Ocean Zen Suites on 5th Avenue - Adults Only

Name: Ocean Zen Suites on 5th Avenue - Adults Only
Address: Quinta Avenida (5a) entre calle 68 y 70 Mza 368 Lote 2, Playa del Carmen, mx

Location: Quinta Avenida (5a) entre calle 68 y 70 Mza 368 Lote 2 , Playa del Carmen, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Eco-Friendly Accommodation
Experience the tranquility of Ocean Zen Suites, nestled in a serene location away from the bustling bars. Enjoy the breathtaking views of the Mexican Caribbean from our rooftop infinity pool.

Sustainable Amenities
Embrace eco-luxury with solar-powered AC units, European-designed hot water tanks, and rainwater harvested and purified by RAIN-HA. Indulge in naturally made toiletries and enjoy free premium internet access in each suite.

Mayan-Inspired Comfort
Relax in ergonomically designed suites furnished with handcrafted Mayan wood furniture. Immerse yourself in the blend of modern technology and traditional craftsmanship.

Come and experience the perfect harmony of luxury and sustainability at Ocean Zen Suites.

Important Information

Please note that for same day bookings, it must be prepaid via Paypal or credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property does not accommodate bachelor(ette) or similar parties.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Car hire
Solarium
Karaoke
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Public transport tickets
Evening entertainment
Adult only
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Face masks for guests available
24-hour security
Security alarm
Pub crawls
Happy hour
Cooking class
Aerobics
Stand-up comedy
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Golfing on site
Scuba diving on site
Snorkeling on site
Tennis lessons on site
Water park access (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Concerts/live shows
Private picnics
Japanese garden
Golf cart
Fishing nearby
Casino nearby
Swimming nearby
Hosted evening meal (reserve)
Bicycle-friendly property
Beach toys
Rooftop garden
Guest education on local ecosystems and culture
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Eco Luxury Deluxe Suite 8 2 Double beds

2 Double Beds
400-sq-foot individually decorated room, furnished balcony/patio with garden views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Yard, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Yard
- Ceiling fan
- Lanai
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
Eco Luxury Queen Suite - Infinity pool 9

2 Queen Beds and 1 Twin Sofa Bed
430-sq-foot room with courtyard views

Layout - Bedroom and dining area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Yard, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Yard
- Ceiling fan
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Bedsheets provided
Eco Luxury Deluxe Suite 5 Infinity pool

1 Double Bed and 1 Twin Bed
431-sq-foot individually decorated room, furnished balcony/patio with garden views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Yard, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Yard
- Ceiling fan
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
Eco Luxury Business Suite 6 Rooftop Pool

1 Twin Bed and 1 Double Bed
390-sq-foot individually decorated room, furnished balcony/patio with garden views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Yard, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Refrigerator
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Yard
- Ceiling fan
- Lanai
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Furnished balcony or patio
- Bedsheets provided
- Wheelchair-width doorways
Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View

1 King Bed and 1 Twin Sofa Bed
440-sq-foot individually decorated room, furnished balcony with ocean views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Yard, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Yard
- Ceiling fan
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Balcony or patio
- Executive level room
- Bedsheets provided
OZ Family Suite double

This suite has a terrace, toaster, coffee maker and microwave. Virtual tour 360° link: https://goo.gl/maps/y6c5pHEq4wj

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Tile/marble floor
- Dining area
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View

1 King Bed and 1 Twin Sofa Bed
390-sq-foot room with courtyard views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Sofa bed, yard, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Yard
- Ceiling fan
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Bedsheets provided
Eco Luxury Executive Suite 2 Double 3-4

2 Double Beds and 1 Twin Sofa Bed
431-sq-foot individually decorated room, furnished balcony with partial sea views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Yard, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Yard
- Ceiling fan
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Club level room
- Bedsheets provided
OZ Deluxe Suite Ground Floor

This suite features a terrace, flat-screen Smart TV and free internet (WIFI and direct connected). Virtual tour 360° link: https://goo.gl/maps/CgZBaHd88BG2

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Private apartment in building
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Honeymoon King Studio with Sofa Bed

Studio with garden view. Virtual tour 360° link: https://goo.gl/maps/h7JSTNeQagD2

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Luxury King Suite with 100% Ocean View

This suite has a balcony, air conditioning, free internet (WIFI and direct connected). Smart TV. Virtual tour 360° Link: https://goo.gl/maps/bPVVaUxgtzn

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Family Suite

This suite has a garden view, kitchenette and free internet (WIFI and direct connected). Smart TV. Virtual tour 360° Link: https://goo.gl/maps/nUnHPr1ss862

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Executive Suite

This suite has a balcony, flat-screen TV, free internet (WIFI and direct connected). Flat screen Smart TV. Virtual tour 360° link: https://goo.gl/maps/qAyHFsZGKMu

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Private entrance
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
OZ Business Suite Ground Floor Non Kitchenette

This studio features a terrace and free internet (WIFI and direct connected), no kitchenette. Flat screen Smart TV.

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Tile/marble floor
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Private apartment in building
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Olga (3/5): -
Mike (10/5): Beste hotel qua prijskwaliteit verhouding, vind dat de prijs wel omhoog mag. - Hele ruime kamers! Schoon groot en hele goeie matrassen! Service is top ! Niks
Jordan (3/5): -
Guest (1/5): -
Andrei Zaitsev (9/5): I would recommend to stay at this place. Thank you to everyone who made our stay comfortable. - Friendly and very helpful host laid back atmosphere A little basic
Algirdas (9/5): -
Zhiyue (3/5): 很费劲不会再住 - 价格入住没有人员接应开锁方式复杂第一次来的客人很容易被困在门外地方不是很方便卫生堪忧，纱窗坏了挂了打扫的牌子也没有人来打扫
George (10/5): Wonderful place close to 72nd St. quiet and reasonable and we will stay again - Wonderful location close to 72nd Beach. She be quiet. And the management hosts were wonderful. They did a great job. The unit was clean and beautiful and wonderful. The common areas could use a little paint / maintenance, but it was still perfect and wonderful.
Cynthia (10/5): De paso estuvo perfecto - Buena ubicación , amplio y agradable
Yessica Guadalupe (1/5): -
Yanela (1/5): Pésima estancia lugar en mal estado - 1. La ubicación dice que es 5 avenida pero en realidad esta en playa 72 está a mas de 10 cuadras de la 5 avenida no es lo que imaginaba. 2. En toda la estancia hubo problemas con el Internet y no se podía ver el TV. 3. No habia colcha solo una sábana muy delgada que no cubrían del frío tuve que pedirle un edredón adicional. 4. El jabón de baño era raro que no daban ganas de usarlo 5 . Las habitaciones no eran como se muestran en las fotos y estaban faltas de mantenimiento, la puerta de vidrio estaba dañada carecia de seguridad y estaban despegadas de la pared literal fue como dormir a la intemperie y con temor de la seguridad, las sábanas estaban manchadas parecía sangre y las llaves del grifo y la ducha botaban agua por todos lados mas adentro que afuera siempre era una aventura ducharse o lavarse los dientes, los armarios estaban sucios y la caja de seguridad se abría con llave lo cual no era tan segura nada. 6.La administrada uso mi tiempo de estancia para arreglar la puerta de vidrio metiendo a personas ajenas en la habitación en dos ocasiones una en mi ausencia estando mis pertenencias ahi, si la habitación y otra estando yo presente estaba yo en el baño y me dijo que en 5 minutos entrarían personas a la habitación para arreglar una puerta violando asi mi privasidad y sin pedirme permiso fue muy incomodo tuve que pedirle que me dejara salir del baño y luego tuve que abandonar la habitación para que esas personas entraran, fue muy desagradable si la habitanción estaba en tal mal estado NUNCA DEBIO ALQUILARLA. Me sentí decepcionada completamente de ese alquiler las fotos no son lo que parecen NO LO RECOMIENDO.
Francesca (2/5): Siamo arrivati in 5 ragazzi, avevamo prenotato una suite e ci hanno consegnato un’altra stanza. Sporca, la doccia non an -
Florian (4/5): - Die Aussicht vom Balkon Richtung Meer war schön der Rest war zum vergessen. Der Pool auf dem Dach war schmutzig die Bilder entsprechen überhaupt nicht dem aktuellen Zustand. Die Preise komplett überrissen für das was geboten wird.
Scott (7/5): Quiet, comfortable, convenient and pleasant. - Quiet location, peaceful, comfortable room, excellent restaurant nearby for breakfast or lunch, easy access to the beach, moderate 15-minute walk on the pleasant 5th avenue pedestrian walk to restaurants for dinner, safe, very convenient access to excellent nearby scuba and freediving shops, feels much more like Mexico than the other end of Playa del Carmen. Typical Mexican solar hot water delivers only slightly warmer water at best. A bit expensive for what it is.
Marko (9/5): -
MF Serre-Llambi (3/5): Appartement à éviter ! - L'emplacement près de la plage 72 et le lever de soleil La literie assez confortable La douche avec très peu d'eau et bouchée par une grosse poignée de cheveux au niveau de la bouche d'évacuation Une grosse fuite d'eau à la base du wc qui coule constamment Le canapé défoncé La lampe de chevet détruite Et la fenêtre de la baie vitrée du fond qui ne fermait pas , avec un espace de 10cm.donc ouverte en permanence !
Anel (7/5): - La vista de la recama hacia el océano es hermosa! Es lo que vale toda la pena de la habitación! Me enamoré. Además de que está ubicado en una zona de Playa del Carmen que es muy tranquila y aún no hay tanto ruido por lo que se puede descansar muy a gusto. Le hace falta un poco de limpieza
Jorge (8/5): - La vista desde la alberquita en la azotea Entendí que tienen estacionamiento porque así lo solicité, pero el estacionamiento es la calle
Maria De Los Angeles (10/5): - La vista y esta muy bonito Que no haya estacionamiento
Maria Pia (2/5): - Terrible.
Maria Pia (2/5): - I’ve stayed at this property many times over the past 5 years. I have never experienced what I experienced this past time. The entire building is totally abandoned and falling apart. Stained sheets, totally worn out couch, the light plate fell off when I hit the switch. NO HOT WATER. I spent a whole morning trying to help the maintenance man fix the boiler. It was totally broken. I ended up missing an appointment because I couldn’t shower/wash my hair. I tried using the shower in the room next door that looked like a bodega. No water would come out. I ended up using another room’s shower that was lukewarm but it was so dirty. - All the doors were just open, no one running the place, me going in and out of the rooms trying to solve this problem on my own. This went on for 2 days- All the while I had sent multiple texts to the concierge or woman who was supposed to be running the place. Never ever text me back. It was literally crazy. She never addressed it. I didn’t leave and go to another place because I hadn’t been feeling well and didn’t have the energy to relocate. It was horrific. I literally never leave reviews but I had to have them and everyone know. Beware. They need total renovations and to hire a new person to run the place. Crazy. - AC also barely works -
Keiren (6/5): -
Naiara (7/5): Decepcionada - Estaba al lado de la playa Te lo venden como q está en la 5 avenida pero está a 1h andando. Los taxis te cobran un dineral por no ser de ahí. La piscina estaba en mantenimiento y no la pudimos usar, y la playa tenía sargazo cosa que no es culpa del hotel pero por eso cogimos uno con piscina.
Alexander (9/5): - Super nette Mitarbeiter Leider waren diverse Arbeiten im Gange.
Macleod (7/5): Love the location close to beach , the people next door are a litle loud at night , - I think that roof top could use some shade from sun , if wanted
tharindunamal (10/5): I had an absolutely fantastic stay at Ocean Zen Suites - I had an absolutely fantastic stay at Ocean Zen Suites! From the moment I arrived, the staff made me feel welcome and taken care of. The suite was spotless, stylish, and had everything I needed – including a well-equipped kitchen and eco-friendly touches that show they care about sustainability.
PATHPORN (10/5): Gems - Clean. Safe. Quiet. Close to the beach and small restaurants, but far enough away from the tourist areas. This is perfect for people who want a quieter experience and a great beach, seconds from their room. It is also just down the street from Pranamaya Free dive which offers a variety of excursions. Great people.
Juanita (10/5): - Very clean and comfortable
Daniel (1/5): Bad - Nothing. Could not lock door. Building wasn't secure. Air conditioning didn't work. Balcony was a concrete cell. Pool area was dirty and small.
Sarah (4/5): Value and price don’t match! Either fix up the place and focus on better cleaning or lower your rates… it’s out of balan - The location is great and staff was very friendly. No maintenance, the fotos are from many years ago, it all looks old and shabby now, the room was not cleaned properly. I found hair on the floor and in the shower, lots of dust on the night stand, the floor wasn’t mopped and the closet smelled like sweaty shoes. I didn’t wanna put anything inside. Management is very rude and wasn’t helpful. They are more focused on making money than being in a Zen state like their name claims. If it would be half price it’s ok but for more than 1000 pesos a night you can get better options in Playa for sure.
Jason (10/5): - Great price for a nice property. A little far away from the center of town but right next to the beach
martinfE6900PH (6/5): Good location but not brand new - The room was very spacious and the bed comfortable. The access to the beach is very close and the beach is beautiful. The apartment was very quiet, but the facilities were a bit sparse, especially in the kitchen. I stayed there for 4 nights and unfortunately I had no hot water for showering the whole time.
Helene (3/5): Great location but highly overpriced - The location The standard was very low and it was highly overpriced. The property also charged in pesos and not USD as stated in the booking. This cost me an extra 200 USD (appr) due to exchange rates. The property has shown no willingness to solve this. Neither has Booking.com so far. In addition the kitchen was extremely poorly equipped and I had to buy several items to be able to actually prepare food (i.a. knife and cut board, pots). The property is poorly maintained in general and they do not check if everything is functioning before guests arrive - like the shower. It took several days before I had a barely functional shower.
Rhiannon (1/5): No communication & unacceptable accommodations! - Nothing We were truly thrilled to stay at the Ocean Zen Suites & were disappointed to see the condition of the room. When we arrived the receptionist showed us to our room & made us aware of a leak. We were shocked to see that the entire floor in the room was wet & there was mold on the floor by the air conditioner. We were terrified of having a slip & fall accident as well as an asthma attack or lung infection. I would have greatly appreciated getting a heads up about this! We asked about switching rooms & were told there were no others available so we left. We wasted a great deal of time after a log day of traveling. I have messaged the hotel as well as bookings several times with no avail. I do expect to receive full & prompt refund!
Vasili (10/5): - It was our third stay at Ocean Zen. They really care. Yes, do not expect a perfect place but compared to many other places we've stayed, we had everything we needed. Love that their staff speaks good English, rooms are clean, away from the "insanity of the 5th Avenue," here at least you can SLEEP and have all you need for a get away stay. We miss visiting with "turtles" and look forward to being back in the fall/winter. P.S. It was great annual business planning and a recharge trip. Wish the rooms would have a "desk or at least a table."
Kat (9/5): Superb -
Hobbs (3/5): First and last trip to Playa del carmen. - It is on the less developed side of town and is quiet at night. No hot water for 5 days. Staff and management did not fix the issue after they said they would. The sheets were old and dirty. The refrigerator did not get cold. The room smelled moldy. The pool on the roof was dirty and it was not possible to swim in or enjoy. The furniture on the roof is in disrepair.
Kathryn (2/5): - Pictures I do not trust this hotel chain they are terrible very unsanitary and unsafe
Tourist391946 (2/5): Worst Ever - The room had no hot water, 2 towels, huge mold spot in bathroom, no hot water, we left that day we arrived and went to another hotel!!! Don’t trust the photo shopped pictures!!! We booked through Expedia and it was 2 weeks payed up front said no refunds, but fighting due to fraudulent pictures. Also, no elevator and I. Am disabled and had to walk up 4. Flights on concrete steps. Very dangerous.. and unsafe living arrangements!!!
danimT9748GE (2/5): Complete Catfish - We arrived at the property and in all honesty its a complete catfish. We weren’t happy with the room provided mainly because of the condition of the bathroom (urine stained toilet seat) and the damp which was visible and you could smell and no sea view. The rooftop is dirty & run down. The cleaner actually agreed with us and the manager finally agreed to refund our stay on booking.com. However, she tricked me into cancelling my end and without seeing them do it has lead to no money back. They are currently ignoring all communication other than going back on their word
Gina (10/5): Best decision in Cancun!! - Clean, comfortable and accommodating Everything was great
Diane (7/5): The manager was helpful in getting us a taxi that wouldn't rip us off. - A kid kicked a ball onto our balcony in the middle of the night. Scared the crap out of us.
Steve (6/5): Hit and miss. - Our suite was clean and comfortable, great location. There is no indoor pool as listed. The wifi was terrible and our patio was about as wide a pizza box with a solid concrete wall for a view.
Dawn (8/5): Very good -
larrylO6813BO (2/5): Low level hotel - Where do i start. Beds were stiff and horrible, no housekeeping, no hot water, small tvs, stained sheets , too far from town, little to know ammenties. I had to ask for the hot water heater to be replaced and a couple of other things. It is a 1 start place.
MARIA (6/5): - Room was in good condition, well maintained, nice view but NO hot water 😮 also garbage from previous renters were not cleaned, there was a bag full of garbage and a bin full under the sink , good flies all over the place . The restroom had also a garbage big full of it .
Dawn (6/5): - The suite that we had was spacious, clean and had a nice balcony. We were in very close proximity to the beach. The courtyard area was not very well tended, and we had no hot water at all during our 3 days stay. The staff however were as pleasant and accommodating as they could be, but the problem was not resolved before we checked out
Marko (10/5): Good place to relax and walking distance to beach and restaurants - Perfect quiet location
Steve (6/5): - This place was dissapointing, it has potential to be great but a few things let it down. The water pressure was the lowest I had ever experienced, making it hard to take a proper shower or even brush your teeth, no hot water either. The pillows were hard and had lumps in them, new pillows would go a long way to making the stay more comfortable. The location is ok, the area is a little dodgy but could be worse and lastly the place is a little run down, it could use some refurbishment and painting.
Megan (2/5): Very poor - It was within walking distance to the beach. A nice walk to quinta avenida. Close to food and nightlife. Wasn't very clean, rather run down. Absolutely no water pressure. No hot water. It's not a kitchen as advertised. Aside from microwave no way to cook in your room. Advertised a balcony.... more like a fire escape. Noisy due to construction next door. Only a sheet provided for bedding.
Scottie (6/5): - This is one of the older properties in the area. It has no real amenities - no 24 hr front desk, just a security guard that serves no purpose. Pool looks like it hasn’t been cleaned all season. No elevator - had to take the stairs to the 4th floor to the “office” to check in. Had to haul luggage to the 3rd floor to get to the unit. The a/c unit is not sufficient for the size of the unit. Room temp was not bearable until about 3 or 4am. The only positive thing was the view from the unit and the rooftop. Thats the only reason to give this place a second look.
Alex (10/5): Perfect, i arrived feeling very Zen, i left feeing a higher level of Zen. - The Staff were like angels including the beautiful mayan cleaner, the establishment has a really special tranquil zen feel, rooms a large and spacious with large full frontal opening doors leading to patio/ balcony. The owners Brother is so kind and helpful, this is a place to stay if you want to grow.
Mylene (8/5): - L'emplacement est excellent, près de la plage et des activités. La seule chose, difficile d'avoir de l'eau chaude pour la douche c'est la seule chose que nous avons manqué. Le reste était impeccable. Merci pour c'est belle vacances. Mylene et Fatoumata
christopher (8/5): - Ok
Camila (6/5): Ok place - Very close to the beach Room was big and comfortable Is in the main road but a few blocks away from the main place. They have in the ground floor this tiny tiny tiny pool with water with 3 turtles inside, I think is completely unnecessary and turtles should not be held in captivity for no reason The staff is not that nice, they give you the remote controls in a tupperware, with a pen even attached to the same tupperware and they check the room at checkout like it was the most luxurious place....
Mario (7/5): Good - No coments it was ok
Carlos (2/5): Do not recommend - Terrible service, no air conditioning, no elevator, dirty. Not tourist friendly what so ever. Never answer their phones
English (7/5): Weekend getaway - The manager Sergio was great, really helpful and friendly. There is a beautiful public beach just a short wall from the apartments, it's a dog beach, so it's perfect to bring your furry friends to. The rooms are very pretty and the balcony is lovely. (Anywhere but the ground floor!) The pool on the roof is nice, however not much shade and no steps inside the pool so my mum couldn't get in it. The ground floor flat which I asked for because my mother finds stairs difficult was like a dungeon, almost no natural light so they moved us the second day to the first floor which was a million times better. Unfortunately the window hadn't closed properly and we hadn't noticed so I didn't sleep for most of the night from noisy neighbors. So check behind the curtains to make sure the windows are closed all the way. It is not walking distance from the center, so you need to have a car or get a bike. The kitchen in the rooms only have very very basic equipment. No stove or over, only a microwave. And nothing to cook food in.
Johanna (7/5): Nice place close to Punta Esmeralda Beach - Location close to the beach I love most
Andy (2/5): - I wasn’t able to check in to this hotel. No attendant on-site when I arrived around 4:30 pm. Tried to call over and over no response . Waited until 8 pm on-site and decided we’d to get another hotel as it was getting late . Stay away from this place . It is bad condition as well . Nothing lke the pics. Still awaiting a refund I may not get .
Michael (10/5): Exceptional -
71vasilik (10/5): Very nice, quite place with great host. We are coming back. - Wow, what a gem. We needed VERY STRONG wifi to run our business remotely. It was SUPERB. Rooms clean, people friendly, place is quiet, away from the 5th street noise, 4 min walk from the Ocean and in safe neighbourhood and within 1 min to 7 min walk to great food places. We ate mostly on the 5th. Prices are the same as in Canada. So we often bought food at the super market on the 10th street. It's about a 15 min walk. We loved sun tanning by the pool and watching the ocean. Next time we'll go for the "queen bad," as there is more room. We are looking forward to be coming back with the boys as it is truly a GREAT PLACE, but remember...the rest still looks like Mexico :) Special thank you to Mighty and her son...oh yes, we loved the turtles in the pond. Quite the characters have to say.
Juan (5/5): Passable -
Banquetes (10/5): Exceptional -
Vasili (10/5): - It is a Gem on the 5th Avenue. We took a 4 day vacation and I needed to work for 3 days remotely (needed to quite a few health consultations over the internet phone). Wifi was #1 requirement. Each room has a router and dedicated wifi signal. This is the best connection I've had, both wifi and cable worked GREAT. No drops, no loss of signal...unlike "all inclusive resorts." Rooms are modern, clean, staff is friendly (host and her son speak good English), place is quiet, away from the 5th street noise, 4 min walk to the beach (very nice and clean-also not noisy, unlike "all inclusive.") Hotel is in safe neighbourhood and within 1-7 min walk to great food places. We ate mostly on the 5th but price wise, baja cafe next door has the best prices. Their combos are great. NOTE: eating out prices are the same as in Canada...be prepared. We also bought food at the super market on the 10th street and fruit from the stands on the 15th (they were SUPER DELICIOUS). It's about a 15 min walk. We loved sun tanning by the pool and watching the ocean. Next time we'll go for the "queen bad," as there is more room for a couple. We are looking forward to be coming back with the boys, as it is truly a GREAT PLACE. Special thank you to Mighty and her son...oh yes, we loved the turtles in the pond. Quite the characters have to say. Thank you for creating this place. Each morning and evening I spent quite a bit on balcony in meditation... even though I had to wear the ear plugs.
Jitze (10/5): Exceptional -
Ralph (8/5): Very good - Very helpful staff, the beach "playa 72" is within a few minutes walk. Restaurants, cafes and mini markets are within 5 minutes walking distance. (Visit Rocoto & Limon! ) The noisy door, but that's partly the guests fault.
Donna (1/5): This is a Tourist Trap! DO NOT STAY HERE IF YOU VALUE YOUR HEALTH! - There is nothing to like about this property! This is a Tourist Trap! DO NOT STAY HERE IF YOU VALUE YOUR HEALTH! This place is disgusting! I initially booked for 6 nights and Flying in from overseas late at night. The property that I booked online was not the room that I booked. The room did not look like the pictures. There were no towels for the shower. The kitchen facilities were disgustingly dirty. There was mould all through the room and I could not breathe properly. I had just arrived from the airport and travelled from Los Angeles and I arrived at 9pm. It was too late for me to look and book somewhere else. It's my first time in Mexico and I'm not familiar with the area at all. Being a solo female traveller I did not feel safe to leave the property in search of something else that late at night. I told the woman at reception that I could not stay in this room. .She showed me to another one on the 2nd level and told me that I could stay there for the night but it would cost me more to stay there for the remainder of the booked nights. I had no choice but to stay that night as I arrived late from overseas. This room was just as bad but the only difference was that I was able to open the door for fresh air. I looked for the signs of mould and it was hard to visibly see it because all the walls were heavily painted in white paint covering up the mould. I did manage to take a couple of pics where you can visibly see the mould seeping through the paint in some areas. I left first thing the following morning at 9am and asked the woman for a refund. She told me that booking.com handles that. I am Furious! I have reached out to the property manager several times but my calls and emails are ignored. Where is the ethics of booking.com when they allow listings that pose a health risk to travellers? THE ROOM DID NOT LOOK LIKE THE PICTURES ONLINE. MY HEALTH WAS AT RISK IF I WAS TO STAY IN THAT ROOM.
Frank (7/5): Good -
949donnar (2/5): DO NOT STAY HERE IF YOU VALUE YOUR HEALTH! Its a Tourist TRAP! - This is a Tourist Trap! DO NOT STAY HERE IF YOU VALUE YOUR HEALTH! This place is disgusting! I initially booked for 6 nights and Flying in from overseas late at night. I arrived to this accommodation to be met with the woman in charge who showed me to the room. I was shocked when i entered the room because it was not what the pictures looked like. It had the most foul odour of mould. It was so strong that I couldn't breathe properly. I immediately know that I could not stay there because of the mould. There were no towels for a shower, There was no drinking water. I told the woman that I could not stay in this room and asked if there was another one. She showed me the one above on the next floor. It was just as bad but I had no choice but to stay for the 1st night as it was too late to move. I had to move the bed up to the sliding door and have the sliding door open all night just to be able to breathe. I left early the next morning, requesting a refund for the remainder of the nights. This place is very old and run down. Its filthy dirty and the only reason why you cant visibly see the mould is because they have heavily painted over it. They are refusing all calls and emails sent from myself and from booking.com. They refuse to refund the rest of the nights that I did not stay. These people are crooks!
gabriel (6/5): - A lot of noise in the morning early.
Nishka (9/5): Superb -
Alessandro (9/5): Ottimo - Very kind staff. Very close to the sea.Far from the noise of the center ( a few minutes walk), so you can sleep at night; In the previous days we had a much more expensive hotel in the center and we didn't sleep for two days due to the music and noise from the streets. The rooms are very large and nice, with a fridge, kettle and coffee machine (Americano unfortunately. However, under the hotel, in front of the entrance to the beach, there is a bar that makes the best coffee found in Mexico). The value for money of this hotel is fantastic, especially for the rooms with the balcony which are nicer. Smoking is not permitted in the hotel, although there are many open spaces. I noticed that many hotels have this rule, but for those who smoke it is very uncomfortable to go to the street every time. They could put a smoking area
Abi (10/5): Exceptional - Beautiful terraces
Tammy (9/5): A beautiful, peaceful property in a safe location. - Inexpensive hotel, close to the beach and restaurants. Evening security on site at property. I felt very safe. The spiral staircase isn’t for anyone with physical disabilities.
Michael (8/5): Very good -
Gustavo (9/5): Superb - The staff was just really great. Everyone was exceptional and made our stay very enjoyable.
Lothar (1/5): It is a scam. - Nothing!!! We have been only one day in the appartment, because it was not like in the description. We had a confirmation of a room with a private balcony, but there was no balcony. Additional the WIFI and the air condition have not been working in the room. So we decided to cancel our room. Verbally the people told us that we will get the money back but via email they told us that we will get back nothing because of the cancelation rules. Dont book this location! The location is on the end of 5th avenue in a really unsafe area. You have to walk 30 to 40 minutes to come to the resaurants and bars on 5th avenue.
Rosemary (8/5): we would stay here again but arrive during the daytime - the staff were very friendly and accommodating the check in, it was hard to find at night lit signage would have helped
Romy (7/5): Good - The location and rooftop. The running water fountain outside of the room.
haleyp876 (2/5): Terrible - DO NOT STAY HERE walked in and stunk with gross smell, sand all over the floor from previous people ,it says there’s wifi but it didn’t work housekeeper came about every 3 days or so also says breakfast is in included it is not, in the the sketchy part of 5ave loud explosions almost every night and the entry gate that was loud about 15 times a night had to pay to receive the remote for the ac and tv. We were not made to feel welcome, the sheets were never changed , stained and black mold in the bathroom on the roof and ten lbs of dust on the ceiling fan. The rooms were the furthest thing from “ clean”. The safe as well did not work. Save your money and stress and this is not refundable.
Francessca (8/5): - Staff was amazing, Anna Maria made sure i had what I needed and assisted with any requests I had. About 10min walk to downtown 5th avenue. Nice view from the pool area to the Ocean. I was traveling alone and am a women so walking back at night was not the best choice, the hotel is in kore of a residential area. The stay was nice and I would stay again.
Stanislava (9/5): Superb -
Kiara (10/5): - Close to the beach and plenty of food options close by.
Omar (10/5): Exceptional -
Yulia (8/5): Very good - Close to the beach (about 5 min walking), free public parking, friendly English speaking staff, cooler with cold and hot drinking water, kitchen corner with coffee maker, microwave, mixer and all necessary dish. A bit weak internet and a bit far from center (about 50 min walking distance) and most amenities.
Jaime (4/5): Do not go there Trust me - Not very pleasant place Lsst time I stayed at a Hotel nearby that was the same price but it was way much better They do not have parking available and it fells quite unsafe to leave the car in the street This place should have a two star rating at most
Dale (8/5): I would recommend this property for a casual restful break - The staff was friendly and responsive. I had an issue with the shower upon arrival and they worked to fix it right away. They also provided lots of fresh potable water. I liked everything about the property, although the courtyard could use some sprucing up.
W3275YFmauriciom (2/5): Horrible experience and felt unsafe in the area. - When we arrived at the hotel, my partner saw a poop in the toilet, and the room smelled like mould. The area around the hotel feels completely unsafe; when we asked the person in the lobby about it, he just scoffed and said, "Sure!". It's so safe they don't give you keys to enter the building. You have to buzz in so they can check who it is. Around the area, there are only a couple of mechanic shops, and some prostitutes hang around the area at night and that's it. The ocean view is about 2 miles away, so you can see some water and assume it's the ocean. AVOID THIS HOTEL. Worst of all, we asked for our money back since we had to look for another hotel in the middle of the night because this was a horrible place with a horrible area, and just stood with the no cancellation fee two days before the stay, I wonder why they don't make cancellations after, and I would answer that because if you see the hotel and the area around it, you know you won't stay in it. By the way, the pictures of the hotel in Expedia are concepts of the area, not actual pictures.
Mauricio (2/5): - When we arrived at the hotel, my partner saw a poop in the toilet, and the room smelled like mould. The area around the hotel feels completely unsafe; when we asked the person in the lobby about it, he just scoffed and said, "Sure!". It's so safe they don't give you keys to enter the building. You have to buzz in so they can check who it is. Around the area, there are only a couple of mechanic shops, and some prostitutes hang around the area at night and that's it. The ocean view is about 2 miles away, so you can see some water and assume it's the ocean. AVOID THIS HOTEL. Worst of all, we asked for our money back since we had to look for another hotel in the middle of the night because this was a horrible place with a horrible area, and just stood with the no cancellation fee two days before the stay, I wonder why they don't make cancellations after, and I would answer that because if you see the hotel and the area around it, you know you won't stay in it. By the way, the pictures of the hotel in Expedia are concepts of the area, not actual pictures.
Alejandro (6/5): Bad air conditioner, no parking and good location - Location Air conditioner, work bad
Edgar (8/5): Very good - Room was always clean The location
Ute (8/5): - Closeness to beach super; very helpful staff; Wifi connection VERY Bad.
Charles (9/5): Simple, good value - I liked the location - more of a neighborhood and less hubbub. My ground floor room was simple but very clean and had everything I needed. Not well marked, some uncertainty about how to buzz in.
Max (9/5): Superb -
Genise (2/5): - This plae is terrible. They didnt have hot water. Said there was a spa but there was not one. The pool looked dirty. We stayed one night and left and they wouldn't refund our 2 day other day. The saying is true you get what you pay for... run away from this property
Ku (10/5): Affordable and comfty hotel - Good and cheap hotel, if you are looking an affordable and confortable hotel here is your best option. Staff was very friendly. I would book it again. Pool needs more cleaning.
Krause (9/5): Superb -
Robin (10/5): Lovely quiet hotel - We stayed here for four nights at the end of our honeymoon. The staff were amazing and very helpful. The location was very quiet and the views were lovely of the jungle and ocean.
Alexander (9/5): Superb -