Hotel Santo Santiago

Name: Hotel Santo Santiago
Address: 314 Calle Benito Juárez, Colonia Centro, Tonalá, JAL, 45400, Tonalá, MX

Location: 314 Calle Benito Juárez, Colonia Centro, Tonalá, JAL, 45400, Tonalá, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Luxurious Spa Services:
Indulge in relaxing massages, facials, and body treatments offered onsite to pamper yourself during your stay.

Convenient Amenities:
Benefit from complimentary Wi-Fi, tour assistance, and a computer station, ensuring you stay connected and informed throughout your visit.

Comfortable Accommodations:
Relax in one of the 20 well-appointed guestrooms featuring modern amenities like free Wi-Fi, cable TV, and private bathrooms with complimentary toiletries.

Immerse yourself in a world of comfort and convenience at Hotel Santo Santiago in Tonalá. Book now to experience a perfect blend of relaxation and seamless hospitality.

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
Parking height restrictions apply.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 9:00 AM.

Amenities & Facilities

Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Tours/ticket assistance
Parking (limited spaces)
Free self parking
Computer station
Couples/private dining
Shopping mall on site
Art gallery on site
Proposal/romance packages available
Covered parking
Health or beauty spa nearby
Tile flooring in public areas

Rooms Available

Twin Room

2 Twin Beds
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping and ceiling fan
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
Quadruple Room

2 Double Beds
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Day bed and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Day bed
- Portable fan
- Bedsheets provided
Room

1 Double Bed
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping and ceiling fan
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
Quadruple Room, 2 Double Beds

2 Double Beds
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Day bed and iron/ironing board (on request)
Comfort - Daily housekeeping and ceiling fan
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Day bed
- Portable fan
- Bedsheets provided
Double Room

1 King Bed OR 1 Twin Futon
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping and ceiling fan
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
Standard Room

1 Double Bed
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board (on request)
Comfort - Daily housekeeping and ceiling fan
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Portable fan
- Bedsheets provided
Double Room

1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Day bed and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Daily housekeeping
- Ceiling fan
- Free WiFi
- No rollaway/extra beds
- Day bed
- Portable fan
- Bedsheets provided

Guest Reviews

Troy (10/5): - We will be back
Maribel (10/5): - Semi hard bed but overall great
Enrique (6/5): Not what we expected - The room was not what we expected for a boutique hotel. The bathroom had smoked glass which was not private and the shower sprayed and got the whole bathroom floor.
Victor (10/5): Ni lo pienses, esta es tu mejor opcion - Mi reciente experiencia en esta boutique fue sumamente satisfactoria. El personal, demostró una cordialidad excepcional durante toda mi estancia. Durante mi estadía de 11 noches, la ubicación resultó ser muy conveniente, y la limpieza del hotel impecable. Por lo anterior, asigno una calificación de 5 estrellas. El café matutino fue de mi agrado, y las habitaciones se mantuvieron en óptimas condiciones. En mi próxima visita a Guadalajara, consideraré nuevamente hospedarme en este establecimiento. Altamente recomendable.
Nick (10/5): - Very nice costumer service clean place very comfortable
Edith (10/5): - Desde que llegas se siente la tranquilidad Todo el personal muy amable siempre sinceramente de los mejores servicios que he visto A donde sea que volteas te enamoras esta súper bonito todo a nosotros nos encanto
Sergio (10/5): - Muy amables
Miguel Angel (10/5): - Hermosas habitaciones, la estancia muy agradable
yolanda (10/5): Un viaje placentero - Excelente atención, hermoso el lugar, cómodas la cama y las almohadas, llorrote de agua caliente delicioso. Super recomendada.
Bonnie (10/5): - great little authentic hotel
Mary (10/5): - Very authentic. Close to shopping. Very clean rooms.
Hilda (10/5): - Está seguro solo q es u. Lugar comercial q en la. O he se queda solo porque las tiendas están cerradas pero está limpio y está bonito y se siente seguro
Susana (10/5): - Lugar muy céntrico y tranquilo de fácil acceso
Edward (8/5): We enjoyed our stay - Great quiet location. Friendly helpful staff and economical. The room was smaller than expected, but having the balcony doors open made a difference. A good choice for a two night stay.
Daniel (8/5): Great Location and Staff - Staff is incredibly nice, friendly and helpful. Location is also fantastic for shopping in Tonala. We did have a small problem with some mosquitos in the room, possibly due to a few windows overlooking the bar that could not seal tightly
John (10/5): - As other reviews have said, the staff is wonderful and the restaurant across the street is very good. I visited in late June and it was very quiet. I stayed longer in Tonala in part because I enjoyed the hospitality at the hotel. Thank you. I’ll be back. If you’re going to use the buses when you’re in town, download Moovit app, it’s very good. And whatsapp is commonly used.
Sergio (10/5): - Love this hotel. Very closed for what I need
Elisa (4/5): Nothing Boutique About it. - The bathroom is terrible and a death trap. Average size room, very dark, unable to open the window because lack of screen and a multitude of mosquitos in the area. A glass shower stall in a corner just 3 feet from one of the beds forcing one of us (sisters) to leave the room so the one taking a shower could have some privacy. The toilet is located on a lower level. To access the toilet one must go down three very steep, very dark narrow steps with nothing to hold on. Once in the toilet area about three feet wide by five feet long (estimated, not measured) I was not able to put on contacts or even makeup because lack of light. The only light was a very low voltage single light above the tiny sink. The room also had a staled smell, almost moldy. With no car and not knowing the town our only consolation was that it was a one night stay. Service was excellent! Very friendly and accommodating. Will never go back even if some of the rooms are better, none of them have screens on the windows. Elisa plascencia
Mario (8/5): - Perfecto
Elizabeth (10/5): - Staff was friendly and helpful. Don’t let the outside fool you. Very quant and Charmin inside.
Miriam (10/5): - We loved the place but only problem was that we got room 14 and some dogs across the street didn’t really let us sleep. No hot water either
Zaul Iboa (10/5): - Great property
Mike (8/5): - Great location for wandering through Tonalá. The hotel is super cute. My Mom loved the very firm beds. There was very little water coming out of the shower. Great WiFi, nice seating area in common spaces with a fountain. Would definitely stay again.
Mary (10/5): - This was our 4th stay, we absolutely love the location, the staff, cleanliness. We will definitely go back again in
Francisco (10/5): - Checked us 11/2 hours early, señor Javier at the front desk was very nice and polite.. Hotel is walking distance to restaurants and shopping centers.. we really enjoyed our stay
Lisa (10/5): - The property is situated within walking distance of the main street and shopping. The hotel is quiet, secure and attractive with old world charm. The staff are exceptionally kind, friendly and helpful. There is a restaurant immediately opposite the hotel that is open all day and serves excellent food in a garden atmosphere.
Susan (10/5): - Excellent hotel in Tonala.
Debra (10/5): - Fabulous place, so quaint and clean. Beautiful courtyards, close to shopping, spacious rooms, wonderful staff. I’m already planning my next visit.
sam (8/5): - This is an old hotel in a gritty area of Tonalá. It is well run and the staff are great. There is some secure parking at no charge. The rooms are a little tired, thin sheets in ours. The bed was good. Certainly acceptable for a short stay. It’s close to the shopping streets and Centro. Really nice garden seating areas for coffee or a night cap.
Anne (10/5): - A wonderful stay. Perfect rooms with new bathrooms. Close enough to shopping to return with your purchases and head out again. The staff was very accommodating and helpful. Would definitely stay again.
Armon (10/5): - Everything was very nice
Leticia (10/5): - Very traditional and cozy hotel. Excellent staff and very clean rooms. Very good location.
Karolyna Olmedo (8/5): - Charming place, with a quaint courtyard, was the perfect location for the Tianguis. This hotel doesn’t have any amenities so it was just a place to shower and sleep. The ladies at the front desk were very nice and helpful. I will definitely stay again.
Regina (10/5): Nice boutique hotel - Very nice and comfortable small hotel. Very friendly and caring staff . Clean, hot/cold water, tea, coffee provided. All necessary amenities in room. Three blocks away from Main Street but safe walking. Many restaurants to choose. Will recommend this hotel to stay.
Kurt (8/5): Enjoyed our stay except for parking. - Nice boutique hotel, with pleasant garden area. Staff is very nice. My only significant complaint is the hotel parking. They list free parking, but in reality they only have a garage with space for one or two cars. We ended up parking on the street.
Nick (10/5): - Excelent service, awesome breakfast!!!
Alice (8/5): - I loved the old style Mexican vibe and the friendly staff. It's not the Ritz but it's clean, quiet and purely Mexican wonderful.
I. Georgina (10/5): - I like that it’s a very well kept old hotel. Too many stairs but that is what makes it unique.
Verified traveler (6/5): More information needed prior to reservation. - A boutique hotel made from a cute old mansion. Unfortunately we did not have the adequate information prior to our arrival. First, our payment on Hotels.com was not processed, by hotels request, so they could charge an additional fee to use your credit card. If we had known we could have brought enough pesos. Second their parking, while secure and onsite was inadequate, needed to be scheduled for arrival and departures and 2 of the four parking spots were taken by staff. And lastly, the ongoing renovations during our four days stay created a lot of debris that made accessing our room difficult. Our home is under renovations, we were hoping for a break!! This information should be available prior to booking. Having said this, the staff and management were lovely!! Very friendly and extremely helpful. If you wish to walk through Tonala an excellent location and very pet friendly!
Armon (10/5): - They were in the middle of remodeling/repair but it was very nice.
BLANCA (8/5): - The hotel and the staff were very nice. Too far away from the center of town and the surroundings were only furniture stores.
Brian (10/5): Beautiful hotel - Great location. Was very convenient to Tonala and all it has to offer. Very authentic and nicely decorated boutique hotel. Very clean. Would recommend this hotel.
Miguel (10/5): - real frenly
RAFAEL (2/5): - Problem internet
Robert (10/5): - The property is beautiful with two internal courtyards and nice rooms. Coffee available in courtyard for breakfast and evenings. Wish kitchen and bar were open for breakfast and drinks.
Marisela (10/5): - Staff was amazing. They work with you to accommodate your needs.
Pablo (10/5): - Amay
Yolanda (6/5): - It’s an old house adapted rooms , needs better maintenance
filiberto (10/5): - It was an awesome little hotel, the rooms are small but nice.
Margaret (10/5): Oasis near the busy city of Guadalajara - Santo Santiago is a lovely authentically Mexican hotel with modern comforts. Our room overlooked a beautiful courtyard which was perfect for enjoying our coffee in the morning and relaxing in the evening. We will stay there whenever we are near Tonala MX. The staff was attentive, helpful, and friendly.
Luis (10/5): - All staff gave us an excellent service, very clean hotel.
Hector (6/5): - It has a nice Mexican Casona type architecture, very original.
Carmen (10/5): Must stay to visit the Thursday tianguis! - This is a small quaint place - very friendly staff - we planned staying here because it’s within walking distance to the tianguis on Thursdays - would definitely stay again - small rooms and bed isn’t a 5 star mattress but it was great for the price.
Jorge (8/5): - The condition of the bathroom, no hot water at night and no cold water in the morning due to non working shower lever for cold water to balance water temperature.
Verified traveler (8/5): - Nice people bath need a little more clean and my bead was to small not to confortable but I’ll be back 👍
Verified traveler (8/5): - Happy with stay will come back me dio mucho gusto el servicio, limpio y tienen muy buen cafe
Arlene (8/5): - Sweet old hotel. Very charming. Great staff A bit out of the way. But they accept pets 100 pesos
Victor (8/5): Friendly staff but average rooms - Clean location with friendly staff. However, TV in the room had issues with the sound and the water pressure was nonexistent. Location is hidden and not the best but the lobby area and patio inside are nice.
Ron (8/5): - The location was excellent and the price was competitive. The bedding and lighting in the room were not good.
Verified traveler (6/5): - Didn’t except Credit Cards, cash only. Lots of mosquitoes
Verified traveler (8/5): - I like the hotel, not the area, but is close to the artisan market.
Stephen (10/5): Good place for a short stay or shopping - Clean, friendly and good value
Tala (8/5): Quiet and safe. - Our stay at the hotel was great. The hotel is traditional decorated in old fashion Mexican style. It was clean safe and quiet. Just note it is the middle of like a business district the curtains let in tons of light was the only down side. But over all was happy to have chosen this hotel. Note if you use your credit card to pay they charge a 3% increase which was not written any where but other then that they were nice to let us check in at 5am when we got there. That was a life saver. Would definitely stay there again when wr go back.
Verified traveler (8/5): - Very eclectic Mexican hacienda type hotel. Secure parking is limited.
Verified traveler (8/5): - I thought it would be closer to the airport...the review said 7 km...
Verified traveler (10/5): - I really love this place, reminded me of my grandparents home.
Verified traveler (8/5): - Beautiful hotel spacious room’s and clean. Lots of stairs but pretty
Verified traveler (10/5): - Extraordinary charm, impeccable service, quiet, each room design is unique.. 3 blocks from main avenue, 8 blocks from plaza. A treat!
Jenny (10/5): - I like the decor of the hotel! But the hotel has no elevators so if you are traveling with an elderly person they are gonna have a hard time going up and down the stairs
Verified traveler (8/5): - Very nice but stairs are hard to navigate to different areas with suitcase. Internet weak in room but good in common area.
Andrew (6/5): Large room - cold shoulder! - We had the large room at the back of the hotel. The shower hardly provided any water pressure, and no hot water. They were in the process of installing a mini-split A/C, but it wasn't in yet - the small portable unit is too small for the room. The rooms was nice and large for the 3 beds we needed, and the two bathrooms make it a good option for the number of people the room supports. Beds were on the hard side.
Marcia (10/5): Good value - Good clean hotel for the price. Wifi not consistantly, need more light in the bathroom
disappointed (4/5): - had to stay due to flight cancellation. info given & pictures misleading. would have chosen different hotel.
Verified traveler (6/5): - No elevator even tho there’s a 3rd floor. No A/C when the weather is usually hot and humid. Very disappointed.
Verified traveler (8/5): - I was a good experience overall, the staff was nice and professional. It will be nice if they have a restaurant in the hotel. Just FYI be prepared because they have stairs everywere. So if you have problems going up an down steps it may be not a place for you.
Suzanne (6/5): not a night time town - Cute hotel however the rooms were very simple and the location was a bit isolated... town basically rolls up at 7 pm
Kym (10/5): - The staff was super helpful and friendly. We had a great stay there and would recommend it to others.
Melvyn (8/5): Good value - Good overall considering what you pay. Its in a busy part of town but the town also hosts a huge crafts market. Lots of street food and younger people. Didn't eat there but the cooked breakfast smelt and lookedgreat.
Jeanette (6/5): - a little rough around the edges, hotel santo santiago was pretty in the entrance and central courtyard, was secure, kept fairly clean but lacked attention to detail in cleanliness - they call it a boutique hotel but our room had marks on the walls, cushions that are dingy, the faucet at the sink in the bathroom was loose and there is what looks like black mould on the wall above the sink that needs a good scrubbing with bleach before applying a coat of good quality paint - the staff were friendly and helpful to us
Verified traveler (4/5): - Dog barking into the night Very loud neighborhood. Hard to sleep
Gloria (2/5): Awful - Bad place with walls cracked due to earthquake activity, loud obnoxious employees screaming and joking at 5am with no respect for guests sleeping. Please save your cash and stay elsewhere.
Verified traveler (10/5): - Really nice place for family. Attendant was super nice and helpful. Would definitely stay there again.
Maria (10/5): - Plenty of space outside for a drink very relaxing. Staff was excellent in making us feel comfortable welcoming. Take bug repellent plants everywhere. Very cozy places outside for conversation. Walking distance to boulevard.
Gretchen (10/5): Like staying with friends - It’s a charming older hotel, nice sitting areas outside. It’s simple but all the staff truly make you feel like you are at home. Helpful and friendly. Close to Tonalas large tiengis ( open artisans market) and restaurants, we enjoyed it and will defiantly return.
Esdra Z (10/5): My Family loved it! - Beautiful hotel with so much character. The front throws you off, but once you enter the front door it’s so beautiful and the staff is so helpful and welcoming
Enio (6/5): - First day, there was no hot water. Restroom and bathroom had no privacy. They had only courtains, no door, no walls! I would no recomended.
Shawna (8/5): Great choice for the price! - We loved this place. The hotel staff are very accommodating and friendly. Our room did not come with a kitchenette but they provided us with glasses, bowls, knives, whatever we needed. The bed was totally acceptable. The grounds and room are kept very clean. My only complaint is the sink in our room smelled bad. Just gross old pipes. Also, the location is just a few blocks away from the busier part of Tonalá (which is not very busy) so we would have preferred to be a little bit closer. We asked people if it was safe to walk around after dark on our unlit street with nobody on it and got mixed opinions. We ended up taking uber everywhere that we couldn’t walk to and it was mostly very smooth. Overall, we would recommend this hotel and stay here again. It was a great price and the town of Tonalá is bustling with art and the daily life of working people. Also, the grounds of the hotel are so well kept, you can tell that a lot of love and attention goes into its upkeep. Great place!
Verified traveler (10/5): - Great stay, the hotel its in a great area close to the main tonala plaza, nice place to stay
alden (8/5): Hotel Santo Santiago - we chose the Hotel for the proximity to the Public Market on Thursday. The rooms and service were good. places to eat were tougher to find.
Robert (10/5): Mexico vacation - We enjoyed our vacation and the hotel and it’s staff were amazing, friendly, helpful
Lepet (4/5): - Shower wasn’t working, a very bad water leak from the shower into the bedroom!! Light in the too Wasn’t working. I had to ask the front desk to move me to a different room. WiFi sucked it kept failing.
Verified traveler (8/5): Nice hotel relaxing - Very nice rustic hotel. Near market so very combined. Hotel service is nice people are friendly. It’s not new style hotel. I enjoy it.
Rafael (2/5): - very hard to find... NEVER pick up the phone if you need them.
Richard (8/5): A very cute rustic colonial hotel - This hotel is just what we wanted. A cute, rustic, colonial hotel. While not for handicapped, it was small, convenient, and simple. It was a place you could sit in the courtyard and read, have a glass of wine, and chill out. The staff always had a smile and always were asking if we needed anything. We would definitely stay there again.
Verified traveler (10/5): Definitely recommend - Room was very comfortable, spacious, quiet with nice views. Has nice home like patio with good breakfast.Staff is friendly and helpful
Tim (10/5): Great hotel near the heart of Tonala, Jalisco, MX - Overall, I was very pleased with my experience at the hotel. Very affordable, clean, comfortable, and my belongings and I felt safe and secure. Location was close to many things as well. Had two rooms here -> the single room was a room with a bed, shower, toilet all enclosed in one room which was a little odd, but fine. The larger room with the double beds was PERFECT and very accommodating. The courtyard was very beautiful and my fellow travelers and I held a little dinner downstairs in a nice little area where we cooked our own food. I would stay here 100% again.
Gail (8/5): Pretty good. - Darling hotel . Nice rooms. Front desk tries to be helpful. Good value. Some items missing eg. bottled water, glasses, etc.
Brenda (4/5): Not recommended - Not very comfortable. The bed was hard. The pillows were awful and the pillow cases and bedspread were a polyester that was so uncomfortable, especially for anyone with whiskers as it was like having your cheek velcroed to the pillow. Not really a king bed, but two singles pushed together with sheets and blankets that didn't fit. No screens on the windows and mosquitos in the night. Only instant coffee in the morning, no cream. Nice architecture and the courtyard was nice but we needed a decent place to sleep.
Carol J (10/5): - This is a delightful hotel, picturesque beauty. We were happy with everything. Even though we had to leave at 5:30 am, there was hot coffee, a taxi right on time, and a friendly hostess making sure that all was well. I do wish there were hooks or towel rods in the bathroom! Also, the hole in the hall from the bathroom to the hallway makes one nervous when taking a shower, even it it up pretty high. If they blocked that (is it for ventilation?) it would be more comfortable, or put it up close to the ceiling.
Christine (6/5): Cute and friendly in Tonala - We loved this quaint little hotel and the women who run it are sweet, helpful and friendly. Just don't take room 11 if anything else is available. We first arrived in Tonala on Friday evening and the area around the hotel seemed a bit dodgy, but daylight gave us a different perspective. The hotel is on a street of furniture stores in the vast marketplace that is Tonala. Room 11 has a small, opaque window that looks out onto a stairwell and covered courtyard. At night the hall light makes the room very bright as the window is without a curtain. The wall abuts the store to the left and on Friday night it seemed like they were moving furniture until the wee hours of the morning. The owners of the store also had a big screaming match which we were privy to. At about 5 a.m. we could hear someone relieve themselves as if it was in our room, so.....Room 11's bathroom walls need a new paint job as they appear dingy. Other than the room, the hotel was atmospheric and welcoming. If you are going to Guadalajara just for the Thursday or Sunday market in Tonala, you could not be better situated. The market is vast and takes all day to navigate and you still won't see it all.