Suites by Vilar América
Location: CALLE 66 NO. 8-34, Bogotá, co
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Sustainable Accommodation
Convenient Facilities: Enjoy a restaurant, 24-hour front desk, and free WiFi. The family rooms and facilities for disabled guests ensure comfort for all.
Fully Equipped Units: Each unit features a kitchenette, flat-screen TV, and a private bathroom with modern amenities. Bed linen, towels, and kitchen essentials are provided for a hassle-free stay.
Delicious Dining Options: Start your day with buffet breakfast or local specialties at the coffee shop. Packed lunches are also available for your convenience.
Experience comfort and sustainability at Suites by Vilar América. Book now for an unforgettable stay!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 01:00 PM
Amenities & Facilities
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Packed lunches
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Public transport tickets
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Happy hour
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Junior Suite
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The suite provides a mini-bar, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as a quiet street view. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Board games/puzzles
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
-
King Suite
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The suite provides a mini-bar, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as a quiet street view. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Board games/puzzles
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Window
- Carbon monoxide detector
-
Standard Studio Suite
1 King Bed OR 2 Twin Beds
538 sq feet
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - 39-inch plasma TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Meal delivery service available
-
Apartment with Balcony
This spacious apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace, this apartment also features a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Board games/puzzles
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Window
- Carbon monoxide detector
-
Premium Studio Suite
1 King Bed OR 2 Twin Beds
753 sq feet
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - 39-inch plasma TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Meal delivery service available
-
Family Suite
1 King Bed and 2 Twin Beds
753 sq feet
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 39-inch plasma TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Meal delivery service available
-
Two-Bedroom Apartment
This spacious apartment comes with 3 living rooms, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, kitchenware and a microwave. The apartment features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 4 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Dining area
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Board games/puzzles
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Window
- Carbon monoxide detector
Guest Reviews
- GINO (8/5): -
- Natalie (6/5): Ok stay - Staff helpful.no bellhop.so both receptionist and housekeeper helped me to ger bags to my room. A. Reception they hold your bags for you.. Walking distance to eateries etc. Breakfast not bad but was basically the same daily except freshly made unsweeten juices were different. The liquid wash and hair products smell nice and works well. Nice big bathroom. I like the old time charm with somr modern feature. Lots of stairs to climb even before going to elevator and between floors even after elevator use.For someone with lots luggage thats an issue. Maybe thats why i was not given the room with all the amenitites i booked, but one unoccupied clean and close at the time. Breakfast being in the other building across the street. Tv remote need to be more user friendly,luckily i had other things to do on days wgen the rain fell heavy alk day.
- Alejandro (9/5): Great place to be - Location and facilities Tv and other amenities
- Peter (8/5): - breakfast was good, unfortunately they didn't have baby high chairs so it's difficult with a 20 month toddler no high chair for toddlers in the restaurant
- Sydney (10/5): -
- Renner (10/5): A gem and a great experience. - Very comfortable, spacious, clean, and quiet rooms; great breakfast buffet; professional staff that makes sure the guests’ experience is positive. They deliver what they promise. I highly recommend. It would be nice to have parking near by.
- Vasily (8/5): -
- Karima (8/5): - Hôtel très bien situé au cœur de Bogotá, avec un excellent rapport qualité-prix. Le personnel est au top, toujours aimable et disponible. Je recommande sans hésiter !
- Eric (10/5): - Lugar muy conveniente para viajar con grupos grandes, tiene todas las comodidades de una casa. Buena variedad de desayuno.
- Jittima (7/5): Ein ordentliches Hotel für anspruchslose Reisende - Wir hatten ein grosses , sauberes und ordentliches Apartment mit Balkon . Wer auf das einfache Frühstück verzichten möchte , kann sich hier sehr gut selbstverpflegen . Das Personal ist sehr freundlich ... wir konnten unser Gepäck für einen Trip nach Cartagena kostenlos im Hotel belassen . Die Wassertemperatur ist mit ca. 36-38 °C wesentlich zu gering , da man schon seit Jahrzehnten das Legionellen -Problem kennt , sollte die Vorlauftemperatur unbedingt hochgeregelt werden ! Der Wasserdruck ist so gering , dass man Mühe hat nass zu werden . In Intervallen ( ähnlich einem Kühlschrank ) springt immer irgendein Aggregat im , oder am Haus an , welches sooo laut ist , dass man nachts sogar davon aufwacht . Da es im Apartment keine Klimaanlage und im Bad keine Belüftung gibt , kommt es zwangsläufig zur Schimmelbildung .
- Ronald (8/5): - Pros -The suite was comfortable and spacious. - The breakfast buffet is very good. Con - We borrowed a blender, and they called our room looking for it after we had returned it. They stated they needed it for the kitchen, and it was the only one they had. Seems like the should by another one.
- Thomas (1/5): Never ever again - Nichts Sehr unfreundliches und arrogantes Personal Trotz bestätigter Buchung wurde der Zugang verweigert
- Vasily (8/5): -
- Michael Scott (8/5): - Many positives -- staff are all VERY nice/helpful, bed comfortable, breakfast excellent, and Stark gym nearby is awesome (Scan QR code in lobby, they have a discount and good price). BUT I had an unfortunate problem...I arrived late due to a cancelled flight. Check-in was smooth until I got to the room. It looked very clean but had a terrible smell (seemed like a pungent combo of body odor and excessive cooking of fragrant food). I went back to front desk immediately -- they did not have another room available but agreed to move me to a new room the next day. I slept 1st night with windows open under blankets, and my clothes and my body smelled of this room in the morning. The hotel staff seemed well aware of the source of the smell! The housekeeping manager was super nice/helpful! She arranged for a new room by 10AM and while it was a significantly smaller suite, it was nice and smelled good! Sadly, I had to negotiate and follow-up 3-times to get a credit for the difference. I paid for a larger suite with balcony and got a much smaller suite for 5 days. Initially, the manager did not think I deserved compensation, but eventually gave a restaurant credit for the price difference (I agreed to downgrade because of the smell, they had no other rooms). Neither room had a desk, but they did provide a VERY small desk upon request (Expedia and hotel website say a desk is included, but it was not standard in either of the 2 suites) All other parts of my stay were great!
- Jose (8/5): Hotel agradable y cómodo - La habitación es muy amplia y con todas las comodidades. La cama extragrande. El desayuno muy completo y rico. Todo bien
- anna (8/5): - Stanza ampia, colazione eccellente, personale molto gentile e disponibile Arredamento e bagno un po vecchi, acqua tiepida, mai calda..
- AMANDINE (9/5): - Desayuno increible Ubicacion perfecta Comodo Buena relacion qualidad precio
- Sergio (9/5): -
- Jose (10/5): Con ganas de Volver - Super accessible limpio y excelente personal
- Slavomíra (8/5): -
- Thor (2/5): HORRIBLE - STAY AWAY! - TERRIBLE TERRIBLE STAY. Please, for your own sake, avoid this hotel at all cost. I booked the Premium Suite, which was supposed to have “sound isolated walls” and it turned into a nightmare. They have a water pump that shakes the rooms every 10 minutes, and even so, we only had hot water for 5 min at a time most of the time. For 4 whole days and nights they had active constructions next door with guys with jack hammers, and we could hear the people talking through these super thin “sound isolated walls”. The internet’s wifi is so restricted that we were unable to work our day jobs properly. The “smart” TV was so cheap and old that the smart functions were completely unusable. The advertised “bicycle rental” isn’t there, and when asked about it they were going to “get back to me about that”, which they never did. I all these cases we complained to the hotel staff without they being able to do anything proper about it and when I asked then to address the manager about this, I never got an answer. I was never asked how my stay was or if they could compensate me in any way, and in the end they rejected it in general. Please do yourself a favor and do not ho to that hotel. It looks good at first, but it’s a door yo misery. - A frequent traveler.
- william (8/5): Great hotel with great staff - Clean modern well kept good restaurants Nothing
- Vladia (6/5): Very loud not close to anything - The staff was really friendly and the rooms were large. Beds were comfortable. It was incredibly noisy and loud. Pipes in the walls were loud, the old windows didn’t block out any outside noise. I could hear neighbors at 1AM. It was impossible to sleep even with earplugs. The kitchen was clean but old. The bathrooms were old, not updated.
- Tr (10/5): Exceptional -
- Mykhailo (10/5): Exceptional -
- Maricela (6/5): Dice que incluye traslado del/al aeropuerto - En la aplicación decía que incluía el traslado del/al aeropuerto y en realidad me la cobraron aparte sugiero que revisen bien si no que no diga que lo incluye
- Milos (9/5): Superb -
- Milos (9/5): Superb -
- Jasmina (8/5): simple stay in Bogota - the breakfast was ok, staff nice the location good, but not excellent the rooms were so much more better looking in pictures than in reality, the bathrooms small
- Jimbo (8/5): Good value for a suite and friendly staff if you can tolerate some minor annoyances - Pros: Hotel is in a good location. Good value for what you get. The King suite was open-concept and relatively large. The kitchen has a fridge with freezer, microwave, and stove/oven, and plenty of storage space, All of the staff were very friendly, thoughtful, and many speak English. Without their help, my experience would have been much worse. Good security, I always felt safe. The restaurant is nice, with excellent food, and they will deliver it to your room. Blackout curtains over the windows if you need to sleep in. Large TV has many channels in English as well as Spanish. Lots of pillows on the King bed. Big walk-in shower. Cons: Rooms and decor are dated. The Wifi has a strong signal but is highly censored - any content not suited for a 10 year old is blocked, as are all VPNs and many encrypted services by default (the manager was able to get my VPN unblocked so I could work remotely, but that took 2 days and an offsite IT tech to come to my room). No desk, and no good chair for working (dining room chairs are very uncomfortable. Refrigerator was very loud and if you have noisy neighbors, sound carries throughout the halls and walls, so bring earplugs. No temperature control in the room, though it stays relatively constant at around 68-70F. No ventilation in my room and no windows that opened, so the air got a bit stale. Mattress was sagging but still usable. Hot water can be intermittent especially during peak hours, and can take a long time to warm up. Kitchen has a new set of 4 pots/pans, but otherwise is very sparse - only a few plates/bowls/glasses, 2 settings of silverware, and 4 of nylon cooking utensils.
- Luis (7/5): Good -
- Salvatore (8/5): Very good -
- Claire (10/5): Exceptional -
- Patrick (10/5): Brilliant hotel, excellent staff, wonderful location - This is an outstanding hotel. I stayed for 2 weeks in Dec 24 and a further week in Jan 25. The facilities in the quiet, comfortable, well provisioned rooms are outstanding, the wifi is reliable and supports streaming, and the breakfast is constantly excellent. For those so inclined, there is a really good gym a minute’s walk away that’s easy to join for short periods. The hotel is also well situated for restaurants, bars and nightlife, and taxis to Candelaria and other tourist destinations are plentiful and really cheap. Above all, the staff at this hotel are truly wonderful - all of them - but Christian’s high standards, professionalism, and leadership is in evidence in every aspect of service delivery. This is a brilliant hotel that exudes Colombia’s reputation for friendliness and hospitality. This very seasoned global traveler couldn’t recommend it more highly. All good!
- Carol (10/5): Exceptional - Breakfast selection and the staff. Widh there was an elevator to get to the level.where the elevator is, I traveled with my dad whose.mobiloty is limited, but we manged the stairs.
- Laetitia (9/5): Superb -
- Patrick (10/5): A hotel transformed into a home by exquisitely attentive staff - I have loved my stay here. The rooms are well equipped, comfortable, quiet, and immaculately clean. The WiFi works perfectly. Breakfast is excellent: wide-range of choices, perfectly prepared with daily menu changes for the cooked option. The hotel quickly becomes a home because of the truly outstanding (very hard working) staff. Christian and his reception team (Geoffrey - excellent!), Carlos and his housekeeping colleagues, and the brilliant breakfast room team (chef and waiting staff). They all exceeded expectations and represented Colombia exquisitely. This frequent global traveller extended his stay, will return in January and will not tire of recommending this hotel. Nothing
- Verneri (8/5): Does the job of having a place to sleep - The location is good. Staff is kind. The shower, sink etc. are built for kids. For example the shower head in my room was so low you couldn't get under it while standing straight. Also just washing hands was a task.
- Verified traveler (4/5): - Service was great, kitchen 10/10 in hospitality,aswell as reception. They didn't have the option in the old tvs to log in on any streaming service and when we asked for a chromecast or firestick it took 2 days until it was installed in our room. The chromecast should have been there from day1.
- Carolina (10/5): Exceptional - Great Restaurant
- Virginia (10/5): Exceptional -
- Eduardo (6/5): - Me hubiese encantado que las suites tuvieran espejos grandes y comodos para poder vestirse bien, es un poco ruidoso perp aparte de eso disfrute mucho la estadia
- Kathleen (9/5): The staff are very good at making visitors feel welcome and comfortable, plus - Breakfast was very good with attentive staff! We will measure future hotel stays that offer breakfast against this high standard. Keeping the food hot does seem to be a challenge though. The large apartment was nice! We didn’t really need that much space in the apartment, especially since it effectively didn’t have a living room, just a large dining table and we didn’t prepare meals there.
- fernando (8/5): - Excelente servicio e instalaciones acorde al precio, el unico detalle es que no cuenta con aire acondicionado.
- Michael (5/5): Do not expect what you have booked! - I have been to this place 6 times so far and my first 4 reviews had been real enthusiastic. (which unfortunately has changed). This is the positive remaining: ideal location in the middle of Chapinero, everything you may need within walking distance, yet quiet. Huge rooms, clean, safe, good breakfast included 1. The hotel doesn't have a CRM- System and front desk personnel are changing very often. So there is zero return customer recognition. 2. The descriptions for room types are misleading (politely spoken, otherwise you had to call them partly fraudulent). The difference between a suite and a junior suite is a door, dividing the bedroom from the living area (which the suite has, while the junior suite is open) . This room type description is used anywhere in the world and it is very well known in Colombia as well. The Vilar America Suites gives a damn. All of their rooms (except for the apartments) are JUNIOR SUITES!!! with the bigger ones misleadingly sold as suites. So except to be placed in a junior suite, no matter what you booked. 3. I in fact booked an Apartment - I always do. For the second time in a row I was downgraded to a junior suite on this trip. The Apartment is important for me. It's twice the size and -with its closed bedroom - you can hold business meetings there. I again had to rent an external meeting room, though, on this trip The hotel is constantly overbooking specific room types, colleagues of mine had the same problem. Even worse: When you complain they first try to sell you the room they gave you as the room you booked. When you catch them lying by reservation pictures, they cordially offer a 15% discount, which is not even the difference of what you paid for and what you got, considering the initial prices upon reservation. In other parts of the world, we did simply consider this fraud. The hotel is okay only, if you do not mind, which room they place you in and you are tolerant versus a mentality of fooling clients.
- Edgar (7/5): Good -
- Verified traveler (6/5): - Three stars by global standards and four by bogota levels. Staff is very nice and helpful. Area is safe. Breakfast is decent. Place smells a little damp and sheets are not as clean as we like but it’s way better than most places around. I won’t mind staying again. Just not USA or Europe 4 star level
- Peter (4/5): never again - Room matches photos -- spacious -- patio was nice So many poor experiences with staff & services. 1. transportation from the airport which was recommended directly by the hotel was a no-call, no-show... took 1 hour to get in contact with hotel which said "the driver was a problem"... hotel did pay for a taxi 2. ordered room service which was never delivered -- again, no-call, no-show -- found out when I inquired about the status of my order that the kitchen closed at 8pm and my food would not arrive -- I ordered before 7pm 3. had difficulties with the lockbox / safe in the room and requested assistance, which finally came after 1 hour of waiting and multiple calls to request assistance... 4. ordered a coffee at the reception desk (with receptionist makes from a small machine located at desk), sat less than 10 meters away, in sight of receptionist, in the lobby waiting nearly 30 minutes & receptionist never made the coffee so I left... 5. I made changes to my reservation and the property sent messages confirming that I would be able to cancel for free & rebook... Now they are attempting to charge for cancellation despite prior messaging Other than the hotel covering the cost of my taxi, all other issues were met with a "we're sorry"... or "that's unfortunate"... no attempt at customer service or options / offers / compensation / solutions to remedy the issues / inconveniences / failed delivery of services
- Adil (8/5): Great family suites - Location was great. The 2 bedroom/2 bath suite was perfect for our family (Parents, 2 boys) - the second room had 2 single beds which was great for the boys. Full kitchenette including fridge/freezer with ice maker. Clean and spacious living space. Beds were short - anyone over 6 feet it may be a problem. Hot showers, but the water pressure was poor.
- Brigitte (7/5): Efficient for long stays - They provide apartment-like suites with a living room and a small kitchen which is great for long stays. The beds are comfortable. The maids are friendly. The breakfast is good but not exceptional. The hotel is correctly situated with restaurants and a supermarket nearby. Maintenance is poor and several things were broken or non-functioning. (hot water, light, oven). The kitchen are badly equipped (2 plates, 2 forks, 2 knives, 2 spoons, 4 glasses, a pan and some serving spoons). We had to signal multiple times to get some of the things to work. One of the room never got hot water in 2 weeks. One of the oven never worked. Even though e asked multiple times for the hotel to fix these. There was construction work nearby starting at 6:30 or sometimes 7 in the morning. Wifi does not work very well. Some of the staff at the desk are friendly others are not, it depends on the day and time.
- Ernestina (8/5): Very good - The hotel was very good, chick design and decoration. Front desk were very helpful and friendly. The rooms were very comfortable, exactly what we needed for a family travel. When I asked for late check out they had said yes the first day, and when I went to confirm later, they didn't have records of it. Then charged me a lot for it, and even though I booked one apartment with two rooms, they were charging me per each room. I just needed to get things resolved and didn't argue, but that wasn't right.
- James (10/5): - Jon, Gray and Gregory always have superb services. All out smile when they saw you and brings great hospitality. Can’t wait to be back next year.
- Kelly (10/5): I would definitely recommend Suites by Vila America - The staff and owner were wonderful and made my stay an enjoyable one. The food was outstanding. My suite was roomy and well apportioned. The facilities were very clean and safe. The owner and hotel staff went above and beyond expectations and I highly recommend them. Thank you for making my stay great! There is nothing at the hotel that needed improvement. I would have liked more to do in the neighborhood and for the neighborhood to be safer at night. However, that had nothing to do with the hotel. The hotel was outstanding in both amenities, value and especially the owner, staff and food. They made me feel very welcome and at home. Thank you!
- Jesus (10/5): - This was our first time visiting Colombia from the US. Our family of four had a 9 night stay and it was great. Very cozy and clean hotel with a personal touch, the staff made us feel welcome everyday. They offer transportation from the airport to the hotel at a very reasonable rate. Raul, the driver, was extremely professional and communicated with us weeks before we arrived and ended up driving us thru our stay to all of the points of interest we wanted to visit. Breakfast was abundant and excellent and the crew was always attentive to our needs, thumbs up to them. The hotel its tucked in a small street but only a few blocks from the main streets that have everything (all types of restaurants, grocery stores, pharmacies, bank ATM, Coffe, Mall) all at a walking distance or take one of thousand yellow taxies that are very affordable. Highly recommend Suites/Hotel Vilar for an easy, excellent stay in Bogota.
- Polykarpos (9/5): I will be happy to visit again. - The hotel was very comfortable, clean and with superb stuff! The room was old, but very well maintained. Internet was decent. Nice breakfast. The area is full of restaurants and bars. Some difficulty to communicate with the staff, but their politeness and service made up for any discomfort. No parking.
- David (5/5): Not for me - Good price and good breakfast The staff was friendly Old facility and not a good place to stay on your own. The location is off the beaten path and I was hesitant about walking around after dark
- Kristen (9/5): Superb -
- Chris (10/5): - We had the pleasure of getting the apartment, and it was just amazing. It's close to a lot of things and if you need it the hotel will help you with transport
- Michael (9/5): Superb -
- Estela (10/5): Perfecta experiencia - What an amazing hotel. Super clean, very hospitable and friendly. The breakfast crew was also extremely polite and easy going, no bad complaints here other than high recommendations. Nos encantó nuestra estancia. Estuvo todo muy limpio y todos muy hospitables. Los del desayuno también muy educados y amables. No tengo nada malo que decir de este lugar, muy recomendado.
- Christian (8/5): Very good -
- Olan (6/5): Nice hotel and great location. Shame about the breakfast! - Good location, spacious & clean rooms with comfortable bed! The breakfast was bad. The eggs had lots of shell in them 2 days in a row. The coffee and hot chocolate was also cold both days.
- Andrei (7/5): Good value for money safe and clean - Good location , safe, friendly staff Minibar items are overpriced
- Jaehyoung (8/5): Very good -
- Allen (10/5): - Nice, clean property, friendly staff, and very good breakfast buffet each morning.
- Fenlon (9/5): Villar America, a hotel that will suit your travel needs. - The staff were excellent. They answered all questions and if it was something they didn't know, they took the time to find out. The location was safe and easy enough to get around. It was a bit loud but they were doing some construction, so what can you do?
- Carolina (10/5): Exceptional -
- Michael (6/5): Pleasant - Perfect location in a relatively quiet side street, yet in the middle of Chapinero with all services a tourist might need within short walking distance. Very kind staff. Good price-quality ratio.. It was my fourth visit within 6 months. While the hotel was described as a hidden gem and got full 10 points on the first 3 visits, this time I had a couple of issues: 1. I am sensitive to noise and -as always- before arrival requested a quiet room, away from the street. What I received after 19 hours of travelling at 3.00 a.m. German time was the 180 degrees opposite - the loudest suite in the entire house, one of the very few rooms facing busy Cra. 8, on the lowest level. The suite was nice, yet no way of opening the window due to the noise. And that's a must in Bogota. 2. They offered another suite, which was by far not as nice but quiet, yet had other issues. There was a gap on the bottom of the door easily fitting as a mouse entrance (2cm). The window area in the bathroom was dirty and mouldy, The mattress worn out and much too hard. There was not even a place for unfolding your luggage. 3. I am in general missing the "welcome back" recognition, normal to frequent guests in other hotels. 4. The breakfast room was under renovation. They temporarily use a conference room for breakfast, which is much too small. No freshly prepared omelettes or the alike at the moment... 5. Before arrival I did request a conference room for one day for a meeting. It took a full five days and a reminder before they had the courtesy to answer and tell they won't have availability. If you treat frequent guests like this, you shouldn't be surprised not to have any, after a while...
- Niko (8/5): Recommend if you stay for a few days - The staff were really helpful and friendly, I loved the location. The room in the reality is a bit more worn out than on the pics. Very basic but clean :)
- Christian (8/5): Very good -
- Janice (10/5): Confortable - Excelente
- Rosshely (10/5): Exceptional - Muy serca a monsserate
- Ellen (8/5): Super close to excellent restaurants and Kr 7 Ciclovia. - Location is perfect. Staff were super helpful with bike storage and bus tickets. Thanks, Frank and Estefani!
- Christine (10/5): Perfect stay - The rooms are very spacious and clean. The family room I booked had two large bedrooms with double beds and two bathrooms. Amazing value for what you pay. We absolutely enjoyed our stay. There was literally nothing we did not like.
- Mike (9/5): Superb - The staff was very helpful. Great central location.
- Shiselle (10/5): confortable and spacious stay in bogota - everyone was super nice. was able to arrange transportation through the hotel and was very comfortable. the room was spacious and comfortable. bed was great. nothing
- Davide (8/5): If I come back to Bogota I will certainly back to hotel Vilar America - The staff was very professional, the breakfast was very tasty, the location as well
- LILIANA (10/5): - Excellent service and good service
- Eduardo (9/5): Excellent price per value! Basically an apartment, very comfortable, kitchen, living room! -
- Giancarlo (10/5): Exceptional - Accommodating great room! front desk staff very helpful. Breakfast was excellent. Initial room given had a strong smell of humidity and old due to poor ventilation even with the windows open. Luckily room was changed and everything was great afterwards.
- Rmajor55 (8/5): Very good - The renovated rooms were nice, had a comfy chair for watching TV. Breakfast was small portions and ran out of items often, it was better before the renovation.
- Andrew (9/5): Superb -
- Flavia (8/5): Pleasant - Spacious rooms with amenities for a lower cost than expected. Rooms were too cold with no heating system.
- Rodolfo (8/5): Very good - Very nice hotel. Good value for money. The staff is helpful and friendly. Especially Jorge. Definitely recommend it.
- Sandra (8/5): Wonderful stay - Excellent stay. Clean, comfortable, spacious room with a kitchen. Nice to have daily cleaning service and all of the staff were friendly and helpful. Nothing.
- Jennifer (5/5): Room was nice! The staff could definitely treat guests better. - The room was clean and comfortable. The staff were less-than-friendly. We had one evening where we were trying to figure out food and the man at the front desk was pretty rude when we asked about room service. And then the restaurant refused to do room service, even though they were open for another 20 minutes. Not the best way to treat guests.
- Sylvie (9/5): Great hotel - Brilliant location. So many cafes and restaurants around. Shout out for the small restaurant on the corner offering lunch menu of soup/fruit + mains like chicken leg, or pork. Very spacious two-bed apartment. Comfortable beds. Nice staff. A bit noisy outside of our room. The stairway can really echo.
- Michael (10/5): TRULY AMAZING best quality -price ratio in Bogota - I have been to plenty of hotels in Bogota before, mostly 5 star properties, but the vilar america beats them all. Employees are super friendly and accommodating. Location right in the middle of Chapinero is excellent, in a quiet side street, yet many shops and restaurants, ATM machines and other services in the direct vicinity. My apartment was huge and offered a big terrace to sit outside. It was equipped with all the amenities of a 5 star hotel, yet at a 4 star price. The 4 star suites by vilar america is managed excellent and they spend a lot of attention to details from a variety of pillows to choose from to bedside lights, to anti-slippery rubbers in the (rain Forrest) shower. Fully stocked minibar and lots of snacks at decent prices. You can buy and activate a Colombian SIM card for your mobile right at the front desk. I travel a lot, but this was the most impressive 4-star experience in a decade...
- Lourdes (10/5): Exceptional -
- Jan (9/5): I always enjoy my stay. I recognize staff that have been there for years, although they do not always recognize me. - Very attentive staff. Breakfast was ample and nicely done. No kitchen towels. The bathroom appears to be designed for someone in a wheel chair or limited mobility which is great but I am Not sure who designed it. There is no room or place to put toiletries. The sink itself is exceptionally small. It is only 26 inches above the floor and only has cold water. All towel racks are so low that the towels practically touch the floor and you need to lean over and reach down to find them. For a handicapped space the toilet is much too low at only 22 inches and the toilet paper holder is almost inaccessible, only inches from the floor and behind the toilet. When I arrived the porter had to practically slam the apartment door because the knob/lock mechanism was not functioning properly. I expected someone might come to repair it and when that did not happen I mentioned it to the desk staff the next morning (where it was politely noted).
- Rebeca (4/5): The location is great, but the staff wasn’t as nice as others hotels in Colombia, they didn’t answer the phone or Whatsa - The location The breakfast was the worst we have had in a hotel in a long time. Very poorly and flavorless.
- Versa (9/5): Superb - The reception people are great and location was the best. The bed was uncomfortable
- Jonathan (10/5): Exceptional - I loved the location and the spaciousness of the apartment suite I stayed in. The apartment had a spacious balcony and modern kitchen appliances. The king bed was very comfortable. The staff are wonderful, always attentive to help and very courteous. Breakfast was plentiful and varied. Very yummy!
- Lisa (6/5): would not recommend for a long stay - loved the breakfast staff - the rest were mostly unresponsive maybe the language barrier the suite with balcony was very comfortable - however, the kitchen was poorly equipped - no paper towels or dish towels - inadequate garbage bins - housekeeping was a little shoddy
- Hermes (9/5): Superb -
- Manuel (10/5): Exceptional -
- Numa (8/5): N/A - the service when we took showers the water went everywhere including outside of the bathroom area due to poor canalization for the water to drain properly
- Basil (9/5): Beautiful and different hotel in the heart of Chapinero. - It's a beautiful mid-century hotel. My apart-room were very nice size. Loved the couch n classic kitchen equipment. Will definitely stay again.
- Brian (8/5): Great Location Nice Hotel - Very nice hotel. Lots of restaurants and bars in the area. No counter space in the bathroom to place toiletries. Nice breakfast. The breakfast attendants are super friendly. Bed is REALLY FIRM. It's a little tricky to get the water temperature just right in the shower. The front desk staff could be a little nicer to people who are having guests or friends visit them at the hotel.
- Ethan (8/5): Very good -
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