Pan Pacific Beijing
Location: No.2 Huayuan Street, Beijing, cn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Prime Location in Xidan Area
Pan Pacific Beijing offers convenience being a short walk from Forbidden City, Tiananmen Square, and Xinhua Gate. The hotel's 24-hour front desk and free WiFi ensure a seamless stay.
Nearby Attractions and Transportation
Adjacent to Xidan Joy City and a quick walk to Xidan Metro Station, guests have easy access to Dashilan Street, Qianmen Street, and Shichahai Area. The proximity to Beijing Capital International Airport makes travel hassle-free.
Comfortable Rooms with Hot Tub
Each room at Pan Pacific Beijing features a desk, TV, and a private bathroom with a hot tub. Relax in the seating area provided in every room.
Book your stay at Pan Pacific Beijing for a memorable experience in the heart of Beijing.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Packed lunches
- Karaoke
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Concierge service
- Wheelchair accessible
- Kid meals
- Heated pool
- Emergency cord in bathroom
- Personal trainer
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Broadcast Live sport events
- Cooking class
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Self parking (surcharge)
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Pool toys
Rooms Available
-
Executive Room, 1 King Bed
1 King Bed
484-sq-foot room with city views
Layout - Dining area and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - Shared accommodations
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Shared accommodation
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Desk chair
-
Executive Room, 2 Single Beds
2 Large Twin Beds
484-sq-foot room with city views
Layout - Dining area and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - Shared accommodations
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Shared accommodation
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Desk chair
-
Premier King Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Air purifiers
- Hand sanitiser
-
Premier Twin Room
Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
-
Special Offer - Deluxe Double or Twin Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
-
Pacific Club King Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, executive lounge access as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
-
Pacific Club Twin Room
Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, executive lounge access as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
-
Deluxe Family Room
Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
-
Family Suite
The spacious suite features 2 bedrooms and 2 bathrooms with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
-
Deluxe King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Air purifiers
- Hand sanitiser
-
Deluxe Suite
This twin/double room has a electric kettle and tumble dryer.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Air purifiers
- Hand sanitiser
-
Premier Suite
This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, executive lounge access as well as city views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Air purifiers
- Hand sanitiser
-
Deluxe Twin Room
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Air purifiers
- Hand sanitiser
Guest Reviews
- 黎蠍子 (8/5): 前台人員服務非常好.有問題馬上解決 - 住宿地點便利..飯店前台服務人員非常親切與盡責..床好睡.枕頭也好睡 5星級飯店..房客還有抽菸的..吵鬧...淋浴間地板濕滑...馬桶沒有免治..
- Maria (8/5): Хороший отель - Локация была для нас хорошей в соотношении к цене номера. Номера чистые, завтраки и еда с хорошим и большим выбором. Шведский стол есть на завтрак, обед и ужин. Приятная администратор в зоне ресторана на завтраки и обеды и ужины. В начале мне показался грубым персонал, но возможно это было в результате неправильного перевода. К слову когда мы пользовались переводчиком через AI он часто додумывал и говорил слова которые я не произносила, возможно это было в две стороны.
- Ilona (10/5): Wonderful stay with spacious rooms and amazing breakfast - Pan Pacific Hotel was an excellent choice. Both the hotel itself and the service exceeded our expectations. The rooms were very spacious, large, and perfectly clean, which made our stay extremely comfortable. The breakfast buffet was outstanding — with a wide selection of both cold and hot dishes, so everyone could find something they enjoyed. The staff were extremely helpful, friendly, and very easy to communicate with. We also used the spa facilities — the massage was excellent, and the swimming pool was very enjoyable. Just keep in mind that a swimming cap is required for the pool. Another great advantage of the hotel is its location — very close to shopping centers and within walking distance of the Forbidden City. We would definitely recommend this hotel.
- Antonio (9/5): -
- Guillaume (9/5): - La chambre, tres spacieuse et tres confortable Le spa (non fonctionnel)
- Wilson A Tadeu (9/5): -
- ziya kafes (7/5): enough well. - Location is good, staff friendly, room enough wide. Breakfast average. Roof restaurant - bar was disaster. No design, no quality, no comfort but big expenses.
- Yulian (9/5): -
- AHMET RÜÇHAN (9/5): -
- Vincenzo (9/5): Breve soggiorno - Camera spaziosa , letto grande e comodo. Vista sulla città Cabina armadio senza ripiani per sistemare i vestiti. Colazione ottima ma non al livello degli standard europei
- Robert (10/5): -
- Robert (10/5): -
- Muhammad (9/5): -
- Alexandra (9/5): Очень приятный отель, персонал и локация - Ок На завтраке почти нет фруктов
- Jew Long (8/5): -
- Edgar (9/5): Overall, my stay at Beijing Pan Pacific was very pleasant and enjoyable. I will come back again. - I like its very modern and customer-centered design of the room, elevator, and hallway. The staff members were very friendly and helpful. I love the fact that a big shopping mall is just next door. I wish that it were closer to metro.
- Sergei (10/5): Прекрасный классический отель в отличном месте - Отличное местоположение. Прекрасный классический отель. Отличная уборка и очень хороший завтрак. Ну и самое главное это очень ответственные, дружелюбные и профессиональные сотрудники во всех подразделениях отеля. Была проблема с оплатой картой Viza, но благодаря стараниям сотрудников ресепшен оплата прошла успешно.
- Vivien (9/5): - Frühstücksbuffet, Zimmer.
- jing (4/5): -
- Kanapina (10/5): Хороший отель, дружелюбный персонал. - Чистота Все понравилось
- Ben (10/5): -
- Guest (7/5): -
- Yan (10/5): - We stayed in a big room for my family. Every thing was perfect. Clean room and kindly staff. My son enjoyed the swimming pool and my parents enjoyed the breakfast a lot. Very closed to shopping malls and restaurants. As a five stars hotel it really Worth the money
- Sittichai (5/5): -
- Geert (9/5): Goed hotel - De kamer was ruim en proper. De bedden zijn zachter dan gemiddeld in China. Het ontbijt was lekker maar er was wel veel lawaai, tenzij je in de ruimte boven kon zitten. Het personeel aan het zwembad was niet altijd even vriendelijk. Voor wie het niet gewend is: je moet hier met een badmuts zwemmen dus die moet je ofwel meebrengen of je kan er één kopen in het hotel zelf.
- Roman (7/5): - Большой и современный номер. Завтрак на 4 из 5. Дополнительная кровать была Очень жетская. СПА был грязным, в беспорядке и с неработающими джакузи и саунами.
- Lal-Akash (10/5): - Lots of feel good factor, no hidden charges, nice gym and pool. Several complimentary bottles of water and nespresso coffees. Leaving
- Szilard (10/5): -
- Abegail (10/5): - Clean and spacious
- Elife (7/5): -
- wong (8/5): -
- Huiyi (10/5): -
- Adil (9/5): -
- LI LUN (8/5): 房間設施 - 房間設計有巧思 有沙發及桌子能規劃行程，服務人員周到，旅遊規劃提供諮詢 ，積極且友善 蓮蓬頭水柱過小，且水溫不夠熱，押金制度宜更透明
- Yuan Jing (10/5): -
- Renata (7/5): -
- tharani (9/5): -
- Alma (10/5): Отель произвел приятные впечатления - Понравилось расположение отеля, в пешей доступности множество торговых центров, отель очень комфортный, персонал отзывчивый, очень красивые просторные номера, разнообразные вкусные завтраки Душевые в зоне бассейна не очень чистые, слабый wifi
- normtam (8/5): Impressive Hotel for A Family of Four - On our 1st ever trip to Beijing and travelling with my wife and 2 teenage daughters, we decided to stay at the Pan Pacific Beijing and selected a Family Room. There were not a lot of photos available on the booking website and details overall were scarce so hopefully this review helps. Consistent with the other reviews, the location really is ideal. Subway stations are a short 5-10 minute walk away and the Joy City Mall right next door provided not only great shopping but also a plethora of dining options. This neighbourhood actually has many malls and is very vibrant with activity. The main tourist attractions are also within close proximity. The Hotel staff overall was friendly and accommodating (even helping us load a bit of cash into Alipay). It is primarily a few front desk staff that speak a bit of English. The breakfast buffet was delicious with a good mix of Western and Chinese cuisine. The room itself was spacious enough for the 4 of us. The family room offers a full king size bed with 2 singles in the adjoining space that can be separated by sliding doors. The beds are soft and cozy. There is a small fridge in the room but no kitchen or laundry. One pain point for us was the fact there is only 1 shower requiring a rotation for the 4 os us to get washed up. The 2nd smaller bathroom is small and similar to a powder room. Storage for clothes is somewhat limited and we were forced to live out of suitcases lying on the floor. The room was clean and orderly although it is clearly evident that a refresh and modernization will be required in short order. Overall it was a positive stay and a hotel that my family and I would likely stay at again on subsequent visits. I feel the hotel is worthy of its 4.5 - 5.0 star rating and value for your dollar is good.
- Peter (4/5): Very dissapointing. Have stayed at Pan Pacific Singapore, excellent, but Being hopelessly poor - Japanese Restaurant Buffet Restaurant average food and closed lunch time early and taking food away before we had finished. Very few staff spoke even passable English. No Happy Hour which is common in the Far East. Terrible hotel driver who was not at airport on our arrival, drove badly, and even bumped into car in front because he was looking at his phone
- 秋华 (10/5): - 服务好 隔音一般
- chi ching (7/5): 整體感覺還不錯 - 1.地點位置非場好 2.大堂服務十分好，親切 3.我需要解決ㄉ問題都會盡力幫我處理 1.早餐因當日人較多，並未管制用餐人數，造成進入後無位可座，亦無人帶位，用餐區補料常有來不及狀況，餐點食物樣是過少，食物亦不好吃，性價比低 2.客房服務非常不佳，我們是三人住宿卻只給我們2人用品，使用過後桌面及清潔(含杯具垃圾)未清理，這讓握感覺最不舒服的地方
- Wah Sin (8/5): -
- Rosa (9/5): Maravilloso - Todo
- Ann (10/5): -
- Ying (9/5): - Location is perfect Pillow is a bit soft for me
- Sharon (8/5): -
- Marat (10/5): -
- Therese (2/5): Big deception - Pas de réponse au mail envoyé à la réservation. La plupart du personnel ne parle pas anglais. Après 6 nuits (soit environ 144 h) au tarif plein d'une chambre qui n'est pas économique, il faut insister lourdement pour avoir un cadeau de 2 heures sur le check out : ce n'est pas commercial. Aucune remise, aucun cadeau. Grande déception.
- Alexander (10/5): - Удобное месторасположение. Очень вкусные завтраки. Номера большие и чистые. Однозначно рекомендую!
- Suffian Zainie (10/5): -
- Robert (9/5): -
- priyadharshini (5/5): Not worth the money - It took us more then hour to check in
- priyadharshini (5/5): -
- patrickwong13 (10/5): 5 ⭐ standard hotel - Great hotel to stay in, all the staff will very helpful and efficient. There a shopping mall just beside the hotel, there is also a food store seem like open 24 hours just opp the street. Highly recommended this hotel.
- 真 (9/5): -
- Phil (10/5): - The staff were lovely, and very patient with my lack of Mandarin! I recommend!
- Xiaoshuang (10/5): -
- Pai (10/5): -
- booster26 (4/5): Give this place a miss - With over 8,000 hotels to choose from in Beijing, choosing a global chain like Pan Pacific comes with certain expectations. When those expectations are not met, one can’t help but question why the premium was paid. While this hotel is well located and outwardly equipped with all the trappings of luxury, it is very much a case of impressive hardware paired with largely absent software. Service throughout our stay was inconsistent and transactional, with little effort to make guests feel genuinely cared for. Upon arrival, we were a family of nine, including both elderly parents and young children. There was not a single seat offered during an already lengthy check-in process - where is your lounge area? Do people have to stand around all the time? While I could have overlooked the lack of seating, the process dragged on unnecessarily, and staff were unable to assist us efficiently despite our GHA Discovery Platinum status—which, regrettably, seemed to carry no recognition here. We were offered a room upgrade but declined in order to remain on the same floor as the rest of our family. In return, we requested breakfast for my immediate family of five. Only two breakfasts were provided. This is particularly disappointing given that we had booked a FAMILY ROOM designed to accommodate five guests. As a hospitality organisation, selectively feeding some occupants of the same room but not others is difficult to justify—especially when one of them is a young child, unlikely to “bankrupt” a breakfast buffet. The situation became even more baffling upon reaching our room. A FAMILY ROOM sleeping five guests was equipped with only ONE bathroom. When we requested a room change, we were informed that no family rooms with two bathrooms existed. This is a crucial detail that should be made explicitly clear at the time of booking. Five people sharing a single bathroom is hardly a luxury experience, regardless of how plush the towels may be. For readers considering this hotel: if you are booking for four or five occupants, this room configuration simply does not work. Matters worsened when my elderly father fell ill and required medical attention. While the front desk helpfully suggested a clinic and arranged ride-hailing, it did not occur to anyone to call ahead to confirm that a doctor was available. As visitors unfamiliar with the area, we relied on the hotel for guidance. In freezing -8°C weather, with a bronchial cough, my father arrived at the clinic only to be turned away. While I don’t place full blame on the hotel, a more proactive and empathetic approach would have made a significant difference. In similar situations at lesser-known hotels, we have received far more attentive care. We took these missteps largely in stride, but the final disappointment came when we were informed that we could not earn loyalty points because the booking was made through Trip.com. The business ultimately still goes to Pan Pacific—these are your rooms and your loyalty programme. That said, you’re welcome to keep the points. I’ll be taking my loyalty elsewhere.
- Oleg (9/5): Отличный отель в центре Пекина - Отличный отель центре Пекина, в пешеходной доступности несколько торговый центров с давно забытыми в России брендами, метро тоже в пешей доступности. Великолепный завтрак и по желанию обеды и ужины. Персонал во всем старается помочь гостям. Рекомендую к проживанию
- paradoxworld (10/5): Service excellence - Very good service by aaron. He goes the extra mile to serve the people. I appreciated the thoughtfulness and his meticulous planning to ensure the guests are well
- Lester (10/5): Very well taken care of and very comfortable! - Everything was incredibly well taken care of from start to end. Views were great and the location was very central. The breakfast was generous in variety and quality. The design was classic and luxurious, and cleaning and front of house staff were very helpful. The space perhaps needs a little bit of modernisation and update needed to overall design and room facilities! But that's just my preferences. The front lobby pickup area for cars feels a little cramped for a large hotel.
- focus666 (10/5): Going the extra mile - I recently stayed at the lovely Pan Pacific Beijing while visiting Beijing for the first time. After arriving on the high speed train from Shanghai to Beijing South Railway Station, I was pleased that I could board the Metro (Line 4) and ride just four stops north to the Xidan station which was just a short walk from the hotel. The Pan Pacific is ideally situated in the Xicheng District, which is close to the historic sites (e.g.; the Palace Museum / Forbidden City, Tiananmen Square, the Temple of Heaven, ...) yet retains a local flair. Should one have the desire/need to shop, the Joy City and Grand Pacific malls are nearby and offer every item from cosmetics and clothes to EVs and restaurants. My 12th floor Grand Double Bed room was clean, spacious, quiet, comfortable, and well appointed (with an amazing shower). The housekeeping staff did a commendable job of cleaning and restocking my room in a timely manner at my convenience. Each day I worked out in the spacious fitness facility which was stocked with well maintained and high quality equipment (ellipticals, treadmills, weights, ...). The first floor breakfast buffet was delicious, extensive, and very reasonably priced, offering a variety of tasty Asian and Western dishes. As a non-Chinese speaker, I consulted the friendly and helpful concierge on a variety of matters. He even procured me tickets for Tiananmen Square through the WeChat mini App (a non-trivial process for non-Chinese). All of the Pan Pacific staff went out of their way to make my visit a most memorable one. Shortly after checking out, I received a phone message while traveling on the high speed train to Hangzhou. The housekeeper called to inform me that I'd accidentally left my keys and (invaluable) USB stick in the safe. Upon arriving in Hangzhou, I called the Pan Pacific and I explained the situation to an exceptionally kind and helpful Pan Pacific employee named Annie. She located the keys/USB and offered to courier them to me in Shanghai (my destination following my brief stay in Hangzhou). Sure enough, upon checking-in three days later in Shanghai, my keys/USB were promptly delivered. Thank you for going the extra mile, Annie, your compassionate treatment coupled with the outstanding service I received throughout my visit has made me a Pan Pacific Beijing convert for life. I'm already looking forward to my next visit! Without hesitation, I highly recommend the Pan Pacific Beijing. (Disclaimer: despite my love of technology, this article was written solely by me with no assistance from an LLM or other AI tool.)
- 150pamy (10/5): Good location good service - Good service from front desk , helpful with queries. Room was big and comfortable too. Location was near some shopping malls
- meredithwH6213RE (10/5): Excellent service and room - Extremely friendly receptionist. Room is clean & spacious too!! 10/10. Would love to visit again if possible and would come back to pan pac!
- patricktY9580NN (10/5): Value Added Service - Very helpful and dedicated services provided by the front office staff. Definitely will stay at pan pacific again if I ever come to Beijing
- Aodh (10/5): -
- Bocheng (10/5): - Location is superb Nothing. All is perfect during the stay
- ivanlG836TB (10/5): Recommended - Location is good, rooms are space and well equipped, staff is friendly and helpful. Atmosphere and value meet your expectation.
- daninbath (10/5): A fantastic base for Beijing visitors - This is a great hotel for visitors to Beijing. This was our first time visiting China and the staff made it so easy for us. The rooms are well appointed and the beds are extremely comfortable. We didn’t use the pool or spa, but they both looked really good. The rooftop restaurants and bar is a great place to unwind after a day sightseeing. The hotel is very well situated for the subway and for local amenities like restaurants and shops. The best thing about the hotel though is definitely the staff. We were China novices and the staff at the front desk made every effort to make us feel welcome and to help us use the digital systems you need to make your trip work. They showed us how to use Alipay, booked taxis for us and gave us convenience water. They helped us translate when needed. I would particularly like to mention the friendliness and helpfulness of the staff members Aoom, Lynne, Wendy and Annie, for whom nothing was too much trouble. I would definitely recommend this hotel for other China travellers. Thank you!
- David (8/5): -
- Rambo44875 (8/5): Almost a 5 star - I would have given this a 5 star except the AC was off in the hotel and our room was at 26C and we had to request a fan in our room. We only stayed two nights. We would have enjoyed the heated tile bathroom floor if the room hasn't been so hot. However, the room was lovely with remote curtains and plenty of space. Nearby is only high-end shopping and you would have to take a car or metro to attractions or markets. The breakfast buffet was very good and staff were helpful.
- Gustavo Sergio (9/5): -
- JasonLSR1983 (10/5): Passionate hotel assistant - Eason is a very passionate, kind and helpful hotel assistant that you could find. He brought the luggage without you asking and guide you with all necessary information.
- CeciliaO957 (10/5): Good in room service - Nice and helpful guy, Assist and introduce the room detail and careful. Assit to bring the luggage to the room. And explain to us what we have in the room. Do and don't
- Purev (8/5): -
- Seungyoon Ban (10/5): -
- Fatma (10/5): -
- Mounir (9/5): -
- Corinna (10/5): - Sehr schöne Zimmer und alles sehr schön eingerichtet.
- David (9/5): -
- Sulaiman (8/5): - كله تمام لا يوجد
- tatiananD7902IN (10/5): Super warm and comfortable - This is our third time here and every time everything is perfect! The location is super convenient, close to shops, attractions, subway. The staff welcomes warmly and are ready to help in every situation! The room is clean, the bed is soft and the food at the hotel is very delicious! Strongly recommend it for family and business trips ♥️
- Kelvin (10/5): -
- Bharathi Raja (8/5): -
- mei loo (10/5): - Very comfortable room. No mistake to book this hotel. We stayed 6 nights .
- Yao (10/5): -
- Xuekai (9/5): -
- alexb943 (10/5): Great 5-star hotel at excellent location - I spent five nights at PP Beijing. Due to my discovery membership my room got upgraded to a suite, which was basically a two room apartment plus two bathrooms. Room was excellent, I especially liked the easily adjustable air conditioning which immediately responded when I would change the temperature. Breakfast was great, with Chinese and Western choices. Especially enjoyed the beef noddle soup, although I had expected maybe different types of soup on offer on different days. I visited the gym almost every day, which is fairly large and has new machines. I also went to the indoor swimming pool one evening, which I enjoyed. Location of the hotel is excellent, with only a 5 min walk to Xidan subway station. There are lots of shopping centers located directly next to the hotel. The service was excellent, hotel employees are very friendly and helpful and speak English. If I return to Beijing, I would stay there again!
- Azamat Saydaliev (9/5): - Staff and convinience
- Moudhi (9/5): -
- kittisak (10/5): Excellent - Located at central and food shop nearby -
- Firahs45 (10/5): Customer service is second to none! - This was my second time at Pan Pacific, my first time being before the pandemic. I can say with no reservation that the quality of service has actually gotten better compared to seven years. In particular, I want to give a shoutout to the two concierge that I interacted with: Mr. Jack Sun and Mr. Neo Song. Both of them were fantastic. Mr. Neo Song was especially accommodating, helpful and, overall, a pleasure to work with. If I go to back to Beijing, I will definitely stay at Pan Pacific, primarily because of their top-notch customer service.
- Badia Kashgari (5/5): Although it's a 5 star hotel I felt it was limited to locals only! - The bed was comfortable. The lighting system in the room and bathroom was nice and safe. Varieties of towels were provided daily. The room cleaner was attentive to my needs. The AC was adequate. the mini fridge consists of compartments and was practical. The staff did not speak English, and communication was so difficult for a tourist. TV channels in room were very limited only 1 or 2 in English and local only. No international satellite. The lobby area was not pleasant .There are no seats or sofas. they had an adjacent area to the lobby, but it closed very early. The AC was not cool enough in the lobby nor in the restaurants. All restaurants were very limited in menu. The spa staff is hard to communicate or understand your needs . I found overpriced services in spa. I had to extend my stay in the hotel to a total of 20 nights because I was hospitalized for 9 days at the time during which my room had no occupancy—only my luggage. I asked to be granted some privileges, such as a little discount in room rate, but they didn't.It was so hard to order anything to the room due to staff lacking in English communication.
- Iuliia (10/5): -
- Moudhi (8/5): -
- Desislava (8/5): James bond movie - Spacious hotel, feels like a James bond movie. Luxurious, welcoming and nice staff and quite convenient location. JASPER was of great help to us, suggested amazing restaurant for Peking duck meal, as well as other amenities we were searching for. Hotel is a bit old and you can tell, yet it is really well maintained.
- Alec (10/5): Exceptional -
- Säde (7/5): Good -
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