smartments Wien Hauptbahnhof - Serviced Apartments

Location: Gertrude-Frohlich-Sandner-Strasse 15, Vienna, at

Star Rating: 8.3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Allergy-free room
• Lower bathroom sink
• Emergency cord in bathroom
• Staff adhere to local safety protocols
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Key card access
• Television in common areas
• Express check-in
• Free wired internet
• Internet access
• Bulk dispenser for toiletries

Rooms Available

• Studio XL

  This apartment features a dishwasher and kitchenette.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Studio Twin

  This apartment features kitchenware and kitchenette.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Studio

  This apartment has a kitchenware, stovetop and microwave.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Window

Guest Reviews

• Veloza (10/5): -
• Lucas (9/5): Tolles Hotel am Hauptbahnhof. - War für den Eurovision Song Contest für die ganze Eventwoche über da. Herausragend in allen Belangen für diesen Anlass! Es war zu warm. Selbst mit heruntergedrehter Heizung und offenem Fenster.
• Ley (7/5): -
• Turan (10/5): -
• Julia (8/5): The accommodations worked out very well for us. - The room was spotless! The location was perfect being so close to the train station. We were within nice walking distance to the attractions of the city center. Online communication was non-existent. Could have used better lighting in the bathroom and there was no grading on the shower floor which made it very slippery.
• Stefan (9/5): Alles gepasst - Zentrale Lage, zweckmässige Ausstattung
• Tomoharu (7/5): -
• anthony (8/5): -
• Banerjee (5/5): Cheap accomodation and so is the facility - The checkin process was smooth. We gor very fast response to our queries by WhatsApp. The bed was good. TV have few english channels and other english channels are blank and could out of subscription. The room is tiny. It was very hot and uncomfortable even though with a fan and window open. The kitchen is also tiny and not enough utensil for cooking.
• Akar (9/5): -
• Maria (10/5): -
• Liakhovetska (10/5): - Прекрасна локація - поруч центральний залізничний вокзал., куди прибувають автобуси з України або висаджують біля вокзалу , до готелю 7 хвилин пішки. .До центру пішки до 25 хвилин. Привітний і професійний персонал.. Зручні номери, є необхідний посуд, плита, посудомийка, холодильник. Інтернет. Поруч продуктові магазини, як на вокзалі (нижній поверх) так і по дорозі до центру. Тихо вночі з вулиці. І незважаючи на велику кількість номерів, тихо в готелі. На мою думку, не вистачало електрочайника.
• Javid (8/5): - it was clean. Location was good There was only one set of towel, and you had to talk to a bot about every thing. It took a while and many chatting until I figured out how to find another set. There should be a phone number for assisstance
• Olha (9/5): Дуже задоволена зупинкою у цих апартаментах. - Саме найголовніше-це розташування до вокзалу лише 5 хвилин,а то і менше. Чисто в комфортно. Трошки було жарко і душно у приміщенні. Відкрите вікно не допомагало.
• Luka (10/5): -
• Paul (9/5): Very handy position 2 min only to rail station - Location great easy station access All good
• Daniel (9/5): - Location, ease of check in Lighting, bulbs missing
• Tracey (8/5): Clean and comfy apartment close to the station. - Great location for getting to the station I couldn’t get the cooktop to work and there were no instructions in English. No dishcloths or anything to wipe down the kitchen.
• Laura (10/5): -
• Jiraporn (9/5): Superb location - Superb location. Short walking distance from the station. Room is clean and practical. Have restaurants nearby. One observation is the quoted price can adjust down sharply in few months if you plan ahead. Thus, it is probably better to book a room with refundable condition so you can re-book with better room rate.
• Tony (3/5): Basic, with no care taken to be hospitable in any way - It wasn't dirty, the internet worked well enough Communication was difficult or non-existent, they would not store luggage for a short time before/after stay – and they are next to a train station, coffee machine but no coffee pods. The lift was broken when we were there.
• Jorocoxx (9/5): great place with great location - the room is really great, it's fully equipped and clean and comfortable. best part is it's really near to the main station just one thing, when i first arrive, i was given a code for the entrance, before i can get the access card. but there where no instructions that you need to press another button before the code. i struggled a bit cos i keep on inputting the just the code on the keypad but it's giving error and the staff inside didn't even help even when she saw me inputting the code multiple times.
• Gerasimos (10/5): -
• Francesco Tamma (9/5): -
• Dimitra (10/5): Τέλειο ! - Καθαριότητα, άνεση , τοποθεσία , early check in !
• Hugo (9/5): Mycket nöjd med allting! Kommer bo här igen om jag kommer tillbaka till Wien - Boendet är bra och ligger smidigt till Rummen var väldigt varma så och luften kvar kvav
• Ali (5/5): - Konum ve tabiki merkez Tren istasyonu yanında olması harika. Tesis genel anlamda temiz ve sessizdi. Erken Check-in ve ilk gün sabah valizlerimizi bırakmamıza izin verilmedi. Ücretli başka bir yere yönlendirdiler valizleri koymamız için. Üstelik tesisin giriş katında valiz odası yazan bir kapı olduğu halde. Tesiste çalışan yok zaten herşey online. Kimseyi görmedik.
• Vicenç (5/5): -
• philippe (8/5): -
• philippe (9/5): -
• Vanessa Nupan (6/5): - „Die Sauberkeit war eine Katastrophe. Überall Schimmel, den man problemlos mit dem Fingernagel entfernen konnte – absolut unhygienisch. Das Zimmer war extrem heiß und es gab nicht einmal eine Klimaanlage. Die Leitungen bzw. die gesamte Ausstattung wirken dringend renovierungsbedürftig. Außerdem gab es keine Möglichkeit, die Temperatur im Zimmer zu regulieren. Für den Preis wirklich enttäuschend.“
• Neumann (7/5): -
• Roland (9/5): Hoher Komfort auf wenig Raum - Ausstattung alles top und auf neuestem Stand: Küche, Arbeitsbereich, Schlafkomfort, Stauraum, Bad, Preis/Leistungsverhältnis und die zentrale Lage. Digital-CheckIn: Frühzeitig die Nachricht der Vermietung lesen! Ich versäumte es, entsprechend meine Unsicherheit beim ersten mal. Die Lage beim Bahnhof ist optimal für Durchreisende, für längeren Aufenthalt muss man die kühle Ästhetik der Umgebung mögen.
• Fatima (9/5): -
• Hayrettin (1/5): Temizlik çok kötü - Ulaşımm çok iyi . Temizlikk çok kötü .3 gün kaldık kimse temizlik yapmadıı .
• Anastasiia (10/5): -
• Shuyuan (9/5): - 在中央火車站對面，方便舒適乾淨 櫃檯沒有服務人員，每一層樓很多房間
• Adolphe EPPRECHT (9/5): Schöner genussvoller Urlaub - Die Lage ist phantastisch, nur 3 Minuten vom Hauptbahnhof entfernt. Kochgelegenheit im Zimmer (kleine Küche). fehlende Ablagefläche in der Dusche
• Marcus (9/5): Passt einfach - Soweit war Alles in Ordnung. Kleines Fazit: Der Teppichboden im Floor vom Aufzug bis zu den Appartments im 4.Stock könnte eine Reinigung vertragen.
• Max Johan Franciscus (5/5): nooit meer! - de locatie apparatuur, badkamer, receptie was afwezig
• Parandaporn (9/5): -
• Dana (6/5): Poor room with no staff available at property. - Location is perfect, close to Vienna main railway station. No staff. No facilities. Bed was very poor, like sleeping on an air mattress. Room was very hot, no air conditioning.
• Diego (9/5): Ótima estadia. - A localização é ótima, tudo muito novo e bem cuidado, ótimo custo benefício. Recomendo. A única coisa que poderia ser melhor é a cama.
• Hisuching (10/5): Convient and clean place to stay. - Right across from main train station convenient for country hopping. The apartment is small but has everything we need . It is quite new and clean. Contactless check in. Arrived on weekend, no staff available.
• Enrico (8/5): -
• Houman Aryan (6/5): - The location is perfect; just a 3-minute walk from Vienna Central Station, and from there you can easily travel anywhere. The kitchenette was practical and had enough dining ware for a comfortable stay. The bed sheets and pillows were also very clean. We were in two different rooms during our stay. The first room initially assigned to us had not been properly cleaned; I noticed food stains on the cutlery and some questionable marks on the toilet seat. I requested a room change through their AI assistant bot, and it quickly reassigned us to another room on a different side of the building, which was clean. Both rooms were quite dark despite having large windows. Unfortunately, the bed was too short and uncomfortable. We stayed for three nights, and every morning I woke up feeling tired and with back pain. There was no reception staff on-site. The AI bot was generally useful and responded quickly most of the time, although it occasionally provided inaccurate information. They also do not offer luggage storage services. Overall, I personally would not return to this apartment hotel, but I think it could still be a suitable option for younger solo travelers.
• Chien Hui (10/5): -
• PIERRE (8/5): Rapport qualité prix assez bon, seule la literie de notre chambre n'était pas confortable - Emplacement bien placé, au calme et très proche de la gare principale (attention ce n'est pas la gare du CAT qui dessert l'aeroport en 16minutes). La salle de bain WC est assez grande et fonctionnelle. La pièce à vivre est spacieuse et bien agencée : kitchenette complète, une table, une TV qui s'oriente dans tous les sens pour être visible de la table ou du lit. -La literie n'était pas confortable (chambre 222) : affaissement des deux côtés du lit : c'est le point négatif du logement -2 capsules de café pour 3 nuits réservées et pour 2 personnes (1 de plus aurait été le minimum étant donné le prix des capsules vendues au lobby : 1 euro la capsule) -Il faisait assez chaud dans le studio et nous ne sommes que demain mai.
• sandra (8/5): -
• Suyeon (8/5): - 중앙역 바로 주변이라서 위치가 너무 좋았습니다. 시설도 깔끔하고 주변에 마트가 있어서 생활하기 좋았습니다! 주말 이른 체크인이 안되는게 아쉬웠습니다. 체크인 전에 짐을 중앙역 사물함에 보관해야하는 불편함이 있었습니다
• li (10/5): -
• Lan Huong (8/5): - Easy checkin checkout process, all automatically. Good arrangement and facilities. Close to Belvedere palace and super close to Wien hbf which is very convenient for me to catch early morning train. Highly recommend
• Martin (8/5): -
• Kateřina (9/5): - chybely koše na tříděný odpad
• Denisa (9/5): -
• nebo (6/5): -
• Aws (7/5): - Zimmer war heiß und es gab keine Klimaanlage.
• Minh Duc (8/5): -
• Yayoi (10/5): 快適でした！ - 中央駅の目の前にあった！とにかくアクセスがいいのと、近くにスーパーがあるのも便利です。 キッチンがあるので、ソーセージなどを買っていただきました。 チェックインも事前に出来るので、スムーズに部屋まで行けます。 コインランドリーもありました！ 特になし！ 次ウィーンに行く時も利用します！
• Nickolay (10/5): - Location, reasonable price. N/A
• Priscila (8/5): -
• Verena Daniela (6/5): -
• Zuzanna (10/5): -
• Orsolya (9/5): -
• Barbora (10/5): -
• Luise (9/5): -
• Alba (9/5): Ideal. Ubicación perfecta. Limpieza y comodidad muy buenas. - La limpieza y tener lo necesario para descansar después de todo el día haciendo turismo (baño completo, cama y cocina con nevera). Destaco también la ubicación. Muy cerca de la estación de tren que conecta con el aeropuerto y cerca de paradas de autobús y metro para ir a otras partes de la ciudad. Además a penas había ruido en la calle lo que facilitaba el descanso. No hay nada malo que destacar. Quizás un poco pequeño pero para 1 o 2 personas que estarán casi todos el día fuera haciendo turismo o por trabajo está bien, es funcional y cumple las necesidades básicas de descanso, aseo y comida.
• Yong (8/5): - Perfect location
• Lorenzo (7/5): -
• Ψαρράκη (8/5): -
• yiyuan (8/5): 离车站近 交通方便 楼下的pizza店好吃 - 离火车站近 自助办理checkin 住的房间略小 打扫的不是特别干净
• Alicia (7/5): - La cocina, aunque no la usé, tenía todo lo necesario Olía a tabaco al entrar
• Carolina (8/5): -
• Nicole (8/5): -
• Tricia (6/5): -
• gaetano gioacchino (9/5): - La stanza è molto luminosa, la cucina ben attrezzata e moderna. La posizione è strategica vicino alla stazione centrale e collegata benissimo con tutte le attrazioni. Noi siamo stati il weekend e in quei giorni non abbiamo visto nessuno del personale
• Tabea (10/5): -
• Diane (6/5): Good value and great location with kitchen. Wish it had a luggage check option - Great location, kitchenette, comfortable I wish there was luggage storage, I didn’t realize when I booked at it was an inconvenience
• Karla Deud (10/5): Excelente - Lugar excelente, na frente da estação de trem, tudo perfeito Não se Aplica
• Christiana (3/5): Clean but left disappointed - Conveniently located. Rooms are very warm and some studio layouts are silly - TV is mounted on wall but does not face you in bed whereas some rooms do. Limited service outside of “opening hours” where the team don’t know where additional items such as pillows or duvets are held. The advertise that there is no extra cost for number of people and you pay just for the room, but fail to mention that you can only ask for additional beds for all rooms apart from studio rooms (which is the most common and basic room on offer). Staff were no proactive in helping either. No luggage storage. This is NOT a hotel - do not book if you are expecting a decent level of front desk service.
• Marco.Marelli (9/5): - Staff was very helpful, Miriam printed some musuems tickets I needed for my visit. Backoffice was good too. Everything that was missing from the room was provided the day after. The location was very good near main station and metro.
• VOLODYMYR (10/5): - Всё ок
• Vardosanidze (7/5): -
• Volodymyr (10/5): - Comfortable and equipped apartments near the central railway station. Convinient transport interchange. Supermarket is in 200 meters.
• Xiker (9/5): Perfecto para pasar unos días. - Buena ubicación, al lado de la estación principal. La habitación y el baño son bastante grandes. La cocina es pequeña pero funcional, tiene lo básico para cocinar. Incluye lavavajillas. No vi nada sucio ni en malas condiciones. Tiene un sistema de check-in online para conseguir las claves de acceso y generar tu propia tarjeta de entrada a la habitación. Aunque por lo general, suele haber alguien en recepción para ayudarte, en caso de que no te aclares.
• Andrea (9/5): -
• Conchi (9/5): - La ubicación, cerca del metro, estas al lado de todo en nada
• schmidi12 (9/5): - gute lage sauber einfacher check-in und out
• ericadolphin (7/5): - 1.離中央車站很近, 大概走路3分鐘會到。 2.工作人員在whatapp上回覆很快 1.週末跟國定假日整個櫃檯都沒人，有問題只能透過whatapp,偏偏入住兩天是週末，房間蠻熱的，想借電扇都沒辦法 2.說三天前就會聯絡要怎樣線上checkin,可是也沒聯絡，還是去問才給指示，而且給的link根本不是我預定的飯店，來回聯絡四五次才給正確的公寓住址線上checkin,而且就算線上checkin完，到飯店時還是得再透過機台領取房卡，飯店只有三台機台，擠超多人。 3.房間一打開就有超重的房間清潔劑的味道，開窗戶一整天（而且窗戶只能開一小縫）味道還是超重。 4.簡易廚房沒有燈，只能自己開手機的手電筒照亮
• Aditya (10/5): -
• Sonja (10/5): -
• Marc (6/5): Voor ons niet voor herhaling vatbaar. - De ligging is echt dichtbij het station, oversteken en je bent er. (Wel wat verder weg van het centrum) Zodra je binnenkomt kun je je eigen kamerpassen aanmaken, lekker makkelijk en snel. De entree van het gebouw ziet er modern uit. De omschrijving ‘comfortabele bedden’ en ‘1 tweepersoonsbed’ kloppen ons inziens niet. Het bed is erg smal, mede door de kast aan de kant van de muur. Het bed dat wij hadden was niet heel comfortabel, het was doorgelegen in het midden waardoor je bij het omdraaien al snel tegen elkaar aan rolde. Ook hadden wij de pech dat er een grote groep jongeren bij ons op de gang was, helaas herrie tot in de late uurtjes.
• Chi Ya (8/5): - 設備齊全而且蠻新的～ 不過燈光偏暗🤣 隔音沒有很好，晚上會聽到路人講話的聲音，要自備耳塞
• Isabelle (7/5): -
• Xizi (7/5): It it were 65€ per night, I would not have complained. Since it costed me 165€ per night, I would not give it a higher r - Location Toilet paper
• Maria Rosa Lea (8/5): - Location No fresh towels. Stayed for 6 nights no cleaning no coffee refills,no sponge for dishes no paper towel.
• Miklos (7/5): They get away with a lot because of their excellent location - You can not get any closer to Wien Hauptbahnhof than this. This offers excellent connectivity to wherever you want to go. Despite it's location you can't hear anything from the trains which is a plus. The receptionist - when she's available - is very nice and friendly. She went above and beyond to help anyone that needed it. The kitchenette is almost fully stocked and will have most things that you need. The on site laundry is convenient and is at an okay price of 5 Euros. I have the impression that whoever designed the rooms favored form over function. There's these tiny things that are just plain inconvenient or irritating. For example, the shower door opens onto the towel rack side meaning you have to almost climb over the door to get to your (heated) towels. Other thing: There's a small table in the room with overhead lamps. The chair is placed such that when you stand up you bang your head against the lights. Looks cool but inconvenient. There is nowhere to put your toiletries in the shower. Even the supplied shower gel is balancing on the faucet which screams student dorm or worse. Surely a rack can't be that expensive? The water pressure in the shower could have been better. The change from "lava" to "lukewarm" was only a couple of milimeters with the handle. The "smart" TV only lets you screen mirror but doesn't have streaming apps etc. There's a light strip in the kitchenette that has a blue LED to indicate where you have to touch to turn it on. This light ILLUMINATES the entire room at night which is just insane. I didn't find a way to turn it off fully. You can only get hot water via the coffee machine dispensing it. A kettle in the room would have been nice. There's no room safe which is a bit unfortunate but not a big deal overall. The AI chatbot via WhatsApp is borderline useless. Can't get late check-out and it can't even tell me how much the laundry costs. Reception is not manned all day through, or on the weekends and public holidays. Some parts of the room could use some maintenance. The induction cooktop has been cracked, and the room walls have dents and scuffs and other marks on them.
• Wolfgang (9/5): -
• Olga (9/5): -
• Mark (7/5): - Location Limited kitchen supplies

Photos