Best Western Plus Astana
Location: 13a Dostyk Street, Astana, 010000, Astana, KZ
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities and Services
Recharge in the 24-hour fitness center or relax on the terrace. Take advantage of free Wi-Fi, concierge services, and a hair salon.
Dining and Hospitality
Savor delectable dishes at Emerald with a cozy bar/lounge ambiance. Enjoy room service or the complimentary full breakfast served daily.
Prime Location and Comfortable Stay
Located in the heart of Astana, our hotel offers well-appointed rooms with modern amenities. Experience seamless check-in/out, business facilities, and event spaces.
To immerse yourself in the beauty of Astana, book your stay at Best Western Plus Astana today!
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- No pets and no service animals are allowed at this property.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
Policies
Check-in: 02:00 PM - Anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Express check-out
- Internet access in public areas - high speed
- Meeting rooms
- Smoke-free property
- Express check-in
- Billiards or pool table
- Tours/ticket assistance
- Playground on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- 24-hour fitness facilities
- Free full breakfast
Rooms Available
-
Junior Suite, 1 King Bed, Non Smoking
1 King Bed
474 sq feet
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
-
Standard Room, 1 Queen Bed, Non Smoking
1 Queen Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
-
Standard Room, 2 Twin Beds, Non Smoking
2 Twin Beds
258 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
-
Executive Suite, 1 King Bed, Non Smoking
1 King Bed
646 sq feet
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
-
Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)
1 King Bed
753 sq feet
Layout - Separate living room
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
-
Standard Room, 1 Queen Bed, Non Smoking
1 Queen Bed
237 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
-
Premium Room, 1 King Bed, Non Smoking
1 King Bed
474 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Free Local calls
- High-speed internet access
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Laptop-friendly workspace
Guest Reviews
- Daniyar (10/5): - Conveniently located
- ZHANNA (8/5): - Breakfast awful. Everything is cold and does not taste good. Looks like they're preparing food at the evening and giving to us a next day.
- Janice (10/5): - Great location, friendly staff & 24 hour reception.
- Elena (10/5): - Great hotel and location, workers were very nice and attentive!
- Robert (10/5): Nice centrally located hotel - Recommended - Straight-forward check-in and comfortable stay. Road at the front of the hotel is busy so if you are a light sleeper I would maybe suggest asking for a court-yard room. Staff were very helpful and courteous. Food and drink options were both very good in terms of choice, quality and cost. Centrally located so easy to navigate Astana from the hotel. Overall I would recommend of you are staying in Astana.
- bryncartwright (4/5): Really bad service, pity, 2 people spoil the review! - Rooms are ok. The service in the restaurant is totally abysmal. We have ordered food three times and three times the orders were wrong. The man behind the bar is aggressive and interfered with the conversations, took one hour for food to come, music was turned up when asked to turn down. How is this place still running. May i add that the ladies here are good at their jobs ,and I have no issues with them.
- Andrew (10/5): A pleasant stay - A very conveniently situated hotel with friendly and helpful staff
- crash4mark (10/5): Idyllic stay in Astana - Great stay as we started our Intrepid trip. The staff were very friendly & always there when needed. The breakfast was excellent with a great range of food to choose from. The staff in the restaurant were excellent.
- Gustavo (4/5): - Old dark very old hotel never remodeled, dark hallways, dark rooms, breakfast pretty bad. Excellent reviews are fake....
- Robert (8/5): - Location was good.
- Olga (10/5): - Great hotel. Amazon people.
- michaelaT4100HS (2/5): Our only regret in this beautiful city was this hotel…the Best Western Plus - We planned this trip 6 months in advance. Originally we were set to stay at the Ritz Carlton but ultimately landed on the Best Western because their amenities looked good while the costs would be substantially lower than the Ritz. The atmosphere was what you would expect at these prices. That is, it was decent. The staff was very friendly and accommodating up until our last day. We had a 2am flight out, which meant we would go to the airport before midnight. We had originally considered checking out of our hotel the night before to save money, but ultimately decided that it would be nice to have the room to rest and shower before taking our overnight flight, so we paid for the last night even though we left at 11:30pm. We spent our last day sightseeing that including walking several miles all over the city. It was hot, so we were needing to shower by the time we got back to the hotel in the early evening. When we made it to our room just hours before our flight, we discovered there was no running water. This meant no toilet, no sink and no showers. The hotel staff insisted they had given notice of repair work that needed to be done on the hotel plumbing, however we were never told anything. Instead, there was a sign posted at the elevator with what looked to be fine print in English on the bottom. We never saw that posting which meant we were completely unprepared. There was literally nothing the hotel could do for us…no facility anywhere to go to the bathroom, to brush our teeth, or least of all take a cold shower. Since they could not provide the most basic of services on our final day, there was no reason for us to stay and not just simply head to the airport. I asked the staff to please give us the courtesy of one night’s refund and they refused. In my opinion, anyone staying at the hotel should have been refunded for that night, and I told them that. This incident made us regret our decision to forego the Ritz. I would NEVER stay at this hotel, the Best Western Plus in Astana. Nor would I recommend them to anyone else. Absolutely terrible.
- Verified traveler (4/5): Décevant, bien placé mais améliorations possibles - J'ai passé 3 nuits dans cet hôtel, j'ai dû attendre la 2e pour avoir de l'eau, mais je n'ai jamais eu d'eau chaude ! En plus de cela, l'hôtel me réclamait un paiement supplémentaire avec insistance jusqu'à la veille du départ pour un check-in anticipé qui est pourtant bien inclus avec le VIP access. Surtout que mon seul intérêt en récupérant la chambre plus tôt était de pouvoir me doucher, ce qui ne fut évidement pas possible sans eau... Quand même quelques employés sympathiques comme l'indien de Delhi au bar !
- zerez2025 (2/5): Breakfast - ✨We Don’t Care To-Go Breakfast ✨ Never in my life have I seen a takeaway breakfast prepared with such disregard. Inside: an opened (!) yogurt, an egg, some pastries, and a dirty apple all just tossed into a plastic box. Spoon? Napkin? Water? Haha, of course not. It honestly felt like leftovers scraped from the kitchen. Not a breakfast, but a “here, choke on it” kind of gesture. thanks for the “service”
- 363jennil (4/5): One night in Astona is enough - The hotel personnal was too busy to serve their business clients. I even have to order more toilet paper from the main desk.
- IULIIA (8/5): - Garbage bin was full from previous guests and glasses for drinking water were not clean having lipstick stains on them:(( overall room was clean and great bed, hada nice sleep👍
- JAY (6/5): - considering price and location this hotel is good for business purpose.
- Ayse (10/5): - Wonderfull location, helpfull stuff
- Leszek (6/5): - Rather average hotel - not horrible and not great. One the positive side: big rooms, cleanliness and perfect location in the city centre. On the negative side: breakfast, noise from outside and frozen pizza in their restaurant.
- Peter (10/5): - Good hotel with friendly staff. Nice breakfast and room. Overall a very nice hotel to stay at.
- Furkan (6/5): - Klima Funktionierte 3 Tage nicht. Es war extrem warm und der Werker ist andauernd in unser Zimmer geplatzt. Selbst als ich rufte "wait". Abgesehen von diesen unmöglichen momenten war es im gesamten eigentlich ein gutes Hotel mit guter Lage.
- Toshiya (10/5): - Excellent breakfast!
- Verified traveler (10/5): Central location! - Very central location and in walking distance of many sightseeing options. The hotel is old and could use an update, but is it good and clean. The breakfast is good, but the room is very small and sometimes there are no tables left. Staff is friendly and helpful. Would definitely consider this hotel if I visit Astana again
- mohdf155 (8/5): Good stay, Good location - Overall good stay, Good location of the hotel makes it accessible to a lot of places. Staff could be more courteous towards the guest. Quality of food was good, however spread could improve a bit. We reached a bit early to the hotel on a Friday around 1030 hrs, the hotel was kind enough to accommodate our request of early check in so that we could take a shower before we head out to our Friday prayer at The Grand Mosque, but we had to request for it couple of times before it was granted. It would have been a wow experience if it would have been granted sooner. The hotel should allow early check ins, specially to the international travelers.
- atlas2009 (6/5): Not bad but could be better. - Good location to explore Astana. Plenty of snow on the ground and the hotel temperature reflected that!! It was nice to be able to open the windows but the internal temp really didn’t need to be as high! Room was OK but sheets were stained and there was a filthy dirty bath mat in the bathroom. Breakfast was great and the small bar was staffed by friendly people who were very accommodating. Might stay again for the location.
- Minnur (10/5): - Great hotel and friendly staff
- Inspire19716101393 (8/5): Beautiful - Quite good, nice room, the view is normal for Astana, good location, there are many cafes etc. in the neighborhood. Breakfast was good, but something was a little bit cold. TV in room, water, tea. Very good design inside, nice people working here
- David (10/5): - Great location and facility
- Minnur (10/5): - Great hotel with friendly staff and close to everything
- Alexander (10/5): - My parents enjoyed their stay a lot! The premium room was very spacious and beds were comfortable. Thank you!
- Tadashi (8/5): - なし
- KOTARO (8/5): - Astanaの中心地で立地が良い スタッフ親切 ハード面と宿泊代を比較した場合やや高い宿泊代の印象
- Bigkabloona (6/5): Good Location, but a Chilly Reception - While the hotel is well located, it was missing something pretty basic—heat. It seems this hotel gets its heat from a central municipal source. For whatever reason, the heat had not yet been turned on the day I arrived. It went to below freezing outside that night. I was not forewarned. Nor provided extra blankets. I slept in my clothes under the heavy comforter. I went down to the front desk and asked for a space heater—they had none available. While I guess this is normal procedure in this city since the locals did not seem to be bothered, I would have hoped for more sympathy from the staff. Fortunately, the heat was on the next day. The housekeeper skipped my room after the first night but did show up the following day. When in a foreign country I don’t expect many English language TV channels. This hotel had 1, EuroSport, which seemed dedicated to English billiards. There were plenty of outlets, but no dedicated charging ports. Not a problem since I always travel with my own. The room itself was typical in size for this price range, the bed was comfortable and the bathroom was well equipped with excellent hot water. It could have used a bit more counter space. The included breakfast was plentiful if unimaginative.
- Gilbert (2/5): - We called the front desk for daily water and toilet paper supply starting from the morning. After the fifth times call and compliant, it finally brought us by the front desk instead of room service. And only one bottle of water and one toilet paper was delivered around 18:00pm.
- nicolettaf256 (8/5): perfect central location in the city ! - the experience at hotel has been good, centrally located. good breakfast x variety and quality. Only I would suggest that person at reception will have knolodges of the town and of computer. At check in long wait , the Lady was not able to print a map etc.
- Igor (8/5): - Wir waren 2 Nächte . Für 2 Nächte ist ist ok .
- Natalie (6/5): - The room was very large and good value for money. The hotel is well situated, but a bit confusing to get to. English speaking staff made the stay easy.
- maritza (10/5): - Excellent location, personal very helpful and friendly
- maritza (10/5): - Great location
- capoca (8/5): Excellent location - Our room was large and clean, stuff was friendly and nice. Perhaps the hotel needs to be refurbished, but in general it is good. The best thing about it is location, because it is at a five-minute walk from Bayterek Tower. Breakfast is OK, but it may be improved.
- Julia (8/5): - The hotel was clean and the people working at the reception were very nice. The breakfast didn't have much range and the bread and cheese were already dry.
- Asa (8/5): - Great location and friendly staff
- DARISSA (10/5): - Great front desk people! Clean and nice! Will be a returned customer for sure!!!
- David (2/5): - Overall I dont recommend this hotel. Cons: 1) you cannot regulate the AC. It was a bit hot in the room and I tried turning the AC on. It would not. I asked reception why AC is not turning on and they said all AC’s are off because “it’s not the season yet”. Yea, there is an AC season in this hotel. Sounds like Communism to me - “no AC for you”. I opened the window but the window face a major road with alot of traffic which is super noisy 2) Sauna is paid not free - I booked my hotel on Expedia which showed sauna as an amenity. I like sauna so thought I’d relax, but come to find out you have to pay extra to use the sauna. Seems like the hotel owner (which is prob local and US chain just operates the hotel) is trying tk save money on everything (no AC, sauna is paid) Pros: 1) good location, besides the noisy street 2) friendly staff, especially a blonde guy manager who let me check in early
- Miragha (6/5): - The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support! Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake). The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)
- Andrew (6/5): - Hotel old fashioned. Bathroom in need of a revamp. Breakfast ok, but basic. Our room not cleaned until 18.00 one day.
- Elijah (4/5): - A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot Mini fridge didn’t turn on Water in the shower goes cold every 10 seconds Laundry service wasn’t open the whole time I was there (5 days) Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have Room service was good and cheap, free breakfast was decent
- Mansour (10/5): - Venlige. Rent. Imødekommende
- Michael (8/5): - Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.
- 981pieterv (6/5): Hotel is ok, staff isn't - The rooms in the hotel ar okay, but the staff is not okay. If you ask a question they pretend not to speak English, laugh at guests, talk in Kazakh or Russian in order to make sure you don't understand them. It feels niet comfortable. The staff of the restaurant is polite and friendly. Services announced on the website are not free of charge.
- Tatiana (10/5): - Loved my short stay at Best Western! Thank you!
- Wim (6/5): well located hotel - Well located hotel, large rooms for a good price. There was no housekeeping during my stay. Reception staff is nit very punctual. Sauna and swimming is niot complimentary.
- Olga (10/5): - Staff is great and very helpful, professional.
- Verified traveler (10/5): - Very spacious, well maintained, clean, splendid room!!
- Ryan (10/5): Very good hotel - Good hotel in an excellent area. I will come back here. A bit old fashioned but comfortable and good quality.
- koichi (8/5): 新市街のホテル - 新市街のタワーへの徒歩圏内の立地にあります。モスクやピラミッドまでは無理して歩きましたが、ちょっときつかったので、タワー以外はタクシーで移動した方がいいです。ホテル全体は綺麗でフロントの若い女性が一生懸命翻訳アプリを使って会話してくれて助かりました。
- wakina2018 (8/5): Good location + nice breakfast - We stayed for two nights. In general it’s a positive experience The location is good. It’s very close to major attractions and there are plenty of restaurants around We also like their breakfast. They have pretty good selection. Room is standard and not much to highlight. The wall is a bit thin. Someone on our floor snoozed the alarm for an hour and we were awaken by it in the early morning
- YUTTHANA (8/5): - โรงแรมค่อนข้างเก่ากว่าในรูป ทางเดินมืดและเก่าดูน่ากลัว แต่ในห้องถึงจะเก่าแต่ก็สะอาด เตียงนอนสบาย ในห้องมีให้แต่แปรงสีฟัน ไม่มี amenities อื่นเลย ไม่มีไดร์เป้าผมให้ด้วย พัก 2 คืนมีคืนแรกระบบน้ำอุ่นไม่ทำงานทั้งตึก ขอ high floor (แต่ได้แค่ชั้น 3 ซึ่งเป็นชั้นที่เก่า) ตอนแรกที่เข้าห้องมาแอร์เปิดไม่ติดทั้ง 2 ห้องที่จอง แต่ให้มาแก้ไขสุดท้ายก็ใช้งานได้, VIP access ไม่ได้สิทธิประโยชน์อะไรเลย ไวไฟใช้ได้ดี เสถียร อาหารเข้าธรรมดามาก โลเคชั่นดีมาก มีร้านอาหารและแลนด์มาร์คสำคัญของเมืองในระยะเดินถึง
- YUTTHANA (6/5): - The hotel look old, the corridor is so dark and scary (especially the 3rd floor), we request high floor bit we got only the 3rd floor (from 9 floor), room is clean, comfortable bed, but everything is old, air conditioned didn’t work (but it was fixed later), the warm water system also didn’t work on the first night on whole building (warming system isn’t stable), no amenities in the room even hair dryer and trash bin (just only toothbrush is offered), wifi was good, breakfast was basic, location is great and many restaurants nearby and close to landmark of the city
- Kathy (10/5): - No hot water every morning to take shower.
- WTH9 (8/5): Nice, Location - Very nice hotel in a very good location. Rooms are well appointed and it is directly next to Baiterek Tower. Astana is not a good walking city due to the sights being so spread out, which we did not realize, so having that main square adjacent was nice to be able to walk around.
- Nata_L_Sa (8/5): Summer 22 - Atmosphere was quiet good, breakfast too. The most important for me is bed and bathroom, they were good. Clearly, beautiful, convenient. Great location. I think I’ll can be back one more time to this hotel with pleasure. Nice personal and interior.
- Alla (8/5): - Friendly stuff nice breakfast, didn’t know I have to pay for parking by the hotel
- John (6/5): - I like this horwl location for my business around government buildings. However from the staff to facility, I was so disappointed.It seems that they are about to close the hotel or selling the hotel.
- Andrew (10/5): - Great motel in a good location.
- Viktor (10/5): - Location
- Rassul (10/5): Pleasant stay - Wonderfull accommodating staff, ready to solve any problems.
- Maria (8/5): - Airport transfer was not included into the price of the room and one has to pay for it separately
- DMITRII (10/5): - Super!
- Verified traveler (10/5): - Great hotel 🏨 Very friendly staff 👍
- alberto_simoncini (4/5): Poor hotel - I stayed two nights in the hotel and I found the room in line with the cheap price applied (40 euro). The check in took too much time being only one person dedicated at the reception (with a queue of two or 3 persons, we had to wait for more than 20 minutes. Breakfast is poor and just for locals: no salame or Ham from pig, no international cheese, no croissant, no fruits. If instead you like kasha, samsa or onion the breakfast is perfect. Service does not exist, personnel is not trained and one day I had my breakfast into the salad’s table because the staff did not clean the tables (they work really slowly in a room with not so many tables) Frankly speaking, if you have problems with money you can stay there (the level of guests is mainly people from villages) otherwise you should not trust the brand “best western” because the hotel is quite far from western standards.
- Bruce (8/5): - Pleasant staff and clean hotel. Would prefer it if you could check in before 12:00.
- Verified traveler (8/5): Modern and Central - Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.
- JoachimM426 (10/5): Excellent staff on top Location for reasonable Price - You get everything you need on an excellent location for a reasonable price. Very nice an clean rooms in a sufficient equipped Hotel. Nice gym area. What makes the hotel outstanding is the excellent and very friendly staff. Especially Mr. Sohan Singh, who is omnipresent with his very friendly personality and great hospitality. We can highly recommend this place.
- Verified traveler (10/5): - Friendly, helpful staff. Ideal location for visiting main attractions
- Wayne (10/5): Great Hotel - Bar manager was brilliant. All the staff were very welcoming and helpful
- Mark (10/5): Great trip to Astana - Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.
- Johnnyonefoot (8/5): Nice Hotel - Good hotel located near the Presidential Palace. Ideal for exploring the city from. Rooms ok, though slightly dated. Rush hour traffic could be heard in the morning with an alarm clock of honking horns. Breakfast nice with fair selection. Staff friendly enough. If booking Taxi’s be warned they take a while to come! Overall a decent hotel.
- WarrenL677 (8/5): Good value - Centrally located, easy to walk to all Astana tourist attractions including Presidential Palace and Bayterek Tower Price is low, room was fine and comfortable. Breakfast was ok though food didn’t seem to be kept terribly warm
- Verified traveler (8/5): - Hard to find and nobody nearby (restaurants, stores, cafes) knows where the hotel is. It isn't small, but the taxi drivers don't know where it is. FIX YOUR GOOGLE MAPS coordinates!!! FYI, the hotel is on the side facing Mangilik El avenue (where 2 golden tower buildings stand)
- Verified traveler (8/5): - Good location. Center of town. Restaurants nearby.
- Verified traveler (8/5): Todo bien - Todo fue justo como esperábamos. Buen cuarto, buen baño, desayuno suficiente para empezar el día y no podría tener mejor ubicación. Únicos detalles fue que en el desayuno había una leche que estaba podrida y que cuando llegamos nos dieron un cuarto que no servía el aire acondicionado y fue tardado solucionarlo ya que iban personas diferentes al cuarto y se iban y no decían nada hasta que bajamos a recepción y nos cambiaron de cuarto. Buena relación calidad precio.
- Sue (10/5): - Centrally based to most of the top attractions and the main street. Staff friendly and helpful. Rooms clean. Restaurant/bar facilities good with friendly, helpful service. We went to check out the spa facilities and they seemed to be in a state of disrepair. I think they were being upgraded.
- Verified traveler (10/5): - Helpful staff.
- Daniel (8/5): - Great value for such a large room - very close to all the attractions
- Verified traveler (10/5): - The desk people really helped me out as did the manager. Nice people.
- Trevor (10/5): Great stay - Great location, great staff, very comfortable and clean room.
- Fiona (8/5): Check in disasters - The hotel was nice, comfortable room, good selection for breakfast. I paid an extra night as I wasn't arriving until 6am after 18 hours travel so that I could get I to my room straight away and they had double booked my room. I was exhausted and had to wait 2 hours to get my room even though I had paid to include the night before as extra and notified the hotel in advance of my intentions. I was not alone as many people were also in the same position at that time. Extremely poor check in service.
- Douglas (10/5): Friendly and great location. - Lovely hotel in a great location. Friendly reception staff. Many thanks to Mr Singh, Marina and all the staff. The room was very clean and spacious. A little too warm but you can adjust the heaters if you lift the flap on top left of the unit.
- Verified traveler (10/5): - Good location in the center of Astana. Surprisingly good breakfast. Good price/quality ratio.
- Verified traveler (8/5): - Nice hotel close to khans shatyr, baiterek tower n home of ministries
- Peter (8/5): Great location. - Good location. Easy walk to all main sights. Breakfast was good and the room was clean. The only slight complaint was how hot it was. I expressed this to reception and asked them to turn down the heat in my room as there was a note instructing not to do it yourself in the room. They never turned it down. The room was so hot.
- Globecircler (8/5): - Great location, right next to the Boulevard. Good breakfast, comfortable rooms, friendly staff. Wifi slows down a bit at night when too many people are on it, but is fast all other times of day.
- Sally (8/5): The perfect location - The location is perfect for anyone on holiday as it is walking distance to all tourist sites. The hotel itself is very comfortable and excellent value for money.
- Verified traveler (8/5): Nice hotel for a short stay - Best Western Plus Astana is located close to the city centre, what is convenient for the business travellers. The room was spacious and comfortable. The bathroom was also spacious, but the when I hung my towel, the towel hook almost fell apart from the wall. Also, the overall cleanliness could be better. Breakfast was nice, with good choice of local and European dishes. The service was good - hotel staff was friendly and helpful.
- Verified traveler (8/5): Budget business hotel at Astana - Hotel is centrally located, close to all landmark attractions, ministries. It is around 30 min drive from the airport. Breakfast is adequate not very large spread, staff are very helpful. This is a good option for short business travels.
- Alexandr (10/5): - Location is just perfect, steps from Goverment offices, Bayterek just 1 block from hotel. Staff very friendly, very good Chinese restaurant, breakfast was excellent.
- Ashley (10/5): Good all round - Beautiful hotel with brilliant location, great rooms, friendly helpful staff, great view from the front rooms, excellent breakfast and all round a fantastic experience could not recommend highly enough! Oh and great price too!
- Robert (10/5): super hotel in the centre of Astana - This hotel is central to the sights of Astana, just a few minutes from the Bayterek Tower and the president's palace. The first thing I noticed was how clean the hotel was, absolutely spotless. The manager and staff are very efficient friendly and always on hand to offer advice and assistance. Spacious room and good breakfast. Super hotel and I would highly recommend staying here for a visit to Astana.
- Courtney (8/5): No frills but nice enough - The staff are efficient and service is pleasant. The rooms are simple but nice enough albeit without many frills - but one negative is the smell of smoke on fabrics and towels even though it’s a non-smoking room. The location is convenient but with no interesting views. Overall though, value for money is good.
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