Vila Gale Porto Ribeira

Location: Cais das Pedras, Porto, pt

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Lift / Elevator
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Mobile app for room service
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Garage
• Bicycle-friendly property

Rooms Available

• Single Room, River View

  2 Twin Beds

  161-sq-foot room with river views

  
  

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, phone, and wardrobe or closet

  Comfort - Air conditioning, daily housekeeping, and heating

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Daily housekeeping
  • Room service
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Single Room

  2 Twin Beds

  161 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, phone, and wardrobe or closet

  Comfort - Air conditioning, daily housekeeping, and heating

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Daily housekeeping
  • Room service
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Standard Twin Room

  This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Shampoo
  • Body soap
  • Single-room air conditioning for guest accommodation

• Twin Room with River View

  This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Shampoo
  • Body soap
  • Single-room air conditioning for guest accommodation

• Twin Room with Extra Bed (2 Adults + 1 Child)

  This air-conditioned twin room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Body soap
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Dr. Dirk (10/5): -
• Sandra (8/5): -
• Julieta (8/5): -
• Walter (10/5): - Toller Fluß Blick, ruhige Lage, schöne Zimmer
• Åsa (8/5): -
• Miranda (8/5): Nice hotel, a great base for a few days in Porto - Friendly and helpful staff, very clean and comfortable Glass doors on toilet cubicle
• Sara (9/5): Estancia en Oporto que repetiría - El hotel es muy bonito y confortable. El personal fue muy amable con nosotros. La ubicación era magnífica.
• Christian (8/5): -
• Allan (9/5): Excellent - Central location Nothing negative
• Filipe (8/5): -
• Helen (9/5): - Nice and quiet
• Maria de Lourdes (5/5): -
• Rita (7/5): -
• Vitali Sagan (10/5): -
• Lisa (10/5): - Excelente relação qualidade-preço, o atendimento é muito português com um excelente nível, a comida é excelente. Recomendo.
• Vitor (10/5): Um hotel cozy na ribeira - De ser um pequeno hotel muito tranquilo e com uma decoração cuidada. Ter uns funcionários muito prestáveis e prontos a responder aos nossos pedidos e atentos às nossas necessidades. A localização mesmo à beira do Douro que convida a um passeio a pé e onde é muito fácil encontrar diversificados restaurantes. No pequeno almoço senti falta de sumo de laranja natural, de frutos secos e de de maior variedade de fruta fresca.
• Petra (8/5): -
• elisabete (8/5): -
• lilian (9/5): Great, we have stayed here several times - A lovely friendly hotel with great staff. Very good breakfast- most days they will do an omelette to order. Lovely position by the river. The bedroom overlooking the river! The lights for reading in bed were very poor.
• Oscar (10/5): -
• ASIER (9/5): -
• Marcelo (10/5): Curta estadia mas com vontade de voltar - Local bonito e funcionários muito simpáticos Tivemos uma situação durante a noite em que outros hóspedes fizeram muito barulho (4:00 da manhã). Todos no quarto acordámos, inclusive a minha filha… Ligámos à recepção a reportar o que se estava a passar e passados poucos segundos notámos que tudo acalmou. infelizmente tivemos uma noite má no que diz respeito ao descanso mas resolução por parte do hotel foi impecável!
• Kazimi (10/5): Overall I recommend it. We loved that the made feesh customized omelette for breakfast. - The staff were very nice and helpful. It was nice if the rooms have coffee maker or at least kettle. When we asked, they provided kettle service for us but in my opinion it is a most have for a hotel room.
• Patricia (10/5): weather was great. lots of walking. great food - the breakfast was very nice. great choice and chef made eggs to order nothing we had a lovely stay
• Noonan (10/5): -
• Heidi (9/5): -
• Randall (9/5): Overall good property - Great room and patio. We were told it was OK to park out front of hotel, it was not our rental car was broken into. Additionally 3 other cars also vandalized that night. Restaurant was lacking in quality.
• Robles (9/5): -
• Maria (10/5): IDEAL -
• Natalie (9/5): Lovely position by the river and great staff! - Location on the river Had to catch Ubers to get to town centre but they are cheap and very quick!
• Leonardo (10/5): Excelente estadia en hotel frente al mar. - El desayuno es muy completo, la ubicación es perfecta para poder recorrer la ciudad caminando o en el tren que pasa por la puerta. La habitación comoda, le falta un poco de luz pero esta muy bien. Tiene poco personal en cocina.
• Gendrey (10/5): Incroyablement chaleureux - C’était chaleureux professionnel et très gentil. Ils m’ont même rendu service ouvert la meilleure des surprises à ma femme, je l’ai remercierai jamais assez pour ça, je conseillerais toujours d’y aller car c’est à proximité de tout et tout est parfait. Dans cet hôtel je le recommande à 2000 %. Moi personnellement j’ai tout aimé
• Gleycianne (10/5): -
• jennylB3347PZ (10/5): Loved this hotel… perfect location overlooking the river. - Loved this smallish hotel. Perfect location overlooking the river. Took us about 20 minutes to walk into the busy part. Very clean. Rooms lovely… comfortable… . Staff very friendly. Breakfast was fabulous … plenty to choose from.
• Sueli (10/5): - Super limpo e simpatia dos trabalhadores O estacionamento é um pouco complicado, mas o hotel dispõe de parque privativo o que ajuda.
• Adrian (10/5): Especial - Limpio y bonito Nada
• よっしーーーー (9/5): - フロントの対応が良かった。 設備もある程度整ってます。 部屋が広かった。
• Najla (10/5): -
• marie (3/5): Troede vi befandt os i et østeuropæisk land - Vinduet Alt andet
• MONIKA (9/5): -
• Luan (8/5): -
• Rafał (10/5): -
• corrado (8/5): -
• Manuel (5/5): - Localização. O hotel é demasiado caro para a qualidade do mesmo. Paga-se a localização e a marca "Vila Galé".
• Markus (9/5): -
• Pélet jean luc (8/5): -
• Pereira (7/5): - Serviço e simpatia dos funcionários. O quarto ao final do dia cheirava a esgoto.
• Dazzlingdoctor (8/5): Great service, very clean, small room and bathroom . - I have it a 4 because the room was small as was the bathroom. I like the artistic vibe- I stayed in the Klimt room. I also enjoyed the wine that the establishment produces ( and the price).
• Alistair (10/5): -
• CathySharpe (6/5): Wished it was a better experience - This hotel bills itself as a four-star property yet misses the mark in a lot of areas. There are really no personal touches or special amenities to make guests feel important/welcome. Service is mediocre at best. The “front desk” staff spend a lot of time talking amongst themselves. It took several minutes for someone to show up when we arrived to check us in: two rooms for three nights. When I inquired about possibly getting a river view room I was told the cost would be 30 euro per room per night. This despite the fact the hotel wasn’t at all full. When I asked a staff member if there’s a pharmacy near by as one of our family members had a cold, I was told, “not really.” Breakfast buffet is average. The scrambled eggs, sausage, bacon and potatoes were always lukewarm. Not sure if you’re able to get an espresso drink as no one ever asks/offers. There’s an ice cream “station” right at the front door that I assumed was an amenity. But alas, after the bartender arrived with a scooper she asked me for my room number. Seems I missed the small print alerting guests to the cost. And the hotel provides only one glass bottle of water per room, per stay. Use it and you have to buy bottles from the bar. We’ve stayed at dozens of four and five star properties throughout Portugal and Italy these past few months and water has always been provided for the room. Our rooms were good sized and showers are large but the toilet is literally right next to the shower so you have to angle your body a bit when you use it. There are no tissues provided in the bathroom and while bath towels are large, they are very thin. Carpet in the rooms are worn. When I checked out, the hotel associate asked me about our stay. I informed her that I had some issues which I outlined in an email to the general manager but hadn’t heard back. She handed me a square plastic magnet of the hotel. And then she failed to correctly charge me for the city taxes so I had to hassle with paying that while flying home.
• Isabelle (8/5): Empfehlenswertes Hotel, gut gelegen, freundliches Personal, gutes Frühstück, top 👍 - Das hitel ist sehr schön eingerichtet, die Zimmer sind zweckmässig und in der lobby hat es eine schöne Bar. Das Frühstück war bis auf den Kaffee sehr reichhaltig und lecker. Wir profitierten sehr vom grossen Parkhaus und hatten sogar eine Ladestatiln für unser Elektro-Auto. Ca. 200 m vom Hotel weg befand sich die Tramstation. Die nostalgischen Bahn hat (6 EUR one way) uns direkt in die Altstadt von Porto geführt.
• Paulo (9/5): -
• Filipa Alexandra (9/5): - Muito limpinho e bem situado.
• ANDERSON (9/5): -
• Tiago (8/5): -
• Sonya (10/5): Outstanding; I will be back. - So close to Alfandega conference centre. I would request a river view next time.
• Rebecca (6/5): - Excellent location and spacious room Being a 4 stars hotel, there were no amenities offered except a shower cap.
• Fátima (10/5): - Estadia fantástica! O hotel tem uma ótima localização e uma vista para o Rio Douro maravilhosa! O quarto era limpo e confortável. O Staff é muito simpático e atencioso, a começar pelas recepcionistas Carolina e Ana Rita até à equipa de pequeno-almoço e bar até ao Housekeeping! Estadia a repetir!
• Grainne (10/5): -
• JAVIER GLL (10/5): - Ubicación excelente. El personal de recepción y cafetería fueron muy amables y agradables con nosotros.
• Manu (10/5): -
• Fernando (9/5): Estadia impecável - Localização ótima, não se ouve barulho. Pequeno almoço sustentável. Tem o essencial e sempre a apostar em produtos caseiros e feitos na hora. Sem desperdício O que gostámos menos foi a cama extra para a criança. Não é muito confortável
• Alves (7/5): -
• Valter (8/5): - Localização, conforto da cama. Pequeno almoço com pouca oferta e limitado nas quantidades
• SilviRocha (9/5): -
• Tiago Filipe (1/5): Experiência de pequeno-almoço ao nível de uma cozinha social ou sopa dos pobres. - A experiência de alojamento estava a ser positiva, em termos de conforto, localização e relação preço-qualidade até chegar a hora do pequeno-almoço que arruinou qualquer avaliação positiva que podia fazer. O serviço de pequeno-almoço foi uma experiência vergonhosa e inadmissível para um hotel de 4 estrelas da cadeia Vila Galé. O hotel não demonstrou qualquer capacidade em termos de logística e recursos humanos para a quantidade de hóspedes que teve no fim de semana, o que se refletiu em: mesas encostadas umas às outras, transformando mesas de 4 pessoas numa mesa gigantesca de 20 e tal lugares com outros hóspedes encostados a nós, mais parecendo que estávamos numa cantina universitária, filas enormes de pessoas com pratos vazios na mão à espera que os produtos fossem repostos (e nem sequer eram todos repostos) ou que as panquecas fossem confecionadas ou de simples talheres, tigelas ou pratos que nem sequer estavam disponíveis em nenhum armário, tínhamos de andar atrás dos funcionários a pedir coisas tão simples.
• Ionela Luisa (9/5): - El trato de la gente. Sabes hablar para que te sientas cómodo. El baño
• Maria Candida (10/5): -
• Paul (10/5): -
• Tânia (10/5): -
• Dora (10/5): -
• Tânia Cordeiro (7/5): -
• Cristina (10/5): -
• ANTONIO (6/5): - La iluminación tanto de la habitación como del baño
• Rafael (10/5): -
• Aline (8/5): -
• Yulia (10/5): - Colchón y almohadas estaban muy cómodos. El servicio del cliente(recepción ) era excelente, personal muy amable. Desayuno bueno.
• Oleksandr (10/5): - Everything was fine at the hotel. It was clean and comfortable, the staff were kind, and the breakfasts were good. It’s also not far from the main sightseeing spots.
• Paolo (7/5): -
• Miguel Angel (9/5): Trato excelente, zona muy bonita. - El trato del personal en general, excelente. El hotel cuenta con una zona de terraza interior muy agradable y el hotel es tranquilo sin ruido exterior. Tal vez el baño de la habitación es demasiado pequeño y sin puerta que lo separe de la zona de dormitorio, algo que no lo veo funcional y cómodo.
• Raquel (10/5): -
• Jorge (10/5): -
• Cátia (9/5): Muito agradável - Do conforto da cama, da simpatia dos funcionários
• Marco carvalho (10/5): -
• Andrew Colm (10/5): Excellent in all areas no complaints. Will stay again..... -
• Svetlana (10/5): -
• Margarida (10/5): -
• Nuno (10/5): -
• Andrea (8/5): - La proximité et la tranquillité Le petit déjeuner
• Rodriguez de Guzman Garcia (10/5): Repetiremos seguro!! - Un hotel muy acogedor,el personal se portó estupendamente con mi familia,muy atentos de que todo estuviese a nuestro gusto,de informarnos de lugares de interés,en resumen un 10 en TODO.
• Tim (8/5): Schönes kleines Hotel in guter Lage - Schönes kleines Hotel in guter Lage
• Julieta (10/5): Uma pausa bem aproveitada! - Agradável surpresa junto ao Douro. Hotel com decoração alusiva à evolução da pintura, gostei muito. Cumpriu com as expectativas, quarto muito bom e excelente pequeno almoço, Muito rico e variado para todos os gostos. Nada a apontar.
• Mateu (10/5): -
• concetta (4/5): Bella posizione e staff eccellente ma hotel da dimenticare - Posizione e staff Albergo da ristrutturare, moquette in camera macchiata e vecchia, colazione da hotel di 2 stelle, molto al di sotto dello standard dei Vila Galé be
• Patricia (10/5): -
• Humberto (10/5): Ótima estadia a repetir - Localização, higiene e simpatia do pessoal. Além disso a refeição está ótima
• 268Sheridan7 (8/5): Fine but there are too many problems with this place - A nice but slightly odd place. The main entrance looks like the back. The front desk is just a table by the bar so you're not really sure where you are. The person on reception was on the phone when I arrived - she did not indicate she was aware of my presence even though I waited for 15 mins. I was just ignored. Once she put the phone down she decided to acknowledge me. She was polite. The room was fine. The bed was comfy. The bathroom was awful - there is no 'bathroom'. There is a shower room with a good shower (although hot water dips in and out so you get a blast of cold water every few minutes). There is no shelf or anywhere to put your things so you have to put everything on the floor which is gross. The sink area is open so there is no privacy. The room with the toilet occasionally smelled like a urinal which was not good. The room was also tiny. Anyone tall or large would struggle to use this room. Occasionally in the corridor I could smell sewage but couldn't tell where it was coming from. Reception acknowledged there was an issue but didn't say anything more. The restaurant - breakfast is simple. The hot food was always cool/cold. There wasn't anything for non-dairy or gluten free customers. For a 4 star hotel this was not a good breakfast. During the evening I ate here a few times - the kitchen and service was excruciatingly slow. I was there for 45 mins before I even got service - an hour and half before I received the first course. The food is fine but not great and the delay alone negates this place. It's not worth it. Its just so slow. They are missing a massive trick as there's so much passing food traffic. Its hard to find nice places to eat close to the hotel - I ate at a few places and nothing stood out and all of them were expensive. The hotel location is good - its a 10 min walk to centre. Overall - the staff I encountered were nice I wouldn't stay here again. It's not a 3 star hotel but its not a 4 star either. There are just too many problems with this place for a smooth stay.
• Iago (8/5): - El edificio en sí. La zona de desayuno era pequeña.
• Lara (6/5): -
• Valentina (8/5): -

Photos