Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Name: Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG
Address: 5311 Hetzell Street, Cincinnati, us

Location: 5311 Hetzell Street, Cincinnati, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Wheelchair accessible
Allergy-free room
Lower bathroom sink
Outdoor furniture
Coffee Shop on site
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Screens / Barriers between staff and guests for safety
Face masks for guests available
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
Reception hall
Secured parking
Swimming nearby
Bulk dispenser for toiletries

Rooms Available

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

2 Queen Beds
301 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Accessible bathtub
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Accessible bathtub
Suite, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed
301 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Room and bed type depend on availability check-in
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Queen Room with Two Queen Beds - Hearing Accessible

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This double room has a safe deposit box, a high chair for children, a flat-screen TV with cable channels and an outdoor dining area. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
301 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Standard Room, 1 King Bed, Accessible (Communications)

1 King Bed
301 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, and hydromassage showerhead
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Suite - Hearing Accessible

This air-conditioned suite is consisted of of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
- Hearing accessible
Standard Room

The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. Boasting an outdoor dining area, this double room also features a safe deposit box, a high chair for children and a flat-screen TV with cable channels.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
Standard King Room

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. Boasting an outdoor dining area, this double room also features a safe deposit box, a high chair for children and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
Queen Suite with Two Queen Beds and Sofa Bed

This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
Standard Room with Two Queen Beds

The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
King Room - Disability Access Roll in Shower

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Hearing accessible
King Suite with Sofa Bed

This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
King Room - Hearing Accessible - Non-Smoking

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Hearing accessible

Guest Reviews

Tracy (9/5): Very short stay but comfortable - Clean and seemed new. The couch in the room was comfortable to sit and watch tv. The walls seem to not contain noise well or someone was very noisy
Steve (7/5): -
Olivia (10/5): -
Jerry (7/5): - Location was good. Breakfast was good. Faucet in bathroom was wonky. We could never get it to turn on hot water.
Hollie (10/5): I would definitely stay here again. - It was far away from the highway. I didn’t have any problems.
Leslie (10/5): It was very comfortable -
Stacy (7/5): - Easy on and off the interstate, not far from downtown Cincinnati, quite area, and was easy for to get to the start line for the Flying Pig. Most of the power outlets did not work, I had to plug my phone and watch in by the microwave instead of by the bed. The room could use atleast one big light instead of using all the small ones to light the room, but we got by.
taylor (3/5): Overall the hotel was nice. - Coffee A guest staying at the hotel above my room was walking very hard all night. Soundproofing is needed. The ice machine was not working on my floor.
Leon (8/5): -
Kelly (5/5): Definitely not worth the price. - Best breakfast we have had at a hotel. Not quiet at all. Floors creaked. Heard doors opening and closing all night. Smallest tv in a king room I’ve ever seen. Water pressure was weak.
Nestor (4/5): front desk guy was very rude and also lady at the breakfast area they’re both asian - it’s a new building the staff
Robin (1/5): -
Brianna (10/5): -
William (7/5): If you’re just looking for a quick and easy place to sleep on a long trip this place will do. Breakfast was good. - Easy to find location. Restaurants nearby. Couch was badly stained. Nasty.
Khrystian (10/5): -
Shintaro (8/5): -
Angela (8/5): -
Dani (10/5): - Everything
dubois (10/5): -
Nikki (8/5): -
Kristin (8/5): -
Jamie (8/5): -
Amanda (10/5): -
Alger (8/5): -
Alexis (1/5): I believe the hotel needs more employees on duty - I was highly disrespected from your front desk employee in which I had to involve the police and now I have an open investigation toward him.
Terrence (2/5): Bad Experience - The guy at the front desk was very rude his name is Bob , After checking in room we found water on the floor in the washroom I reported it to the front desk for two days and the second day I was questioned like we did it but I took photos and you could see where they tried to patch it but the entire bowl was cracked, On my second day ,I received a emergency call and had to check out before my 3 day so I checked out before 10am and was told I would be charged for the 3 day because I made reservations for 3days , I said if I'm not here why I'm I been charged.
Alexis (7/5): -
Mario (10/5): -
Xavier (10/5): - I liked the stay and the vibe. Nothing.
Kali (9/5): A mini staycation away from the chaos. - My kids enjoyed the swimming pool and I the workout room. The variety of breakfast was much to my liking. It'd be great if breakfast lasted until 10a. That extra 30 mins makes a difference.
Domineek (3/5): Horrible - The pool was nice ig No towels clean i booked 2 queen suites to accommodate 12 ppl and we never had enough towels .
Alona (4/5): - I had to get one king bed because they didn’t have anymore of the one I booked
Lyric (10/5): -
Kayla (3/5): - It was cleanish The facility appeared clean at first, and we thought we had chosen a great hotel. Unfortunately, that quickly changed once we saw the pool—it was extremely dirty. You couldn’t see the bottom at all, and there was a large clump of hair floating in it, which was so disgusting I had to get out immediately. Back in our room, the sofa sleeper was stuck and difficult to pull out. When we tried to call the front desk for assistance, we realized the phone wasn’t even plugged in, so it was unusable. We eventually managed to get the couch open ourselves so our kids wouldn’t have to sleep on the floor. On top of that, the coffee maker didn’t work, and the noise from neighboring rooms—both next door and above us—was constant. There was loud stomping from the time we checked in at 3 p.m. until about 1:30 a.m., making it nearly impossible to get any sleep. For the price we paid, the experience was very disappointing and not worth it.
Nakyla (7/5): -
Leon (9/5): - This was a very nice facility! Clean A little hidden behind another large hotel!
Hores (9/5): -
Melanie (1/5): - The fridge was frozen up and made horrible loud noises all night but we couldn’t unplug it because it had 4 inch thick ice in the back, the WiFi didn’t work, nobody was ever at the front desk, when I pulled up outside the guy working seen us and took off to a closed door and made us wait 20 min in the lobby to check in, I have never seen a hotel pool so disgusting ever and I worked 20 yrs for a pool company, it was blue/green was full of toilet paper that stuck to my kids legs , bottle caps in the pool, all the lights in the pull were burned out so the pool was black and the front desk guy told us that the pool would be closed until 5 because they had to add salt to the pool and I asked him if it was a salt water pool and he said no so I asked him why salt and he said that’s what we do, the pool did not smell like chlorine at all Everything
Youkna (8/5): -
D'Osha (8/5): -
Charles (10/5): -
Latashia (10/5): -
McCulley (8/5): -
Latashia (10/5): -
kaylin (10/5): a very nice and peaceful stay will definitely keep this place in mind for future trips. - very clean, the staff was very friendly, great breakfast and overall experience was great. n/a
Esmeralda (8/5): -
Aliyah (8/5): -
Robert (5/5): - Location and breakfast were good. The elevator stopped working and after over an hour we had to walk up the stairs to our room.
Christal (9/5): - I was not up early enough to enjoy breakfast; however I did appreciate the convenience in location of this stay. I traveled for a concert, and the hotel was only a 15-minute commute. My only complaint was one of the receptionists whose name I did not catch. I asked if they had complimentary toothpaste and he questioned me as if I couldn't have been a guest at the hotel. It seemed very discriminatory. He was not the receptionist that checked me in; however, I'd assume that every worker does not see every guest and would treat every person on the property as a guest. He was the only worker that made my stay uncomfortable. The initial check in process was fine, and my interactions with housekeeping were friendly as well.
Michael (8/5): fine, good location close to everything. we rode the Cincinnati Dinner Train. - breakfast was fine. I don't eat eggs but other options were available like cereal fruit. no waffle maker
Arieona (7/5): - Nice place & pretty quiet No hot water staff said everyone used all the hot water so we had to wait until later to shower
Bambore (10/5): -
Lisa (8/5): -
Brophy (10/5): Nice breakfast and helpful staff - Clean and spacious NA
Cherednichenko (8/5): -
Latashia (10/5): -
Brent (10/5): -
Abby (8/5): -
Joey (10/5): Overall my wife and I was satisfied with all that was offered - The turkey sausage and egg omelet were really delicious well upon departure I was expecting a paper invoice instead of an email for a receipt
Armenta (10/5): -
Hazlett (7/5): -
Alberto Fernando (10/5): Puedo decir q aquí en EEUU no me había hospedado en un hotel q me sintiera tan encantado - Todo maravilloso Estoy espectacular
Jones (8/5): Overall good with a couple of unexpected unfortunate experiences. - Bed and breakfast. The shower faucet was backwards. The hot was cold and the cold was hot. Took me 15min to figure it out. Also, a couple of rooms around us were loud throughout the night. I only slept 4 hours the second night. We’ve been to this hotel previous times and loved it. This was a disappointment.
Asamiya (10/5): -
Jessica (8/5): Location was ideal. Good breakfast. Clean and nice. - Property was clean and nice like all the Holiday Inn Expresses we stay at. Close enough to downtown but far enough we felt safe and out of the busy area. Breakfast was good. Staff wasn’t as welcoming as we’re used to but nice enough.
Landon (10/5): I enjoy my stay - Clean n nice It seemed far away but good hotel
Walker turner (8/5): -
Daniel (8/5): clean, quiet room. free breakfast a plus. - free breakfast was good. room was quiet. waited at desk for about 12 minutes for a staff member to check in.
Terry (1/5): - The foreigner in charge at my arrival misinterpreted my expressing frustration with Amtrak's late arrival like I was frustrated with him and he misconstrued the significance of what I was expressing, Language barrier. From that point on it was a bad experience with him!
Karen (9/5): -
Andrew (10/5): -
Jessica (8/5): We would stay here again based on staff interaction and room comfortability. It was the best value. - My first interaction with the gentleman at the front desk was everything I wanted. He was kind and courteous and asked questions about why we were in town. When we checked out the next morning he remembered our plans and wished us a good trip. I appreciate when people care and take the time to remember and personalize experiences like this. The room was very comfortable and clean and quiet. The breakfast was good—my kids really loved the pancake maker. We also enjoyed the pool. The coffee maker in the room was hard to use, might have been user error but you basically had to hold it together on the top to make it complete the brew cycle. The pool could probably use a good cleaning as well. Lots of green on the sides and bottom as well as some buildup around the edges that was brownish.
Emily (10/5): - Wonderful staff!
Kathryn (8/5): -
Kimberly (10/5): - Clean and friendly staff
David (10/5): -
Emily (8/5): We overall loved it!! - The staff was friendly and everything was very clean!! The breakfast was good and there was plenty and they kept it hot and stocked. My kids loved and enjoyed the pool.. the area was clean and a nice set up. The beds were a little hard.
Lisa (9/5): -
Carla (10/5): Great will stay again next year. - The location was great and clean facilities. Awesome hot breakfast! Nothing
Christi (10/5): Great lace, good rate, would use again - The hotel was clean, had enough space and beds to sleep my family of 5, and my truck was parked right outside.y window so if the alarm had went off. I didn't like that the pool wasn't open all hours, there was a piece of metal stuck in the one outlet that I had to tell me kids to not touch after I seen it.
Theresa (10/5): -
Cassidy (10/5): NA - NA NA
randall (5/5): Mixed. Nice property, uncaring staff. - The location and room was great. The breakfast was good as well offering a variety of options. The in-room tv and the staff’s response to my issues with it. I stayed at the property Sunday and Monday and looked forward to watching some games. It seemed that the channels were not supported. When I told the staff the channels were not listed, they told me that they were. When I told them they weren’t and asked for help, I was told that they should be and there was nothing that he or anyone else could do to help.
Stephen (1/5): Staff was disrespectful.. room was very nice - Nice Check in clerk was very unprofessional to us.. he made us book the room on our phones... when telling us the system wouldn't let him!.30 minutes later while getting our pizza we witnessed him helping another couple get the same room we had even cheaper.. he was very nice to them..as he should have been with us. This is the first step in resolving this issue..I hope we can solve this problem at this level... this was unacceptable...
Madi (10/5): It was a great stay and makes me want to continue coming to this hotel when I'm in the area. - The breakfast was nice and hot, even when we rolled out of bed 30 minutes before they closed it. The room was nice and spacious, with a bed so soft I fell asleep while in conversation. The lights were a little odd. The main room didn't have an overhead light, just lots of lamps. It made getting ready for our event kind of hard, because we kept running back and forth to the bathroom mirror to make sure we looked okay. I know that's an odd thing to complain about, but our stay was really awesome and that's the only issue I can think of.
Amy (6/5): Good - The room was fine and the breakfast was very good. The bathroom was hastily updated, the faucet was not attached to the wall, and the quality was not good. The breakfast was good, but the milk was curdled
Jason (8/5): -
Sieglinde (10/5): Very pleasant - Breakfast was good. I did not get two queen bigs as requested.
Alvin (9/5): Room was clean. I had no issues as of yet and again I thought the service was excellent. - The young man at the service desk when you checked in if I had to grade between one and 10 and 10 being an excellent, I give him a nine very I thought he did his job very well I didn’t like the fact that the cups were not packaged in plastic and just stacked together unwrapped thought that was very unclean And not too healthy at this time of the year with the flu and everything else that’s going around the cup should’ve been packaged in plastic individually
Amy (10/5): -
Turner (10/5): - Its was nice and clean no bugs
James (5/5): King bed suite uncomfortable. - Clean and courteous staff, good location. Bed!!! It was so uncomfortable! Neither my wife or myself could sleep as the beds were way to uncomfortable. I got up j I st after midnight and laid on the super hard couch and was more comfortable all squished up on as opposed to the bed. Hence the score of 5 over all because sleeping at a hotel is the number one thing you pay for.
Maria (10/5): I like the hotel it is clean and comfy I love it. - Clean and comfy Nothing
Daisy (10/5): -
xia (8/5): -
jatinder (9/5): - Very neat clean, very good breakfast.
Kaitlynn (8/5): Excellent and affordable hotel! - The room was very clean and exceeded my expectations! Dispose being one of the cheaper hotel options in the area, I felt very safe and the quality of the hotel was excellent. Some of the treadmills in the workout room did not work nor did the second floor ice machine.
JEFFREY (10/5): - Great location and staff.
Hiromi (10/5): -
Damylette (8/5): -