Embassy Suites By Hilton Syracuse Destiny USA

Name: Embassy Suites By Hilton Syracuse Destiny USA
Address: 311-371 Hiawatha Blvd., Syracuse, us

Location: 311-371 Hiawatha Blvd., Syracuse, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Amenities
Embassy Suites By Hilton Syracuse Destiny USA offers an array of luxurious amenities including an indoor heated pool, fitness center, and free WiFi. Each suite is elegantly designed with a separate seating area, sofa bed, and modern entertainment options.

Delicious Dining Options
Start your day with a delicious breakfast spread featuring continental and American options. Additionally, guests can unwind in the evening with a complimentary reception serving beer, wine, premium spirits, and light snacks in the atrium lounge.

Convenient Location
Conveniently situated just 4.3 km from Rosamond Gifford Zoo and 800 meters from Destiny USA, this hotel is the perfect choice for travelers. With a 24-hour front desk and proximity to attractions like the Erie Canal Museum, your stay at Embassy Suites will be both relaxing and memorable.

Book now for an unforgettable stay at Embassy Suites By Hilton Syracuse Destiny USA!

Important Information

Guest must be 21 years of age or older to check-in. Pets are allowed up to a maximum of 2 per room. The fee is $75 per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Smoke alarms
Guest room sealed after cleaning
Face masks for guests available
Delivered food - securely covered
Security alarm
Key card access
Happy hour
ATM/banking
Front desk (limited hours)
Express check-in
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Secured parking
Free bus station shuttle
Swimming nearby
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Two-Room Queen Suite with Two Queen Beds - Hearing Access

This suite has air conditioning and seating area. Mini refrigerator, seating area with sofa sleeper, sofa bed, microwave, 47-inch HDTV, tea/coffee maker

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
- Hearing accessible
Two-Room Suite with Two Queen Beds - Mobility Access

This suite features a seating area and air conditioning . Mini refrigerator, seating area with sofa sleeper, sofa bed, microwave, 47-inch HDTV, tea/coffee maker

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
Queen Suite with Roll-In Shower - Mobility Access

This suite features a seating area, air conditioning and cable TV. Mini refrigerator, seating area with sofa sleeper, sofa bed, microwave, 47-inch HDTV, tea/coffee maker.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
Suite, 1 King Bed, Accessible, Bathtub

1 King Bed
452 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Shower grab bar height (inches): 33
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Shower grab bar
- Visual fire alarm
Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed
454 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Roll-in shower width (inches): 33
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Visual fire alarm
Suite, 1 King Bed, Accessible (Hearing)

1 King Bed
454 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Visual fire alarm
Room, 1 King Bed, Non Smoking

1 King Bed
351-sq-foot room with city views

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 47-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs/infant beds available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Visual fire alarm
Suite, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds
496 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Roll-in shower width (inches): 36
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Visual fire alarm
Suite, 1 King Bed

1 King Bed
454 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Visual fire alarm
Suite, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds
496 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Visual fire alarm
Suite, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds
496 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Shower grab bar height (inches): 33
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Shower grab bar
- Visual fire alarm
Suite, 1 King Bed

1 King Bed
454 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Closed-captioned TV
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Visual fire alarm
Suite, 1 King Bed, Accessible, Bathtub

1 King Bed
454 sq feet

Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - 49-inch plasma TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Sofa bed, laptop-compatible safe, and iron/ironing board; cribs (surcharge) available on request
Comfort - Air conditioning
Accessibility - Shower grab bar height (inches): 33
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Shower grab bar
- Visual fire alarm
Corner King Suite

This suite features a microwave and air conditioning. Mini refrigerator, seating area with sofa sleeper, sofa bed, 47-inch HDTV, tea/coffee maker

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
King Studio Suite

This suite has air conditioning, cable TV, Mini refrigerator, seating area with sofa sleeper, sofa bed, microwave, 47-inch HDTV, tea/coffee maker.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
King Suite - Hearing Access

This suite features a microwave, tea/coffee maker and air conditioning. Mini refrigerator, seating area with sofa sleeper, sofa bed, microwave, 47-inch HDTV

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
- Hearing accessible
Two-Room King Suite - Non-Smoking

This suite has a tea/coffee maker, microwave and seating area. Mini refrigerator, seating area with sofa sleeper, sofa bed, 47-inch HDTV

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
Two-Room Queen Suite with Two Queen Beds

This suite has air conditioning, tea/coffee maker and seating area. Mini refrigerator, seating area with sofa sleeper, sofa bed, microwave, 47-inch HDTV

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
Queen Corner Suite with Two Queen Beds

This suite features a seating area, microwave and air conditioning. Mini refrigerator, seating area with sofa sleeper, sofa bed, 47-inch HDTV, tea/coffee maker.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain
Deluxe Queen Suite with Two Queen Beds

This suite has a cable TV, microwave and tea/coffee maker. Mini refrigerator, seating area with sofa sleeper, sofa bed, 47-inch HDTV

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Upper floors accessible by elevator
- Sofa bed
- Trash cans
- Cots
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Privacy curtain

Guest Reviews

Keondra (10/5): I truly enjoyed my stay at this property. The location was excellent and very convenient, which made the overall experie - I truly enjoyed my stay at this property. The location was excellent and very convenient, which made the overall experience even better. The hotel was exceptionally clean, spacious, and well-maintained, and I appreciated having plenty of room to comfortably settle in with all of my belongings. The bed was very comfortable, which allowed me to relax and get a great night’s rest. I was also very impressed by how friendly, welcoming, and professional the staff was throughout my stay. Their kindness and hospitality made me feel valued as a guest. Overall, I was extremely pleased with my experience and would gladly stay here again in the future. The only thing that I wish could’ve been was the bar and restaurant to be open a little bit later. Being on vacation or I guess being away from home, I don’t typically go to bed as early, so it’ll be nice to have those options or even room service. Another thing it would’ve been nice if the gym was a tad bigger maybe had a Smith machine or a little bit more equipment to get a nicer workout.
Bettina (10/5): -
Lochridge (4/5): Drag racing at night on road adjacent to property - The receptionist forgot to turn our wifi access and phone on. We were there on a Friday... and from 9-1 AM all we heard were cars drag racing on the road between the mall and the hotel. It was very loud!! The lobby was modern and normal and the breakfast buffet was nice.
Trust (8/5): It was a great night, with amazing features and now I feel refreshed and ready to come back! - Clean and pristine features, good variety for breakfast, attentive staff. The screaming kids running the hall, unattended by parents. I know this isn’t the property’s fault, but it was just very annoying. I came to this hotel to relax and get away from my everyday life, just to listen to the same thing I have at home was a little frustrating personally. That is my only dislike.
Lisa (10/5): -
Bonnie (10/5): -
Samantha (10/5): -
Marci (8/5): It was great! - Great value for a larger family! Very clean and love the breakfast too.
Sands (10/5): - Hotel staff welcomed us warmly. King suite was nicely equipped. Enjoyed nice dinner in restaurant. Unfortunately we could stay for reception hour in bar with complimentary drinks. Went to Destiny Mall right across the street to see Leanne Morgan comedy show. Enjoyed greatl complimentary breakfast next morning and relaxed with a swim in the pool before 12pm check out. Recommend the Syracuse Embassy Suites and would definitely stay again. Thanks for a great getaway! Hotel was beautiful. Staff very friendly. Great food and amenities including nice pool, golf simulator, great restaurant and comfy rooms.
Joan (9/5): -
R6149YKdoreenw (10/5): Huge props to VALERIE! - I highly recommend this hotel for all company events! We are Davis Almer have been very fortunate to be using Embassy destiny for quite a few years now for all of our hotel accommodations for all of our business trips Summit and holiday parties. There is nothing more that I could say about Valerie at Embassy suites destiny! She is an amazing asset to the company and has been very supportive for all of our needs five stars all around for this hotel.
Gabrielle (10/5): -
jason (10/5): - Amazing
Ismo (8/5): -
Daniel (5/5): Room was nice, but the pool is gross. The shower doors won’t stay close and the staff at check in and check out were rud - Location, and the breakfast. The pool is gross. Was slimy. There was bugs crawling all over the walls in the corner of the room. There is an additional feel of $15/ night to park as well.
Stives (10/5): -
Brittany (10/5): -
Alisha (9/5): Not Bad AT ALL. - We loved the accommodations. Very clean, comfortable, and the staff was excellent. The breakfast was slightly disappointing but it could have been just our preferences!
courtneytJ113BJ (6/5): A Solid Choice if you want to be near the mall - This hotel is a great choice if your priority is being close to Destiny USA. You can’t beat the convenience for shopping or quick access to the mall. That said, if you’re visiting Syracuse University or want to spend time downtown, I would strongly recommend staying closer to the city center—Uber rides from here add up quickly. The hotel itself makes a solid first impression. The lobby is modern and inviting, and both the bar and restaurant are genuinely good. The gym and pool are also better than expected for this type of property. The room layout is particularly well-designed, especially for families. Having a separate bedroom and living area makes traveling with kids much easier. While the rooms are a bit worn and could use some updating, they’re still perfectly serviceable. One note of caution: the sofa beds are clearly older. They creak loudly with any movement and aren’t nearly as comfortable as newer designs, so plan accordingly if someone will be sleeping there. The biggest drawback is the weekend atmosphere. The hotel seems to attract large groups—birthday parties and tournament teams—which can significantly impact the experience. Think groups of a dozen kids with minimal supervision. To their credit, the hotel does try to manage it, including having security respond to noise and hallway disruptions. Still, the volume of guests can be overwhelming. The pool was packed to the point of being unusable, happy hour was shoulder-to-shoulder, and breakfast was so crowded that finding a table was a challenge. Overall, this hotel works well for convenience and families who want space, but if you’re looking for a quieter or more relaxed stay—especially on a weekend—you may want to consider other options.
Christopher (8/5): - Very clean Room service could have been better.
Sharlindra (9/5): -
Jens (7/5): -
Nancy (10/5): - Service. Size of room. Comfy beds Not being told of the 250$ extra fee
Clarissa (10/5): My stay was great. - The property was clean, room was spacious. Walk to mall was great. The property was great. I thought the amount held on my card was supposed to be 150 but it ended being over 300.00 that was really the only issue, and the pool being so many kids not being supervised. But my 3 year old did get time at the pool early morning without all the kids. So she did get to enjoy herself. I would stay here again.
Nancy (10/5): - Easy check in. Comfy beds lounge was great Not being told about the extra 250$ hold fee
Valerie (10/5): - Everything was great. The food in the restaurant was tasty and breakfast included too. I would stay at this hotel again.
Diana (9/5): Great stay but questionable extra 80$. - Most everything. There was an extra 80$ I need to find out why?
Stacey (10/5): - The staff was all friendly and helpful. The room was very clean. Really nothing
Bonnie (10/5): - Room was clean staff was friendly love the 2-hour happy hour.
Anna (7/5): It is a good value for your money - The location of the room is great, especially at winter time as it is closed to the mall with plenty activities. The suite like room with the kitchen was very useful when traveling with kids. The pool is small but still enjoyable. The breakfast is nice. The room is old, the bar was a disappointment.
kassandra (4/5): -
Daniel (6/5): Surprise, Surprise at check in. - Location to Destiny Mall. Edward was a bit rude at checking in. 15 dollars a night parking fee was a surprise. Taxes and other added on fees got ridiculous and brought the bills up. Didn't make up the room and we had to ask for clean towels and wash clothes.
Blodgett (5/5): - How close it was to the mall and breakfast! The pool was dirty....like they don't treat it appropriately you can see the scum all over the edges of the pool. We booked it mainly because of the pool to have a fun night with the kids swimming and at the mall. Unfortunately the pool was gross and we couldn't use it.
Biviano (8/5): - Complementary reception was a nice touch. Complementary breakfast was very good. Room was nice. We stayed in a corner king suite.
Diane (8/5): Great value, would come back. - Breakfast spread was great, easy to navigate around hotel with luggage cart. Always elevator availability. The handle to the sliding door on the bathroom had no stopper before slamming into the wall from the bedroom side. My son, husband, and I all punched out fingers in this spot. Safety hazard.
Sheila (10/5): -
Sarah (3/5): Housekeeping staff walked in our room. Never staying here again. - Very clean and excellent location Housekeeping staff walked in before checkout, and with the do not disturb sign on the door. Reported this to front desk upon leaving and they didn’t really care.
MacPackMama (2/5): I wish I had read the reviews - I’ll preface this by saying they don’t show reviews in the Hilton app. My fault. I go to check in with the kids. Lobby is beautiful check in was a breeze. Joel informed us there was a happy hour which meant two free alcoholic drinks for the adults and two nonalcoholic drinks (like Shirley temples) for the kids. This was something I was not expecting and was very appreciative. We check into our room and unload our stuff. We stayed in a two room suite. We immediately notice the cupboard door is hanging off the hinge. And the upholstered chair has seen some things. Lighting isn’t great, but we arrived during the day so the curtains get opened. I plan to tell the front desk about the door so we don’t get blamed. We continue to settle in and it becomes obvious there was a party over the weekend and they trashed the room. Neon green silly string, what looks like cake icing on the bdrm door, and what looks like spilled beverages down the walls. The beds were made up and the bathroom was clean. That’s a win, I guess. It’s now happy hour and the kids go up to the bar to order their shirley temples. Ms Grumperson tells my husband the kids aren’t allowed at the bar. No worries, wasn’t the plan anyway. We get our drinks and enjoy them at a table. There are a few snacks available, including veg, and they’re tasty. We’re ready for round two and my husband goes up. Ms Grumperson tells my husband they’ve been assigned to the kids drinks, as they’re not included in the “two free drinks”. So I chat with Joel who checks with the mgr that what we were told at check-in was correct. So this time I chat with the bartender, who says they’re not supposed to do that, they’re supposed to offer an appetizer. The bar and hotel are managed separately and she’s been getting trouble from her boss. She makes the temples and asks, “what else?” I’ll take our two adult drinks as well thanks…and there’s lipstick on the glass. I drink from the other side as to avoid another interaction. As I showed Joel pics of the trashed room, he apologizes and offers for us to change rooms, down the hall and around the corner. The same room directly across from us is booked. We decide it’s too much of a hassle to move rooms- the beds are made and the bathroom’s clean, at least. They send maintenance to fix it but it’s beyond repair. It needs to be replaced and that’s not happening tonight Fast forward to bedtime. My youngest son gets into bed and I lay beside him. He tells me he’s wet. I say it’s probably just cold as a lot of beds are when you first get in. He complains again so tell him to get off and I’ll feel around. Turns out the bed was wet! Weird, right? I !figure the dryers probably weren’t working well, but for some reason I did a sniff test. I sh*t you not- someone had P!ssed the bed. Wtf, seriously?! I’m having a tough time registering that housekeeping wouldn’t change the sheets and they’d notice this, right? But everything else went unnoticed, so I should’ve known. I call down to the front desk and as for new bedding because someone p!ssed the bed and they said they’d be right up. Hubby helps me strip the bed and he remarks that it’s completely saturated. He dumps the bedding in the hall and goes down to the front desk. He comes back later and says we couldn’t get upgraded because of the code we booked under, but magically the room across the hall was available. It’s late so we end up just transferring everything hastily. It’s a disaster. We can’t find anything and the kids 11,8,7 are zombies from being so over tired. My eldest son actually wants to leave because he’s grossed out. My ELEVEN yr old son is grossed out. So I check the bed for bedbugs because of course that’s what I’m expecting next. We’re clear and off to bed we go. The bedding is still there in the morning. We go down for breakfast. It’s simple, the omelet man was cheerful. I see Joel at the desk again and tell him what he missed last night. For some reason, he doesn’t seem shocked. He goes back to chat with the mgr again and then offers us half off. Ugh. $15 parking charged stayed, of course. Funny this is the only hotel I didn’t receive a “tell us how we did” email after our stay like other Hilton owned properties. So reason for 1 star instead of zero 1-trip advisor won’t let me rate zero 2-there were no bed bugs 3-Joel and the Maintenance staff were pleasant
Blackwell (10/5): -
Rebecca (10/5): -
Hasse (7/5): Okey. - Location TVs had no app channels to choose from just hbo
Y49KEgracec (10/5): Great Stay - This hotel was perfect!!!! The kids loved the pool and exercise room. The suite we had was VERY spacious, clean and comfortable. They have a walkway connection to the mall across the street. I was not impressed by the mall, though it was beautiful and had lots to do, they changed $65 per child for the necessary coupon book. Most rides they could only do 1 time despite having multiple coupons. The hotel was absolutely great. Staff was wonderful and hotel was quite.
Kelley (2/5): -
Deanna (7/5): -
CNY_Travel_Guy (4/5): Don't waste your money, stay at another Hilton property when in Syracuse! - Do yourself a favor and stay at another Hilton property if you're in Syracuse. Just stayed there 3 days ago and the room smelled like weed. To the point where it interfered with sleeping. Since there was a Syracuse game in town this weekend, there wasn't another comparable room available. Also, out of 13 other Hilton properties in the city limits, this is the ONLY Hilton property in Syracuse that charges to SELF PARK. The hotel is in the middle of over 900k square feet of mall/public parking and they whack you for $15 a day to park outdoors! Just stayed there in March of last year and this wasn't the case. I don't have a problem paying for parking in a garage, valet, or when I'm in NYC or Boston where real estate is scarce! In this case it's just being greedy.
Shila (5/5): Wouldn't do it again - I loved the complementary breakfast and happy hour. The lobby seats were full of stains. Our room. The couch had a stan on it That looked like it was from having to much fun. There were pubic hair in the shower. It was not what I was expecting.
Cassandra (8/5): -
George (4/5): - Facility Was never told at check in that there was a $250 incidental fee charge for a one night stay. The room and parking cost $233...The fee was more than the room! When I asked about this at the front desk, the front desk person shrugged his shoulders and said it was what it was. And walked away. Will never stay there again...
Bryce (5/5): -
Rhoads (1/5): - 2 out of 3 elevators were not working took 25 min to get down to breakfast 30 min left to the end of breakfast was no bacon and would not make more the shower would barely get warm and pressure kept stopping almost to a stop no pressure then pick back up curtains was missing one so light came threw and blinded me in the morning and was no way to block it
canucksunlover (6/5): Housekeeping walked in our room 1 hour before checkout with our “do not disturb” sign hanging on the door! - Expensive stay. The front desk person who gave us our keys was miserable, didn’t smile and mumbled when speaking. There were teenagers running through the hallways at 1:30am. Housekeeping walked in our room 1 hour before checkout with our “do not disturb” sign hanging on the door! Would not stay here again.
Timothy (4/5): -
Tiffany (8/5): -
nancy (9/5): -
Tracy (4/5): - Hotel room was filthy floor had not been vacuumed there was garbage u see the table The pillows were all balled up and need to be replaced along with the bedding over all. Chips in the tile. I could go on. We live this hotel and stay there each time we are in Syracuse but it definitely needs a refresh. Sorry the above should be here. What we love is the location
Mary (6/5): It was ok - The location The kids running around screaming and the pool is very small for the size of the hotel.
Tracey (10/5): Comfortable and affordable - Location Nothing it was great
Fawn (10/5): - Seeing how much my granddaughters loved swimming in the heated pool. The variety of food for breakfast and that it had a restaurant on the property. Couldn't access the pool with my room key.
Francisco (9/5): -
Andrea (10/5): - We had such a great stay, so spacious and clean. Thank you!
Nicolette (1/5): -
BNewton (10/5): -
Russo (6/5): - It was a place to sleep Institutional looking and needs a refresh … also had a difficult time getting an invoice from them
Barnes (8/5): Satisfied - Breakfast was great, room was nice, staff was great didn't feel great about the parking with the signs saying the hotels not responsible if our cars get broken into or damaged
Kayla (7/5): - Loved the location and staff was friendly. Was shocked you had to pay for parking. Also the pool was very dirty.
Keysha (5/5): - The staff was very rude
Cody (1/5): Over priced for sub par comfort, food, and stay - Location and staff were good Bathroom was not clean. Shower door would not stay closed Beds squeaked and were very uncomfortable Breakfast options were very limited and terrible quality Omele station had 1 person working. Which meant extremely long wait time.
Carol (10/5): -
Andrew (10/5): -
Jason (8/5): Would go again but get a better suite - Convenient to walk to mall. Bar and food was good. Staff exceptional My view was not good. Shower was small. Not enough pillows
Alan (9/5): Did Erie Canal bike trip and was perfect stopping point. - Very inviting and staff at check in and at the bar were superb.
Julie (9/5): We were there with children and enjoyed location ofdestin usa Able to walk there. Very convenie - Excellent food Great service Can’t think of anything
Takiya (7/5): I love their breakfast - Shower baseboards had brown gunk in the corner
Golan (10/5): -
Christine (10/5): So relaxing! - A lot of variety. Comfortable dining room. The staff was very caring and attentive. All was great. No complaints.
Margaret (7/5): It was OK. - Proximity to my final destination. Fitness center was adequate. Not enough noise and light buffering in room. If a good night's sleep is your ultimate goal, you might want to consider another hotel.
Robin (9/5): - Cost
MollyB34 (8/5): It was for - The breakfast is always the best one I think I’ve ever had at a hotel. Very accommodating, clean, staff are hard workers and attentive. The omelette guy was super quick! The lobby is GORGEOUS! The front desk staff were great when we got there our first room smelled like marijuana and they moved us immediately, no questions asked. I just have 2 young kids and I didn’t like that but they handled it great! The price could’ve been a little cheaper, I’m a Hilton Honors member and I just figured it wouldn’t be as much as it was, maybe because of The location and the access to Destiny USA is great. We’ve stayed many times there and I don’t remember it being so much.
Alexandra (3/5): Bad experience - Location was good. Resturant staff was sweet Our room was disgusting. It smelled bad, floor was filthy, couldn't use the shower because it was clogged with hair. Short hairs all over the bottles that contained the shampoos and body wash. Beds uncomfortable. Just a bad experience. Was told I couldn't get compensated because I used booking for the hotel reservation.
Leisa (9/5): Evening away to shop and enjoy dinner in Syracuse. - The hotel is very nice, clean and confortable and great location. The breakfast is outstanding!! A little better communication at check in regarding Happy Hour (i.e., The Happy Hour times as well as that being the time you can use your drink vouchers) Many others showed up a bit confused as well. But really loved Happy Hour and appreciated the complimentary drinks even tho we didnt use all of them - because we showed up before 5.30 start.
Nicole (1/5): We come yearly for a shopping trip before Christmas I can say we will absolutely not be returning and after the police n - Access to mall Kids running everywhere all hours keeping us awake, hockey parents invading and kicking us out of the bar area so they can “ watch film” while the kids take over the pool and trash every aspect of the hotel.
Faustina (8/5): -
johnsW2238NI (2/5): Disgusting, grimy and silence from management - Honestly one of the most disgusting hotels I have ever stayed in. The lobby was presentable and nice looking, but as soon as I got the elevators I saw garage just swept into a corner. Then the hallways upstairs all had stains, crumbs and were in horrible condition. Then the rooms were atrocious. We initially had a room that we had to be moved out of because of the smell of weed and just general dirt and grime all over the place. The second room was only a little bit better in the clean and smell, but the chair in our room had a broken leg and the carpet had stains and was uneven all over. Just to top it all off, we stayed here partially because of the pool which was in horrible condition. It had a film of some kind on top of the water and was murky as I’ve ever seen. There’s not a chance I would let my 6 year old swim in there. I’ve tried leaving three messages for the manager to give me a call but haven’t received anything in three days since. I may sound like a Wendy Whiner, but when I spend $200 for a suite and get this horrible room I get annoyed quickly. The only redeeming aspect of our stay was the breakfast before we checked out. It was very good.
Liat (3/5): Unfortunately, the overall experience did not meet our expectations. - Good location, close to the mall The omelets served at breakfast were very tasty The room felt outdated and quite humid, and unfortunately the beds were not very comfortable for us. The breakfast selection was not very diverse, and basic items like milk and cornflakes were missing
Kassandra (8/5): -
Lisa (8/5): -
Shu-Mao (7/5): Free breakfast don’t eat dinner there you will need to wait more than an hour. - Five star hotel Very slow restaurant service.
Jones (5/5): - It was at least 45 minutes between the order of our dinner and its arrival. However, I could see most of it sitting in the window during that time. As a family of five, it would have been nice to have some, rather than none of the order delivered to the table.
Charles (3/5): Breakfast was good - Location Broken fixtures and shower in the room. Entire floor smelled of marijuana smoke. TVs in the room did not work properly
Jessica (10/5): -
Robin (4/5): It could have been better, the last time I stayed there was a great time!! - The breakfast TV did not work, my Granddaughters , daughter and I like to watch movies together when we go away the whole time the tv was out, and I got charged for parking which I did not know I was being charged for, if you are charged for parking that should come with snow removal too for the quests as they charged me $32.40 for 2 days, I had to literally dig my car out because the snow was so bad, not fair!! I asked for towels and washcloths they were supposed to bring them right up to my room they didn’t bring them until we left for the day and went in our room without permission, check out wasn’t until 11, one of the house keepers opened our door up at 9:30 without knocking when we were trying to pack up, I told them CHECK OUT IS NOT UNTIL 11!! I will never stay there again!
Celeste (5/5): -
Aicha (7/5): It was okay. I feel I overpaid though. The room was clean but the sofa bed was extremely uncomfortable, springs were com - Location right next to destiny USA mall, I just wishes the tunnel to the mall was connected from the hotel without needing to walk outside, especially after the snowstorm and the walkway not being shovelled yet when we went Pool was small and not clean. It would be beneficial to have someone watching, not necessarily a lifeguard but some sort of staff. Because there was a big sign that says no diving and people kept jumping and diving into the pool which was very annoying
Jeff (9/5): -
Lorraine (7/5): - Nice facility Staff needs to shower the cleaning person smelled of weed
Robert (3/5): Bedding had gross black stuff and looked like bugs. - Happy hour included 2 drinks per person. Forgot my fan and they had a box fan. Room was dirty, bedding was dirty. Pillows were TERRIBLE.
Luciana (10/5): -
Andrew (8/5): -
Roland (7/5): - Close to the mall and bed was very comfortable Smelt like weed and the first man we saw at the front desk wasn’t very pleasant at all like he had no Interest in helping me
Gary (3/5): - The bartender was friendly and efficient. Dinner food was good, server Julie was nice, beds were comfortable.Breakfast was good but coffee wasn’t. No attempt whatsoever by receptionist to accommodate our request for early check-in, she just didn’t care about our situation or needs. The wait for our dinner service was over 1 hour and it wasn’t even that busy in the hotel lobby restaurant. Very disappointed that the pool was closed for cleaning and repairs. Shouldn’t that take place before open pool hours?