Hilton Garden Inn Austin Airport
Location: 7610 John Glenn Way , Austin, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location: Situated just 3 km from Austin-Bergstrom International Airport, Hilton Garden Inn Austin Airport offers easy access to popular attractions like Austin Convention Center and University of Texas.
Modern Amenities: Enjoy a comfortable stay in air-conditioned rooms with flat-screen TVs, coffee machines, and free WiFi. Unwind at the outdoor pool, fitness centre, or outdoor patio with a fire pit and lounge chairs.
Dining Options: Indulge in delicious meals at Garden Grille and Bar, serving breakfast and dinner with a full bar. Grab snacks and drinks from the on-site market or take advantage of the free shuttle service available for guests.
Book your stay at Hilton Garden Inn Austin Airport for a memorable and convenient experience!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Kid meals
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Access to nearby outdoor pool
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Secured parking
- Free bus station shuttle
- Swimming nearby
- Charcoal grill
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Suite, 1 King Bed, Accessible, Non Smoking (Hearing)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Phone accessibility kit
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Suite, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Junior Suite, 1 King Bed, Accessible
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Phone accessibility kit
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Junior Suite, 1 King Bed, Non Smoking
1 King Bed
490 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Phone accessibility kit
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Room, 1 King Bed, Accessible, Non Smoking (Bathtub, Hearing)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Bathtub grab bar
- Shower grab bar
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Room, 1 King Bed, Accessible, Non Smoking (Hearing)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Phone accessibility kit
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Phone accessibility kit
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar in shower
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wheelchair accessible
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Bathtub grab bar
- Shower grab bar
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
Deluxe Room, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
384 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 49-inch LCD TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Free weekday newspaper, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Phone accessibility kit
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
-
King Room - Hearing Access
This double room features a compact refrigerator, microwave, seating area and air conditioning.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
King Room
This double room has a microwave, compact refrigerator and seating area.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Junior King Suite with Sofa Bed
This suite features a microwave, compact refrigerator, and flat-screen TV. This room offers executive lounge access.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
-
King Room with Tub - Mobility and Hearing Access
This double room has a seating area, compact refrigerator and microwave.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds
This quadruple room has compact refrigerator, microwave, seating area and flat-screen TV.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds - Mobility and Hearing Access
This quadruple room features a microwave, compact refrigerator and flat-screen TV.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Queen Room with Two Queen Beds - Hearing Access
This quadruple room has a compact refrigerator, microwave and seating area.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Privacy curtain
-
Deluxe King Room with Sofa Bed
The spacious triple room features air conditioning, a tea and coffee maker and heating. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Sofa bed
- Cots
- Privacy curtain
Guest Reviews
- Nancy (7/5): Comfortable room - Free shuttle to airport Good options limited
- Dan (9/5): -
- paolo (8/5): - Ristorante, poco presente e dopo lunga attesa non è arrivata una macedonia.
- Elias (10/5): -
- Torres (8/5): - Rita was so sweet, staff and ambiance was amazing! The room was amazing! Only thing I didn’t like was how expensive the breakfast was. For the amount I’m paying for the room, you would expect the breakfast to be complimentary. I’ve stayed a bad hotels and still got the same breakfast I did from this hotel but for free.
- Luisa (9/5): -
- Andrea (9/5): We were very comfortable and the staff was friendly. - It was clean, comfortable and well maintained. Taxes
- Patricia (10/5): - Good location. Very clean employees very helpful I think it should have free breakfast. Or less the 18 per person. Seems like a lot
- Christophe (9/5): -
- Marco (10/5): -
- Prerana (9/5): Nice stay, clean, spacious room and nice decor. - Rooms are good and very spacious, it has the amenities, closer to the airport and it’s clean.
- Randy (8/5): -
- Nguyen (10/5): -
- Pam (9/5): -
- Sheila (10/5): Staying again because clean, roomy, and AMAZING STAFF - ERIC IS AMAZING! Miss Rita and Rodrick too, lovely accommodating people and would return just for their services. They were a pleasure and I loved the food too, amazing omelets and french toast. Wow. nothing
- Sedgwick (10/5): -
- ABRAHAM (10/5): We slept like babies. - Very clean. Everything was great.
- Alicia (9/5): Safe, welcoming and clean. - Great location. Easily accessible to areas we needed to travel. Breakfast wasn’t included.
- James R (10/5): -
- Gael (10/5): -
- Brendan (10/5): - Perfect location for catching an early flight. The professional service of the staff was excellent and very helpful. The room was spotless as also the entire hotel. Five stars Every thing was perfect Nothing
- Priscilla (10/5): -
- Kelly (9/5): -
- James (10/5): -
- tyan3000 (9/5): - The staff is friendly. N/A
- Catherine (8/5): -
- Megan (10/5): - The airport shuttle was great!
- Carla (9/5): Comfortable but Costly - The closeness to the venue we came to experience. Unexpected parking fees and an extra $140 for just in case. That should have been brought up when reservations were made.
- Sonia (10/5): Other than that everything was good, bed comforting - Clean Coffee maker in room didn’t work
- Cedric (2/5): - I was hit with a damage fee,a parking fee and the room smelled like old piss, the bartender was a delight and she helped me get change. The front desk ladyvwas unapproachable.
- Aaryn (7/5): Nice property, pay to park, breakfast not included - The property was clean and well maintained. The room was spacious. Plenty towels provided. I thought it was kinda neat that my name was displayed on the TV upon check in. A couple things that could have very easily been an oversight on my part: parking is not free, and breakfast isn’t always included. Again- I will take responsibility for not knowing that- it’s highly possible I overlooked it in the booking details. The property was nice, but considering that we had to pay an additional amount for parking & breakfast, I feel like it was a little pricy.
- Gina (4/5): Not Good Wait Staff - We enjoyed the hotel with the exception of the wait staff the morning we were leaving. They were not being very professional at all. They were joking around, very loud and saying a lot of words I don't think you would have approved of. The profanity lased show they were putting on was so bad I had to turn my phone up to all the way to be able to hear what I wanted to listen to. I was the only customer in the whole area and they were so loud and nasty.
- Oralia (10/5): - Clean, friendly staff , enjoyed the curtesy coffee
- Barbara (10/5): - Friendly staff and easy check in. Rooms are very clean and they have a fridge, coffee make and microwave. Definitely recommend
- Robert (10/5): - Great staff
- Jay (10/5): - x
- Christopher (8/5): -
- Shari (6/5): - I requested a room with a tub upon arrival. Guest services indicated that they had checked me into an assigned room prior to arrival and could not change the room. Fortunately, the room they’d assigned had a tub (indicating unfamiliarity with the property).
- Laurie (9/5): -
- stefan (8/5): -
- Heather (10/5): - Overall met my needs
- Kimberly (10/5): - Olivia at the restaurant was awesome. Everyone we encountered was super nice and accommodating. Pillows were perfect and the linens smelled amazing. The rooms were quiet and clean. My only recommendations are no more cardboard boxes for takeout and bigger trash cans in the rooms. Overall wonderful stay!
- Tavaris (10/5): - Great customer service.
- Daniel (10/5): - Clean and friendly
- Douglas Eugene (10/5): - Very clean, great staff worthy of anpther visit.
- Griselda (10/5): - .
- Kathleen (10/5): - Clean
- Kevin (10/5): - Excellent staff, great food, very comfortable
- Flyingboy58 (10/5): Nice hotel. - I stayed here for one night on a recent business trip. The front desk staff were very welcoming and helpful. The hotel looks brand new and seems a step above other garden inn hotels that I have stayed at. It has a pool and a bar and is also very close to the airport. My room was very large and clean. A very nice hotel.
- Jarossiri (10/5): - Good stay
- Meena (10/5): Exceptional - Excellent
- Gemechu (10/5): - Clean and quiet
- Charlotte (10/5): Close to airport and a good value. - Easy to book last minute when flight was cancelled. Nothing.
- Danielle (10/5): Shuttle - The airport guy was great! We got to and from the airport with ease and he had a great attitude
- Rena (9/5): Superb -
- Robert (10/5): - Nice people clean rooms Bar access.
- Amanda (10/5): - Loved the bar and pool.
- Verified traveler (8/5): Minor negatives to be close to airport. - Clean, quite, close to airport, some of the staff are friendly, bar serves food until 11. Negatives: shuttle took long, no electric vehicle charging station, pool needed to be cleaned, gym doesn’t have enough equipment, room had a moldy smell.
- Abby (4/5): Disappointing -
- Jeffrey (10/5): - Close to airport, clean, and easy to park.
- Jj (8/5): Good. Front desk staff was great - Assumed it was included in the reservation. Far too expensive Free breakfast
- Antoinette (10/5): - The rooms are beautiful! The rooms are spacious. The staff is very nice and the location is convenient!
- jyba80 (2/5): Disappointing Front Desk Service Check out - I checked out on the morning of February 20th and was extremely disappointed with the front desk customer service. The staff showed no acknowledgment of me—no eye contact, no greeting, and no instructions during the checkout process. Older female was on the phone. It felt as though I was invisible. Basic courtesy and professionalism go a long way in hospitality, and unfortunately, that was lacking here. Would not recommend based on this experience.
- Sandra (10/5): - Liked that it was near airport and offered dining options and a shuttle The AC/HEATER is a little noisy.
- Debbie (10/5): - It was clean and the staff were very kind.
- Roxanne (10/5): - Great stay.
- Terry (10/5): - No complaints
- BERTHA V (10/5): - All staff were professional and friendly
- Aishwarya (1/5): Bad - Booking was convenient. Very expensive hotel and they didn't even tell us that parking and breakfast were not included with the room.
- Eric (8/5): - Short stay, the airport shuttle was a great convenience
- H.m.s. (10/5): Exceptional -
- Leung (10/5): - We enjoy it 😊
- Ardeshir (8/5): - It’s good for business trip
- Michael (9/5): Very nice stay for airport access - Great property in all areas, and very convenient to airport (with free shuttle). Sorry our early departure in the morning caused us to miss the nice breakfast.
- Elisha (10/5): - the bar tender was super cute.
- Tracy (10/5): very nice - just a great place to stay near the airport. felt safe. great food, very clean room.
- Tamara (8/5): - The price was right for a quick one-night business trip. It was a LOT safer location that another place I booked but did not stay at.
- Kevin (10/5): - Very nice hotel near the Austin airport. We were surprised that there is a charge for parking there even if you have a room there. That should be noted upfront.
- Sandra (10/5): - I just all of the Hilton Garden inn properties I’ve stayed at! I can always count on them being fabulous!
- Lori (7/5): Prob not stay again here - Close to the airport You had to pay for parking in an empty lot and didn’t even offer a continental breakfast
- Shelley (10/5): - Rodrick the bartender was great
- Jose (9/5): Wonderful - Great staff very welcoming! 5 star experience $12 parking fee
- Burton (6/5): Pleasant until parking fee incident - Cleanliness Unexpected parking fees and rude staff when asked about it
- MH730 (2/5): Terrifying Experience - Arrived at 10 pm. I walked in alone, husband stayed in car, walking in with luggage after I checked in. We had been in the room 30 minutes and already going to sleep when the front desk person knocked on the door as he opened the lock. We had the privacy lock so he couldn’t open it. I screamed and called the front desk, he apologized and said he would refund one night, which he did. Next morning new clerk was extremely rude demanding my “method of payment”said we would have to leave the hotel if I didn’t show her the card.. I had paid through Priceline. She didn’t want to see the receipt, just my card. I showed her my Chase Visa (unfortunately I didn’t have the Amex card with me that I used for the Priceline reservation) and she charged me again for the room…. Later I called Chase and sent them the Priceline. receipt, Chase REFUSED to refund me. Hilton refused to refund also. I then told Hilton I would put the story on TripAdvisor if they didn’t refund me and they finally gave me a refund….. some time later my AMEX card offered me Hilton member gold (or whatever it’s called) status. Hilton REJECTED my request. The incident in the room gave me PTSD. I could have sued but did not. I will never stay in a Garden Inn again and avoid Hilton Hotels as much as possible,
- Jenni (10/5): Exceptional -
- Alexander (10/5): - Great
- Nicole (10/5): The Best! - We had some unfortunate events happen with our flights from Florida. I ended up stranded with a 13 hour delay at an airport with my 4 year old. Hilton had their shuttle pick us up around 1 am and we were able to get a much needed shower and a few hours of sleep before our flight out that same morning. The beds and pillows were like clouds and the worst part about this stay, was having to get out of the bed in the morning. Every staff encounter, from phone calls to in person encounters was superb. Extremely friendly and helpful. I would give more stars if i could. They had great in room shampoo and conditioner that didnt dry our hair out. So i didnt have to unpack and pack up again. Breakfast was ready and we had the option to take it on the go as we were in a rush. Breakfast crew and hostess were awesome.Shuttle service was available every 30 minutes- 24 hours a day! Such a relief to have found this place after being stranded.
- Juan (4/5): - Two things that I did not like: 1- The terrible smell of the carpet 2- The water from the shower always was hot or hotter.
- Monica (10/5): - This hotel is simply amazing. Most important to me at the time is that they are dog friendly (just need to pay a fee) but customer service was amazing and the hotel was so nice and clean. Amazing stay the bed was comfortable and shower was very nice. Definitely recommend
- Liana (6/5): - I was there during the outage, so a lot of it was chaotic, but the staff was wonderful and made every effort to help, so it wasn't a bad experience overall.
- Norma (10/5): - Beautiful and clean
- Claudia (10/5): - Property is great! Checking staff was friendly and made me feel welcomed. Room was neat, clean and has amenities that match the pictures. The only unfortunate event was at check out when a lady addressed me and my mom in Spanish apparently because she tough that we were leaving without paying! This anyone knows is absurd simply because my credit card is both in the reservation. Typically I would ignore such incidents but it is hard to explain that to my 88 year old mother who was mortified because people looked at my like I was trying to run. Some training on how to avoid this kind of behavior from your employees would be helpful. Again everything was great and would otherwise return.
- Verified traveler (6/5): - My reservation was mixed up with another guest. All was big inconvenient to have room keys reissued and call from front desk 5 hrs later letting me know what had happened.
- Francisca (10/5): - Muy bien todo
- Juanita (8/5): - There was no hair conditioner in the dispenser in the shower. I really needed it.
- Kelly (10/5): - No nearby shopping or restaurants
- Judy (6/5): - Had to pay to park. No complementary breakfast. Staff was nice.
- Eric (9/5): Superb -
- Sharon (9/5): Great location, comfortable beds and good food. - Great location, very comfortable, food was really good. The wings are the best! Driver was slow in getting us to the airport. He was late for his shift.
- Michiel (10/5): - C
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