Extended Stay America Suites - Rock Hill

Location: 1835 Canterbury Glen Lane, Rock Hill, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Secured parking

Rooms Available

• Deluxe Studio with 2 Queen Beds - Non-Smoking

  Offering free toiletries, this studio includes a private bathroom with a shower. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious studio offers air conditioning, a dining area, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Stovetop
  • Sofa bed

• Studio, 1 Queen Bed, Accessible, Non Smoking (Hearing Accessible)

  1 Queen Bed

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Iron/ironing board, double sofa bed, and sofa bed

  Comfort - Air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Housekeeping on request, bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Stovetop
  • Sofa bed
  • Free WiFi
  • Laptop-friendly workspace
  • Closed captioned TV
  • Bed sheets not available

• Studio, 2 Queen Beds, Accessible, Non Smoking (Hearing Accessible)

  2 Queen Beds

  Internet - Free WiFi and wired internet access

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Iron/ironing board, double sofa bed, and sofa bed

  Comfort - Air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Housekeeping on request, bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Stovetop
  • Sofa bed
  • Free WiFi
  • Laptop-friendly workspace
  • Closed captioned TV
  • Bed sheets not available

• Queen Studio - Non-Smoking

  This studio features a kitchenware, and stovetop.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Stovetop

• Queen studio with 1 Queen Bed - Disability Access/Non-Smoking

  In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned studio is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Stovetop

• Studio with 2 Queen Beds - Non-Smoking

  This studio has a dining area, microwave and stovetop.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Stovetop

• Studio with 2 Queen Beds - Disability Access - Non-Smoking

  This studio features a microwave, kitchenware and stovetop.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Alarm clock
  • Dining area
  • Stovetop

Guest Reviews

• david (8/5): -
• katie (1/5): Never again - Terribly unsafe, bullet hole in the room door, fridge broke, water bottle in bathroom with light yellow substance in it???? You tell me? Homeless people surrounding the facility Above comment
• Jerry (6/5): My stay was satisfactory. Just a few things that irked me that I normally don't get a other hotels. - Breakfast was shoddy. Not a variety to choose from. For the money we pay to stay there, a better breakfast would be awesome alone with a better cafeteria or eating longe. No tables to eat from is awful. Plus, there's no one to give out new towels and wash cloths for a three day stay. Fresh face cloths and towels are essentials. I did see washers and dryers, but wasn't told that I could use them to do my dirty laundry. The hotel was in a very nice location. Its cleanliness was superb and often times I had to wait for an attendance to discuss payments and other business.
• Katlean (1/5): The staff was racist and extremely rude. Allowed customers to call me a bitch and my husband a N word - Nothing Everything
• Carla (10/5): -
• Everett (10/5): - Clean comfortable and nice Close to the event I was in
• Teronald (1/5): - Location They didn't let me check in because I live within 50 miles and I am still waiting for refund
• Adrianna Ferguson (7/5): Great location with a homey feel - I love that the room was wide and open. I was able to cook and have plenty of space to do so. The shower was very comfortable and I was able to enjoy my relaxing shower. The woman at the front, Nataleigh i think, was very sweet. She just had to work with the computer to get it going. Unfortunately, due to the local people around Rock Hill, People within a fifty miles radius cannot stay there. Because I had booked already and paid, they let me stay this time. I do think it is wrong to judge everyone based on a few peoples actions. Also, they had no idea that I booked through a third party and tried to charge me for the room again.
• Rivers (10/5): - Staff was amazing and very helpful.
• Rivers (10/5): It was a great place to stay! - Very clean and the staff was so great!! Nothing
• Shoaf (10/5): -
• Sharon (4/5): too much hype not enough delivery - it wascleanl honestly it wasn't that I didn't like it it was just so meh. there were no dishes to use in the sweet it was a sweet and there was no couch it was just a chair and a bed and a kitchen it was like going to an empty apartment
• María lourdes (4/5): -
• Carla (10/5): -
• Adriean (8/5): -
• Edit (9/5): - Modern, tàgas Ott maradt a párnám, másnap visszamentem, de nem adták vissza
• Terri (8/5): - The staff is attentive. The place is clean. I used to book here a lot, but I has gotten pricey lately.
• Marty (10/5): -
• Anitra (1/5): It was convenient - Location There were smokers outside The kiosk didn’t work The clerk sat in the office during check in and we had to call the phone to check n she was short The fire alarm went off and people were complaining that it’s frequent!!! It went off twice!!!! There were termites in the window The toilet didn’t flush The room was very clean but had a musty odor No trash bag 4 towels n 2 wash clothes A underwear sat in the laundry room floor all night Breakfast- grab n go regular did just that grab several things and go!!!
• Tyrek (7/5): -
• Kirsten (1/5): Will not stay here, even for free - Nothing Everything. It was eery and dirty and just felt extremely uncomfortable. I was there for all of 5 minutes and left bc there was noway I was sleeping there! There was stuff on the walls, it smelled bad, and the tv didn’t even have basic cable channels, also the phone in the room didn’t work. The shower was nasty and looked old and dirty.
• BRITTANY (1/5): Terrible - Nothing. Cleanliness and staff attitude
• Charice (3/5): Will not stay there again - No hair dryer. Could not get water in shower to Hot. Breakfast bar was nasty, and only had coffee and old muffins.
• Darlene (1/5): - Nothing about it!! Can't believe advertised breakfast included on your site, however, all that was provided was a muffin and coffee. That's not breakfast. Very poor service, you should be ashamed!!
• Dominique (7/5): -
• Vanessa (8/5): -
• Julianne (7/5): - Size of the room. Could have been cleaner. Grab and go breakfast was almost empty and limited options.
• Israelle (1/5): -
• Mac (10/5): -
• Jody (4/5): -
• Adriean (10/5): -
• Erin (7/5): Very convenient to the activities we were doing and good value - Location and staff No kitchen supplies in room
• daniel (1/5): Staff said it was to hard for them to help me check in, so the refused my visit - Nothing Everything
• Matthew (3/5): Wouldn’t recommend. - We stayed for the price/review ratio. We were only staying one night while we visited scarowinds. As soon as we came in the man at the front was extremely overwhelmed. He made us a key and sent us to a room. When we opened the door the room was completely occupied with an extended staying guest. Once we saw that at the doorway we closed it and went back to the desk. When we told the man it was occupied he said “are you sure, was someone in there?” We stated that there was stuff everywhere and it smelled like they had just cooked but we didn’t go inside to see if anyone was in there to avoid invasion of privacy. He kept asking if we were sure instead of checking himself. He kept complaining that his coworker marked it vacant. All we wanted was a room lol. He gave us a new room. As we walked to it there was trash all in the hall and when entering the room the shower was disgusting. Luckily we showered before coming and we’re only staying the one night just to sleep. But had we planned to stay longer and if we had needed use of the shower i would have asked for a refund (he said this was the last room available). However, the bed was clean but it was very hard and uncomfortable. It worked for the night but for the price we could have found better and won’t book here again.
• Cupertino (7/5): -
• Michael (1/5): Don’t book this location EVER!! - Bed, pillows , and ac only good things about this location Staff!!! No breakfast as advertised!!!! It absolutely stunk!!!! Dogs!! A lot of the Guest were unsanitary and staff
• Marco (10/5): -
• Michael (1/5): Do not EVER book this location - Bed pillows and ac only good things about this location Pictures are very deceiving!!!! No where close photo must be 20 years old No breakfast as advertised Dead and live bugs in rooms Smells of dogs/animals Absolutely nastiest place I’ve ever stayed!!! Check in was a nightmare for my wife had to wait outside for over 20 minutes and lady was absolutely terrible at her job in pajama pants A lot of the guest very sketchy and lots of marijuana smoking all around premises!!!
• Andrea (7/5): Volleyball tournament - The location was great! Close to the highway and only 10 minutes from the volleyball tournament/ facilities The towels and wash clothes were not stocked, I had to go ask front desk for them. The bathroom toilet would not flush so I had to go ask front desk and he (Richard) knew exactly what was wrong and how to fix it.
• jevell (8/5): -
• Jamie (8/5): -
• Marti (9/5): Relaxing - The location was ideal. The room was great but could be a little more inviting with curtains or some color but it was fine
• Kevin (4/5): -
• Thomas (10/5): Amazing facilities, lackluster staff - Cleanliness Staff
• Lenora (9/5): Overall voice of great stay with the exception of metaph. The shower and hot water - Breakfast bad, location was good, room was nice Bed was low, hot water was not hot. Breakfast was horrible.
• Regna (10/5): I would definitely stay here again! - The staff was exceptionally nice! The bathrooms need to be updated a little. The shower had a lot of wear and tear.
• Juanita (7/5): My stay was good my neighbors were inconsiderate and noisy but overall good stay - It was clean Parking
• Gallegos (10/5): -
• Steve (7/5): -
• Tashiana (10/5): It was a nice stay for a good price. I enjoyed myself - No deposit fees Have better showers
• Herron (10/5): - Hotel was very nice and clean . Staff is awesome as well. One of the best in Rock Hill Nothing
• Brittany (6/5): - Breakfast wasn’t really breakfast. It was muffins and grits and oatmeal.
• Aleksei (10/5): -
• Jazmin (1/5): I did not get to stay here due to them having certain regulations. I need a refund. -
• Brown (3/5): Take care of what you got - Location very quiet so that's good Room was plain and cheap not comfy would I stay again no
• Marty (9/5): -
• Toni (10/5): -
• Toni (10/5): -
• Glenn (8/5): -
• Bellavia (2/5): I did not tooke a picture very disappoint - No break fast at all. No person to talk it is all computerize. You slould not book any more clients . In the room ot even a chair to sit
• De (10/5): -
• Cindy (4/5): Not the best stay - The place was quite and plenty of places to shop and eat in the area. I called ahead to let them know I would be arriving after 3am due to delays. I had to call the front desk and wait for someone to come down to login. The self check-in kiosk was down. While there, we had no housekeeping services. We never received any of the kitchen utensils/cookware. The bathroom was dingy and although I requested an ADA room, the bathroom has no safety rails. The fridge went out the night before we left. This was without a doubt the worst stay at an extended stay I have ever had.
• Ciji (1/5): Horrible - Nothing Everything wouldn’t give towels or toilet paper wouldn’t give blankets for my 2 year old very rude very dirty had to buy all of our own stuff
• Marilyn (4/5): I would not recommend this place - I like that it was in a good location. Very disappointing! Wasn’t very clean. Shower had mildew and room smelled bad. Check in kiosk lady was nice but other employees were rude when we asked for an extra blanket.
• Bernard (8/5): Got what I paid for - Location Bad breakfast
• Farless (1/5): DIDN'T RUIN YOUR VACATION BY STAYING HERE - The advertisement for this hotel is completely false so BEWARE. The rooms were less than even fairly clean, the toilet would only flush once the staff "showed us the trick", and the kitchenettes are NOT stocked with ANYTHING. Literally not even a fork. So the "fully stocked ready to use" kitchenette is non existent and that is literally the ONE amenity that made us choose this particular hotel. The staff at night was a little strange but the staff during the day was nothing above absolutely RUDE. If I could leave ZERO for a rating, I would. HORRIBLE. NOTHING. WE LIKED ABSOLUTELY NOTHING ABOUT THIS HOTEL. IT WAS SORRY. STAFF WAS RUDE. THE ROOMS PICTURED ARE NOT WHAT YOU ACTUALLY GET.
• Shareen (1/5): - Location When you got in the shower and took a shower that's up water filled up the end drain it was a seating bench in there that was rusted and just dirty not clean
• Sophia (10/5): Excellent - I love how friendly the staff is. From check in and check out. Everyone has a kind heart. I want to give them all a big shout out.
• Anthony (10/5): -
• Ashly (10/5): -
• Megan (1/5): -
• Erik (8/5): -
• Takara (10/5): - Clean Rooms , Pet Friendly
• Takara (10/5): - Clean Rooms , Pet Friendly, Kitchen
• Judy (10/5): Nice one night stay. - Very clean.Felt very safe.
• Kevin (6/5): - Average hotel room. Breakfast was coffee, granola bar or oatmeal, not what I expected. Although the room was the cheapest in the area.
• Candice (10/5): -
• Richard (8/5): - Stay was okay.
• Hossein (2/5): - I did NOT stay at this hotel.
• Demetrice (1/5): -
• Kierra (1/5): -
• Eric (2/5): - I live in rock Hill so when I got to the hotel, I have to make a reservation with Expedia. They will not give me a role. They told me they did not serve rock Hill customers.
• Heger (5/5): - Der Eingangsbereich ist sehr schön und von außen wirkt es auch ganz schön. Ein Mitarbeiter war sehr freundlich und überaus bemüht uns zu helfen. Es ist eine Frechheit mit Frühstück zu werben, wenn es nur Kaffee und Muffins gibt. Es ist zwar ein Frühstücksraum vorhanden, aber der war abgeschlossen und wurde als Vorratsraum benutzt. Leider war uns nicht bewusst, dass dieses Hotel für Lngzeitmieter gedacht ist und dementsprechend waren die Gäste. In der Nacht stand genau vor unserem Fenster ein Auto, war die halbe Nacht, sehr laute Musik gespielt hat. Das Zimmer war zwar schön groß, aber nicht wirklich sauber und einladend.
• Brooks (5/5): Sc law passed hotels don’t rent to locals anymore but it’s not stated online,drove over 40 mins -
• Dave (6/5): - Rooms had a weird smell, dog slobber all over windows
• Meryn (8/5): - I like the staff very kind. It is also in a good location, it is also very quiet, and there is hardly much noise. I don't like that they clean once every 15 days, look at some cockroaches Also, the laundry machines are a bit expensive.
• JoAnn (8/5): Staff not available but room was acceptable. - Comfortable beds, room clean, quiet even though pets were allowed Waited for desk receptionist, no where to be found. Rang and rang bell.
• M. Kay (6/5): It was okay… wont go back! - Ok… it was spacious, however outdated! Staff were not available at times. One female staff person was out smoking in her car when we tried to get assistance. We tried multiple times to reach the front desk by phone. When we walked out of the building she was getting out of her car. We saw her put her cigarette out and walk into the building. She had the resident id on.
• Markia (1/5): Terrible. Do not recommmend. - Nothing at all Staff wasn’t friendly at all, no one was at the front desk when I went to check in, then when someone finally came to check me in, she saw our drivers license and immediately denied our stay without verifying any of our information. Tried to say we lived within the 50 mile radius when my address was well over 100 miles from the property. Its was just very difficult for no reason. We went to watch my brother play for the panthers and it was a long night he booked me a room because we were extremely tired and we got treated very poorly.
• David (4/5): Ugh!! Kiosk!! - Checking in was a pain! Had to use a kiosk, then it just went blank!! Had to get help
• Sherry (9/5): -
• Stephanie (10/5): -
• Keith (4/5): Nice room but was a hassle to stay there. I wouldn’t recommend - Easy access to freeway The toilet tank didn’t fill up so no flush.For two older people that use the bathroom quite often during the night that sucked.We were filling it from the sink to flush.Lack of sleep driving to our next destination.Not a big fan of that specific one but have used the same hotel in the past in different states and have liked them.
• Chris (4/5): - Bathrooms should always be clean. Website says breakfast coffee and a muffin is not breakfast. Rooms are not maintained. We had a hole in ceiling. Walls are dirty scratch
• Laurie (3/5): - Not very clean.
• Nathan (10/5): -
• Octavia (9/5): -
• Green (10/5): -
• lara (2/5): - Extremely pissed off made an appointment almost 2 weeks prior to my visit there order the king size bed got stuck with a stupid double never ever while. I recommend them to anybody and I will never be back.
• David (5/5): Probably won’t stay at this hotel again - Looked nice from the outside Customer service, bathroom, no hair dryer, free breakfast that wasn’t breakfast

Photos