Izla Hotel by Fiesta Americana Isla Mujeres
Location: Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres, mx
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Beachfront Oasis
Exquisite Dining Experience
Indulge in a culinary journey at our on-site restaurant offering a delightful fusion of Caribbean, Mexican, and international cuisine. For those with dietary preferences, we also provide vegetarian, vegan, and gluten-free options.
Refreshing Outdoor Pool
Unwind and soak up the sun by taking a dip in our inviting outdoor pool, perfect for relaxation and leisure.
Seaside Serenity
Enjoy breathtaking sea views from select units featuring a private terrace. Immerse yourself in comfort with air-conditioned rooms equipped with modern amenities for a memorable stay.
Book your stay at Izla Beach Front Hotel for an unforgettable seaside retreat.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Tour desk
- Soundproof rooms
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Public Bath
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Private beach nearby
- Internet access
- Housekeeping on request
- Wine release events
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Beach toys
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Double Room with Garden View
The spacious double room provides air conditioning, a coffee machine, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Access to a private beach
-
Luxury Garden, 2 Double
The spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Junior Suite, 1 King
The spacious suite features air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Swim Up, 1 King
The spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Luxury Garden, 1 King
The spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Junior Suite Ocean Front, 1 King
The spacious suite features air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Luxury Ocean, 1 King
The spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Luxury Ocean, 2 Double
The spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Junior Suite, 2 Double
The spacious suite provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Private bathroom
-
Deluxe Ocean View Double
The spacious twin room features air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Access to a private beach
-
Superior Full Ocean View Double
The spacious twin room provides air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Access to a private beach
-
Superior Room, 2 Queen Beds, Bathtub
2 Queen Beds
603-sq-foot individually decorated room, balcony with sea views
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed, Garden View
1 King Bed
538-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Room, 2 Queen Beds, Ocean View
2 Queen Beds
614-sq-foot individually decorated room, balcony with ocean views
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Room, 1 King Bed, Private Pool, Sea View
1 King Bed
613-sq-foot individually decorated room, located on the ground floor, balcony with sea and pool views
Relax - Private pool
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Private plunge pool
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
-
Deluxe Room, 2 Double Beds, Ocean View
2 Double Beds
538-sq-foot individually decorated room, balcony with ocean views
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 2 Queen Beds, Garden View
2 Queen Beds
538-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Ocean Front with Plunge Pool
The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace with sea views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Plunge pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Access to a private beach
-
Superior Room, 1 King Bed, Bathtub, Sea View
1 King Bed
603-sq-foot individually decorated room, balcony with sea views
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - 40-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- Private spa tub
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Private spa tub (outdoor)
-
Superior Ocean Front with bathtub
The spacious double room provides air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Access to a private beach
-
Deluxe Ocean View King
The spacious double room provides air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Access to a private beach
Guest Reviews
- Gabriela (6/5): I would go back at some point, as I mentioned the staff was incredible! Kudos to them for working so hard to make our st - Our favorite part about this hotel was the staff! The service the staff provided was truly exceptional. The pools are second, loved the rooftop pool. Our room had a very pungent mildew smell that just lingered the whole time we were there. It was very unpleasant and disappointing. They did try to solve the issue but the solution didn’t really work.
- Knowles (9/5): -
- Fatoumata (8/5): Beau séjour en famille dans cet hôtel - L’hôtel est idéalement placé, il y a une plage privé et une piscine. Le petit déjeuner est varié est bon. Le personne chaleureux !
- Carlos Raul (9/5): -
- Lawrence (10/5): -
- Jose (7/5): - tardaron en hacer mi check in y cuando me lo hicieron me mandaron a un cuarto que estaba ocupado y me tuvieron ahi esperando unos 15 mins mas
- Isidro zeus (10/5): -
- O6376WElawrencel (10/5): Wonderful mid size hotel with great attentive, efficient staff. - The best part of this hotel are the staff. Wonderful attentive and efficient staff especially “Reyes” from the pool bar. Gerardo is also good as well as Noemi from the cafe and Carolina at the front desk.
- Virginie (10/5): -
- Gavin (9/5): -
- Marion (10/5): - Parfait.
- juansE6298ER (10/5): Izla stay from TX - To start out, the front desk (check in) with Anna Rosa and Elias was very welcoming, plus informative. On the food and beverage side, we decided to purchase a romantic sunset dinner on the beach. Efrain and Jimmy made it very special and very awesome. Jose Maria and Obdulio (Papi Chulo) are tremendous at the bar and all-around. The staff members are great at Izla, and we liked the location. We were there celebrating our anniversary and it our first time at the island, which was very memorable. We very much appreciated the staff and our experience. We also enjoyed the sky lounge (SL) pool.
- Evgeniia (8/5): -
- Polatkan (10/5): Heerlijk rustig en heel mooi! - Een heerlijk rustig hotel met een prachtig strandje. We hebben ook een gratis yoga les op het strand gehad en dat was ook super! Het personeel was ook enorm vriendelijk en behulpzaam. Alles was prima. Wij hadden verwacht dat de locatie best afgelegen zou zijn, maar met het golfkarretje dat we hadden gehuurd konden we makkelijk heen en weer naar het centrum en andere bezienswaardigheden!
- alfandri (7/5): nice - Nice room, comfortable bed A really beautiful pool and a perfect view from it and the beach. It was very strange for me to arrive at a supposedly 5-star all-inclusive hotel but there isn't even a small refrigerator in the room. There is a dining room but there isn't much choice and sometimes instead of a buffet there is a menu and it takes a long time for the food to arrive, the staff tries very hard but apparently that's the atmosphere of the place where you have to enjoy and take your time. There is no coffee machine so I didn't have a good coffee for the morning. The hotel is a bit far from the center but even in Isla you have to rent a golf cart
- Rudy edmundo (10/5): -
- Daniela (8/5): -
- Antonia (10/5): -
- 53yeseniah (10/5): great hotel and the bar staff especially Jose Maria & Virgilio 😇 - loved my stay and the drinks by Virgilio were soooo good!!! can’t wait to go back!!
- 143itzelg (10/5): Vacation - Virgilio and Jose Maria gave us great service and the drinks🔥🔥 they both had a great vibe and can’t wait to go back!
- Idan (10/5): מושלם - מושלם במחיר ממש טוב, זה שהוא מרוחק זה דווקא נחמד כי בחופים המרכזיים יש עומס תיירים מטורף! החדר כושר טעון שיפור.
- yosef (10/5): - מלןן מיקום עונים על הציפיות
- Lukas (10/5): -
- Elian Coral (9/5): - Todo me gustó excepto que la.habitacion me dieron el.check in hasta las 5 pm Esperar hasta las 5 pm mi habitación
- Klempy (9/5): - Buena atención, bonito, tranquilo, limpio
- eddiegS8240GN (10/5): Izla Hotel - Virgilio is the best bartender hands down! Very humble and knows his craft. I’ve been to Dominican Republic, Puerto Vallarta and several other vacation spots….Virgilio is definitely the best!!
- Iwona (9/5): -
- Patricia (9/5): - Muy lindo lugar, me volvería a quedar sin dudarlo 😊
- Inspiration785517 (10/5): 1 week stay - Virgilio was excellent, he made our stay very special. He was attentive and went above and beyond every time that we saw him. He took time to learn all of our names and made the stay very special. We also want to recognize Obdulio, Jesus, Reyes, Carlos, Adrian and Jose Luis, Ana Rosa, and the rest of the service staff. The treatment they gave us was outstanding and made our stay as memorable as it could be. Thank you to the service team, you are amazing.
- allab373 (2/5): Never again! - This is the worst hotel we stayed at in Mexico. No room service with all inclusive. No laundry service. Beach is all weeds and grass. Cheap quality alcohol, if you want a shot of premium tequila it’s $10 and that’s with 50% discount for all incisive package. Margaritas taste like water. Only one working restaurant. Breakfast buffet has a limited food selection. Limited menu for lunch and dinner. The only good thing is that people working at this hotel are nice and welcoming. Will not be coming back here.
- Sara (8/5): Fint sted - Veldig koselig og rolig sted, personellet var veldig hyggelige og serviceinnstilte. Rommet var stort og fint, med utsikt over bassenget og stranda. De har en policy på å automatisk legge til 15% tips på alt du kjøper på stedet. Stranden var liten og veldig fin, men ikke så god å bade på da det var masse sjøgress og tang, som gjorde at mange ikke turte å vasse utover. Maten var ok, noe var veldig bra, mens andre retter kunne vært bedre.
- Adi (10/5): -
- mary (10/5): We’ll be back! Clean comfy rooms. Pool is fantastic. - We love the location. Huge bonus you can go from the pool to the ocean. DJ was playing music too loud at the pool during the day.
- Tal (7/5): שהיה נחמדה באזור השקט של האי, מעט יקר ביחס לתמורה - חדר מרווח, מיטה נוחה, בריכה חיצונית נעימה וכיפית. שירות נעים. מיקום מרוחק ממרכז האי והחוף של המלון לא מוצלח. המסעדה של המלון מאוד יקרה. באופן כללי יקר ביחס לרמה של המלון - הרגיש יותר כמו מלון 3 כוכבים. הניקיון והתחזוק ברמה לא מאוד גבוהה, חדר כושר קטן מאוד, יש הליכון אחד שלא עובד ועוד כמה מכשירים בודדים. יש במקלחת קצת ריח של ביוב.
- Kevin (6/5): Our group will not be returning to this hotel any time soon. - Good restaurant, friendly restaurant staff. No wifi, no tv, no fridge, damp sheets , not the greatest for sleeping. Found a 2 inch cockroach in our room. I squashed the cockroach, wrapped it in a paper towel, and presented it to the Front desk staff who were very indifferent and unapologetic to the situation.
- Agnes (8/5): Agréable séjour ! - La propreté, la grandeur de la chambre et le confort. Accès direct à la plage Hôtel un peu excentré.
- frankmV2539UF (10/5): Awesome Bartneder - Virgilio was an awesome bartender. Recommended us a ton of drinks. Didn’t know many alcohols and he helped big time.
- Sergio (4/5): Desepcionante - mala calidad mala calidad
- jacyc710 (10/5): Great experience!! - Atmosphere is awesome! Jose Mario the bartender by the pool had amazing customer service and drinks!! We took his mixology class and had a blast 10/10 recommend!
- chriskA468IY (10/5): Mexican All-Inclusive as it is meant to be - We cannot say enough great things about The Izla Beach Front Hotel. Even before we arrived, they were very helpful & quick to respond to our requests for assistance . They helped arrange airport-ferry-hotel transportation and, after we experienced several flight delays, they were gracious enough to communicate with the shuttle service about our changes in arrival time. Once we arrived, the beauty of the hotel and its location were immediately evident. Perfectly positioned towards the southern end of the island, away from the busier northern end, we felt at peace right away. We highly recommend the all-inclusive package if you plan on sticking around the hotel for most of your trip as we did. It was well worth it. This brings us to our favorite part of our vacation: The hotel staff. Always pleasant; always friendly. They made us feel comfortable, safe, and cared for. Something we haven’t experienced much even traveling domestically. We honestly can’t say enough about them. We wish we could remember all of their names, but frequency brings memory. At breakfast and lunch, Crisandra & Sharon greeted us as we entered the Izla Cafe. Upon being seated, we were once again welcomed by Gerardo, Carlos, Rodrigo, or Russel, but usually all four. They greeted us like old friends each time. In the evening, Jose Luis was there to make sure our dinner needs were met. Speaking of needs, our new friends Virgilio & Reyes were more than happy to oblige ours at the poolside bar. They gladly treated us to non-alcoholic drinks that delighted our taste buds while providing the refreshment and tropical feeling we needed. We can’t wait to return.
- muldowneyryan (10/5): I'll be back! - Loved the location, the room, and the staff. Out of my 17 trips to Quintana Roo this staff was the most helpful and the kindest yet. Can't wait to visit again. See y'all soon!
- Travel05836554764 (10/5): Honest review - I found the hotel to be clean and safe. The staff was very friendly and attentive. Bartender, Adrian Reyes, was a standout. He was fun and always remembered your name and your drink.
- 303makaylak (10/5): excellent - adrian reyes was one of our favorite bartenders at izla hotel!!
- Lester (10/5): - Everything Na
- Alan (8/5): Staff were brilliant and couldn’t do enough - It was nice to escape the madness of Playa Norte and more touristy areas and have some chill days by the pool. The pool is massive There is a pervasive smell, which I think emanates from the marina swamps opposite. It’s like a stagnant water smell
- Caroline (8/5): - Bon hôtel situé à 5 km du débarcadère. Taxi 150 pesos mexicain. Hôtel propre, belle piscine. Service All Inclusive de qualité satisfaisante. Personnels très agréables. Parties communes très propres et bien entretenues. Très jolie vue pour les repas en extérieur. Matériaux dans la chambre contrastent un peu avec la qualité des parties communes. Odeur d'humidité assez forte dans la chambre.
- rodrigo (10/5): Excelente elección - Un lugar excepcional con lujo fino . Todo d están calidad y el personal muy amable sin excepción Lamentablemente la playa que es hermosa tiene el suelo tapizado por un alga muy molesta
- Fanny (8/5): Excellent et beau - Chambre spacieuse propre Salle de bain idem Accueil au top Personnel du côté du bar de la piscine et de restaurant au petit soin Emplacement top Piscine adulte sur les toits Piscine famille en bas avec accès plage Grd nombre de transat disponible Dommage pas de mini frigo dansla chambre
- Andrew (9/5): - Great to have an awesome pool on site, as well as an adults only rooftop pool and bar. Wish we knew a bit more about happy hour deals, food deals, etc.
- Alon (7/5): - צוות נחמד מאוד ושירותי, בריכה גדולה ונקיה ארוחת בוקר טובה רחוק מהמרכז, כל בקשה מהצוות נענית בחיוב אך לוקחת המון זמן, הייתה נזילה מהשירותים - תיקנו וחזר שוב יום למחרת
- Dale (7/5): -
- Jean Michel (10/5): - La alberca El costo del consumo dentro es elevado y esta muy lejos del centro
- Rose (4/5): Average with chance of poor service - Isla Mujeres is amazing! Large rooms, but fridges are not included unless you ask. We asked, still didn't get one. Restaurant staff was pretty good. Taxis always available. Very quiet part of the island, and quiet hotel. Price is good. This beach is not swimmable, it's muddy and smelly. Bar staff ranged from okay to downright rude who ignore you for as long as they can. Room cleaning never stocked the full set of towels, over days.
- Brendan (8/5): Good property, quiet location, clean and helpful staff. Food is average and don’t expect privacy with a plunge pool room - Clean and good staff Rooms not as advertised in terms of set up
- Page (9/5): - Lovely hotel great staff. All restaurants and bars closed at 10pm
- CARL (10/5): - Great helpful staff
- Penny (8/5): -
- Adams (10/5): - the location and vibe. Very nice place to just relax.
- Manor (6/5): -
- Mor (10/5): -
- Oleg (1/5): -
- Ariel (7/5): -
- Yuval (10/5): Wonderful stay and would happily return. - The hotel is amazing. The rooms are spacious, modern, and very comfortable, and the breakfast was excellent. The hotel facilities are great, and the staff was truly lovely — friendly, polite, and attentive. The only downside is the location, as the hotel is not in the center, but this did not bother us much during our stay.
- Koray (3/5): -
- Alexander (5/5): -
- Amram (10/5): -
- sabrina (6/5): -
- Manuel (7/5): - la comida muy bine, la attention del personal muy buena. NO tenian jugos de fruta natural. Estuvo rota la cafetera y el aire del restaurant toda la estadia.
- Eden (2/5): לא משהו בכלל - רק הנוף מהחדר המלון הכי נוראי שהיינו בו עד עכשיו בירח דבש שלנו, לא יודעים על מה כל הביקורות הטובות. הסדינים מלוכלכים, האוכל בארוחת בוקר מזעזע אפילו לא אכלנו שם וסתם שילמנו כסף מזעזע, אין קפה אפילו גם, הבחורה במסעדה החמיצה לנו פנים כשבעלי לא הבין מה היא אמרה כי הוא לא דובר את השפה ודיברה בזלזול והתנהגה מגעיל ממש, לא הציעו לעזור לנו עם המזוודות לקחת לחדר, ביקשנו בגלל שאני סוכרתית לשים 2 קרחונים במקפיא אצלהם עד הצ׳ק אאוט, אני מדברת ספרדית שוטפת ככה שאני מבינה ויודעת לדבר ומבינה הכל- ביקשתי בפירוש מקפיא כי אני חייבת את זה קפוא לכל הטיסות והמעברים עם כל התרופות שחייבות קירור כולל אינסולין- בקבלה אמרו בטח אין בעיה הדגשתי שוב ושוב שזה חייב מקפיא אמרו לי אין בעיה- בצ׳אק אאוט הביאו לי את זה קריר נוזלי ושאלתי מה קרה אין מקפיא? מה אני עושה עם זה עכשיו איך זה יקרר לי את התרופות? הכל יילך לפח אותו הבחור שלקח את זה ממני בצ׳ק אין אמר לי שאין להם מקפיא ושמו רק במקרר- הסברתי שזה לא מה שהוא אמר לי בצ׳אק אין והוא שיקר לי. שירותי מזעזע תודעת שירות מזעזעת, לא נתקלנו עוד במלון כזה מזעזע. לא ממליצה לזרוק את הכסף שלכם על המלון הזה. ובטח שלא על עובדים כאלה.
- Jimmy (9/5): Had guests of our wedding stay here. Out 17 people LOVED EVERYTHING! - Excellent mid sized resort Great breakfast Pools are very nice Rooftop pool has superior views Rooms were nice Balcony with tub was enjoyable Prices of drinks
- John (8/5): -
- Robin (1/5): Disappointed - Location Room size, smell, food quality and choices.
- Christian (9/5): Spitzenhotel zum entsprechenden Preis. - Hervorragende Lage direkt am Strand. Sehr gutes Frühstück. Tolles, grosses Zimmer mit Tauchpool. Freundlicher Service. Es ist halt schon sehr, sehr teuer. Zur „Stadt“ sind es rund 1,5 km. Könnte dem einen oder anderen zu weit sein.
- Zhanna (8/5): -
- Nestor (7/5): no es lo que esperaba - piscina el servicio de todo incluido es costoso y limitado y no corresponde a lo que ofrecen, ajustan los menus o cambian a bufet muy limitado para bajar costos.
- Henrik (10/5): Utmärkt vistelse, kan varmt rekommendera! - Personalen var otroligt trevlig och läget var riktigt bra!
- Lucie (8/5): Happy I went. - Lovely pool, very clean rooms. Cleaning and front desk people were very nice. Restaurant staff had very inflexible rules. Made us feel like criminals when asked for a couple of bowls and spoons to eat yogurt in our rooms. The grill area was very smokey and prevented one from eating at the few outside dining tables facing the water. Music was blasting from mid-morning to late night at the pool/beach area could be heard from all corners of the property, not allowing for one to relax on their porch. The music was very repetitive and uninspired. Although the room was clean, there was an extremely heavy smell of cleaning agents after each cleaning. Had to open front and patio doors to air it out. Liked the quiet part of the island, but would’ve appreciated option of bike rentals as it was a bit isolated. Very few dining options around.
- andrea (8/5): - Struttura molto grande ben tenuta direttamente sulla spiaggia. Camera spaziosa con un grande terrazzo sulla piscina davvero bella. 25 euro a testa per la colazione mi sembra un po' eccessivo. Per farla fuori ci vuole lo scooter perché i posti sono lontani per andarci a piedi. La musica nella zona piscina/spiaggia ha un volume un po' troppo alto a mio gusto.
- Gaston (10/5): - Las instalaciones exelente, y la atención del personal Poca variedad en la comida. Al menos para tenerlo como all inclusive,
- Ludmila (8/5): - Staff at the hotel was very professional and friendly. The beach, unfortunately not very good for swimming- I had an impression that all building "rubbish" was left behind on the bottom of the sea.
- nathan (7/5): Beautiful, romantic but needs more security with your credit card information - I loved the room, it was beautiful. The layout of the hotel, the pools were amazing. After i checked in with my credit card, my information was leaked and i started receiving charges.
- Alessandro (6/5): -
- COSIMO (10/5): -
- Kellie (9/5): Great stay, great location and beautiful hotel - The staff, the grounds and pool, it’s in a quieter location but still only a short golf cart ride to the main strip. The hotel upgraded us to an ocean view room and that was amazing. We only ate once at the restaurant and it was ok, but certainly not the best I’ve eaten.
- Lainie (8/5): It's a nice place, our room was very pretty and our view was gorgeous. - I thought the staff was very nice and helpful, the staff is what made our stay so nice. The beach was pretty unusable, I was led to believe we could snorkle off the beach but not only was this not the case but there really wasn't much beach there at all. There are also no refridgerators in the room so my husband and I had to buy a cooler at a department store to keep our drinks cool. They also rented golf carts but you could only pay in cash so we ended up rented from an outside source. Lastly on our last few days they seemed to have run out of clean towels so we said we would be fine using beach towels.
- Maria (9/5): - En general la relación precio-calidad El servicio de los meseros del desayuno era Pé-si-mo. En general, la logística de ese momento, pero la actitud y servicio del buffet eran una pesadilla, groseros, de malas, parecía que te hacían un favor.
- Lauren (6/5): - We like everything except for the food. Need better breakfast if you are going to charge high price. Menu options are limited. Drinks need to be mixed better for the price. You will sell more if you hav better food & drinks. Also, need more than 2 bottles id water for the room pricing.
- SONIA (2/5): Désagréable scandaleux!!! - La vue sur mer et le rooftop. L’accueille du personnel peu aimable on arrive on nous donne les clés et basta aucune information sur le fonctionnement de l’hôtel on savait même pas où se trouver le petit déjeuner. Pour un hôte 5* il ne mérite même pas 3*. c’est la première fois que je vois en ALL inclusive qu’on a pas droit à un panier repas pour les excursions. Un vrai scandale. À fuir cette hôtel
- Markus (10/5): -
- Iuliia (10/5): -
- josephphila (10/5): Mexico Hidden Gem - Another great stay at Izla Hotel. The service is first-rate and the location is amazing. Best hotel on the island! Beach is nice, pool is amazing, and the staff have become good friends.
- emily-robertson2103 (10/5): First time in Isla Mujeres - My first trip to Isla Mujeres was from late dec. to New Year’s Day. I stayed here with my sister, brother in law, and mother. We did not opt for the All inclusive package because we wanted to experience authentic cuisine on the island. The facilities were always clean - both pools were incredible. The only thing I have to complain about is the towels. Pool towels were somewhat impossible to find and not readily available for hours at some point. Same for bath towels. We would ask for towels in our room, but some were provided only when we asked numerous times. Everyone on staff was super kind and helpful. I will say you need to travel by taxi or golf cart to get to numerous restaurants as well as some shops close to the ferry. The good thing is all taxis were only 150 pesos.
- Antoine_M1967 (6/5): Nice and fine all-inclusive - Very nice hotel, well maintained. Two pools, one for children and one for adults. The beach is a bit small and you can’t really swim, but the views are amazing. Services are medium: the second restaurant was always closed, massages were way more expensive then on the menu and bar staff was unfriendly. Waiters in the other restaurant (also at breakfast) were very kind.
- C2460LElaurat (2/5): Horrible Staff Members. - The staff is rude, unprofessional, non organized. Through our stay the hospitality was horrible. For snack bar on the beach it took over an hour to get our food our waiter Reyes was rude and only giving us excuses and he even kicked the bar stand out of frustration. Also the bar man Virgilio ignored us for drinks. We were also not informed we had to reserve dinner and beach tables for New Years Eve, we felt casted out as hotel guests. We spoke to the manager that the front desk told us it was general public for the beach area to celebrate New Years Eve, we were kicked out by staff. The manager came to set us up a table and he never returned and passed us a few times through the night and ignored us. For breakfast the waiters ignored us asking them multiple times for simple stuff like silverware, also if you pay in cash, you have to go to the hotel front desk because they don’t have a cashier. Also, my mother in law fell down the ramp outside of the breakfast cafe and they brushed it off and only gave her pain relief cream. They need to have grips on their ramps so people won’t slip. Overall it was a horrible stay and dealing with the staff was frustrating. For a being a 4 star hotel it felt like a 2 star. Not a single staff member gave us good service.
- Justine (8/5): - La chambre était spacieuse et confortable. Grande salle de bain et pas mal de rangement. Très beau cadre avec les balcons, petite plage de l’hôtel cute et la piscine est assez grande pour y nager sans problème, elle a de longs horaires aussi pour convenir à tout le monde Un peu intense sur la musique blastée dès le matin et jusqu’à 22h au niveau de l’aire commune piscine / bar. Au vu de l’emplacement il faut prendre le taxi quand même souvent si vous voulez en sortir, la marche peut s’envisager mais c’est 1h30 environ pour le centre (15min en taxi) et 45min-1h pour Punta Sur
- Sharon (9/5): Bien - Habitación y vista al mar El trato de los meseros no era el mejor, algunos se mostraban predispuestos y otros estaban como enojados o fastidiados. Te incluyen la propina en la comida sin decirte.
- Sandra (10/5): -
- angelau280 (8/5): Izla - you’ll have a great time! - Great location - right in the beach with very friendly staff! The bartenders are amazing! Especially Virgilio y Jose! However, if you’re looking for a beach to swim in this is not the location for you - as it is covered in seaweed & you walk into Clay. But there are 2 pools here! So you will be all set to soak up the sun! There is even an adults only pool - highly recommend - it’s called the Sky Lounge. The food is ok. Highlights include: quesadillas & club sandwich. Yum! If you’re here for 4+ days definitely rent a golf cart & head up to North Beach for a day trip! Keep driving until you hit the sand & then pay for a beach chair & umbrella for the day. Drinks are brought to you & you can swim all day in the calm ocean with no seaweed! Izla has special events like a DJ, foam party, tequila tasting…and much more! Enjoy!
- HopeLightTravel (10/5): A holiday and stay that was beyond expectations! - We stayed at The Izla Beach hotel early December for 2 weeks all inclusive. We personally suggest all-inclusive as it’s good value for money. You can always still venture out of the hotel and eat elsewhere during your stay. Our experience at this hotel went above and beyond what we had expected. The heart and soul of this hotel is its people from Mr Dario on the front door to Yeimy (Pronounced Jamie) the most incredible concierge to all the front desk/reception staff - Ana Ramirez, Ana Rose, Elias, Carolina, Juan Carlos and Erick. We were also introduced to Tlaloc the General Manager who came to see us on our last day. Our stay would not have been as amazing as it was without Yeimy, the concierge. Any issues we had, Yeimy handled them promptly, took on all our feedback, took notes and passed it up the line and fed back at team meetings, provided good suggestions for excursions and helped us book them. We strongly advise that if you do have any issues, please speak to Yeimy and other members of staff as they are all willing to help to take on board your feedback. In fact, we were asked for it regularly. Give the hotel the chance to help resolve any issues vs coming home and reporting on here. Yeimy, helped us book a private golf cart tour with Alex Duran at El Camino tours and a dolphin encounter at Dolphin Discovery, both of which we highly recommend during your stay. We become very familiar with all the staff at the hotel who were all very friendly, welcoming, happy to help and provided service above and beyond expectation. The restaurant and bar staff were amazing. We are vegetarians and wanted gluten free options and the restaurant managers made sure we were accommodated and checked in daily. A special shoutout to Efrain who made sure we were taken care of daily alongside Julio and Leopoldo. Efrain spoke to chefs, made suggestions and made sure we had a variety of vegetarian choice. One of the best things about this hotel is the a la carte menu vs a buffet. There was a separate vegetarian/ vegan menu, an Italian a la carte menu, a la carte restaurant menu and pool bar menu too. Everything was well prepared and tasted good. We were never disappointed, and it’s been one of the best resorts we’ve stayed at food wise. We never ran out of vegetarian options or had to repeat them. At the weekend they would be a Dominican brunch which was a buffet, and they also did taco nights too near the beach. They also do dinner on the beach which the restaurant treated us to on our last night. We want to acknowledge everyone who took care of us from the restaurant hostesses Milenny, Ninet, Rocio and Sharon. To all the restaurant staff, Chefs /kitchen staff, Nestor, Manuel, Saul, Jorge, Jose, Victor, Christina and Mackenzie. Thank you for providing us with the most amazing vegetarian food and amazing desserts too. Restaurant staff, Senior Carlos Mitz, Carlos Lopez, Jose Luiz, Israel, Naomi, Russell, Gonzalo, Antonio, Emanuel, Arturo, Christian and Gustavo. To all the bar staff, Obdulio, Reyes, to both Guillermo’s, Josue, Virgilio, Jose Maria and a special shoutout to Mixologist Adrian for his amazing cocktails. The hotel drinks are amazing. Also, to everyone we didn’t get to see or encounter during our stay. The hotel is very clean, tidy and well maintained. The hotel is making efforts daily to improve, update and maintain the hotel to the best it can. Any feedback is actioned immediately and fed up the management chain as mentioned previously. One example of this was a lack of poolside and beach side umbrellas and our feedback was taken on board, and additional umbrellas have now been provided. We want to also acknowledge Beatriz who cleaned and maintained our room for us regularly and all the other hotel and maintenance staff who made our stay more pleasant and enjoyable with the service they provide from Ismael, Javier, Jose, Don Angel, all part of hotel maintenance, then Daniel, Candy, Nohemi, in charge of security, Christian the lifeguard and in towel and laundry service amongst other jobs, Wendy and Mary. There were more people that we didn’t get to meet working in the background to make this an amazing place to stay. The hotel pool and beach area are maintained daily. There is also a rooftop pool area and bar with amazing views. At the time we were there on some days we were the only ones by the pool. We both enjoyed amazing massages in the hotel spa and want to give a special mention to Bianca in the Spa and there is also a gym for those who wish to use it. Overall, a great place to stay as it’s a very highly conscientious hotel who cares about its guests on a beautiful island in the Caribbean Sea.
- Elina (5/5): - החוף הייתה לנו בעיה עם האוכל(שאלנו אם יש מחבת כשרה כי הם מערבבים על הפלנצה כל דבר אפשרי והתשובה הייתה לא), במקום להציע פתרון אחר הם הביאו לנו תפריט ארוחות בוקר שעולה כסף נוסף וזה לאחר ששילמנו על ארוחת בוקר. המים מהברז (כיור ומקלחת) יש להם ריח של ביוב, ציחצחנו שיניים עם בקבוק מים.
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