Krystal Grand Nuevo Vallarta – All Inclusive
Location: BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732, Nuevo Vallarta, MX
Star Rating: 4 Stars
Property Type: property
About this Property
Experience the ultimate seaside retreat at Krystal Grand Nuevo Vallarta, where paradise meets luxury in the heart of Nuevo Vallarta.
Unmatched Relaxation
Indulge in rejuvenating treatments at our full-service spa, offering a variety of massages, body treatments, and facials to pamper your senses.
Delightful Dining
Savor authentic Mexican flavors at Hacienda El Mortero or enjoy the convenience of room service. With 4 restaurants and multiple bars, your culinary cravings are catered to 24/7.
Endless Recreation
Dive into three shimmering outdoor pools or stay active in our well-equipped fitness center. Families will appreciate our babysitting services and the tranquil beachside atmosphere.
Book your unforgettable stay at Krystal Grand Nuevo Vallarta today and immerse yourself in the beauty of an all-inclusive escape!
Important Information
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Full-service spa
- Fitness facilities
- Proposal/romance packages available
- Free bicycles on site
- Arcade/game room
- Free WiFi
- Swimming pool
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- ATM/banking
- Arcade/game room
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Full-service spa
- Smoke-free property
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Conference center
- Snack bar/deli
- Free bicycles on site
- Playground on site
- Free self parking
- Beach umbrellas
- Pool sun loungers
- Free buffet breakfast
- Proposal/romance packages available
- Banquet hall
- Covered parking
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Junior Suite Ocean Front King
1 King Bed
592-sq-foot room with bay views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, laptop-compatible safe, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Ocean View Doble
2 Double Beds
431-sq-foot room with ocean views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Pool view Doble
2 Double Beds
431-sq-foot room, balcony with pool views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height view port in door
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Lowered peephole/view port in door
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Ocean View Doble
2 Double Beds
366-sq-foot room with ocean views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Altitude Club Junior Suite Swim Out Doble
2 Double Beds
431-sq-foot room, located on the ground floor, pool views
Layout - Separate dining area
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Standard Queen Bed
1 Queen Bed
301 sq feet
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Room
1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed
366-sq-foot room with garden views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Altitude Club Junior Suite Swim Out King
1 King Bed
431-sq-foot room, located on the ground floor, pool views
Layout - Separate dining area
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Tropical View King
1 King Bed
366-sq-foot room with garden views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
-
Altitude Club Junior Suite Ocean View Doble
2 Double Beds
431-sq-foot room, located on the top floor, sea views
Layout - Separate dining area
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Tropical View Doble
2 Double Beds
366-sq-foot room with garden views
Entertainment - 50-inch LED TV, cable channels, and MP3 dock
Food & Drink - 24-hour room service, free minibar items, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop-compatible safe, iron/ironing board, and highchair; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- In-room childcare (surcharge)
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Free tea bags/instant coffee
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Kim (2/5): - Low vibes had to
- Asalia (8/5): - It is a nice hotel, but they should of told us two of the main restaurants were closed, so we weren't able to eat at the house steak house because it was always full. We were only able to eat at the buffet. The staff was nice and friendly and the drinks were delicious. My favorite was the Maracuya margarita 🍹
- Bertha (10/5): - Great ocean view great customer service.
- Paz (10/5): - The building can use some update. Bathroom lighting is very poor, and rooms can use update. Bathroom towel and robe are very rough. b Buffet area outside needs improvement to protect from rain during rainy season. Three times we had to leave our food and area due to no protection. Location, area and especially staff were amazing !!!! Will be back!!!!
- Elias (8/5): - The only thing I did not like it was the poor service at the bars. Low quality licorice and beer. Not enough personnel for the amount of visitors.
- Cecelia (8/5): - It was a little dated but nice experience and the pools were great.
- Michali (6/5): - we were traveling with the baby and there was no bath so showering was a challenge , the rooms and even the corridors are narrow and made everything a bit clumsy also the food made all my family including the baby sick you would expect that they will have a better selection of fruits and more dairy products whatever steak they served us was below any ihope standard the best thing was the pool. the kids pool was amazing , alot of roaming that my baby enjoyed think twice before choosing this one
- Travis Cheyenne (10/5): - We loved everything about this hotel, from the food to the staff we had a great time an we will b back
- Netanel (4/5): - Dirty place got food poisoning and allergic reactions. Sink broke and all sewage dropped in the room . And this supposed to be the vip room
- Jose Humberto (10/5): - All the staff treated us very well at all times. The food was plentiful and tasty.
- Rafael (2/5): - Everything was boring, closed, limited options, no excitement, shows were boring, drinks were limited, food was horrible.
- Maria (10/5): - La estadía en el hotel fue muy buena y quiero hacer varias menciones con respecto a la amabilidad y trato de algunas personas, por ejemplo: Noe en el departamento de maletería, su trato, disposición y respeto fueron excelentes a pesar de que solo lleva un mes en el empleo. Todas las jóvenes que atienden en el Spa. Además de las jóvenes que manejan el departamento de Altitud y por último Lupita la joven que hace los omeletes en la cocina. No tengo mas que excelentes comentarios para todo el personal del hotel.
- Kelly (10/5): - This was very simply the best time. It started with the surprise semi-private pool that I didn't tell the wife about. The treatment we received was so nice. The food, both the buffet, and the reservation restaurant, was very good. Our trip was so nice. It was exceptionally nice to be taken to a special check-in room instead of having to stand in the heat and wait in line. The only challenge we had was that wifi became unreliable halfway through our trip. We managed, but I expect better than that for wifi when such is nearly a mandatory service in today's world.
- Juan (10/5): - Everything was excelent
- Kellie (8/5): Food was the best - The food was fantastic. Disappointed that they only had one restaurant open all week until our last day! Need upgraded lounge chairs for the adult only pool very weathered. Housekeeping staff amazing, very clean. Little to no entertainment which was disappointing, what they had was geared more towards children.
- Shelby (2/5): - This was the DIRTIEST place I’ve ever stayed. It was incredibly overcrowded. The open buffet was old, disgusting and had flies everywhere. There was trash all over the resort. The room looked like it wasn’t even cleaned. There were hairballs and dirt inside the bed. The staff opened our door while we were changing (they didn’t knock either) and said “oh wanted to make sure you were in here” then walked away.
- Erika (4/5): - I do-People with special needs training is : please train everyone about
- David (10/5): - Excellent Services
- Mariana (2/5): - Very very dirty. There was mold in the room even in the chairs!!!! Good service.
- Danielle (8/5): - Food options were limited but to be expected at an all inclusive. Beds were pretty comfortable and air conditioning is your best friend. Internet was very spotty and connection was not great. Transport was good we paid for a round trip service would highly recommend when coming to and from the airport. Overall was pretty good.
- Chester (10/5): - Keep stock of waters
- Antonio Castrellon (6/5): - Property looks worn down. Pool tiles missing. Areas around pool get super slippery. Very very very limited umbrellas around pool and at the beach. Food is average at best. Reservations for restaurants are impossible to get and even if restaurant is empty they will not sit you or help you with a reservation. Ice cream machine only comes on for 1hour and they will cut you off when it is empty. Will not stay here again.
- Javier (2/5): - El hotel sucio en general, muy mal cuidado, dañado, mala atención, no había variedad de comida, habitaciones fatales había calor, el teléfono no funcionaba, no rellenaban el minibar, tengo tantas cosas malas para decir que ni terminaría jamás, la verdad demasiado malo todo
- Irene (8/5): - The hotel was surrounded by nature. I love it!
- Faviola (2/5): - Very disappointed!!! They need to update their pics in Expedia.
- Cesar (6/5): - Bathroom needs to be clean better, smells pee and sewer. About a la carte restaurant needs to provide more reservations to the guest. Buffet inside seating area is too hot, no AC available with 34°C.
- Elisabet (10/5): - The hotel was nice family friendly, there were plenty of options to choose from at the buffet. If you want the nicer restaurants make sure to make a reservation at least 24 hrs in advance, over all we had a great stay. Thank you!
- alexandra (10/5): - I stayed 7 nights,The food in a la carte was always very good, we couldn't try the mexican restaurant because they closed it for the last 4 nights that we stayed there. Buffet was also good, they rotate menus and the quesadillas at breskast time are something you MUST try!! Drinks were good too and they were always willing to prepare upon request even if they didnt know how to prepare it... my dad would get a spresso from.the cafeteria and had the bartender prepare him a carajillo drink, for example. Staff were friendly and housekeeper was very nice too! Expedia advertises the hotel has yoga but I was told there were not doing yoga due to lack of people wanting to do it but if I wanted to do yoga they could have a class for me, and so they did!! My 8 yrs old son loved the kids club and the stuff was very caring! Overall was a good experience,. I do have some observations. There are no water sports like kayaking, paddle boarding or body surfing and that's something people going to the beach may be looking for. There are SMOKING AREAS but one of them is just right NEXT to the KID'S CLUB!! for kids health it should be moved, maybe by the beach/adults pool area would be a good locating. Rooms need to be updated and would be nice if there was a microwave in the room since either you have dinner early in order to be able to see the show or after the show. In our case we had to make reservations at 6:30 and by 11 that the buffet was closed my husband and my kids were hungry
- iliana (6/5): - The property is pretty, but that is about it. They enforce rules regarding the dress code in the cafe. Now, before we booked we saw the reviews on food with people saying it was good. It was not. The food at the Asian restauraunt was delicious. The Grill was good but I was not fond with the italian food, that was decent. BUT it is hard to get a reservation. They tell you different times but they are released 24 hours in advance and it is hard for ppl to book. My friends had difficulty gettin reservatiions for a bigger group. Anywho, the food at the buffet was terrible. They mostly had pork, not many options in chicken at least. I think that this is a big point for me, we have gone to other places in the area where the food is great but here it disappointed. The soda drinks from the bar seemed watered down. The snack bar food was decent but then there the service was with attitude. I would not come back and if you are a foodie this is not the place.
- Maria (8/5): - At first the guest staff was very nice but towards
- Lourdes (8/5): - Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.
- Naidu (4/5): - Wi-Fi never worked. Our door card didn’t work the first 2 days which was such an inconvenience because we were in the 8th floor so we had to keep going downstairs. The QR code wasn’t working and when it did work it was impossible to make a reservation at the restaurants. The tour desk personnel-Patricia lied to my husband about getting a tour for a cheaper price if he signed up for a conference. The conference was a TIME SHARE conference. Not once did she mention TIME SHARE when she offered the tour. Me and her basically went back and forth about it for a while she told me we were obligated to go. When we showed up I told the other Time Share representative that Patricia obligated us to attend it at that point she told me we were free to go. Another thing that was bothersome was that the phone in our room was not working. We tried on & off for an hour to get room service and the phone sounded disconnected. Finally, if you want to get a good spot by the pool you have to go downstairs and put an item on the chair by 7 AM or else you won’t have a chair to sit on. I was extremely disappointed on this property and management.
- Jorge (10/5): - There I no place to site see are if the area. You got to take a bus to go to the malecón. And to see the colonial town. Other than that. Place is great.
- Manuel (10/5): - nice place an good service the staff extremely friendly !
- Tonya Rae (6/5): - I liked this property for Nuevo. The beach was close to the property which we liked. The adult infinity pool was great. Things of concern was the pool bar cleanliness. The washing station was questionable as the bartenders were washing the cups with a sponge by hand and I never saw any soapy water or disinfectant type dips. It was a sketchy set-up on our opinion. The buffet is customary for mexico all inclusives. The restaurants were good
- Raul (6/5): - We were greeted by genuinely nice hosts but every building we were in it seemed like the AC’s were not working or on very low. I understand we were there in peak of summer, but every building lobby, restaurants/buffet were just as hot if not more than outside. Our rooms were not serviced (except for the beds being made). We were there 4 days/3nights. Only one day out of 4 we got clean towels. We had to ask for toilet paper hand soap and body wash. (That’s when the brought the clean towels). There were 4 drinks in the fridge when we were told there would be 10 daily (due to the package we paid for). I don’t think I should have to be asking for them, they know how to service each room and if they don’t they should. We ended up getting our own bottles of water and putting them in our fridge. Our coffee was never replenished, our cups were never picked up and new ones brought in. After paying for an exclusive package I felt we received the bare minimum. Would I stay at this hotel again, most likely not. I’ve stayed at La Estancia and never had an issue there. We decided to give this place a try, sorry, but for the same amount of money or just a little more I rather go somewhere else. This place is really not worth it. Most of the pool and some restaurant staff were genuinely very kind and helpful that was the best part of our stay.
- Christopher (2/5): - To Whom It May Concern, I am writing to express my extreme disappointment with my recent stay at the Krystal Grand Resort in Puerto Vallarta from July 23 to July 26. What was meant to be a relaxing birthday vacation turned into a series of unacceptable inconveniences and poor service that completely ruined my experience. Upon arrival, the first room had bugs, and the phone did not work, preventing us from easily contacting the front desk for assistance. We were moved to a second room, only to discover that the air conditioning did not work, and the shower was non-functional. When we informed the staff, we were told to wait 40 minutes for a third room or to shower in a dirty room—both options were unacceptable, especially as we had dinner reservations at 9:00 PM that we ultimately missed due to the delays and inconvenience. A manager apologized and attempted to make amends by offering to: Send a complimentary bottle of wine Move our dinner reservation to 10:00 PM However, when we arrived at the restaurant, we were informed they close at 10:00 PM, so no dinner was available. This was not only frustrating—it was deeply upsetting, as this night was meant to celebrate my birthday. After walking back to the front desk yet again and requesting further help, we were met with an unaccommodating attitude. We were left with only one dining option: room service. We had not eaten since lunch, and after waiting over an hour, we were told the food had been mistakenly deliv
- Enriqueta (4/5): - We felt unwelcome. Bathroom door old and shower moldy. There was no bar fridge, AC not working, no hair conditioner. No hand towels We have reservations for December 2025. I want to cancel after this bad experience
- Michael (2/5): - When checking in, we could not check in normal. We had to go down to the dark basement in a cramped loud room to check in. After traveling. The dining area had no fans and or A/C so it was so so hot. I will not ever go back there. Everything was out of date.
- Brian (6/5): - Air conditioner never cooled after calling someone to fix it. Phone didn't work last 3 days asked continuously for someone to fix it but never did
- Alicia (10/5): - I loved the big pools
- Britney (4/5): - Buyer beware , outdated property. No AC in any of the restaurants , AC in room didn’t work in 2 of the 3 rooms I had for six days . When I contacted the front desk @ 2 am they said they’d send someone but never did . I called again they said he’s on the way . Still never showed up until approx 930 am the next morning still never fixed the AC. Who wants to be on vacation when AC doesn’t work . Property is outdated . Food is pretty bland, although the only good food we had was @ Ayami on one of our final nights . Not sure how this resort got so many 10 ratings. Bar bell & restaurant staff were very friendly & hospitable . I recommend looking elsewhere as the pictures were very misleading. Stick with the Marriotts, Hiltons & Hyatts. Not usually one to leave bad reviews but don’t want anyone to experience what my family experienced !
- Robert (4/5): - Buyer beware! Outdated property! AC didn’t work on many occasions & was never fixed ! I called front desk 3 times & still never got ac fixed !! Food was bland .Dont expect AC in any of the restaurants either, or cold salads . Bell bar & restaurant staff were excellent . Very misleading pictures . Will never stay here again. Not one to leave bad reviews but don’t want anyone to be misled like I was by all the 10 star ratings . It’s always best to stick with Marriott Hyatt & Hilton brands as those properties usually come through . Pool was very warm & gross .
- Denise (6/5): - It was a great time.
- Hilario (10/5): - Me encanto
- Lizzeth (8/5): - Good experience
- Rachel (8/5): - Great views! Beautiful grounds.
- Jhonatan (8/5): - Our stay at Krystal Grand was pleasant overall. The food was good, the staff were helpful and friendly, and the views around the property were beautiful. On the downside, the quality and variety of the drinks could be improved, and in my case, the rooms feel like they’re due for an upgrade.
- Fabian Melchor (10/5): - Beautiful property great entertainment
- Nohemi Marianne Rios (8/5): - Beautiful views
- Scott (10/5): - Absolutely beautiful!!
- irais (8/5): - There was tiny ants in the bathroom. Restaurant very hard to get reservations. Other than that everything else was amazing very great time. Definitely recommend.
- Marcy (10/5): - Krystal Grand was very clean with workers always working to maintain cleanliness. So friendly and helpful even with language difference. It can get very loud with activities and music. The food was adequate but not exceptional. Most appreciated was the workers and hospitality! Pools were great, both family pool and adult pool with ocean views! The beach was safe and accessible! Highly recommend for an all inclusive resort!
- Luis (4/5): - Unfortunately, this place was not what we had expected. It was completely different from selling pictures.There were a lot of kids and people eating, smoking, and drinking at the pool. The accommodations at the beach were also dirty.
- Christophe (2/5): - The staff was nice the property wan ran down… the photos online are completely misleading about the level of standards of the hotel. I stayed there 3h and we had enough, disgusting pool, disgusting buffet… poorly maintained facility with broken tiles everywhere… not a 4 star hotel, maybe in the 1970’s when it was brand new but definitely not now.
- LOURDES (2/5): - The property advertised kid friendly and the amenities for the kids were non existent. Limited food, noisy rooms and not the best location.
- Judith (8/5): - Tuvimos una estancia placentera. Todos nos divertimos mucho y la atencion del personal fue muy buena. Solo dos pequeños inconvenientes. El primero fue que habia una fuga en el lavamanos la raportamos y como que nunca la pudieron arreglar bien. La segunda es que las bicicletas estacionarias y eliptica del gym no funcionaban bien.
- Jason (8/5): - This was a nice property. The staff was helpful and food/drink was available most of the time. I would stay again. The downside was the pools grout had black spots and seemed like they could be cleaner. Also, the shower in our room didn’t get very warm. However, our overall stay was good and being out first time in Mexico, we had a great vacation!
- Martha (8/5): - Overall family friendly pools and activities. To reserve to dine in the resturant was a bit of a hassle. Didnt get to try all the food due to having to book reseervation ahead of time. At the earliest a day before. And with a big group we had not all were able to be seated together. And had to reserve different times.
- Brittni (6/5): - Pretty resort, fun pool for families. Restaurants outdated /not comfortable. Food 6/10 (except the Asian restaurant - it was HORRIBLE) staff amazing (very few English speaking individuals- no biggie). The rooms need more TLC and homie vibes. Bed was a rock :/ towels were so hard and stiff. Nothing to do near by - but we made it fun (: Lastly the mini cafe that’s open majority of time is disgusting . The “desserts” are always the same unflavored cake type items …. No good dessert in buffet either. Basic like jello, pudding chocolate cake that was dry and no flavor unfortunately. 2pm ice cream was the ONLY good sweet treat on the whole resort. You can’t take anything from buffet to room if you want a treat/ kids snack in room. Room services was HORRIFIC. 5 hrs for a piece of chocolate cake - which was the same exact thing in the cafe area. Gross dessert :/ the beach was fun for an adult. But it is so choppy / not blue. It’s brown/green . But warm! Overall the staff and drinks were really good. But so much improvement is needed.
- Yeraldi (8/5): - my only complaint is poor wifi service. That is all.
- Andrea (10/5): - Service was great! House keeping ladies were awesome stopped twice a day to make sure we had enough towels and to see if we needed our beds made.
- Trisha (4/5): - The property was actually pretty beautiful. The staff for the pools did not police it very well. Kids were in the adult only pool, we had black bands which apparently were to give us special options but when we wanted to sit where only black bands were aloud to sit, they were completely full of non black band guest. The room we had was beautiful, swim out room, but kids were playing late at night and kept us awake. Pur neighbors were smoking pot which was very unpleasant to smell! Many people including us got sick from the food. We will never be coming back to Krystal Grand!
- Bertha (10/5): We’ll stay here over and over!!! - We stayed for six nights and enjoyed everything about the hotel. The food was great, and the people were very friendly!!!
- juan (8/5): - I liked this “all right” inclusive hotel. Often there were not enough seats around the family pool and certainly not enough with shade. The tile walkway was one of only two ways to get across the tiny resort a terribly slippery. I saw several people slip and slipped several times myself. Luckily, I never found myself in the fountain. The staff was so kind and the facilities clean. The entertainment staff was funny and kind, but often seemed over worked. The Japanese restaurant was my favorite and the food delicious. go Eric, you are the BEST waiter! The grill/ Italian restaurant had no a/c and in June was almost unbearable to eat inside. I felt badly for the staff. The buffet was nice and always had plentiful options for all. The snack bars were great. The beach access was wonderful and the beach long and walkable. I did not like our tiny balcony or how far our room was from the water in “Tower 4.” It was often loud at 2:00 am. I would bring ear plugs. I could not take a hot shower. Our water was not cold, but not warm. The room had a dead cockroach on the floor when we first entered. Better dead than alive, I guess. Overall, I enjoyed this resort, but will not be returning.
- George (6/5): Family Vacation - Kids area pool should be open for more than 1 hr. Kids under 4 should be permitted with adult supervision Buffett needed a little more TLC and employee supervision. Many children were touching food products multiple times unsupervised by parents. Smiles and friendliness would go along way with employees. Towels and lounge chairs were saved and taken by 8am every morning The lack of clarity regarding Uber pickups beingbatvthe top or the very bottom be the street
- Radni (8/5): - In general was good but need some improvement
- LaVaughn Anateaus (10/5): - Amazing stay! The staff were wonderful. Special shout out to Arturo, Alejandro at the pool bar for making the trip extra special and making us feel like home. The buffet options were great, always hot and fresh. The food at Ayami were the highlight of our trip by far. Everything exceeded the other dishes as they came out. The housekeeping staff were also very efficient and came around twice offering to restock the mini fridge and provide fresh clean towels. We will be back.
- Pijush (8/5): - Food was amazing & so as the staffs & their service
- Raul (10/5): - Had a very pleasant stay! Staff is very friendly and helpful!
- Arianna (4/5): - We just got back from our family vacation. We stayed at the Krystal Grand and our experience was just horrible! The waiters were very nice as well as the activity personnel, but customer service was horrible. The sinks were flooded and no one came to help until like 2 hrs. We got locked out of our room and let the front desk know and no one came to help until we became upset. They moved us to a different room that was not pleasant at all! Very bad experience! I do not recommend
- Brian (6/5): - My friend and I got a swim up room and we loved it. Staff were very nice. But the all inclusive food was not good at all. The drinks at the rooftop bar were only bottom shelf liquor. I think the best thing they had was black label whiskey but no good tequila. Also, my cousin was charged $100 for not presenting his wristband at checkout. So don’t lose your wristband!
- Guadalupe (4/5): - This property wasn’t what we excepted. Our stay was no were as great as the pictures. The room we arrived to was dirty. The mini fridge had finger prints everywhere and there was dust/ trash on the floor. The first night our bathroom sink clogged up. We stayed up until 1AM for the maintenance man to tell us we had to change rooms because they were unable to unclog it. The room stunk like swear all night. The next morning we packed to switch rooms only to be told that they did not have any rooms available for us until 4PM. The service at PB was horrible. We were asked to either go back into that room or stay in the hospitality room. We had to leave all our luggage in a locker room until we were given a room after 4PM. The food was not as great as picture either. The buffet fruit had mold in it and most of the food was either gone or tasted bad. The snacks stands were probably the most we ate as food was always great. At the end we ended up upgrading to a room on the bottom floor with the pool, the service was much better and cleaning ladies were very attentive.
- Miguel (4/5): - Resort had bad service and did not look like the pictures looks rundown in real life
- Samuel (8/5): - Overall good resort
- Natalie (8/5): - Loved pur stay and the staff was amazing
- Claudio (2/5): - Buffet was very bad, the first few days they had the Buffet in a banquet hall in which you had to be seated with other families, also it seemed like they were understaffed. In one occasion we had to ask to have a table cleaned so we could sit down for breakfast and the waitress gave us a attitude. Also we paid for the upgraded room with bracelet and the area which was reserved for us by the pool was always occupied by other families without the upgraded brackets.
- Roberto (6/5): - The buffet it’s very low profile food, there were only available one restaurant in weekdays, and two on weekends. The drinks are very cheap alcohol. The rooms are old dated
- jorge a (10/5): - Love it
- Sarah (6/5): - A nice resort. Rooms were clean and nicely decorated. Pools close really early at like 8 pm. There is an adult 'pool'on the rooftop that was more like a wading pool and it was pretty dirty. Once one bae to hang out at in the lobby. Not a lot to do or places to hangout after dinner.
- Alma (10/5): - Definitivamente me quedaría en este hotel otra vez muy limpio la comida muy buena las bebidas deliciosas la playa muy limpia y se puede estar en el mar muy bien el personal muy atento 👍
- Robb (4/5): - The moment tee checked in we were harasses to go on a timeshare presentation. When we got to the room it was very average nothing really nice like a motel 8. The food was poor quality they only had 2 restaurants and it was difficult to get a reservation even though they had plenty of seats open. The restaurant has no air conditioning or it did not work. Rhe second restaurant we could not get a reservation for any of the 4 nights we stayed at the property. The pool were over crowded loud and trash everywhere. When you went to the beach you were harassed by vendors every 2 minutes. They had very few waiters for drinks. Most of the alcohol drinks were not. Very good. I would never recommend this hotel or come back no matter how cheap it is you will be disappointed. We travel a lot I would not give this property a 1 star review.
- Flor J (2/5): - The property is outdated and the rooms in terrible condition. The restaurant choices are not very appealing. The only place we eat breakfast and dinner was at the buffet. The breakfast was ok but long lines to get items since they only have one staff member working each station. Dinner was not very good, it was basically the same food every night. The night time entertainment lacking activities. The infinity pool area facing the beach is Adults only, I was very disappointed because that was one of the features that attracted us to book that resort. We traveled with children and had to be in the other pool away from the beach and ocean view. The only good things we took away from our family trip was the beach is beautiful and the staff was kind and respectful.
- Norma Vargas (10/5): - Everything was good...customer service...food 10/10...amenities....room was perfect....beach was nice warm and clean. We really love this place
- Stephanie (10/5): - Beautiful place
- Latarsha Delisa (8/5): - The stay was good. I think clear directions about how to move about the property would be nice. These can be printed or added to the QR code for guests.
- Rebeca (4/5): - We were excited to stay here, but we were soon disappointed. The hotel states that they have 4 restaurants, but only the buffet is the one constant open. The other restaurants are not available on a daily. Maybe only one per night. You cannot make reservations in advance only the morning of. The pool’s tiles are coming apart (my baby cut her foot in it). The beds are hard and the hotel looks like it needs renovation (only some areas have gotten a little lift. One thing that we found a little strange was that the VIP check in area is in the basement. It’s at an inconvenient location to go access the premium drinks. I would say that I will not return to this place.
- Kiyan Noedoust (6/5): - There was WiFi connection every where except our room.
- Sharon (2/5): - Would not stay here again, left after 2 days
- Brenda (10/5): - My first time staying at Krystal Grand resort. I was very impressed with the whole property and amenities. I will definitely come back and recommend to friends and family.
- Robert (6/5): - This property is not for anyone with mobility issues. I had to rent a wheel chair for $25 CDN per day because everything was just to far away for me to get to with a walker. The buffet is right by the beach, which is right at the end of the property. The people are great, the food is quite good. No shuttle service so at least $50 each way for a cab. If not for my swim out room, the trip would have been a disaster. I will likely never return.
- rosa maria (10/5): - Staff super nice
- Luis M (10/5): - It’s been a wonderful experience at Krystal Grand Hotel Nuevo Vallarta! From the moment we arrived, we received VIP treatment. We were warmly welcomed with drinks for both us and the kids, and check-in was a breeze—done in under 15 minutes! We were quickly settled into our room and off to explore everything the hotel has to offer. Can’t wait to see what the rest of our stay has in store!
- Ana Isabel (4/5): - Muy mala experiencia. El aire acondicionado no sirvio durnate nuestra estancia. Les llamamos a concierge dijierom que ivan a revisar y nunca llegaron. Uno de los elevadores no servía era muy tardado poder bajar. Teniamos a alguien en silla de ruedas la propiedad no es apta para personas discapacitadas. La verdad no nos gusto, no volveriamos. Las fotos que vimos por internet no fueron lo que vimos en persona.
- Gabriela (10/5): - Staff was friendly and very helpful
- Isabel (4/5): - The rooms need to be updated and cleaned. In our room the tile in the shower was broken and the curtains were dirty. The staff and service was good. We liked the pool area.
- Rodolfo (10/5): - Everything is just fine. Families are happy there
- Fabiola (8/5): - Las instalaciones les falta mantenimiento, la comida está ok, los animadores muy atentos. Las camas y almohadas no son cómodas. Y los restaurantes de especialidad tienen poca capacidad ….
- Darlene (10/5): - Amazing views, and the staff was super helpful and friendly.
- Rheanne Faye Dela (8/5): - Great stay!
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