Shosenkaku Kagetsu

Location: Yuzawa 318-5 , Yuzawa, jp

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Non-smoking rooms
• Air conditioning
• Restaurant
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Massage services
• Table tennis
• Ski storage
• Karaoke
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Kid meals
• Public Bath
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Ski storage
• Front desk (limited hours)
• Ski-in/ski-out access
• Free wired internet
• Golfing on site
• Playground on site
• Ski equipment rentals on site
• Water park access (surcharge)
• Free beach shuttle
• Spa tub (surcharge)
• Internet access
• Games
• Housekeeping on request
• Reception hall
• Ski lift privileges
• Snow sports gear
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Japanese-Style Room

  Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a bidet. The family room provides air conditioning, tatami, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 4 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Yukata
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key access
  • Window
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Deluxe Double or Twin Room

  The spacious twin/double room offers air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The twin/double room features a wardrobe, a safe deposit box, an electric kettle, a sofa and a flat-screen TV. The unit has 2 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Yukata
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

Guest Reviews

• Riku (9/5): -
• Alfred Joseph (10/5): Pricey but worth it. Highly recommended. - The hotel was easily accessible and very clean. The staff was very warm and helpful. The room was very spacious and comfortable. We had a very enjoyable and restful stay. The onsen was also a plus. Parking was also available. A bit on a pricier end but worth it. Even better if our room has nicer view of the town.
• Linda (10/5): Our stay was awesome especially the value for money wagyu dinner we had at the Original Wagyu Restaurant near our hotel - Very quiet and the staff is very alert to our needs! None
• HAN (10/5): 親切.溫馨.充滿人情味的飯店，非常值得推薦! - 這是一間傳統的日式飯店，每一位員工都非常熱情，並且樂於解決我所有住宿上遇到的問題，房間也是有重新裝潢過，並沒有一般溫泉旅館的陳舊感，非常值得推薦! （我特別喜歡接待我們入住的男性櫃檯員工，雖然我們因為班車延誤，而比預定時間晚抵達，但是他依舊充滿熱情，讓我覺得賓至如歸) 完全沒有，一個讓人流連忘返的地方!
• Jeremy (10/5): -
• Jing (10/5): -
• Péter (10/5): Fantastic hotel with exceptionally friendly staff, large super clean rooms -
• Linette (10/5): - Staff is wonderful they provide attention and good service. property is close to the train station they still provide pick up service which is very helpful. Beautifully maintained property. Onsen is nice None
• Andie (8/5): - The location is extremely convenient, within five minutes of the station and close to the ski resorts. The overall experience was smooth and well-managed, which made it an easy and reassuring choice for families. I have stayed at quite a number of Japanese onsen hotels over the past decade, across different regions of Japan. Unfortunately, this hotel did not meet the expectations set by my previous experiences. First, one of the senior front desk staff members (a female staff member) was not very friendly. I even felt that this unwelcoming attitude was directed specifically toward foreign guests, and her manner came across as somewhat arrogant. In contrast, a younger front desk staff member from Myanmar was much more courteous and genuinely service-minded. We stayed for more than 3 nights, and the housekeeping quality, particularly regarding the bed setup, was below what we would normally expect in Japan. The duvet was often not properly fitted inside the cover, giving an overall impression of carelessness. Lastly, the dinner experience at the hotel was also somewhat disappointing. It differed significantly from the traditional Japanese set meals we have experienced at other onsen hotels, while the pricing remained relatively high.
• luke (10/5): - Hot Springs were amazing, staff super friendly and willing to help us with anything we needed, and the complementary snacks and drinks were outstanding There was tea making facilities in the room but no coffee except for in the main lounge area
• Moonstar (8/5): -
• HIROTO (10/5): -
• Aster (8/5): Good location especially for skiing, onsens are wonderful - Friendly staff, use of onsen Futons were thin (we’ve slept in thicker futons that are more comfortable), cleaning of rooms only happens if you ask for it, dining options in the ryokan are very expensive.
• 于菁 (10/5): -
• Wei Wei (10/5): - Very clean room and awesome hospitality from the staffs. Offer private onsen with a fee. Bed and pillow are a bit hard but I do understand it's a tatami experience, so not necessarily a negative review. Just a personal preference.
• Wang (10/5): - 服務很棒
• Chun-Hui (8/5): 很棒的體驗，早餐也很好吃。 - 住宿地點非常棒，很方便，走路可以到，有行李也可以請飯店接送去車站。有溫泉，用品齊全。 無。
• Wan-Jhen (10/5): 雖然貴只能住一個晚上，不過那是我的缺點，不是飯店的 - 尊榮禮遇、房間又極大 溫泉也很棒，有去露天溫泉泡，正下小雪，真的好美 無，但許願大眾溫泉那邊能提供髮油產品
• Yih shyan (9/5): -
• ya-lin (9/5): Great and enjoy stay - All the staff are very friendly and nice None
• Rhys (10/5): - Great Liked it all
• Ussanee (8/5): -
• saim (10/5): - Güler yüzlü personel ve muhteşem bir konaklama deneyimi
• Carol (10/5): Wonderful stay! - Great location. The room was a really good size with a nice family area to sit at, heating was good. Very friendly and helpful staff. The onsen was wonderful. Really liked the lounge where we could relax in after dinner, and have drinks and snacks. WiFi was weak/nonexistent in the room.
• MingYu (10/5): -
• ShuChuan (9/5): -
• 楓雅 (10/5): -
• CHIALIN (10/5): - 辦入住馬上就很貼心 還有小點心 行李交給他們直接送到房間 退房還可以送到車站 服務很好 員工非常棒對小孩超級友善
• zhiyuan (9/5): -
• saad (10/5): - 1.Environment inside and out side view. 2. Very nice private hot spring. 3. Good hospitality Internet too slow but it's ok
• Christopher (9/5): -
• pritam (9/5): -
• Holly (10/5): -
• PingHuang (10/5): -
• Sau Chi (10/5): - 前台職員由入住到離開酒店都服務周到。剛入住時，職員會幫忙抹行李轆，再由前台開始到房間，都慢慢地介紹酒店的設施給我們認識。 酒店內有漂亮的浴衣可讓女仕們選擇更換。除了要預早預約私人溫泉外，也一定要試公眾溫泉，泉水會更熱，可抒解疲勞，還有戶外溫泉也是很舒服。 另外，酒店在特定時間有小食飲品提供，也要留意清酒放題時間，我們很可惜錯過了。 最後，真的很喜歡這間酒店，除了酒店房外景色優美，佈置也花心思外，職員服務真的滿分。因為下毛毛細雨，又有小朋友同行，臨走時職員表示可送我們到車站，真的感到很幸福。下次一定會再入住。 P.S. 在澡堂試了臉部去死皮清潔液，連我先生也讚不絕口，也覺得美容液很好用，最後臨走時，我們都在大堂買了一套。
• Seow (9/5): Big room and clean toilet. - The staff prepared a small bottle of wine for our honeymoon celebration, which was very lovely. They also provided free-flow sake and wine during specific period. The toilet is clean. We still prefer a bed frame rather than a futon in terms of comfort.
• Justina (9/5): -
• THI NHAN (9/5): -
• Maciej (10/5): -
• silvere (9/5): - L’hôtel est vraiment magnifique, on en prend pleins les yeux des l’entrée jusqu’a la chambre, le salon gratuit pour boire de 17h à 20h était sympathique. Le onsen privé avec deux bains intérieur et extérieur Le petit déjeuner était trop tôt ( créneau seulement de 7h à 8h30), après c’était vraiment très complet et très bon mais pour un hôtel de ce standing c’est triste de devoir de réveiller aussi tôt en vacances pour en profiter.
• Pinghong (10/5): - 免費的酒吧，地酒很棒！ 隔音很好，服務很貼心！
• Thim Loong (9/5): - Location & facility
• Amanda (8/5): Clean, spacious, and comfortable - The room was very spacious, the beds were comfortable, and the onsen was clean. I loved the ourdoor onsen with a slightly lower temperature. It was verge convenient to the train station, only a short walk with bags to the train. There was an unexpected onsen tax of 300 yen. While the amount was small, the costume of the room per night was high, and no other hotel, even cheaper ones, have added this charge.
• Leonard (10/5): Terrific staff and very charming - Onsen. Outstanding Staff and excellent service Booking has a problem with making sure meals are being provided and prepared. This is the third time it been a problem with the booking site
• Michael Cowan (8/5): - The staff, the onsen, the happy hour. It could be me confronting different foods, but I did not like the Japanese breakfasts or the kaiseki dinner. There were too many strange flavors.
• Riley (10/5): We were very relaxed and happy. - Excellent service by the staff. The size of the room. The fantastic onsen . Plenty of restaurants to choose from close by. Near the rail station. Shuttle was very helpful for our luggage.
• Shelly (10/5): - The space is very inviting. I loved that they supplied a kimono for me to wear during my stay. The bath was delightful.
• KUMIKO (10/5): 素晴らしい - スタッフさんの人柄が温かい。また訪れたいです。 ルームキーが一つしかないので、風呂の時間は困りました。
• Asumi (10/5): -
• Ak Muhamad Najib (10/5): Peaceful and established Ryokan with exceptional service and amazing Onsen - Traditional and luxurious property, most friendly and welcoming staff, large and comfortable room, awesome private onsen, complimentary rice balls and edamame for dinner Not able to book meals, but lots of restaurants and food available near by
• 陳 (10/5): - 從接待入住，到解說設施都很詳細，親切感十足
• Ayako (10/5): We were very well taken care of!!! - Amazing stuff, great location, beautiful scenery!!!
• Celestial (10/5): A highland get-away to return to in all seasons - The location is fantastic, just 5 minutes walk from Echigo-Yuzawa shinkansen train station and 5 min walk to Yuzawa Kogen cable car station, where one gets fabulous mountain views at the top. Once you step inside, it is a haven of peaceful relaxation with superb indoor and outdoor onsens. The lounge is a great chill-out area with a fireplace for the winter, and serves complimentary hot drinks in the morning plus sake and sparkling wine in the evening. The staff are so warm and they really made us feel like this place is our home away from home. Several restaurants just outside, plenty of food options. Next time we will try their in-house kaiseki that features local produce. All is perfect, we are planning to come back in autumn and winter.
• Yuuki (10/5): Great onsen hotel - Great onsen hotel located very conveniently close to the train station Nothing
• Wid (9/5): Superb -
• Ekasit (8/5): Very good - Stay here already 3rd time over past 8-9 years. Our room is big. Very good and comfortable place. Good onsen. Nice staffs... 🤩 This time no option available for breakfast and dinner, as it has limited and full... 😅 Internet slow...
• Chanakok (9/5): Superb -
• Rasa (9/5): Superb - The Onsen was beautiful and the room was spacious. It's my second time staying here and I can feel that the onsen bath indoor one, the temperature was too hot for me. But the outdoor one, because of the coldness outside, it was lovely.
• Greg (10/5): Exceptional -
• Harvey (10/5): Exceptional -
• Daniela (10/5): Spacious, clean and great location - Clean, spacious, comfortable and great location.
• Manuel Medina (4/5): - Tuve un problema con doble reservación y no hubo manera de resolverlo, si no reservas con anticipación el desayuno y la cena, no hay manera de que te den el servicio.
• Natalie (9/5): Superb -
• Hector (10/5): Awesome service - Staff and services are top notch! I was one of the best stays in Japan so far. The structure is relatively simple, but the service is so good that we felt very welcomed after our skiing trip. Wifi in our room was not very stable.
• Tee (9/5): Superb -
• Edward (10/5): Exceptional -
• Li (10/5): Beyond exceptional - EVERYTHING! NOTHING!
• CHIEH MING (10/5): - 房間舒適，溫泉也很好泡，服務人員也很好，晚上還有免費的咖啡跟零食吃，很放鬆
• Khakkhanang (8/5): Very good -
• Ryank71 (10/5): Wonderful traditional Japanese hotel experience with excellent staff. Highly recommended! - The traditional style of the hotel was excellent. The whole place just oozes with relaxing vibes, the bedroom was lovely and clean - the beds very comfortable and the private Onsen is a must. Great staff too, so welcoming.
• Alexandra (10/5): Just beautiful - Everything about this hotel is just so relaxing. The rooms are simple, but the staff are just so attentive and the spa is sensational - especially in the snow! The pillows take some getting used to for Westerners!
• Viktoriya (10/5): Exceptional - very cozy hotel, liked the staff - helpful and very polite. I will definitely return to this hotel
• Han-chien (10/5): Exceptional -
• Ai (8/5): Wonderful service. Private onsen was very nice but have to book it early. - It was clean. Very cozy and quiet. Onsen was great. And the service staff could speak good English. They helped to bring our luggages into the rooms for us too. 10 min walk to restaurants and Yuzawa Kogen to play snow or ski. The extra living room space can feel a little creepy at night.
• Kohana (9/5): Superb - Staff was great and warm, and spoke english well enough. Love the big japanese style room and yukatas provided. Futons were comfy and the small treats given were nice.The gardens were lovely. Lack of convenient power points. The carpet and walls could use some upgrades as old stains were very visible. Slippers were uncomfortable for people that don't have small or narrow feet.
• Withawat (10/5): Exceptional -
• Xuanhe (10/5): Exceptional - The hotel boasts a fantastic location, conveniently close to the station while still offering a shuttle bus service—perfect for tourists with lots of luggage. The spacious, modern Japanese-style rooms and private onsen create a truly enjoyable and relaxing stay.
• Willy (10/5): - Nice traditional old Japanese style stay. Though Breakfast is also traditionally Japanese style with rice! Yes morning Breakfast with rice, we still prefer bread or something light. Room extremely spacious compare to Tokyo city. Might need some renovations to upgrade tho.
• Tarita (10/5): Relaxing and beautiful! - The facilities are great! It’s just a few minutes walk from the station, the staff is super attentive, the food is delicious and the rooms are clean and comfortable. Totally worth it!
• Stephen (10/5): Exceptional -
• Jean (9/5): Great location, spacious rooms, friendly staff and very nice onsen facilities. - The Onsen was on site and very nice with outside private garden setting and 1 indoor pool. The rooms were very spacious with a nice small dining table and tea service. Great location next to train station. The bed was a little hard
• Neo (10/5): All you need to experience hospitality in a traditional japanese ryokan - Great hospitality from the staff, always going the extra mile, my family and I had a great time. This establishment is family oriented, has great onsen and bathing facilities, everything you need for a ryokan experience. The room is traditional ( and may be slightly dated), but very well maintained and exceptionally clean.
• Florence (5/5): Passable - Bf is good Location is quiet Better maintenance of the onsen n common areas
• Wilfrid (10/5): Japanese style rooms in a lively town. - The onsen was awesome. Room was large. The pillows were very uncomfortable. Almost like bricks.
• Sabrina (8/5): Very good - The room was very spacious. The futon bedding was so comfortable, had really good night of sleep. Was raining on the day of check out, got a free lift to the station. Meal plan had to book at least one day in advance (if still available), since the restaurant is small, we were too late to book anything.
• Jill (9/5): Superb -
• Verified traveler (10/5): 最高の宿 - とても気持ち良く過ごせました。 チェックアウト後にも温泉に入れたのは最高でした。 必ずまた利用させて頂きます。
• Yuji (10/5): Exceptional -
• Mei (9/5): Superb - Convenient location No bath towel at the Onsen, has to bring bath towel from the room.
• Niaya (10/5): 10/10 - Looking forward to staying again. Will recommend to everyone I know! - From the second we walking through the door we were greeted and made to feel very comfortable. The welcome matcha tea and sweets upon arrival was a pleasant surprise. All the staff were very friendly, offered great information for sights in the area, and made us feel at home. It was such a pleasant stay. The onsen baths were also very relaxing with a beautiful and spacious outdoor bath. Everything through the hotel was clean and decorated with great sense. There was really nothing I didn’t like, except I did not get a chance to order the meals, I would like to stay again and try the food as I’m sure it will be just as amazing as everything else I experienced during my stay.
• Jenny (8/5): Very good -
• Nicole (8/5): Nice staff, traditional experience and good location - Felt very traditional, good location Not sure why you have to give your car keys over every single time you come and go, I understand the shoes but the car keys is excessive
• Rasa (9/5): Superb -
• Andrew (8/5): Very good - The location is excellent, only a short walk from the main train station. The resort offers a shuttle bus to pick you up from the station. The rooms are really spacious and well designed. The outdoor onsen was excellent. Other than the comment below the staff were efficient and there were many at hand. The staff seemed a little cold which was surprising given the glowing reviews and it was a let down, maybe they were just over the busy season? It was subtle but some of the staff came across as impersonal and some guests appeared to receive different treatment. For example some guests were offered slippers when taking off their ski boots by staff in front of me taking my boots off and when I wasn't offered any slippers. Given the proximity to a number of ski slopes staff could offer information about where to catch buses or other resort information to guests that are clearly skiing - I just went to the visitor information centre for this info. because the front desk didn't seem that approachable or interested.
• Suppasak (10/5): Best stay and have a great moment here - It’s a bit difficult to book dinner meal there so next time I will not miss it . That’s a little issue about communication in English but most staffs are helpful and trying to help their customers a lot. Great recommend to make a ski program with co partner benri too
• CHIEH MING (10/5): - 這趟的旅行是去滑雪，旅館備有乾燥用的雪具室， 並且旅館出去就有公車站牌可以到雪場,很方便 此外，旅館內也有溫泉可以好好泡，有大眾池也有私人池， 和式客房不僅大並且該有的設施都有，每天清掃完房間完之後也會很貼心在桌上放上甜點以及補充冰水和熱水，整體住宿的體驗是很好的，下次來滑雪會再來住
• Yofina (10/5): I really recommend you come during the snow season, next to the bed there is a large window and the view is really beaut - Traditional interiors with and architectural details can exude warmth and homey ambiance Nothing
• Soh (10/5): Exceptional - Nice Ryokan n food is very good 😊
• James (10/5): Great place for winter sports with family - Excellent service, friendly staff, clean room. Good location to everything
• Thibaud (9/5): Superb -

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