Soul Surfers Paradise - GCLR

Location: 8 The Esplanade, Surfers Paradise, Queensland, 4217, Surfers Paradise, AU

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 10:00 AM

Instructions: There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Shop 17 / 24 Queensland Ave, Broadbeach QLD 4218]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation. Guests will receive an email from the property after booking with mandatory online check-in information. Guests must submit valid identification and damage deposit payment via secure link by 4 PM on the check-in date

Amenities & Facilities

• Fitness facilities
• Express check-out
• Terrace
• Garden
• Express check-in/check-out
• Sauna
• Wheelchair accessible
• Outdoor furniture
• Picnic area
• Steam room
• Fitness facilities
• Express check-out
• Smoke-free property
• Self parking (surcharge)
• Housekeeping on request
• Secured parking
• Outdoor entertainment area

Rooms Available

• 4-Bedroom Sub-Penthouse with Ocean Views

  2 King Beds, 3 Twin Beds and 1 Queen Bed

  4887-sq-foot individually decorated room, balcony with ocean views

  
  

  Layout - 4 bedrooms, 2 living rooms, and dining area

  Entertainment - 1-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet

  Comfort - Air conditioning

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Shampoo
  • Second bathroom
  • Separate bathtub and shower
  • Separate dining area
  • Separate living room
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 3-Bedroom Ocean View

  4 Twin Beds and 1 King Bed OR 3 King Beds

  1722-sq-foot individually decorated room, balcony with ocean views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Entertainment - 1-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; rollaway beds (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - Housekeeping on request, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Shampoo
  • Second bathroom
  • Separate bathtub and shower
  • Separate dining area
  • Separate living room
  • Bedsheets provided
  • Soap
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 3-Bedroom Ocean View (Level 40+)

  2 King Beds and 2 Twin Beds

  1722-sq-foot individually decorated room, balcony with ocean views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Entertainment - 1-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; rollaway beds (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - Housekeeping on request, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 7 (7 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Shampoo
  • Second bathroom
  • Separate bathtub and shower
  • Separate dining area
  • Separate living room
  • Bedsheets provided
  • Soap
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 2-Bedroom Ocean View

  1 King Bed and 2 Twin Beds

  1421-sq-foot individually decorated room, balcony with ocean views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Entertainment - 1-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; rollaway beds (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - Housekeeping on request, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Shampoo
  • Second bathroom
  • Separate bathtub and shower
  • Separate dining area
  • Separate living room
  • Bedsheets provided
  • Soap
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Gabriela (10/5): - Property was amazing!! Gold Coast luxury resorts management team was poorly organised, check in and check out was very inconvenient, room wasn’t ready on arrival had to wait longer & wasn’t notified when it was ready as they promised, we had to chase them up. only had one key available which we had to personally return to their office which was half an hour away from where we were staying. we will be booking direct with the property next time. very disappointing given we are here once a month.
• yikang (2/5): - I stayed here before and was completely satisfied, but this time I was very disappointed. The carpet in the master bedroom was damp, and the bathroom exhaust fan was not working. I stayed for three nights, yet only one day’s supply of shampoo and body wash was provided. Because the exhaust fan didn’t work, the entire room smelled damp. The kitchen range hood was broken, the dryer handle was nearly falling off, and both balconies had lots of spider webs. The kitchen bin still had trash left from the previous guest and was not emptied. Overall, this stay was really disappointing.
• Duncan (2/5): - Would never stay with GCLR again. Had many issues right from the get go. Duplicate payments for the accomodation from my credit card which I had to prove. Cleanliness of the room was very poor. Toilet in disgusting state and the tiles were not mopped. This was never fully resolved after going into there office and complaining and baking several phone calls. Very dissapointed in the overall experience with this third party company.
• Tahlia (10/5): - Our stay for a hens weekend away was relaxing, clean and no effort to do with the apartment. Was the best unit I have stayed in, on the Gold Coast.
• Sascha (4/5): - This property was dusty and the floor was dirty and had not been thoroughly cleaned. The apartment was advertised as a three bedroom (and paid as a three bedroom) but the third bedroom had no window andooo there was no space to walk around the side of the bed. There were wires sticking out of a socket presenting a safety risk. This was a very disappointing experience.
• Sarah (8/5): - Close to everything. Good apartment for a family stay. The hotel was nice but overall the facilities are a bit tired and the pool/spa area needs a makeover. Apartment was well equipped and generally clean. Beds were super comfy and an awesome view of the ocean. Didn’t appreciate the cockroaches on the 46th floor.
• John (10/5): - Convenient beach access and shopping
• Emma (6/5): - We paid top dollar to stay in this apartment however the cleanliness really let it down. We had to clean the floor tiles upon arrival as they’d been mopped with a greasy substance that wouldn’t dry. The white mats used to clean the floor ended up brown. We found hairs when turning bed down, WIFI didn’t work and dryer stopped a number of times. Location is fantastic but not worth the $$.
• Kasia (10/5): - Amazing apartment
• Jarrod (4/5): - Warning this is not a hotel! The back-alley company running this property were rude and mislead us about the property. We were put on a low floor with no view. We were delayed 90mins from getting in, which was very frustrating as you need to collect the key from a unprofessional shoebox of a shop on the other side of Surfers Paradise. They don’t provide towels and make you buy them if you want to use the pool. The steam toom is broken. The lifts are tiny, slow and annoying as you can wait a long time. No directions are given for parking. We’ll never stay here again. A waste of money.
• Michael (4/5): - Needs bad pest control
• Maryanne (8/5): - It would have been appreciated if the room had the air conditioning on, when we arrived for the first time, floors were slippery and apartment was stuffy with the humidity. It was really uncomfortable and dangerous walking in. Leaking tap, and not lockable door in second bathroom. For a three bedroom apartment and only to have 1 drying rack for clothes was unacceptable, we had to buy another 2 and leave them there. Will think twice before renting privately again.
• Verified traveler (6/5): Cockroaches and worn unit - Location was great, we had cockroaches and unit wear and tear was in average condition Tv in bedrooms very old not smart tv which you would expect
• Saim (8/5): - Not clean enough
• Mohammed (10/5): - .
• Jatin (2/5): - I expected so much from this beautiful building but unfortunately it’s just waste of money. Aircon was not working in the lifts, no screen was working on the lifts and no aircon throughout the building. There is no morning buffet available at the hotel. This is one of the most expensive stay in Gold Coast but I would rate only 1 star
• George (10/5): - The view is amazing. The apartment is awesome.
• Chheng (10/5): - Closed to shops and the beach
• paul (10/5): - Very nice place to stay
• Warren (10/5): - Everything was excellent. There are a few very minor issues I have not tabled. I did not appreciate the cleaning staff turning up before 10am and hovering outside our room.
• Emma (10/5): - Amazing place to stay. Had a fantastic family holiday.
• Taylah (10/5): - Great property and really clean room. The only downside was as it is privately managed we couldn’t go to reception staff at the hotel for help with things - also was not enough toilet paper in the room for our stay so we had to go and buy more.
• Barry (10/5): - Great stay! Beautiful location. Highly recommend.
• Qorban (10/5): - Really enjoyed the ocean view from the balcony . Staffs were nice friendly . I had nothing bed experienced on my night i stayed,
• Mark (2/5): - Pick up of keys was a hassle when got to room still being cleaned windows were dirty , dead cockroache on balcony and cobwebs, stained carpet no coffee or tea. Attitude of staff talking over phone we got into room 30 minutes after checking in and was told had to check out on time but staff over phone. Indoor pool very noisy and rubbish everywhere kids pulling in plastic bed into pool and playing volleyball. Don’t want to go back. Although out door pool view was good.
• Ahmad (8/5): - Peppers soul is all about location. Being a short stroll from Cavill Ave (the main strip) made it alot easier for us. Seeing as we booked with GCLR and not the hotel directly, I found the hotel staff to not be helpful. Overall it was a good experience.
• Jim (8/5): - Great view. Well appointed. Nice king bed. Entry door wind whistle is very annoying if you have balcony doors open. Main couch bit ratty and due for an upgrade.
• Graham N Judi (10/5): - View and facilities especially pools and bbq
• Graham (10/5): - Beautiful views. Very handy to all shops and dinning
• Verified traveler (2/5): - We were not able to travel due to the lockdowns with COVID. Disappointingly wotif and Soul Apartments were not able to reschedule our trip, nor give us credit or provided a refund.
• Verified traveler (10/5): - Really luxurious for the price we paid very happy
• Verified traveler (8/5): - Position is perfect. Close to everything you need snd want on a holiday. Facilities were great. Highly recommended.
• Verified traveler (8/5): - Great location, quick and easy key collection
• Verified traveler (4/5): - Views. Close to shops and restaurants.,2 minutes walking distance to beach, nice walkway on the beach
• John (10/5): - Lovely Apartment let down by a very worn out lounge that should have been taken to the tip a long time ago.it was so uncomfortable that i couldn't sit on it . Shame.
• Verified traveler (8/5): - The property itself is beautiful. Amazing views in a very modern resort. The unit needs some maitenance as there is some cracked tiles in the common areas and a professional tile cleaning company is needed to freshen up the floors. The cleaners need to be more thorough as there was two different medications, unwrapped laying on the floor next to the main bed. Not a problem for me to pick up and put in the bin but if my young children were with me they could have easily eaten them. There was also a spilt drink under the lounge and at one point a couple of tumble weeds of hair rolled across the lounge room floor and out onto the balcony. (My hairline is retreating faster than Donald Trumps political prospects, so definitely not mine). Overall I would stay again. In my opinion Peppers Soul is one of the best resorts on the Gold Coast, though I would request a different unit. I also hope the room would be cleaned more thouroughly next time.
• Verified traveler (6/5): - Nice views,2 bedroom apartment not as spacious as other similarly priced properties. Staff not very helpful,improper instructions were given during check in
• Terry (8/5): - The location is unbeatable. The 3 bedroom seaview apartment was huge. Well equipped and for a family of 6 just what we needed. Amazing restaurants within seconds of exiting the building.
• Verified traveler (8/5): Soul - great hotel - Amazing hotel incredible view Katie was great from GCLR
• Bradley (10/5): best view - The best view ever and the room is good size
• Verified traveler (8/5): - View from hotel was excellent and proximity to the beach was really good
• JennyEvanna (10/5): - The place was clean and absolutely wonderful.. the agency was also the best to deal with
• Verified traveler (10/5): - Great view & lifts never waited long could not find the waste shoot & would highly recommend to stay.
• Verified traveler (10/5): - I like everything and really apartment was very fantastic.
• Yas (4/5): - We were disappointed that the second bedroom door couldn't close and no one came to fix it. The couch had alot of wear & tare, and was not comfortable to sit on. However, the apartment was very clean and the appliances and dishes were good quality. No communication or response from the office over the entire weekend.
• Verified traveler (10/5): - Great views of the ocean. Clean property with great amenities. Just as good as the Hilton but better views.
• Verified traveler (2/5): - I got bitten by zillions on bed bugs in room 3002. Horrific for s place of this standard
• Verified traveler (10/5): - Great place to stay grand kids loved the stay every thing was close
• Cassie (10/5): Beautiful apartment - Great view, beautiful apartment we stayed here for the night for work .. very comfortable we had a great time/stay here, pool / spa was amazing we stayed in the 3 bedroom apartment would definitely recommend to family & friends
• francis (8/5): - Perfect location but since it was privately owned we had to go through an office away from the building for any amenities ,keys or any other requirements, peppers soul staff didn’t want to get involved
• Verified traveler (6/5): - Great location. Give yourself at least an extra 10 mins to get anywhere from your room due to the lifts
• Verified traveler (8/5): - Property is convenient and facilities are good, however lifts are shocking! Concierge won’t even lend us trolleys because we’re private apartment.
• Verified traveler (8/5): - Property was clean and tidy pool a bit dirty . Overall great place to stay right on Cavill ave
• Darren (2/5): - Room 3704 unacceptable gap underneath main door cause piercing whistling noise in windy conditions. Maintenance was happy with me fixing with towel. Unable to sleep first 2 nights before I found cause of noise. Asked for credit but agent knocked back. 3 down lights also not working. Wouldn’t use them again
• Verified traveler (8/5): Soul - Soul is fantastic!!....really enjoyed our stay....only thing GCLR could do better is allow the keys to be picked up at the property rather than a 10 minute drive away abit of a hassle when arriving in the dark a/hrs....the location of soul can't be beat tho really! Highly recommended, and would stay again.
• Verified traveler (10/5): - This property is superb, could not be better. The view is amazing, the pools and spas are fantastic and all in such a convenient location. Also the breakfast downstairs was really great.

Photos