldn’t come back on so an electrician had to come out. Walls are paper thin, you can hear normal level conversations clearly. Robert, aka “the coffee man” was great and made sure fresh coffee was stocked in the morning - he handled the whole breakfast bar but I didn’t eat so I can only say he was on point making sure the coffee was replenished quickly. Cleaning staff was great.
- Mark (5/5): It’s ok won’t book there again - The way everything is set up and how you have plenty of room in room . The ac in the room sucked me an my girl was warm all night till about 630 then it finally got cool . And the tv channels sucked had nothing good to watch no smart tv or movie channels
- Melissa (10/5): Great stay. Have stayed here a few times. Will be back. - Clean, quiet and loved the location. No microwave in room
- Veronica (10/5): -
- Velma (10/5): -
- m0mmymack (10/5): A pleasant stay in Houston. - Everything was perfect. I will stay again at this place when I visit Houston for sure. The staff was very friendly and provided information when I requested it.
- Abiodun (9/5): -
- Andres (9/5): - The place was great Very noisy until the room crying at night
- Imani (4/5): - You guys took extra money off my card now that I’m calling and complaining no one is answering the hotel phone for customer service you guys are very rude and disrespectful I payed for 2 nights tha was 301 you guys took 600 off my card and won’t return it back. I’m glfiling a complaint
- Anita (3/5): - 1) 24 hours later and yet no receipt has been emailed 2) Upon check out complained to MANAGER about sofa bed mattress having been unbearable only for her to say "there's nothing I can do about that!"..... I was like seriously!!! 3) During breakfast, coffee ran out and was nearly 30 minutes before refilled
- Lara (8/5): - Cleanliness and quiet Breakfast was not great.
- Glen (10/5): -
- Shayla (10/5): Clean friendly professional - It was organized clean professional and friendly N/a
Photos
