Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Location: Highway Macao, Playa Arena Gorda, Playa Bavaro, La Altagracia, Punta Cana, 23000, Punta Cana, DO

Star Rating: 4 Stars

Property Type: property

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Free breakfast
• Full-service spa
• Boat tours nearby
• Fitness facilities
• Parasailing nearby
• Nightclub
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Sauna
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Fitness facilities
• Sailing nearby
• Free breakfast
• Nightclub
• Safe-deposit box at front desk
• Multilingual staff
• Parasailing nearby
• Full-service spa
• Pool umbrellas
• Tours/ticket assistance
• Braille or raised signage
• Conference center
• Pilates classes on site
• Scuba diving on site
• Snorkeling on site
• Free self parking
• Free valet parking
• Beach sun loungers
• Pool sun loungers
• Beach towels
• Beach volleyball on site
• Beach yoga on site
• Boat tours nearby
• Free buffet breakfast
• Banquet hall
• Visual alarms in hallways

Rooms Available

• Luxury Room

  1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

  409-sq-foot room, balcony/patio with garden views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - Flat-screen TV with premium channels and pay movies

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Balcony or patio
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Restaurant dining guide

• Honeymoon Jacuzzi Suite Diamond Club

  1 King Bed

  534-sq-foot room, balcony/patio with partial sea and garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - Flat-screen TV with premium channels and pay movies

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Balcony or patio
  • No rollaway/extra beds
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Restaurant dining guide

• Luxury Ocean View Room Diamond Club

  1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

  409-sq-foot room, balcony/patio with ocean views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - Flat-screen TV with premium channels and pay movies

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Balcony or patio
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Restaurant dining guide

• Luxury Room Diamond Club

  1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

  409-sq-foot room, balcony/patio with garden views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - Flat-screen TV with premium channels and pay movies

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Balcony or patio
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Restaurant dining guide

• Luxury Swim out Room Diamond Club

  1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

  516-sq-foot room, balcony/patio with pool views

  
  

  Relax - Swim-up room access

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - Flat-screen TV with premium channels and pay movies

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service

  Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Balcony or patio
  • Bedsheets provided
  • Window screens
  • Guidebooks or recommendations
  • Restaurant dining guide

Guest Reviews

• 899erenat (8/5): A nice holiday - BUTLER My Butler was Christian, and honestly I can not praise him enough, he was just amazing. Nothing was too much trouble, he was in touch every day to check on me and see if I needed anything at all, and to make all of my restaurant reservations. He managed to get every single one I wanted at the times that suited me best. The hairdryer in my room cut out a few times at the socket, and he quickly got it fixed both times. I kept forgetting to ask about the beach bag however on my 2nd last day I asked him if it would be possible still to get one - Say no more. The next morning it was in my room! On the day I checked out (15th december) my transfer pick up arrived 25 minutes early and so in a panic, I got on and it wasn't until I had passed through security at the airport I realised I had left a hoodie and cardigan in the lobby at the hotel's main reception. Long story short, Christian was more than happy to help and even a week after I got home, he was still helping with this for me to get the items back to me in the UK. He is an absolute diamond, and a huge credit to this hotel. Thank you so much Christian! 💎 HOLIDAY As for the rest of the holiday and hotel - I booked this hotel for 14 nights, and 2 friends of mine joined me for the first 7 nights. We booked into the hideaway and myself in a diamond club swim up room (room 2117).  I did pay to select this room, and my friends had also paid for their room selection but they were not given theirs and were issued a refund, which although paid on card they were refused this to be refunded by card and after 6 days of their 7 day holiday were given the refund in cash, in USD which wasn't much use when we're from the UK and were given this just before they left to go home lol...? That said, the hotel grounds are stunning, very well kept and there are always staff around cleaning and busy helping to keep the place looking it's best. Afew missing tiles in the pool areas etc but this is not a big issue for me and will surely be fixed. The bar staff at the hideaway pool bar - Juan, and I'm so sorry I forget the name of the lady bar staff, were brilliant. They work so hard, long hours in the heat and always with a smile and remember what you like to drink, regularly doing rounds of the pool and bringing them to you at your lounger. I did tip each time and they are always gratefully received. I highly recommend the Strawberry Daquaris and Miami Vice - amazing! (Bring your own flask it will stay frozen and not melt in the heat!) Restaurants - Buffet was absolutely fine, always something, some days had better variety than others but that is personal taste and a hotel needs to cater for so many different tastes and nationalities. The pasta station is great and you can select what ingredients and sauce you want. I was here 14 days and only 1 day found no bacon at breakfast but I may have gone at the wrong time (I see people saying there's never any bacon, that's not correct at all) El dorado is also lovely for breakfast, the breakfast bagel with hash browns was lovely. My biggest gripe at this hotel is only that service and restaurants can be very inconsistent. Some days outstanding and other days you struggle to get anyone to even notice you if you need anything. Quite strange, as when it's good it's amazing, but quite frustrating when it's not so good. Bring salt sachets if you like to season your food, most of the pots here don't work or are empty. The beach, a small section of the beach had sand bags visible yes but honestly this is no issue for me, seems like a bit of a petty thing to be hung up on, there are miles and miles of stunning beach and it's a lovely walk both ways. Gorgeous sunrises too at around 7am. The gym I visited a few times at around 6.15am and could always get a treadmill. I didn't use the other equipment this time but it all looked great and one of the best hotel gyms I've seen with decent air con. I usually took a small towel from my room but there are plenty available in the gym too to pick up on your way in. Entertainment team do work hard day and night and it's usually pretty good. They put alot of effort into the stage area and lighting in the theatre. When I was there, the right side of the theatre was cooler, as the ceiling fan on the left wasn't working, so if you're looking for a breeze sit in the middle or right side of the room (unless it's working again now!) Snack van was decent, nice burgers and fries, I didn't try the hot dogs but they looked good too. I did find service at the Sands beach bar (next to the snack van) very slow. Bar staff would walk past without acknowledging you, and then serve someone else who had only just arrived, very frustrating and I actually left once without even managing to get a drink. There are trollies from lobby ground floor around every 15 minutes to take people down to Splash, however it only takes about 5/10 to walk so sometimes it's quicker, and it is a lovely walk. You'll also pass by small little ponds where you can find little turtles  and also some really pretty ducks and birds. It is lit at night with lamps so still fine to walk on an evening too. We did do the escape room one night at around 9pm, the guy on the desk looked like he was about to close as nobody else was booked in, but we managed to get in. It genuinely would have been pretty good, if we weren't given the answers or dropped clues or keys only a few minutes in to each room. We were certainly not taking a long time, and we got the very distinct feeling the guy just wanted to finish his shift and rush us through. So that was disappointing unfortunately. Try and go earlier in the day and it may be a better experience. Overall I did enjoy my stay here. There are definitely things that can be improved, like most hotels. I must say again though that Christian was a real diamond, and I can't thank him enough for his service! Thank you Christian! (Will be loading more pictures soon when I have spare time...)
• H6767LZrhondac (10/5): Best Christmas at Royalton Punta Cana - This is our fourth time staying at a Royalton property and our first Hideaway experience and it did not disappoint! From the time of our arrival we were greeted with a refreshing welcome drink and taken to our Diamond Club lounge. Pro tip when you upgrade to Diamond you get your own Personal Assistant for the stay who takes care of everything and anything you need. We had Denis as ours and he was the best one we have ever had! The best combination of attentive but not overbearing. He took care of everything and went over and above making our week super special. We ate at Dorado, Grazie, Zen, Mexican Cantina as well as the main buffet and lunched mainly by the beach and pool. The Christmas Eve feast at the buffet was spectacular, Denis made that recommendation and the food was fantastic every kind of protein imaginable and the dessert spread was out of this world! I was worried spending Christmas away would feel odd but everyone was so festive including the other guests and made it so special! Special shout out to our Dips bartender Wenslie who took care of us every day at the main pool. 10 out of 10 experience, we will be back!!!! Thank you again to Denis and the whole Royalton team!
• jonik657 (8/5): Unforgettable Family Christmas Vacation - Our group of 12 adults (18-57) stayed at the Royalton Hideaway during Christmas week, and while the resort had its ups and downs, our butler Denis was the absolute standout. Being part of the Diamond Club was worth it just for him. Managing a party of our size during the holidays is a challenge, but Denis worked his magic to get us every reservation we asked for, even when we changed plans at the last minute. He also made my nephew’s 21st birthday so special with room decorations and a cake. The dining was a bit of a mixed bag. Jade was our favorite by far; the food was excellent and Alejandro was a fantastic server who kept the energy high and our drinks full. We also loved our final night at Hunter Steakhouse sitting outside, and the beach BBQ was very tasty. On the other hand, Dorado was a letdown with poor service and missing side dishes, and Grazie was just okay. The buffet is decent, but you really have to get there early for breakfast if you want hot food. One word of advice: don't rely on room service. We waited over an hour for an order of five items and only a single sandwich ever showed up. The resort itself is a great size and very walkable. We spent a lot of time at the adult-only pool, which is perfectly sheltered from the wind and sand. JP Papi made the daily activities a blast, though I wish the music wasn't so constantly loud. It’s hard to have a conversation when you have to yell over the speakers. We also noticed a bit more of a language barrier here than at other nearby resorts like Dreams Onyx. The rooms could definitely use some updating, but they were kept clean by our lovely housekeeper, Estrela, and maintenance was very quick to fix a few issues we had at the start. My biggest frustration, which seems to be a trend at all-inclusive resorts lately, is the constant need for cash tips. It takes away from the "all-inclusive" feel when you have to carry bills for every single interaction. That said, the staff like Denis and Alejandro truly made our Christmas one to remember.
• kathyhN1742SL (10/5): Diamond club is worth it. - Staff is very accommodating. No complaints. Our butler Dennis S. was wonderful. Jomie, Wilson and Mary were great also.
• davehC1948VU (10/5): Best vacation! - The resort is beautiful and well maintained. All the stuf was very friendly. Our butler Denis S. Was the best! He is the reason we will be going back!
• P4445TUaudreyk (10/5): Thank you Dennis - We had a great time on our family Christmas trip here. Denis did an amazing job making our trip more special. He was able to take care of things like dinner reservations so we didn’t have to think about it while on vacation. Juan the bartender at the Hideaway was also great and always had a smile on his face.
• Q9539GHtracyh (10/5): Awesome Experience at Royalton Hideaway! - We were blessed with the opportunity to travel with a family group of 12 to vacation at Royalton Hideaway at Punta Cana. This was our second visit, both times upgrading to the Diamond Club which was well worth the extra money. Denis, our Butler, made sure our stay was extra special! He took great care in working through large group dinner reservations, as well as making sure any issues we had were immediately addressed, and making sure we felt like important guests at all times. The resort could use some updates, but the service was too notch anywhere we went on the property. Mary took great care of us at the lobby bar, and the entire staff at the hideaway pool bar was awesome! I highly recommend Royalton Hideaway, Diamond Club, and Denis!!
• E6350IXwilliamh (10/5): Had a very great time with Denis and team there too make sure things went smoothly for us - Are trip was incredible Denis was the best any thing we needed he took care of it the entire staff was very helpful and nice
• sammymS6138TY (8/5): Ask for Denis! - Classic all inclusive experience, overall mediocre food except for a few gems. Denis, our butler, did all the work for dinner and massage reservations as well as created a fun atmosphere. He was able to get us in everywhere we wanted on the days we wanted, even on short notice. Would recommend asking for him if he’s availible!
• stevekV8279UI (10/5): Family Christmas trip at the Hideaway - Visited Christmas week with a family group of 12 (all 18+). Beautiful spot and liked that the Hideaway wasn't massive like some other resorts we've visited in the DR. Everything was within close proximity - pools, beach, restaurants, activities/shows. Rooms were decent, had a small issue at the beginning that maintenance addressed right away. With everything close, the music from various directions was kind of loud at times. We did the Diamond club, our butler Denis did an awesome job from the very beginning and throughout our visit - arranging reservations for us, answering questions, and being available any time to enhance our experience. Overall the staff was excellent, everyone was very friendly and helpful. Shout out to our housekeeper Estela, who did a great job with some special touches for the room, and greeted us every day with a smile. And to my man Juan, the bartender at the Hideaway pool bar. He always knew me and my drinks of choice (especially enjoyed the dirty mojitos he concocted for me), and he made it fun to be in that area, where our group spent a lot of time. Finally, a thank you to Alejandro and the staff at Jade, who provided a lively and memorable dinner experience for our group, with a mamajuana finale!
• antoineporschec (10/5): A Memorable Christmas - What a wonderful Christmas we had! We absolutely loved staying at the Royalton Hideaway in Punta Canta for Christmas this year. The experience was more than we expected. The people were beautiful, fun and the family/couple atmosphere fostered great memories. Dennis was our Butler and he was very very attentive, patient and professional. I can go on and on about the fun, people we met, cleanliness and service. I would definitely recommend this location for couples, friends and families during the holiday seasons.
• 443kamih (10/5): family reunion in paradise! - my boyfriend and I went with my family for a reunion before christmas and had a wonderful time. the resort is in a great location on the beach and not far from the airport or local shops and restaurants if you are interested.
• madisonbZ8936IC (8/5): Denis was the best part - Denis was great. Very communicative and very involved. Highly recommend working with denis. He set all of our reservations helped with massages and made sure we knew of any events going on throughout the resort.
• lynetteh377 (10/5): An awesome Stay - My husband and I vacationed at the Royalton Hideaway Punta Cana for my birthday.....It was an awesome Stay...one of the outstanding services was the Butler service our Butler Dennis Silvero made our stay a memorable one. He was pleasant, knowledgeable, and also willing to help or serve. He even would contact us or find us to make sure our stay was going well.....I recommended the Royalton Hideaway and Dennis Silvero to all our family, friends and coworkers.
• elisegI4973CL (10/5): Beautiful resort - The Royalton Hideaway was beautiful and kept super clean. The staff are amazing and Jean Paul aka jp papi had the best games and made the trip amazing for me and my boyfriend!
• jonathaniU9629ZU (10/5): Amazing Christ mast - Everything was perfecto I was happy with everything not one problem . Jean Paul jp papi was a brother I needed and made my day everyday we. Wil be back at this resort
• JenniferM343 (10/5): Great holiday getaway with college kids - Service staff is excellent especially our butler Christian. Food was very good. Perfect getaway for our family. Quiet areas for parents, fun areas for kids, night shows were impressive.
• johnsoncharlotte83 (8/5): Good time - My stay was awesome. My assigned Butler Cristian was great. He was very attentive and responsive to my texts even while busy with other guests. He surprised me for my birthday with balloons made into flowers in my room and a banner on my door. Maybe that's the normal thing to do but it was still pretty awesome. The food wasn't the best but I still had a great time.
• debbielI7711HV (10/5): Great Vacation - Had a great vacation. I did diamond club with a butler and was a great experience. Laura was my butler and she was amazing. I honestly can’t say enough great things about her. Her personality, her friendliness, her willingness to be available to answer any questions, navigate the resort, or handle special requests made my vacation so much more enjoyable. The staff at this resort are outstanding. I did not encounter anyone who wasn’t willing to help. I need to also recognize Wilson at the hideaway pool who set up my chairs every morning and made sure I had towels. Even after it rained he would bring new dry ones over for me. Joeme at the hideaway pool for the best drinks and service. Jennifer in the hideaway diamond club lounge who started my day with a smile and a Bloody Mary. And did I mention how awesome Laura my butler was. I can’t thank them all enough. Of course I don’t want to forget all the other staff there I encountered. From check in, to the vibe team, to all the staff I encountered at every restaurant I went to, to everyone who keeps the grounds so clean and inviting, to the guy who kept my minibar fridge full, to the housekeepers who ensured my room was clean everyday. This truly was an amazing vacation because of all of you. The restaurants there are good. Is it perfect no but remember you are on a resort with them feeding thousands of people. If I didn’t enjoy something then I just didn’t eat it. The burgers from the burger truck were amazing. Thanks to everyone who made this vacation memorable.
• jordansS1318PU (10/5): Best experience ever! - We went with a group of 12 to the Hideaway and did the diamond club. Dennis was the best butler there. He was set up by our butler from a previous trip named Victor who was unavailable. The trip was amazing! Dennis did everything we needed and more. It felt like he was part of our family. We didn't bug him much but he was there when needed for reservations and some room amenities as well. Rooms were clean. Food was good. Drinks were even better. 10/10 for Dennis and Victor. Highly recommend a trip here.
• A6681WRstephanies (8/5): Worth the value - Overall the staff were very friendly. Dennis Silvero was extremely helpful and made my stay more comfortable and convenient. I need one of him at every resort that I stay. He went above and beyond to assist with things that were requested. He is very good at what he does. There was one instance with a staff member that when our drink orders were being taken, the wait staff taking the order was rude towards our group like she didn't want to take our drink order, or that she was irritated that we were requesting drinks. The hotel seemed clean. The room was nice and comfortable. I liked that the room had a clothes steamer in it. I feel like my resort stay was worth the value. I liked that the resort wasn't extremely noisy and allowed me to relax. The food wasn't horrible, but it could use more flavor. Overall, my stay was very nice and relaxing. I liked the evening shows that were presented. It gave a very nice touch.
• FellowTraveler646007 (8/5): Well worth the money - Service and food at Dorado’ seafood restaurant was excellent. The other restaurant’s were alright, but lacked flavor. The butler was hospitable and took great care of us. The bartenders were excellent overall. I would visit again with my family.
• teresawN189CV (6/5): Disappointing 2025 - Royalton Punta Cana hideaway , adult only! Need update the feature/hotel details . I would never imagine to ask the resort. Do they have an elevator, but now that is a question on my list No Elevator , No Elevator we was located on the third floor floor ! Other people’s was. Complaining if they only know they wouldn’t had booked this place. We agreed, but it was for a special occasion for girlfriend , We just made the best of the time ! aleast have sitting area when you reach your floor , after climbing step , the room was ok !! But we found out that they do have elevator for customers luggage ,when you’re checking out , . Smh ,They need more lighting areas with this resort for safety reason . when you’re walking back to your location it was , dark didn’t feel safe , didn’t see security walking ! The restaurants horrible,, ,majority of the restaurant closed early buffet .except the sports bar , waitress-was friendly. Only server cheeseburger / chicken and french fries The bar attendants was great friendly located by the pool at resorts, we did go on a party boat for my girlfriend 60th Birthday , we enjoyed the music , the atmosphere was nice , she enjoyed her birthday regardless , grateful she was on the first floor , I Wouldn’t attend this resort again. Absolutely No !
• Sightsee42218072942 (10/5): My stay at the Royalton hideaway in Punta Cana - Overall, it was a great experience and you really can’t beat an all-inclusive resort. The room was clean, quiet, and completely silent—you couldn’t hear anything from outside or the hallway. While the room itself was okay, it felt smaller than expected based on the photos. One issue was the bathroom doors not closing properly, which caused water to flood outside the bathroom and created a potential trip hazard. Transportation was very easy and efficient, and everything ran smoothly. The food was excellent, and the staff were outstanding. Cristian, in particular, was amazing—he truly made our stay pleasant and always made sure we had everything we needed. The butler service was clutch and added a lot of value to the experience. One point of confusion was the resort credits. We were under the impression they could be used instead of our own money, but they turned out to be discounts only and didn’t amount to much. That said, everything was clean, everyone was respectful, and the environment made us feel comfortable using the amenities and dining on site. Overall, a very positive experience.
• alexsC6999YJ (10/5): Awesome time - Jean Paul aka jp papi is do a great vibe at the hideaway He made the trip a great time also Joanna. The trip was so much because of them. What a fun time.
• N4246RIstevek (10/5): Fantastic Vacation! - Location of resort is on a very long walkable beach where you can walk 5kms each way from the resort. Very swimmable beach. The staff was fantastic. Especially: - our Butler, Valentin who quickly attended to all of our requests with always a friendly smile. - Antonio Bandara, the Hideaway Beach Bartender who was always attentive and knew what we wanted. - Jose at the Martini Mix Bar made the best Espresso Martini's at the resort...not sweet and had one ready when he saw us. Everyone was very nice. Our only issue was not being able to check out late even though our flight was at 11:40pm at night. It is difficult to enjoy a full day at the resort when you cannot comfortably shower and change for a late pick-up to the airport. They automatically cancel your access key at 12 noon. Fortunately our Butler was able to warn us of this and arrange a two hour later check-out time. The room was clean and spacious with nice balcony. The food was generally very good but service was at times slow and at times rushed due to numerous weddings taking place.
• P3602ACnicks (10/5): The A Team (JP, Juan, and Wilson) - The service at the Hideaway bar/pool was top notch. Jean Paul (JP Poppy), Juan, and Wilson went out of their way to give us an amazing experience. JP kept the party going with activities throughout the day, Juan makes a great Bloody Mary, and Wilson helped us do something special for my wife's birthday and kept us fed for lunch. I would recommend finding these three when you stay at this resort.
• isabelleger88 (8/5): Why did Royalton not send me A Customer Service Review???? - I stayed at this Resort on 11/6-12/25 and I did not receive any Customer Service Form after my trip was over. I was originally going to Jamaica which is our Yearly wonderful Royalton Stay, however, the Hurricane made that impossible. We had no choice but to go with Royalton Hideaway Punta Cana. It was less than what I had paid, we did not get a swim up and were part of the Diamond Club. Our Butler was Lenny, who was lets just say available via phone most of the time. He basically just scheduled a 3 restaurants for us, One day on the 10th I believe he forgot to mention to US that the Resort was having a HUGE WHITE PARTY that evening and scheduled us to go eat at the Mexican Restaurant at the Splash part of the Hotel- We wouldve preferred to stay and enjoy the WHITE PARTY but we had no IDEA since he never told us. He was hardly ever around. The housekeeper Estelle was wonderful she always made sure the room was spotless and we had what we needed. Sylvia at the lounge was caring and Helpful. Another Butler, Victor was very gracious and always complimenting and always around guests, I let him know I wish he wouldve been my butler!! The best restaurant was El Dorado, the gentlemen by the Gazebo and that whole staff were wonderful!!!! The only time I saw the Butler again was when he waited for his tip the day I was leaving. Very strange indeed, I never had an issue with Butlers in Jamaica. Praying Jamaica recovers quickly I cannot wait to go back! BTW Im Dominican and the grounds, the beach and the pool the whole Hotel very beautiful!!! overall the stay was OK. Ive been to PUNTA CANA many times last time was March 2025.
• Connector25755809986 (6/5): Punta Cana - The location was perfect. Super relaxing and fun vibes! I was able to relax by the pool and ocean, which is truly what I wanted to do on this trip. Our butler was nice and kind; I just expected more from a butler. Checking in about drinks, room needs, food, etc. He booked our restaurants; in my past butler experiences, they have done more. Maybe that is more the norm of a butler in punta cana. The restaurants we did try were average. I can’t say I was super pleased with any of them. The food wasn’t bad by any means; just not spectacular. I do wish there were more pool side food options for lunch. The menu was very limited. The bartenders were super kind and down to earth! Enjoyed all of them for the week! Shout out to Rudy! He was great!
• C3021CTcorinac (10/5): Best honeymoon ever!! - It was an amazing experience! JP was the best vibe team leader! The service was great. All the activities were wonderful, especially the Dominican show! Valentin was exceptional, so friendly and kind!
• H2706BNnickt (10/5): Worth the Stay, Dennis the Star, small areas to improve. - We stayed in one of the Whirlpool bathroom rooms here at Royalton Hideaway, and we thoroughly enjoyed every moment, I will give our review over bullet points, but I wanted to give detailed attention to our assigned Butler (we did not know we got a butler), Dennis. What a thoughtful and caring person he is, who throughout our stay went above and beyond for us, acquiring us reservations to some of the on-site restaurants and private Dinners, as well as painstakingly decorating our room for our honeymoon and caring about our experience. In a 5* restaurant, it says a lot that Dennis was without doubt, the highlight of our stay! Now, general stay bullet points: Pros: - Dennis - Lovely staff throughout - Helpful Tui Rep - Really felt valued and money well spent - Varied dinner options, and all that we tried were above what you would expect of an all-inclusive stay Cons: - Not the quietest place despite the "Hideaway" name, there's usually an air of pressure to take part in the VibeTeam activities that cover the whole resort. - Whirlpool bath maybe wasn't worth the extra investment - Certain areas of the resort don't feel fleshed out, sometimes giving a feeling of "trying too much" as opposed to mastering few areas, although this is negligible.
• 534harriettew (10/5): The amazing service Christin provided - We just returned home from our amazing trip to the DR and the highlight of our stay at the Royalton was definitely our Butler Christian. We had 13 people in our group and Christian took care of all but two. He was very attentive and he worked with the other Butler to ensure that we were able to dine together, that our luggage was prepared to go on time as we were ready to depart, and he provided service with a smile each and every day. If it weren’t for Christian, I’m not sure I would be as satisfied as I was with my trip. We ran into some hiccups with the excursions and although Christian was not responsible, he still did his best to make sure that we were taken care of. If I were to ever return to this property, I would request that Christian is our butler. He certainly deserves a raise!!
• candyaisenbrey (6/5): Pass on this place and find something else - Not the best resort. My friends who traveled with us had black mold in their curtains. Our shower door didn't hold in a lot of water, it made it run on the floor. Seems to me the rooms could use a few updates. Also, if there's people in the hallways yelling at 2AM, you will hear them. The lock on our patio door was hanging on by a thread. Our butler seemed more worried about getting extra reviews than his colleague than actually doing his job. A lot of talk with no action. Asked for a different pillow, but never got one. Although he was friendly, I don't feel like he went above and beyond the bare minimum. Called for room service that never showed up. Most of the food was bland, with the exception of the hibachi grill. Although the steak they cooked was very tough. Their cooks tried to act fun, but after a while they got annoying. At other restaurants, often times you don't get what you ordered because the staff doesn't understand English or they just don't care. If you arrive late at night, I don't recommend going to the buffet. You could tell the food was sitting out all day. Also got scammed out of $20 while on the beach, which was my fault. The guy had a parrot and I didn't even think to turn him down when he offered to put the parrot on my shoulder for a picture. Got caught up in the moment. Be sure to tell anyone who walks up to you that you don't have any money and they will leave you alone, for the most part. Although my friend was approached by a lady on the beach about getting a pedicure and he told her no, but she wouldn't seem to take no for an answer. The drinks were OK. However, some of the servers didn't seem to understand your order if you didn't order something exactly as it was listed on their menu. It also appeared like some of the fruit they used to make the drinks had mold on them. Beach and weather is gorgeous. Pool was also nice to lounge around. All in all, not the best resort I've visited. 2 of my friends got sick during our visit. I wouldn't recommend to someone I like. Especially those traveling with children.
• N9190JWmattp (8/5): Spent most days relaxing by the hideaway pool and bar. It was close and easy to get to the beach! - Pool was clean and had easy access to the bar and beach. Had a different place to choose from every night to eat at. Our butler made sure we had reservations for each night. The white party and fire show was fun.
• kylewE7434HM (10/5): Great time good vibes - Are butler was the best very professional and friendly service all around, the beach is nice and close they never leave you with out a drink
• rogerpH3025BD (10/5): 10 out of 10 - J P Poppy was the most amazing person I’ve ever met at a resort. He is the main reason me and my family will return to the Royalton Punta Cana. He was so fun and and made us feel so welcome. The resort was soooooo nice as a whole. Great food and atmosphere. Rooms were very clean and all staff was extremely welcoming.
• tessat704 (10/5): 10/10 - Jean Paul (PJ Papi) was amazing!! He was super fun and he even put on karaoke! The butler service was also great service! Great customer service and the best trip ever! Super fun and it was a wonderful trip!
• O3014AVjillp (10/5): 10/10 - Resort was beautiful and clean. Amazing service. Rooms were clean and food was really good. Jp poppy from the vibe team was great, friendly and very helpful! Loved our stay. We’ll be back!
• morganpH3725DG (10/5): 10/10 - JP Papi was so kind and amazing, definitely give that man a raise! Room was amazing, service was 10/10, everyone was so welcoming and nice My butler valentin was on time and great customer service. He was very nice
• ryangH5807IV (8/5): Review Royalton Hideway - Great Experience - Total R&R - Having just returned, thought I would share some thoughts. First, I do suggest you look at the Diamond Club service. This comes with a butler. In our case, we got very lucky with a superb butler Dennis. He was outstanding. Very helpful. Booked restaurants, provided lots of advice and all around a friendly, helpful butler. Pros - Large beautiful resort, great beach. Lots of shade and loungers. Nice, clean pools, and amazing waterpark (in the main section). We had a beautiful swim up room. Cons - Room layout is terrible. Patio door could only be opened from outside by pushing on the glass (add a handle?). Constant hallway noise early in the AM from housekeepers. How about a shelf in the shower so you don't have to put your shaving mirron on the floor? Same with some hooks for towels, etc. Small closet was a pain. Door difficult to slide. Food. Like many AI's only so/so. Certainly palatable. Often did not have menu items from menu available with no explanation. Steaks were decent. Buffet is huge and looks amazing but loaded with mostly carbs. The Jade restaurant was never open. Everthing else is about what one would expect from an AI. Would we go back? Sure, good value, especially with children who would really enjoy the waterpark.
• N1663WKbrittanyf (10/5): Best food at the resort - Absolutely loved our service and the food! We had Darinna, Julio, Heribert and they were amazing. You will enjoy a breakfast or dinner here with a great view and great company
• T8253STlisal (8/5): Will be back soon - Great Location. Very nice atmosphere at the Hideaway pool, very relaxing and very calm with amazing music. Jean-Paul and Joana are the best at creating the best entertainment for everybody. They are both very kind people. Dorado is the best restaurant and the food is great. Valentin Butler services is always there if you need anything.
• Flyer30197732914 (10/5): It's worth it - We really enjoyed the stay! We had some amazing staff (Yohana & Jean Paul & Varon & Sandy). The service is really great and very friendly. We had good music and really fun with the animation club. The food is excellent! Valentin is a good butler, take good care about us!
• ktoton2025 (10/5): Jp papi the best - All is Amazing gest time with my Family we injoy all the activities with vibe team jeanpaul aka jp papi 😊 Great Dominican showman the best show
• Chazzdemaria (10/5): amazing family vacation - My family & I had an amazing time at the Royalton! They do an amazing job keeping you entertained and lots of events every night of your stay. Jean Paul (JP) with the vibe team is incredible! He kept us entertained at the games and events he hosted. Everyone here is helpful, nice, & always happy to help! There are plenty of bars and restaurants that make the all inclusive worth it! You can also utilize the amenities at the Royalton Splash which I recommend checking out!
• Q2400MRlevim (10/5): Perfect Getaway - It was the perfect resort for our trip and offered everything that we needed and more! Manuel, our Butler, is a top tier professional and recommend him to anyone that is looking for exclusivity, thought and precision!
• Vacation212383 (10/5): Quick holiday trip - Excellent trip. Very relaxing and great service provided by Denis. He went out of his way to make my stay better and enjoyable.
• shainahh2025 (10/5): Great anniversary trip! - We had an amazing anniversary trip here! Manuel was our Diamond Club Butler, and he was outstanding. We really appreciated how he helped us with everything we needed and was so kind. He went above and beyond to make our anniversary memorable. Juan at the Hideaway Bar was amazing as well. The food was excellent and the beach and Hideaway pool was so relaxing. The rooms are smaller than most all inclusives but they were spotless and clean! Would definitely return again!
• 813jadena (10/5): What a great honeymoon! - My wife and I came to the Hideaway at Royalton Punta Cana for our 12 day honeymoon. Throughout our whole trip we were met with nothing but kindness, exceptional hospitality, and a fist bump from everyone. Our provided butler, Dennis, made the whole trip with his “familia” attitude and always keeping our conversations entertaining. The wide range of food at most restaurants was great! We had a long list of restaurants we wanted to repeat. The beaches are warm, the pools are cool, and the drinks flowed wherever you went. We would take our honeymoon here again!
• chrislZ9924VU (10/5): Amazing time! - My wife and I stayed in the hideaway side of the Royalton. It was an amazing experience, I highly recommend this resort and especially the adult only section. The rooms are large and clean, and the service is first class. Big shout out to Dennis our concierge/butler! He was amazing, got us reservations to the different restaurants, helped get us the excursions we wanted, and went out of his way to make this an amazing experience for us! I don’t know if you can request him, but when I go back I will definitely try.
• AlyxM14 (10/5): Amazing all inclusive resort! - Dennis was the best concierge! The resort was magical and the staff made you feel like family. There were so many pools and bars to choose from. I definitely recommend the Diamond Club! So worth it!
• jrobinson395 (8/5): November vacation ( one week - The Royalton Hideaway was an extremely well maintained clean property staffed by very courteous and friendly employees who could not do enough to ensure our comfort and enjoyment. Nelio, our butler, was always available and took care of our every need ..... thnx Nelio. We did not visit all the restaurants available but must say the Hunters Steakhouse was exceptional and the Grande Marche buffet catered to all tastes. The nightly shows were very entertaining and varied. The adult only sections were indeed adult only but were localized within the property. Overall a pleasant vacation for my wife and myself.
• Flyer39577248493 (10/5): Good times - Had the best experience at this hotel it’s a real good time either with kids or adults they cater to all. Jean Paul always brought the good vibes ! Definitely recommend coming here if you want a good time.
• Sunshine664460 (10/5): AMAZING! - Amazing resort ! Jean Paul is amazing he played the best music, and is such a vibe !!!! We danced by the pool and played fun games. Love him!!
• C8154VPallisong (10/5): Dennis is the best butler! - Dennis was absolutely wonderful! He was a great butler and so easy to work with. He listened and really cared about what we needed and wanted. Dennis took the time to teach us Spanish! We will miss you Dennis!
• 649chefk (8/5): Beautiful place, but get all the info before you go. Do your research - Stayed at the Hideaway. It was located in the back of the Royalton Punta Cana Resort Complex. It was set close to beach access.I loved that it was an adults only area with adult only pool area. The room I had was a swim out room. Not familiar with this country or all inclusive resort in another country, I had an open mind with only a few expectations. I had diamond club access which I am not completely sure of what that meant for access around the resort but it did mean a Butler was of service to us for our stay. I was either misinformed or misunderstood what the Butler was supposed to do for us so I can not say how wonderful the benefit of a Butler is. Our Butler name was Dennis. The day we arrived he was off. We met with him the next day. Very nice fellow. He made all of our reservations for dinner. When I asked Dennis for things like bandaid or alcohol wipes he would not attempt to find it for me but directed me to guest services which was way in the front of the resort. I would have thought something like that would have been easy to either go and get it for us or let us know that they do not have it. This was kind of the way he worked. I would ask for like dominoes or a deck of cards. First he told me to ask at the lounge, then when I asked again he said he would do what he can, but never came back with an answer. I finally found them in one of the gift shops. When we had issues with the room Dennis was there to get them taken care of. My room was the private swim out room with a great view of the pool and bar. The food at the restaurants were nice. Some were definitely better than others and they definitely are scarse on ice for your beverages. They had some kind of music or activity every night. The landscape was amazing, palm trees cabanas hammocks. It was definitely an island paradise you can relax and have fun. The buffet restaurant was great. They closed and reset for every meal and there was local cuisine as well as Americans favorites and European staples. The resort had plenty of restaurants to choose from, all included. Most of them you need a reservation for but others you do not. All the staff were very friendly and helpful. They spoke enough English for non spanish speakers to understand clearly. The excursions that you can sign up for fo a fee are not cheap. By not cheap meaning depending on the excursions some of the local shop owners aggressively try to get you to spend money with them. Even if you find something interesting to buy at one place, you will have 3 other place and people doing the same strong arm tactic. It got a bit annoying to have to say no thank you so many times. If you schedule anything outside of what the resort organizes, they will not allow your ride to pick you up inside the resort. You have to catch the shuttle up to the front gate. This was not made know to us and made us late for our reservation. The resort is a beautiful place with plenty for families and couples. I would definitely return, but I will return better informed
• m_ximom814 (10/5): Great for family and friends - The experience in general was grratbthe service and entertainment team were great, specially Jean Paul and Carlos, los mejores animadores!
• Z8073UJnicholasj (10/5): Beat my expectations - While the flights were problematic the staff was extremely helpful and accommodating. Our butler Dennis was extremely helpful. Helped coordinate dinners, room transfers, and more. Anything we asked for with in reason he made happen. The rooms very nice and comfortable the views were easy on the eyes.
• christiandF8145AD (10/5): Amazing experience! - Great resort, friendly staff, lots to do and relax. Definitely recommend. Manuel was a great helping hand when I needed anything! Would def come back!
• Nomad56162871101 (10/5): Great resort and excellent service!! - Great resort and excellent service! We stayed as Diamond Club/Hideaway guests, and having access to every area of the resort was definitely a highlight. Our butler, Dennis, was amazing and made sure we got into every restaurant we requested. My favorite was the Dorado and the risotto was amazing! The beaches were clean, the pool areas were spotless, and the entire resort was very well maintained. We were extremely satisfied with our trip and will definitely be back!
• M123FEmarkk (10/5): Dennis our butler was amazing at the Hideaway Diamond - Everything was wonderful. We will be back within the year. Amazing experience and very relaxing. Reservations were set by our butler Dennis for every meal to include the first night. Very prompt attention to detail
• N4384HWjasons (10/5): Dennis our butler he is familia! - Dennis was our butler and he did an amazing job. Would recommend him to anyone. Never had an issue getting us into any of the restaurants.
• davidvS7874XE (10/5): Great all inclusive property ….. Nice pools and easy beach access!!! - We just celebrated our 40th anniversary with a stay at the Hideaway at Royalton, Punta Cana DR. This is an adults only resort with a nice separated adults only pool, several nice bars and a quiet private beach area too. We had great food experience and our butler Denis “not the menace” did a great job listening, giving us restaurant recommendations and booking times to meet our wishes too. He recommended several on property shows which were really enjoyable. The Michael Jackson show was lots of fun and the rock show had an absolutely exceptional lead guitarist, Geoghry., and some strong lead singers. The drinks were great, with lots of top shelf available. Our Diamond Club room was underwhelming but clean honestly we didn’t spend much time there so the lack of “view” was not a big deal. The building didn’t seem to have enough hot water especially in the showers but that is the only real miss. The staff is so helpful and plentiful, from the bar tenders, to towel team and wait staff coming around taking drink orders. Highly recommended and will be returning soon to celebrating another stay at the Hideaway. Did I mention Denis 😜??? Great job responding to all of our requests.
• SGreen0628 (10/5): Great place, friendly people. Food falls short - We loved this place but the food was not that great. If you're looking for adults only be aware there are parts of the resort that's for families. We didn't mind it much but there were kids at the pool with a swim up bar as well as another main pool. The was a designated pool for adults and a beach spot for adults. The service was good in every aspect from the restaurants to the bartenders to the room service. The people were friendly. There was a foam party on the main pool Friday. It was great but there were a lot of kids there. Again, we didn't mind it. There are a lot of restaurants but I have to say hands down Dorado is the best. It's right next to the beach and they serve breakfast lunch and dinner. The best view! The Italian place, Grazie, was not good at all. We didn't even eat what we ordered because it was that bad. I ordered lasagna and it was nothing like lasagna. It the steakhouse was just OK. The Mexican place was unimpressive. The buffet place was average but nothing great. We didn't try the Japanese or Chinese places. We took and excursion to soana island. I highly recommend this but it's an all day adventure to the most beautiful place I've ever seen. Monday night was the white party.. you wear all white. They have a BBQ and dancing. Lots of fun. We upgraded to diamond club and our butler, Victor, was awesome. He was very attentive and helped with any questions and made reservations for us. There are lots of excursions available but the resort itself is so great we didn't feel the need so we only chose to go on one. It's beautiful well kept and clean. The beds were comfortable and the room was nice and an amazing view of the pools and ocean. You will encounter people selling things and services such as massages. Never accept the first offer of you're even interested. If you nicely decline they will move on. Bottom line- it's a great place. Clean, beautiful and the people are very nice but if you're a "foodie" go elsewhere.. you'll be disappointed.
• michelesN111VQ (6/5): Not what we expected - I booked what I thought was adult only, all inclusive resort, knowing it had ‘sister resorts’ on both sides. No where did I read before booking that kids and families were allowed at restaurants except for one. Was disappointed to say the least. We travel with our family once a year and it would be a great place to bring a family but if you are wanting a break from kids, don’t choose this resort. Food was good. Drinks were great. Swim out pool was not private as photos looked online so not worth the extra $. Butler service was fine. Did help with reservations and he did knock out a phenomal surprise for my birthday at my husbands request. Rooms were cleaned daily. They did have a really annoying musty scent tho.
• U2661DZdavidd (10/5): We will be back someday - The resort is on the beach. Our room was very clean. Great atmosphere, always something going on, like music and shows. Friendly staff. The mini bar could've been better stocked, especially that we were Diamond members. Food at the buffet was usually tepid. But the restaurants on the resort were in general, very good! I would go back!! We had butler named Christian, he took great care of us. Always smiling and very friendly. He's an asset to this resort!!
• melanieo95 (10/5): Nice activity! - Yohana did a fantastic job. That was super fun. Her contageous fun vibe made me sing on the stage, which is pretty rare! Good job!
• U3287JTjeffs (6/5): Good room, but noisy resort with bad food and poor restaurant service - There were some positives about this place but a lot more negatives. The positives: the room was nice, the bed was comfortable, and our butler was attentive. The bars had good drinks. The beach area was nice. The adults-only pool was mostly good (though see below). The negatives: The food was not great. The buffet was so-so. Two of the sit-down restaurants we went to had terrible service. At Jade, the pan-Asian restaurant, our reservation was for 7:30 but we had to stand outside until 7:50. Then we finally got seated in an area with ugly bright fluorescent lighting. Service there was incredibly slow. They didn't bring our drinks until after our appetizers (I had to ask for our drinks twice). My pad thai was the worst pad thai I've ever had. The noodles were gloppy, and there were no peanuts or bean sprouts even though those were mentioned as some of the ingredients on the menu. No egg either. Service at Hunter's steakhouse was mediocre. The waitress was unfriendly. Hunter's didn't even have a bar - I asked for a martini and they couldn't make one. Who ever heard of a restaurant where you can't get a cocktail? Especially a steakhouse? The Italian restaurant didn't have a bar either. So I got a glass of red wine and it was sickly sweet. And my appetizer was supposed to be mozzarella and pesto. I was expecting fresh mozzarella balls but instead it was some fried mozzarella square that tasted like mozzarella sticks, with barely any pesto on top. The teppanyaki experience was good. So was Dorado. Another big negative: too much noise. We had a hideaway room, and a couple of nights we could hear a thumping bass beat coming from one of the main areas as we were ready to go to bed. At least the noise ended around 10:30-11 pm. The adults-only pool area was generally good, although one afternoon there was some sort of DJ playing painfully loud music there for over an hour. How is anyone supposed to have a relaxing afternoon with that racket going on? There were also a couple of times when two different pool areas had loud music playing, and the different beats of the music clashed together into an ugly din. Another negative was the theater. The theater is very cheap-looking, like they haven't updated it in decades. Some of the seats were broken, so a couple of times we sat up in the balcony. But one night an employee came up and told us we couldn't sit up there even though there were no signs that said it was closed. Basically, we wanted a relaxing, quiet vacation with good food and that is not what we got. We sampled 3-4 different shows at the theater and they all used the exact same rear projections. The magic show was good, but mostly these shows lacked the high production values you'd find on a cruise ship.
• 222jadak (10/5): still keep good services - I had an amazing time at the Hideaway with Jean Paul, Karlos, and the vibe team. Christian is also a good and attentive waiter! I will be coming back.
• Culture36861535771 (10/5): Our wonderful week - We traveled with 5 couples and everyone had a great experience. Valentin was our butler and we couldn’t ask for a better experience. He took care of Al of our different needs and wants. This is our second time having Valentin and would recommend him to anyone going to the resort.
• G4097XWhannahb (10/5): Jean Paul is the best dancer in the Dominican - Jean Paul aka jp papi gave me the best time at the dominican show. He dance with me and my family and we all enjoyed dancing with him. best dance moves on the floor. He christian is my good one butler services
• 974kyndallr (10/5): Jeanpaul is fabulous - Dance Anna have also gave gosh time with Jeanpaul. Bachata is the best allso Christian is give a good services always tacke care about us
• donyab104 (4/5): I wouldn’t recommend this hotel - I wanted to give this a great review but I just couldn’t. This past weekend my cousin & I stayed at the Royalton Hideaway Punta Cana (Adults only side) for my birthday November 13th-18th. We were also Diamond Club members which included a butler, swim out pool & certain amenities that were strictly exclusive to Diamond Club members. (luxury). Boy was that a lie. It’s not worth it! Upon entry into our room.. it smelled like old water/mildew & mold. I kept smelling an odd smell coming from the AC vent and mentioned it to our butler. He arranged for us to have our rooms switched the next day. Guess what? Same thing in the new room except for this time.. I could actually spot the mold on in the showers. I knew I wasn’t crazy. I kept smelling something but couldn’t quite frankly put my nose on it. At that moment I found it. My cousin kept saying that our sheets on the bed felt wet. The housekeeping manager came & instead of actually fixing the problem.. they painted over it 😒 When you’re a “Diamond Club” member as they put it.. it pretty much means luxury. Not with this place! Diamond club is not worth it I promise. Do not spend your hard earned money with this hotel! Oh yeah, I also wound up SICK with a COLD coming back home from the air quality & mold. They also tried to fake accommodate us/ shut us up with a little 25 minute massage on the day before we were leaving which was like at 4:30pm in the evening and we had dinner reservations at 7:30pm that night. We had to check out at 11am the next day. There would be no time! Below I’ll attach pictures of the walls and ceilings in the showers.
• romankT5551JO (10/5): Perfect Hotel! Great location, amazing food, and exceptional entertainment. The animators are truly outstanding and alw - Amazing Hotel, Perfect Location, and Outstanding Entertainment From start to finish, our stay at this hotel was absolutely fantastic. The location is truly perfect – peaceful, beautiful, and ideal for a relaxing holiday. The food was excellent every single day, with great variety and high quality. We always found something delicious to enjoy. What really makes this place special, however, is the entertainment team. The animations and activities are on an exceptionally high level – far better than anything we have ever experienced in European resorts. The team is always smiling, full of energy, and ready to help at any moment. No matter when you ask, they will always assist you, even if it means giving up their own free time. A very special thank you to Yohana, an amazing animator who made our stay unforgettable. She is incredibly kind, always helpful, and easy to recognize – her beauty truly reminds us of Whitney Houston. We are extremely grateful for her wonderful spirit and the fun she brought into our holiday. We can fully recommend this beautifully located hotel to anyone. You will not be disappointed. We will definitely come back!
• willbC2109WA (10/5): Honeymoon at Hideaway - The experience was great. We had a fantastic Butler, Manuel, who was always making sure we had just what we needed. He truly made our honeymoon the best. Anytime we had questions about anything he was very quick to give us answers and having him book everything for us made things so easy. Very very pleased with our service and everything else at the resort.
• morganrR3250DG (10/5): Honeymoon trip - Service and Staff - We had an amazing time! Laura our butler was so so helpful and nice! She made sure we had reservations every night, and checking in on us making sure that we had everything we needed at all times! We were on our honeymoon and she also surprised us with rose pedals and balloons in our room one night! She was the absolute best with exceptional service! Our bartenders at the hideaway Juan and Martha were also amazing! They made sure we always had drinks in our hands and were so fun to hangout and chat with! Alexander aka black coffee and our vibe team were also so much fun! They made sure we got our daily exercise in while making it fun and had games daily! They brought all the laughter during our days at the pool! Lucia our made was also the best she made sure our room was always kept nice and clean and she was so nice to talk to! Overall the staff was amazing here and made our trip! The daily and nightly activities were also so fun and the beach was beautiful!! We loved Dorado and zen the most! Room service was also so so good!!
• Y7741FAcarolinea (10/5): Incredible stay with our butler, Nelio⭐️ - Our stay was great, special thanks to Nelio, our butler, who helped us with everything we needed! He was always available when we needed and had answered to all of our questions! Can’t wait to return!
• doublefives (8/5): Great time in Punta Cana - Spent a week here and had a wonderful time! Staff is great including our butler Denis, bartender Julio, and pool waitress Martha!
• kasiagF1977FQ (10/5): Amazing - This was our first trip to the Dominican Republic, and staying at the Hideaway Royalton Punta Cana made it absolutely unforgettable. From the moment we arrived, the staff was warm, attentive, and always ready to help — but we have to give a special shout-out to Dennis, our butler of all butlers! From simple requests like extra towels, water, and coffee to organizing all of our dinner reservations, he handled everything with ease. He even managed the impossible — securing a dinner for six so we could enjoy an evening with new friends we had just met. He truly delivered above and beyond. The resort itself is beautiful: clean, welcoming, and full of amenities and activities to satisfy everyone. The entertainment is lively, the grounds are well maintained, and the sandy beach feels absolutely magical — soft, warm, and perfect for long walks. We couldn’t have asked for a better experience. Highly recommend the Hideaway Royalton for anyone looking for a relaxing, memorable escape in Punta Cana!
• 355zanetas (10/5): Satisfied guests from Poland - Hotel staff were very friendly, rooms were cleaned daily, we are very satisfied. Hotel organized entertainment every day but white party was the best Special thanks to Denis who was very helpful and professional!
• T818HWkarolinak (10/5): Great stay – would definitely come back - I had a really great stay at this hotel. The location was perfect, the rooms were clean and comfortable, and the overall atmosphere felt very welcoming. What stood out the most was the staff — everyone was friendly, helpful, and genuinely seemed to enjoy what they do, which makes a big difference. Great stay – amazing food, drinks and atmosphere It’s the kind of place where you instantly feel relaxed. Everything ran smoothly from check-in to check-out, and I left with the feeling that I’d like to return. I have to mention JP – he was incredibly sweet, kind and helpful throughout my stay. People like him make the experience truly special. Sending greetings his way! Highly recommend for anyone looking for a pleasant and hassle-free stay.
• C226IIjonathanc (6/5): Bad lazy service - Hideaway royal punta cana. The hotel is beautifull resort the staff let it down. Dropped off by bus at main reseption in main hotel showed my details to reception staff who realised we had to go to hide away reception instead of delivering us to correct just wagged her finger in th direction of where to go and shouted next ... being none the wiser and very pissed off started to wonder in direction of wagging finger ..luckily a young lad Antony the bell boy who was doing other things realised we where lost helped us correctly 10 out of 10 for him . waiting at bar for a drink while one staff member works like a dog the other three ignore you and play on phones and gigle away i even waited for a beer and staff pored himself one and then drank it before bothering with gests. There where good staff but bars where a pain ..unless you tiped them every time and then they showed some interest . The dimond resterant was a joke exclusive i have had better service at mc donalds . breakfast we where served after 20 min waiting the lad asked for our order he came back with only one of the breakfast we had to complain to get other breakfast order 2 meals for two people shock...also asked for tea the waiter just came back with two teabags threw them on table 5 star it is not. I gave up at that point went to buffet which was superior to the resterant. The beauty of the hotel and pools are not at question i just wish the staff where traind beyond level 1 star ...let down probably 1 out of 5 staff where doing anything but playng on phones real shame as the ones who where doing tere job let th rest down . If it wasont for Antony bell boy Laura dimond butler who was outstanding . 3 girls at coffe shop and a hand full of others i would have probably been screaming blue murder at manager . .
• melaniecI1334HE (8/5): Lovely location - Lovely location , and Laura the butler was fantastic. We paid for diamond club , but the diamond club restaurant the service was disgusting felt like we were a nuscence. Some staff were lovely but a lot just playing on their phone all time . And all staff wanted tips.
• mrsalannahash (10/5): Couples vacation November 2025 - We just got back from our stay at the hideaway, we will definitely be back. We were on a couples vacation from Kitchener, Ontario. We have been to the Hideaway in Riviera Maya and in St. Lucia, this was our first time at the Hideaway in Punta Cana. I was a bit worried about coming based on some of the reviews I saw on Facebook but I'm so glad we tried this resort. The weather was perfect everyday with some rain in the evenings. We had an ocean view room in building 2 and the view was OK. It was really nice to hear the sound of th ocean from our balcony. The room was very large and spacious, I would say that I didn't love the bathroom layout of I compare it to the Hideaway Riviera Maya. It felt small compared to the other resorts. The food at the resort was good, our favourite was Jade, we love Thai and Asian cuisine and this place was a hit. We only ate at the buffet once for lunch and there was lots to choose from and the food was good. We did talk to other people who raved about the buffet for dinner and breakfast. Grazie was good as well, they didn't have gnocchi (we love) but not a big deal and we liked what we had each time we went. We went to the hibachi restaurant and the food was excellent, my husband's favourite meal. The service was excellent, our waiter was Juan and he was fabulous. Hunter steakhouse was fine, the steak was just fine. I will say our salads were tasty and the sides were good. We went to Dorado quite a few times for breakfast, lunch and dinner. Lots to choose from, I really enjoyed the salmon. We had the tenderloin for dinner one evening and it surprised me how good it was, the sides weren't great. We ordered the truffle potato and got mashed potatoes with Parm on top lol. We are "food people" and you will find something you will like. We loved the food truck option for lunch, and it was really nice being able to order from our pool chairs and have someone bring us the burger / hot dog etc. The pool in the Hideaway area would get pretty gross after a day or two, they did shock it and the water improved 100% but it should have been done daily. The service at the pool bar from Juan was 10/10, and the service at the pool from Martha was 10/10. They were really on top of drinks and we never waited long. There was entertainment by the pool each day, darts, golf etc that you can choose to participate in. The beach was beautiful and the water was clear almost everyday but one. Obviously the resort can't control the ocean, but we loved it compared to Riviera Maya. We had a butler who was absolutely amazing! Dennis was so attentive to is, we never went without hearing from him daily, he booked everything for us and was polished and professional. We will request him when we go back to the resort. I will be honest, I did overhear a lot of people complaining about the butler or their butler. We had a fabulous experience and Dennis was so accommodating. He was available on Whatsapp and that's how we communicated, and he found us each day when we were by the pool to make sure we were happy. Overall the resort is clean, the public washrooms were clean, and the restaurants as well. There is some updating that could be done, pool tiles, paint etc. but I'd say that about almost every resort we have been to. We had a great time, and vacation is what you make it. I'm sure there are things I could bitch about but we had a fantastic time. We will be back.
• kenhall1746 (10/5): Amazing! - Wonderful resort made better with the amazing service. Our butler Denis and Laura were always pleasant and attentive. No issue was too big or too small. Activities were a lot of fun, and highly recommend the beach cabanas! Louisa was the perfect attendant. Looking forward to our next trip already.
• Hbomb8 (10/5): Shout out to Yohana! - Just a special shout out to Yohana - she is a credit to the Royalton Punta Cana. She brings energy and light to all Her fun games. She works so very hard. She made our holiday extra special.
• 991breannaf (10/5): Amazing - Amazing time! Denis the butler- incredible! He took care of everything, reservations, check in's - made sure everything was perfect. Can't wait to come back
• angelabX1594DZ (8/5): food was alright. Service is very good. - Food was decent but could be warmer. Staff were very friendly and accommodating, making the experience pleasant. Overall
• Z1923ADcraigl (10/5): Great holiday - Enjoyed our visit and out holiday. surainny was very nice and made our stay fun. Food was ok, but the hotel was good and fun. I recommend this hotel as a fun hotel
• Meldog20 (10/5): From the pool - My experience here was excellent!!eith jenapaul aka jp papi is always happy with this job come onjoy the activities at the hideaway pool
• R908EHryanc (10/5): Great time at Royalton Punta Cana Hideaway - Amazing time. Juan and yosmerlyn Rudy behind the bar and Jean Paul great DJ. Everyone was friendly and created a fun atmosphere Melqui and Valentin were the best butlers of any Royalton
• DCSCDN (2/5): Hotel bill - My rating might have been five stars but, in spite of repeated requests, I have still not received my hotel bill. Please amend so I can revise my review to better reflect the excellent stay we enjoyed at your resort.
• Trek28923860333 (6/5): Honeymoon stay - We booked the honeymoon suite which for a honeymoon suite wasn’t exactly the best of views as we looked in to a service entrance with a via of the ocean through buildings. for our duration of stay we had diggers and trucks rolling in at night to the early hours which kept it loud and hard to relax once back in the room. The staff were all very very friendly and helpful. With booking the honeymoon suite we had the assistance of Nelio during our stay who was amazing! He checked in on us every day and made sure we had anything we needed, he booked us restaurant reservations when we asked and he managed to sort a tee time at the local golf club to allow me to fit a round of golf in. Nelio gets 10/10 for me for absolutely everything! Food wise was your typical all inclusive food to be honest. However if you are gluten free/ celiac like myself, the food choice was very limited.
• M6365RChannahk (10/5): best vacation ever - had a good time, played darts and Gmes. good times! hideaway a good time. jean paul so fire, good job! also valentin the hour butler services the best juan bartender
• ttI7834GE (8/5): 40 bday bash!! Great time - We had a great time but what the internet offered for diamond was not offered in our room Robe, slippers, bag Would go again The bartender at the adult bar was amazing Butler was attentive as well!!
• Vacation22890396337 (10/5): Fabulous Time Away - Excellent! Great resort, food was good, loved the steak house. The buffet was very clean and well maintained, good selection of foods. Dennis was fabulous and made our stay lovely! Resort was clean and well kept!
• angelapT953IJ (10/5): We had a wonderful time at the Hideway because of our butler denis, he made our stay amazing.He was the best. - We had a wonderful time at Hideway, because of our amazing Butler Denis, he took care of all of our needs, and is a genuinely nice man.
• victorialQ7619IG (10/5): My surprise 65th birthday mini vacation from my husband - My Husband surprised me with mini vacation The staff were very friendly and helpful Manuel our butler made sure we had a fabulous time with no problems He made sure the room was decorated was decorated for my 65th Birthday and ordered a lovely Birthday cake at one of the restaurants he he booked for us Would recommend him to my friends and of course the resort
• dinaaQ2661IH (10/5): Leisure - We had a very enjoyable time here. Our butler, Dennis, was so caring and very efficient with helping us with all of our needs. If I were to return to this resort, I would request Dennis again!
• I956YUcharlenes (10/5): Pool Entertainment - We had a great stay. Staff was very attentive. Yohana was amazing and did a great job keeping us entertained. Would recommend.

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