The Mandrake

Location: 20 -21 Newman Street, London, gb

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Nightclub
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Ironing service
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Allergy-free room
• Adult only
• Outdoor furniture
• Fruits
• Pet bowls
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Mobile app for room service
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Japanese garden
• Vegetarian menu options available

Rooms Available

• Newman Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Terrace Suite

  This air-conditioned studio includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Penthouse Suite

  Guests will have a special experience as the suite offers a hot tub. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Mandrake Suite

  This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Gingko Suite

  1 King Bed

  Individually decorated room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Desk, laptop-compatible safe, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Room service (limited hours)
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Terrace Room

  These rooms each look onto the jasmine and passion flower bedecked hotel terrace overlooking the court yard of the hotel. All have the benefit of open air but covered access to the outdoors with terrace furniture for each room.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Salvia Suite

  Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as a quiet street view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Ginkgo Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as a quiet street view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Amanita Suite

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as a quiet street view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Mandrake Room

  Abounding in style, luxury, and lavish design, the Mandrake Rooms are a sensual refuge from the streets of London. Cozy and cocooning, they feature high ceilings, deeply comfortable organic mattresses, and enclosed rainfall showers. A perfect base to set out and explore London. Room size: 18 - 72 ft²

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Newman Room

  These rooms are at the front of the hotel, each one looking onto Newman Street. They are spacious, light and come with high ceilings, hardwood floors and elegant pieces of vintage and contemporary furniture.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

Guest Reviews

• Erika (9/5): - Gera lokacija. Stilingas
• Isabel (9/5): -
• DrPreema (10/5): Absolutely loved it! X - Fantastic location Quirky Fantastic customer service Great spa and bar! Na
• Isabel (10/5): -
• Kai (6/5): Zimmer O. K. Hotel war aber leer - Ich war allein im Hotel - eine Sondersituation - nehme ich an An einem Abend war die Bar nicht geöffnet
• Nicholas (8/5): -
• regina (3/5): Meh - The lobby stinks. There's something wrong with the smell in the lobby. The staff are great. The first room was supposed to have a terrace that was blocked so I was moved. It's expensive for the size of the room and the amenities. I basically slept there but did not want to hang around the hotel. The lobby and the size of the rooms
• DARYL (8/5): Quirky hotel in a great location - Location and staff Restaurant is brilliant It’s a bit tired and needs an uplift The spa was disappointing
• T6905VGbrigittec (10/5): The vibe of the hotel is off the charts - WOW! The vibe of the hotel is off the charts. Staff are super friendly, they all make you feel comfortable being there, and Rahela from reception went above and beyond to make us feel special as it was my partners birthday... champagne in the room, discount for spa, nothing was too hard no matter how demanding our requests were... The hotel is just so beautiful. We were stunned by the depth of thought put into creating this whole space, and on top of that everything has a spiritual meaning (they also do sound healing sessions, reiki..you name it). We tried Origin Pool and mud caves in spa and experience in the pool was on a soul level. Me and my partner went through so many emotions, it was quite healing. I have seen other people's reviews and they mentioned it is not really family friendly hotel and if you do the research you will understand what you're booking (as things are quite obvious on their website) and that this is a perfect escape for couples - nothing wrong with it, we absolutely loved it. It just like any other adults only resort you would go to but with a twist. We will be back to hotel for sure! Things I would highlight as the best: interior is stunning + their Jurema terrace, perfect for art lovers as they have lots of artwork from famous artists, DAMU spa (Origin pool), food in the restaurant, place is fully instagramable, staff super friendly, clean and tidy everywhere, fast WiFi, they have DJ on weekends...and so much more.
• V8371WOdaves (10/5): very unique hotel - I had wonderful stay at the mandrake. the staff were friendly and welcoming especially Marlon who showed us the room , the room was clean comfortable , and the facilities were excellent. the location was also very convenient. I would definitely stay again .
• ambrosed2026 (10/5): Best in London - Had a lovely time at The Mandrake it’s full of mystery and charm. The customer service was excellent, with a special thank you to Sebastien from South America at the front desk. He brought great vibes and was incredibly helpful throughout our stay.
• mattewe2026 (10/5): GREAT - Had a lovely experience at Mandrake—beautiful atmosphere and great attention to detail throughout. A special thanks to Elena from reception, who was warm, professional, and made everything so easy from the start. Would definitely recommend!
• jonathan (9/5): -
• Gregory (10/5): - La déco, l’accueil, l’emplacement, l’ambiance des soirées, la propreté tout était formidable , nous avons passé un moment exceptionnel. Bref ne pas hésiter!!
• christodoulos (9/5): -
• Merse (10/5): -
• Graham (10/5): Fantastic - Everything! Funky, eclectic. Good service. Nothing.
• Perry (10/5): We could have taken root in the Mandrake - Great hotel, lovely terrace room with well stocked bar. Fab shower and comfy bed. Brilliant friendly room service. Uber cool bar. Leaving to go home
• CMP_Arcadia (9/5): -
• Donato (5/5): -
• Donato (5/5): -
• Storme (10/5): Great vibe - The hotel is beautiful and radiates such a calm vibe. The staff were friendly and made fantastic cocktails at the bar. Our terrace room was lovely and clean with a well stocked minibar. We can't wait to go back.
• Yvonne (9/5): -
• Or (10/5): Experience of a lifetime - Everything best in London Nothing
• Or (10/5): - Everything sharif and all the staff are beyond amazing Nothing
• John (10/5): Very good - Very different Nothing
• Roberto (9/5): -
• Gal (10/5): -
• Askin (1/5): The rooms were so small wasn’t worth it at all over priced ridiculous -
• mark (10/5): A must stay - Funky Nothing
• Adam (10/5): Excellent, fun - Everything
• Chris (1/5): Had to find another hotel elswhere as they tried to scam me - Absolute scam hotel tried to take 150 per night for mini bar which I wouldnt even use!!!! Place was mega dark and dank and I would have been horified what it looked like under UV. It was also attached to a seedy looking club next door Everything. It was a scam and booking.com had to get invvolved and refund the booking after they tried to change the contract and scam me a bunch for a deposit! Reception were rude, confrontation and agressive to try bully me into paying their extortionate deposits.
• Peter (8/5): - cool hotel and great decor restaurant was cold. A/C didnt work properly in the room
• Winfried (10/5): -
• Gregor (10/5): -
• kira (10/5): Exceptional - Quirky & special, unlike any other.
• Shane (10/5): -
• Melissa (4/5): Nice hotel, hugely overpriced for a standard room. Rooms are very standard - It’s boujie and aesthetically pleasing Passively overpriced for the basic small rooms. Nothing special about the rooms at all. Some facilities available in the room didn’t work and the wooden floor was marked, making it look dirty. The bed was average.
• hollyn757 (2/5): AWFUL experience of the CaCoa Ceremony - Incredibly Poor customer service from Mandrake team. - I attended the Cocoa Ceremony mid November after being gifted the session. We arrived into a freezing room and were asked to collect our own Tarot card and was then instructed to read our own Tarot from a book. The instructor Kate, noted that the room was freezing and advised us to wrap up. We were placed in a room next to the toilets where we were expected to listen to all the drunk clients from a private function pass back and forth, often in groups shouting during the sound healing. Mid ceremony we were served a mouthful of stone cold Cacoa. As someone who suffers with Reynolds Syndrome, I would not have booked it, had I known in advance that I would be expected to lay in an incredibly cold room for an hour and a half and given a cold drink. The event organizer did not provide a refund via Event Brite when I originally requested it immediately after the event. It took over two months of back and forth emailing to receive one today; ridiculously so, as it is considered to be a five star establishment.
• Reinhard (10/5): -
• Nada (9/5): love this hotel and the bar has such a cool vibe - I love this hotel and the bar has such a cool vibe. The location is super central
• Reinhard (10/5): -
• Adam (4/5): A cool bar, but not a good hotel. - Very cool decor and bar, but rooms were plain and basic. Nice bathrooms. Poor service and plain rooms. Only had breakfast on one day out of three because it was so bad. Some items burnt others still fridge cold.
• colin (10/5): The best hotel in London bar none. - Amazing hotel Fantastic staff
• Alastair (3/5): Nothing bad but we wouldnt stay here again. - The room was very small and we had expected a lot more for the money. It was very overpriced compared to other hotels we stay in in london such as Sanderson, Mayfair and lanesborough
• Sarah (8/5): -
• HPT (10/5): Lovely - style and staff it was all good
• Vladislav (10/5): - Чистый и комфортный отель. Такого нет. Все идеально
• Iqbal (10/5): Will be back again - Very clean and very nice staff, they gave us a free upgrade. Really made us like vip guests Have nothing bad to say
• Sunita (4/5): Disappointing - Fab location, friendly staff/team members. Description misleading! I got the room because it has a terrace and I love fresh air/daylight. What was not mentioned was that it was shared with a few other rooms! I had to keep my curtains drawn throughout my stay (keeping daylight out) because anyone passing could see in the room - no privacy! Soundproofing was non existant. Room small and a far cry from the photos. In the evening lighting was very poor and at times felt unsafe.
• Guenther (10/5): Best place in London - Love the atmosphere , staff is super cool and helpful👌🏼
• N9427MHtimb (10/5): London Staycation - With renovation work in our house we had to find a one night stay in London. We chose The Mandrake and it was perfect. Incredibly helpful staff, great atmosphere chilled during the day and lively in the evening. The big surprise was the quality of the food in the restaurant. I have been to the bar a few times, which is always lively, but not eaten in the restaurant. With so many alternatives nearby to chose from the decision to eat in was not an easy one to make. But it was perfect. Given the focus on design aesthetic and music you could imagine the food would take second priority but it was excellent. Eclectic South American menu and fantastic staff. Recommend it
• achees (10/5): BEST Time @ The Mandrake - My husband and I stayed @ The Mandrake where our friends (Maia & Troy) stayed/got married and had the BEST time. We had a beautiful room with a shared terrace and the atmosphere/location/service were perfect!
• hazeleyesSarah (10/5): Curated, Artistic and Comfortable - An Art Lovers Dream - I simply loved The Mandrake in London. In early October, two friends of mine had an intimate commitment ceremony at this magical hotel. I decided to book my room there to be central to all of the activities. I had seen pictures on the website of the place and was so thrilled to have ended up in a room that perfectly fit my vibe and resembled what I saw online. The room was.cozy, clean and stylish. Amazing art adorned the walls, the bed was so comfortable, the walls a moody black (not all rooms are painted dark so if you want this request a room with this color palette). I saw other rooms too, as I had friends and loved ones who had booked here as well. All had their own special vibe. The hotel rooms are off a central interior courtyard so you can sit outside and see the stars while in the hotel. There is a nice bar on the first floor as well as a restaurant that has a great breakfast. Try the Eggs Florentine. As strange as it sounds, check out the restrooms downstairs. The sinks are so cool. It's also worth mentioning that The Mandrake is near quite a few shops and great restaurants, and is on a block with many art galleries. I loved my time at The Mandrake. I will definitely be back. Thanks to all of the lovely staff that also made my experience a great one. I truly loved my stay here.
• justinesK5471MM (10/5): Beautiful Design, Cool vibes, Comfortable - Beautiful art filled moody hotel. Absolutely loved the place. Beds super comfortable. Service was fantastic walkable to shopping and nightlife. Highly recommended
• nolat518 (10/5): Perfection in London - We stayed at the Mandrake for my sister’s wedding. It was spectacularly fabulous and absolutely out of the ordinary. The discreet entrance and moody foyer give way to one chic yet charming space after another. Accommodating staff and waiters facilitated a truly indulgent experience. And the location provided access to a vibey metropolitan scene. Hotel rooms were perfectly appointed.
• Imer (10/5): -
• Safari42155736900 (10/5): A Magical and Darkly Beautiful Dream - The Mandrake is beyond a hotel—it’s an experience. From the moment you walk in, you’re transported into a world that feels part art gallery, part dreamscape. The design is this mesmerizing blend of gothic glamour, art-deco elegance, and mystical beauty—like ethereal meets vampire chic in the best possible way. The drinks are divine, the food spectacular, and the service impeccable—warm, attentive, and effortlessly cool. I’ve stayed in some incredible places, but truthfully, The Mandrake is the most visually and emotionally stunning hotel I’ve ever seen. It’s a place that awakens your senses and stays with you long after you leave.
• Lee (10/5): -
• Nooryiah (10/5): -
• Paul (10/5): -
• Tadgh (9/5): A Bergheim esque phantasy schmorgboard of fabulousness . Indeed . - The locations excellent , for food , shopping , gyms , transport , events , theatre , art . The hotel entrance is like an entrance to German techno club Bergheim or art installation , even the entrance is an experience . The steam room is excellent , quite hot , the cocktails , food , vibe etc it’s all impecable really . They even had gong healing meditation and reiki . Just wow . I loved it . One niggly thing . The steam room is included for hotel guests but if one wants to use the salt scrub or mud that’s in the steam room area that’s an extra £120 and well that’s got to change . There’s a floatation tank for another £120 & not a pool so if the only thing the guests can use is the steam room , well then guests really shouldn’t be charged £120 for that .
• Leigh (7/5): Beautiful hotel but let down by restaurant closed during our stay and bar closed very early - Beautiful hotel, however disappointed with the bar closing very early for such an establishment. I upgraded to the best suite as the terrace rooms were small for the price. If you are charging £600 + for a small room, then you expect all of the communal areas ie bar to be open later. The barman informed me they would stop serving cocktails at 2130 !!!! The Mandrake suite was very nice but the room needs to be checked before hand to make sure it’s all in good order. Telephone didn’t work, one TV didn’t work, radio didn’t work, bathrobes missing, drench shower broken . For what is quite a hefty price I expect these things to be perfect . Bar closing early, a lot of details in an expensive room where not checked to make sure they are working.
• James (10/5): - Great spot, def will be back. Only disappointment/ complaint was that the restaurant and terrace bar were not open any of the days during my stay.
• enrique (10/5): -
• Justin (10/5): - This is a fun hotel to stay at for a nice weekend. Super unique with amazing staff, accommodations that are comfortable and delicious food with a cool bar setup. Shoutout to the staff that helped wrangle in a wild room next door, late in the night.
• F8536DUroyt (10/5): Absolutely Sensational - Overall super satisfied with the vibes of this place and the exceptional service provided by the Simone! I would definitely come back!
• Alain (8/5): Correct sans plus - BIEN SITUÉ Qualité moyenne sans plus On m’a demandé des frais de service non prévus C’était un pourboire déguisé , le service était de base sans plus et non exceptionnel.
• sam (10/5): -
• Jane (10/5): Amazing!!!! - Everything about it was fantastic ! unique quirky great vibe
• Explorer26992635989 (4/5): Night club not a hotel! - My husband booked the Mandrake for a 1 night break. On arriving, we were early and our room was ready so they allowed us to check in which was great. The room was small but very clean and we liked the styling, the shower was great. The problem came when we arrived back in the hotel at 11.30pm to find it was a very loud night club which could clearly be heard from our room until after 1am. We also had to push our way through a crowded bar to get to our room. When we checked out this morning, we said it was rather loud and the receptionist said “yes,room 16 is quite loud on a weekend”. We were never told this on booking or on checking in. We wouldn’t have chosen this hotel had we known. Also on checking out we were told there was a hotel service charge of £28 to pay, surely his should be part of your original room charge. Over all, disappointing.
• Petra (10/5): - Tolle Bar, stylisches Hotel
• Damir (8/5): -
• Jonathan (10/5): Thank you ❤️ - From the moment we entered the hotel we were met with kindness and love. Has to be the most stylish hotel in London. The cocktails and selection at the bar were beautiful. The food was incredibly well thought out and tasted beautiful. Unbelievable decor, incredible customer service and a weekend I will remember for the rest of my life. To Sim and the team, big love from J & T. Thank you for everything
• Glynn (10/5): -
• Aamir (10/5): -
• Marina (9/5): -
• T1126ITnatalies (10/5): Simone - what a gem! - I arrived at the Mandrake and was greeted by Simone. Simone was truly incredible, she made the entire experience unforgettable from start to finish. Her attention to detail, warm personality, and genuine hospitality created an atmosphere that felt both welcoming and effortless. You can tell she puts her heart into everything she does. What an amazing woman she is too! From the moment we arrived, she made us feel right at home, and every interaction was filled with kindness and care. Simone’s just goes above and beyond. It is rare to meet someone who makes you feel like family, and that’s exactly what she did.
• Wanderer28296309158 (10/5): Honeymoon at the Mandrake - We had a fantastic stay at the Mandrake for our honeymoon. I cannot think of a more unique stay and highly recommended it for anyone looking for an adventure whilst in the heart of London. Furthermore, Simone went above and beyond to make our stay special. She is the rare version of true hospitality!!!
• Avdotya (10/5): -
• B9278JVlouises (6/5): Style Over Substance - We stayed for 2 nights and chose this hotel because we thought it looked sumptuous and exotic. The price point also supported this. However, on entering the room we were disappointed by the facilities on offer. The room was much smaller than expected and did not feel luxurious. There were cigarette burns on the sofa and one of the wardrobe doors was broken. Apart from some funky artwork, there was nothing special about this room. After our day out we discovered the shower drain was totally blocked, resulting in a flooded bathroom. We called reception and asked for some help. After waiting for almost an hour we cancelled the request as we wanted to go to sleep and couldn’t wait any longer for assistance. The problem was rectified the next day. We found this hotel to be entirely ‘style over substance’. On first appearance it looks lavish and the price point sets an expectation. In reality though, the facilities are average and the service was disappointing.
• Abraham (4/5): Deteriorating Customer Service Experience from When the Hotel was Opened - The hotel facilities albeit not extensive are beautiful. I have particulatly enjoyed the artworks and design of the space over the years. The personnel needs more training as those at the reception have become ruder, more impacient and less accomodating to customers. As a 5 star hotel, the experience should be seemless and the staff very friendly. I have been well treated by Simone Strnad. However, other people at the reception have not been welcoming and friendly during my recent stays. The experience at the hotel does simply not feel like that of a 5 star hotel and I am unsurprised that the rating has gone below 8 on Booking.
• hugh (8/5): - The art and aesthetic
• Helen (10/5): - The mandrake is an exceptional hotel, the interior decor is innovative and inspiring for creatives, with beautiful contemporary artwork, and installations, every floor is decadent glamour, there are quiet areas also and you feel like you are not in the centre of London but in a lush tropical location. The food is tasty, as well as the bar area with iconic cocktails. The staff are very friendly and hospitable, we loved our stay there and will return soon
• yixianz2021 (10/5): Awesome hotel with best service - Beautiful hotel. Simone & Amad provide best service and take care of me. I love the vibe and service. I will be coming back because of them Many thanks
• charlestR766XP (10/5): The Legendary Simone - Simone is wonderfully accommodating & charming. She met & greeted & built rapport & was so kind. I will definitely be back after this experience. BRAVO SIMONE
• 478alessiag (10/5): Fantastic staff - Simona, at reception, was the game changer of this hotel. From the moment I arrived, she was warm, welcoming, and incredibly professional. It’s rare to meet someone who makes such genuine difference, and she truly set the tone for a great stay.
• Philakone (10/5): - Absolutely divine hotel.
• Matteo (10/5): -
• Barbara (9/5): Interesting decor, good location. - The quirkiness of the decor and the rooms were lovely. For the level of hotel, we had to ask for another bathrobe (as a staying couple they only supplied one on arrival!? ) also had to ask for them to replenish the coffee and water. This all should have been automatic. Breakfast on day one was nice, in the restaurant. However breakfast on the following two occasions was up stairs in the garden room. Cold iron seats to sit on, no cushions, service was very slow and when the food did eventually arrive it was cold! They would have been better keeping it in the restaurant although don’t think this would have improved the food quality. Disappointing for the level of accommodation.
• Fahad (1/5): I had to cancel my stay - Staff were friendly Rooms where too small and there was lots of noise, it is uncomfortable for work and families
• Paul (10/5): Unique in a very good way. - A very unique hotel, amazingly decorated and an awesome hidden baclony if you choose the terrace option. Friendly and helpful staff. For the price, the room was quite small. However, it was well laid out and with the bonus of a baclony, I am not complaining too much :)
• Basem (3/5): Poor -
• Nors20 (10/5): Simone on front desk - I stay here when I visit London. Would highly Recommend. Simone on front desk is a delight. Very lovely and so accommodating and friendly. Look forward to my next trip
• Chris (2/5): - Bill was £200 more than indicated on Expedia. Room was directly by a bar area, which had a full view into the room. The location was actually an upgrade, not clear why. Cleaners were on the terrace at 6 in the morning talking and waking us up.
• Paul (3/5): Poor -
• Maria (3/5): Poor -
• Destination301544 (10/5): Beautiful hotel conveniently located close to Soho but, thankfully, not in the thick of it. - I had a wonderful stay at The Mandrake thanks to Simone at reception. My initial room was not ideal and she immediately understood and moved me to one of the lovely terrace rooms. Overall the Mandrake is a beautiful hotel in an extremely convenient location for anyone with business in Soho. The terrace floor is a lovely place for breakfast and an even lovelier place to work from in the hotel. I had a full schedule so I wasn't able to visit the spa but I hope to next time I am in London.
• Enodie (4/5): Be prepared for poor service - While the individual staff members seemed nice & friendly, overall the service was very poor and disappointing. Only ate breakfast here but it was disappointing, food items on menu not what we received, items missing , cold coffee & food, having to ask for cutlery & wait for a long time for everything. Terrace room was small & basic, sound system not working, wardrobe tiny and no room for clothes, more focused on selling items in the room! Im still waiting on our invoice & a return of a deposit which was paid on check in - despite being told I would receive the invoice on the day of checkout... and then a follow up email to which I have not received a reply The location is good, decor lovely in hotel but I would not recommend. It is overpriced and not 5 star standard
• I1893AJas (10/5): If ur in the mandrake look for Simone & Sebastian to accommodate you. - I travel alot and i have to say this visit to london was the greatest and truly felt special and it’s all thanks to Simone & Sebastian. They were professional & their energy, care & love was truly heartfelt which makes me a def returning client.

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