DoubleTree by Hilton Mazatlan, SIN

Location: 905 Avenida Camarón Sábalo, Mazatlán, mx

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Concierge service
• Wheelchair accessible
• Heated pool
• Infinity pool
• Coffee Shop on site
• Fruits
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Deluxe Oceanfront Double Room

  Modern guest room with contemporary décor, floor-to-ceiling windows and an ocean front balcony with stunning views. Room features include two double beds, a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access

• Deluxe Double Room with Two Double Beds and City View

  Room features include two double beds, a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access

• Junior Oceanfront Double Suite with Balcony

  Junior suite with floor-to-ceiling windows and stunning ocean front balcony. This modern suite features two double beds, a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access

• Junior Suite with City View

  Junior Suite with a plush queen bed, floor-to-ceiling windows and private balcony overlooking the city. This bright and stylish suite features a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access

• Junior Oceanfront Queen Suite with Balcony

  Junior suite with a plush queen bed, floor-to-ceiling windows and stunning ocean front balcony. This modern suite features a large desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access

• Junior Suite, 2 Double Beds, City View

  2 Double Beds

  360-sq-foot room, balcony/patio with city views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Plasma TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and desk

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Smooth flooring in room

  Need to Know - Housekeeping on request, shared accommodations

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Free Local calls
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Room and bed type depend on availability check-in
  • Balcony or patio
  • Shared accommodation
  • Separate bedroom
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Smooth flooring in room

• Junior Queen Suite with City View

  Junior suite with a plush queen bed, floor-to-ceiling windows and private balcony overlooking the city. This bright and stylish suite features a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access

• Deluxe Queen Room with Ocean Front

  Modern guest room with contemporary décor, floor-to-ceiling windows and an ocean front balcony with stunning views. Room features include a plush queen bed, a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

• Queen Room with Roll-in Shower - Mobility Accessible

  This mobility accessible standard room features a queen bed and a roll-in shower, floor-to-ceiling views, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

• Queen Room with City View

  Room features include one Queen Bed, a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

• One-Bedroom Queen Suite with Sofa Bed

  Suite with queen bedroom, adjacent living room with sofa bed and dining area for four. Our largest suite also features a private balcony, floor-to-ceiling windows, a desk, complimentary WiFi, flat screen television, safe, and modern bath.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

Guest Reviews

• Beltrán (10/5): -
• Vazquez (7/5): -
• Manuel Alberto (1/5): - Buena ubicacion No cumplen con lo que prometen en página booking , nos dieron puras largas y al final no resolvieron nada , el desayuno carisimo
• Israel (10/5): Muy recomendable - Excelente servicio.
• 81c4516a02907289e594501b19a9fb64 (8/5): MUY RECONFORTANTE Y AMPLIO - La ubicación además del área de la alberca, muchos camastros y muchas piscinas para no sentirte amontonado con las demás personas, excelente servicio y atención del personal muy amable Que haya más surtido de toallas para la alberca, puesto que se agotaban y tenías que esperar que se lavaran para poder entregarte
• 91fbff592916718b49500d43079f27f5 (9/5): -
• 4c4e28bee3f4717f4f35c1537f79df1e (10/5): buena - ubicacion El costo del desayuno, se me hizo elevado el costo y que no dejaban tomar nustras bebidas en el area de alberca. Siento qeu ya estaos pagando por estar ahi en el hotel lo justo es dejarnos beber nuestras bebidas. Aun y cuando compramos en los snak no se nos permitio.
• Alfredo (1/5): Áreas de oportunidad. - La ubicación El estacionamiento. Se averió un elevador y se acumulaban muchas personas. Falla en Wi Fi. Televisión con falla de canales
• Greysy Deyanira (8/5): Estuvo bien, hubo algunos inconvenientes pero se disfrutó la estadia. - Buena ubicación, agradables vistas y buena atención de las personas de mantenimiento. El wifi nunca funcionó. Habia una fuga de agua del lado del estacionamiento del hotel. Al momento de hacer el check-in se me generó el cobro pero en recepción me comentaba que al estar "en transito" no podian darme la habitación hasta que se reflejara. Corrobore en mi banco que el pago estaba hecho al hotel y hasta un tiempo despues me confirmaron lo que ya sabia, el hotel tenia retenido mi dinero y en ese proceso perdi aproximadamente 40 mins. Los elevadores estuvieron saturados al punto de que al momento de salir del hotel tuvimos que usar el elevador de mantenimiento para poder bajar al lobby. Muy amables las personas de mantenimiento en todo momento.
• diana Isabel (10/5): -
• Guadalupe (10/5): -
• Ortiz (7/5): Caro para un servicio de 3 estrellas. - Me gustó la ubicación del hotel , la habitación que me dieron #720 estaba bien, buen tamaño y muy bonita vista. La comida en general cumple. Los espacios limpios y el room service resuelve rápido. Los bell Boy muy amables, dando más de lo que deben en cuestión de servicio con tal de dejar con buena imagen al hotel. Hubo varias cosas por las cuales no volvería. 1.- No servía un elevador, y bueno en cualquier hotel se pueden descomponer, pero comentaron los mismos trabajadores que tenia más de 3 semanas averiado y considerando la temporada alta de semana santa lo pudieron haber solucionado . Los huéspedes teníamos que esperar hasta 20 minutos para bajar o subir a nuestras habitaciones por lo saturado. Aún que ofrecían el elevador de empleados pero aún así no se daban abasto. 2.- Para el precio que pagué esperaba otra clase de huéspedes, había mucha gente en el área de albercas que ni siquiera tenía traje de baño, mal vestidos y dando mala imagen. Creeo que no fui la única con esa observación. Había familias muy bien vestidas y creo que nos sentíamos fuera de lugar con ciertas escenas de otros huespedes. (incómodos) 3.- Háganse un favor y quiten a la señora de los omelettes, pelo rubio, ojos grandes. Tiene un servicio que no te quieres ni arriesgar a pedirle por no verla torcer los ojos. Se nota que no se lleva bien con sus compañeros, y trata al cliente como si nos regalaran la comida. La verdad el Bufett está bueno, pero el último día preferimos salir a comer fuera con tal de no verla. Ella los hace perder clientes. Observación adicional: te ofrecen cafe descafeinado y es solo café rebajado con más agua. Parece te de canela. Mejor no den la opción y tengan solo café normal . El "descafeinado" está horrible. 4.- Tienen un problema de drenaje horrible. Todo el estacionamiento lleno de aguas negras, que salía hasta la calle. Salías caminando del hotel y brincando charcos mal olientes y con riesgo a que los carros te bañen. 5.- Ni una sombra en la alberca 🥹, URGE! Es la primera vez que llego a este hotel, he visitado muchos en mazatlan desde muy económicos como el costa de oro hasta los hoteles Riu, pasando por el clásico Cid, Holiday inn, Viaggio, Ramada, Pueblo Bonito, etc. Tienen área de oportunidad.
• CARLOS MANUEL (10/5): -
• CARLOS MANUEL (10/5): -
• Thomas (10/5): Es war sehr schön - Der schöne Ausblick auf das Meer und das nette personal
• Margarita (5/5): I won’t recommend it to my friends - Rooms were clean and bed very comfortable Poor customer service. The property could not even provided a wheelchair for my mom who is handicapped . No valet service . I believe all personal should be retrained to provide better customer service
• Verdugo Soto (10/5): - la alberca el restuarante
• xHiram (10/5): - Junto a la playa y muchas albercas, la habitación amplia y con balcon La cama era demasiado suave y eso a veces hace que duela la espalda ya que se hunde el colchon
• Maria Yazmin (10/5): -
• HERIBERTO (10/5): Loved it - Everything was great
• Juan Sebastian (7/5): Volvería a hospedarme ahí. - El desayuno estuvo muy bien, variado, con la opción de preparar huevos al gusto y omelette. La comida muy buena, pedimos a la habitación y estuvo muy rico todo, y atendieron rápido. La alberca no funcionaba, las instrucciones para ver el menú y para hablar a recepción no fueron las más fáciles de entender.
• Mario (9/5): -
• Norma Esmeralda (9/5): -
• Marcelo (7/5): Esperabamos más - La ubicación y vistas al mar, islas y playa. La habitación no estaba preparada. No solucionaron algunos problemas planteados. No estaba limpio. No había aspiración de aire en el baño. El hotel se ve venido a menos.
• Ana Lizeth (10/5): Muy Buen Hotel, Recomendado - Muy buen hotel, la habitación era muy espaciosa y tenía todo lo necesario, en general todas las instalaciones estaban limpias y en buen estado, el personal fue muy atento y amable, y el desayuno estaba muy rico, me lleve una muy grata experiencia, lo recomiendo mucho Uno de los 3 elevadores estuvo fuera de servicio y causaba algo de tiempo de espera para poder bajar al resto de pisos, definitivamente solo 2 elevadores no daban abasto
• Linda iscra (3/5): No volvería - El cuarto esta relativamente bueno las almohadas están bien La perilla del baño no servía. Nos limpiaron el cuarto super mal y a medias ni agua nos dejaron las albercas estaban sucias en el fondo el agua turbia el horario de alberca d cierre era a las 8 la mayoría cierran 9 o 10 pm además el che ink a las 11 la mayoría es a las 12 super mal
• ROBERTO FERNANDO (9/5): -
• Esteban (5/5): -
• Rivas (8/5): - Personal amable Alto precio por las instalaciones
• Abraham (10/5): -
• jun ki (9/5): -
• Oscar (10/5): -
• Viry (8/5): Double Tree - Piscina, alimentos en el restaurante, ubicación, buen precio. La atención cordial. En general fue agradable la estancia, el costo muy accesible. Tuvimos solo una falla un día que de repente de 3 elevadores solo funcionaba un elevador. Y en la sección de alberca no había toallas. Sólo eso, lo demás fue bien.
• Ivan (4/5): -
• Miriam Elizabeth (10/5): -
• Brian (8/5): Great place to soak up the beach - Views from the balcony were awesome. Bed comfortable. Beautiful pool and steps to the beach. No chairs down there but space to put your towel. Ate at the restaurant, food ok, service ok, not very busy. Coffee from the lobby market very good. We were missing any glasses in our room.
• Ricardo (10/5): - Todo
• julieta (9/5): -
• Steven (10/5): Bliss - Friendly staff and great service My vacation was only 5 days
• Robertson (7/5): - The hotel was clean, bed was comfy, the view from balcony was gorgeous. Unfortunately the property closes the pool somewhere between 6-8pm which wasn’t ideal for post-Centro exploration. 1/3 elevators wasn’t working which meant waiting 8-10 minutes for a lift during the day or doing 11 flights of stairs. The hotel food prices are a little high for smaller serving sizes compared to local restaurants etc.
• Ricardo (9/5): -
• Garcia (9/5): -
• Rocio (9/5): - La cama y las amenidades Que cobran el estacionamiento
• Hecsyl Guadalupe (10/5): -
• Alejandro (10/5): -
• Arturo (10/5): - Nice customer service
• Ana (9/5): - El personal muy amable y atento. Los baños de mujeres del lobby sucios, el sanitario para discapacitados en mal estado.
• XOCHITL DEL ROSARIO (10/5): - Alberca No había papel higiénico de reserva (solo 1 rollo)
• Raul (8/5): - Excellent ocean view , clean room and staff was very friendly
• ERIC (6/5): - We have messaged the hotel the day before arrival for some requests. Was told the check in desk will accommodate our request and they are on our file. When we checked in, the staff did not acknowledge any requests we have made. Since our requests were not a must, we did not pushed for them. We stayed here for the entire trip, total of 8 nights. We like the pool, the service on the pool level. Very friendly and attentive, often check on us when we were in the pool. The lobby coffee shop lady was very sweet. She recognized me the second day already and even if I did not ordered from her, she greeted me with a smile and hola. The bell persons were very kind too, always a good morning or have a good day. The front desk staff, which is by the evaluators, never say hi to us as we walked in. Housekeeping was a different story. Everyday there was something not replenish or missing. One day was hand soap, the other day with no towel. The first 2 day we have to call and ask for toilet paper. In my opinion, as a Hilton property, I expect at least a 4+ stars service. The location of this hotel is nice, walkable to Malecon and local shops. Local bus stop right in front of the hotel. Yet, we can basically wave to the bus driver on this main road and they will stop for you. Overall, this is a “ok” place to stay but a little disappointed at some of the services.
• Jorge (10/5): - Good hotel
• Aracely (8/5): -
• MARICELA (10/5): - Staff was nice and friendly room was pleasant and beautiful view
• Analilia (8/5): - I didn’t like that the towels were really stained ready for the trash and the first day we didn’t even have a new roll of toilet paper nor an extra one. Other than that the staff at the lobby they were real nice also love the spa service all the staff is wonderful.
• JULIO LEONEL (8/5): - Nice
• Humberto (10/5): - Nice and quiet place
• LIZBETH (10/5): - We had a nice time staying at the hotel. Nice view from the suite. The staff was friendly and helpful. We will definitely saty here again.
• Juan Alfredo (6/5): - Didn’t like the room
• Markesha (10/5): - The location was amazing. It is centrally located in the hotel zone and right on the beach. It was am amazing stay
• Christian (10/5): - Excellent stay. All inclusive available but there are so many places to eat around the area. Very safe and easy to walk around and navigate.
• Angel (9/5): -
• RENE (10/5): - Had a great time
• Gabriela Duran (10/5): - Always stay at this hotel when I’m in Mazatlán, great staff, easy and quick check in alway, the staff is always helpful,
• Laura (8/5): -
• Virginia (2/5): - Me hospedé de el 9 de agosto hasta el 22 de agosto el tercer día me robaron mis zapatos crocs. La limpieza se cuarto no se hacía correctamente y en ocasiones ni se realizaba. El drenaje de el baño estaba tapado y ni lo limpiaban, incluso dejan entrar a gente local a usar la alberca lo cual deja poco espacio para los que pagamos el precio completo de la estancia. Por estas y muchas razones más no volveré a hospedarme en Double Tree Mazatlán
• Virginia (2/5): - They stole my crocs the hotel was dirty they rarely cleaned the room and when they did clean it was poorly done the also allowed the days pass which is for locals to use the pool and allowed them to bring outside food which made the place look messy and there was no place for use to enjoy the pool for those reasons I would be coming back
• Jose (8/5): - The place is clean, quiet good location
• Camacho Ramirez (8/5): -
• Heidy Karina (10/5): -
• Clara (10/5): - Great experience, would definitely return!
• diaz (10/5): Excelente !!!! - Las habitaciones (camas cómodas)
• Raymond (10/5): - Nice view
• Erick Fabian (10/5): - easy access to the beach, safety on the pool with a lifeguard always there. The rooms are always cleaned
• MARIA DE JESUS (7/5): bueno para un poco de descanso - ubicacion que solo dan una llave por habitacion y que por un error humano o de desconocimiento en el manejo de la pagina, no se me dio lo pagado de desayunos incluidos para dos personas por habitacion, y considero les falta mas seguridad en el hotel y en el area de alberca, por eso no se respeta reglamento y meten bebes sin pañal para alberca????
• Alejandro (9/5): -
• Mario Ernesto (10/5): Super mi cumple - Muy buen hotel a mi esposa y a mi nos encanto super como y todo aparte cuenta con un mini refri para guardar tus aguas o refrescos y tenerlas bien heladas super recomendable el hotel,si dios quiere el proximo año nos volvemos a hospedar
• Jerlin (10/5): - Nice hotel and attentive staff.
• Oscar David Silva (10/5): - Excelente hotel, la alberca estaba en excelentes condiciones igual la cama y limpio en general, el único problema que tuve en mi habitación fue la TV que no servía pero casi no estuvimos en la habitación así que no hubo mayor problema por eso.
• jose raul (4/5): - La ubicación y vista al mar En la entrada principal intenso olor a caño. Los baños del.lobi muy sucios. Estacionamiento fuera del área del hotel negaron espacio.en dentro del este. Al parecer había fuga de agua. En la habitación no hay vasos la solicitar comentan que no se incluye porque es un plan europeo?? Solo habia una taza para café sucia. Dejaron 2 botellas de agua chica solo el primer día. La limpieza en general del hotel deja que desear. La experiencia previa en hoteles Hilton fueron agradables por eso elegimos está opción Deseamos que puedan corregir y mejorar su servicio
• Gillian (10/5): I Would Stay Again at the Hilton Mazatlan. - Lovely spacious room on the 13th floor with a great view of the city and a partial ocean view. Tea/coffee making facilities and fridge as expected for a Hilton. Comfortable bed. Pleasant staff. Good cleaning staff. The shower wet the floor and the shower head was difficult to direct. Breakfast options got a bit boring after 3 days..
• G A (10/5): Great Stay in Mazatlan Mexico - Comfy room, partial ocean view. Good AC, comfy bed. Nice staff. Nice pool and beach access. Breakfast options could be improved. Shower area could be improved. The floor got wet.
• Maricela (2/5): - I liked the OXO across the street. I Love Mazatlán and the locals are kind and friendly. As I have said this I was surprised the staff here was not nice at all. They never once cleaned our room and we had a leak on the roof. Also there were never pool towels available we always waited over 2 hours for a towel. I definitely recommend Mazatlán just don’t stay at The Double Tree.
• Patricia (2/5): - We had a really bad experience in this location , they give us our room 2 hours later of original check in time. Our room door was damage so we had maintenance ppl working on it during our stay. We did not receive no face towels or hands. Also our hand and body soap container where empty and old.
• Milton (10/5): La mejor opción en Mazatlán - Ubicación , está en la playa , el restaurante Panamá a un lado, buen acceso a transporte público . La mejor opción en Mazatlán. Todo fue muy bueno.
• Noel (4/5): - Like: in front of the ocean. Didn’t like: reception didn’t gave us any instructions, room was kind of small, same with balcony. The windows in the balcony were dirty. The bathroom had a leak on top of the toilet, the TV was not working properly. The carpet outside the rooms were dirty. Trash by the beach.
• Martha Beatriz Aldana (8/5): - Wearing bracelets, paying indoor parking, city views slow elevators. Overall ok, needs a mire appealing lobby with more sitting areas ir hanging out areas that are cozy and comfortable.
• amanda (10/5): - Great beach front toom with a beautiful beach view. The place and friendliness of the staff was awesome! Everyone was alway so helpful and always happy, smiling. We love this, they acknowledge you at all times. The room was clean, Housekeeping came daily. Will be coming back!
• Maria (6/5): - It was very clean and the beds were comfortable. The balcony was too small and we reported the TV (which we only watched when getting ready) but nobody came to see it, it was blue even after the settings were changed. Also, I consider pool closes too early at 8 pm and opens late at 9 am maybe changing the schedule will be good. The view also is bad with the empty lot next to the hotel filled with trash.
• Gricelda (10/5): - Excellent customer service everything that I need was available
• Santana (9/5): -
• Roque Garcia (10/5): - Booked 2 rooms one room had complete service on the 16th floor but room on 10th floor was not cleaned last 3 days
• Veronica M Garcia (6/5): - The staff was friendly, but the pool was very dirty. We couldn't get in there any day. They didn't give us clean towels every day, and the room cleaning was not good.
• GALAVIZ (8/5): - Las habitaciones Que nos tegistramos a las 11:00 am sin problema volvimos a las 4 pm que era la hora de entrada y no estaba nuestra habitación y esperamos más de una hora y al final nos cansamos y nos cambiaron la habitación qué inicialmente habíamos escogido, porque hacia mucho calor y ya estábamos cansados.
• Diaz Bazan (10/5): - Todo está muy bonito Unicacion Irme
• NORMA (10/5): - This was our first experience in Mazatlan and we loved it. People in the hotel were accessible and helpful, we liked how they keep everything organized.
• Diaz Bazan (10/5): - Todo bien desayuno super bien Irme del hotel
• Armando (6/5): - creo que solo decir que la alberca era muy pequeña en cuanto a estatura, tienen 4 al menos una más onda
• Erik (2/5): - Service
• LARRY (10/5): - Great, safe place.
• Anabella (4/5): - Property is less than 5 years old and yet looks like it's been here since the 2000s. Signs are damaged, furniture is scratched to oblivion and chipped. Service at the Buffet is very good! Food very nice as well and very good location. Definitely underwhelming compared to other doubletree locations.

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