Serena Village

Location: Carretera 106, Punta Cana, La Altagracia, 23000, Punta Cana, DO

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 11:00 AM

Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. The host will greet guests on arrival. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Boat tours nearby
• Health or beauty spa nearby
• Express check-out
• Area shuttle (surcharge)
• Firepit
• Terrace
• Garden
• Express check-in/check-out
• Evening entertainment
• Outdoor furniture
• Picnic area
• Elevator
• Snorkeling nearby
• Surfing/bodyboarding nearby
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Kayaking nearby
• Sailing nearby
• Scuba diving nearby
• Water skiing nearby
• Scooter/moped rentals nearby
• Multilingual staff
• Express check-out
• Smoke-free property
• Wedding services
• Use of nearby fitness center (discount)
• Grocery/convenience store
• Tours/ticket assistance
• Wheelchair accessible parking
• Area shuttle (surcharge)
• Casino shuttle (surcharge)
• Shopping center shuttle (surcharge)
• Theme park shuttle (surcharge)
• Parking (limited spaces)
• Basketball on site
• Playground on site
• Volleyball on site
• Free self parking
• Airport transportation - drop-off (surcharge)
• Free grocery shopping service
• Beach shuttle (surcharge)
• Beach umbrellas
• Free pool cabanas
• Beach sun loungers
• Pool sun loungers
• Boat tours nearby
• Private beach nearby
• Game drive nearby
• Safari nearby
• Housekeeping on request
• Firepit
• Private picnics
• Banquet hall
• Reception hall
• Trampoline
• Fully fenced
• Secured parking
• Gated community
• Outdoor entertainment area
• Children's games
• Motor boating nearby
• Casino nearby
• Health or beauty spa nearby
• Horse riding nearby
• Personal motor watercraft nearby
• Marina nearby
• Water tubing nearby
• Wheelchair-accessible van parking
• Change of bed sheets (on request)
• Well-lit path to entrance
• Accessible shuttle
• No accessible shuttle
• Accessible airport shuttle
• No accessible airport shuttle

Rooms Available

• Basic Apartment, 1 Bedroom, Kitchen, Pool View

  1 Queen Bed and 1 Double Sofa Bed

  797-sq-foot room, balcony with garden and pool views

  
  

  Layout - Bedroom, living room, and dining area

  Relax - Private pool

  Internet - WiFi and wired internet access

  Entertainment - 32-inch Smart TV with digital channels

  Food & Drink - Kitchen with refrigerator, oven, and cookware/dishware

  Sleep - Tempur-Pedic bed and bed sheets

  Bathroom - Private bathroom, shower, towels, and toilet paper

  Practical - Washer/dryer, laptop workspace, and electrical adapters/chargers

  Comfort - Air conditioning

  Need to Know - Limited housekeeping, no rollaway/extra beds available, toothbrush and toothpaste not available

  Smoking And Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Desk
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Private pool
  • Oven
  • Toilet paper
  • Separate sitting area
  • Separate dining area
  • Separate living room
  • Pets allowed
  • No rollaway/extra beds
  • Smoking and Non-Smoking
  • Rice cooker
  • Bedsheets provided
  • Smart TV
  • Outdoor shower
  • Griddle
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of bed sheets (on request)

• Premium Apartment, 2 Bedrooms, Kitchen, Garden View

  1 Queen Bed, 2 Twin Beds, 1 Double Sofa Bed and 1 Twin Futon

  840-sq-foot room, balcony with garden views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - WiFi and wired internet access

  Entertainment - 32-inch Smart TV with digital channels

  Food & Drink - Kitchen with refrigerator, oven, and cookware/dishware

  Sleep - Tempur-Pedic bed and bed sheets

  Bathroom - Private bathroom, shower, towels, and toilet paper

  Practical - Washer/dryer, laptop workspace, and electrical adapters/chargers

  Comfort - Air conditioning

  Accessibility - Lever door handles

  Need to Know - Limited housekeeping, no rollaway/extra beds available, toothbrush and toothpaste not available

  Smoking And Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Desk
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Private pool
  • Wardrobe or closet
  • Oven
  • Toilet paper
  • Wheelchair accessible
  • Premium bedding
  • Separate sitting area
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Separate dining area
  • Frette Italian sheets
  • Separate living room
  • Pets allowed
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • Day bed
  • Smoking and Non-Smoking
  • Rice cooker
  • Bedsheets provided
  • Smart TV
  • Outdoor shower
  • Blender
  • Griddle
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Lever door handles
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of bed sheets (on request)

• Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  1 Queen Bed, 2 Twin Beds, 2 Large Twin Futons and 1 Double Sofa Bed

  915-sq-foot individually decorated room, balcony with pool views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - WiFi and wired internet access

  Entertainment - 32-inch Smart TV with digital channels

  Food & Drink - Kitchen with refrigerator, oven, cookware/dishware, and coffee/tea maker

  Sleep - Tempur-Pedic bed, Frette Italian linens, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower, towels, and toilet paper

  Practical - Washer/dryer, desk, and iron/ironing board (on request)

  Comfort - Air conditioning

  Accessibility - Wheelchair-width doorways

  Need to Know - Limited housekeeping, no rollaway/extra beds available, toothbrush and toothpaste not available

  Smoking And Non-Smoking

  Room is accessed via exterior corridors and room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Desk
  • Private bathroom
  • Kitchen
  • Interconnected room(s) available
  • Private pool
  • Wardrobe or closet
  • Oven
  • Toilet paper
  • Wheelchair accessible
  • Premium bedding
  • Separate sitting area
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Separate dining area
  • Frette Italian sheets
  • Separate living room
  • Pets allowed
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • Day bed
  • Smoking and Non-Smoking
  • Rice cooker
  • Bedsheets provided
  • Smart TV
  • Outdoor shower
  • Blender
  • Griddle
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Lever door handles
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Change of bed sheets (on request)

Guest Reviews

• Verified traveler (4/5): - The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
• Verified traveler (2/5): - They wanted to charge for internet and electricity. Do not stay here.
• Verified traveler (2/5): My worst stay - First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
• CARLOS (10/5): - Bien
• Verified traveler (10/5): - Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
• Verified traveler (6/5): Not value for my money - Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
• M Carmen (2/5): - El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
• Luis Alberto (10/5): Muy privado, atentos y cordiales. - Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
• Aileen (2/5): La peor opción lugar con cucarachas - Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
• Verified traveler (2/5): - Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo
• JJ (2/5): - Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
• José (10/5): Condominio de Apartamentos próximo a Punta Cana - La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
• Verified traveler (6/5): You get what you pay for . . . - The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
• Verified traveler (2/5): - Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
• Geraldine (6/5): - The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
• Verified traveler (6/5): Serena village - Many hidden fees that not explained to you by the website
• Paul (2/5): STAY AWAY - Not Hotel - Completely Unprofessional - This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions. Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.
• Verified traveler (6/5): It was OK. - The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online.
• Miguel (2/5): Is not cheaper than a hotel - Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more.
• Pamela (4/5): Disappointed - When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all. After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway. I would never recommend this and will never return. You don't receive the value for your money.

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