Residence Inn by Marriott Wilmington Downtown
Location: 1300 North Market Street, Wilmington, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Situated just 8.4 km from the Delaware Museum of Natural History, Residence Inn by Marriott Wilmington Downtown offers a prime location for exploring the city. Guests can easily access nearby attractions and enjoy the convenience of private parking and complimentary bikes to roam around.
Modern Amenities
This 3-star hotel boasts a range of modern amenities, including a fitness centre, free WiFi, a restaurant, and a bar. Guests can stay active, connected, and well-fed without ever leaving the property. The 24-hour front desk, business centre, and luggage storage further enhance the overall guest experience.
Comfortable Accommodation
Selected rooms at the Residence Inn feature a fully-equipped kitchenette, providing guests with the convenience of preparing their meals. With a fridge, dishwasher, and microwave included, travelers can enjoy the comforts of home during their stay.
To experience the perfect blend of convenience, modern amenities, and comfortable accommodation, book your stay at Residence Inn by Marriott Wilmington Downtown now.
Important Information
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Lower bathroom sink
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Wine release events
- Reception hall
- Secured parking
- Bicycle-friendly property
- Bulk dispenser for toiletries
Rooms Available
-
Studio King Suite with Roll-in Shower – Mobility Accessible
The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
-
Studio, 2 Queen Beds (Hearing Accessible)
2 Queen Beds
420 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 39-inch Smart TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Stovetop
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- LED light bulbs
- Visual doorbell/knocker notification
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Suite, 1 Bedroom (Hearing Accessible)
1 King Bed
538 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch Smart TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Stovetop
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- LED light bulbs
- Visual doorbell/knocker notification
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
King Studio with Sofa Bed and Skyline View - Hearing Accessible
Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This studio includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Stovetop
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Accessible by lift
- Hearing accessible
-
Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)
1 King Bed
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 39-inch Smart TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Stovetop
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Suite, 1 Bedroom
1 King Bed
538 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch Smart TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Stovetop
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)
1 King Bed
538 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch Smart TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet, low-height electrical outlets in bathroom, closed-captioned TV, lowered counter and sink height (inches): 34, wheelchair accessible, low-height view port in door, shower grab bar height (inches): 37, hand-held showerhead, toilet grab bar height (inches): 35, low-height bed, low-height counter and sink, low bed height (inches): 29, visual doorbell notification, wheelchair-accessible doorway width (inches): 34, roll-in shower width (inches): 35, visual fire alarm, wheelchair-accessible bathroom vanity, lever door handles, low-height door lock, wheelchair-accessible vanity height (inches): 34, wheelchair-width doorways, fixed shower seat, and roll-in shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Stovetop
- Wheelchair accessible
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- LED light bulbs
- Visual doorbell/knocker notification
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Studio, 2 Queen Beds
2 Queen Beds
420 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 39-inch Smart TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Stovetop
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
King Room with Sofa Bed
The fully equipped kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned studio is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Stovetop
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
-
King Studio with Sofa Bed and Skyline View
Offering free toiletries, this studio includes a private bathroom with a shower and a hairdryer. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned studio offers a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a sofa as well as city views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Stovetop
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
-
King Studio Suite
Featuring free toiletries, this studio includes a private bathroom with a walk-in shower and a hairdryer. The well-fitted kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. This wheelchair accessible studio has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Stovetop
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Shower chair
- Trash cans
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
-
One-Bedroom King Suite
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The suite provides a tea and coffee maker, a seating area, a sofa, heating, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Stovetop
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
-
Queen Studio
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a sofa. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Stovetop
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
Guest Reviews
- KATSURO (10/5): -
- Brian (8/5): - The singing across the street
- Heather (7/5): Rooms are awesome. Staff could use some better training or compassion for their customers - Very nice . The rooms were clean and beds very comfortable. The front desk staff were very rude. Didn’t want to help. There was no parking available and the front desk employee wasn’t helpful.
- Cheryl (10/5): -
- Leah (10/5): We were on town for the marathon. - Great location! Friendly staff:) good breakfast! Nice rooms! Parking
- Byron (2/5): - Bathroom dirty hair. No toilet paper. Noise through the night. Machines and elevators. We came up to run in the delaware marathon. Nothing to like. Staff was nice
- Maureen (9/5): Nice place to stay. - It was easy to park and walk across the street to the market. Huge walk in shower. Breakfast was a nice spread.
- Monee (10/5): Loved it - Everything was amazing N/a
- Alvin (10/5): Great weekend - Location Like a maze
- Neawon (7/5): -
- Vanessa (10/5): -
- Shanell (9/5): - Location and hospitality One of my lights didn't work
- Lissy (4/5): Good staff but dirty place - Location By the time you go eat breakfast the were no more food ,Dirty floor in the room, bathroom over flooded when you take a shower 🥴
- Davion (10/5): -
- Gardner (9/5): -
- Rose (1/5): Regret for choosing to stay there over other hotels - Nothing, Very dirty and some of the staff rude and had really poor customer service. Very dirty and rooms had spiders. Towels were not fresh,
- R (1/5): -
- David (10/5): -
- Dr. Taina (5/5): Not worth the price - One staff member stood out for her exceptional service—she was kind, attentive, and did her best to accommodate our needs. The rooms themselves are beautifully designed, comfortable, and the kitchen well-equipped with everything needed for an overnight. I had to switch rooms twice due to strong smells of stale cigarettes, and one of the bathrooms had visible mold—likely caused by the poor shower design, which only has a partial glass panel, leading to water buildup. Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked each morning, including as early as 9:00 AM, and again at 8:16 AM on the day of check-out. This was frustrating, especially since the purpose of our stay was to relax and enjoy time together. The final room had no soap—neither bar soap nor liquid—which was disappointing. Additionally, the parking situation was inconvenient, and being charged daily for it felt excessive. Given the nightly rate and the issues we experienced, I wouldn’t recommend this hotel to anyone looking for a relaxing stay downtown. As doctors, we’ll be choosing to spend our money elsewhere next time.
- Keyana (1/5): -
- Nikki (10/5): -
- Kamiel (9/5): -
- Travelin Dave (10/5): Great location - Wonderful, friendly staff. Location was perfect. Enjoyed our time, no complaints. Parking was little tight, but it was fine.
- Michael (7/5): It was okay at best - Nice. Just expensive. Far from Delaware University.
- Sabrina (8/5): Breakfast was great, Location was great everything else needs a immediate upgrade - The kitchenette was perfect but only one burner work and the ice didn’t work had to go downstairs for ice, the Bess felt like cotton balls and so did the pillows so I woke up with pain in my back and neck, I love the Hotel it just needs a upgrade and better towels and washcloths, Firmer mattress and pillows because the location is perfect , A upgrade will increase sells IJS…. My Comfort in the bed, The towels and wash cloths wee dingy and looked used and some of the appliances didn’t work so it makes a person stay unpleasant after traveling and paying for a weekend getaway
- Charles (10/5): -
- Krystal (10/5): -
- Magdalene (9/5): -
- Katrina (8/5): - The bed was awesome so so comfortable soon as I hit it I was out like a light.
- Shannon (4/5): - We had body fluid stains on our sheets. Had to change rooms three times because the beds were dirty. Xavier who works at the front desk was no help so maintenance man had to give me a better room. Imagine that! Xavier is lazy and never at the front desk. On his phone the whole time.
- Ghalib (9/5): -
- Dayanira (7/5): -
- michael (10/5): - Staff were friendly. Helpful. Property was clean. I made a reservation for a studio with 2 queen beds. I was given a room with one queen bed and a pull out sofa.
- Demetri (10/5): - It was in the heart of downtown Wilmington,DE however, without the traffic of bigger cities
- Ramay (10/5): - I enjoyed my stay. No complaints!
- Matthew (8/5): - Comfortable
- Sandra (4/5): - I already reached out to Marriott and I recd a partial refund. While the staff was friendly and somewhat helpful the room was extremely small, no addl pillows were provided for the bed and no pillows were provided with the linens for the couch. And more importantly we had to park on the street!
- Alexander (10/5): - I honestly loved the hotel, the only downside was the parking lot was extremely small
- nancy (8/5): - I did not know they would not clean the room.
- Marie (8/5): - Our stay was great. The room was very clean. There were some HVAC issues in some of the rooms upon our arrival. However the staff was extremely accommodating & got us a room with no HVAC issues.
- Tourist68167423915 (6/5): You get what you pay for. - I will be brief, the pillows were small and hard, I had to use a towel from the bathroom rolled up to support my neck. The shower stall had a half class door so the water poured onto the floor, the free breakfast, well the meat patties were very tuff and the coffee cups were a little bigger than a dentist office rince cup. But over all a great experience.
- Eveann (2/5): - Don’t waste your money or time
- Linda (8/5): The front desk staff and breakfast attendant were both pleasant and helpful. - Overall, my sister and I were pleased with our stay. Walls are thin & guests in the next room were very loud until late hours.
- Ronald (2/5): Very poor - no parking.. room did not meet our reservation. poor location. very disappointed
- Evens (9/5): Superb -
- Jasper (5/5): I travel to Wilmington Delaware to attend a funeral after the passing away of a relative. - The location was fine They did not have any knowledge as to where the customers can park their vehicle when there was a city public parking garage attached to the Hotel. When I brought it to the attention of the desk clerk attendants, they said they wasn’t aware that there was a public parking garage next door.
- Jazzmine (10/5): - Great
- Denis (8/5): Very good - The air conditioning didn’t work. They said they would give us a discount. But they didn’t.
- Verified traveler (8/5): Great overall, parking is tricky - Check-in was a bit tricky due to the lack of temporary parking in front. We were able to leave our car in the middle of the street with our hazard lights on. Once we checked in though, the room was spacious and quiet. The parking is 24.00 a day and limited. I would estimate there were about 20 spots. I would stay here again if I needed to, but there were other hotels in the area that might be better suited.
- Alyssa (10/5): - aweome!!
- Timmia (10/5): Exceptional -
- Alyssa (10/5): Exceptional -
- Judith (8/5): - ok
- Rachel (8/5): Perfection… except the shower - Everything exceeded expectations. The room was amazing, the bed was super comfy, staff was super friendly, and even breakfast was great. However, I took one shower and it was HORRIBLE. I jumped in fairly quickly after turning the shower on and turning the handle completely on the hottest setting. The first 4-5 minutes were a little warmer than lukewarm. Then the temperature was nice and kinda hot… for about 2 minutes. Then I got shocked by freezing cold water. Put such a damper on my morning, but literally everything else about this hotel was perfection.
- Anissa (8/5): - I like the hotel. However, i did not like walking into my room to have the smell of Marijuana hit me. I get it is legsl now, but i don't want the smell. Other than that, it was a nice stay
- Carlene (2/5): Unpleasant - Staff was friendly WiFi didn’t work, room need renovation, not very clean and things were broken in the bathroom. Overall it wasn’t with it
- Shaheed (10/5): - great comfort and much more ill definitely go back there
- Alejandra (8/5): Very good - The area was a good spot Our microwave didn’t work and couldn’t get anyone to answer phone at front desk
- Will (9/5): Superb - Clean and kitchen access and great location
- Aishafoodie777 (10/5): Peace and tranquility - It was an awesome time staying at that hotel the breakfast was phenomenal thanks to Keisha, David with guest service definitely had all the answers I'm very delighted to stay there and I will definitely be there again the food was amazing the cleanliness was amazing and the beds were like sleeping on clouds thank you so much for an awesome weekend I had to extend my stay one day turned into a whole weekend❤️
- rajesh (10/5): - Good warm breakfast and staff was very good and welcoming .
- Cynthia (10/5): - Very clean and comfortable
- Bria (10/5): - Everyone was very nice and welcoming! We did find an unused condom on the floor. But other than that the room was very clean! Some carpeting was missing in a small spot but nothing major!
- Sue (10/5): - Staff was friendly
- Robert (10/5): Great Stay - I liked the way the room was set up. It was clean as well. Getting off the elevator you can smell the clean carpet. They must have just had them cleaned. I was very happy with the stay.
- James (10/5): - Parking is a little far
- keysha (10/5): - This was a great hotel everyone was helpful and respectful. The room was clean and comfortable
- R3621RKrebeccas (10/5): Amazing staff at the Residence Inn - Our stay was short, but needed as we made our way from Maine to Georgia. We travel over 100 nights a year and always appreciate Marriott Hotels taking care of us and this stay was no different. We got in late and we stayed in a quiet room up high and on the end of a hall. Our bed was firm and we were able to sleep and wake rested. This room was clean with all the expected Residence Inn amenities like a full kitchen and plenty of space for us to work. Best of the staff was kind and attentive. Not just the desk staff, but every person we encountered saw our needs before we could even ask. We look forward to staying here again.
- Walter (9/5): Great stay and great staff. Very helpful - Good stay and good staff Nothing
- Shakuel (6/5): Pleasant -
- James (8/5): Very good -
- Curtis (8/5): - Very nice stay I was very happpy.
- yab247 (10/5): A cozy lounge - The staff at this establishment were exceptionally nice and welcoming. From the moment I arrived, they greeted me warmly and went above and beyond to make me feel at home. Their professionalism and genuine friendliness created an atmosphere of hospitality that left a lasting impression. They were attentive to every need, quick to answer questions, and always willing to provide recommendations or assistance. Whether it was at check-in, during room service, or just casual interactions in the hallways, their kindness was consistent. The combination of the soft, luxurious bed and the outstanding customer service made my stay truly enjoyable. It’s rare to find such a perfect blend of comfort and hospitality, and this experience exceeded all my expectations. I would gladly recommend this place to anyone seeking a peaceful and welcoming environment. It’s the kind of experience that stays with you long after you leave.
- Aydin (10/5): - Great hotel
- Stephanie (8/5): The staff was very nice and helpful and the room was perfect for me and my family - The location was convenient for me Packing
- melynda (6/5): - I booked through Expedia over six months ago for a King. When checking in confirmed and was told we were provided a Queen. Informed front desk that was not going to work. Also, when showing front desk email documentation did not seem to care. The check in line was forming behind me, and only then was I provided a King.
- Pamela (8/5): Very good - Good breakfast. Friendly staff. Well designed shower Paying for parking
- PRADIPTA (4/5): - No proper parking
- Sonia (5/5): Passable -
- barbara (10/5): - Easy to locate and convenient for my purpose. The “free” breakfast exceeded my expectations.
- Coristain (10/5): Awesome front desk staff - The front desk staff was awesome and attentive.
- Meghan (6/5): - The rooms were nice and clean and the area felt relatively safe, however there was zero parking anywhere so we had not choice but to use the valet which costs $35 and is not reimbursed by the hotel! Nowhere does it state that you will be billed this much for parking. The front desk also seemed annoyed and like they were going out of their way any time a question was asked.
- Jeremy (7/5): Good -
- T1621QZdavidh (10/5): What an experience - Best staff at this location, everyone I ran into made me feel at home. Breakfast was delicious, room was clean. Safe area, great restaurants in the area you can walk to. Will definitely be back, I recommend this hotel. Hotel is updated and very clean,
- Sightsee02621449356 (6/5): Nice hotel, but…. - Pro: My stay started off great. Great staff, I liked the room and the free breakfast was good. Con: I stayed on the 7th Floor and apparently there were teens/adults that stayed in the rooms next to me. They ran through the halls, went in and out their rooms and banged on the walls up until 4 am. So my family and I didn’t get much sleep. I was very disappointed and for the price of that room, I should’ve been able to get a great night sleep. It’s a nice hotel. Unfortunately, I will not be staying at the Residence Inn again.
- mcat3333 (10/5): So kind and accommodating! - Just got back from an excellent stay at Residence Inn Wilmington. I really needed an early check in as I was going to a festival in area that was starting close to normal Check in time. I called on my way and spoke to Liz Williams to announce my arrival time and was checked in right away along with the GM Stefanie Negron hours early! So kind! Room was terrific, ac was like being at home, as was the kitchen along with a great shower! The gentlemen at the valet were great, too! Would definitely stay again!
- Aprill (6/5): - The hotel is very nice and the area is great. Samuel, the valet, was awesome! Great customer service. On the other hand, the pregnant woman we dealt with on checkout had 0 customer service skills and is the reason I gave this 3 stars - otherwise our stay was excellent.
- Larry (2/5): Not a good experience - Not good and normally it is the ac did not get cold they would of never gave me clean lien if I didn’t asked for it
- Sue (8/5): - Na
- Marcie (10/5): Exceptional -
- mattz560 (10/5): Fantastic place. - Great place. Rooms are clean and fantastic. Friendly staff. Hazle is great at the bar and very friendly. Breakfast in the morning is great. Convenient to restaurants and bars. Laundry facilities on site make and extended stay easy. Look forward to staying again
- Erika (10/5): MUST STAY!!!@ - The Location was bomb!
- R1862NOmikep (8/5): Great stay - parking was a surprise. - The hotel is exceptional. Friendly, clean and free breakfast! We had a wonderful stay. The only disappointment/surprise was the parking. When we arrived we were told parking was on the street (parking meters) or valet. Valet was $34 for the evening. I thought that that was a bit steep but had no other option as who wants to park on the street in front of a meter.
- Charles (10/5): - The staff was extremely friendly and always acknowledge me as I walked by.
- Michelle (10/5): - Excellent staff
- pw1986 (6/5): Odd - Let’s start by saying that there are two big pluses to this hotel: The excellent valet parking service, and the location directly across the street from The Chancery, a food hall and entertainment venue open daily. The rest was average or less. We really wanted to love this hotel, given its central location downtown, but the rest of the experience didn’t seem typical of a hotel in the Marriott portfolio. The hotel felt dated and worn for only supposedly having opened several years ago; the two elevators seemed like relics from the ‘90s or ‘80s and the key card security swipe was never activated the entire weekend we were there. This meant that anyone could ride the elevators without being a guest, and given the two elevators’ location directly across from the front door street entrance it seemed surprising to have such freely accessible elevators in a downtown hotel. It’s possible that key card swipes were deactivated because it appeared that the hotel shares part of the building with a senior citizen residence; nonetheless, it’s not safe for hotel guests or seniors to have zero elevator security. The other odd things about this Residence Inn were a room thermostat that never seemed to be able to be changed, and a shortage of towels (both nights we had to contact the desk to be able to get enough towels—surprising, given that the room reservation indicated how many people would be in the room, so why not give the right number of towels?) . There was no acknowledgment to being a Marriott Bonvoy Platinum Lifetime member, and they weren’t able to accommodate the one request of getting our family’s two rooms on the same floor (not a big ask, we thought).
- Jenayah (10/5): Exceptional -
- seanmT9581KS (4/5): Hotel is very nice, reception is exceptionally rude. - I came into this hotel at 3:30pm and I had to go to a friends wedding at 5pm. I went to reception to ask if I could check into a hotel room early so I could change into my suit for the wedding. I understood that this was a long shot, as the official check-in time was 4pm, and they may not have any clean rooms available. However before I said anything, the receptionist without even looking up from his phone said "No rooms available". I made a reservation 3 weeks ago, so I told him I already have a reservation. He said "I don't have a room for you". I was in shock, as I was never told that was the case, and again I had to change for the wedding and I wasn't sure if any hotels were nearby. I said my reservation wasn't cancelled and there should be a room available for me to check into. He looked up from his phone, and said that the maids don't have a list of clean rooms for me to check into until they handed it to him. I asked when I could check in, he said 4pm, the official check in time. He said to come back in 30 minutes, and he may be able to help me then. He also didn't bother to ask for my name or any way to contact me when the rooms are available I waited in my car for half an hour, and came back. I managed to check in without issue. As there is not many options for overnight parking, I went to the valet to park the car with the hotel. As I was talking to the Valet (who is extremely polite and helpful), the receptionist interrupted us to demand a "Thank you". I was extremely incredulous that this man demanded me a thank you for doing his job. I simply ignored him and kept talking to the valet. He then yelled a "Your Welcome!" as he was walking away. Honestly the hotel is extremely nice with the lobby being very well kept. The room is big and the included kitchen inside is very modern and generous with the appliances. The gym is also clean and though I didn't need it, the business center and conference rooms were very private and ordered. The hotel breakfast is very good, with plenty of options restocked very quickly. The other staff is great, being friendly and polite. The hotel itself is one of the best hotels I stayed in recent memory. Its just that this receptionist made such a terrible impression that I must write to complain.
- Frank (10/5): - Great experience
- Anthony (10/5): Exceptional -
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