Curtiss Hotel, an Ascend Collection Hotel

Location: 210 Franklin St, Buffalo, New York, 14202, Buffalo, US

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Meeting rooms
• Full-service spa
• Express check-out
• Free WiFi
• 24-hour front desk
• Luggage storage
• Express check-in/check-out
• Continental breakfast
• Concierge service
• Elevator
• ATM/banking
• Gift shops or newsstand
• Television in common areas
• Free breakfast
• Multilingual staff
• Free newspapers in lobby
• Porter/bellhop
• Express check-out
• Full-service spa
• Meeting rooms
• Smoke-free property
• Wedding services
• Express check-in
• Tours/ticket assistance
• Free wired internet
• Wheelchair accessible parking
• Braille or raised signage
• 24-hour business center
• Free reception
• Free self parking
• Free valet parking
• Rooftop terrace
• Pool sun loungers
• 24-hour fitness facilities
• Free continental breakfast
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Wheelchair-accessible on-site restaurant

Rooms Available

• Standard Room, 1 King Bed, Non Smoking

  1 King Bed

  400 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - LED television with premium channels and pay movies

  Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service (limited hours)

  Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Clothes dryer, free local calls, and laptop-compatible safe

  Comfort - Climate-controlled air conditioning, daily housekeeping, and heating

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Frette Italian sheets
  • Pillowtop mattress
  • Rainfall showerhead
  • Dryer
  • Bedsheets provided
  • Highchair
  • Soap
  • Desk chair
  • Travel crib

• Room, 1 King Bed, Non Smoking

  1 King Bed

  Individually decorated room

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - LED television with premium channels and pay movies

  Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service (limited hours)

  Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Clothes dryer, free local calls, and laptop-compatible safe

  Comfort - Climate-controlled air conditioning, daily housekeeping, and heating

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Frette Italian sheets
  • Pillowtop mattress
  • Rainfall showerhead
  • Dryer
  • Bedsheets provided
  • Highchair
  • Soap
  • Desk chair
  • Travel crib

• Room, 1 King Bed, Accessible, Non Smoking

  1 King Bed

  419 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - LED television with premium channels and pay movies

  Food & Drink - Refrigerator, minibar (stocked with some free items), coffee/tea maker, and room service (limited hours)

  Sleep - Pillowtop bed, Frette Italian linens, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Clothes dryer, free local calls, and laptop-compatible safe

  Comfort - Climate-controlled air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Frette Italian sheets
  • Pillowtop mattress
  • Rainfall showerhead
  • Dryer
  • Bedsheets provided
  • Highchair
  • Soap
  • Desk chair
  • Travel crib

Guest Reviews

• cherylmich76 (10/5): Loved it...perfect honeymoon spot - Booked this as a married get away for a few days. We have had lunch here and the food was amazing. When we arrived, everyone was so pleasant and helpful. We had a drink then went into the hot spa. How enjoyable...was a first for us. So different than hot tub. Nice and toasty warm sitting outside looking at the sky. What an amazing experience. The room was lovely and comfortable. Breakfast was a nice touch.
• evonney2024 (2/5): Not a Five Star Hotel - This hotel is not a “Five Star Hotel” and I have no idea why they advertise as such. The decor hasn’t been updated since at least the 80’s. Dark elevator/dark decor in the rooms and outdated furniture everywhere. Weird “hot springs (?) which as it turns out is a “hot tub” that they put a mineral concoction into. Worn out pool furniture. Stay at the Westin instead which apparently was just renovated.
• Allen (10/5): - Very nice and helpful staff. We had 3 meals at the hotel, and all were delicious. Gym area is fairly small, but has a great variety of fitness machines and equipment.
• Nicole (8/5): - The bathroom was absolutely amazing just so
• Angela (10/5): - Such a beautiful hotel
• Brianna (4/5): - Front desk service wasn’t the best! Not very friendly!! However, the cleaners are so friendly and do an amazing job!
• Erica (10/5): - Quiet nice horel tucked away. Beautuful big room. Bathroom is huge with a powder station for women. Modern with updated technology like showers and i pad to operate lughts and curtains.
• MKwoodrich (6/5): Terrible pillows - I booked through Priceline, and while the property is visually stunning and the restaurant was incredible, it definitely doesn’t deserve a 5-star rating. The elevators are so dim you can barely see the buttons, the sheets feel rough, and after being up since 2 a.m. traveling, I was looking forward to a good night’s sleep. Instead, the pillows are so uncomfortable that I’m still awake writing this review, unable to fall asleep. (I'm not looking forward to tomorrow night.) The bidet doesn’t work, the fridge space is taken up by for-purchase items (leaving no room for leftovers), the AC unit is noisy, and the rooms themselves are far too dark. Come here for the food, not to sleep.
• JOEL (10/5): - Room decorations, bedding and awesome. Only concern was that CHOICE would not reward Points for this 3-day stay because it was booked on a 3rd party site.
• Matthew (10/5): - This was a very clean, comfortable and convenient hotel. The shower was very nice.
• Julie (10/5): - This is a very nice hotel. My room was quiet and parking was very easy. Only con is they have a busy restaurant on site and rooftop bar. It could feel congested getting to the elevator. But once on my floor everything was fine
• Rizie (10/5): - Had a comfortable and great stay. Staff was super friendly and hospitable. Vallet parking was convenient as was the continental breakfast spread
• Michael (10/5): - My wife and I stayed to go to a concert and the evening didn't quite go as planned, but the staff went above and beyond to assist us. I would highly recommend this property and will be coming back soon.
• FellowTraveler589504 (2/5): Not worth it - Not accommodating. Jacuzzi tub was broken and they only offered to discount the room $50 for the inconvenience, no other options were offered or an explanation. I’ve stayed here many times, I will not be back.
• Andrew (10/5): - Amazing, 5 stars, everything was perfect
• Stewart (10/5): - The Curtiss Hotel is a renovated architectural gem, and a very comfortable place to stay. We had an amazing shower and room amenities, and big comfy bed. The hotel staff was exceptional. From the front desk to every room attendant, restaurant waiter and the parking guys -- all were friendly and all gave us great service. (Our room included parking & breakfast. A huge plus.) I'd definitely stay at the Curtiss again.
• MTravels (10/5): Beautiful Hotel - This is a truly beautiful hotel and we had a five star experience. The lobby is gorgeous , and the room was well appointed with lots of high tech features. Loved the huge shower with multiple jets, the hot mineral springs was a real treat, and free breakfast and valet parking were a nice added touch that few hotels offer. All staff we encountered were very friendly and helpful. In fact, I realized I had left some clothes behind after we checked out and they sent them to me right away. Highly recommend a stay here if visiting Buffalo.
• Travis (10/5): - Clean room | Staff | Spa | Business-friendly
• John (10/5): Worth a visit. - Very nice rooms, roof top patio, spa, food, everything.
• Chad (10/5): - Very high-end beautiful boutique hotel! Drinks and service are top notch!
• Victor (10/5): - Just a beautiful, luxurious, hotel.
• Christopher (10/5): - This is the second time my wife and I stayed at the Curtiss and I must say it was great. The room was very nice and unique. The rooftop bar is very cool. The valet parking was great and the staff did a nice job. Overall this has to be the premier place to stay in downtown.
• Carolyn (10/5): - Beautiful room, all the extras great lighting controls, and spa like shower. Rooftop bar is a fun spot to spend an evening. Great location to enjoy downtown Buffalo.
• Lauren (6/5): - Did not meet expectations. Unfriendly staff, weak breakfast, and average room with toilet that was broken.
• Bobby (10/5): - It was a very nice stay.
• Yuanjie (10/5): - Free valet parking+hot spring. Very much worth its price.
• Sandra (10/5): - Very clean and quiet property The complimentary continental breakfast was very impressive.
• emilyeP9576JG (6/5): Terrible Sleep But Nice Hotel - TERRIBLE beds and pillows. Even though the hotel was very nice and enjoyable, the main point is to sleep and the excessively firm bedding made it impossible to comfortably do so. However, everyone is very friendly and helpful. The hotel itself is beautifully decorated and furnished and offers great amenities, especially for the beautiful roof top bar and hot springs.
• Tracy (10/5): - We had a great time with the staff!!! David, Mark, John-everyone was great!!! We will be back!!!!
• Paula (10/5): - Fantastic stay
• Josh (10/5): - This was one of the nicest hotels ive ever stayed in. Very high tech rooms and clean. The food was great as well.
• JoAnne (8/5): - Good hotel, would stay there again.
• Derek (8/5): - **
• Alicia (10/5): - Loved our stay. Updated hotel with high tech room, a great bar and service.
• Clare (10/5): - Outstanding service
• Charles (10/5): The Curtiss Hotel - The Curtiss is absolutely top shelf! The staff is friends the rooms are beautiful. The restaurant and bar are wonderful. A true 5 star experience.
• Brianna (10/5): - Sleek and elegant
• Jeffrey (10/5): - Excellent place. Clean friendly professional
• Jack (10/5): - A very fun place and excellent restaurant. enjoyed the Roman Spa.
• Steve (6/5): - Definitely NOT a five star hotel. Staff couldn’t ask quwstiins about the area, they just said they “didn’t know” Food was lack luster at best A once lately hotel on the backside of its life span. Carpeting is pasture for replacement TV barely functioned Famed rotating bar hasn’t worked “In ages “ According to their own staff Nice place just not even close to being worth what they charge In that regard it was a rip off really
• Ryder (10/5): - Stayed one night. Had a great room. Clean, nice bed and hi tech shower! One complaint is the bidet didn’t work, not a huge deal since it was a short stay. The urban hot springs and valet are a great perks!
• Rachelle (10/5): Take a break from ordinary travel - In a sea of ordinary or rubber stamp hotels, The Curtiss stands out as superb. Walking in the door you can tell this place is special, from the view of the bar to the soft, stylish music, not to mention the decor. The staff is really nice and the place is immaculate. All accommodations are top notch from the curated room decor to the bidet and shower. Nothing here is ordinary and it will make you feel special just being here!
• Sharon (10/5): Couple Getaway - Continental breakfast better than most places, but go early because options are not replenished. Staff including valet, front desk, restaurant can be more polished. Just a little rough in their approach and interaction. Hot Springs was a great! Highly recommend.
• Terrell (10/5): - Everything was perfect a must staycation spot.
• Stephanie (10/5): - Beautiful property! The staff was top notch and super friendly. Bed was super comfortable and the showers are amazing!
• Lamont (10/5): - This is an excellent hotel. My wife and I marveled over all the amenities. It was very clean, quiet and staff was exceptional. We will be back again.
• timothy (10/5): - Everything was top notch.
• Sherry (4/5): - First night - the entire light system kept coming on about every 40 minutes. Very disturbing to try to sleep when the room lights up all frequently all night. When I reported this to front desk in the morning, I was met with an “oh ya that happens, may need to reset the breaker! Question- why hasn’t it been fixed. Buffalo’s “Only 5 Star” hotel is more like a 3 star.
• 477judyg (10/5): Elegant surprise of a hotel in Buffalo - What a wonderful jewel in downtown Buffalo. The entire building was a fascinating architectural piece. Great room with comfortable bed and amazing bath. There was an indoor/ outdoor pool/ hot tub that was such fun. Everything was elegantly. The staff were friendly and helpful. They made us feel welcome. We had dinner in the restaurant. Great food at reasonable prices. We would definitely come back
• mohammed (10/5): Quick stay - Beautiful hotel excellent location only thing is breakfast was not really included they say that it’s only coffee very basic and some buns and stuff.
• Verified traveler (4/5): - Went for girls trip. Spent way more on this hotel die to amenities like bidet and spinning bar. Bidet was broken and they said they had no other rooms but rooms next to us were empty. Bar never spun.
• jodellew2023 (2/5): Broken Bidet - Rude manager. Bidet didn't work, they knew when they put us in the room, and when we asked they said there was nothing they could do. W Paying almost $400, everything in the room should work.
• Henrieke (8/5): - Beautiful hotel with a valet service. Very friendly staff. Only downside was the breakfast we attended at 9:45 a.m. (breakfast ends 10:30 a.m.) and there was almost no food available or a clean spot to sit
• Jinning (10/5): - I booked the hotel for a trip for my parents. Although I didn't tag along, I felt like I went on the trip with them because they couldn't stop raving about it on the phone in detail as soon as they arrived. The staff, the shower, the lobby, the spa...thank you for the great experience.
• Joseph (10/5): - Beautiful building, memorable spaces, extraordinary shower, kind and sharp staff, high end restaurant food, and unique hot spa experience
• Kimberly (10/5): - Everything about our stay has been wonderful.
• Ballav (10/5): - Everything was perfect!
• Navigator05528273889 (10/5): Fancy - The hotel is definitely the nicest in Buffalo in terms of decor and aesthetic. We checked in to great and friendly service who provided us with an upgrade to a suite since it was our first time at the hotel and celebrating an anniversary. The suite was fantastic. Everything was in good condition and modern. The suite had smart systems to control the lights, air con and curtains. We had a view of the hot springs from our room and our bathroom was fitted with a bidet, a jacuzzi tub and a shower that could be turned into a sauna. Overall we were very happy with the suite.
• John (10/5): - Great thanks
• Ashutosh (10/5): - Very nice staff! The bathroom is great!
• Teresa (10/5): - Awesome
• Claudia (10/5): - We loved our stay at Curtis, the staff ia very kind and welcoming, the room was excellent. Very nice breakfast space. From now on our 1st choice to stay whenever traveling to Buffalo.
• Jennifer (10/5): - The room is very spacious and clean. There’s not much to do around the area.
• Christopher (10/5): - Just excellent in every aspect.
• Michael (10/5): - This is a fantastic hotel. The room was beautiful with all sorts of home automation. Great blackout blinds. The bathroom was over the top with a nice stand up shower as well with a soaker tub. We will stay here again for sure. Breakfast exceeded expectations.
• Cassandra (10/5): - The shower is amazing! Extra points for a sleek rooftop bar with a fire pit.
• Latasha (4/5): - This is my third stay at Curtiss and I usually love it. The room this time was as nice as the other two…on the surface. Coat rack fell when trying to hang coat, shower handle is beyond loose & ready to fall off, even from pulling a little, which you obviously need to do to exit. And coffee maker did not work, yet the hotel is holding $200 for incidents/ damages? Room #405 needs a maintenance check ASAP. Unsatisfied this time around.
• Richard (4/5): - Staff not helpful and poorly trained and systems bad. 45 min to check in. Sink was clogged entire time. Room smelled
• barbara (10/5): Wonderful - Wonderful hotel and great location. Hot spring is an extra bonus and the steam showers are lovely. Love this hotel
• Tracy (10/5): - We had a great experience! We will continue to stay at the Curtiss while in Buffalo!
• Charles (10/5): - The Curtiss is a very modern hotel. All the lights, curtains, even the shower are automated. Speaking of the shower, it was amazing. Best hotel shower I can remember. The free breakfast is sufficient to get your day started but you can order menu items if you desire something special. The hotel is also well situated near many other restaurants and places to see in Buffalo.
• slehmanaz (2/5): Terrible experience — reservation canceled last minute with no help! - Terrible experience — reservation canceled last minute with no help! I had a 5-night reservation at The Curtiss Hotel booked several weeks in advance. The NIGHT BEFORE I was set to arrive, I received a call from the front desk saying my reservation was being canceled due to a “maintenance issue.” No alternatives were offered, no assistance finding another hotel — just a casual “you’re on your own.” When I asked to speak to the general manager, I was told they had already gone home for the day. The poor receptionist had no further information and was left to deliver the bad news. This is a completely unacceptable way to treat guests — especially with no attempt to make it right or help me rebook on such short notice. I will not be booking here again, and I suggest other travelers be cautious — clearly advance reservations mean nothing here.
• Michael (10/5): - We were very excited to to stay here, as it was a beautiful and amazing Hotel, it was clean and everyone was extremely friendly and we thoroughly enjoyed our stay here. If we ever stay in Buffalo again, we will definitely come back and stay here. I recommend it for any couple.
• Renee (10/5): - Beautiful hotel with great staff
• Jennifer (8/5): - Nice rooftop bar with views and fire pit. There was an Urban Hot Spring that was a good feature especially in the cold weather and had a nice private lounge area. Breakfast area was good and the bar area was nice. Decor was a little gaudy and over the top, but the all electronic room controls was handy. Crazy shower with many sprays and a bidet on the toilet was nice if you like that.
• Pam (10/5): - Beautiful hotel!
• CHRIS (8/5): Needs update and breakfast is TERRIBLE. - Hotel needs updating. Carpets to paint to lounge to spa. Everything seems old and used and not fresh. Alot of band aid fixes going on. What's up with your complimentary breakfast include in your nightly charge. Worst hotel breakfast I have ever encountered at a hotel.
• John (10/5): - Beautiful hotel and technology in the room was great. Amazing shower!!
• Nick (10/5): - Beautiful hotel. Smart rooms are the new vacation destinations. Highly recommended.
• Debra (8/5): - A very beautifully appointed hotel. Comfortable and clean.
• MARITZA (2/5): - Horrible experience from the GM Jordan. This would have been my 5th time staying in this location, and never had been asked that my whole crew of 5 people that I had arrived with for a friend's birthday dinner and was told I couldn't check in until all 5 showed ID. Without even asking and assuming they were staying in the hotel room I asked for what reason was ID needed for all my guests he said it "was policy" I've been here with other multiple guests and never been asked for them to show ID besides just the person paying. He embarrassed my family and I in front of others saying he can just cancel my reservation if I didn't agree with the policy. This is 5 latin woman. I've checked in with other friends which were Caucasian and never had the front desk demand ID from my whole group. This GM not only took the time to walk outside and take a look at my family and then stand in front of his computer and belittle me with canceling my reservation. I really felt that he was bias on his actions towards my family who were there just to eat dinner at the restaurant not staying at the hotel which he "assumed" then after all the embarrassment and arguing back and forth with me again feeling unvalued as a returning guest Jordan says it was because the one person in my group that "looked" under 18. So which was the policy here? He looked at everyone's IDs then changed his reason after he seen that we are legal? Is this what we're doing to your hispanic customers? Horrible experience.
• X2119BXlynnh (10/5): A gem in downtown Buffalo - Our group had an amazing tour by. Colin and Adam followed by drinks and lunch. We saw the spa, a guest room totally powered with technology, the rooftop areas and I highly recommend the restrooms! Very unique The hotel is a gem and shouldn’t be missed. A true gift to the city of Buffalo. Thanks so much
• ilana (10/5): - What a unique and lovely property. The staff went above and beyond. The bed and linens were top notch. The shower is fantastic! The facilities were a pleasant surprise - the indoor/ outdoor hot springs pool and the courtyard . The gym was clean and well equipped. The bathrooms in public spaces were very clean. Overall a delightful stay !
• Kerrin (10/5): - Everyone was very nice and accommodating, it was a luxury stay for sure. I loved it.
• Sarah (10/5): - You get what you pay for! I decided to treat myself for my birthday with a night at here and it was absolute luxury from start to finish! I will be back!
• SGNYC (8/5): Not a great locale, weird layout, and dark as can be - This hotel is clean but there were so many drawbacks: 1) it’s dark as heck! Finding the elevator buttons is near impossible, truly. 2) our room was large but had an office chair and nowhere else to sit. No armchair, no couch. 3) the largest face of the hotel overlooks a giant parking garage and the side that has the good view also has a parking lot view. 4) There’s no place in the downtown to buy necessities. 5) there is a complimentary breakfast but the person at check in (who was distracted by the giant pizza box she had sitting right when we were standing) didn’t mention it. The layout of the lobby is super weird and not inviting to sit. Nice points are the rooftop bar and the hot springs (really just a big hot tub). Fancy bathroom fixtures including a Toto washlet that was broken :(
• loverlylyllah (6/5): Good stay but not a 5 star hotel - We were in Buffalo for 3 nights and opted for a suite with a king bed, pull out sofa and small kitchen. The hotel lobby is beautiful and check in was easy. They make you sign off on a check list of items for smoking and noise. The room was a good size. They attempted to create an updated tech feel that falls short of other 5-star hotels. The lights are very difficult to manage from room to room. Between the lights and the door, the lights in the master bedroom and the tablet, it took more than 15 minutes to figure out the setup. Most of the lights are either on or off. There is a tablet by the bed that controls the lights, shades, and the privacy for your room. There is not door option for privacy or daily room service. The shower is also has a lot of controls which aren’t hard to use but did take a minute to figure out. The shampoo/conditioner/soap is fine but not the same as you would find at a Ritz, Hilton, or Grand Hyatt. The noise control in the room was excellent. The hotel is one block away from West Chippewa which has night clubs playing music until 4 AM and we were not disturbed. The beds were comfortable but the sheets are rough and the comforter is very noisy. The mineral spa is nice and very unique; it’s like a giant hot tub. Breakfast in the morning was small but had everything we needed. It’s smaller than a Grand Hyatt or Executive Lounge at the Hilton. Overall nice stay, but not 5 stars. I would look to stay at the Westin or Marriott Lecom if we were here again.
• Jonathan (10/5): - The Curtiss was an excellent hotel. The staff was friendly and prompt. The amenities were just right. We really enjoyed our time there.
• Robert (10/5): - 5 star
• Dianne (10/5): - Very nice upper end hotel.
• Robert (10/5): - Staff was amazing
• Bonnie (8/5): - Very classy, complimentary champagne on check in, amazing bed, hot springs were delightful! The super high tech toilet and shower seemed a waste of power and water but were neat. Only down side was a a strong smell of marijuana from one of the neighboring rooms when we left this morning.
• Ann Marie (10/5): - Sadly, due to it being a rainy evening, we missed seeing the much-touted rooftop bar—they closed early, about 10 minutes before we got back from the Judy Collins show! But Matt took good care of us at the lobby bar—where he had to inform me that we weren’t going to be revolving since that feature needs repair. All in all, though, we had a lovely stay. Fully enjoyed the Urban Hot Springs before our delicious meal at Chez Ami! Service there was top notch.
• Marielle (6/5): - Cleanliness is lacking.
• Michelle (10/5): Can’t wait to return. - Beautiful hotel, absolutely wonderful experience. 5 stars in Buffalo, finally!
• Alyssa (10/5): - It was my first time to Buffalo and I chose one of the best hotels in the downtown area. Not much around as it seemed pretty quiet but great hidden gems around for food and drinks. The hotel was gorgeous and loved the room decor, very dark and cozy and had some cool amenities and it was a smart hotel and eco friendly so everything was automatic and easy to use. The hot spring spa was free and really nice to end the night in especially while it was snowing a bit. Gym was quite small but had a few machines for cardio and full rack of dumbbells but not much space to use but I managed well. Spa was great and relaxing and offers great packages. I never made it to the rooftop lounge but the rotating lobby bar was nice and wasn’t very loud. The on property restaurant was nice for breakfast and dinner. I would definitely return
• S8311RVtracys (4/5): Don’t accidentally leave anything behind…it will not be returned! - This was an uneventful stay with a couple of big problems, the first of which is that the pillows are insanely terrible (unsleepably rock-hard, huge enough to cause neck cramps). I’d obviously be willing to overlook this and not leave this review —y’know, hotels, whatever, other things about the Curtiss were overall fine, although this is definitely not the “luxury” hotel they claim it is— but the second issue compels me to. I absolutely, definitely, 100% left an irreplaceable, expensive article of vintage clothing on the bathroom sink at the hotel, but when I called to have it shipped to me, was dispassionately told, after an “investigation” (LOL), that no one had found it, so I must not have left it there. That is simply not true, and I said as much to the person who fielded my call, who literally could not have done or cared less. Best-case scenario: no one actually looked for it (I prefer this explanation), or, way worse, someone took it and didn’t want to return it (which is unfortunately what I suspect really happened). In either case, it was handled very poorly, which is the reason for this review.
• Thomas (10/5): - one of best stays I've had in a while
• Shahid (10/5): - I appreciated the great water pressure. Quiet room
• D (8/5): - The hotel is nice and clean

Photos