Hyatt Centric Guatemala City
Location: 12 Calle 2-25 Zona 10, Guatemala, gt
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Top-Notch Amenities
Outdoor Swimming Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor swimming pool or maintain your fitness routine at the well-equipped fitness centre during your stay at Hyatt Centric Guatemala City.
Fine Dining and Business Facilities
Indulge in delectable international cuisine at the hotel's restaurant or unwind with a drink at the bar. For business travelers, take advantage of the fully equipped business centre for all your work needs.
Convenient Location and Exceptional Service
Located near popular attractions like Popol Vuh Museum and offering a paid airport shuttle service, Hyatt Centric Guatemala City ensures a convenient and comfortable stay for all guests. Book now for a luxurious experience!
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 01:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Heated pool
- Public Bath
- Infinity pool
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Swimming nearby
- Hosted evening meal (reserve)
- Rooftop garden
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
King Room with Atrium View
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room has a wardrobe, a safe deposit box and a TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
-
Deluxe King Room
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
-
Twin Room with Atrium View
This air-conditioned quadruple room is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
-
Deluxe Junior King Suite
This air-conditioned suite includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
-
Deluxe Suite, 1 King Bed
1 King Bed
474-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch TV with digital channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Wheelchair-width doorways
- Mobile key entry
-
Junior Suite, 1 King Bed
1 King Bed
474-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch TV with digital channels
Food & Drink - Room service (limited), minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Wheelchair-width doorways
- Mobile key entry
-
King Room
Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
-
Twin Room
This air-conditioned quadruple room is consisted of of a TV with cable channels and a private bathroom. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
Guest Reviews
- Gladys (8/5): -
- Santiago (10/5): - Habitación muy cómoda
- Liz (10/5): Excelente ubicación - Habitación grande y cómoda, el personal fue muy amable. El hotel cuenta con comerciales y otros comercios cerca lo cual es excelente para comer fuera del hotel.
- Yaritza (10/5): - La atención de todo el personal y las instalaciones impecables
- Priscila (6/5): Bien pero puede ser mejor - La ubicación El piso de las habitaciones se siente sucio y las almohadas mala calidad
- carlos (10/5): -
- adriennerosen (10/5): The finest hotel in Guatemala City - Absolutely beautiful accommodations. The staff is attentive, friendly and always there to assist. The amenities are fantastic. The rooftop pool has cabanas, and is a full service restaurant. The gym is top notch. The food is outstanding. And the rooms……..my favourite hotel.
- Francisco (10/5): -
- Javier (7/5): Agradable para hacer negocios. - Ubicacion y comododidad excelente! El personal de atencion en el front desk puede mejorar mucho.
- Susana (10/5): -
- Tesalia (10/5): Excellent facility, cleanliness, food and beverages and especially very service oriented staff. - The breakfast was excellent. Great selection and excellent service by staff. Staff throughout the hotel were excellent and always there to help. The Quality Manager, Ian is very hardworking and always making sure that we had an excellent stay and service. The only area that can improve is the check-out process. Many hotels provide a pre-checkout detailed bill either in paper or email/text. That helps much and when you go to the desk it is a very fast check-out. Of course if there are any questions or issues that can be taken care of early on rather than when you are rushing to leave.
- rickgZ3008NJ (10/5): Fantastic stay - A fantastic stay at the Hyatt Centric Guatemala City. The location is unbeatable—right in the heart of Zona 10, surrounded by great restaurants, shops, and everything you need within walking distance. The hotel itself has a sleek, modern, contemporary design that feels fresh and stylish from the moment you walk in. The rooms are beautifully appointed with clean lines, great lighting, and a very comfortable atmosphere. It’s the perfect blend of convenience and sophisticated city style—highly recommended for anyone visiting Guatemala
- taticinha (10/5): Warm Hospitality and Great Gluten-Free Options - I was very satisfied with the hospitality and warm welcome at the Hyatt hotel in Guatemala. I would especially like to highlight the waiter, Luis OJOT who took excellent care of us in the restaurant. He is very kind, attentive, friendly, and a truly outstanding professional. His service made our experience even more enjoyable. We are very pleased with the hotel’s service and would definitely recommend it. As someone with celiac disease, I do not eat gluten, and I was happy to see that they offer plenty of options for guests with dietary restrictions and food intolerances.
- Stephan (9/5): - Sehr gutes Frühstücksbuffet
- Ivannia (10/5): Cómodo, limpio y seguro - Habitación bastante grande, al llegar hacer el check in me dieron la habitación de una vez
- Erich (9/5): -
- Andres Felipe (9/5): -
- 33irwinl (10/5): Great property and convenient location - Great property with many dining options surrounding the hotel. About a 10 to 15 minute walk to Oakland Park Mall. Will definitely be on the list ofnplaces to stay when we return. About 15 minutes from thr airport.
- Leybi (10/5): -
- Karla (8/5): -
- JOSUE AUGUSTO (10/5): -
- bl1963 (10/5): A Must Stay Hotel - Excellent value. Hotel staff professional, friendly and helpful. Breakfast buffet amazing - extensive gourmet selections and fresh.
- Jimena Maria (9/5): -
- Maria (9/5): - Buffet de comida Que en el bar Zielo, cierran antes de lo establecido.
- Aliusha (10/5): - Excelente ubicacion, habitación espaciosa . Excelente servicio
- José (10/5): Excelente - Instalaciones Parqueo
- Alexandre (9/5): -
- aramador7 (10/5): February Stay - Hotel was great and walkable to many spots, also convenient to the airport to catch a morning flight. Everything was clean and the staff was attentive and kind.
- Gonzalez (10/5): EL MEJOR DE GUATEMAL - Su limpieza, el trato, el bar del piso 16, la piscina, la vista. La elegancia, la ubicación, el desayuno, la comodidad de las habitaciones... en fin!!! Todo estuvo perfecto!
- Ovalle (8/5): Estuvo bien para descansar una noche - El desayuno las personas q atendieron La recepción una sola persona demorada lento
- Ivon (10/5): -
- Ivon (10/5): -
- QT94 (8/5): Good choice in Guatemala - Stayed for a few nights for business. Great location attached to a mall where there's a few restaurants. Check in was a bit slow with not enough staff members. Room was well appointed, clean and had everything needed. Breakfast was good as well. Ordered room service one night and it was nothing special.
- José Eduardo (10/5): -
- Laura (1/5): Fabulous Location and Decor but Zero Complaints Resolution - The location, decor and coffee are excellent. There were unauthorised transactions on my credit card. I was billed in the currency that was most preferential to the hotel but not in accordance with our contract. The hotel ruined my T shirt and short changed me regarding the compensation. Six weeks later, none of the issues have been resolved. It is disappointing that the General Manager has not reached out to us instead of the following anodyne response.
- Aleksander (10/5): -
- MARIA ESTHER (9/5): -
- claudiarJ9955LA (10/5): Best Hotel in town. - Amazing hotel and great service. Excellent and beautiful rooftop view. Walking distance to many fine restaurants. The place to stay when visiting Guatemala in a business, family or as a couple trip.
- 157peneloper (10/5): Would stay again! - Clean, comfortable, convenient, great amenities, and excellent service from the staff. Highly recommend. The airport shuttle was a plus!
- Tamar (8/5): חוויה טובה מאד - הבריכה מדהימה וחדר מצוין שמלצרים פחות דוברים אנגלית
- Herbert (10/5): -
- Pavel (10/5): Excellent hotel! - One of the best hotel in Guatemala City. Lack of towel hooks in the bathroom.
- Alexandra (10/5): -
- Lizanne (10/5): -
- Sadofsky (8/5): -
- Daniel (9/5): Good choice for a short stay - Modern place. Comfortable rooms. Strange entrance scheme, but that’s ok
- Fernando (10/5): - Habitacion, ubicacion.
- RUDOLF (8/5): Gracias - Sólo tomé desayuno, muy buena variedad Todo bien
- Augusto (9/5): -
- Iris or Jeff (10/5): -
- Daniel (9/5): Good choice! - Its a modern place, central to Guatemala City. Good choice Nothing - check is on a higher floor, so take the elevator UP to check in
- Jessica (8/5): Really nice stay, but a little expensive. - Clean rooms and spacious. Good location. Expensive for Guatemala.
- Doria (9/5): Excelente todo: ubicación, habitaciones y personal - Ubicación excelente, atención excelente y habitacion excelente
- MtcbBlaineWA (8/5): Great Guatemala City Option - Very nice centrally located hotel in Guatemala City. Close to the airport and several restaurants and the Oakland Mall (which has a great food court and several higher end restaurants). Hotel shows some signs of aging the open bathroom concept in the king rooms are weird. Breakfast is amazing! Still don’t understand how the rest of the World can do great breakfasts while US and Canada still hang and reward mediocracy. Pool area is small, gym is decent but does ‘smell’- Staff is great but can become overwhelmed if the hotel is busy!
- Claudia (10/5): Buen hotel - Todo Nada
- Paola (9/5): Conveniente - Muy bien ubicado Los pasillos y el ascensor tenían muy mal olor como a residuos
- Daniel (10/5): - Ambiente moderno de la habitación Climatización de la piscina
- Sabrina (9/5): -
- Benjamin (10/5): -
- Aroldo (9/5): Disfrutamos en el hotel. - Muy bueno Súper
- Luis Fernando (8/5): Cumple - Ubicación El olor del ambientador de recepción
- Jorge (9/5): - Booking debe de poner con toda claridad el costo para tener derecho al desayuno Que booking no fue claro sobre cómo tener derecho al desayuno
- cristina (7/5): Precio bastante alto respecto a comodidades y variedad - La ubicación y la excelente atención del personal Escasa variedad de desayuno y espacio pequeño.
- Teresita de Jesus (7/5): Dissapoonted - El diseño, la comodidad, el desayuno We arrived at 5pm and the room was not ready, check-in is at 3:00pm, very disappointed, we travel a lot and expected to freshen up for a while. Worst thing was the attitude of the receptionist, not helpful at all.
- MIGUEL (9/5): -
- Lexter (9/5): -
- sergio (10/5): Excelente hotel, muy bien ubicado en zona viva - Hotel muy moderno, excelentes instalaciones y desayuno espectacular
- Mike (10/5): Excelente - Todo muy limpio Todo me gustó
- Maria (10/5): -
- Miguel (8/5): -
- Estuardo (10/5): -
- Jorge (9/5): -
- Judith (9/5): -
- Eduardo (10/5): -
- Patricia (3/5): Muy Caro en relacion al Servicio recibido - No use el desayuno, ES una habitacion de mas de $300 y al pedir a la señorita me sellara los tickets del parqueo, se nego hacerlo, molesta se lo comente y luego accedio con una mala actitud, definitivamente no los vuelvo a usar.
- Dora (10/5): Increíble - Excelente hotel y bellísimo Guatemala
- Thierry (8/5): -
- Lisa (9/5): - Excellent - great variety - helpful staff at desk and breakfast Excellent house cleaner - not only cleaned well but organized incredibly
- SameerMasri (10/5): ⭐️⭐️⭐️⭐️⭐️ Highly Recommended - Amazing stay at the Hyatt Regency. The rooms are beautiful, clean, and very comfortable. The staff is exceptional — always friendly, attentive, and ready to help. The food is delicious, with great quality in every meal. The entire hotel feels modern, welcoming, and perfectly maintained. A fantastic experience from start to finish. Highly recommended and will definitely return.
- De Candido (10/5): Satisfecho - El desayuno muy bueno
- Adri (8/5): -
- yonataa2025 (10/5): Hyatt Centric Stay for Younger Adults - Perfect location and easy pick up from most tourist activities such as going to lake atitlan by shuttle (saved us a ton of time and money)
- jorge (10/5): -
- Giannina (9/5): -
- Carolina (10/5): Comodidad - El desayuno buffet es muy rico y variado. La habitación muy cómoda con todo lo esencial y detalles que hacen la diferencia. El café que ofrecen en el buffet podría mejorar a uno de mejor calidad.
- Gabriela (10/5): -
- Pablo (9/5): - Ubicación. Comodidad.
- Gilberto (8/5): -
- jkim1992 (6/5): Good clean place - the hotel was nice. there are two different elevator banks and I saw a gentleman being really confused: one elevator bank to go in and out and one elevator bank to go up and down the rooms, reception, and gym. There was a small coffee shop on the reception floor so if you want a simple breakfast, you can grab from there. It was too bad that they couldn't warm up my croissant. The gym was nice and big. The water pressure in my shower was terrible. they also provide the private ride to the airport at $25 per person or you can get a Uber for 30 GTQ and takes 10 minutes.
- Porkchop67 (10/5): Fantastic stay. - Great location and amenities. Fantastic service. Good restaurants within walking distance. Shopping right next door.
- owencM4133PJ (6/5): Beautiful hotel. No benefits as a World of Hyatt member - The hotel is new and is in a good condition overall. The rooms are beautiful and the amenities are great, but don’t expect any benefits as a World of Hyatt member.
- ivonne (10/5): - Excellent service
- Alexander (10/5): - Wonderful experience, thank you for hosting us Hyatt
- Benjamin (9/5): I'd stay there again for sure - All the staff was great, most knew a bit of English. Breakfast was awesome. No complaints.
- Derrick (10/5): Very great stay, will be staying again on our next visit. Recommending to our friends, family and anyone we come across - Very clean, great view, great location, great staff
- leylaangelicak (10/5): Best option to be near many different places. - The place is so convenient and near to many restaurants. I had fun with my couple. People are super nice and warm. I enjoy all
- Roberto (1/5): -
- Sofia (10/5): - It is always good to stay there, great service and food
- Jony (10/5): -
- Carlos Andrés (8/5): Buen alojamiento - Buena atención, el personal es muy atento y amable. El lugar muy céntrico. El hotel se ve viejo y las instalaciones desgastadas.
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