SQ Hotel

Name: SQ Hotel
Address: 36 Lo Su Street, Hoan Kiem District, Hanoi, vn

Location: 36 Lo Su Street, Hoan Kiem District, Hanoi, vn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Silk Queen Grand Hotel in Hanoi offers spacious, air-conditioned rooms with modern amenities like flat-screen TVs, private bathrooms with a relaxing bath, and complimentary toiletries. Some rooms even have a cozy seating area and a private terrace or balcony for a touch of luxury.

Relaxation and Recreation
Guests can unwind at the hotel's outdoor pool while enjoying stunning city views or pamper themselves at the spa center's hot tub. For those looking to stay active, there are various recreational activities available nearby, ensuring a well-rounded and enjoyable stay.

Convenience and Services
With free WiFi, an on-site restaurant, and a bar, Silk Queen Grand Hotel caters to all guest needs. The 24-hour front desk is ready to assist with any inquiries, and guests can easily book tours or arrange airport transfers for a hassle-free experience.

Book now at Silk Queen Grand Hotel for a truly unforgettable stay in Hanoi.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Car hire
Sauna
Massage services
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Kid meals
Outdoor furniture
Steam room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Pub crawls
Happy hour
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Reception hall
Japanese garden
Secured parking
Health or beauty spa nearby
Swimming nearby
Hosted evening meal (reserve)
Bicycle-friendly property
Guest education on local ecosystems and culture
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Executive Room, Balcony, City View

1 King Bed or 2 Large Twin Beds
409-sq-foot soundproofed room with a balcony

Relax - In-room massage available
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access
Entertainment - 45-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Day bed, safe, and free weekday newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height door lock
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Day bed
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Champagne service
- Local maps
- Electrical adapters/chargers
- Wet bar
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Visual fire alarm
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Suite City View

The pool with a view is a top feature of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with lake views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 2 beds.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Sofa bed
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Double Or Twin Internal Window

This twin/double room features a pool with a view. Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin/double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as an inner courtyard view.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Double Or Twin With Window

This twin/double room features a pool with a view. Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin/double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Premium Double Or Twin With Window

The pool with a view is a top feature of this twin/double room. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin/double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Family Quadruple Room

This family room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. The family room offers air conditioning, a private entrance, soundproof walls, a minibar and a flat-screen TV with cable channels.

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Executive Double Or Twin With Balcony

This suite's special feature is the pool with a view. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with city views, this suite also provides soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Splendid Suite Terrace With Private Jacuzzi

This suite's special features are the pool with a view and the sauna. Featuring a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with lake views, this suite also provides soundproof walls and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Sofa bed
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Family Connecting Room

Guests will have a special experience as the family room offers a pool with a view. Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as an inner courtyard view. The unit offers 3 beds.

Max Occupancy: 5 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Dressing room
- Shared toilet
- Slippers
- Satellite channels
- Interconnected room(s) available
- Private entrance
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Rooftop pool
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

CP (8/5): - Good hotel with good location although room is smaller than expected. Overall is satisfied.
Nicole (10/5): 10/10! - Excellent stay!
Nicole (10/5): Perfect stay!! - Amazing hotel!! Met required standard for my trip!
Matthew (8/5): - Convenient to area I like to visit. Did not like breakfast location on 11 floor but elevator only go to 10, had to walk up to
susan (2/5): Poor, do not believe the photos - Booked the splendid specifically for the pool and spa at the end of a month travelling. The pool doesnt exist advised due to renovation but its still shown in the pictures, the spa is now claimed as a pool but with freezing water, dirty and certainly cant swim. Hotel has absolutely no soundproofing you hear everything. They moved our room after 1st night to a quieter room which was an improvement on exterior noise but you still hear all interior noises. General state is poor, stains, broken shower head, i wont do a full list but it goes on..apart from reception area which is nice. Breakfast mediocre. Not 4 star, by any European standards for sure. Sadly we ended our month trip at our worst hotel of the entire trip.
Philipp (10/5): Very good location to explore Hanoi - Very nice hotel located close to the pulsary old town. The rooms are sizable and fully equipped with all necesseties. Staff is very friendly and supportive. They assisted us in organizing trips to other sights in northern Vietnam. All went very well and was perfectly managed. We can highly recommend this team. Nice breakfast buffet covering all needs. The vegetarians in our group were all happy.
Truong (10/5): - The rooms were clean and the staff was amazing. Located in a nice area, walking distances to most good restaurants. Will definitely stay here again next time I'm in Hanoi.
Usman (8/5): Three star hotel value for money - I booked by hotel . Com and it was a four star hotel ! It’s very well located with great staff especially reception and bellboys who are more than helpful ! Unfortunately I booked it for gym and pool ! Pool is not heated and Hanoi was freezing at 13 c and gym is three treadmills ! I think it needs to be put in by hotels com ! I liked the breakfast and staff tried utmost to get me duck breast as rest of meat was pork and beef ! They have a good selection in food ! First room on first floor was very noisy but sizeable and I was changed next day as I couldn’t sleep to another smaller room with enough space to stand only but it had a fridge kettle coffee water all free and the shower head is great ! Location is even better But it’s a three star hotel not four star and I think that needs to be clarified by
Lina (10/5): - Dong, Anna, Kate is great team. They do very good Ha Long Bay tour, Incense Village, flight ticket, ... are excellent. The room is excellent too abd would come to stay again so many many many time
Eric (8/5): - Great location Friendly service Slight mishap with the hot water supply on one night but the hotel was very apologetic about the inconvenience and we got a small gift when we checked out. Breakfast spread was excellent - changes every day too so nothing gets boring.
Chelsea (10/5): - The location of this hotel was perfect, being located within Old Quarter meant walking distance to many markets, food options, etc but still being far enough out to avoid a noisy sleep. Jacky & the staff were incredibly friendly & helpful recommending day tours to Ha Long Bay and other amazing acitivities! Definitely would recommend anyone to stay here.
Mitch (10/5): New years stay with family. - Amazing service, staff is incredible
Lia (6/5): - Great location but there was construction going on while we were there so lots of banging. We had to stay in 2 different rooms and both had horrendous shower drainage - water everywhere. Water pressure also wasn’t the best and they didn’t provide refillable water for drinking… so constantly on the hunt for big bottles.
Sharon (10/5): Fantastic Manager and Staff and excellent service - Fantastic, friendly staff and Manager Jacky really went above and beyond to ensure our party of 6 were taken care of
Verified traveler (8/5): Would recommend, some wear and tear - Overall would recommend Splendid Premium Hotel for the quality customer service, the great location, and the solid breakfast. Everyone we encountered from the reception staff to the room cleaners have been incredibly helpful and hard working. The towels were lush and comfortable, beds clean. That said, I think our room (206) was a little sad - it’s a room without a window and no decor, you could see some general wear, and the floors, tub, and toilet could have used some attention to detail - all acceptable, but could have been cleaner. Maybe the other rooms are better. All that said, we would recommend for quality customer service and location alone, with a small heads up to have measured expectations of a hotel with some wear and tear that could use some updating.
Deanna (10/5): - I would definitely recommend staying here! It is conveniently located right in the old quarter. Easy for walking around & sight seeing. The hotel staff was extremely helpful with anything we needed. Everything from picking us up from the airport to looking after any tours we wanted to go on, all for a reasonable price. The room was a very nice size with a super comfortable bed. The breakfast buffet was good & had a lot of options. 2 thumbs up! You wont be disappointed if you stay here.
Timothy (8/5): - The rooms are a bit small. But, the staff provided impeccable friendly service that is beyond normal staff. The staff all seemed to be interested in you as a person not a one.time fly-by- night traveler. The only complaint I have is the top Administration who you don’t meet miss calculated room charges and double it, but did not change it. But however, I stayed more nights and did not pay at least I don’t think I was charged.
Timothy (10/5): - The staff is absolutely awesome. They are always willing to help us navigate very the busy commerce of Hai noi
Timothy (10/5): - The staff is remarkably helpful, cheerful and friendly
Matthew (8/5): - Mr Easy and the Team were terrific.