Una Vida
Location: Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780, Tulum, MX
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Escape to Una Vida, a family-friendly sanctuary nestled in the heart of Tulum, where relaxation meets adventure.
Indulge in Wellness
Unwind at our full-service spa, offering rejuvenating massages to melt away your stress.
Culinary Delights
Savor authentic Mexican cuisine at Ananda, where you can enjoy alfresco dining with stunning garden views, or grab a refreshing drink at the poolside bar.
Comfort at Your Fingertips
Retreat to one of our 17 elegant guestrooms, complete with private balconies, plush pillowtop beds, rainfall showers, and complimentary Wi-Fi to keep you connected.
Experience the wonders of Tulum and create lasting memories. Book your stay at Una Vida now!
Important Information
- Pool access available from 7:30 AM to 9:00 PM.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Proposal/romance packages available
- Area shuttle (surcharge)
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Snorkeling nearby
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Front desk (limited hours)
- Full-service spa
- Pool umbrellas
- Tours/ticket assistance
- Area shuttle (surcharge)
- Snack bar/deli
- Parking (limited spaces)
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach shuttle (surcharge)
- Pool sun loungers
- 24-hour pool access
- Mosquito nets
- Private picnics
- Proposal/romance packages available
- Secured parking
Rooms Available
-
Luxury Quadruple Room
1 King Bed and 1 Double Sofa Bed
700-sq-foot room, balcony/patio with garden views
Layout - Dining area and sitting area
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator, stovetop, oven, and cookware/dishware
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Playpen, safe, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Refrigerator
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Separate sitting area
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- In-room playpen
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
- Toaster oven
- Soap
- Window screens
- Guidebooks or recommendations
- Paper towels
-
Premier Room
1 King Bed
377-sq-foot room, balcony/patio with garden views
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board (on request), and window screens
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Window screens
- Guidebooks or recommendations
-
Tropical Room - Terrace
1 King Bed
377-sq-foot room, balcony/patio with garden views
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board (on request), and window screens
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Bedsheets provided
- Champagne service
- Soap
- Window screens
- Guidebooks or recommendations
-
Jungle Studio
1 King Bed
538-sq-foot room, balcony/patio with garden views
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Playpen, safe, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- In-room playpen
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Window screens
- Guidebooks or recommendations
-
Luxury House
2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed
3229-sq-foot room, balcony/patio with courtyard views
Layout - 3 bedrooms, living room, and dining area
Relax - Private pool; in-room massage available
Internet - Free WiFi
Entertainment - 52-inch Smart TV with digital channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - 3 bathrooms, shower, and rainfall showerhead
Practical - Day bed, playpen, and safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 7 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Microwave
- Private bathroom
- Kitchen
- Private pool
- Oven
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Separate sitting area
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- In-room playpen
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Highchair
- Smart TV
- Champagne service
- Blender
- Toaster oven
- Soap
- Window screens
- Guidebooks or recommendations
- Paper towels
Guest Reviews
- Sraidi (10/5): -
- Yvonnick (8/5): -
- Gregorio (10/5): - everything was amazing!
- Franz Egerer (10/5): -
- Léo (10/5): -
- Daniel (10/5): -
- Sonia (10/5): Paradis - Une pause zen dans l’effervescence du Mexique Très jolie chambre . Espace végétalise autour de la piscine Ils nous ont même préparé une lunch box pour notre départ en excursion très tôt car le petit déjeuner est servi à partir de 7h30 Il fait partie d’un groupe qui a les hôtels Bardo - juste à côté . On peut profiter de leur espace Et hôtel Milan où nous avons très très bien dîné Mention spéciale au massage exceptionnel ! Rien
- Afonso (10/5): Paraíso para luna de miel - La experiencia fue espectacular de principio a fin. El staff es realmente muy atento y siempre dispuesto a ayudar, lo que hace toda la diferencia. Enrique fue increíble, siempre pendiente y ayudando sin descanso. Al estar en plena naturaleza, es importante venir preparado para eso, pero justamente ahí está el encanto del lugar. El hotel Una Vida es la prueba de que son las personas quienes hacen que un sitio y la experiencia sean realmente especiales. ¡Lo recomiendo muchísimo!
- francesco (10/5): -
- HL (10/5): - L'hôtel, le personnel, les 2 piscines qui rappellent les cenotes, l'environnement avec les arbres, k La décoration, le calme. Un détail : une diversité plats un peu juste pour le breakfast.
- Viktoriia (10/5): - Magic space to reconnect
- Malte (9/5): - Frühstück Kostenlose Nutzung des Pools vom Partnerhotel Alles super
- Oliver (10/5): -
- Laura G (8/5): - Très grand lit Décoration de la chambre et de l'extérieur Petit déjeuner de qualité Vrai parking sur place surveillé Piscine agréable avec des transats doubles Environnement globalement apaisé Pas de frigo/minibar dans la chambre Plusieurs nuisances sonores en soirée et la nuit (boule quies fournis) Il est demandé une énorme caution à votre arrivée même si vous avez déjà payé l'hôtel
- Kalliopi (9/5): -
- Niamh (10/5): -
- Dana (10/5): Perfect - We had a wonderful stay at Hotel Una Vida. Your entire team was absolutely incredible — so kind, welcoming, and always helpful. The service was truly outstanding, a real 10/10 experience. Thank you again for everything ✨
- David (8/5): -
- Mélinda (10/5): - Tout! L'endroit est tout simplement incroyable. Calme, beau, confortable. C'est magnifique. Le petit déjeuner est excellent. Une pépite 😍 Rie
- Romuald (9/5): Très bien et le personnel très agréable - Confort de la chambre, petits déjeuner variés et copieux. Jolie piscine dans un magnifique cadre verdoyant Nous avions pris une chambre avec piscinette et celle-ci n’était pas très bien filtrée. Nous ne nous sommes pas baignés dedans.
- Patrycja (9/5): - Piękny teren hotelu i basen, możliwość korzystania z terenu hotelu obok ( połączone przejściem przez ogród), miły i pomocny personel, polecam 🙂
- Thomas (9/5): Es hat uns gut gefallen - Gesamtkonzept Doppelter Espresso für 230 MXN war sehr unverschämt!!! Kein Kühlschrank auf dem Zimmer.
- Melanie (9/5): Une nuit bohème - Très joli hôtel, bohème, piscine cosy Un peu excentré
- Klaudio (10/5): Amazing - Una Vida is definitely not a 3-star hotel, this is an amazing jungle vibe hotel with everything you might possibly need. Staff is brilliant, it has nice restaurants, nice facilities and access to Hotel Bardo facilities.
- Helen (9/5): -
- Jessica (10/5): Nous avons passé un magnifique séjour au sein de cet établissement, tout était parfait ! - Un personnel irréprochable et très sympathique Le cadre magnifique La chambre parfaite Le petit déjeuner et le restaurant très bon L’emplacement proche de Tulum centre et à la fois dans un petit coin nature Tout était parfait
- Rachel (9/5): -
- Almar (10/5): Great setting, staff and room - The setting in the green surroundings was excellent..you don't expect this when you arrive, which adds to the experience. Swimming pool area is great. The staff was very friendly and helpful. The room was very clean and beautifully decorated. Plunge pool and outdoor bathtub were great and very private. Breakfast was a la carte and of a high quality. Definitely not a cheap hotel, but you get your money's worth.
- Lisa (10/5): -
- Christophe Lopez (10/5): Sejour au calme dans un cadre incroyable - Tout est parfait, calme, confort, personnel aux petits soins. Déconnexion est le maître mot dans le tumulte de Tulum Accès difficile en voiture, la route est très endommagé sur 100m, attention aux bas de caisse.
- Sarah (10/5): Le paradis - Superbe hôtel, très bien situé, les chambres sont spacieuses avec une très belle décoration. La piscine est grande et entretenue. La nourriture est délicieuse. Tout était parfait
- Jesper (9/5): Amazing! - Very relaxing and top service. Sister hotel Milan you get access too as well which was amazing! The sun/sky was covered by trees at the pool, but Milam sister hotel was great for tanning on the other hand
- Pierre-Marie Prigent (10/5): -
- Bekie (9/5): - Una Vida is like a jungle paradise! Juan was the most helpful host we could have asked for! He sorted out activities, reservations, transport and much more. He made our stay very warm and welcoming. Our room was large and had great amenities.
- Adam (1/5): IF YOU WANT TO SLEEP DONT GO TO THIS HOTEL - IF YOU WANT TO SLEEP, DO NOT GO TO THIS HOTEL. IF I COULD HAVE GIVEN IT ZERO STARS, I WOULD HAVE. This was, without exaggeration, the loudest hotel experience I have ever had. We did not get a single proper night of sleep. The noise issues are endless. First of all, staff members use walkie-talkies constantly, and you can hear them everywhere — in the room, by the pool, all day long. Secondly, the cleaners are incredibly loud, starting between 7–8 a.m. every morning. We were placed next to a supply/storage area, and the noise was unreal — doors slamming, conversations, equipment being moved — and this was one of the most expensive rooms. On top of that, you can hear everything: people outside by the pool, people in the rooms above you, footsteps, conversations, furniture moving. On New Year’s Day, a loud group of guests stood outside our room from 9 a.m. to 11 a.m., shouting and chatting, and no one from the hotel asked them to be quieter — despite how early it was. Then there’s the constant raking of stones all around the property. It goes on endlessly and echoes everywhere. Add to that music from nearby clubs, and you have zero chance of rest. If you’re a light sleeper, this place is a nightmare. The room also had a small window facing the corridor which always had a light on at night, which made the room so bright, again making it hard to sleep. The mini fridge had a constant loud buzzing as well. Check-in and check-out were also a mess. The credit card terminal wasn’t working, something the staff clearly already knew. Because of their issue, we couldn’t leave the room deposit. The next morning we were told to come fix it. Sure, I’ll come after breakfast. We tried to put breakfast on the room, and instead the bartender knocked on our door twice to make sure we paid immediately — even though the problem was entirely on the hotel’s side. It felt invasive and uncomfortable, and completely ruined the start of the day. Service at the bar was mostly awful.
- Chris (9/5): -
- Sunny (10/5): -
- Eduardo (10/5): - La comida y el lugar No hay tele
- Miranda (10/5): Relaxing, jungle stay with beautiful surrounds, great staff and lovely food and drinks - The hotel was gorgeous and very relaxing. Our room including balcony was lovely and the pool and jungle surrounds were perfect. Really attentive staff and also had great cocktails and food while we were there, especially loved the breakfasts by the pool. It looked exactly like the pictures! Would definitely recommend :)
- Viktoras (10/5): -
- Magdalena (10/5): -
- Magdalena (10/5): Najpiękniejsze miejsce w jakim byłam. Magia! W rzeczywistości piękniej niż na zdjęciach. Cisza, spokój. - Wszystko. Przepiękne miejsce. Cisza, spokój Wszystko było super
- Matthieu (6/5): -
- mallamaci (10/5): Super ! - Tout ! Un vrai havre de paix Le lit était super confortable, nous avons très bien dormi Le personnel est adorable est toujours présent pour nous renseigner La chambre est spacieuse et agréable Le petit déjeuner est très bon ! Les activités offertes par l’hôtel sont variées et permettent de garder une rythme tout en étant en vacance. Je recommande.
- Daria (9/5): -
- Pratik (9/5): -
- Barbora (10/5): Oáza pokoja uprostred ruchu Tulumu. - V Una vida sa nám páčilo všetko, od príchodu až po odchod. Veľkou výhodou bolo, že v cene ubytovania máte aj možnosť vstupu k bazénom do partnerských hotelov, takze si človek môže vyskúšať viac za jednu cenu. Personál bol veľmi príjemný a nápomocný, raňajky boli chutné a izby priestranné a každý deň upratané. Nič také sa nenašlo.
- Alexandra (10/5): Beautiful stay - Amazing design, liked the kitchen with the pizza oven and that you can walk to the other hotel through a path, yoga at the sister hotel, great cocktails Liked everything
- Nikola (10/5): -
- Nikola (10/5): -
- Mikaela (2/5): Could be an amazing hotel but it fell short of our expectations. - The beautiful gardens, pool area and breakfast at Bardo. The breakfast staff were fantastic. The yoga in lovely surroundings. We didn’t have water 2 nights just before dinner and one lunchtime (nothing out of the taps at all) No real apology for this even though we missed a dinner reservation and stayed in. The beds and pillows were rock hard, my husband had to book a chiropractor during our visit. The plunge pool in the room was way too cold to get in. No WiFi for a couple of days. The hotel tried to charge 580MXN for getting make up on a towel. It washed off all my clothes and beach towel so maybe they don’t wash them on warm enough washes? I was then too scared to use the towels and wanted to leave. The bedding smelt damp/unclean. Just not fresh. The receptionist went home at 5pm so then no real staff to help you. No welcome drink. Not as luxurious as I thought it would be. We left the hotel and they have ignored all our communication. No refund on the 5 nights we had remaining. Terrible customer service.
- MYRIAM (9/5): - Le personnel est incroyablement gentil. Service à la hauteur d’un 5 étoiles. Très professionnel. Le petit déjeuner super qualitatif avec des produits frais. Une chambre confortable. Un peu d’humidité et trop de végétations autour de l’hôtel et près de la chambre
- Tache (9/5): -
- Ante (9/5): -
- Katharina (6/5): - Viel Platz in unserer Suite, sehr freundliches Personal. Sofortige Umsetzung von Wünschen (Taxibuchungen, Bestellungen) und das wir das Schwesternhotel Bardo mitbenutzen durften Der Pool ist recht überschaubar und das Wasser sehr kalt
- Stéphanie (8/5): Très bien pour un court séjour - L’emplacement Beaucoup d’ombre au bord de la piscine et des coussins toujours mouillés
- gokce (8/5): -
- Rafat (9/5): I think I will definitely come back here just for the feel the hotel gives - I loved the place, it was really magical and staff were kind. The limited breakfast option
- James (10/5): Highly recomended. Would definitely stay again - Wonderful place. So relaxing. Felt as if we were living I the jungle. All the staff were excellent. Fantastic to be able to use the facilities of Bardo and Malam as well.
- Lisa (9/5): Nous avons passé un bon séjour dans ce bel hôtel. - Le personnel sympathique, disponible et soucieux de bien faire. La propreté. De l’eau chaque jour dans la chambre. Prit dej très bon! L’ambiance soignée avec un beau style! Le chat qui vous accueille <3 Peut-être une bouilloire dans la chambre avec thé et café aurait été bienvenue.
- guillaume (7/5): - Hotel au calme un peu eloigné du centre ville et des plages Restaurant cher
- Mirna (10/5): Fantastic - Relaxing atmosphere
- ANNE (8/5): -
- Anne (8/5): - Bardo pool + free Pilates and yoga classes Quiet and well maintained. Neighborhood
- Janna (9/5): Nice stay - I liked that it’s connected to Bardo and you are allowed to visit also Milam. Beautiful pools and nicely decorated common areas. Room was pretty basic but nice and clean. Nice to get breakfast for free in Bardo when Una vida restaurant was closed Location is a bit distant from central areas
- KORKUS (9/5): - המיקום 5 דקות הליכה מהרחוב הראשי אבל רחוק מהחופים , מלון מהמם , מתאים למי שרוצה להנות משקט ושלווה ! אווירת טבע אין טלוויזה זרם המים במקלחת ממש חלש
- Bobby (9/5): Heerlijk hotel met super personeel - Heel mooi en rustig hotel! Ruime kamers en heel aardig personeel! Vooral Fernando was een geweldig persoon en erg behulpzaam! Positionering van het bed direct onder de airco.
- Lereesa (7/5): A good stay but next time I would stay in a better location. - Nice rooms, nice decor, a little jungle retreat. Outdoor showers are really nice and the room had a lovely outdoor area too. Ordering room service was very easy and it was useful to be able to contact the property on WhatsApp. The location is not ideal - you need to cycle or drive everywhere. The beach is a 15/20 minute drive away. La Veleta is closer (about 20 mins walk) with nice restaurants and bars but there is nothing right on your door step. However that is reflected in the price which is far more reasonable than staying on the beach. Also take note that if you book a one bedroom studio it actually is two separate rooms rather than one big room so if you want a single room then better off to book a jungle studio. Also it was fine for us as we had a baby but as the property is surrounded by jungle the pool was always in the shade and the water very cold so not great if you want to get lots of sun.
- Romy (9/5): - All was good Overpowering perfume smell in the elevators, guaranteed to make you feel nauseous
- Elisabeth (10/5): Séjour magique - Le charme de l’endroit, l’extrême gentillesse du personnel (un grand merci tout particulier a Mara ) Nous avons adoré la quiétude de l’hôtel et le fait qu’il soit entouré de nature. La beauté de la piscine en bref la magie de ce lieu. Le très mauvais éclairage de la chambre bien que très joli. L’inconfort des sièges de la chambre
- Oana L (10/5): -
- lorene (9/5): A jungle paradise - Décor, rooms, pool, staff
- Romy (10/5): -
- Silvia (10/5): -
- Margaux (3/5): Mauvais rapport qualité prix, il y a mieux à Tulum - - La beauté du lieu -L'accès à l'hôtel d'à côté, sa piscine, son restaurant et les cours de yoga et pilates le matin - L'accueil et le check in, avec une receptionniste plus que désagréable qui vous fait signer une charte de conduite à tenir dans l’hôtel qui fait 3pages comme si nous étions des enfants -Devoir payer 250 MXN pour le ménage et les infrastructures que nous pensions déjà compris dans le prix de la chambre - Une caution de 100 USD/nuit qui est réclamée et bloquée pendant 7-10jours sur la carte bancaire - L’absence de café ou thé dans la chambre (payant) - L’emplacement loin du centre - Les nombreuses coupures d’eau ou d’électricité pendant le séjour - Les prix exorbitants du restaurant - La piscine qui n’est pas propre malgré les nombreux commentaires déjà postés en ligne sur ce sujet - La musique constante du matin au soir tard que nous entendions dans la chambre
- Günther (9/5): Hat von 5 Ressorts den besten Eindruck hinterlassen. - Eine perfekt inszenierte „Wohlfühlblase“ inmitten liebevoll erhaltener Dschungelumgebung. Bestes Ambiente unserer 5 besuchten Ressorts in Cancun mit genialem Rahmenprogramm und Tulum-Vibes. Abends beim Schlafengehen doch wahrnehmbarer Verkehrslärm trotz Randlage am Ortsrand. Hätte aber bessere Zimmer im Ressort gegeben, die sicher ruhiger gewesen wären.
- Julien (7/5): Un très chouette hôtel, mais une expérience plus mitigée qu'espéré - - L'hôtel et le jardin sont très jolis. - Bon emplacement : 10min à pied du centre, ce qui est très pratique. - Le petit déjeuner est bon. - Personnel globalement très agréable. - La possibilité d'aller directement par le jardin à l'hôtel Bardo à côté pour prendre un repas. - La possibilité d'échanger des euros contre des pesos à un prix correct à la réception, ce qui nous a bien dépanné. - L'accueil est infesté de moustiques, et rend les processus de check-in et des check-out très désagréables. Rien de plus naturel que les moustiques, néanmoins nos autres hôtels mettaient des protections naturelles en place autour de l'accueil, ou bien nous prévenaient afin que nous puissions nous protéger. 10 piqures chacun en 10min de check-in, ce n'est pas une super arrivée. - Au check-in toujours, on vous prendra une caution de 100€ par nuit, non précisée sur Booking lors de la réservation. Pour quoi faire, la peur qu'on parte sans avoir payé un repas ? Qu'on vole de la déco ? C'est la seule fois au Mexique où nous avons vu ce procédé, et il n'était pas plaisant. De plus, la caution est prélevée, puis re-créditée au départ, impliquant des frais bancaires à chaque étape. - Nous avons eu une expérience très désagréable sur le petit déjeuner : on nous a proposé de le prendre pour un prix total pour 2 de 1276 pesos (60€). Parfait. Mais le jour du départ, on nous annonce que c'était un prix par jour, et que c'était en fait 1160 pesos (55€) par jour. Donc pas du tout le prix annoncé, et quasiment 30€ le petit déjeuner par personne, un délire. Si nous avions eu les vrais tarifs, nous ne l'aurions évidemment pas pris. L'hôtel a plaidé l'erreur, mais n'a rien fait pour la corriger. Le résultat reste un budget triplé par rapport à ce qui était convenu, et nous laisse sur l'impression très amère de s'être fait avoir.
- Marina (10/5): -
- Gale (10/5): A Tranquil Natural Retreat - The staff kindly accommodated our very late arrival and made us feel so welcome in spite of the hour. The space is open and inviting, tastefully modern and minimalist, and using natural fibers, stone and woods in the design. All the accessories from cooking facilites to mini-bar are artfully on display. Breakfast is served just beyond the tranquil pool, and is fresh and wholesome. Guadeloupe at reception enthusiastically encouraged us to explore the two sister properties and called ahead so that we could enjoy the 100 meter pool at the elegant Hotel Milam. All in all, our experiences in the properties, which are surrounded by beautiful natural features and gardens, far exceeded our expectations. The modern design of the chairs used strings stretched tight to form the seats and backs. They were quite uncomfortable after about 3 minutes.
- Pascal (9/5): Een luxueuze overnachting in Tulum. - Bij het aanrijden zou je het niet snel zeggen, maar eenmaal binnen zijn we verrast door dit prachtig uitziende hotel. Het personeel is erg vriendelijk en behulpzaam, wat ten goede kwam aan het verblijf. Het ontbijt was wel een van de betere tijdens onze vakantie, waarbij je in een tuin zit en genoeg keuze hebt en een riante portie. Bij ons verblijf was er nog schade door een storm waardoor de wifi niet beschikbaar was. Omdat ze samenwerken met het naastgelegen hotel, konden we daar terecht waarvoor we echter een stukje moesten lopen. Ook viel het water kortstondig uit net na intrek op de kamer, wat echter na melden ook snel weer was opgelost. De weg ernaartoe is onverhard en tijdens ons verblijf had het geregend waardoor en flinke plassen water/modder waren waar we doorheen moesten.
- zilvinas (9/5): - Very beautiful hotel Restorant isnt good
- Stephanie (10/5): -
- christopher (10/5): -
- Natalia (5/5): DISAPPOINTING - We stayed in an apartment with a bedroom and a living room with a kitchenette, without access to a pool — which I didn’t mind, as there were a lot of mosquitoes at all times of day and night. The garden is lush, which provides shade but also creates high humidity — nothing dries outside, not even swimsuits — and the number of mosquitoes is quite overwhelming. Please note: the hotel is not located in the center. The lady at the reception even mentioned that it’s better to drive or take a taxi to town in the evening, as the road is unpleasant and poorly lit after dark. Prices at the hotel bar or the restaurant next door (connected by the garden) are surprisingly high — often higher than in the main hotel zone — which seems excessive given the location. This doesn’t affect my overall rating, but it’s definitely something worth knowing before booking. As mentioned, we had a bedroom and a living area. At first glance, everything looks great, but to get from one room to the other you have to go outside — meaning more mosquitoes! We ended up spending 99% of our time inside the bedroom. The bathroom design was also quite frustrating: the sink water is either boiling hot or requires such high pressure that you’ll get soaked if you want a bearable temperature. There were several days with no Wi-Fi, which is a serious problem since mobile signal there is very weak. Guests didn’t receive any compensation (like a free drink or restaurant discount), only repeated promises that “it will be fixed tomorrow” — it wasn’t. There’s also a $100 USD deposit per day, and the receptionist insisted on taking a credit card again, even though the booking had already been fully paid by card. She admitted it wasn’t mandatory but became quite rude when we declined. You can borrow beach towels, but only if you leave your room key at reception — as if the daily $100 deposit wasn’t enough. Every bill must be signed, sometimes even twice, with a signature matching your passport.
- Marvin (8/5): - Man kann den Pool von Una Vida und aber auch vom Hotel Bardo mitbenutzen.
- J (10/5): - We only stayed one night. We took full advantage of the dining and the bar next door (under the same ownership) where we received great service and exceptional beverages.
- Orijana (5/5): It’s maximum 3 stars, not 5 stars hotel as rooms are poor, water was dropping, not running, there were no amneties in th -
- Barbara (8/5): - La chambre La piscine pas propre Le restaurant qui n accepte pas les enfants !
- Luise (9/5): - Wir hatten das „Jungle Studio“ mit Kitchenette, was sehr nützlich war, um sich auch mal selbst zu versorgen, vor allem da in Laufdistanz nicht viele Restaurants usw. sind. Es ist super, dass man den Pool und die Yoga-Classes im Hotel Bardo und Milam kostenfrei nutzen kann! Das Zimmer war zwar sehr groß, aber etwas ungemütlich und teilweise nicht funktional durchdacht (wenig Regalplatz, Bett direkt an der Tür, Dekoelement über dem Bett hängt auf dem Kopfkissen, zu großer Tisch für Maximabelegung 2 Pers., stattdessen wäre eine Chill-Area schöner, viel kalter betonboden) Das Bad inkl. Toilette unseres Zimmers lag quasi draußen und war nur durch einen Rattan-Zaun von der öffentlichen Pool-Area getrennt. Daher wenig Privatsphäre.
- Filipa (10/5): - Cadre magnifique, concept de l'hôtel. Personnel très accueillant.
- Jan (10/5): Well enjoyed jungle stay - + amazing jungle exterior and swimming pool area + room equipment and decorations + opportunity to adjust light brightness in the room + indoor shower, outdoor shower, outdoor bath and private pool, just to make a choice + high standard of cleaning including private pool + great staff and easy communication via WhatsApp + free parking in front of the hotel - missing minibar/fridge and coffee machine to fully benefit from private pool to have cold drinks - rather higher prices for breakfast/drinks at the hotel, equel to beach hotels. There are many alternatives in the city, which is easy walking distance to the centre.
- diana (9/5): Beautiful hotel with great staff and food - The hotel was wonderful. The staff was extremely helpful. The room size was very good and the food at the hotel was very good There was a lot of noise during our last night
- Dolev (7/5): -
- Lorraine (10/5): - Great place, highly recommend
- Maya (10/5): - Such a cute place! We booked a private villa For a bachelorette weekend and had a wonderful time.
- Jasmine (6/5): - The location is convenient. There’s a local food court area close and it was great. I really didn’t feel welcomed during my stay. The check in procedures and policies were overwhelming. The daily security deposit instead of a flat rate is a lot and having to sign your name exactly like your passport definitely threw me off. Beside that nice place.
- Louise (8/5): Un super hôtel pour passer quelques jours de détente au calme - - L’ambiance très calme du lieu et la décoration soignée avec l’accès à la piscine de l’hôtel ainsi qu’à la piscine du Bardo adult only à côté qui est super ! -La décoration des chambres et leur confort ! - La conciergerie dispo par whats app rapidement pour toute demande de 7h à 23h ! - Le deposit non justifiée de 200€ prélevé qui met 7/10 jours à être restitué -Aucune capsule de café mise à disposition, payer 1€ la capsule dans un hôtel de ce standing paraît exagérée -Le restaurant de l’hôtel fermé pour 1 mois + le restaurant de l’hôtel voisin partenaire qui ferme également à 5 h, le centre ville est à 20 minutes environ
- Roch (10/5): -
- FORMATIONS (10/5): Un grand merci à Guadalupe qui a veillé à ce que nous ne manquions de rien . - La maîtrise du service . La conciergerie .
- Julie (10/5): - Tout est exceptionnel, le lieu, l'accueil, le service, la chambre et les petites attentions. rien
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