Grand Xing Imperial Hotel
Location: Montinola St., corner Muelle Loney St., Brgy. President Roxas, Iloilo, 5000, Iloilo, PH
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Opportunities
Don't miss out on the many recreational opportunities, including a nightclub, an outdoor pool, and a fitness center.
Dining Experience
Enjoy local and international cuisine at Flames Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the room service. Mingle with other guests at the complimentary daily reception and unwind at the bar/lounge or poolside bar.
Convenient Amenities
Featured amenities include complimentary wireless internet access, concierge services, and a ballroom. Make yourself at home in one of the 181 guestrooms, with LED televisions and free Wi-Fi. Plus, the hotel offers a roundtrip airport shuttle and free self-parking.
Experience all this and more at Grand Xing Imperial Hotel for your upcoming stay in Iloilo!
Important Information
- Pool access available from 6 AM to 8 PM.
- Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Nightclub
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Nightclub
- Safe-deposit box at front desk
- Free newspapers in lobby
- Meeting rooms
- Smoke-free property
- Tours/ticket assistance
- Free reception
- Snack bar/deli
- Free self parking
- Airport transportation - pickup (surcharge)
- Ballroom
- Banquet hall
- Reception hall
Rooms Available
-
Imperial Suite (West Wing)
1 Queen Bed
301 sq feet
Club/Executive Level - Buffet breakfast
Layout - Bedroom and dining area
Internet - Free WiFi
Entertainment - 49-inch LED TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Access via exterior corridors
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Low-height counters/sink
- Visual fire alarm
-
Premier Queen Room (West Wing)
1 Queen Bed
215 sq feet
Club/Executive Level - Buffet breakfast
Internet - Free WiFi
Entertainment - 49-inch LED TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Access via exterior corridors
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Visual fire alarm
-
Deluxe Twin Room, 2 Queen Beds (West Wing)
2 Queen Beds
266 sq feet
Club/Executive Level - Buffet breakfast
Internet - Free WiFi
Entertainment - 49-inch LED TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Access via exterior corridors
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Low-height counters/sink
- Visual fire alarm
- Wheelchair-width doorways
Guest Reviews
- Mei Hope (4/5): - Nothing
- Rossana (2/5): - The key card does not work everytime we go out of the hotel.We need to visit the front desk everytime we go to our room to let the key card work.and the television does not work as well. So inconvenient.
- Andrew (10/5): Very good but please check fridge sounds room #606 - All good, room good with quiet a/c but tapping sound irritating from fridge in room #606! Breakfast superb, Suzanne really looked after us, lovely food.
- arthur (10/5): - The whole crew were just amazing, from the security guards to housekeeping staff, door men and receptionists. I can recommend this hotel.
- Irene (4/5): Nice, not so friendly - The hotel/staff did not want to give more than 2 towels per day for a room that can sleep 4. They would not leave washcloths and most of the time they did not replensh the coffee. To make matters worse, they would only let 2 people eat breakfast for free, the other 2 had to pay for a breakfast that is supposed to be included.
- Leoncio B (8/5): - Nice hotel
- LORENA (10/5): - so far overall good. we enjoyed the pool.
- carl (2/5): - We arrived and found windows did not close properly so sound from street and mosquitos. Room smelled like it had been empty for years, moldy smell did not go away even after AC started. No hot water available and we were even charged for ice. Pool was closed. Checked out as soon as we could the next day.
- Maria (10/5): - I feel at home and safe cause this is the area where i grow up.
- julien (10/5): - The bath tube
- Jojie (6/5): - Limited toiletries. No flat iron. Cheap shampoo. Not worth staying.
- Yolanda (8/5): - Very friendly, the room spacious , walking distance to the mall
- Rosyller John (8/5): - Very good choice for a stay in the city
- Annie (8/5): - The place is clean, room is big and bed is very comfortable, but it has water leak in the bathroom, service is good, all the staff are very accommodating with our request.
- Tom (10/5): - Check in was smooth and quick. The room was spacious, mirror had some finger smudges on it. But was quickly cleaned up. The AC functioned was A . Shower was A Internet was a B- The Internet cut in and out. Breakfast was great, enjoyed the selection. They also have a Japanese restaurant down at the lobby level. The food was fresh and amazing. All in all I’ll be returning. It was a great experience. Thank you.
- Narciso (8/5): - The property is clean, staffs are nice, breakfast is also nice. Front desk staffs are a little rude and dont seem to know what they are doing.
- Mario (6/5): - Swimming pool is unique. Breakfast isn't so great.
- Michael Angelo (10/5): Highly recommended - Excellent service. We had comfortable stay
- Rowena (8/5): - We booked this hotel for it's convenience, centrally located for Dinagyang Festival. It's an older hotel that's seen better days. Nicks and tears are showing in bedroom furniture. The safe in bedroom is dead. And there are cockroaches in room, found 4 during our 3 night stay !!
- Dan Mendoza (8/5): - Close to attractions
- Spencer (10/5): - Great place. Good customer service
- Malea (10/5): - I recommend grand xing hotel to friends
- Romeo (2/5): - Our first night, my wife found roaches crawling on the wall. The bathroom was filthy and dirty. There’s nothing to wipe the wet/dirty floor. We used our wet towels to clean the floor and when we asked to be replaced, they just ignored our request even though the cleaning lady was just in front of our door.
- Verified traveler (8/5): - Location was perfect. Hotel is a bit old but rooms are clean and comfortable. Infinity pool has a nice ambiance/view. Food was delicious and staff were friendly. Towels were just a bit worn out, though. Overall hotel is very good and highly recommended.
- Mylen (10/5): - Twas a great Experience!
- Arnel (10/5): - Great place to stay!
- Verified traveler (6/5): - On the face of it, it's a nice 4 star hotel, but unfortunately it has a major cockroach issue, we killed 3 or 4 in our room and also saw several running around the breakfast buffet.
- Verified traveler (8/5): - Near city proper and nice view of Iloilo River
- Verified traveler (6/5): - Cons: overall, the place looked clean but the 1st room (penthouse) had roaches so they moved me into another room 1 level down. In this room, there were tiny little ants on the bed. Also, everything closes at 10 so if you're hungry after that, you need to wait til morning. Safe was not mounted so if I put something valuable in there, someone can just walk off with it. Lastly, I could tell that the room design was not done by a woman because there was no magnified mirror and very little lighting in the bathroom where the wall mounted mirror is... Pros: gym facility was great; massage service was spectacular; breakfast buffet was good;
- Tala (8/5): - The hotel was ok. Only the pool is the best one but the rest is just an ordinary hotel
- Stephen (2/5): Pay a bit more and stay at the Marriott - Hotel is old and worn. Sleep was only possible when the noise from the KTV lounge ceased, which was after 1 am. Breakfast was ok, but limited in choice. Staff were friendly and attentive.
- Verified traveler (10/5): - Great hotel for family and friends! It is walking distance to the capitol, Shopwise, Iloilo Supermart and to SM mall. There is a bank and drugstore nearby as well. We spent Dinagyan weekend and nearby roads were closed but it was quite close to the activities! We were able to watch one of the judging areas from our hotel window (we stayed in the West Wing). The facilities are also excellent, great pool and gym! The food is very good and kid friendly. The restaurants around the hotel are also excellent! Lastly, the staff are all so kind and friendly, one the best staff service so far. Highly recommend this hotel! :)
- Verified traveler (6/5): - The hotel is good but possibly due to being busy woth dinygang the staff were busy. Our room wasn't cleaned and they said we had declined cleaning which we hadn't so we dropped our towels to housekeeping at 9pm, then at checkout they asked us where the hand towels were., they were also asking another customer where her coaster from under her glass was. The pool you only get 2 adults 2 kids per room. We have 3 kids oldest 4 years so we had to pay for our 1 year old to swim. You need to sign in and get a wrist band to swim. Then u can't leave the pool area with the towels. Great location for the city.
- G (10/5): - Great location. Clean facilities. Welcoming staff.
- Mylah (6/5): - Like: The hotel is in the center of everything, this part is good. Don't like: They charged us a fortune for their cheap bedrunner upon checked out. We don't take it. Lots of good stuff in the U S. why take this ugly one.
- Derrick (6/5): Bad smell suite! - Stayed in an imperial suite, very old design, bad smell, not comfortable to stay!
- Verified traveler (10/5): - Very clean and very nice place breakfast is good Easy access to shops and restaurants very near to SM mall and Port area if your travelling to Bacolod
- Verified traveler (10/5): - Very clean place and helpful staff. Rooms are spacious and secure. Swimming pool is great ...
- Verified traveler (6/5): - Ok for it’s price. Room can be cleaner. More restaurant outlets preferred
- Mark (8/5): Pleasant stay however there were issues - When we booked our room the photos showed pictures of what we later found out a “premium suite”
- Verified traveler (10/5): Grand xing review - Clean place and nice buffet
- Harayo (10/5): - The room was great! We had a nice experience at this hotel
- Michael (10/5): - This is a high quality very efficiently run hotel, the staff were very friendly, accommodating and professional. The rooms are clean very nice and well maintained, especially the east wing which has some great views of the Iloilo river over which we were treated to some amazing sunrises when we were lucky enough to be awake to enjoy them. There are several options for food while staying at the Grand Xing including room service all of which are very high quality also staffed by some great employees serving delicious food. We travel to Iloilo every other year from the USA. Our next visit will be sometime in 2021. Will we stay at the Gran Xing next time? Maybe, but probably not as we want to try some of the competition next time so we can compare. Will we stay @ the Grand Xing again in the future? Yes most definitely! Do I recommend the Grand Xing to friends and family yes definitely! It is a really great hotel!
- Percival (8/5): - Location was great with easy access to most stores, pier. Overall stay was good. Would stay there again.
- Rowena (10/5): Excellent staff - They have an excellent staff and medical assistance
- DavidHamrouni (10/5): - Service, food, wifi, clean place The view, everything was fibe
- Verified traveler (8/5): - It’s accessible to SM Delgado and to transportation
- ces (8/5): - My only comment was there is no enough sound proofing insulation on all rooms, because you can easily hear the noise from other rooms and at the hallways. The food on the breakfast buffet was great because every morning has a different menu.
- Lorna (8/5): - The staff are nice and frienly. I will give them 4 stars
- Glynn (8/5): - Was not exactly whitbi expected but was ok and satisfactory
- Verified traveler (10/5): A place not to miss while in Iloilo - Enjoying our 3 weeks stay. Convenient, clean and courteous staff. Highly recommendable place to stay and looking forward staying here on our next visit to the city of love... Iloilo. Please keep us updated on your future discounted rates. Outstanding amenities too. Kindly clean your glass windows at the gym so we can appreciate the beauty of Iloilo river. Thanks.. we will be back!
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