RESIDENCE Il Lago
Location: Str Dunarii,nr.20B,blC, Cluj-Napoca, 400593, Cluj-Napoca, RO
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet access and take advantage of the vending machine during your stay.
Featured Amenities
Make use of luggage storage, a safe deposit box at the front desk, and an elevator for your convenience.
Cozy Accommodations
Relax in one of the 32 air-conditioned rooms with LCD televisions and stay connected with complimentary wireless internet access.
Book RESIDENCE Il Lago for a comfortable stay in Cluj-Napoca's business district, steps away from Iulius Mall Cluj and Gheorgheni Lake.
Important Information
- Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 11:30 AM
Instructions: The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours.
Amenities & Facilities
- Free WiFi
- Luggage storage
- Elevator
- Safe-deposit box at front desk
- Front desk (limited hours)
- Smoke-free property
- Wheelchair accessible parking
- Self parking (surcharge)
- Wheelchair-accessible van parking
Rooms Available
-
Room, Accessible (for people with reduced mobility)
2 Twin Beds
161-sq-foot room with city views
Internet - Free WiFi
Food & Drink - Mini-fridge
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Soap
- Paper towels
- Bed sheets not available
-
Senior Apartment, 2 Bedrooms
2 Queen Beds and 1 Double Sofa Bed
646-sq-foot room, balcony with lake views
Layout - 2 bedrooms and living room
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Washing machine, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 7 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Stovetop
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Soap
- Laundry detergent
- Paper towels
- Bed sheets not available
-
Family Suite
1 Double Bed and 1 Twin Sofa Bed
344-sq-foot room, balcony with lake views
Internet - Free WiFi
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Iron/ironing board and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Slippers
- Stovetop
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Soap
- Paper towels
- Bed sheets not available
-
Business Apartment
1 Queen Bed and 1 Double Sofa Bed
440 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Iron/ironing board and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Soap
- Paper towels
- Bed sheets not available
-
Standard Double Room, Balcony
1 Double Bed
194-sq-foot room, balcony with lake views
Internet - Free WiFi
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Rainfall showerhead
- Soap
- Paper towels
- Bed sheets not available
-
City Apartment, 1 Bedroom
1 Double Bed and 1 Double Sofa Bed
440-sq-foot room, balcony with lake views
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Washing machine, iron/ironing board, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 7 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Soap
- Laundry detergent
- Paper towels
- Bed sheets not available
-
Junior Studio Suite
1 Queen Bed and 1 Large Twin Sofa Bed
344-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 80-inch Smart TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, cookware/dishware, and espresso maker
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe
Comfort - Air conditioning, daily housekeeping, and fresh towels every 3 days
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Kitchenette
- Private bathroom
- Slippers
- Electric kettle
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Smart TV
- Soap
- Paper towels
- Bed sheets not available
-
Standard Double Room
1 Double Bed
172-sq-foot room with lake views
Internet - Free WiFi
Food & Drink - Mini-fridge
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Soap
- Paper towels
- Bed sheets not available
-
Apartment, 2 Bedrooms
1 Double Sofa Bed, 1 Twin Bed and 1 King Bed
660-sq-foot room with a balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Washing machine, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 7 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Stovetop
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Soap
- Laundry detergent
- Paper towels
- Bed sheets not available
-
Superior Triple Room
1 Queen Bed and 1 Twin Sofa Bed
344-sq-foot room with city views
Internet - Free WiFi
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Soap
- Paper towels
- Bed sheets not available
-
Penthouse
1 Double Sofa Bed, 2 Twin Beds and 1 King Bed
775-sq-foot room, balcony with lake views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Washing machine, double sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 7 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Stovetop
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Soap
- Laundry detergent
- Paper towels
- Bed sheets not available
-
Standard Twin Room
2 Twin Beds
172 sq feet
Internet - Free WiFi
Food & Drink - Mini-fridge
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Soap
- Paper towels
- Bed sheets not available
-
Superior Double Room
1 Double Bed
226-sq-foot room with lake views
Internet - Free WiFi
Food & Drink - Mini-fridge and coffee/tea maker
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Accessibility - Raised toilet seat
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Soap
- Paper towels
- Bed sheets not available
Guest Reviews
- Daniela (10/5): - Everything was ok the only down part is they don’t have enough plugs just one in the whole room
- Anisoara (10/5): - Excellent location, near Iulius Mall, walking distance to transit. Walking distance to grocery store and mall. The hotel reception people were very helpful and friendly. Rooms are clean, A/C in each room, washing machine provided for the business suites.
- Adrian (2/5): - There was a leak from the ceiling in the bathroom. When I notified the front desk they told me there’s nothing they can do and refused to give me another room
- Verified traveler (10/5): - Clean, great location, very nice room
- Istvan (10/5): - Smooth self check in
- Ioana (10/5): Great stay - Best place I ever stayed in. Staff was friendly and available. Beautiful view from the room as well.
- Darya (10/5): - Easy check in, clean rooms. Great experience.
- Maria (10/5): - Excellent service.
- George (10/5): - Highly recommended this place to everyone. Clean , quiet , everyone is very nice and helpful. We would return to stay at Lago every time will be visiting Cluj Napoca !
- Iulian Gabriel (10/5): - The location is absolutely amazing. Walking distance to Iulius Mall, where you will find many many food options, pharmacies, grocery store and high-end luxury stores for any last minute shopping. The building is well maintained and clean. Space is ample in the rooms and the amenities are adequate. I would stay again and recommend the place to anyone visiting Cluj Napoca
- Georgeta (8/5): - The staff that checked us in were very friendly.
- Marco (8/5): - Good location, next to main mall, transport was close aswell
- Rose (10/5): 1 night stay. Great choice - Location was perfect for shopping & dining. Seafood restaurant across the street was excellent! Place was clean, had the basic necessities. Check-in was a breeze & there is free parking with this booking.
- Lykahnu (8/5): - Nice area. Plenty of space in unit. Had all the amenities we needed.
- Ludmila (10/5): - We only spent there one “night”, however after 24 hours, spent in airports, a clean, fresh apartment with crisp sheets at 0400 hours, a soft pillow it’s all I could ask for!
- Bonar (8/5): - We liked that it was right next to the Iulius mall and the park so lots of dining and shopping options and a nice area to walk around. The room itself was adequate and clean. I liked the easy access because of the smart lock to enter the building and the room was the same code. Just had to take a photo of the code so we don't forget it.
- Kayleigh (10/5): - Stayed for one night and had a lovely time, room was great, clean and had all the facilities we needed. So easy to get to on public transport. Local area is amazing and the view from the rooms are beautiful
- Florica (10/5): - The staff was incredibly helpful and nice… Also it was clean and perfect location if you don’t want the busy city center… Love it and I will definitely come back…
- Laszlo (10/5): - Very clean
- Javier (10/5): - Perfect
- Branden (10/5): - Great
- Verified traveler (8/5): - Late check in worked well, room was clean and reception very helpful
- Andreea (8/5): - View was beautiful
- Diana (10/5): - Comfortable, quiet and plenty to do.
- Babak (10/5): - Really good! And on a great location
- Jeremy (10/5): - The host was very friendly and easily arranged taxis for our group to rhe airport. Room was very comfortable and clean with strong Air Conditioning. No fuss, quick check in.
- ADRIAN-NICOLAE (10/5): - Everything was perfect, thank you!
- Noldii (8/5): - Clean room Near shopping centre Nice staff
- Serban (10/5): - Very clean, quiet and private. Communication with host was excellent! Close to the airport and city center.
- Daia (10/5): Absolutely Wonderful - I had an absolutely amazing stay at this hotel. The comfort I felt throughout my stay was unparalleled, making me feel right at home. The staff at the hotel went above and beyond with their kindness and helpfulness, ensuring that every aspect of my stay was smooth and enjoyable. From the moment I arrived until the time I left, I was consistently impressed by their dedication to guest satisfaction. I can't wait to return to this wonderful establishment for another relaxing getaway with such an exceptional atmosphere.
- Bota (10/5): Amazing stay! - New building, perfect location near the Mall and the lake, clean and cozy room, underground parking. Very helpful and friendly staff, I will come back and definitely recommend it!
- Monica (10/5): - We stayed in the penthouse suit so it was very nice and spacious. The check in process was easy and smooth. Free underground parking was convenient. A little too far to walk to the old town but we drove and found parking which was fine.
- Howard (2/5): If you want to have a nightmare stay- choose this - Probably the most misleading hotel . Never in my life I had a worse service , being called crazy by the stuff. Downgrade from a room with balcony which we paid for and had a regular 4 m2 room .
- Dan (10/5): - Clean, quiet, and comfortable, plus a nice view from the balcony. Close to a nice mall and less than 10 minutes from the airport with a taxi.
- Stefan (10/5): - Absolutely incredible staff. Very clean, very good value. Definitely I’ll come back.
- Samane' (8/5): - Excellent location. The front desk/reception staff are extremely friendly and helpful. Room service and cleaning was a hit and miss
- Kevin (10/5): - We were only here for a very short stay, but everything was clean and in order. We had a bit of a hard time finding the place, but when we called, the front desk was very helpful in getting us where we needed to be.
- Gloria (10/5): - The hotel is centrally located. You can walk to many places or take the bus. Bus system is very good and cheap. The mall is just across the street. The property is fairly new and very nice. The front staff is very nice and helpful. The food is Romania is very good and cheap. I would comeback to this hotel.
- P (8/5): Fine - Small room, lake view, good shower. Reception helped.
- John (10/5): - Very convenient location for a 1 night stay. We stay here when departing from the Cluj airport on early morning flights. A short taxi ride to the airport for 26 lei. Very convenient to the mall for shoppong or a meal. Nice clean hotel and very reasonably priced.
- Jenny (10/5): Il Lago - Beautiful apartment, very well-catered and comfortable. Staff were helpful and friendly.
- Gelu Dan (8/5): A very good choice - Is a very good money for value option. Nice and well cleand, enough sleeping options for more people who doesn't want to share the bed. It has a nice view over the lake as well, and the position is great for everything
- Verified traveler (8/5): Good - It was a good stay with an amazing view
- AMIR (8/5): Nice place - Nice hotel very close to a big shopping center and a great view of the lake. The in-house parking was a major advantage
- Verified traveler (6/5): - Liked the view of the lake. Didn't like the bathroom, it could use a serious upgrade.
- Verified traveler (10/5): - Clean, beautiful place next to lake. Loved it!
- Verified traveler (10/5): - I liked everything about this property. Cleanliness, attention to details. The rooms by the lake have also a pretty nice view. I recommend this place.
- Verified traveler (8/5): - They called a taxicab at 4am for me and everything was so clean
- Oana (8/5): - Very clean and easy to access. I would recommend it!
- Verified traveler (2/5): - Terrible and even orbitz not good as b fore. They didn’t hello on time
- Ghiorghi (6/5): - Property was clean, shower was good with decent flow but the property is very noisy at night. I could hear everything the guys from the next door did, the walls seemed to be made of paper.
- Verified traveler (10/5): - Staff was excellent. Location was perfect. Very clean.
- MT (10/5): - Close to the airport, 10 min drive. Very clean, quiet , and the lake side/view a plus. Short walking distance to the mall. Receptionist very helpful.
- Verified traveler (10/5): - I loved the private balcony, the views and the staff was beyond friendly and helpful. I would recommend this property and if I get chance to return to Cluj, I would stay here again.
- Verified traveler (10/5): - Great stay. Very convenient location beside major shopping centre. Staff were so friendly and helpful, organising taxis, printing boarding passes, giving us information. Very impressed. Vending machine in hallway for snacks. There was a hair dryer in our room. Lovely balcony overlooking the lake. Will stay here again.
- hyun (10/5): - First time in cluj..for a wedding and was really pleased with apartment. Building and room was clean and spacious. Had all the amenities required. Staff were friendly and very helpful. Mall and shops across the street and 10min taxi to cluj centre. I would definitely recommend this place !!
- Verified traveler (10/5): - This hotel is excellent, the service the cleanliness and location, highly recommended and will stay again.
- Verified traveler (10/5): - The staff went above and beyond. They legitimately cared about you having a good time and went out of their way to help you. I’m sorry but I don’t know the name of the woman at the front (She is amazing). Loved the hotel, loved the location and most importantly the staff that make it fill like home.
- Verified traveler (10/5): Clean, close to shopping mall and great internet. - Nice apartments near the new part of town. Very good internet service, clean and nice view from the balcony.
- Verified traveler (2/5): Terrible service and attempted financial assault - Arrived after 10 PM after a exhausting trip across time zones, and the hotel was closed. I had to find another place to stay at the middle of the night. When I came back for the second day of my stay, the receptionist tried to charge me a cancellation fee. In other words, instead of paying for two nights (if which I used one, as I got locked out due to substandard customer service) she wanted me to pay for three nights. Her English was poor and she was rude. She kept telling me what I should’ve done differently to accommodate their ridiculous system. The only thing I should’ve done differently is staying away from this place...
- Verified traveler (10/5): - Great hotel in a good location. Only drawback was no ac units in the bedrooms just in the living room
- Barbara (10/5): Wonderful Hotel! - We were visiting family and had an amazing stay. Comfortable, clean and friendly staff. Great view from our room and to top it off we couldn’t get a taxi due to 3 festivals going on in the area so the owner took us to the airport so we wouldn’t miss our flight....service above and beyond. Thank you so much.
- Verified traveler (10/5): Very Nice - Excellent hotel. Note that check in closes at 10. We stayed here just because it was a good place to break a long drive during a vacation, but this place probably caters mostly to businesspeople. Very helpful counter staff are probably students from the nearby university. George at the front desk did a load of laundry for us late at night.
- Brian (10/5): Enjoyed our stay here - Really nice staff, large room, reasonable price, right next to the mall and other shopping/dining and also next to a lake.
- Verified traveler (10/5): - Great location, very nice welcome by Mihai and the room was clean and very comfortable. We would definitely stay there again!
- George (10/5): - Best hotel/apartment I've been in. Modern, nice, awesome location, great view, easy access, free parking, great staff, close to everything.
- avraham (10/5): Very recommended - New and Very beautiful hotel, comfortable with nice balconies with amazing views - especially in the upper floors, clean, excellent service and courteous, behind the big mall, very close to the lake. Prices are reasonable. Very highly recommended, there is nothing better in the all area.
- Verified traveler (10/5): Nice room, secure free parking. - Right by the Iulius Mall and 3 miles from the airport. Clean, with helpful and welcoming staff. Good value and comfy bed!
- Ana (10/5): - Clean room, helpfull staff, verry good location
- Verified traveler (10/5): Clean, new, very accomodating staff - Excellent hotel, very clean, convenient, quick and easy access to city centre by taxi. Excellent staff. Modern design.
- Eduard (10/5): - Great location - right next to a huge mall! TV had a lot of channels and bed was very comfortable.
- kirl (8/5): - very good location, across from a mall and approximately 10-15 min walk into centre. Surrounded by a park, quiet area. Room was huge, great beds, good air conditioning.
- Adina (8/5): - Modern , clean & nice rooms. Check-in and check-out was easy and staff helpful . Overall a very good experience.
- Thomas (8/5): Hotel in Cluj - Nice clean hotel, new building, close to large shopping mall with grocery store.
- Verified traveler (10/5): Great place to stay! - Brilliant location for shopping! Great for getting to the airport as well. Staff very welcoming and rooms clean and comfy:)
- sofi (10/5): Excellent - Nice please but a little difficult to find The staff are very nice and friendly
- Stephen (10/5): For a convenient 2* hotel this was unbeatable - I loved this place! Very reasonable and the friendliest manager that I can remember! he really took care of me and made sure that i wasn't ripped off by anyone!
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