Royal Hotel

Location: Railway Street, Newcastle upon Tyne, gb

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:30 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Facilities for disabled guests
• Darts
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Broadcast Live sport events
• Television in common areas
• Billiards or pool table
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Concerts/live shows
• Reception hall

Rooms Available

• Standard Single Room

  This single room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • TV
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Hand sanitiser

• Standard Double Room

  This double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Hand sanitiser

• Standard Twin Room

  This twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Hand sanitiser

• Standard Twin Room with Shared Bathroom

  This twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Hand sanitiser

• Standard Triple Room

  This triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Hand sanitiser

• Standard Single Room with Shared Bathroom

  This single room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • TV
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Socket near the bed
  • Smoke alarm
  • Hand sanitiser

Guest Reviews

• gary (9/5): - Very spacious and staff are very friendly and polite N/A
• will (10/5): -
• Ashley (10/5): -
• Bouwe (1/5): Het viel zwaar tegen. - We kregen een gratis upgrade. Er zat een pub onder het hotel die was wel gezellig. De douche was kapot, het was erg luidruchtig en er was eerst geen wc papier.
• mareks vilks (8/5): Okish - The price The bed and the heating didn't work
• Moore (8/5): - Everything N/A
• Deborah (5/5): -
• Ralph (4/5): Good for 1 night but no more than that until it’s nicer - Cheap Very dated, and old fashioned Needs refurnishing
• Carl (2/5): -
• Kristal (10/5): Beds where very comfortable - All okay no problems My only problem was someone set the fire alarm off at around 2am. I know this is out of your hands but the alarm went off for quite sometime then we was panicking not knowing if we needed to leave the room or stay.
• Moshi Brighton (1/5): -
• Metcallf (8/5): -
• Patho (1/5): - Helpful costumer service. Dirty poor quality no wall light lamp Load pub rock music at 11pm from early afternoon load next door noise countryside area difficult to found it damaged curtain dirty bedding old mattress horrible experience. Damaged toilet sit All of them terrible quality
• Daniel (1/5): Terrible - The bed was comfortable but it wasn't clean thankfully as we where getting a bodybuilding tan we brought our own sheets and bedding. Everything the room it self was VERY dated and damaged. Broken fridge a tiny TV in a poor location to watch it. Could hear every little movement the floor was terrible. Kettle barely worked had to force the switch down. The bathroom the toilet seat was disgusting the shower curtain was stained. Very loud location Could hear cars ALL night driving past. Very tight corridors if had bags with lots of doors.
• Kirsty (10/5): -
• Oxley (8/5): excellent value for money - did the job and affordable maybe introduce breakfast service
• Mohammed (5/5): Good if you are short of options - Staff are amazing and so welcoming Comfort generally in the room is below average
• Sully (8/5): - Very nice, welcoming and helpful staff! Bed was comfortable Easy check-in and check-out A little old amenities A bit too noisy in the morning
• Shannon (10/5): -
• Daniel (7/5): -
• Shailesh (7/5): -
• Moore (1/5): - No hot water in shower some staff are very rude also the whole place upstair stinks of weed
• AGATA (7/5): -
• Safina (2/5): -
• Artur (10/5): Świetna miejscówka jako baza wypadowa do zwiedzania, z barem i bardzo miłą obsługą. - Bardzo mili właściciele i pomocna obsługa hotelu.
• Stancu (4/5): - Smart tv
• Elke (5/5): - It suited my needs
• Donnelly (6/5): - Staff were lovely. Bar area was good and prices ok Rooms very dated and needing TLC
• Callum (10/5): -
• Rachael (8/5): -
• AMT453 (7/5): -
• Claudia (10/5): - What a lovely stay, yes it's dated but the staff there were super lovely and friendly and if you're looking for a budget stay in the area then the royal oyo is superb. Bed was super comfy, the room super clean and was a stone's throw from where I needed to be so ideal if you're after that kind of local pub stay. Nothing to not like
• AMT453 (7/5): -
• Blanca (1/5): - Staff were extremely nice I would like a refund and I am still waiting to hear back from Booking.com despite several attempts to contact you. This was not just a disappointing stay, the property was simply not suitable to stay in, especially as I was travelling alone with my six year old child. There was a strong unpleasant smell coming from the toilet and a large pipe underneath the sink and toilet that constantly gushed water and made loud noise every few minutes, making it impossible to sleep. There were also serious safety and hygiene concerns. The front door did not lock properly so I had to block it with a chair, there was loose exposed wiring on the floor, visible mould in the toilet, and the bed had multiple stains and did not appear clean. I reported these issues through Booking.com and also spoke directly with staff at the property. They were polite and understanding but nothing was resolved and the conditions did not improve. Because of this, I had no choice but to leave early and book another hotel at my own expense to ensure my child’s safety and wellbeing. This is not about dissatisfaction, the accommodation was not fit to stay in. I am still waiting for Booking.com to contact me and properly address this situation.
• Carole (8/5): Convenient for a weekend visit - Kash is always very welcoming and friendly. Free parking. Good location for visiting various places. Hotel could do with a freshen up. We had a bit of noise from the car park
• Ann (9/5): - Good place. Good price.
• Carmen (5/5): -
• Dylan (8/5): It’s very cheap and the staff are friendly no complaints at all - It’s lot it’s very historic looking and has real personality It’s obviously out the way but the price reflects this
• Gheorghe (6/5): - Room was clean, no strange smells, ok for the money paid The way in and out It is an old bulding , could do a new paint
• graham (10/5): - Friendly staff
• Robert (8/5): -
• ROS (7/5): It was great for us. - we were given an upgrade which was wonderful for us.
• Muibat (8/5): - The members of staff i met were nice, even when we informed them we would be checking in late, they said no problem. The under bed was not cleaned from the previous user as there was a leftover of bottle of drink under the bed with the cover separately, and under bed looks a bit dusty, like its has not been cleaned.
• Xuân Hung (10/5): -
• charlotte (2/5): Made me sick and ill sadly and was so below standards. - From the outside it looks inviting but sadly it is awful and unclean within. There were over 12 hairs on the bed linen, one of the light fixures in the room didn't work, dirty handles and light fixtures, the kettle didn't even work where it was placed on a tea stand fixture, so you had to heat the water on the floor as the plug wouldn't reach. I couldn't have a shower as there was no water, as the shower head was broken as well, the window to the shower room couldn't close properly. Remember to manually turn on with all your strength the radiator. The light for the mirror in the bathroom again didn't work. The toilet itself was filthy on arrival. I wiped what I could with sanitary wipes but I am now sick, as I struggle with autoimmune disease, and increasingly becoming disabled, losing my eyesight, and it was my partner's birthday, I used my final few pennies for that place.
• Ann (8/5): -
• Samantha (3/5): Don’t pick this as a cheap option - The staff were very friendly and helpful The hotel is in desperate need of refurbishment. The rooms were very dated. The carpets were dirty, there was no hot water in the room. Beds were very uncomfortable and the toilet constantly filled all night which kept me awake.
• Tony (4/5): I'm glad I didn't pay more - Location was great for my needs, staff friendly and helpful. Parking was difficult due to another function. Room was cold radiator worked but didn't warm very well. Room could definitely do with a refresh, cracked tiles in bathroom and the shower was more of a dribble than a spray.
• Michael (10/5): Friendly staff - Bathroom was amazing Noice on morning due road noice
• Jamesjohn (7/5): Stayed over for early flight fit the bill to a tee. Staff very friendly and helpful. - Convenient for the airport and beds were very clean and comfortable. Bathroom needs a little tlc.
• AMT453 (8/5): -
• naoki (7/5): 良い - 良いです 特になし
• Michelle (7/5): -
• Neil (7/5): Good hotel for the price. Could do with a clean here and there - Easy check in, friendly staff, very comfy bed Bathroom not very clean, especially shower. No one on reception at check out.
• p3rd (8/5): Budget hotel with a comfy bed - Stayed here for the money it was great value, staff were really helpful, all ok Was no problems
• Graeme (8/5): -
• Andrew (1/5): Poor experience - Free parking, ok wifi and good staffs. Room smells, stained bedsheets and pillows case with hairs, dirty table cabinet, dirty bathroom with black stains on the tiles.
• Jonathan (3/5): Clean but run down - It was cheap and clean. It seemed on its last legs. Pretty grim albeit priced accordingly
• White (10/5): Amazing - Was a lovely stay can't wait to book again Nothing
• RUBY (5/5): -
• Laura Ann (7/5): Two night stay - last min booking - Nice friendly helpful staff. Bed clean and comfortable. The room had everything I needed including chest of drawers, wardrobe, bedside table. Lovely big building. Nothing was too much for the staff, when I needed something it was no trouble at all and I felt really welcome. I booked a single bed and got a double which I was great. Location was spot on for the event I was attending. Tv, kettle, tea, coffee and coat hangers in room too which i was glad of. The shower was awful and needs replaced. It was warm for about 5 mins and then went cold. Managed to turn off and on to get it warm again. Second day shower would not go warm at all so couldn't use it. Lots of black mould in the shower cubicle. This is mentioned in previous reviews by others so is not news to the owners. I wasnt there to inspect but it was evident that the room needed a deep clean and for the cleaner to show more pride in their work. Dust and crumbs in drawers.
• Bernadete (7/5): So far I’m Happy - The vibes from the Bathroom is Awesome The Water Shower
• Brian (1/5): The place needs a whole refurb it’s falling apart - Location Mostly everything
• Stuart (1/5): -
• Dickson (10/5): Very friendly sociable and handy for travel to metro centre and newcastle town centre 👌 - What breakfast? Every ting was perfect for my stay
• alan (6/5): Value for money - Value for money. Bar ok. Walk along river into centre. Toilet flush and door handle faulty
• Casey-Anne (6/5): - Great location, good value for money and fair facilities. No warm water in morning, rooms did not look like the pictures and were a little shabby.
• Lauder (7/5): - Room was lovely we loved that we were able to have netflix & prime, bed was nice & comfortable bathroom so lovely & big me & my boyfriend loved the huge mirror loved having a bath it felt nice Looks like the top of the taps were broken hot water wasn't flowing through all that well. Boyfriend couldn't get a shower because the shower water was not flowing down he says it was only dripping water out maybe that & the sink taps need to be fixed, pillows were a little uncomfortable to sleep on the room itself was too warm because Heating kept coming on when it wasn't needed, so had to have the window open constant. Was a bit uncomfortable getting dressed/undressed in bathroom as no curtains.
• Christian (9/5): -
• Charlotte (1/5): Would not come back unfortunately - Bed was ok to sleep and they allowed early check in and later check out No hot water in our room whole of the stay. Stunk of stale beer and marijauna through the stairs, hallways and room. Dirty and dusty with cob webs. Stains on the wall and yellow stains on toilet lid as well as marks in the toilet. Different room displayed when booked. Limited facilities. Abandoned restaurant/dining area you have to walk through to get upstairs, even though the pictures on booking.com displayed as if still open. No food available. Room door had a gap at the top of it could hear everything and had to lock, take the key out, put it back in and turn again to lock properly. Felt unsafe. Whole property and rooms need a serious face lift
• Michael (8/5): - It was great for money
• Robert (8/5): Comfortable stay, conveniently positioned and good value for money! - Well located just outside the city clean and comfortable It’s a little tatty needs a refresh and bathroom needs some attention
• Lacy (8/5): -
• Horan01 (10/5): Perfect for what I needed - The staff were excellent & really friendly. As I arrived early, I was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of charge Shower in the room was not great
• Peshall (1/5): - Nothing Everything. There whole advertisement is a lie , its a horrible place and they have no private bathroom. I was with an infant and was given a floor up three flight of stairs with a common toilet.
• Nataliia (2/5): -
• Janeway (10/5): -
• Karen (2/5): Never Again !!!! - CHEAP DRINKS IN BAR FRIENDLY STAFF It was very old decoration, it did not smell fresh at all, the grout in the bathroom was discolored the bathroom was out of date the bedroom furniture was old and mismatched. Bed sheets were Grey and washed out.
• Maria (6/5): -
• Charlie (4/5): - Please do not stay at this hotel. The staff are friendly enough but the positives end there. My room was dirty and had a horrible damp smell. I stayed in the room ‘Emma’. When I woke up in the morning and returned home, I discovered all my clothes - including the ones I never unpacked - were riddled with the same smell as my hotel room. By the following day some of my clothes actually began to grow mould on them. This included a brand new never before worn sweatshirt. I have washed my clothes on a high heat in the washing machine and the awful smell remains. They have a serious damp problem that’s caused me hundreds of pounds worth of damage. That’s not to mention what this stay has done for my health; which I can’t imagine is positive. On top of this, the electricity sockets in my room didn’t work, so I wasn’t able to charge my phone; nor did the shared bathroom shower.
• Josh (8/5): -
• Aravind (10/5): -
• Adam (8/5): Great value for money. - Great staff, friendly and down to earth. It could do with a refurb but the building does have character!
• Tracy (7/5): Comfy bed and friendly staff but very very dated and in need of a scrub. Get what pay for - Great staff and a nice friendly feel in the bar. Bed and pillow were comfortable which was a welcome surprise. Very tired decor and no mattress or pillow protectors. .i Did see it was on photos but really not difficult to make small changes. The extractor fan was soooooooo noisy and came on with light so was horrendous during night. It needs a good hoover out for dust. No plug in sink and tiled floor in bathroom was freezing so wear socks or slippers
• Colin (6/5): -
• Gary (8/5): -
• Guest (10/5): Pleasurable stay and suited exactly what we wanted out of it - Rooms have women’s names instead of numbers. Friendly staff Bought three rounds exactly the same but the price changed three times which was disappointing so probs best to remember what you’re charging next time guys or someone’s pockets need checking the end of the night
• Helen (1/5): -
• Michael (2/5): - Staff helpful Shower didn't work ,pillows flat and hard
• David (5/5): Seriously needs a refresh - The staff were helpful and it was easy to find. Not far from metro centre and taxi to utilita arena £11. Free parking. Bedding was clean. The hotel is very shabby and not in a charming way. I honestly think that the nightly charge was at least 50% higher than it warranted.
• Jerry (8/5): -
• Neil Davison (5/5): - Price, staff, location Shower didn't work, no spoon for coffee. Dusty.
• Nicholls (3/5): - The room was very poor dated and worn 0ut I'm very cold no eating No plug in sync and shower did not work.Had a fristy smell and the curtains were hanging off.What I dump Julie thing , what was good was a very comfortable bed
• Luther (4/5): One night was enough. Great staff but a very tired run down hotel - Didn't have breakfast. My choice. Staff were friendly. Comfortable bed with clean linen with coffee and tea facilities. Nice bar with pool tables in the next room. Great location. Thin walls with noisy guests. No sound insulation. I could actually make out what they were saying word for word. Also, their (not mine) extractor fan was very noisy and went on for over 20 minutes at a time. Very run down rooms, flaking paints and shower cubicle poor with poor sealant application. No external door handle to the en-suite. It was just missing. The Hotel needs complete modernisation. I actually felt sorry for the the late 19th century building. No USB ports. My battery died so couldn't take photos.
• Jill (7/5): - It was warm beds were clean..
• Grainger (10/5): -
• Dmitrij (8/5): Ok-ish for one nighter - Lots of parking, pub downstairs Mouldy, dated facilities
• Terry (10/5): - I booked a room for our recent visit to the metro centre, which is only a ten minute drive from the OYO royal hotel. The room was clean, with a TV and there were coffee and tea making facilities. I am sure that we will stay again, when we next visit Newcastle. By mistake, I originally booked Saturday night instead of Friday night, but I had much difficulty changing the day(I tried via Booking.com and even contacted OYO by email and messenger but to no avail, that after four days of trying, I cancelled my Saturday night booking, and booked a room on the Friday night instead. Because OYO either wouldn't or couldn't or didn't understand what I wanted to do, this cost me £64 in the process even though I had to pay a further £55 for the new booking. I agree that the mistake was mine, but I was disappointed with the response from OYO to change my booking by 24 hours
• David (10/5): -
• Shauna (1/5): Couldnt wait to get another hotel and get out of that one - Nothing was run down Room was dirty beds had stains and rips on the covers windows had no handles on to close them room was freezing electric was going off all the time

Photos