Hoshino Resorts KAI Alps

Location: Taira 2884-26, Omachi, Nagano, 398-0001, Omachi, JP

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 12:00 PM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Amenities & Facilities

• Free breakfast
• Free WiFi
• Ski storage
• Designated smoking area
• Wheelchair accessible
• Ski storage
• Free breakfast
• Snowboarding nearby
• Free train station pickup
• Free area shuttle
• Free self parking
• Free ski shuttle
• Free full breakfast
• Free train station drop-off
• Kaiseki meal
• Upper floors accessible by stairs only
• Well-lit path to entrance
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Japanese Style Room with Loft FA4

  4 Twin Beds

  449 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and free bottled water

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Free WiFi

• Japanese Style Suite FB4

  4 Twin Beds

  641 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and free bottled water

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Free WiFi

• Japanese Style Room TA3

  3 Twin Beds

  449 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and free bottled water

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Free WiFi

• Japanese Style RA3

  3 Twin Beds

  463 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and free bottled water

  Bathroom - Private bathroom, spring water bathtub and separate shower

  Practical - Safe

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Separate bathtub and shower
  • Free WiFi
  • Spring water bathtub

Guest Reviews

• Hon Lung (10/5): - 房間可能木製品較多，晚上間斷發出令人煩厭的聲音，員工非常親切有禮 用餐體驗非常好
• Sau Man (10/5): - 員工服務態度非常好，晚餐第二晚比第一晚好，早餐第二朝比第一朝好，如果可以住3日2夜比較好。
• Dana (10/5): - Excellent service and the food is amazing. A must stay!
• Marta (10/5): - This is an extremely relaxing onsen. Food and overall service were exceptional. Beautiful setting.
• Mei Kwan (10/5): - Very Good.
• Verified traveler (10/5): - A very excellent stay near ogizawa station. Onsen is good and food is excellent. Staff can speak English.
• Yuk Ching Jancy (10/5): 高級度假酒店 - 一泊二食，早餐晚餐都很豐富，環境寧靜，客房大，十分舒適。缺點是級高級低，老人、小孩要小心，以免跌倒。
• Chingying (10/5): - 房間舒適 泡湯池也很不錯 但地理位置有些偏僻，夏天沒有接駁巴士有點不方便
• YIZHANG (10/5): - Good
• SC (10/5): - Good service and well maintained property. Free sake from 7-9 pm was a bonus attraction which kept guests happy and entertained.
• junior_patel (10/5): Lovely Japanese experience. Big Rooms. - Stayed here for 2 nights, family of 5. Hotel is focused on Japanese guest. We had set menu dinner and breakfast that was Japanese style. I really enjoyed the experience. We used the hotel bus to get to Hakuba Goryu ski resort. Loved the onsen experience. Rooms were a good size, clean and comfortable. Only challenge was getting to the hotel. Our train from Tokyo was delayed so we missed the hotel shuttle, so had to use a local bus and short walk. Would recommend, but we had a Japanese speaker in the group.
• Lyn (10/5): - This was perfect from check in to check out. Staff met us at the front gate, check in was easy with Kato helping us with dinner reservations and explaining where the onsen, reading room and other services were located. Breakfast and dinner were exceptional... all of the staff were so attentive. Arina was so lovely too. The food was incredible, delicious and tasty. The room was spacious and the bathroom with the private onsen was perfect. Our stay was perfect... Highly recommend staying here!!!
• YUN HUA (10/5): 超讚的住宿體驗 - 冬季期間飯店有提供長野車站往返各一班的接駁車，需提前預約（至慢4天前），也有去白馬五龍雪埸的接駁車，去返各二班，入住時跟櫃檯人員預約，而且雪埸有飯店的休息室，滑累了，有地方可以休息真的很棒。是我們沒有自駕的好選擇，更別提星野集團的優質服務和餐食
• debra (10/5): - The rooms were large, clean and comfortable. Ibsen was well equipped and clean. I liked the indoor and outdoor options. Food was amazing. I would recommend adding the half board to your reservation. Transportation to station and ski resort was seamless.
• SHU FEN (8/5): - Check in takes long time.
• chiachi (10/5): - 下次還會來
• SHU CHING (2/5): - 同伴受傷送醫後來到星野，行動不便，房間被安排在二樓，沒有無障礙設施，同伴無上下樓，飯店完全無視，沒有為他設想，對客人的服務很不體貼!
• KIM HUNG (10/5): - The staff are very attentive, offering a very good service e.g. the staff serving hot sake for guest.
• Kwan Nang (10/5): - Highly recommended for its atmosphere and onsen
• SHUK IN (10/5): - 雖然交通不便，非旺季沒有接駁車，附近也沒有商店，但酒店服務環境一流，有免費鄉村料理和清酒體驗，行李也能從富山站寄往酒店，從立山黑部下來就可以到酒店浸溫泉。
• Doug (10/5): - Food and service were excellent.
• Li-yin (10/5): - Attentive service. Super spa. Amazing cuisine.
• Wei Chun (10/5): - Love the location, which is 15 min from Ogizawa station for the Tateyama Alpen Route. It has plenty of parking and staff welcomed us at the parking lot and guided us through the entire check-in process. You will have to make request early if you have a preferred dining time for breakfast and dinner. For dinner, it was either 5:30 or 7:30. There are more options for breakfast but if you check in late, they may be out of spots for certain times. Dinner was very fancy and consisted of multiple small bites. Overall very delicious food and great service. We also love the free activities near the lobby. When we were there, they had rice congee/porridge in the morning, tea in the afternoon and sake in the evening. We also enjoyed the private bath tub in our room since we were traveling with small children. Out of the three hotels we stayed in this trip, this had the "coldest" hot spring at around 40 degrees Celcius, which was perfect for the kids.
• Chung yee (10/5): - Nice hotel, staff are helpful
• karen (10/5): - Everything was great from the start of our in room check in. Excellent service from all the staff with special mention to Ochia. Complimentary car park, 6 star half board menu. Both breakfast and dinner were so sumptuous and exquisitely planned! The onsen facilities were fantastic too. My family enjoyed our 2 nights of relax stay enroute to our alpine route. Hoshino hospitality is out of this world! Will defintely stay at Hoshino when we travel to Japan again.
• hoi shan (10/5): - Relax
• carol (10/5): - Nice resort and onsen facilities... the free hot sake event is great especially in winter time However, it will be great to offer more frequent shuttle bus service to nearby JR station :)
• AyaL161 (10/5): 素晴らし過ぎる。以上 - 全部素晴らしい。色々な星野リゾートに行った事がありますが、アルプス界が最高でした。絶対に後悔しないとおもいます。 This was the best visit to a Hoshino resort I've been to. Everything was amazing from start to finish. If you're looking for somewhere warm in the winter this is place to be, you will not be cold I promise.
• Onsen2Refresh (8/5): International guests will have free From stress of dietary restrictions… my guess - Meals are presented in unique & artistic Public area like Onsen is simple but quality of springs are not bad, maintained very well. Cleanest all around premises are good. Welcoming & heartwarming stuff, You must be lovers of nature, arts & culture other wise you may not enjoy the town… In the winter 12/Feb there’s Fireworks & Kamakura near tourists center, etc… Easy to come by train & bus. I don’t know which bus, but bus comes into the premises for pick up. If you’re going by car, better be good driver… Nothing fancy but you’ll have relaxed time.
• EstellaK17 (10/5): Immaculate attention to detail and clean rooms - Great Service from the time we arrived to the time we left. Staff were so attentive to our needs and they were very helpful with questions on transport as well as transferring our luggages. I would definitely stay with the Hoshino group in future.
• TheClairvoyant (10/5): Hoshino Resorts KAI Alps - 4 of 4 - Having previously had a wonderful time at Hoshinoya Karuizawa, our family of four felt we could trust their brand and devised a driving holiday which took us from Kawaji over to Nagano. KAI Alps was the final of four Hoshino branded resorts that we stayed. Of all the KAIs, Alps is the one that surprised us the most as its much larger and much more impressive than it’s website makes out. We stayed in a family room which was advertised as having a bunk-bed but its really a much more impressive mezzanine level that provides additional sleeping space. Overall its still a relatively small space for a family of four but the most modern and impressive of all the rooms we had. I asked someone who worked there how long the place had been open and apparently its only 3 years old. KAI Alps appears to cater for people looking for a bit more luxury on their skiing trips. There is a dedicated dry room for storing ski equipment which we made use of and it was an easy drive to multiple ski areas nearby; we stuck with Hakuba although there were some nearer ones. Where KAI Alps fell down, compared to the others, was food and service. The portions were noticeably smaller than the other resorts and service was more functional, less personal with the exception of Miwa who went to great lengths to ensure we didn’t get stuck with the same menu we had been having at other KAIs (although we were fine with that, the food was great everywhere) Hakuba was a great skiing area and we had some of the best skiing of our lives. Despite the slight issues with food and service compared to other KAIs, this will definitely be somewhere we would return to if we plan another skiing trip.
• LynNalinnaLi (10/5): Great experiences! - Loving everything about KAI Alps here specially interesting activities they hosted along with great services from their friendly staffs. We felt so relaxed and comfortable even though it was a short stay but left us with so much happinesses. Will recommend to friends and family for sure!! :) Thank you so much to all!!
• 790michellel (10/5): Truly exceptional Japanese cultural experience! - If you are looking for an authentic Japanese cultural experience, KAI Alps is the place to go! Nestled into the foothills of the stunning alpine countryside, this hot spring resort offers luxurious accommodation, friendly service and amazing food, all centered around the beautifully designed hot spring facility. The staff greeted us warmly each time we came in the door, served graciously and beautifully at dinner and breakfast, and helped us feel welcome, even as foreigners who might feel a little confused about what we should do. We never felt out of place here. The art, ceramics, food, textiles and cultural experiences are all genuinely local, which put us in touch, quite literally, with traditional Japanese culture - the whole reason we travelled half-way across the world. While staying here may be a bit of a splurge, when you consider the whole experience: the first-class accommodation and service, stunning facility, private locale, amazing food, and the genuine cultural experience, it is absolutely one worth making!
• Verified traveler (10/5): - Very cultural, very beautiful, onsen and food were very good
• Verified traveler (10/5): Wonderful stay - This resorts exceeded my expectations in every way. Exceptional staff & service was all times thoughtful.The breakfast & dinner are wonderful, the food presentation is just amazing & delicious. Gorgeous resorts I ever stay.
• singapore84 (10/5): Japanese quality at its best - Hoshino Resorts are well known for their high quality offerings, and this particular hotel didn’t disappoint. Staff are extremely well trained, and after the refurbishment in December 2017, everything is brand spanking new. We got the top quality food and services with the traditional “countryside” experience. The onsen was traditional yet with modern fixtures, so it made for a pleasant experience. After steeping in the bath for a while, we cooled our bodies down with soba tea and shiso vinegar juice. I personally loved that we could just decide to hop into the onsen without having to prepare the towels etc. from our room; all the amenities are at the baths already. The Japanese food both for breakfast and dinner was top notch. We had some food intolerances in the family, but they accommodated gracefully. The “irori” room was my favorite. It was the traditional Japanese hearth/open fire over which you could cook stews and snacks. When we were there, an old Japanese guy was roasting a snack called oyaki, dumplings with a veggie filing, that was yummy. It gave me the illusion that we were staying at a secluded old Japanese farm house, which in realty would’ve been way too cold and inconvenient for us. The hotel was full of quaint charms like this while boasting a fully functioning modern facility. We weren’t big skiers, in fact we were there to frolic in the snow, so the Jiigatake ski slope just 10 minutes away by taxi was perfect. It was a modest resort perfect for kids and beginners. We took ski lessons here until we got used to the snow, which wasn’t hard since we had tons of powder! We were a family of 5, kids aged 13, 10, 6, and very happy campers!
• catchkidston (10/5): simple but luxury winter resorts - Staying at KAI Alps was amazing good!! Man in Irori place told me that while it's snowy in Tokyo, it turns to be beautiful weather in North area including Nagano. That day, it was heavy snow in Tokyo but it's true that the weather was nice and the sight with beautiful mountains covered with snow was amazing. You can enjoy a lot when you visit there in winter season, they have a great view from each rooms, dining halls and hot spring. Also, the hospitality was amazing too, I planed a celebration for my bf but they helped us to make it a great time with the sweets plate says "congrats!" I saw some comments saying some negative words in this page but I do recommend you to visit there, you can enjoy traditional Japanese old culture which you may not enjoy in other KAI places showing some Japanese modern culture. Thank you so much for sharing the beautiful time! We will visit there again.
• NannB_13 (2/5): Disappointed! Not a high end luxury. Unprofessional manager. - We stay at the Hoshino Resort Kai Alps a week after they reopen, and we were every disappointed on the experience we got. 1. Check in took a very long time. We arrived around 4.30PM and check in took almost an hour. 2. Dinner need to be pre booked in advance otherwise timing is not an option for you. We were ask when we wanted the dinner either 5.30PM or 8:30PM. And we wanted early dinner at 5.30PM but hotel said the cook cannot prepare dinner at that time for us. 3. Dinner that was told to be included wasn't including for our second night stay. However they didn't mention when we check in. They even asked us what time to we want dinner. We only were told an hour before dinner time that our dinner isn't included before we were booked with an early booking rate which we got 20% discount. It would have be nice if they could have mentioned to us when we check in. 4. The onsen is always crowned with people. We went to onsen after midnight and there were still many people there. 5. The room is very dark and feel small from the layout. 6. The hotel was not leave up to its website description. There were not as many activity within the hotel. The space of each activity is small. If you like to join some of the hotel activity, you might need to queue up to get in the area of there activity. The picture you saw from the website for example the big igloo is smaller than a small kid can go into. 7. The property is small and not that many thing around the hotel. We went during new year and everything surrounded the area are closed.
• Lalap01 (4/5): Disappointed - A warning: if you booked the two-night early booking (with a 20% discount), dinner on the second night is not included. This was not made clear on their website when we booked (August 2016). We were not told when we checked-in and was even asked when we wanted our dinner. We were only told right before dinnertime on the second day when we returned from the slopes. This is a bigger problem here than in other places because the nearest other restaurants are not near and would require a trek in the dark through the snow. They allowed us to have dinner with an extra charge. Nevertheless, it felt a lot like we had been subject to a bait-and-switch. With the extra dinner charge, the hotel made back almost the entire 20% discount, thus negating the whole concept of an early booking discount. When we raised the issue with the hotel management, we were led into a long discussion of what was on or not on the website and a protracted debate on the meaning of “half-board”. The manager was not present during this discussion, choosing rather to use a junior staff to interpret and then disappearing into the background. Again, this is not a question of money (as anyone staying at the Hoshinoya Chains can attest to) but rather an issue of clarity and hospitality. It was not only the pricing that seemed a bait-and-switch. The photographer for the website deserves an award. The hotel itself is a disappointment. Given the reputation of the Kai and Hoshinoya chain and the beautiful photos online, we expected something better than the dark, cramped, old-fashioned rooms. Dinner was a mediocre attempt at a proper kaiseki meal. For a new hotel- and at this price- we had hoped for a special, luxury experience which we experienced at other Hoshinoya hotels (we will probably never stay at a Kai again and would opt for the much more superior and outstanding Hoshinoya brand). For this level of service and comfort, we could have stayed a traditional Ryokan, which would have had outstanding service and a touch of true Japanese culture. The only bright light in this experience, the reason for two and not one star, was the junior staff who tried their best to provide the best service and information within their capacity.
• alexng282 (10/5): Well furnished Ryokan with Star Service & wonderful Dining Experience - Hishino Resort Kai Alps was re-opened on 21 December this year and we were glad to stay there on the opening day. Obviously all the staff were well prepared to hospitalize the guests on this day and they demonstrated their professionalism, excellent service and attentiveness as well as dedication to make the guests enjoy during their stay. All the facilities and amenities were great, with public bath facing the tremendous snow mountain view and internal you would find the bath with plenty of apples. Regarding the dinner, we were deeply impressed by the food freshness, the chef innovation on creating new taste experience for the guests and the staff sincerity in explaining the dish one by one with patience. Special thanks to the team which makes a day for both of us during this winter at Omarchi Onsen!

Photos