Residence Inn by Marriott Winston-Salem Hanes Mall
Location: 3885 Oxford Station Way, Winston-Salem, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Situated in Winston-Salem, just a short distance from popular attractions like M C Benton Jr Convention Center and LJVM Coliseum, Residence Inn by Marriott Winston-Salem Hanes Mall offers easy access to key destinations in the area.
Modern Amenities
Enjoy complimentary WiFi and free private parking during your stay at our hotel. With well-equipped rooms and convenient facilities, we ensure a comfortable and hassle-free experience for all our guests.
Accessible Airport
Located only 39 km from Piedmont Triad Airport, traveling to and from Residence Inn by Marriott Winston-Salem Hanes Mall is a breeze, making your journey to our hotel seamless and stress-free.
Book your stay now and experience convenience and comfort at our hotel.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Air conditioning
- Terrace
- Family rooms
- Pets allowed
- BBQ facilities
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Grocery deliveries
- Outdoor furniture
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Smoke alarms
- Key card access
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Golf cart
- Swimming nearby
- Charcoal grill
Rooms Available
-
Studio Suite, Multiple Beds (Mobility Accessible, Tub)
2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, Multiple Beds (Hearing Accessible)
2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)
1 King Bed and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom
1 King Bed and 1 Double Sofa Bed
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Mobility Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Stovetop
- Sofa bed
- Daily housekeeping
- Separate sitting area
- High-speed internet access
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
King Studio with Sofa Bed
Offering free toiletries, this studio includes a private bathroom with a bath or a shower and a hairdryer. The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The studio features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Sofa
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
-
Queen Studio with Sofa Bed
Offering free toiletries, this studio includes a private bathroom with a bath or a shower and a hairdryer. The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned studio offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Sofa
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
-
One-Bedroom King Suite with Sofa Bed
The air-conditioned suite features 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The kitchen is equipped with a refrigerator and a microwave. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a sofa. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Sofa
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
Guest Reviews
- Rebecca (7/5): -
- Jasmine (7/5): -
- James (8/5): -
- Chereaya (10/5): -
- lavette (10/5): A place away from home - Cleanses
- Lane (10/5): -
- Damien (10/5): -
- Sarah (10/5): -
- Sherma (10/5): It was a great stay - wish we could have stayed longer - The ladies who facilitated the breakfast actually went above and beyond. Ashley was specifically accommodating, friendly and attentive. She greeted each customer with a warm and welcoming smile. It was a breath of fresh air in a climate with minimal to no customer service. N/A
- iyesha (10/5): - Friendly staff. Enjoyed spending time with my family and friends
- Richard (10/5): -
- Garren (10/5): -
- Natalie (6/5): - Bathroom wasn’t cleaned there was previous peoples hair all over the shower. There was also acouple pieces of popcorn on the floor in the room
- Clark (10/5): -
- Elsie (10/5): - Everything Nothing
- Suzanne (9/5): the room was spacious and very comfortable -
- Avis (10/5): -
- The_Twit (10/5): Nice experience - We got a free upgrade to a 1-bedroom suite that was very spacious. Although we didn't use our kitchen, it seemed to have all of the basics. The front desk staff was very welcoming. The breakfast buffet had everything you could want, from make-your-own waffles to eggs to oatmeal with ton of toppings. We didn't love that both treadmills were not working in the gym - hopefully they will be fixed soon. Overall, our room was clean and quiet. We could walk to a few nearby restaurants.
- Alan (9/5): I plan to stay at that location again. - The front desk staff was great. The breakfast was also great.
- Robert (10/5): - Walking distance to many restaurants & shops. Front desk staff was great.
- 609maeg (10/5): Slow start . . . GREAT STAY! - Unfortunately . . . I checked in via the app for my stay and could not receive a mobile key due to the card on file expiring. While I listed my check in time (1:30am), I found out that once the “night audit” is complete, one has to wait until The next day! Whew! At any rate, I got a great room and received EXCEPTIONAL care via Ashley, Ashley, Ms. Baldwin (AGM) and Tasha. Service was impeccable! Ms. Baldwin is extremely knowledgeable and professional! I live in another state and know that when I am in the Piedmont Triad Area of NC, I’m staying at this property! Breakfast and the engagement of employees Tasha and Ashley . . . 💯! Room clean! Property clean and fresh!
- Vicki (10/5): - The staff was amazing and we really enjoyed a nice quiet night there.
- Kevin (8/5): Staff was great, room was better than anticipated (comfort and amenities) and a quiet stay! - Very clean, updated and comfortable.
- rochelle (8/5): - my room couldve been cleaner
- Sarai (6/5): - The employee that helped us with check-in did what he needed to do, but was not the dude to be working with people. No smiles, barely any manners or politeness. The woman who helped us check out was much more suited for the job. Eye contact, engagement and a smile goes a long way. The room was fine - the bathrooms and bedding were clean and tidy. The sitting area and kitchenette needed some extra attention. Kitchen floor was sticky, the sink had some build-up where sink meets counter, couple of the dishes were not cleaned entirely. Finally, there was some glass / metal shavings right outside our door which was leftover from a repair man. An associate came up and vacuumed the bits up and thankfully we caught it before our barefooted kids walked through it. The associate at checkout, mentioned earlier, gladly gave us a discount and apologized. We slept well, got cleaned up and had a safe place to stay, but felt we overpaid due to the lack of attention to cleanliness and safety.
- Antonio (10/5): - AC noisey
- Teresa (5/5): -
- PKClinton (10/5): Great place to stay! - This is a great place to stay. It was clean and convenient to my appointment. We had a king suite. Bed was very comfy. It’s close to several good restaurants and grocery stores. Now for the staff: Everyone was very friendly and helpful. I lost my purse and everyone worked so hard to help find it. They went above and beyond! THANK YOU MATTHEW FOR FINDING IT!! This hotel has the best manager and staff! We will be back.
- Nicole (10/5): Very good we return next time I’m n the area - The layout of the room was nice Breakfast was good Staff was nice The elevator were out
- Greg (10/5): -
- Edward (10/5): Nice stop on the way to OIB - Really nice Hotel overall. Ladies in the breakfast kitchen were very friendly and kept everything stocked. Rooms were clean although a little mold in shower. Nice pool and area. We would stop there again
- Earneshia (3/5): Highly dissatisfied - The smell of weed all down the hallway and the fact the room I was first given had a tv that didn’t work (I was told by the lady working front desk that management was gone for the night and that she could send someone to check it out the next day)so I had to relocate myself and kids to another room then once we got to the second room the lights didn’t work and tv had no remote controller I really feel like they could’ve offered to refund me because it was unacceptable definitely wouldn’t recommend it
- 34chrismass (4/5): Small details make Huge Impressions - We are loyal Marriott guests, typically Residence Inn preferred locations. Upon entry to hotel to employees watching TV, desk attendant not visible, slow to attend the front desk. The hotel has an undetermined scent, our room was not any different. Our room lacked the attention to detail -high touch surface areas dirty, wall had red splatter, our box spring with a visible stained, light fixture torn. The AC UNIT sounded like a freight train passing by when it was running. Small details make a huge difference.
- Greg (10/5): - Very nice and convenient
- Eddy (10/5): Exceptional - The staff was very helpful in accommodating one of our needs.
- Ashley (3/5): Poor - Our original rooms A/C unit wasn't working. While they were able to get us a new room, it had to be downgraded. Then, 2 mornings in a row an alarm in the unoccupied room next to us went off at 6am. The employee didn't think to turn the alarm off for good or to even unplug it. The pool is not that big. It could fit small children and the deepest it goes is 3ft. The pillows are small and useless and the bed was horrible.
- Holly (10/5): Great place to stay! - We love staying here. This time our room was not the cleanest, but we do appreciate the extra space in the suites that accommodates our family of 5. Staff is 10/10 and made up for any flaws in the room.
- Ann (9/5): Superb -
- Larry (2/5): - Nice hotel but double billing has left a very nasty taste in my mouth
- Amearia (5/5): Overall decent stay 6/10. For sure have stayed at better residence inn locations. - Breakfast was decently hot. Towels and sheets were clean and easily accessible at night when needing more. Friendly greeting staff. The room was not the cleanest upon arrival. Old stockings left over. Tissue as well. The back stares tripped me up because the base was torn up. The bathroom could have been cleaner as well. It looks like it was a basic wash through maybe.
- Lourd (10/5): Exceptional -
- Spencer (9/5): Superb -
- Virginia (10/5): Exceptional -
- Ma (10/5): Exceptional -
- Reece (10/5): Exceptional -
- Bartley (6/5): Pleasant - My room was not clean. There were visible urine streaks on the toilet and hair in the shower. The kitchen still had food crumbs. But the staff were very friendly. Cleanliness! My room was not clean.
- William (7/5): Good -
- Sulema (5/5): Passable -
- Latees (10/5): Exceptional -
- davidbD8624HX (2/5): worst hotel in WinstonSalem, NC - This is the absolutely the worst Marriott property in the US. We had no Liquid soap in the shower, no shampoo in the shower, no bar soap in the room except from the previous guest. Only had one towel available no hair dryer. room 115 has the main air conditioner outside the room that made terrible noise through the night that keep us awake. This hotel had a bar but it was closed because of COVID .. (2 years ago???) The breakfast staff looked to be from a homeless community and couldn't answer any questions about the food.The management offered to reimburse me the points i spent on the room but it took over 4 week of constantly calling the manager with no returned call .. had to finally start calling corporate office of Marriott to help me out with the problem .. manager wouldn't even call Marriott corporate back... they finally gave up on him returning a call and issued me the points. This hotel is owned by Nobel Investments and if they knew how he treated customers he would be immediately fired.
- carlosfN5062CH (4/5): Residence Inn Winston-Salem Hanes Mall, - The Manager at Residency Inn at Hanes Mall has an unfriendly attitude toward service, which is a significant departure from other Bonvoy facilities. While we have stayed at this hotel many times throughout the past 2 years and were exposed to irregular cleaning policies (see our previous review on September 2023), our last stay topped all other previous issues. We arrived on December 22 and stayed through December 26. Throughout this stay, the room was never cleaned, even though the woman receptionist at the front desk assured us that the “room was scheduled for cleaning” each day. We received no apologies from anyone at the front desk. I was told that the manager was aware of our complaint and unwilling to do anything about it, including offering an apology. The internet reception in the room was very poor, and none of the connections to Netflix and other services were working (see photos). Furthermore, the sink bowl drains very slowly. Bonvoy customer service needs to address these issues with this facility manager, or they will continue to lose clients. I strongly recommend avoiding this hotel, which is defined as expensive and managed by personnel who are not responsive to the needs of the customer and are willing to cut corners to maximize their profit.
- Michael (10/5): - Great place to stay, will return again.
- Christina (10/5): Exceptional -
- 781iaing (8/5): Good Residence Inn - Good access from S (I-20, I-75) but tricky from the north because of skirting Greensboro. Near lots of strip mall retail, though. little toy 1-cup coffee maker (seemingly the new Residence Inn standard). No toaster, bar counter instead of usual kitchenette table. OK breakfast bar, nice common spaces.
- Winnie (10/5): - I have stayed at quite a few hotels these past 50 years that I have been away from Winston-Salem and my experience at this one was one of the best. You have a very friendly staff at the residence Inn I don’t remember the name of the lady that processed to be in, but she was excellent as well as Ashley in the dining area. I will be staying there from now on.
- Heather (10/5): Exceptional - The breakfast had a lot of options to choose from. There was coffee available any time. The staff was very friendly and willing to do what they could to make your stay as comfortable and enjoyable as possible.
- James (8/5): I checked out one day early and they are refusing to credit my account. Not happy at all -
- Jennifer (8/5): - Very happy with our stay and would visit again.
- Robin (10/5): Great place to stay! -
- Anita (10/5): Great location and easy to get to from the hospital - Great location and nice cozy room Lack of bath towels; only had one for two people
- 142researchr (10/5): Staff Made The Difference!!! - We checked in 10/9/24. Storm Helene hit & we were without a home. When we called frantic "NaKita (Front Desk Rep) was so kind, patient, & caring. She set everything up with us as well as our insurance. She stayed on that phone till all our needs were addressed. When I tell you customer service means everything this night surely will go down in our memoriess. Our room was clean, available when we arrived & all notes were entered * provided for when we arrived. Thank You, NaKita! You made a difference...
- Cliffton (1/5): Bad - The was the worse stay of any place I've ever stayed I didn't like the staff, at all.
- Nicole (2/5): It was awful. - The staff was very nice! The facilities were terrible It was so run down and dirty feeling
- Jessica (10/5): Exceptional - We loved everything about this hotel was very sad that the storm came through and we had to head home sooner and we wasn’t able to stay all night was very sad that the pool wasn’t open
- Banik (9/5): Superb - Expensive
- Ferhat (1/5): I never stay again and not advise anyone - Nothing Not clean
- Laura (6/5): We look for residence Inn to stay on trips because of the spacious rooms. This Residence Inn was nothing like the others - Staff was friendly and helpful The property is dark and outdated. Uncomfortable beds and pillows.
- James (1/5): Bad - The staff was very unfriendly except the kitchen staff. They charged way more than I agreed to with booking.com. they couldn't even find my reservation
- Lauren (10/5): Warm, welcoming, accommodating and comfortable. - I would like to recognize Dante. He was so friendly, very welcoming after a horrible experience at a previous facility, got us right in and had a smile on his face the whole time. He was very helpful, happy and had a contagious happy personality. Even my 12 year old daughter noticed how great he was and that it was the best hotel we have stayed at. We travel a lot for her travel soccer team so we have both seen some places. Thank you for accommodating us on such short notice.
- Brittany (10/5): Exceptional -
- Justin (2/5): - Do yourself a favor and look elswhere. I travel for work and this is the absolute worst property I have ever stayed in. The lock on the door died and I was locked out of my room for an hour. There are ants in the room. In two weeks they cleaned my room three times. The second and third times they took all the towels without leaving clean ones. They have never made the bed or changed the sheets. There is dust everywhere and they don't clean the rooms. The hotel has families living here. You're better off staying at any other hotel.
- JERMAINE (10/5): - The location is perfect with all the excessible shops and dining options around.
- Young (8/5): Very good -
- Alisia (10/5): - I arrived here the weekend I was moving my son to school, all orientation events were canceled due to a tropical storm. Our room was the perfect haven to make popcorn and have a sleep over. We will now stay here for all future visits.
- Scott (6/5): Out of …. - Pool and 1 Elevator were out of order. Shortage of towels, TP, klennix, clothes hangers,… Staff were very friendly.
- Ivy (10/5): - I like the convenience of the property to the convention center.
- Jamese (8/5): - No pool in August is very disappointing. Plus, one elevator working during the busy season was a major inconvenience.
- Gamaliel (10/5): - The stay at this property was very good. They had a good Staff and the property was well kept.
- Mary (10/5): Exceptional -
- Daniel (9/5): Superb - Staff was welcoming, other guests were friendly. Breakfast had decent variety with something for everyone. Room was amazing with great temperature control. Pool was closed kinda disappointed. No coffee maker in the room, and the floors were very thin could hear other showers all night.
- Alvis (10/5): Exceptional - It was the perfect place for us to stay for a girls shopping trip. Clean, comfortable, and great location.
- Eliezer (9/5): Superb -
- Lori (10/5): Exceptional -
- Sergio (1/5): Bad -
- Brian (6/5): The total price and the Marriott name raised my expectations beyond the overall value. - Very comfortable room and bed. 12 noon check out. Easy in and out. Ample parking close to the entrance. Good breakfast. The pool was featured in the booking but had not been open all season. Waiting for an inspection was the reason given. One of the pans in the kitchen needed to be cleaned thoroughly, the toilet ran periodically through the night and the bathroom linens were just enough for my son and me.
- Rashaan (1/5): Terrible left location - Nothing terrible service gave my room away Gave my room away no help at the front desk
- Mary (10/5): Great location and breakfast - Proximity No microwave in room
- William (8/5): - 4/5 - was missing the soap/shampoo/ conditioner bottles in the rest room. No big heal. Got more brought in. Our tub drained so slow … so you ended up bathing in dirty bath water. That was not good. Other than that great place to stay. Good breakfast.
- annasQ3886LV (10/5): Clean and Kind - We’ve stayed in town before, in the downtown area, but Residence Inn has been our favorite so far. Staff was kind and happy to help. The hotel was clean and looked recently updated or maybe it’s just really well taken care of! The breakfast wasn’t anything crazy, the usual stuff. But the kitchen was very clean and we appreciated the ready made breakfast sandwiches and all of the fun toppings for the waffles. My mom and I are used to traveling together and don’t take anything too seriously…. If you appreciate a fun staff that will sit and talk/joke with you this is the place. We didn’t have children with us but would be comfortable doing so. The next time we come, we’re bringing my dog Ella!
- Stacey (9/5): Nice stay and staff, wish the pool had been open - The staff was very friendly and accommodating. Room was clean, property was in a great location The pool was not open/operable. Part of the reason our soccer team chose this location was because sure if the outdoor pool. We had to pivot to find other options
- Amber (4/5): - Arrived to check in after midnight (we are in town for travel baseball) and our room was still dirty. After 45 or so minutes we had the room, but the manager and another staff member cleaned our room. The manager was apologetic- didn’t excuse the fact this room had been booked in advance and they were aware of us coming. The room was nice even though it was not the cleaniest, surrounding rooms were SUPER noisy all hours of the night…and the pool was CLOSED….
- Michael (10/5): Exceptional -
- Heidi (7/5): While the accommodations were adequate, I would not recommend this Residence Inn based on the attentiveness and care of - Location was good; near plenty of shopping options. Room was spacious and clean. The pool was closed (the main reason we booked this hotel was because they stated that they had an outdoor pool) and the WiFi was not functioning in the rooms. When this was brought up with the staff, they were unapologetic and told me that I should have called the property before booking. (I booked this two months in advance.)
- Max (10/5): - Thoroughly enjoyed my stay. The breakfast was great and hit the spot. Will definitely be back.
- Bertina (10/5): Exceptional -
- Dominic (10/5): Comfortable stay, perfect for business travellers - Room was spacious and clean. Good selection at breakfast. Some really nice places to eat close by. Air conditioning was noisy and there was a light in the kitchen that would not turn off which did make it difficult to sleep.
- April (10/5): Exceptional - Te cleanliness of the hotel The suite we had was amazing the location was great
- Stockton (10/5): Exceptional - What was not to like? The hotel completely met our expectations. We will be back.
- Valerie (8/5): One night stay with comfy, clean, well lit rm. loved setup & mini kitchen. Will stay again - Room setup, size, cleanliness, amenities. Bed was comfortable but it squeaked every time you moved so it prevented me from having a good night's rest.
- Robert (4/5): - No housekeeping if you only stay two nights. Poor breakfast availability. TV too small and inconveniently placed. No facial tissues available.
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