Hauptbahnhof Rooms
Location: Sonnwendgasse 22, Vienna, at
Star Rating: 4.2 Stars
Property Type: Apartments
About this Property
Modern Apartments with Convenient Location
Explore Vienna from the comfort of Betariel Apartments S22, just steps away from the Vienna Main Railway Station. Enjoy the convenience of 1 or 2 bedroom apartments with a fully equipped kitchen, including a dishwasher for a hassle-free stay. Relax in a private bathroom with a luxurious bath or shower after a day of sightseeing.
Near Iconic Landmarks
Immerse yourself in Vienna's rich culture with Belvedere Palace, Vienna State Opera, and Stadtpark all within a few kilometers of the property. Whether you're a history buff or a nature enthusiast, there's something for everyone nearby.
Easy Access to Transportation
With Vienna International Airport a short 15 km away, traveling to and from Betariel Apartments S22 is a breeze. Experience the best of Vienna with our convenient location and top-notch amenities.
Book your stay now at Betariel Apartments S22 for an unforgettable Vienna experience.
Important Information
Please note that the air-conditioning is only available for a surcharge.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 10:00 AM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Family rooms
- Lift / Elevator
- Luggage storage
- Soundproof rooms
- Non-smoking throughout
- Grocery deliveries
- Staff adhere to local safety protocols
- Cashless payment available
- Fire extinguishers
- Contactless check-in/check-out
- Invoice provided
- Smoke alarms
- Key access
- CCTV outside property
- Key card access
- Television in common areas
- Free wired internet
- Self parking (surcharge)
- Internet access
- Secured parking
- Garage
Rooms Available
-
Studio Apartment
One-bedroom apartment with a kitchen, and bathroom with a toilet.
Max Occupancy: 2 (2 Adults)
- Shower
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Dining table
- Entire unit located on ground floor
- Private apartment in building
- Trash cans
- Smoke alarm
- Key card access
-
King Studio
The studio provides a private entrance, soundproof walls, as well as a private bathroom featuring a shower. The studio features parquet floors and features a wardrobe, a tiled floor and city views. The unit offers 5 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Trash cans
- Socket near the bed
- Smoke alarm
-
Penthouse Apartment
This apartment features a kitchen with a living room, 3 bedrooms, a toilet and a bathroom.
Max Occupancy: 12 (10 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Three-Bedroom Apartment
Featuring a private entrance, this spacious apartment also is consisted of of 3 separate bedrooms, 1 bathroom with a shower, a kitchen and a dining area. The apartment's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit offers 8 beds.
Max Occupancy: 8 (8 Adults)
- Shower
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Two-Bedroom Apartment
Featuring a private entrance, this apartment also consists of 2 separate bedrooms, 1 bathroom with a bath, a kitchen and a dining area. The apartment's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit offers 6 beds.
Max Occupancy: 6 (6 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Studio Apartment
One-bedroom apartment with a kitchen, and bathroom with a toilet.
Max Occupancy: 4 (4 Adults)
- Shower
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Dining table
- Entire unit located on ground floor
- Private apartment in building
- Trash cans
- Smoke alarm
- Key card access
-
Studio Apartment
One-bedroom apartment with a kitchen, and bathroom with a toilet.
Max Occupancy: 4 (4 Adults)
- Shower
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Dining table
- Entire unit located on ground floor
- Private apartment in building
- Trash cans
- Smoke alarm
- Key access
- Key card access
-
Two-Bedroom Apartment
Apartment with a kitchen with a living room, a bedroom, a toilet, a bathroom.
Max Occupancy: 8 (6 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Three-Bedroom Apartment
Apartment with a living room with a kitchen, 2 bedrooms, a toilet and a bathroom.
Max Occupancy: 10 (8 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Penthouse Apartment
This apartment with a kitchen, a living room, 2 bedrooms, a toilet and a bathroom.
Max Occupancy: 7 (7 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Three-Bedroom Apartment
Boasting a private entrance, this spacious apartment also features 3 separate bedrooms, 1 bathroom with a bath, a kitchen and a dining area. The apartment's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit has 7 beds.
Max Occupancy: 10 (10 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Penthouse Apartment
Boasting a private entrance, this spacious apartment also includes 5 separate bedrooms and 1 bathroom with a bath. The apartment's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. Rooms on the upper floors are reachable by elevator. The unit has 11 beds.
Max Occupancy: 14 (14 Adults)
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Trash cans
- Accessible by lift
- Smoke alarm
- Key card access
-
Studio
The studio offers a private entrance, soundproof walls, as well as a private bathroom boasting a shower. The studio has parquet floors and features a wardrobe, a tiled floor and heating. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Dining table
- Entire unit located on ground floor
- Private apartment in building
- Trash cans
- Smoke alarm
- Key card access
Guest Reviews
- Robert (8/5): -
- Sharvadze (1/5): -
- eddy (5/5): - Nice ❤️❤️
- Zuzanna (1/5): - Nic xd Po przyjechaniu na miejscu poprosiłam o informację jak się zameldować bo nic wcześniej nie dostałam. Dostalam informację że nie mogą pobrać środków z mojego konta mimo iż wcześniej zastał pobrany depozyt i opłata serwisowa ( łącznie 80€) z tego samego konta.Po dwóch zdaniach kontakt z właścicielem się urwał, zero odzewu po wielu telefonach Dzwoniły rowniez panie z obsługi z bookingu i dalej nic. Zostaliśmy na ulicy bez noclegu w obcym państwie. Po wielu próbach udało się skonstatować, właściciel miał zapewnić nam alternatywna opcję zapłaty.Około północy właściwą anulował rezerwację.
- Asli (1/5): - Das Zimmer war extrem heiss. Obwohl die Heizungen ausgeschaltet waren, haben sie weiterhin Wärme abgegeben. Die vorhandene Klimaanlage hat leider nichts gebracht, da sie kaum beziehungsweise keine Luft geblasen hat.
Auch die Sauberkeit war sehr enttäuschend. In den Betten befanden sich fremde Haare und das Badezimmer war sehr unhygienisch. Zusätzlich gab es sehr viele Käfer im Zimmer und im Bad.
Der Aufenthalt war dadurch leider sehr unangenehm.
- Aise (4/5): -
- carlo (1/5): - Era una truffa e abbiamo fatto denuncia alla polizia austriaca
La struttura non esisteva
- Marek (5/5): -
- Maite (1/5): Ich habe es dort nicht ausgehalten und habe mit eine neue Unterkunft gesucht. - Es sah aus als wäre die Wohnung nach dem letzten Besucher nicht gereinigt worden. Es war so dreckig, dass man sich dort nicht wohlfühlen konnte.
Außerdem habe ich mich dort nicht sicher gefühlt, da man von innen nicht zusätzlich abschließen konnte.
- Bettina (1/5): -
- GZoneToaR (1/5): entäuschend - ich musste mehrmals eine Nachricht schicken um den Code zu kriegen. Ich war drausen so 30-45 min. in der Wohnung hat stark gestunken und es gab viele Küchenschabe.....
- Rafael (1/5): Um pesadelo na nossa lua de mel: propaganda enganosa, ambiente com cheiro de cigarro, sem nenhuma estrutura e total desc - Absolutamente nada. A experiência foi um desastre total e estragou nossa viagem. Foi horrível. Foi uma luta enorme só para conseguir entrar no quarto. O lugar tinha um cheiro forte e insuportável de cigarro. A estrutura era inexistente: o banheiro não funcionava, não tinha papel higiênico, sabonete, nem toalhas (tive que me secar com minhas próprias roupas). Solicitei assistência e fui totalmente ignorado. As fotos do anúncio são mentirosas, claramente feitas por IA para enganar o cliente. Para piorar, era nossa lua de mel e tivemos que abandonar o local mais cedo e ir para a estação de Viena antes do previsto porque era impossível ficar lá. Já é o segundo hotel desse roteiro que nos força a sair antes por falta de condições. Um absurdo completo pelo valor pago
- Aljaz (5/5): -
- Enea (10/5): -
- Bhuvanesh (1/5): Waste of money and felt tensed for almost 2 hours to get access to room with family in the late evening - Nothing Very worst response and the host is not aware of main door pin and getting into the apartment itself is a very big task, already a assigned a room to another family and same has been allocated to us. No proper management
- Madhu Sudana Rao (1/5): Don’t choose this stay - Only location is close to hbf. room maintenance is very poor , water leakage in wash room, no toilet paper , not clean at all, getting stinky smell in the room, main door is opened whole night
- Alberto (1/5): Un desastre - El apartamento en sí, estaba correcto. Hasta el último momento, comunicación nula. Tres llamadas a tres teléfonos, sin respuesta. Tres mensajes dejados, tres emails. Sin respuesta. Finalmente, después de esperar en la calle, lloviendo. Y para rematar, sin papel WC ni toallas. Sin posibilidad de comprar. Y cuando lo digo, me dicen que es un servicio extra!!!! El papel WC!!! Un absoluto desastre. Y la zona bastante turbia.
- Angela (1/5): -
- Karsten (1/5): Einfach eine Frechheit, unverschämt, unfreundlich, Raum ist eine zumutung - Nichts Alles, keine Handtücher includet, nur eine halbe Rolle Toilettenpapier, keinerlei Service alles nur über KI, zustand des Zimmers billigst, Dusche flutet das Bad, für 4 Personen ist der Raum unzumutbar,
Zugang ins Haus und Raum nur schwer auffindbar, keine direkte Unterstützung, Ignorieren von Anfragen, jede Frage nach normalen Dingen so. Extra gebucht werden. Einfach unfreundlich und unverschämt diese Unterkunft
Küchenschranktür fällt dir auf die Füsse beim öffnen, keine Tassen, Teller, Besteck, etc. im Raum, soll extra gebucht werden…..
Die Situation dort ist eine Katastrophe und Zumutung für die Gäste.
2 weitere Gäste hatten die gleichen Probleme
- Maria (1/5): -
- Anna (1/5): -
- Michaela (1/5): - Je to podvod!
- Vybíralová (6/5): Overall it was enough for 2 days, but I would choose something else next time - it was not as bad as we expected, the room was cleaned, the location was close to the main train station communication was not the best, we booked 2 single beds and 1 bunk bed, I was favored with a room that had 1 single bed and 1 bunk bed and they could not offer me the option I wanted…. communication was via WhatsApp which at first was not credible for me to enter my bank details and my personal details somewhere. There were no dishes or glasses or towels and if you wanted them you would have to pay extra for them, which makes no sense to me
- Marianne (1/5): Außer Spesen nichts gewesen! - Habe NICHT übernachtet!! Marianne Gruber
- stefano (1/5): La camera era diversa dalle foto, 4 lettini in una camera angusta - Tutto
- Cenrayil (5/5): -
- Dilmurod (1/5): - Расположение Все
- Zlata (1/5): -
- Moyo (1/5): Bad Service - ABSOLUTELY NOTHING.
DO NOT BOOK THIS PLACE .
I WAS SOO UPSET, ARRIVED LATE AND AFTER CHECK-IN AND SAW THE DISASTER, INSTEAD OF RESTING, I QUICKLY SENT COMPLAINS WHICH WERE NEVER SOLVED.
I CAUGHT A COLD BECAUSE THE HEATERS WERE NOT WORKING ALL NIGHT. HAD TO WEAR DOUBLE SOCKS AND SLEPT WITH JACKETS TO MANAGE THE NIGHT..
I COULDNT EVEN TAKE A SHOWER AND LEFT IN THE MORNING.
MY WORST EXPERIENCE EVER.
BOOKING.COM - should evaluate this pigsty. No heating system in the room
Poor quality of linen
Smelly Room
Dirty bathroom
Cumbersome check inn system
Building under construction
An apartment where you have to order basics like a, tissue, cup, glass or towel at an extra cost???
Deposit of 50Euro for that plain dirty room
It was just pathetic and unhabitable
I had to request my deposit which came 3 days later in this day of multiple texts.
- Vadym (1/5): -
- Deo (1/5): - wir sind nicht reingekommen wiel
Ist kein jemand da und ist nicht mehr erriechbar im
telefon.wir sind passt eine stunde draußen gewartet 😏
- Filip (2/5): Concerning! Would you let your daughter stay her? Think, NOT! - Nothing. It falls advertised. Didnt match the pictures at all Dirty, uncomfortable, no BASIC toiletries (paper, soap, towel). Shower falling apart, the rest of the room not far behind with the condition.
- Iva (1/5): Stay never happened—the accommodation was a scam and we were left stranded. - This is a scam. We never even entered the apartment because, instead of the owner, an AI was responding, and we were left standing on the street in front of a building that is still under construction. We had to find alternative accommodation, and a few days before arrival the full amount was charged to our account, plus an additional €50 for potential damages.
Our entire family was waiting on the street, and no one showed up. Two other families were also waiting outside and eventually gave up on the accommodation as well.
Communication was completely unreliable and misleading. There was no real contact person, no clear instructions, and no way to resolve the situation on the spot. This caused unnecessary stress, especially as we were traveling with family.
It was very stressful, disappointing, and frustrating. This kind of experience should not happen on a booking platform, and it raises serious concerns about verification and guest safety.
We strongly advise others to avoid this listing and double-check the legitimacy of the host before making any payment.
We request a full refund of the money that was charged. What we didn’t like was that the accommodation did not exist in a usable condition and the host was unreachable. Communication was handled by an automated system instead of a real person, and no one showed up to meet us. The building was still under construction, and we were left waiting on the street with our family. Despite this, the full amount was charged in advance, along with an additional fee. The situation was very stressful, disorganized, and misleading, and we had to urgently find alternative accommodation.The AI bot even requested an additional payment, which further confirmed that the situation was unreliable and potentially fraudulent.
- Mihai (1/5): - Nu recoman
- Marina (1/5): - Nothing at all All was dirty , walls are paper thin and you can hear people in the next apartment. All is falling apart , there was no toailet paper , no towels . The photos are AI and its so much worse in real life . There are drunken romanian workers in the building . Avoid at all cost , you have been warned.
- Nipon (7/5): -
- Mario (1/5): Не става ! - Нищо ! Отвратително ,нищо общо със снимките.Много мръсно ,всичко разбито ,косми по кухнята ,по завивките в леглата .Завивките миришеха отвратително! Апартамента беше мръсен ,потънал в прах и мръсотия .В хладилника имаше кръв ! Дори не спахме нито един ден там ! Всичко !
- Laszlo (10/5): -
- Justína (4/5): - Neboli sme tam ubytovaní, nemohli sme sa v stanovenom čase skontaktovať s ubytovateľom. Preto sme nemali žiadne skúsenosti, ale s check-inom skôr negatívnu skúsenosť.
- Alhassan (10/5): -
- Schwarz (3/5): Eine absolute Zumutung - Lage war gut. Bad hat gestunken wie im Abflussrohr. Keine Handtücher, kein Geschirr gegen Aufpreis vorhanden. Sogar die Rolle Klopapier muss bezahlt werden. Auf Nachfragen keine Antwort bekommen. Check-in sollten wir am Anreise Tag per WhatsApp kommunizieren. Keinerlei Antwort bekommen wie es abläuft. Stand also mit 3 Kindern in Wien ohne richtige Auskunft, wie es weiter geht. Kaugummi klebt am Boden. Glasscheiben zerstört, Vorhänge rausgerissen, Duschkopf kann nicht aufgehängt werden. Kopfkissen 2,99€ Kissen von Ikea deren Innenleben verknäult ist. Schränke kaputt, allgemein Zustand dreckig, schmuddelig ungepflegt und dank des Gestanks eklig!
- Ivana (6/5): -
- Cherry (5/5): Good if you require for the BARE MINIMUM! - Very spacious property, easy to check in and superb location. Very unclean! We bought our own cleaning supplies to clean the property, BEWARE you will have to pay for anything extra Toilet paper, pots pans, cutlery etc. We hired a TV for the flat, THEY ARE NOT SMART TVS AND THERE ARE NO ANTENNAS IN THE FLAT TO USE, A COMPLETE WASTE OF MONEY. WIFI DID NOT WORK 3/5 DAYS WE WERE THERE, WE COMPLAINED 3 TIMES.
- Michail (8/5): - Close to the subway station,clean room,very good heat That we had a miscommunication with the stuff for our first day ,to get in the room.they required a what's up account,that we found by pure luck
- Mehmet (1/5): - Tesis çok kötü. Odada çok yetersiz. Temiz değil. Temizlik malzemeleri yok.
- Mustafa (3/5): Катострофално - Позицията на хотела Резервацията е проблем вместо 98 € касираха 146€ катастрофално
Няма персонал не реагилат на позвъняване има обслужване само на английски
- Ernest (1/5): Jestem nie zadowolony - Nic Wszystko jest kłamstwo
- Zoltan (2/5): -
- Thomas (9/5): Die Lage und location angemessen , der Service okay, die Gäste angenehm und entspannte freundliche A -
- Pinchuk (1/5): - Das Hotel war für drei Tage gebucht. Es war vermerkt, dass ein Parkplatz und ein später Check-in erforderlich seien. Ich erhielt keine Antwort. Zum Glück schrieb ich dem Hotel, dass ich nicht vor Mitternacht einchecken könne und bat darum, das Zimmer für mich freizuhalten. Ich würde am nächsten Tag einchecken und dadurch einen Tag verlieren, okay. Doch bei meiner Ankunft teilten sie mir mit, dass sie bereits jemand anderen eingecheckt hatten!
- Adeem (1/5): Era troppo sporco - Tutto disordine è sporco Non c’era niente dentro mobili rotti
- Ivana (5/5): -
- Fikret (1/5): Rezalet bir konaklama pis pis pis - Böyle bir rezil yer 20 senedir ilk kez görüyorum her yerde kıl saç pislik rezalet bir konaklama. Temizlik rezalet her yerde kıl saç çarşaflar pis
- Dpalma (7/5): Uma semana em Viena - kitnet barata e ar condicionado bom. Wi-Fi honesto. Geladeira congelava tudo, não tinha o básico tipo toalha e papel higiênico. Depois entendi que tudo isso é pago a parte.
- Joan (1/5): - Res. No hem quedat a aquesta soll de porcs No havien fet neta la roba dels llits que feia pudor a qui va dormir abans, curtines del bany brutes, pis brut, visillos bruts i cadires amb brutor aferrada. Tot pudia a tabac. No hi havia tovalloles. Check in només per whatsapp. Abans d'arribar contesten tard, en ser allà ens vàrem queixar i ningú ens va contestar. Aquest lloc hauria d'estar tancat
- Abdo (3/5): Zentrale Lage, aber insgesamt zu wenig Platz und schlechter Service. - Die Lage des Hotels ist sehr zentral. Außerdem war das Zimmer bei der Ankunft sauber und die Kaution wurde nach dem Check-out schnell und problemlos zurückerstattet. Das Zimmer war für fünf Personen viel zu klein und sehr eng geschnitten, fast wie ein Flur. Es gab insgesamt sechs Betten, aber viel zu wenig Platz. Die Ausstattung war unzureichend: Nur eine Rolle Toilettenpapier bei Ankunft, kein Nachschub, und keinerlei Seife, Duschgel oder Shampoo vorhanden. Handtücher zum Duschen gab es ebenfalls nicht, nur zwei kleine Handtücher. Müllsäcke wurden auch nicht ausreichend bereitgestellt. Außerdem hat der Check-in nicht funktioniert wie angekündigt – trotz Online-Check-in haben wir die Zugangsdaten erst nach eigener Nachfrage per WhatsApp erhalten und mussten etwa 30–45 Minuten warten. Vor Ort war zudem keine Rezeption besetzt.
- Karzan Mustafa (10/5): -
- Gratz (5/5): Nur für Anspruchslose - Die Lage sehr gut. Die Probleme fingen schon bei der Buchung an. Trotz voll funktionsfähiger Kreditkarte konnte das Hotel angeblich nicht abbuchen. Hab daraufhin direkt überwiesen. An nächsten Tag wurde der Betrag aber nochmal abgebucht. Wieso? Auf mehrmaliges Urgieren bis heute keine Reaktion und kein Geld retour.
Self checkin hat auch über 2 Stunden gedauert.
Personal hab ich die ganze Zeit keines gesehen.
War in einer Notlage und auf das Zimmer angewiesen.
- Simon (10/5): -
- Felicia Zhi Xuan (2/5): - Owner was quite responsive. its close to the hauptbahnhof the pictures were different from those of booking.com. We booked the biggest room, there was no living area with sofa, kitchen was much smaller compared to the pictures. The toilet has nothing, no shower curtain or bath mat for the feet. The bed was not comfortable, and the whole building is filled with weird people, we all didnt feel safe to stay there.
- Susanna Natalia (9/5): -
- Ivana (6/5): -
- Volkan (1/5): Grauenhaft und am ende wurde mir 50€ mehr abgebucht vom konto für eine kaution die ich nicht verstanden habe den es gibt - Nichts die küche war alt und demoliert, der boden war aufgekratzt, als ich hinter der küche nachschaute nur gott weis was da ist, alles verschimmelt also wirklich für das geld kann man sich ein hotel nehmen und dort gemütlicher leben, ständig sind dort menschen im gebäude wer weis was die alle dort machen
- Mariam (9/5): It was good - Location Cleanliness
- Krishna Ratnala (1/5): Location is good but apartment is worst. - The Location was very good and easy accessible to everything. Inside furniture is broken and no doors have a lock including toilet & Bathroom.
When online checking there was option to book cooking utensils for a charge and so booked it but after going to the apartment they said they do not have that facility. If the facility is not there why did they give the option while online checking which was rude and no response when asked about it.
Just to keep in mind that they do not give anything apart from four walls with beds, dining table with 2 chairs and broken stools and cooking hob. Apart from that there is nothing available.
- Johnson (1/5): - I didn't like There is no towels in the bathroom. bed was broken. Shower was broken. AC remote was missing
- Ivana (7/5): -
- Villegas (1/5): El peor lugar para disfrutar de un descanso - Sólo la ubicación Todas las instalaciones abandonadas sin ningún tipo de aseo o higiene de verdad son un engaño publicitario las fotos del apartamento están desfasadas y no tienen nada que ver con la realidad los colchones dan comeson y están supremamente sucios.
- Aia (1/5): -
- Zhuldyz-Ay (1/5): Это были ужасные апартаменты, я не рекомендую бронировать его. - это ужасно грязная и вонючая квартира! К сожалению, наш опыт проживания был крайне негативным. Квартира не была подготовлена к нашему приезду. По прибытии отсутствовали полотенца и туалетная бумага. Я сразу написала хозяину с просьбой предоставить их, но сообщение было проигнорировано.
Квартира находилась в очень грязном состоянии: полы и двери были грязные, раковина была забита, трубы издавали громкие звуки всю ночь, чувствовался неприятный запах из канализации. Ванная комната и туалет также были грязными. Постельное бельё выглядело несвежим, подушки и одеяла были очень тонкими и неудобными.
В квартире отсутствовали заявленные удобства: не было микроволновой печи и шкафа. Кухня и общее состояние квартиры совершенно не соответствовали фотографиям на сайте.
Также до заселения, с нас взяли лишние дополнительную оплату в размере 50 евро, объяснив это сбором, хотя при бронировании было указано, что все сборы уже включены в стоимость. Я сейчас пытаюсь из объяснить, чтобы они вернули стоимость излишней оплаты, потому что не было предупреждения что будет лишняя оплата за депозит и за сборы.
Мы прибыли поздно вечером около 23:00, но из-за условий проживания были вынуждены покинуть квартиру уже утром 07.30.
Я никому не рекомендую бронировать эту квартиру.
- Rodriguez (1/5): Pésimo - Las sábanas estaban sucias, el lugar en general no estaba en buenas condiciones, además me cobraron por tener toallas en la habitación y nunca la llevaron, pero el cobro de $4 por toallas si lo hicieron, a pesar de que hice la reclamación, nadie me contestó ni me devolvieron el dinero
- Naga (1/5): -
- Walter (3/5): Enttäuschende Unterkunft + eine mangelhafte bzw. nicht zielführende Kommunikation mit dem Vermieter. - Abgewohnte Möbeln, halbherzig gepflegt und wirklich schlecht geputzt.
Am ärgerlichsten war aber, dass gar nichts von den bestellten Sachen - Töpfe, Geschirr, Gläser, Toilettenpapier - zur Verfügung gestellt wurde. Eine Urgenz via "WhatsApp" und Email blieb erfolglos. Es wurde lapidar mitgeteilt, dass diese Gegenstände nicht angeboten werden, obwohl man sie über den Link - recht teuer - bestellten konnte. Musste mir daher für fünf Tage Aufenthalt zuerst einmal Gläser, Teller, Töpfe und Besteck kaufen. Das ist eigentlich für einen Kurztrip in eine andere Stadt unzumutbar.
- Marija (1/5): -
- Abdulnaser (1/5): Es war sehr schmutzig! - Nichts
- Velizar Komnenic (1/5): -
- Velizar Komnenic (1/5): -
- Velizar Komnenic (3/5): -
- Sergio (1/5): Nightmare. I still can not belive this is available to be an option to sleep in Vienna - Nothing, we left. We did not stay in such a disastrous place, I was taking my parents to a short trip to Vienna and I faced the nightmare to find another place to stay the night with them becuase the garage was under construction and I could barely see the parking place, there was no way to go from the parking up so we had to escape from the garage door and go inside from the main door after we pulled some kind of red rope not even a proper mechanism. Once, trying to go inside from the main door with some code, a family passing by (my angels) told me it was not the right one because they also faced the same problem. I managed to get inside the "flat" area, and once I opened the door, what did I see? cigarette smell, poorly prepared beds with not even the linens matching the size of the mattresses, not very well-lit room, disorder, uncleanliness, and a long etc. I don't know really how to describe my experience in any other way. I hope Booking can manage to intercede so that at least I can get the relief; they will never be able to rent anything. I know I already lost my money. (For some reason I could n ot attach the photos I took)
- Ali (10/5): Sehr sauber, war perfekt -
- Radomir (7/5): - Lokalizacja, wielkość apartamentu Brak sztućców, talerzy, papieru toaletowego
- Maciej (3/5): - Price is the only positive thing about this hotel, but there is a reason why it's the cheapest in Vienna The most basic "living" conditions you can imagine plus cockroaches running in the bathroom. Dirty and old. Zero utilities or cutlery, you have to pay additionally for every little thing and the hotel has no staff at all, you won't see a single person working there.
- Juan (9/5): -
- David (2/5): -
- Anna Anikó (1/5): -
- Adam (1/5): Very bad experience - Nothing. My stay at this apartment was unfortunately a very poor experience overall.
First, the communication and handling by the staff were extremely unprofessional. We were given the wrong building password multiple times, which left us stranded outside for a long time after arrival. This was very frustrating, especially after traveling.
When we finally managed to enter and check in, we were initially given a room that was not prepared at all—the bed was in an unacceptable condition and clearly not ready for use, making it impossible for us to stay in it. This caused us to waste nearly an hour resolving the issue before being moved to another unit. Additionally, the pillows were of very poor quality, making it difficult to sleep and causing neck pain throughout our 10-day stay.
The second room was in very poor condition. Most of the lights were not working—there was only one functioning bulb in the entire place. Basic necessities were missing or broken: there was no mirror in the bathroom, and there was no shower curtain or cover, which caused water to flood the entire bathroom after every use. Additionally, the shower itself had no proper holder or fixture, making it very difficult to use and nearly impossible to shower comfortably.
Furthermore, the pricing was not transparent at all. The agreed price on Booking was €424, but we were forced to pay €503 instead. This additional charge was never mentioned on Booking. Despite contacting them to resolve the issue, they refused to process the payment properly, and I was forced to handle it on-site, which wasted even more of my time.
Additionally, several amenities that were clearly listed and confirmed on Booking were missing, including a kettle. Despite requesting it from the host, it was never provided, and the response we received was unhelpful and unprofessional.
Overall, the apartment was poorly maintained, with many things not working or missing.
- Susana (1/5): -
- Murat (1/5): -
- Hassan (1/5): لن أتمكن من إلا قامة في الفندق - المينا من الخارج حاولت التواصل مع الرقم لا يتعامل معي ك شخص مستأجر تعامل معي كشخص متشرد مذال لدي المحادث
- Smith Alexander (1/5): - No por qué nunca responde para ayudar
- Franziska (1/5): Schlechte Kommunikation, unabgesprochene Kautionsforderung, dreckige und kaputte Wohnung - Von dieser Unterkunft raten wir ganz dringend ab! Allein in die Wohnung reinzukommen ist ein Glücksspiel: wir warteten zum verabredeten Zeitpunkt stundenlang vor dem Appartment, unter der Telefonnummer und dem Whatsapp Kontakt meldete sich sehr lang niemand, oft ging eine KI Stimme ran, dann wurden wir aufgefordert, eine Kaution von 50 Euro zu zahlen - dies kam einer Erpressung gleich, weil es erstens nicht abgesprochen und zweitens die Übermittlung des Türcodes daran zu hängen schien. Ein anderes Paar wartete schon seit 10h in dem absolut abgerockten Vorraum... Als wir gerade dabei waren, andere Hotels abzulaufen, weil wir nicht in die Wohnung kamen, schickte jemand doch einen Türcode. Die Wohnung selbst ist sehr dreckig (Haare in den Betten und im Bad, fleckige Vorhänge, schimmeliger Duschvorhang), kaputt (Waschbecken und Dursche hatten ein Leck, Schranktüren fehlten, Löcher in den Möbeln), hatte zwar eine Küche aber keinerlei Ausstattung (keinen Wasserkocher, kein Geschirr). Es gab kein Klopapier und keine Handtücher, die haben wir aus dem Nachbarhaus geholt, wo dutzende offene Schränke stehen mit den Zimmern zugeordneten Schließfächern. Die Handtücher waren dreckig; unklar, ob sie überhaupt gewaschen waren - da die Schranktürren offen und der Zugang zu diesem Vorraum/Rezeption ebenso offen ist, kann jeder von der Straße dort rein...
- Michał (8/5): -
- Abdullhamid (8/5): A good stay, I’m glad to chose this apartment - Location, price and spaces Facilities
- Daniela (1/5): - Nu recomand mai departe🫣. Wir waren mit der gemieteten Wohnung sehr unzufrieden. Die Wohnung war lange nicht gelüftet, und die Türklinke war kaputt. Nachdem wir die Wohnung für eine Veranstaltung verlassen hatten, konnten wir nicht mehr hinein, obwohl wir die Reparatur der Tür sowohl schriftlich als auch telefonisch gemeldet hatten – es hat jedoch niemand reagiert. Dadurch konnten wir die Wohnung während der Mietzeit nicht nutzen. Außerdem waren nicht genügend Betten bzw. Schlafmöglichkeiten vorhanden.
- Marta (1/5): Horrible. No recomiendo nada. Ubicación bastante pésima, servicio horrible e instalaciones aún peores. No incluye nada d - Horrible. Malas instalaciones, limpieza pésima, servicio horrible. Nada.
- Loredana (1/5): -
- Perju (1/5): - Nothibg It was very dirty no towels ,no any toiletries,
- Mehdi (1/5): -
- Josef_Říha (10/5): - Great place, dont undestannd so underestimated reviews
- Roberto (5/5): - La habitación cercana al metro La limpieza. No había toallas. No cuenta con enseres de cocina. No platos vasos y mucho menos algo con que cocinar. Deberían señalar ese detalle en la página para que los clientes tomen en cuenta ese detalle
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