Phoenix Chalets by HHG
Location: Hokujo 4690-2, Hakuba, jp
Star Rating: 5 Stars
Property Type: Chalets
About this Property
Luxurious Chalet-Style Accommodation
PHOENIX CHALETS by Hakuba Hotel Group, centrally located in Hakuba Village, offers luxurious chalet-style accommodation with free Wi-Fi and a fully equipped kitchen. The property is a short walk from Happoone Ski Resort and a quick drive from JR Hakuba Train Station.
Relaxation and Convenience
Guests can unwind in the hot bath or sauna, take advantage of the luggage storage, and even rent ski equipment on-site. The living room boasts a flat-screen TV, and the kitchen includes modern appliances for convenience.
Nearby Attractions
Conveniently located, the hotel is a short drive from Happo Onsen Hot Spring and Hakuba Village Olympic Memorial Hall. Explore the surroundings and indulge in the local attractions during your stay.
Book your stay at PHOENIX CHALETS for a luxurious and convenient Hakuba experience.
Important Information
Policies
Check-in: 04:00 PM - 06:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Free beach shuttle
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- BBQ facilities
- Luggage storage
- Massage services
- Ski storage
- Non-smoking throughout
- Concierge service
- Grocery deliveries
- Public Bath
- Outdoor furniture
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Delivered food - securely covered
- Happy hour
- Cooking class
- Ski storage
- Ski-in/ski-out access
- Free wired internet
- Ski lessons on site
- Tennis lessons on site
- Self parking (surcharge)
- Free beach shuttle
- Offsite parking discounted rates available
- Internet access
- Fishing nearby
- Snow sports gear
- Vegetarian menu options available
- Paddle boating nearby
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Family Chalet
1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds
Features a private balcony
Layout - 3 bedrooms and living room
Internet - Free WiFi
Entertainment - Smart television with digital channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub and separate shower
Practical - Washer/dryer, iron/ironing board, and phone
Comfort - Air conditioning and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Dishwasher
- Heating
- Slippers
- Kitchen
- Electric kettle
- Oven
- Stovetop
- Toaster
- Bidet
- Bottle of water
- Ceiling fan
- Espresso maker
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Separate living room
- No cribs (infant beds)
- Rice cooker
- Bedsheets provided
- Smart TV
- Griddle
- Mixer
- Toaster oven
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Paper towels
- Restaurant dining guide
- Freezer
-
Luxury Room (Phoenix One)
2 King Beds and 4 Twin Beds
Features a private balcony
Layout - 4 bedrooms and living room
Internet - Free WiFi
Entertainment - Smart television with digital channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - 3 bathrooms, deep soaking bathtub and separate shower
Practical - Washer/dryer, iron/ironing board, and phone; cribs (surcharge) available on request
Comfort - Air conditioning and heating
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Dishwasher
- Heating
- Slippers
- Kitchen
- Electric kettle
- Oven
- Stovetop
- Toaster
- Bidet
- Bottle of water
- Ceiling fan
- Espresso maker
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Separate living room
- Rice cooker
- Bedsheets provided
- Smart TV
- Griddle
- Mixer
- Toaster oven
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Paper towels
- Restaurant dining guide
- Freezer
-
4-Bedroom Chalet
This 3-story chalet crafted from Japanese cedar offers a large kitchen, a fireplace and a dining and living area with floor-to-ceiling windows providing panoramic views of the forest. A separate mezzanine level features a TV and a children's area with a foosball table. The chalet features hydronic floor heating, a gymnasium, a far infrared sauna facility and a deep Japanese-style granite bath. The chalet comes with a large flat-screen TV with Netflix. Free WiFi access is available. The kitchen comes equipped with a microwave, Miele oven, large refrigerator, dishwasher and a Nespresso Coffee Machine. Guests will find a large dining table and a lounge, in addition to built in wardrobes and private bathrooms with dressing tables. An office area with a desk and chair is also featured on site. A drying room, deck area, a garage and ski/board storage space is available for guests' convenience. A Miele washing machine and dryer are provided. A pet friendly chalet and an additional cleaning charge will apply.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
-
Two-Bedroom Chalet
This modern 2-story apartment features two separate bathrooms and 2 bedrooms. The second floor kitchen, living room and dining area feature picturesque views of the Happo One Mountain. The chalets are located near the Phenix Hotel, which offer guests immediate access to the property's concierge and other services. The chalet features hydronic underfloor heating and a large flat-screen TV with Netflix. Free WiFi access is available. A full kitchen comes equipped with a microwave, oven, large refrigerator, dishwasher and a Nespresso Coffee Machine. Guests will find a large dining table and a lounge, in addition to built in wardrobes and private bathrooms with dressing tables. A drying room, deck area and ski/board storage space is available for guests' convenience. A washing machine and a dryer are also available.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
-
Three-Bedroom Chalet
These modern 2-story chalets feature underfloor heating, large living and dining spaces and a fully equipped kitchen. There are 3 bedrooms and 3 bathrooms, and one of them features a deep Japanese-style granite bath. The chalet comes with a large flat-screen TV with Netflix. Free WiFi access is available. The kitchen comes equipped with a microwave, oven, large refrigerator, dishwasher and a Nespresso Coffee Machine. Guests will find a large dining table and a lounge, in addition to built in wardrobes and private bathrooms with dressing tables. A drying room, deck area and ski/board storage space is available for guests' convenience. A washing machine and a dryer are also available. A pet friendly chalet and an additional cleaning charge will apply.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
-
Three-Bedroom Chalet - Log Cottage
Guests will have a special experience as this chalet provides a hot tub. Featuring a private entrance, this air-conditioned chalet is consisted of of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and a shower. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the fully equipped kitchen. The chalet also has a barbecue. The spacious chalet offers a washing machine, a tea and coffee maker, a dining area, a flat-screen TV, as well as a quiet street view. The unit offers 5 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Slippers
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Guest Reviews
- Hidding (10/5): -
- Sean (9/5): -
- Michelle (10/5): Staff was very responsive and helpful. Will definitely stay here again. - Beautiful modern townhouse with full kitchen and washing machine. Perfect for a family on ski vacation.
- Angie (9/5): It was excellent!!! - Close to everything! And the shuttle service No bathroom on top level
- Ayaka (7/5): - 問い合わせのチャットがスムーズで安心でした。 シャワールームの仕切りが狭く、外に水が出ないように気を遣いながらのシャワーでした。
- Reangthongbaht (10/5): - ใกล้ลานสกี มี3ห้องนอน 2ห้องน้ำ
- KUMI (10/5): -
- Kano (9/5): -
- 高橋 (9/5): -
- Shiori (8/5): -
- Sandra (9/5): - A beautiful and cozy house in the woods. As a family of 5 we have been travelling Japan for 1month, mainly in bigger cities and wanted to experience nature for a few days. This is a perfectly quiet spot. The house is fully equipped with kitchen supplies, BBQ and washing machine. Unfortunately the whirlpool did not fully function - the temperature stayed cold and the jets were not functioning. We visited a nearby onsen instead ☺️ There is a free shuttle service from the train station, which was great. We otherwise only used public transport and the Hakuba village shuttle to visit some skiing lifts and lake Aoki. For us this worked fine, but a car might be recommended. The communication with the staff was excellent.
- Huah (10/5): We enjoyed - Private Double decker beds too low
- Tomoe (7/5): Good - Overall chalet The 2nd floor BBQ and benches Clean sheets Kitchen was big enough Basketball court Top rooms got too hot as heat rises and it was very dry air. Throat was rough waking up both days. It said hot tub on the site but when asking about it we were not allowed to use. After pushing back they agreed. Check out was 10 and usually other chalets are 11.
- Supharat (8/5): nice hotel, but a bit high price both staying and restaurant. - transfer support wait for long time for transfer
- Spedding (10/5): Exceptional -
- Wendy (9/5): Staff were excellent and they all work hard. They went above and beyond for travellers to Hakuba for the first time - th - Great location, good to be near hotel as well. Gregs access to the slopes.good chalet for sure. Just needed some more kitchen equipment, additional glasses.
- Teck (9/5): Well taken care of - Very very responsive and professional service team
- Masatoshi (10/5): - 外資系かな？と思いきや嬉しい対応をしてくれる素晴らしい施設でした。 プレゼントのお米が美味しくてさらに感動しました！ 焼き鳥屋さんのお料理もとても美味しかったです！
- Alex (10/5): A quiet, comfortable, and memorable stay in Hakuba during the summer - This is a place I will definitely revisit and recommend to all my friends. They responded to our early check-in requests, as we arrived too early to avoid heavy traffic during the holiday season. The room is super clean, and the equipment is handy both indoors and outdoors. Netflix is even signed in with an account per unit. The first time I stayed there was pre-COVID, and the service level has been very well maintained and even feels better now.
- Lidy (9/5): Superb - Recommend that towel rails be installed in both bathrooms
- Sharon (8/5): Very good -
- Richard (8/5): Convenient, well equipped, comfortable and clean for all 4 of us - The location in Wadano surrounded by trees was excellent but it would still be wise to have a car. The hot tub in the Phoenix Hotel just across and its cute bar was greatly enjoyed by us most nights. The management were always very responsive and friendly to the odd minor issues eg getting the TV to work No railing on staircase - risk of falling. Decor included a little too much in black - carpets, cupboards, sofa etc. My personal preference is always for lighter colours
- Hoi (10/5): Warm and cozy stay! - The chalet is clean and spacious, and very well equipped with a proper gym and large kitchen. Also love the hot bath in the house which keeps warming the water up during a bath. Lots of spaces to hang around in groups. Staff are super helpful and friendly, and always responsive! The chalet itself is at a great location, it also helps that the host offers free shuttle service to almost everywhere. Would definitely recommend!
- Chincia (10/5): Exceptional -
- Lisa (10/5): Perfect stay - would recommend :) - The chalet is just beautiful, plenty of room for a family, comfortable beds, no complaints at all. Can also use the services from the hotel just across such as the taxi shuttle, assist with making reservations, trips to supermarket etc. Staff were very helpful and friendly, made us feel very welcome. Location is great - short walk to the Kokusai lift (and Evergreen ski school), plus many restaurants and ski hire nearby). The hotel offers a shuttle to the lifts in the morning and back in the afternoon but no big deal to walk if you need to. We had a minor issue with the dishwasher and someone came to assist within two minutes ! We absolutely loved our stay and will be back. Nothing.
- Pui (9/5): Superb -
- Sebastian (9/5): Superb -
- Hoi (10/5): It was prefect and highly recommended. - The staff was very helpful with very quick response to our questions. The meals provided in the packages were fabulous. The whole chalet with new renovations was very clean. Nil
- Yuliya (10/5): Exceptional - Stunning huge well-equipped villa, a great location! can't fault anything
- Tomoyuki (9/5): Good Stay - BBQ grill Kitchen Living Bedroom Shower head Bath Tab Net window broken Dish washer no dry
- Ellen (10/5): Unexpected good stay - Breakfast is delicious The lighting in the bathrooms is better not controlled by the sensors.
- Isabella (8/5): Very good - thoughtful arrangement - onsen, coffee corner, in-house amenity, tissues, etc flexibility for checkout out. dining selection
- Stephanie (10/5): Exceptional -
- Ross (10/5): Exceptional -
- Ivonne (9/5): Superb -
- Kenny (7/5): Good -
- Matthew (10/5): Exceptional -
- Paul (10/5): Exceptional -
- Ting (10/5): A hidden Gem in the heart Hakuba. - The property is every bit true to its descriptions, spacious, clean, within easy access to the snow lift, restaurants and stores. The kitchen is very well equipped and all things in pristine and clean conditions. The manager, Miss Aya was extremely efficient and helpful (even though she was short staffed) but all requests were responded to in a prompt and highly speedy manner. The washing machine and the dry room was absolute godsend in dealing with the wet and sometimes muddy ski wear every day. Excellent value for monies and highly recommended for any families or group of friends traveling together. Nothing really. Just a note on the bath tube (which is very large) and does take quite a lot of water to fill, and it's heaven to be in but perhaps a little wasteful on resources.
- Joanna (9/5): Amazing place to stay in Hakuba. - Great chalet. very spacious. Had its own hot tub which opened out into the snow. Location was good. Not much communication with any of the staff/reception. All done online. Definately helps to have a car to get to slopes and restaurants easily.
- Rebekah (10/5): Luxe, warm privacy - Was worried at first about booking a chalet in Hakuba as we were coming by public transportation, but the hotel group's shuttle service and concierge were so helpful and we never felt like we needed our own car. Free pick up and drop off at the bus/train station, to the lifts and ski rental shops, restaurants etc. The location was also close enough to town that we could walk to restaurants at night. The private in-chalet onsen bath was a huge plus. A side note to future guests: if you find a lower rate on Booking than the Hakuba Hotel Group website, they say they will honor the lower rate plus a 5% discount.
- Ellie (10/5): Amazing Service, will come again - Very spacious, 3 x bathrooms, large lounge room. has front porch. drying room. Heated floors were great, never needed the aircon in Winter. Aya the manager was incredible, deserves 6 stars, managed our daily transfers to ski area and restaurant and even back to Matsumoto station. If I had a business in Japan, I would pay her more and take her to my company. She organised and delivered a birthday cake for my nephew. It wasn’t Ski in or Ski out as we usually like. however the property provides on demand free shuttle service to and from the ski area -5 minutes away.
- Michael (9/5): Superb -
- Mohammad (8/5): Very good -
- TAKA (10/5): - 施設も新しく非常に快適でした。
- K.Takahashi (8/5): - バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
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