Hartwell Hotel
Location: Sadovaya-Kudrinskaya str., 21-5, suite 9, Moscow, 123001, Moscow, RU
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Indulge in onsite massages and make use of complimentary Wi-Fi and concierge services. Enjoy a delicious meal at the restaurant or opt for room service.
Convenient Services
Benefit from complimentary newspapers, dry cleaning, and a 24-hour front desk. Take advantage of the roundtrip airport shuttle and limited onsite parking for a hassle-free stay.
Cozy Accommodations
Relax in air-conditioned rooms with minibars and premium bedding. Stay connected with free Wi-Fi and unwind with satellite TV. The private bathrooms offer designer toiletries for a touch of luxury.
With a prime location in Moscow City Centre, Hartwell Hotel is the ideal choice for your stay. Book now to experience luxury and convenience in the heart of the city.
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
- Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Parking height restrictions apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Breakfast available (surcharge)
- Free newspapers in lobby
- Smoke-free property
- Tours/ticket assistance
- Snack bar/deli
- Parking (limited spaces)
- Airport transportation - pickup (surcharge)
Rooms Available
-
Standard Double Room, 1 King Bed
1 King Bed
248 sq feet
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Free cribs/infant beds
-
Deluxe Double or Twin Room
1 King Bed OR 2 Twin Beds
248 sq feet
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Free cribs/infant beds
-
Junior Suite
1 King Bed OR 2 Twin Beds
377 sq feet
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Free cribs/infant beds
-
Standard Double or Twin Room
2 Twin Beds OR 1 King Bed
248 sq feet
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
Guest Reviews
- Verified traveler (10/5): Nice place to stay at when traveling on business - Convenient location, clean.
- Stephanie (10/5): - Location is amazing. Room is very stylish and comfortable
- Nataliia (8/5): Отличное расположение - Самое лучшее в отеле - расположение. Через дорогу Патрики и вся их инфраструктура. В номерах на последнем (6м) этаже очень маленькие окна. В номерах категории Делюкс есть балкон - совсем другая атмосфера. Отношение персонала между расслабленным и фамильярным, что неожиданно для такого хорошего места. Посоветую бронировать, но лишний раз на стойку ресепшн не обращаться.
- Greg (4/5): - Pluses: Good location, all the main attractions, businesses and restaurants are within walking distance. Cons: Given Moscow is still very much in the midst of the Covid-19 pandemic we were shocked that none of the staff were wearing any form of protection! There were simply no extra sanitary measures in place, in comparison to other western chains in Moscow. No masks, gloves, anything. The hotel has no sound isolation whatsoever, and a couple of times we were woken up because groups of men were having conversations outside next to our door. Apparently this place is popular with wedding couples as a photoshoot spot. Still no masks or gloves involved there. The situation was so absurd that as my partner was returning back to the hotel, he was sprayed with champagne from the balcony. The staff are simply not qualified to work in the hospitality business. No simple hellos or goodbyes from receptionists. Nothing along the lines of "How was your stay". There were always a bunch of people hanging around the lobby all the time. They certainly weren't guests. It felt at times more like a meeting place for mates rather than a professional hospitality establishment. It gives the impression that this was some sketchy business. Also I was locked in the toilet because someone kept trying to force their way in, and the lock broke. By all means this was a frustrating stay. I regret that we did not stay in our usual place, we wanted to try something new.
- Aleksandr (10/5): Очень удобный отель - Уютный и чистый отель, очень удобное месторасположение, приветливый персонал, отличное состояние предметов интерьера, удобная кровать без лишних звуков. В номере достаточно тихо, несмотря на близость транспорта. Рекомендую этот отель!
- Olga (10/5): - Хорошее расположение отеля. Персонал вежлив. Быстрое заселение. Номер неплохой. Завтрак не брали, поэтому не могу ничего написать.
- N (10/5): Great little boutique hotel in Moscow - Our favorite hotel in Moscow.
- Alexander (6/5): Чуть дороговато за эти номера. - Номер подуставший. Проблемы с горячей водой. Но при этом идеально тихий, кровать превосходная, есть халаты. Обещали проблему с водой исправить.
- Verified traveler (8/5): - The staff were attentive and accomodating. Our cincerns were promptly addressed in a polite and professional manner.
- Verified traveler (10/5): - Sehr gutes Hotel . Kann ich weiter empfehlen. Alles neu, sauber und schön. Metro in der Nähe.
- Verified traveler (10/5): - I thought the property had a nice boutique look and feel. The concierge was very helpful. The elevators feel like your outside and open in the middle of the floors.
- Verified traveler (8/5): - Сам отель хороший по дизайну и расположению, уютные номера, чисто и красиво внутри. Но обслуживание оставляет желать лучшего. Администратор при заселении ел бутерброд, горничная забрала еду из холодильника и деньги со стола, подумав что это оставили ей на "чай" за уборку. При продлении номера на сутки , взяли стоимость почти такую же как платили за 2е суток.
- Beatrice (10/5): - Great Boutique hotel, in perfect location close to trendiest neighbourhood Patriarchi Ponds in Moscow. Cozy, nice and trendy interior. nice staff
- Verified traveler (10/5): - Hotel is relatively close to the Red Square, very clean. Our windows were facing the busy road, very loud, but they have aircon so you don’t need to keep it open at all the time.
- Jason (10/5): Nice - Hotel very clean and host very friendly and very close to everything very good
- Verified traveler (8/5): Nice hotel for the price - This is a nice new hotel, the location is good and overall quality of the room is good as well, nothing fancy but still clean and nice. The elevators are somewhat slow and you still need to take stairs after you get to your floor, which makes it uncomfortable if you have heavy luggage. There were some issues with the Wifi during my stay, but I hope they will be fixed soon.
- Verified traveler (4/5): Style over substance - I was quite excited to try a new hotel in Moscow, especially one that looked pretty funky and good. Unfortunately, it was a disappointment every step of the way: useless check-in staff who asked me to wait an hour for my room to be ready, lift broken so had to go up 5 flights of uneven stairs, WiFi not working, ironing board never arrived and overall poor customer service. The staff without exception acted as if they couldn’t care less about their guests. The highlight was when reception hung up on me after I called to complain about not getting an iron/ironing board delivered to the room. I will never stay there again and I advise you not to. There are much better hotels at a similar price in the city.
- arnie c (10/5): Hartwell Moscow - Great location, friendly staff, good food. All in all a nice hotel that is reasonably priced
- Vlad (8/5): Moscow - Brand new hotel, very well located, very comfortable rooms. Only one minus which was the lack of a functioning elevator; as the building is new they are yet to get the elevator fully functional. However I was well warned about it by the reception staff so no worries there. Breakfast was enjoyable with attentive service and good choice of dishes 'a la carte'. This place has the potential of becoming a really great hotel and is has started well on this journey already. Many thanks for the great service in both the reception and the restaurant. Will certainly book again.
- Verified traveler (8/5): cosy, friendly, good location - Very friendly staff . Thanks to Alexsander, Artem on reception. Dilya and other housekeeping staff.
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